Front desk associate jobs in Poway, CA

Coldwell Banker West is a real estate company based out of Ocean Beach. Our company specializes in helping clients find and secure their ideal homes and properties. We are committed to providing exceptional service and personalized support to meet the unique needs of each client. Located at 1851 Cable Street, we strive to create a seamless and positive experience for every customer. Role Description This is a full-time role for a Resource Center Administrator. The role is located in Ocean Beach, CA. The job description for our Resource Center Administrator is to be the main point of contact and assistance to our sales force. From hire to transaction, the RCA will help with training, troubleshooting, information support, and supplying the agent with templated marketing pieces for their business and every listing or sale. To achieve the above mentioned, the RCA will have to be well versed in all company programs, work with the IT company for basic troubleshooting or system support for wifi, agent workstations, etc., run basic MLS reports to determine which agents to reach out and support with marketing and or simple reporting reminders. To be a support to the agents, within the guidelines and boundaries defined in RCA procedures. The goal is to create a smooth work environment for the agent and ensure the company standards for marketing and reporting are being adhered to. We would like our newly on-boarded agents to be productive as soon as possible and not have to struggle with understanding our company infrastructure. We want to touch as many agents as possible, so they stay connected to the company. We need to build strong relationships with our agent base and keep them engaged with the company through meetings, trainings, and events. And we need a strong cheerleader in the office that exemplifies the company mindset and core values of excellence, ingenuity, awesomeness and home. Qualifications Phone Etiquette and effective Communication skills Strong Customer Service skills Ability to multi-task and manage time effectively Proficient in Microsoft Office Suite and other administrative software High school diploma or equivalent Previous experience in real estate or a related field is a plus

About our Company: Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment. Summary: The Hotel Front Desk Agent will greet guests and make them feel welcome as you check them into their hotel room handling any special requests as needed. Create a memorable experience for all guests who enter the property. Act as a guest liaison providing prompt and courteous service that exceeds the guests' expectations. Check guests out upon departure and thank them for coming and invite them back again. Compensation: $21.95 hourly Schedule: Weekends + Holidays are a must Hours/Days vary by hotel needs Benefits Per Company Plan Details Medical, Dental, Vision 401k Matching Plan Life Insurance Hospital Confinement Plan Pet Insurance 3 Weeks of PTO 2 paid Holidays (Thanksgiving + Christmas) *The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits* Essential Duties and Responsibilities: Maintain a presence in the lobby, greet guests promptly and warmly. Direct guests appropriately and offer assistance where needed. Respond quickly to requests in a friendly and courteous manner. Build relationships by engaging guests in authentic, personable conversation. Actively sell tastings and tours, promote property features and Wine Club memberships. Be consistently professional in all of your communication; verbal, written and non-verbal. Maintain a working log with notes based on the guest's requests and conversations in order to provide clear information and communication to other associates who can continue a seamless experience. Make dining reservations, procure tickets to local or hotel events and assist with travel arrangements as requested by guests. Register guests and assign rooms upon guest's arrival including handling of cash and credit card transactions. Complete pre-registration and key packets for group arrivals, VIP and special attention guests. Answer telephones with a smile, take reservations, and handle messages for guests. Process account adjustments and check-out guests as guests depart. Be familiar with hotel information necessary to enhance guest satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location. Develop and maintain working knowledge of the local area in order to provide guests with information and suggestions about location, cost, and hours of operation of local services, facilities and points of interest. Be familiar with daily property events as well as area events and be able to confidently inform guests of these activities. Be familiar and knowledgeable with all Sundry Store merchandise including knowledge of Ponte wines and brands. Process guest transactions in the Sundry Store when the guest is ready to make their purchases. Be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your Manager as needed. Ensure that all duties are carried out before the end of shift. Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency. Adhere to the hotel's safety policies to ensure safety and security to associates and guests. Maintain cleanliness and appearance of front desk and lobby area and request assistance from Housekeeping team as needed Communicate with Bell staff to ensure proper and timely delivery of guests' luggage and other amenities. Assist fellow associates with additional job duties as business dictates and is required. Knowledge, Skills and Abilities: Must have a minimum of one year experience in a customer service position preferably in the hotel and hospitality industry. Must have excellent communication skills. Must have exceptional grooming standards that are consistent with company guidelines. Must be outgoing and able to approach guests and initiate conversation. Must be able to work in a standing position for long periods of time. Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook. Company Standards: Understand the Ponte Values, and Service Standards. Ensure the safety of guests and associates. Follow the environmental standards set by the Company Treat all associates and guests in a respectful manner. Exhibit integrity (honesty and truthfulness). Perform any other duties as required by your Manager.

Property Description Hilton San Diego Gaslamp Quarter is a prestigious hotel located in the heart of downtown San Diego, offering exciting job opportunities for hospitality professionals looking to be part of a dynamic team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and luxurious amenities. The hotel boasts a prime location in the vibrant Gaslamp Quarter, with easy access to popular attractions, restaurants, and nightlife, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a fast-paced and exciting environment, providing outstanding service to guests from all over the world. Hilton San Diego Gaslamp Quarter values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded. Overview Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Summary: Provide exceptional customer service, creating a positive first impression for guests Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy Assist guests with recommendations and information about local attractions, dining options, and hotel amenities Collaborate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Handle cash and credit card transactions accurately Demonstrate a strong attention to detail and a proactive approach to guest satisfaction Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service! Qualifications Previous experience in a customer service role, preferably in a hotel or hospitality environment Excellent communication and interpersonal skills Previous cash handling experience required Strong problem-solving abilities and the ability to remain calm under pressure Proficiency in computer systems and knowledge of hotel property management software Outstanding organizational and multitasking skills Availability to work flexible schedules, including evenings, weekends, and holidays High School diploma or equivalent Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $24.00 - USD $24.50 /Hr.

Full-time Description ABOUT US: From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home. THE JOB: As a Front Desk Agent, you will have the opportunity to meet and interact with people from all over the world! Our Front Desk Agents proudly showcase our hotel, amenities and surroundings. The Front Desk Agent is a highly visible role in which you directly impact the guests stay and have the ability to create memorable experiences for our guests. YOU: To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Front Desk Agent requires skills such as patience, empathy, and a desire to make memorable experiences and provide excellent service for our guests. OUR CULTURE: Be part of our award-winning team named TOP Workplace in San Diego 2022-2024 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun! THE OFFER: In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals. Requirements THE IDEAL CANDIDATE WILL HAVE: Experience within a Hotel/Resort environment. Previous customer-related experience as an asset Excellent communication skills and a professional presentation Strong interpersonal and problem-solving abilities Highly responsible & reliable, must be able to work evenings, weekends, holidays, and overnight shifts At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team! If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply! Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D EEO Statement Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance. Salary Description $24.00 per hour

Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. Key Skills & Experiences Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. The hourly pay rate for this role is $22.43. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you'll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you're starting your career or ready to take it to the next level, we're passionate about helping our employees thrive in one of California's most beautiful destinations. What we offer: Free daily meal and salad bar Benefits including: Medical, Dental, Vision, 401K (based on employment status) Paid vacation, sick, and holiday time Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining! Property retail shop and hotel discounts $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club What we ask: Consistently provide professional, attentive, and genuinely friendly service Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests Hourly Rate $23.50 Summary The Overnight Front Desk Agent completes front desk duties by checking in/out guests and acts as a standing concierge service. The Overnight Front Desk Agent provides quality, 4 Diamond Service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor.ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintains knowledge of current room types, rate structures, and features. Takes and processes individual reservations. Makes sure the guest feels well served. Checks guests in and out while following 4 Diamond Service standards. Fills out appropriate forms for payment and posts information to computer system. Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Reads the Communication Book and makes relevant entries. Dispatches daily maintenance calls and work request orders to Engineering. Assists members and guests with items such as property amenities, directions, information about the area, etc. Updates reservation system when reservations have been booked or canceled. Uses voicemail, walkie talkies, and pagers at appropriate times. Handles cash and charge transactions, maintains accurate records and balances at the end of each shift. Balances bank at the end of each shift. Informs housekeeping of checkouts and new arrivals. Informs the proper channels (Housekeeping, Guest Booth and the AGM) of new arrivals, VIP arrivals etc. Assist PBX operators during staffing shortages, periods of high volume or as needed. Other duties may be assigned. Qualification Requirements: High School diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of educa tion and experience. Previous hotel/front desk/admin experience required. OPERA experience preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports, and correspondence. Ability to speak effectively in English to customers, members, employees, guests, and the general public. Ability to deal with problems involving several concrete variables in standardized situations. Ability to work in an efficient and professional manner with members and guests under limited supervision. Must constantly lift and/or move up to 10 lbs. and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus. Schedule: This company operates seven days a week, 24 hours a day. Shifts will generally be rotated unless you were hired for a specific shift, as much as possible to be fair to everyone. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work. LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: * All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. * Check guests/owners in and out of the resort, answering any questions they may have. * Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. * Answer a high volume of inbound calls from guests/owners. * Communicate effectively with guests, owners, supervisors and associates. * Resolve customer complaints and problems calmly and effectively. * Obtain or confirm guest information, assign rooms, and activate and distribute keys. * Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. * Occasionally deliver guest request items to and from rooms. * Responsible for conducting all responsibilities in a professional and ethical manner. * Responsible for maintaining a consistent, regular attendance record. * Adhere to performance standards, company policies and procedures, as they relate to the department. Qualifications Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. * 1+ years of related experience, preferably within the hospitality industry. * Professional telephone etiquette is required. * High school diploma or equivalent. * Excellent communication and organizational skills. * Experience in the hospitality industry (time share preferred). * Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: * Must be available to work various shifts including weekends and holidays. * Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. * Ability to speak and understand the English language. Physical, Environmental & Other Requirements: * Must be able to stand and/or walk for up to 8 hours. * Must also be able to sit, stoop, kneel, crouch and crawl. * Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. * Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: * Please note that this does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. * You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. * Management has the right to revise this at any time. * The job description is not a contract for employment.

Job Title: Front Desk Department: Various Reports to: Site Director Job Type: Non-Exempt A new name and a compelling charter for a proven team of experts. Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity management entities, bringing together trusted leadership and innovative solutions. Arch Amenities Group proudly operates today with the vision to help maximize the potential of space and the well-being of people through a full spectrum of amenity management and consulting services for commercial and residential properties, including spas, fitness centers, meetings and events spaces, private clubs and communities, pools and more. Our mission: be a partner in creating and activating spaces, delivering exceptional wellness-centered experiences for customers through elevated service, innovative products and programming, and world class technology. The Arch in our name signifies the connections we forge between individuals to elevate amenities and experiences, spaces to their highest potential and between owners and operators to optimal engagement, utilization and revenue. Job Summary: The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness. Key Responsibilities: * Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards. * Adheres to policies of the facility and Arch Amenities Group. * Reports any incident or accident to the Facility Manager. * Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. * Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair. * Maintains a monthly inventory of supplies and or products, when applicable. * Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests. * Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times. * Greets each and every guest with a smile and direct eye contact. * Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc. * Uses time efficiently throughout shifts by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area. * Keeps the area clear of clutter and personal effects. * Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication books. * Informs facility manager of any member, guest, or facility issues. * Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable. * Receives payments for goods and services and properly accounts for the money. * Reconciles daily sales, deposits, and receipts, when applicable. * Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events. * Additional duties as assigned. Qualifications: * High School diploma but college degree preferred. * Customer service experience * Previous experience handling money * Excellent communication, customer service skills, and work ethic * Efficient, well organized, and able to handle a variety of duties simultaneously * Professional manner, discretion, and appearance Excellent verbal and written skills * Energetic, enthusiastic and motivational * Strong team player * Proficient in appropriate computer skills and office equipment * Ability to lift 25 lbs.Availability to work nights, weekends and holidays * Availability to stand for long periods of time * This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk * The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms Essential Function Seldom Occasionally Frequently Stationary Position -- Sitting or Standing X Active Position -- Walking, jogging, running X Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate X Climb/Balance -- Stairs, ladders, ropes, equipment, beams X Stoop/kneel/crouch or crawl -- Position self, move X Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information X See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess X Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less X Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more X Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. X DISCLAIMER The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position. Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

Job Details SAN DIEGO, CA $18.00 - $18.00 HourlyDescription The Front Desk Agent is responsible for ensuring a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay. What will I be doing? As a Front Desk Agent, you would be responsible for performing including but not limited to the following tasks to the highest standards: Detailed Job Duties Provide superior service to our customers (internal and external) at all times. Follow Hotel etiquette guidelines as mandated on the employee staff guide. Check in guests at front desk, confirming and entering appropriate information by asking for an ID card and credit card. Check guests out and ensure billing is correct. Solicit guest comment cards at every opportunity. Run various computer reports at the beginning and end of the shift (checklist, Guest Folio, etc.) Take payments, post charges, enter amounts into computer, and balance accounts at end of shift. Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members. Relay guest maintenance requests through Maintenance Connection and follow up with guest after 20 minutes. Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest after 20 minutes. Answer phone calls within 3 rings and transfer calls to appropriate department or person. Computer training and knowledge of how hotel reservations works. Understand and be able to make a walk-in reservation. Maintain knowledge of daily activities in and around the hotel and City area. Handle emergencies that arise when on duty alone, notifying appropriate personnel. Assist in general maintenance and inventory of Front Office equipment and supplies and cleanliness of the Front Desk, PBX and reception area. Assist Bell and Valet when appropriate. Cross-train with other departments and be able to cover shifts (as necessary) Perform other tasks as assigned by the Front Office Manager, or Front Desk Supervisor Other duties as assigned. Specific Job Knowledge, Skill and Ability You must possess the following knowledge, skills and abilities and be able to explain and demonstrate that you can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Qualifications Qualifications Microsoft Office and ONQ knowledge (Hilton), Lightspeed (Marriott), Opera (IHG) Minimum of 1 year in Front Desk Agent. Ability Ability to work flexible schedule to include weekends and holidays as needed. Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems. Ability to work under pressure and deal with stressful situations during busy periods. Ability to accomplish necessary tasks on a computer. Physical Demands While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. Requires standing and walking 95% of workday. The employee must have the ability to sit, stand, walk, talk, and hear. The employee is expected to bend, stoop, squat, kneel, climb and crawl, depending upon work tasks, and to lift up to 50 pounds given the materials moved and tools used. Specific vision abilities required by this job include close vision, and the ability to adjust focus. Education Any combination of education, training or experience that provides the required knowledge, skills and abilities. High School graduate or equivalent required.

Job Description We are seeking a Front Desk Agent to be the first point of contact for our guests. The Front Desk Agent will be responsible for providing exceptional customer service, checking guests in and out, processing payments, and resolving any guest issues or concerns in a timely and professional manner. **Qualifications:** - High school diploma or equivalent. - Excellent communication and interpersonal skills. - Strong customer service orientation. - Proficiency in Microsoft Office Suite. - Ability to handle multiple tasks efficiently and accurately. - Prior experience in a customer-facing role is preferred. **Responsibilities:** - Greet and welcome guests in a friendly and professional manner. - Check guests in and out, process payments, and provide information about hotel services. - Respond to guest inquiries, requests, and complaints promptly and professionally. - Maintain a clean and organized front desk area. - Assist with reservations and room assignments. - Collaborate with other hotel staff to ensure a positive guest experience. - Follow all company procedures and policies to ensure the safety and security of guests and their belongings. **Salary & Benefits:** - The salary for this position is competitive and will be based on qualifications and experience. - Benefits package including health insurance, vacation time, and employee discounts may be available. If you are a customer-oriented individual with excellent communication skills and a passion for hospitality, we invite you to apply for the Front Desk Agent position at our hotel.

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

We are seeking a friendly and organized Front Desk Associate to join our team. The ideal candidate will be responsible for providing excellent customer service at the front desk and may also assist with maintaining the cleanliness of the pool area. Key Responsibilities: - Greet and assist guests in a professional and courteous manner - Manage check-in and check-out processes efficiently - Answer phone calls and respond to inquiries regarding services and amenities - Maintain accurate records of guest information and reservations - Ensure the front desk area is clean and organized - Assist with cleaning and maintaining the pool area as needed - Handle guest complaints and resolve issues promptly - Collaborate with other team members to ensure a positive guest experience Skills and Qualifications: - Strong communication and interpersonal skills - Ability to multitask and work in a fast-paced environment - Attention to detail and strong organizational skills - Basic knowledge of cleaning procedures and safety protocols - Previous experience in customer service or hospitality is a plus - Flexibility to work various shifts, including weekends and holidays We welcome applicants who are dedicated to providing exceptional service and contributing to a positive team environment. Requirements:

Job Description About our Company: Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment. Summary: The Hotel Front Desk Agent will greet guests and make them feel welcome as you check them into their hotel room handling any special requests as needed. Create a memorable experience for all guests who enter the property. Act as a guest liaison providing prompt and courteous service that exceeds the guests' expectations. Check guests out upon departure and thank them for coming and invite them back again. Compensation: $21.95 hourly Schedule: Weekends + Holidays are a must Hours/Days vary by hotel needs Benefits Per Company Plan Details Medical, Dental, Vision 401k Matching Plan Life Insurance Hospital Confinement Plan Pet Insurance 3 Weeks of PTO 2 paid Holidays (Thanksgiving + Christmas) *The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits* Essential Duties and Responsibilities: Maintain a presence in the lobby, greet guests promptly and warmly. Direct guests appropriately and offer assistance where needed. Respond quickly to requests in a friendly and courteous manner. Build relationships by engaging guests in authentic, personable conversation. Actively sell tastings and tours, promote property features and Wine Club memberships. Be consistently professional in all of your communication; verbal, written and non-verbal. Maintain a working log with notes based on the guest's requests and conversations in order to provide clear information and communication to other associates who can continue a seamless experience. Make dining reservations, procure tickets to local or hotel events and assist with travel arrangements as requested by guests. Register guests and assign rooms upon guest's arrival including handling of cash and credit card transactions. Complete pre-registration and key packets for group arrivals, VIP and special attention guests. Answer telephones with a smile, take reservations, and handle messages for guests. Process account adjustments and check-out guests as guests depart. Be familiar with hotel information necessary to enhance guest satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location. Develop and maintain working knowledge of the local area in order to provide guests with information and suggestions about location, cost, and hours of operation of local services, facilities and points of interest. Be familiar with daily property events as well as area events and be able to confidently inform guests of these activities. Be familiar and knowledgeable with all Sundry Store merchandise including knowledge of Ponte wines and brands. Process guest transactions in the Sundry Store when the guest is ready to make their purchases. Be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your Manager as needed. Ensure that all duties are carried out before the end of shift. Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency. Adhere to the hotel's safety policies to ensure safety and security to associates and guests. Maintain cleanliness and appearance of front desk and lobby area and request assistance from Housekeeping team as needed Communicate with Bell staff to ensure proper and timely delivery of guests' luggage and other amenities. Assist fellow associates with additional job duties as business dictates and is required. Knowledge, Skills and Abilities: Must have a minimum of one year experience in a customer service position preferably in the hotel and hospitality industry. Must have excellent communication skills. Must have exceptional grooming standards that are consistent with company guidelines. Must be outgoing and able to approach guests and initiate conversation. Must be able to work in a standing position for long periods of time. Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook. Company Standards: Understand the Ponte Values, and Service Standards. Ensure the safety of guests and associates. Follow the environmental standards set by the Company Treat all associates and guests in a respectful manner. Exhibit integrity (honesty and truthfulness). Perform any other duties as required by your Manager.

About our Company: Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment. Summary: The Hotel Front Desk Agent will greet guests and make them feel welcome as you check them into their hotel room handling any special requests as needed. Create a memorable experience for all guests who enter the property. Act as a guest liaison providing prompt and courteous service that exceeds the guests' expectations. Check guests out upon departure and thank them for coming and invite them back again. Compensation: $21.95 hourly Schedule: Weekends + Holidays are a must Hours/Days vary by hotel needs Benefits Per Company Plan Details Medical, Dental, Vision 401k Matching Plan Life Insurance Hospital Confinement Plan Pet Insurance 3 Weeks of PTO 2 paid Holidays (Thanksgiving + Christmas) *The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits* Essential Duties and Responsibilities: Maintain a presence in the lobby, greet guests promptly and warmly. Direct guests appropriately and offer assistance where needed. Respond quickly to requests in a friendly and courteous manner. Build relationships by engaging guests in authentic, personable conversation. Actively sell tastings and tours, promote property features and Wine Club memberships. Be consistently professional in all of your communication; verbal, written and non-verbal. Maintain a working log with notes based on the guest's requests and conversations in order to provide clear information and communication to other associates who can continue a seamless experience. Make dining reservations, procure tickets to local or hotel events and assist with travel arrangements as requested by guests. Register guests and assign rooms upon guest's arrival including handling of cash and credit card transactions. Complete pre-registration and key packets for group arrivals, VIP and special attention guests. Answer telephones with a smile, take reservations, and handle messages for guests. Process account adjustments and check-out guests as guests depart. Be familiar with hotel information necessary to enhance guest satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location. Develop and maintain working knowledge of the local area in order to provide guests with information and suggestions about location, cost, and hours of operation of local services, facilities and points of interest. Be familiar with daily property events as well as area events and be able to confidently inform guests of these activities. Be familiar and knowledgeable with all Sundry Store merchandise including knowledge of Ponte wines and brands. Process guest transactions in the Sundry Store when the guest is ready to make their purchases. Be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your Manager as needed. Ensure that all duties are carried out before the end of shift. Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency. Adhere to the hotel's safety policies to ensure safety and security to associates and guests. Maintain cleanliness and appearance of front desk and lobby area and request assistance from Housekeeping team as needed Communicate with Bell staff to ensure proper and timely delivery of guests' luggage and other amenities. Assist fellow associates with additional job duties as business dictates and is required. Knowledge, Skills and Abilities: Must have a minimum of one year experience in a customer service position preferably in the hotel and hospitality industry. Must have excellent communication skills. Must have exceptional grooming standards that are consistent with company guidelines. Must be outgoing and able to approach guests and initiate conversation. Must be able to work in a standing position for long periods of time. Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook. Company Standards: Understand the Ponte Values, and Service Standards. Ensure the safety of guests and associates. Follow the environmental standards set by the Company Treat all associates and guests in a respectful manner. Exhibit integrity (honesty and truthfulness). Perform any other duties as required by your Manager.

About our Company: Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment. Summary: The Hotel Front Desk Agent will greet guests and make them feel welcome as you check them into their hotel room handling any special requests as needed. Create a memorable experience for all guests who enter the property. Act as a guest liaison providing prompt and courteous service that exceeds the guests' expectations. Check guests out upon departure and thank them for coming and invite them back again. Compensation: $21.95 hourly Schedule: Weekends + Holidays are a must Hours/Days vary by hotel needs Benefits Per Company Plan Details Medical, Dental, Vision 401k Matching Plan Life Insurance Hospital Confinement Plan Pet Insurance 3 Weeks of PTO 2 paid Holidays (Thanksgiving + Christmas) *The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits* Essential Duties and Responsibilities: Maintain a presence in the lobby, greet guests promptly and warmly. Direct guests appropriately and offer assistance where needed. Respond quickly to requests in a friendly and courteous manner. Build relationships by engaging guests in authentic, personable conversation. Actively sell tastings and tours, promote property features and Wine Club memberships. Be consistently professional in all of your communication; verbal, written and non-verbal. Maintain a working log with notes based on the guest's requests and conversations in order to provide clear information and communication to other associates who can continue a seamless experience. Make dining reservations, procure tickets to local or hotel events and assist with travel arrangements as requested by guests. Register guests and assign rooms upon guest's arrival including handling of cash and credit card transactions. Complete pre-registration and key packets for group arrivals, VIP and special attention guests. Answer telephones with a smile, take reservations, and handle messages for guests. Process account adjustments and check-out guests as guests depart. Be familiar with hotel information necessary to enhance guest satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location. Develop and maintain working knowledge of the local area in order to provide guests with information and suggestions about location, cost, and hours of operation of local services, facilities and points of interest. Be familiar with daily property events as well as area events and be able to confidently inform guests of these activities. Be familiar and knowledgeable with all Sundry Store merchandise including knowledge of Ponte wines and brands. Process guest transactions in the Sundry Store when the guest is ready to make their purchases. Be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your Manager as needed. Ensure that all duties are carried out before the end of shift. Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency. Adhere to the hotel's safety policies to ensure safety and security to associates and guests. Maintain cleanliness and appearance of front desk and lobby area and request assistance from Housekeeping team as needed Communicate with Bell staff to ensure proper and timely delivery of guests' luggage and other amenities. Assist fellow associates with additional job duties as business dictates and is required. Knowledge, Skills and Abilities: Must have a minimum of one year experience in a customer service position preferably in the hotel and hospitality industry. Must have excellent communication skills. Must have exceptional grooming standards that are consistent with company guidelines. Must be outgoing and able to approach guests and initiate conversation. Must be able to work in a standing position for long periods of time. Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook. Company Standards: Understand the Ponte Values, and Service Standards. Ensure the safety of guests and associates. Follow the environmental standards set by the Company Treat all associates and guests in a respectful manner. Exhibit integrity (honesty and truthfulness). Perform any other duties as required by your Manager.

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Compensation: $17.50 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Compensation: $17.50 per hour Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job DescriptionBenefits: 401(k) Competitive salary Dental insurance Free uniforms Health insurance The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Compensation: $17.50 per hour Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.