Care Coordinator - Forensics
Front desk coordinator job in Little Suamico, WI
About the Role
Lutheran Social Services (LSS) is seeking a compassionate and detail-oriented Forensic Care Coordinator to provide comprehensive, person-centered case management for individuals involved in Wisconsin's forensic programs. This role requires ongoing professional development in Motivational Interviewing and other evidence-based practices, with monthly coaching and quarterly fidelity reviews.
You will work with clients in one or more of the following programs:
Conditional Release (CR): Supporting individuals found not guilty by reason of mental disease or defect.
Outpatient Competency Restoration Program (OCRP) & Jail-Based Competency Program (JBCR): Assisting adults adjudicated not competent to stand trial but likely to regain competency.
Opening Avenues to Reentry Success (OARS): Voluntary program supporting individuals transitioning from correctional institutions back into the community.
Supervised Release (SR): Coordinating services for individuals committed under WI Statute 980 (sexually violent persons) as they transition from secure treatment centers to community living.
Forensic Care Coordinators collaborate with treatment teams, community providers, and natural supports to promote independence, recovery, and successful reintegration.
Key Responsibilities
Conduct assessments of client needs using required tools (e.g., functional screen).
Develop and implement individualized service plans with clients, families, and providers.
Coordinate and authorize services according to service plans.
Provide trauma-informed, evidence-based direct services.
Maintain accurate documentation and electronic client records.
Testify at legal proceedings and prepare court documents as required.
Facilitate person- and family-centered team meetings.
Collaborate with community resources, treatment teams, and supervisors to determine interventions.
Participate in staff development, supervision, and professional seminars.
Meet productivity expectations and agency standards.
Travel daily to community locations; occasional overnight travel may be required.
Qualifications
Education: Bachelor's degree in a human services field (examples include Social Work, Psychology, Criminal Justice, Counseling, Community Mental Health, Rehabilitation Counseling, Vocational Counseling, etc.).
Experience: Prior experience in human services preferred.
Licenses/Certifications:
Valid driver's license and reliable transportation.
Satisfactory driving record per LSS Driver Safety Procedure.
Ability to meet LSS auto insurance requirements.
Skills & Competencies
Strong communication and documentation skills.
Knowledge of casework principles, human behavior, and social problems.
Ability to work collaboratively with diverse teams and clients.
Proficiency with electronic health records and computer applications.
Crisis response skills and ability to work in varied community environments.
Benefits & Perks
Medical, Dental, and Vision Insurance
Flexible Spending Accounts (Dependent & Health Care)
Mileage Reimbursement
Paid Time Off + 10 Paid Holidays
403B Retirement Plan with company contribution
Employee Assistance Program
Service Awards & Recognition
Why Join LSS?
At LSS, you'll be part of a mission-driven nonprofit organization committed to empowering individuals and strengthening communities. As a Forensic Care Coordinator, you'll make a lasting impact by supporting clients through some of the most critical transitions in their lives.
👉 Apply Today! Lutheran Social Services of WI & Upper MI is an Equal Opportunity/Affirmative Action Employer
Patient Service Representative
Front desk coordinator job in Appleton, WI
Job Details Main Office - Appleton, WIDescription
The Orthopedic & Sports Institute (OSI) is seeking a full time (40 hours per week) Patient Service Representative. The successful candidate will create a positive first impression and establish strong patient relationships in a fast-paced environment. Typical hours are 8:00 am 5:00 pm. This position is located at the Appleton location.
Responsibilities and Duties:
Greet patients (in person or via phone)
Verify patient benefit information
Schedule appointments
Answer incoming phone calls
Check in patients
Take payments over the phone
Outgoing Referrals Coordination
Qualifications
3+ years of customer service experience
Strong verbal and written communication skills
Attention to detail
Strongly prefer medical experience
Medical Terminology strongly encouraged
Epic experience a plus
Front Desk Clerk, Sports Core
Front desk coordinator job in Kohler, WI
_Work Mode: Onsite_ **Opportunity** Our team at Sports Core Health & Racquet Club offers a wide range of fitness activities, from swimming and tennis to group classes and personal training. Join our innovative team of well-being gurus and help our guests find a balanced, community-based approach to health.
As a Front Desk Clerk, you'll be responsible for:
+ Greeting members and guests and registering usage in the computer
+ Directing members and guests to appropriate areas
+ Controlling keys to lockers and towels
+ Being knowledgeable of all Sports Core and Training Center policies and explains them to members and guests when necessary
+ Assisting answering the telephone and taking messages when necessary
+ Acting as a sales person for the facility, the fitness department, and Take 5 Café to promote memberships, programs and events
+ Maintaining an orderly, neat appearance of the desk
This is a part-time, year round opportunity working weekdays and weekends. Shifts will vary between 4:30am and 10:00pm. Must be available weekends, holidays and able to work at least three days a week.
**Skills/Requirements**
+ Must be 18 or over
+ Retail or Sales experience helpful
+ Strong verbal and written communication skills, effective organizational skills and the ability to handle multiple tasks required
+ License to serve preferred CPR Certification preferred
**_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._**
_The hourly range for this position is $13.35 - $20.05. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location._
**Why Work at Kohler Co.?**
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
**About Us**
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at ********************* .
It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (****************************************************************** and the EEO is the Law Supplement (****************************************************************** .
Sales Associate/Front Desk Receptionist
Front desk coordinator job in Appleton, WI
Job Description
The Brand New StretchLab Appleton is currently seeking a high energy, passion filled, team-oriented and sales motivated individual that is fitness minded and has a love for community and our brand!
StretchLab is the industry leader in offering one-on-one assisted stretching. StretchLab has gathered a team of experts already certified in an array of related fields - physical therapy, chiropractic medicine, yoga, Pilates, and more - and brought in the world's leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere.
POSITION:
The purpose of the Sales Associate is to assist the General Manager with new membership sales by bringing new members to the studio and booking them into Intro Sessions. The Sales Representative also assists with retaining current members. Fitness knowledge or background is not required but preferred. Passion for health and fitness is required.
REQUIREMENTS:
Excellent sales, communication, and customer service skills required
Comfortable with calling prospective members
Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail
Ability to learn and use the Club Ready software system
Ability to stand or sit for up to 8 hours throughout the workday
Must be fluent in English and have excellent communication skills via in person, phone and email
Must be able to work under pressure and meet tight deadlines
Must have proficient computer skills
Occasional local travel may be required.
Ability to work Saturdays
RESPONSIBILITIES:
Assist the General Manager with the sales process of lead generation, follow up, and close
Book and confirm intro sessions
Manage the front desk to greet and check-in clients and prospects when they enter the studio
Conduct tours of the facility while establishing a relationship and targeting individual's needs and wants
Maintain acceptable level of personal sales production
Emphasize and enforce objectives of the club as a fitness and wellness provider
Present available services to current or prospective members
Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio
Ensure studio is clean and tidy
Promote the studio on social media
Other duties as assigned by the General Manager
COMPENSATION & PERKS:
Competitive compensation based on experience - up to $20 per hour
Commission paid on membership and retail sales
Opportunity for growth within the studios, including additional sales and management opportunities as we continue to grow
Job Type: Part-time
Benefits:
Flexible schedule
Schedule:
Day Hours
After school
Evening shift
Weekend availability
Education:
High school or equivalent (Preferred)
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Front Bar Receptionist
Front desk coordinator job in Appleton, WI
Help create, cultivate and promote a positive upbeat facial bar. Asking that only motivated, positive, hard working people apply!
The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door! They are responsible for maintaining a positive environment that maintains and exceeds standards in guest services, phone etiquette and product and service recommendations.
As a Front Bar Receptionist you will perform the following critical functions.
Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ.
Meet or exceed sales goals set by the Salon Manager.
Responsible for maintaining an organized schedule.
Explain, sell, recommend FACE FOUNDRIÉ products.
Work with the manager to notify when supplies of any kind are low to ensure we have all items on hand.
Assist in all in store operational processes.
Ensure store standards are adhered to at all times.
Accurately follow all company time keeping procedures.
Attend mandatory product training and team meetings.
Follow all safety, sanitation and hygiene procedures before, during and after services; ensure board compliance at all times.
Responsible for keeping the store clean and fully stocked at all times.
Experience
Guest Service Experience
Sales and Marketing Experience
Preferred Salon Experience
Job Type: Part Time, Full Time
Education: High school, or equivalent
Availability: Nights and Weekends (Required)
Dental Front Office
Front desk coordinator job in Oshkosh, WI
Job Description
We are a patient centered, private general practice seeking to add the right individual to our team. Our goal is to provide high quality dentistry with excellent customer service to help our patients achieve optimal oral health.
We are seeking an exceptional individual to represent all facets of patient services which may include, but not limited to: greeting patients, answering the telephone and other patient communications, maintaining the schedule and scheduling appointments, patient finances-including insurance and potentially minor clinical assistance-depending on the individual.
This role requires a "people person" who is also comfortable with technology. Being timely and courteous, a self-starter, and individually motivated with high organization skills is not only necessary but will help you and the practice succeed. Ideally this new team member not only helps with our growing patient care but brings added growth to the practice.
Some level of dental experience is required to understand dental terminology and the flow of a dental practice. Administrative skill and business knowledge is highly desirable. However, if you are a high capacity person with the desire to learn and challenge yourself you are encouraged to apply.
Training to achieve entry level qualifications will be considered for the right individual. Ongoing professional training and professional enrichment should be expected.
Ideal availability is minimally Tuesday, Wednesday, and Thursday with the potential for Monday or Friday morning as well. Consideration will be given to exceptional candidates.
We enjoy the fact that we change people's lives...one smile at a time. If you want to find out more about us, visit our website at *********************************
Skills:
General Practice
Billing
Claims/Appeals
Fee for Service
Scheduling
Cross-trained (Front/Back Office)
Dentrix
Eaglesoft
Open Dental
Other
Solutionreach
Weave
Benefits:
401k
PTO
Bonuses
Compensation:
$20-$30/hour
Patient Service Representative (PSR) - Clinic
Front desk coordinator job in Two Rivers, WI
Department:
09122 AMG Medical Office Building - Front End Staff
Status:
Part time
Benefits Eligible:
No
Hours Per Week:
0
Schedule Details/Additional Information:
Per diem/as needed. Flexible hours. No weekends. No holidays.
Required to work 3 shifts per month. Opportunity to work more hours.
Clinic hours: 8am - 5pm.
Pay Range
$19.45 - $29.20
Major Responsibilities:
Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization's accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.
Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Knows insurance basics and recognizes commercial and government plans. Understands which plans AAH contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.
Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations. Examples are: HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as .
May schedule patient appointments, including virtual and procedural; may also coordinate cancellations, reschedules, wait list requests, and recall requests. May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary. May educate and support patients with the patient portal/app.
Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.Offers various assistance to patients to include: arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. May be responsible for e-scanning documents to Health Information Management (HIM), addressing incoming/outgoing fax, addressing inbasket messages via the electronic health record, and following direction from the clinical team for emergent needs.
Monitors and works assigned electronic health record work queues, following the department's approved process.
May assist department leadership with orientation and training.
Licensure, Registration, and/or Certification Required:
None Required.
Education Required:
High School Diploma or GED.
Experience Required:
None Required.
Knowledge, Skills & Abilities Required:
Demonstrate the Advocate Health purpose, values and behaviors.
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision. May be cross-trained across various specialties and provide staffing support as needed.
Strong attention to detail and accuracy.
Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.
Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.
Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.
Interact with physicians and their staff to resolve issues related to the patient care.
Collect and manage payments including cash payments, if applicable, and follow security related to cash handling.
Strong understanding and comfort level with computer systems and proficient typing skills. Demonstrated technical proficiency including experience with electronic email, Microsoft Office, internet browser and phone technology.
Ability to handle sensitive and confidential information according to internal policies.
Excellent organizational skills.
Demonstrated ability to effectively act as a resource to other teammates.
Physical Requirements and Working Conditions:
This position may require travel, therefore, will be exposed to weather and road conditions.
Operates all equipment necessary to perform the job.
Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.
Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.
Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.
Must be able to push/pull up to 50 lbs. with assistance.
Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.
Must be able to use hands with fine motor skills for keyboard data entry.
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Auto-ApplyPatient Care Coordinator
Front desk coordinator job in Green Bay, WI
As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.
Schedule (days/hours)
Mon-Wed 7:00am-5:30pm, Thurs 7:00am-1:00pm
Responsibilities
* Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
* Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
* Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Qualifications
* At least one year related experience
* Knowledge of dental terminology
* Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Preferred Qualifications
* Previous experience in a dental or medical office setting
Compensation
$20-$25/hour
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
Auto-ApplyPart-time Weekend Front Desk Attendant/Shuttle Driver
Front desk coordinator job in Appleton, WI
The Hampton Inn Appleton Fox River Mall Area is looking for a part-time, Front Desk Attendant to join their dynamic team. This position will also assist in other areas of the hotel. Must be available to work weekends and holidays.
Discover a new career at the newly renovated Hampton Inn Appleton-Fox River Mall Area. Our Appleton hotel is located 2 miles from the Appleton International Airport, just off of Interstate 41.
About us
The Hampton Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!
The Job
The Front Desk Attendant is responsible for greeting guests and managing all aspects of their accommodation while providing excellent customer service.
Job Duties Include:
Greet and interact with guests in a warm, friendly and professional manner.
Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
Provide highest level of service by anticipating, listening attentively, and responding promptly to guest's needs.
Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
Respond to guests' inquiries about the hotel, and local area services and attractions providing accurate information.
Listen attentively to guests and assists in resolving issues or concerns.
Transport guests safely to and from designated and approved locations using official hotel vehicles.
Operate hotel vehicles in a safe manner and in accordance with established laws.
Read, track and comply with guest transportation schedules.
Properly maintain and clean hotel vehicles.
Benefits
401(k) Retirement Plan with company match
Double-time for working on company designated holidays
Hilton employee Team Member Travel Program including up to 30 room nights per year from $35-$75 per night and 50% off at hotel operated restaurants
On-Demand Pay - Access to earned wages before you get your regular paycheck
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
This organization participates in E-Verify.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Requirements
Required Skills & Experience
Hotel experience preferred.
Customer service experience preferred.
Must be at least 18 years old.
Must be able to work weekend and holiday shifts.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary Description $14.00-$15.00/ hour depending on experience
Medical Office Receptionist
Front desk coordinator job in Green Bay, WI
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: $19.50 - $20.50/hour, plus quarterly bonus/incentive potential
Location: 5650 N Green Bay Ave. Suite 205 Glendale, WI 53209
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
Coordinate with clinicians pertaining to any additional patient questions.
Support clinician schedules by auditing for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Ability to work independently and as a team member.
Strong communication skills, both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required, associates/bachelor's degree, preferred.
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
#LI-BM1
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
Auto-ApplyFront Desk Representative
Front desk coordinator job in Kimberly, WI
Upholds the Credit Union's mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting members in person and on the telephone, delivering comprehensive Credit Union information through attentive, consultative guidance. Refers members to the appropriate team member in a professional and efficient manner. Demonstrates a commitment to providing enthusiastic, high-quality service, with a strong focus on cultivating meaningful relationships with members.
Essential Responsibilities
Welcomes all members upon their arrival to the facility.
Creates an inviting space by assisting members and vendors in person, determine their needs, and refer them to the appropriate team members. Communicates wait times and may offer refreshments while they are waiting. If the appropriate team member is unavailable, this role may accept a message on their behalf and ensure it is promptly delivered, request alternative option to assist member, or if permitted may schedule appointment.
Engage members in thoughtful conversation, this role identifies opportunities to share promotions and proactively connect individuals to expert resources-including Member Service Representatives, Mortgage Lenders, and the Capital Investment Group. Coordinating member appointments as needed, this approach fosters trust and encourages deeper engagement with the Credit Union's full suite of services.
Educates new and existing members about the credit union's products and services tailored to support their financial well-being and deliver meaningful benefits.
Process special member requests, including but not limited to account research, stop payments, wire transfers, ACH, check orders, and updating contact information.
Maintains an effective working knowledge, including the technical aspects of the products and services offered to members. May include additional training in areas related.
Address and resolve member concerns and complaints as needed, ensuring timely and effective solutions. Brings member questions and concerns to supervisor if attention and follow up is needed.
May perform miscellaneous duties including, but not limited to, sorting mail, verifications of deposit, ordering bakery items, making coffee, organizing and cleaning kitchen, ordering and stocking branch and kitchen supplies, making popcorn, maintaining facility and delivery logs for the branch. Maintains a presentable lobby area for members and vendors. Log all vendors accessing the building. Completes miscellaneous projects for the organization including help with stuffers, process mail payments, process transactions for members that do not involve cash, open additional accounts for members such as savings and Certificates, assist with Digital Banking questions, assist with debit card printing and questions, perform Notary and Signature Guarantee services, send out holiday cards, and additional tasks as needed.
Necessary Experience and Qualifications
Ability to read, write, and comprehend detailed and sometimes technical instructions, correspondence, and memos; and ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.
Good working knowledge of the core computer system, Word, E-mail, and Excel, specifically the software necessary to view/schedule appointments. Must be able to operate fax machine, coffee maker and popcorn machine. All these skills are normally acquired in one to three months of on-the-job experience.
Comprehensive knowledge of Credit Union products and services in order to provide information to members as normally acquired in three to six months of related experience with the Credit Union. May be trained to open additional deposit products, renew CD's and issue debit cards.
Communication/listening skills necessary to deal effectively and courteously with a diverse group of members, vendors, and employees in high-stress situations.
Ability to exercise independent judgment when addressing member problems.
Analytical ability to understand instructions, straight-forward comparisons of numbers, and the ability to collect information from computer screens and other available sources to assist members. Must be able to analyze, research, and resolve member problems and determine the appropriate course of action in unique situations.
Work Environment and Physical Requirements
Office environment with moderate level of noise
Frequent use of telephone, copier, computer, fax machine and other office machines
Prolonged sitting or standing
Frequent mental and visual concentration
Minimal lifting up to 25 pounds
The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.
Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.
Front Reception
Front desk coordinator job in Elkhart Lake, WI
We are seeking a friendly and professional Front Receptionist to be the welcoming face and voice of our company. The successful candidate will have a positive attitude, excellent communication skills, and a passion for providing exceptional customer service. In this role, you will be responsible for ensuring the front desk operates smoothly and efficiently, contributing to a positive experience for visitors and staff alike.
**Responsibilities:**
- Greet and welcome visitors with a warm and professional demeanor.
- Answer and direct incoming phone calls promptly and courteously.
- Maintain a clean, organized, and welcoming reception area.
- Assist with scheduling appointments.
- Process payments.
- Maintain confidentiality and security of sensitive information.
**Qualifications:**
- High school diploma or equivalent.
- Proven experience as a receptionist, front office representative, or similar role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Customer service-oriented with a cheerful and positive attitude.
- Ability to handle pressure and stressful situations professionally.
- Willingness to learn and adapt to new systems and processes.
Join our team and play a crucial role in creating a welcoming and efficient environment for our visitors and team members. If you are organized, personable, and eager to contribute to our success, we invite you to apply for this exciting opportunity.
Living Unit Coordinator
Front desk coordinator job in New London, WI
Job Details New London, WI Full Time Nonprofit - Social ServicesDescription
Job Purpose:
Provides care and therapeutic treatment of Rawhide Youth by leading and carrying out day-to-day residential operations and processes; acting as lead staff in directing staff schedules, assignments, and operations in coordination with Living Unit Supervisor; promoting professional development of staff teams to create and sustain a therapeutic culture that recognizes and values progress toward treatment goals and strategies.
Essential Job Functions:
Provides care and therapeutic treatment of Rawhide youth within the residential programs
Collaborates with all teams involved in individual treatment plans and fosters professional development of colleagues
Leads and assists with day-to-day residential operations and processes including medication administration
Completes and ensures accurate documentation to remain in compliance with licensing requirements
Applies research and best practices to treatment plans, delivery of care, and program development within the living units
Providing supervisory support while Living Unit Supervisor is unavailable.
Participates in ON-Call Supervisor Rotation when assigned.
In the absence of the Living Unit Supervisor acts as the house Lead for routine decisions and consults with LUS, and administrative staff on decisions that need to be elevated.
Qualifications
Job Qualifications:
Be at least 21 years old
Bachelor's degree preferred
1-3 years relevant experience
Valid driver's license with insurable driving record
Exercises critical thinking, judgment and discernment
Ability to identify and respond to crisis situations
Ability to lift 50 pounds and stand for long periods of time
Physically able to meet the demands of the position, including providing therapeutic physical restraints
Benefit Overview:
Competitive Pay
Medical, Dental & Vision Insurance
Competitive 401k plan
10 paid Holidays
PTO, VTO, Wellness Day, & Floating Holiday
5 Weeks Paid Sabbatical Leave
Onsite Café (New London)
Tuition Reimbursement
Nature Trails/Waterfront on 700+ acres (New London)
Onsite Fitness Center and Gymnasium (New London)
Employee Assistance Program (EAP)
Jury Duty Leave
Bereavement Leave
Paid Benefits for Birth or Adoption
Patient Care Coordinator
Front desk coordinator job in Fond du Lac, WI
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.
Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
Answers and responds to telephone inquiries in a professional and timely manner
Schedules appointments
Gathers patients and insurance information
Verifies and enters patient demographics into EMR ensuring all fields are complete
Verifies vision and medical insurance information and enters EMR
Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
Prepare insurance claims and run reports to ensure all charges are billed and filed
Print and prepare forms for patients visit
Collects and documents all charges, co-pays, and payments into EMR
Allocates balances to insurance as needed
Always maintains a clean workspace
Practices economy in the use of _me, equipment, and supplies
Performs other duties as needed and as assigned by manager
Medical Staff RN Quality Coordinator
Front desk coordinator job in Neenah, WI
Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.
At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.
Benefits, with a whole-person approach to wellness -
* Lifestyle Engagement
* e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
* Access & Affordability
* e.g. minimal or zero copays, team member cost sharing premiums, daycare
About ThedaCare!
Summary :
The Medical Staff RN Quality Coordinator plans, prioritzes, implements, and coordinates projects related to provider quality, compliance and regulatory requirements. Facilitates the coordination of provider data analysis and improvement activities including Ongoing Professional Practice Evaluation (OPPE), Focused Professinal Practice Evalation (FPPE), and Peer Review cases. Interprets, evaluates, and reports data to improve quality and patient care outcomes using problem solving tooks to identify potential areas of improvement.
Monitors all aspects of the process to ensure compliance with regulatory and Joint Commission standards and Medical Staff Bylaws.
Job Description:
Key Accountabilities
* Collaborates with the Medical Staff department to develop and distribute quality data for the Focused Professional Practice Evaluation (FPPE) process and the Ongoing Professional Practice Evaluation (OPPE) according to regulatory requirements, accreditation standards, state and federal laws, and Medical Staff bylaws.
* Researches and recommends FPPE criteria and ensures that all new applicants undergo FPPE within established timeframes, following up with proctors and/or reviewers as necessary.
* Coordinates the provider's Ongoing Professional Practice Evaluation (OPPE) process including performing and preparing reports on initial clinical assessments for medical staff leaders.
* Collaborates with medical staff leaders in reviewing OPPE and identifying provider performance events within their departments and facilitating next steps to evaluate and drive improvement in individual provider performance.
* Analyzes, monitors, and reports on compliance and outcomes of provider quality indicators
* Assists with preparation of quarterly peer review reports that are reported up to appropriate System committees.
* Coordinates focus studies and researches medical literature when necessary to evaluate quality of care.
* Coordinates and attends Medical Staff Peer Review meetings and serves as a liaison between various committees to facilitate communication and referral of cases for further physician review.
* Oversees physician peer review data is entered in the appropriate database in a timely and accurate manner.
* Completes case reviews and analyses for contributing factors to the variance in care and/or complications including all Serious Safety Events, deaths and complications
* Assists with the development and coordination of projects that will enhance the Performance Improvement, Peer Review, and Patient Safety Program.
* Maintain continuous knowledge of Joint Commission and other regulatory standards/regulations, Medical Staff Bylaws and organizational policies and procedures pertaining to provider performance and peer review process Participate in Joint Commission survey activities as a PI and Peer Review expert to support ongoing
* Promote individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Qualifications
* Bachelor of Science Degree in Nursing required, Master of Science in Nursing or other healthcare related master's degree preferred.
* Licensed RN in WI or ability to become licensed in WI
* Minimum five (5) years of acute care, hospital-based clinical experience in area of intended practice
* Certified Professional Medical Services Management (CPMSM) certification by the National Association of Medical Staff Services (NAMSS) is strongly preferred
* Excellent organizational, verbal and written communication skills required.
* Excellent interpersonal, customer service, and communication skills (oral and written).
* Must be proficient in MS Office Suite (Word, Excel, Access, Outlook) and Internet/Web.
Physical Demands
* Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
* Category 2: Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties
Work Environment
* Normally works in climate controlled office environment
* Frequent sitting with movement throughout office space
* Use of computers throughout the work day
* Frequent use of keyboard with repetitive motion of hands, wrists, and fingers
.
Scheduled Weekly Hours:
40
Scheduled FTE:
1
Location:
CIN 3 Neenah Center - Appleton,Wisconsin
Overtime Exempt:
Yes
2nd Shift Front Desk Agent
Front desk coordinator job in Neenah, WI
The Best Western Premier Bridgewood Resort Hotel in Neenah, WI is currently seeking a qualified individual to fulfil the position of 2nd Shift Front Desk Agent.
As a Front Desk Agent at Bridgewood Resort Hotel, you'll be the first point of contact for guests, ensuring they feel welcomed and valued. From handling check-ins and check-outs to answering inquiries and resolving concerns, your goal will be to provide a memorable and comfortable experience that reflects our commitment to quality service and hospitality.
Schedule:
2nd Shift: 3 PM-11 PM.
Flexibility for weekends and Holidays is required.
Part-time or Full-Time Availability: Hours can be determined by you - ranging between 20-40 hrs/week.
About Us:
The Best Western Premier Bridgewood Resort Hotel & Conference Center is a locally owned hospitality leader in the Fox Cities, recognized for its excellent service, quality dining, and commitment to community. We foster a growth-oriented work culture, encouraging both personal and professional development. Join our team and help us create lasting memories for our guests.
Team Member Swim Days: Enjoy the hotel's pools and hot tubs with your family and friends during designated times.
Daily Use of Hotel Fitness Center: Complimentary access to the hotel's newly updated Fitness Center.
Discounted Hotel Stays: Special rates at Best Western hotels worldwide, including a Friends & Family Rate at many locations.
Discounted Meals at Batley's Grill & Bar: Enjoy discounted food items with up to 3 guests.
Holiday Pay: Time and a half pay on New Year's Eve, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
Aflac Supplemental Insurance: Available for both full-time and part-time team members.
Paid Time Off: Earned after 1 year of employment for those averaging at least 20 hours a week.
401K Retirement Account: Company match of up to 3% for full-time team members.
Health Insurance Plans: Medical, dental, and vision plans offered for full-time team members
Position Purpose:
The purpose of this position is to provide outstanding and personalized guest service as a single point of contact for information and assistance, both on property and via the telephone. To serve as a front-line guest contact for questions, concerns, and overall guest comfort and satisfaction.
Job Duties: This list of duties is not all-inclusive but rather a general guideline. Other duties may be assigned.
Greet all guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries.
Carry-out front desk responsibilities and clerical duties. This includes checking guests in and out, balancing reports, cash and credit cards, taking and processing reservations, operating the PMS and switchboard.
Provide a concierge level of guest assistance with offering information on hotel amenities, local attractions, and dining; assist with recommendations and dining reservations, event and service reservations. Full fill special requests in person or with the assistance of other staff members.
Process payments, manage reservations, and balance cash and credit reports.
Address and resolve guest concerns, striving for complete guest satisfaction.
Demonstrate professional and effective communication skills and basic math aptitude.
Ensure room status is up-to-date and notifies maintenance of room repairs immediately.
Maintain a neat and clean appearance at the front desk, lobby, and back office areas.
Follow security protocols for room keys and property.
Work collaboratively with team members to fulfill special requests and provide exceptional service.
Represent company in a friendly and professional manner.
Understand how to operate all hotel and room / suites equipment and amenities and be able to assist guest in such operation.
Perform all other related duties assigned.
Job Requirements / Qualifications:
Read, write, and speak English fluently.
Write legibly.
Neat, well - groomed appearance.
Must have flexible schedule to include weekends
Professional appearance and a friendly, service-oriented demeanor.
Hospitality or customer service experience preferred.
Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office.
Ability to multitask effectively in a fast-paced environment.
Physical Requirements:
Prolonged standing: Most of the workday will be spent standing at the front desk.
Light lifting: Occasionally lifting and carrying items like keys, paperwork, or small luggage.
Hand dexterity: Frequent use of hands to operate computers, handle cash, and write information.
Mobility: Ability to move around the front desk area to assist guests.
Visual acuity: Clear vision for reading information on computer screens and guest documents.
If you are detail-oriented, hard-working, reliable, and can work effectively in fast-past environment, we'd love to hear from you!
Auto-ApplyVehicle Registration Clerk
Front desk coordinator job in North Fond du Lac, WI
Full-time Description
The Vehicle Registration Clerk aids the Company in better servicing the customer. The person in this position meets and greets customers and registers vehicles for sale. The Vehicle Registration Clerk exhibits superior customer service at all times.
***$1,500 sign on bonus after completing 90 days***
ESSENTIAL FUNCTIONS:
RESPONSIBLE FOR:
Provide efficient and courteous service to all customers at all times.
Always exhibit ‘hands on' and direct approach with customers.
Responsible for maintaining proper working handhelds at front gate.
Accurate updating of the Master Dealer list weekly.
Greets all customers with a courteous and friendly smile.
Recording the proper dealer code on windshields.
Coordinating all marketing materials for display in vehicles.
Ensure that all vehicles scheduled for sale are registered and that the proper stickers are in place.
Ensure all window markings are correct (year, lot #, mileage, dealer code, etc.).
Review paperwork and exit vehicles in the system when customers are departing from the sale.
Ensure all hoods and trunks are properly latched when vehicles are exiting.
Keep guard shack clean and orderly at all times.
Work well independently as well as a team player.
Timely communication of issues that may be deemed as detrimental to the success of operations to Management.
Performs other duties as necessary.
Requirements
Education: High School Diploma or equivalent
Experience: Previous data entry skills preferred
Skills: Should be highly organized, self motivated and self disciplined. Highly customer service orientated. Computer proficient. Must be able to read, write and speak English fluently.
Requirements:
Must be at least 18 years of age
Must possess a valid driver's license
Environment: The environment of the Vehicle Registration Clerk involves working at the Auction representing the company upholding the highest standards of customer service. Those working in this position are subject to temperature changes, all types of weather conditions, elevated noise levels and at times fumes and odors associated with vehicle exhaust.
The above functions are not intended to be exhaustive and all inclusive. The Company reserves the right to revise this job description as needed to comply with actual job requirements. Other responsibilities may be added as necessary at the sole discretion of management.
PM Front Desk Agent (3-11PM)
Front desk coordinator job in Green Bay, WI
Full-time Description Job Function WeightJob functions describe the substance and most important responsibilities of the job. Totals 90%
1. Administration
· Register and assign rooms to guests.
· Issue room key and escort instructions to Guest Service Agent or directly to guest.
· Sort, and track incoming mail and messages.
· Transmit and receive messages using all communication avenues.
· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
· Keep record of room availability and rate.
· Compute bill, collect payment, and make change for guests.
· Make, confirm, and cancel reservations via all communication avenues.
· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
· Make reservation, transportation, or entertainment reservations for guest.
· Deposit guest valuables in hotel safe deposit box.
· Ability to accurately use various office software.
· Have a full working knowledge and expertise of each shift including night audit.
50%
2. Support
· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
· Ability to accurately report information.
· Ability to assist with various office tasks as needed.
· Ability to scrupulously follow all StepStone and hotel policies and procedures.
· Attend required meetings.
40%
Professionalism and Style Expectations
Weight
These are expected of every associate within StepStone Hospitality, Inc.
Totals 10%.
3. Personal Effectiveness
· Projects and assignments are completed thoroughly, professionally, and with care.
· Adjusts to high-pressure conditions and is open to change.
· Assumes responsibility for personal growth and development.
· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
4. Communication
· Understands and communicates the StepStone Mission and core values
· Expresses ideas and conveys information clearly, effectively, and professionally.
· Actively listens to others.
· Conveys company information, decision, or problems to appropriate parties on a timely basis.
· Works to resolve disagreements and is respectful of peers and co-workers.
Requirements
5. These are required of every associate.
· Minimum lifting of 20 pounds.
· Pushing, bending, stooping, upward reaching, manual dexterity.
· Hearing, writing, typing.
· Minimum pulling of 20 pounds.
· Other duties may be assigned.
Additional responsibilities specific to you are:
· Must have a comprehensive knowledge of all hotel departments and functions.
· Must have good mathematical and computer skills.
· High school education required. Relevant training and experience and additional education preferred.
· CPR and first aid training preferred.
· Additional language ability preferred.
EOE/M/F/V/D/
Dental Receptionist
Front desk coordinator job in Green Bay, WI
The Dental Receptionist performs a variety of secretarial and administrative duties and provides a positive customer service experience. The Dental Receptionist works with the team to help provide patients with the highest standards of dental care.
Essential Functions of the Job: [Other duties may be assigned.]
* Greet all patients and visitors who enter the clinic.
* Display professionalism and use a pleasant voice and friendly manner in the office environment.
* Complete all phases of patient intake, starting patient electronic records, documenting chief complaints, screening financial eligibility, and collecting fees according to the sliding fee scale.
* Accurately input patient data into patient record and update as necessary.
* Update and complete necessary financial information to determine eligibility for the clinic, asking patients for insurance card or proof of income, then verifying with financial screening information.
* Assist patients as necessary to complete forms.
* Schedule patient appointments efficiently to maximize availability and keep schedule running smoothly.
* Accurately complete checkout process. Collect and post payments, making any necessary adjustments in the ledger.
* Answer and direct clinic telephone calls. Respond to messages.
* Document patient concerns, complaints, or requests, and inform the director of any requiring additional attention.
* Help to arrange special services for patient visits, including interpreter services and transportation.
* Work with assistants to address schedule changes.
* Make calls to confirm appointments. Send patients emails and text messages about their appointments as needed.
* Maintain strict adherence to HIPAA.
* Assure that all confidential information is secure, locking computer equipment and logging off telephones at the end of the day and any other time the reception area is vacant.
* Verify daily payment collection at the end of the day, identifying the source of any discrepancies. Inform the director of any need for change.
* Collect all cash, checks and credit card receipts and verify weekly deposit report. Deliver all materials to the director. Inform the director of any discrepancies.
* Assume general clerical duties.
* Restock forms and office supplies as needed throughout the clinic. Inform the director of the need for additional forms and office supplies.
* Post signs on clinic entrance, when needed, regarding clinic closing or changed hours.
* Assist with office equipment maintenance, notifying director of any necessary maintenance.
* Provide patients with information on clinic policies and services. Redirect patients to other resources and agencies as needed.
* Collaborate with staff from other departments as needed.
* Assist and work with students and NWTC staff.
* Maintain cleanliness of the clinic reception area.
Qualifications and Education Requirements
* Education - High school diploma
* Experience - Previous employment in an administrative position performing customer service. Previous experience in a clinic setting is preferred, but not required.
* Expertise - Understanding of professional customer service. Training in record maintenance and infection prevention is preferred. Skilled in basic computer operation and programs, and the ability to learn new software.
* Language - Comprehend and use basic language, written and spoken, to professionally communicate information and ideas. Fluency in Spanish is strongly desired.
Preferred Skills
* Ability to display professionalism in a healthcare setting.
* Ability to work well with a diverse population with varied lifestyles.
* Ability to communicate effectively in English and Spanish with patients, clinic staff, students, volunteers, and director. Ability to communicate business messages effectively.
* Ability to navigate a variety of computer programs and learn new software quickly.
Required Credentials, Certification, Licensure
None
Front Desk Attendant (Oshkosh YMCA Tennis & Pickleball Center)
Front desk coordinator job in Oshkosh, WI
Job Details Oshkosh, WI Part TimeDescription
This position is for our front desk at the Oshkosh Y Tennis/Pickleball Center. Will be responsible for greeting customers, answering phone, making reservations, taking payments and answering program/membership questions. Some other miscellaneous tasks as well.
Qualifications
Must enjoy working with all ages, be friendly and enjoy the recreation field. 10-15 hours week. Will need to be CPR pro certified (we provide that training). Must be 18 years or older.