Freight dispatcher vs yardmaster/customer service/crew dispatching

Differences between freight dispatcher and yardmaster/customer service/crew dispatching duties and responsibilities

Freight dispatcher example responsibilities.

• Manage customer service satisfaction by providing update eta and location of drivers.
• Dispatch drivers from the CSX to other locations within Tennessee.
• Call carriers on a daily basis to update moves in Pegasus.
• Perform daily dispatching import and export container trucks, customer service, data input accuracy and maintain office operation.
• Ensure proper documentation and quality containers utilize for export container drays.
• Discuss cable television equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.
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Yardmaster/customer service/crew dispatching example responsibilities.

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Dispatch technicians to specific jobs, help troubleshoot customer issues, and assist with office duties.
• Enter tender and movement numbers in AS400.
• Dispatch for Baltimore, Charlotte, Richmond, Roanoke and Raleigh HVAC techs.
• Handle multiple install projects of GPS tracking unit installs from close of sale to completion.
• Call location to confirm issues and troubleshoot to resolve prior to dispatch of technician if possible.
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