Freight dispatcher vs service dispatcher

The differences between freight dispatchers and service dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a freight dispatcher and a service dispatcher. Additionally, a freight dispatcher has an average salary of $42,749, which is higher than the $33,663 average annual salary of a service dispatcher.

The top three skills for a freight dispatcher include DOT, shippers and OTR. The most important skills for a service dispatcher are HVAC, data entry, and phone calls.

Freight dispatcher vs service dispatcher overview

	Freight Dispatcher	Service Dispatcher
Yearly salary	$42,749	$33,663
Hourly rate	$20.55	$16.18
Growth rate	-	-4%
Number of jobs	10,441	74,936
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	High School Diploma, 30%
Average age	43	43
Years of experience	2	2

Freight dispatcher vs service dispatcher salary

Freight dispatchers and service dispatchers have different pay scales, as shown below.

	Freight Dispatcher	Service Dispatcher
Average salary	$42,749	$33,663
Salary range	Between $24,000 And $73,000	Between $26,000 And $42,000
Highest paying City	-	Kent, WA
Highest paying state	-	Washington
Best paying company	-	Basin Electric Power Cooperative
Best paying industry	-	Government

Differences between freight dispatcher and service dispatcher education

There are a few differences between a freight dispatcher and a service dispatcher in terms of educational background:

	Freight Dispatcher	Service Dispatcher
Most common degree	Bachelor's Degree, 38%	High School Diploma, 30%
Most common major	Business	Business
Most common college	-	-

Freight dispatcher vs service dispatcher demographics

Here are the differences between freight dispatchers' and service dispatchers' demographics:

	Freight Dispatcher	Service Dispatcher
Average age	43	43
Gender ratio	Male, 64.9% Female, 35.1%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between freight dispatcher and service dispatcher duties and responsibilities

Freight dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Dispatch drivers from the CSX to other locations within Tennessee.
Call carriers on a daily basis to update moves in Pegasus.
Perform daily dispatching import and export container trucks, customer service, data input accuracy and maintain office operation.
Ensure proper documentation and quality containers utilize for export container drays.
Discuss cable television equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.

Service dispatcher example responsibilities.

Achieve certification in service writer sales (upselling )
Make contact with police, ems, and fire.
Scan and register documents for the CMMS system
Enter and transcribe accurately and completely information into the CMMS.
Dispatch police, fire, and ems, to residential and commercial accounts.
Operate right cad emergency dispatch program for entry of all pertinent information dealing with emergency and non emergency calls.

Freight dispatcher vs service dispatcher skills

Common freight dispatcher skills

DOT, 35%
Shippers, 22%
OTR, 13%
Load Boards, 10%
Owner Operators, 10%
LTL, 9%

Common service dispatcher skills

HVAC, 8%
Data Entry, 8%
Phone Calls, 7%
Customer Complaints, 6%
Strong Customer Service, 5%
Outbound Calls, 4%

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Freight Dispatcher
Freight Dispatcher vs Service Dispatcher

Updated January 8, 2025

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