Medical Front Office
Front desk coordinator job in Harrah, OK
Job DescriptionDescription:
Primary Job Duties: PRN rotating weekends.
Greet, register, instruct, discharge, and provide general assistance to patients.
Obtain demographic and financial information and enter into computer system/electronic medical record.
Verify insurance eligibility and relevant information on payment policies and billing/collection processes. Verify and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility when applicable.
Maintain and balance cash drawer.
Maintain electronic medical record, scan and title documents appropriately.
Confirm electronic medical record chart is complete, patient understands physician instructions and financial responsibility is settled before prior to patient leaving the center.
Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request.
Answer the telephone, take messages and forward them to the appropriate staff/provider.
Help maintain patient flow within the center.
Maintain a clean, orderly waiting room including reading material.
Assist with the release of medical records.
Demonstrate ongoing competency and proficiency in job requirements.
Attending staff meetings.
Assist with the orientation of new employees.
Perform clerical tasks as required.
Maintain strictest confidentiality.
Other duties as assigned.
Requirements:
Education:
High school diploma or equivalent.
Graduate of an accredited medical receptionist program preferred.
Experience:
Customer Service/Training preferred.
Knowledge:
Computer systems and applications including Word, Excel and email.
Knowledge of medical terminology and basic office procedures.
Ability to type 30 words per minute with 95% accuracy.
Skills:
Ability to work independently and with the public in a high-pressure environment.
Detail oriented with excellent interpersonal communication skills.
Ability to multi-task and prioritize workload.
Front Desk Receptionist - Edmond, OK
Front desk coordinator job in Edmond, OK
Front Desk Receptionist - Full Time
A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.
Position Summary
The Joint Chiropractic is seeking a dedicated and motivated Front Desk Receptionist to join our growing team. This role focuses on delivering exceptional patient service in a fast-paced walk-in clinic environment, handling check ins and payments, and supporting the clinic team to ensure a smooth, welcoming, and efficient patient experience.
Key Responsibilities
Greet and engage patients, delivering a friendly and professional first impression.
Present and explain membership options, promotions, and service benefits to encourage conversions and renewals.
Process membership sales, upgrades, and payments accurately.
Track and report sales activity, patient visits, and conversion metrics.
Support clinic efficiency by managing patient flow and assisting the chiropractic team as needed.
Qualifications
Prior experience in sales, customer service, or a client-facing role preferred.
Strong communication and persuasion skills with a customer-first mindset.
Ability to work in a fast-paced, walk-in clinic environment.
Basic computer and payment processing skills.
Reliable, professional, and goal-oriented team player.
Schedule
This role requires availability Wednesdays, Thursdays, Fridays from 9:30am to 7:00pm and Saturdays from 9:30am to 5:00pm with Occasional Travel.
Compensation and Benefits
Base Pay: $13.00 per hour
Bonus potential
Health Insurance
401(k) Retirement
Paid Time Off
Paid Holidays
Employee Discount
4-day workweek: Wednesdays, Thursdays, Fridays from 9:30am to 7:00pm and Saturdays from 9:30am to 5:00pm
Why Join Us
When you join The Joint, you're not just starting a new job, you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.
Business Structure
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.
Ready to Join the Movement?
Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.
Auto-ApplyDental Front Office
Front desk coordinator job in Oklahoma City, OK
Job DescriptionDental Front Desk / Patient Care Coordinator
Private Dental Practice | Oklahoma City
We are a modern, patient-focused private dental practice seeking a friendly, dependable, and highly organized Front Desk / Patient Care Coordinator to be the face of our office.
This role is ideal for someone who enjoys building relationships, staying organized, and helping patients feel comfortable from the moment they walk through the door.
Responsibilities
Greet patients warmly and create a positive first impression
Answer phones, schedule appointments, and manage the daily schedule
Verify dental insurance, explain benefits, and collect payments
Present treatment plans and assist with financial arrangements
Maintain accurate patient records and HIPAA compliance
Communicate effectively with the clinical team to ensure smooth patient flow
Handle check-in/check-out, confirmations, and follow-up communications
Qualifications
2+ years of dental front office experience preferred
Knowledge of dental insurance, billing, and scheduling systems
Strong communication and customer service skills
Professional, positive, and team-oriented attitude
Highly organized with attention to detail
Ability to multitask in a fast-paced environment
What We Offer
Supportive, team-centered work environment
Competitive pay based on experience
Consistent schedule (no weekends)
Opportunity for long-term growth in a private practice
Modern office with a strong focus on patient experience
Schedule
Monday - Thursday
Daytime hours
How to Apply
Please submit your resume and a brief introduction highlighting your dental experience.
Skills:
General Practice
Cross-trained (Front/Back Office)
Dentrix Ascend
Compensation:
$16-$25/hour
Front Desk Coordinator
Front desk coordinator job in Oklahoma City, OK
Are you a multitasker with a knack for organization and a welcoming personality? Do you thrive in a fast-paced environment, love supporting others, and enjoy keeping things running smoothly? If so, this Front Desk Coordinator role could be a great fit for you!
As the first point of contact for associates, visitors, and clients, you'll set the tone for the office while keeping daily operations moving seamlessly. From greeting guests and fielding calls to organizing events and maintaining office supplies, this role requires a balance of professionalism, energy, and reliability.
Pay: $19-$21/hr
Hours: 8a-5p
What You'll Do:
Greet and assist clients, associates, and vendors in a professional and friendly manner.
Manage a busy front desk, handling calls, emails, and walk-ins.
Coordinate company-wide meetings and luncheons, ensuring details run smoothly.
Prioritize incoming communication and direct appropriately.
Maintain the appearance and functionality of the front office and breakroom.
Manage office supplies and coordinate stocking across locations.
Uphold security procedures and ensure visitors are properly directed or escorted.
Provide back-up support for various administrative roles when needed.
Medical Front Office
Front desk coordinator job in Edmond, OK
NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.
At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.
What we are looking for
NextCare Urgent Care is looking for an energetic and enthusiastic Medical Front Office Receptionist that likes the challenge of a fast pace setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority.
Responsibilities
Medical Front Office Receptionist is the first point of contact for patients in the clinic and is responsible for keeping patients and families informed of wait times, monitors the flow of patients, processes patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts in addition to:
* Obtain personal and insurance data from the patient and inputs information into EMR system.
* Monitors the flow of patients, including placing patients into rooms as needed.
* Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
* Prepares daily deposit, reconciliation, and daily statistical information.
* Ensures an adequate stock of front office supplies and proper functioning of equipment.
* Answers telephone utilizing quality customer service skills.
* Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
* Manages patient appointments scheduled via the NextCare website
* Notifies back office immediately of any urgent medical concerns a patient may be experiencing
* Educates patients on services offered by NextCare for their current or next visit
* Promptly notifies the Clinic Manager of any patient or employee safety concerns.
How you will make an impact
The Medical Front Office Receptionist supports the organization with exceptional customer service and treats all of our patients with respect and dignity. They ensure the clinic and front reception area is running smoothly and patient flow and satisfaction are at optimum.
Essential Education, Experience and Skills:
Education: Minimum of high school diploma or equivalent, have a Medical Administrative Assistant Certificate or equivalent is highly desired
Benefits:
NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.
Medical Receptionist - Full Time
Front desk coordinator job in Edmond, OK
Full-time Description
The patient service specialist is responsible for all front office activities, including the reception area, mail, insurance verification, and patient data integrity. Employee acts as patient concierge for the reception/lobby area by providing excellent customer service. The employee will greet all customers, obtain registration data, collect co-pays, when required, and ensure patient confidentiality at all times. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Duties and Responsibilities:
Greets patients in a polite, prompt, and helpful manner. Proactively keeps patients informed on delays and expected time to be seen by the provider. Consistently provides superior internal and external customer service. Ensures patient flow runs smoothly and efficiently.
Obtains registration data, insurance information, and photo ID at each encounter.
Promptly and accurately enters patient data into the computer system.
Verifies patient's insurance. Accurately enter/update patient information and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.
Follows all HIPAA guidelines and rules and explains practices to patients. Maintain proper personnel conduct and confidentiality of patent, staff, and physician information.
Balances daily charges. Ensures that any money received is safeguarded. Must have exceptional multi-tasking abilities
Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity.
Assists other staff when needed in a positive, team-centered manner.
Assist in scheduling and following up on provider referrals.
Ensures lobby remains clean and stocked with necessary items.
Seeks out methods and practices to minimize financial risk.
Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.
The Clinic staff may also include ancillary personnel who are supervised by the professional staff.
Other duties as assigned. This is a safety-sensitive and confidential position.
Qualifications:
Education:
High School Diploma or equivalent required, Associates preferred.
Licenses/Certification:
Must obtain and maintain a current certification in BLS.
Experience:
1-3 years prior medical office experience is preferred.
Skills:
Understanding of medical coding and billing.
Knowledge of state and federal regulations including OSHA, HIPAA, blood-borne pathogens, and others.
Competent with common PC applications including Internet, Email, and Microsoft Office.
Ability to supervise, train, and evaluate new and current provider staff.
Working Conditions:
May be exposed to/occasionally exposed to patient elements.
Subject to varying and unpredictable situations and interruptions.
Occasionally subjected to irregular hours.
Occasional pressure due to a fast-paced environment.
The position may require lifting, carrying, or pushing equipment or patients.
Salary Description $15.38 - $19.23 per hour
Hospitality/Front Desk Coordinator
Front desk coordinator job in Edmond, OK
Do you LOVE Dogs? Do you CARE deeply and have a passion to provide a safe and loving environment for them to interact and play? Do you believe in doing everything with EXCELLENCE? If you answered yes to these questions, we would love for you to come join our team! Puppy Paws Hotel and Spa is the place for you!
Our goal is to serve our clients, the dogs and our team with EXCELLENCE! We strive to ensure that your experience here is both a positive and rewarding one. To treat our clients' dogs as family, we should always view them as deserving of respect and LOVING care.
At Puppy Paws, our goal is to improve the lives of dogs and their owners in all situations. Dogs are full of unconditional LOVE. And it's our duty to CARE enough to give some of that back with EXCELLENCE! If you are wanting to join a compassionate, positive, and knowledgeable team, look no further!
Our primary goals are:
Focus on pet health & well-being by providing fun daily activities for pets
Personal service - Knowing pups and their owners! We want to continually exceed our client's expectations by building relationships and giving every dog the utmost attention and care they deserve
Creating a fun and loving environment where pups enjoy spending time away from home.
The Guest Service Coordinator works directly under the guidance of the Campus Managers at the Edmond and NW OKC campuses to coordinate the Guest Services team. The position will oversee all aspects of the Guest Services team. Demonstrate a high level of integrity and work ethic. Work to continually have clear, consistent communication with Campus Managers and all departments: Hotel Ops, Spa, Academy and In Home Services.
Hours: 8AM-4:30PM Monday - Friday
Weekends as Needed
Evenings as Needed
Holidays Required
Requirements:
Maintain a level of EXCELLENT customer service.
Comfortable and confident with all sizes and breeds of dogs.
Have a full understanding of all the Guest Service SOP's.
Understand and operate within the Puppy Paws Service Standards.
Be teachable and actively growing your knowledge and skills through continued education.
Experience working in a team-oriented environment. Ability to collaborate effectively with colleagues to achieve sales goals and enhance customer experience.
Attention to detail and able to take instructions well and a good memory.
Able to lift up to 50lbs.
Creating and maintaining a positive culture and work environment.
Exhibit cooperation and teamwork with ALL departments.
Maintain clear, consistent communication with Campus Managers and all other departments.
Have a working knowledge of ALL department positions.
Uphold Puppy Paws Core Values.
Monitor all forms of client communication to make sure they are being done according to Puppy Paws Standards.
Give tours of the facility and help with Pick Up & Deliveries as needed.
Work off-site special events.
Rotating days at each campus.
Able to perform all the following job duties reliably.
Job Duties:
Promote Puppy Paws services (boarding, grooming, daycare, training, etc.) to prospective and current clients.
Conduct facility tours and assist with pick-up and delivery services.
Respond to inquiries and convert leads into bookings.
Monitor client communications and ensure messaging aligns with Puppy Paws standards.
Ensure all SMS clients receive a picture and a message.
Follow-up with new clients to confirm services are booked and expectations are met.
Daily check of reception notebooks. All receptionists are to keep track of booked services so they can be monitored and double checked.
HR updates for employee issues or concerns, call ins, tardiness, etc..
Ensure checklists are relevant and the team comprehends and does their assigned checklist.
Ensure SOP comprehension, communicating with team that SOPs are REQUIRED. If a member of the team sees something that needs updated or changed, please let management know.
Manages productivity of team members .
Maintains incident reports by following SOP.
Handling of client complaints. Move to management as needed.
Ensure that all Reception team employees uphold Puppy Paws Standard of customer service. EXCELLENCE!
Keep supply list updated and purchase monthly supplies according to budget .
Facilitates cleanliness of lobby, and front yard.
Verify and follow-up on client registrations and communications.
Monitor client invoicing for accuracy
Training of new employees
Handling of call ins for your team M-F
On call Weekend Rotation
Employee Appreciation
Handling of course corrections and reviews as needed.
Updating Daily notes for your department.
Weekly L10 meetings with Campus Manager.
Weekly Deposit
Qualifications:
Previous experience in customer service, sales, or a related field preferred
Passion for animals, especially dogs, with a basic understanding of dog care and behavior
Strong understanding of sales principles and techniques, including upselling, cross-selling, and a consultative selling. Ability to identify customer needs and recommend appropriate services.
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficient in using computers and basic office software (e.g., Microsoft Office, booking systems)
Availability to work flexible hours, including weekends and holidays
Gross Production Business Registration Specialist
Front desk coordinator job in Oklahoma City, OK
Job Posting Title Gross Production Business Registration Specialist Agency 695 OKLAHOMA TAX COMMISSION Supervisory Organization Gross Production Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Gross Production Business Registration Specialist- Business Tax Services
Salary-$43,000.00
Why you'll love it here!
TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!
There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:
* Generous state-paid benefit allowance to help cover insurance premiums.
* A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
* Flexible spending accounts for health care expenses and/or dependent care.
* A Retirement Savings Plan with a generous match.
* 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
* 11 paid holidays a year.
* Paid Maternity leave for eligible employees.
* Employee discounts with a variety of companies and venders.
* A Longevity Bonus for years of service.
JOB SUMMARY
The Specialist supports the Business Tax Services Division by researching, reviewing, registering, and processing, gross production registrations, business registrations and sales tax exemption applications and renewals submitted electronically, by paper applications, and written requests. Specialist will be in contact with taxpayers during the registration process.
The Specialist is also involved coordinating with other divisions of the Oklahoma Tax Commission for business compliance, issuance of permits and licenses as well as bonding reviews and requests for information and other business requests and research.
DUTIES AND RESPONSIBILITIES
The functions performed by employees in this job family will vary by level, but may include the following:
* Researches, reviews, registers, and processes, business registration and gross production applications and renewals submitted electronically and through other means.
* Reviews for bonding requirements, as well as documentation needed from other state agencies.
* Prepares business permits, cab cards, and other appropriate taxpayer notifications for business registration submissions
* Those registered, held, or denied.
* Prepares sales tax exemption permits and appropriate taxpayer notifications for exemption registration submissions.
* Prepares memos and taxpayer correspondence in a manner sufficient to convey procedures, laws and regulations.
* Assists taxpayers, legal representatives, internal and external personnel in a professional manner by email, telephone, and in person.
* Completes assigned work items in order to meet section production and accuracy standards.
* Resolves complex and non-complex business tax issues
* Uses proper resources to find solutions and responds in a timely manner.
* Reviews financial records and other business records; identifies deficiencies; provides advice on requirements for compliance with existing laws, policies and standards
* Performs special investigations as assigned.
* Other duties as assigned
COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
* Generally accepted accounting principles and practices
* Analytical principles
* Modern office methods and procedures, including computer technology related to accounting systems.
Skills in:
* Attention to detail
* Interpersonal skills
* Written & verbal communication
* Active listening
* Exceptional attention to detail
Ability to:
* Review and analyze accounting records and business practices
* Prepare reports and recommendations
* Establish and maintain effective working relationships with others
* Communicate effectively
MINIMUM QUALIFICATIONS
Education and Experience requirements at this level consist of
* A bachelor's degree in accounting, finance, business or public administration, or closely related field
* Each year of relevant experience may be substituted for each year of required education.
PREFERRED QUALIFICATIONS
Preference may be given to candidates who have completed a CPA certification or have a background in business taxes.
PHYSICAL DEMANDS
Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level.
SPECIAL REQUIREMENTS
No travel is required.
Oklahoma Tax Commission's normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency.
Telework may be required based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work BOTH on-site and telework at an off-site location, generally in the applicant's home. Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:
Agency Contact
Auto-ApplyPatient Coordinator
Front desk coordinator job in Midwest City, OK
Company: Precision Vision Job Title: Patient Coordinator Department: Ophthalmology Reports To: Clinic Supervisor A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
* Answer phones (both external and internal); assure prompt, courteous service at all times
* Practice urgency at all times with patients' time, as well as Doctor's time and schedule
* Manage patient flow in the office
* Knowledge of common fees charged for common visits and collect correct payments
* Complete daily reconciliations / close day / countdown cash drawer
* General office duties and cleaning to be assigned by manager
QUALIFICATIONS
* Ability to interact with all levels of employees in a courteous, professional manner at all times
* Desire to gain industry knowledge and training
* Demonstrates initiative in accomplishing practice goals
* Ability to grow, adapt, and accept change
* Consistently creating a positive work environment by being team-oriented and patient-focused
* Commitment to work over 40 hours to meet the needs of the business
* Reliable transportation that would allow employee to go to multiple work locations with minimal notice
EDUCATION AND/OR EXPERIENCE
* Minimum Required: High school diploma or general education degree (GED)
* Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
LICENSES AND CREDENTIALS
* Minimum Required: None
SYSTEMS AND TECHNOLOGY
* Proficient in Microsoft Excel, Word, PowerPoint, Outlook
PHYSICAL REQUIREMENTS
* This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyMedical Front Office Coordinator
Front desk coordinator job in Norman, OK
Peak Behavioral Health is seeking a
Medical Front Office Coordinator
to join our team at our Norman location! We are looking for someone that is positive, personable, and experienced.
Peak Behavioral Health is a multidisciplinary clinic in Norman, Oklahoma that includes Psychology, ABA, speech therapy, and occupational therapy. You'll be a part of a collaborative team that provides a unified approach in helping children with autism and other disabilities.
We are an Oklahoma company and pride ourselves on supporting this community. We provide personalized treatment programs and the highest care possible.
The Position:
Provide the initial warm welcome to all patients and guests
Receive incoming phone calls and faxes
Coordinate scheduling of 5 providers
Provide appointment reminders for all patients
Collect payments
Receive deliveries and distribute mail to all providers
Provide excellent customer service
Assist colleagues with administrative tasks (e.g., copying, mailing, etc.)
Ordering and stocking office supplies
Announce incoming patients to providers at check-in
Scan and upload documents
Assist in coordination of company events
Manage and pay invoices as needed
Qualifications:
2+ years of experience as a receptionist (medical receptionist experience preferred)
Excellent communication skills with other providers and families
Must have great problem-solving skills
Must be highly organized and have a great eye for details
Available full-time - 40 hours/week, Monday through Friday
Physically able to lift up to 50 lbs.
Proficient in using technology
Must be familiar with Microsoft, Google Docs, Google Sheets, Gmail
Experience with EMR systems, preferably CentralReach and Fusion/Ensora
Passionate about helping children and their families
Bachelor's degree preferred but not required
Benefits:
Hourly wage ($16-$20 per hour based on experience)
Medical/Dental/Vision/Short-Term Disability insurance
Paid Time Off
Paid Holidays
Be part of an incredible team
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law
.
Front Desk Receptionist
Front desk coordinator job in Oklahoma City, OK
The Front Counter Billing Clerk/Receptionist provides essential customer service and billing support for a busy petroleum sales and distribution office. This role manages direct client interaction and transaction processing, ensuring accuracy in sales and inventory records while maintaining a professional front desk environment.
Responsibilities
- Greet and assist customers in-person and by phone, including bank officials, vendors, truck drivers, and racing fuel customers.
- Compile, record, verify, and maintain sales for all in-house and outside account orders.
- Prepare, sort, file, and mail invoices, receipts, and correspondence as needed.
- Review and audit invoices against delivery tickets; research and resolve discrepancies.
- Answer inquiries and follow up on accounts, providing solutions to client issues and referring complex matters as needed.
- Sell petroleum products to general public, including calculating applicable sales and/or excise taxes.
- Process payments: cash, checks, and credit cards, and update accounts receivable records accordingly.
- Answer and direct calls on a multi-line phone system, maintaining a pleasant phone manner and professional demeanor.
- Monitor, bill, and balance warehouse inventory daily, weekly, and monthly; reconcile inventory and support transport billing functions.
- Maintain AR/AP records and assist with account statement preparation and distribution.
- Support the controller and operations team in other assigned duties and special projects as required.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- High school diploma required
- 1 year of office management, admin, accounting, or retail bookkeeping experience.
- Strong math and problem-solving skills; ability to perform calculations for sales and inventory.
- Proficient in Microsoft Excel and comfortable learning industry-specific back-office software (e.g., PDI).
- Outgoing personality with excellent organizational and communication abilities; pleasant phone voice.
- Ability to multitask and prioritize several time-sensitive tasks independently.
- Experience in a fast-paced, small business or unsupervised environment preferred.
- Capable of maintaining a positive attitude and professional demeanor during stressful periods.
- Ability to follow direction and report directly to the Controller, collaborating with Operations. - Previous work in retail, small office, or bookkeeping settings.
- Industry experience (petroleum, transportation, logistics) a plus.
Front Desk Receptionist - HPI Edmond
Front desk coordinator job in Oklahoma City, OK
Front Desk Representative needed for busy Pain Management & Spine clinic in Edmond * Full Time, Monday-Friday, no weekends or major holidays The Front Desk Representative is responsible for: * Greeting patients and visitors in a friendly and professional manner
* Checking them in and out
* Verifying insurance and demographics
* Collecting co-pays
* Scheduling appointments
* Answering phones and providing excellent customer service
* This role ensure smooth patient flow and timely coordination between patients, providers and clinic staff
Requirements:
* Prior medical front office or medical customer service experience preferred
* Strong communication skills and professional demeanor
* Ability to multi-task in a busy environment with high call and patient volume
* Experience with insurance verification and co-pay collection strongly preferred
* EHR experience (EPIC) preferred
* Must be reliable, punctual and able to work independently
* High School Graduate or equivalent (GED) required
What We Offer
As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes:
* Medical, dental, vision, and prescription coverage
* Life and AD&D coverage
* Availability of short- and long-term disability
* Flexible financial benefits including FSAs, HSAs, and Daycare FSA.
* 401(k) and access to retirement planning
* Employee Assistance Program (EAP)
* Paid holidays and vacation
Front Desk Receptionist
Front desk coordinator job in Oklahoma City, OK
Job Specific Information:
We are looking for a pleasant Front Desk Receptionist. Due to you being the first face our patients will see we are looking for a friendly and outgoing personality while also very detailed and disciplined. You must have the skill and ability to think through minor obstacles that may arise.
Job Relationships:
The Office Manager will supervise the person in this position. This person will also have relationships with the Physical therapist, physical therapist assistants, receptionist, physical therapy technicians as well as Patients.
Responsibilities and Duties:
Accept all copays and necessary payments
Schedule patients with upcoming appointments
Greet and welcome patients and/or visitors
Answer all incoming calls and redirect them as needed
Make any necessary outbound calls
Order supplies as needed
Scan, Fax and print documents
Qualifications:
The position requires a high school diploma with a professional administrative assistant certificate preferred. The candidate must have at least 3 years of experience with office / clerical work, computer knowledge / skills, and medical billing. The candidate must have excellent written and spoken communication skills to be able to answer phones, meet and greet patients and other professionals. The candidate must also have experience with filing systems and office equipment such as fax machine, copier, and multi-line phone system.
Working Environment/ Conditions:
The candidate will work in a general office environment and may be exposed to infections and contagious diseases and confidential patient information.
Physical Demands:
Frequent standing, walking, and sitting
Occasional crouching and reaching
Continuous manual dexterity (e.g. typing), speaking and hearing
Hours: 40 Hours
Front Desk Receptionist
Front desk coordinator job in Norman, OK
Job Description
This is one of our best positions - check it out!
Company: Sleep Inn and Suites
Job Title: Part-time Front Desk Receptionist
Pay: $13 - $15 per hour
Schedule: The Front Desk Receptionist will work part-time, primarily during evening and weekend shifts, specifically from 3 PM - 11 PM. This hospitality role also allows for flexibility during quieter periods, giving you the opportunity to manage any additional tasks or relax as needed.
WHAT SETS THIS CUSTOMER SERVICE ROLE APART:
Paid time off (PTO)
Bonus Structure
Company Parties
Flexible Schedule
YOUR DAY AS A FRONT DESK RECEPTIONIST:
In this part-time hospitality position, your day will begin with warmly welcoming guests as they arrive at our hotel, establishing a positive first impression. You will be responsible for efficiently managing the check-in and check-out processes and maintaining communication with guests through phone calls and emails. Throughout your shift, you will engage in data entry tasks and ensure that guest records are accurate within our systems. Utilizing QuickBooks for billing and invoicing will also be part of your responsibilities. Keeping the front desk area organized and well-stocked will be essential, as you will provide guests with information regarding our services and policies. When addressing guest concerns or complaints, you will do so promptly, ensuring a satisfactory resolution and a pleasant experience for all visitors.
READY TO JOIN US?
We focus on fostering an authentic and welcoming atmosphere for our guests and team members alike. Our dedication to outstanding customer service is at the heart of our operations, as we work to make every guest's stay memorable. We offer our team flexibility, excellent benefits, and a supportive workplace culture. Additionally, we provide opportunities for growth within the company, helping you to enhance your skills and advance your career. Join our dynamic team that genuinely cares about its members and guests!
Liking what you're hearing? All that you need is:
Strong customer service skills and a friendly personality
Comfortable with data entry and basic computer tasks
Familiarity with office software
Good organizational skills and attention to detail
Ability to lift up to 25 pounds
Ability to maintain a clean and organized front desk area
Knowledge of QuickBooks is a plus. Experience in a front desk or receptionist role is also helpful. Bilingual candidates are welcome to apply! Join our amazing hospitality team today! Our application process is mobile-friendly and quick. We look forward to hearing from you.
Must have the ability to pass a background check.
Scheduling Specialist
Front desk coordinator job in Oklahoma City, OK
Are you a highly organized individual who thrives on multi-tasking in a fast-paced environment? As a Scheduling Specialist, you will coordinate shipping, installation, and regulatory notifications for AGS's innovative Slots and Tables products. You'll excel in a dynamic setting, leveraging strong multi-tasking skills to manage evolving priorities effectively. With exceptional customer service, communication and organizational skills, you'll drive success and make a meaningful impact in this role.
Responsibilities
* Monitor and manage business operations to meet customer expectations, company goals, and compliance standards.
* Arrange product transportation based on customer, service, and jurisdictional requirements.
* Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications.
* Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades.
* Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders.
* Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues.
* Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements.
* Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion.
* Maintain positive interdepartmental relationships to enhance customer service effectiveness.
* Update job knowledge through educational opportunities and perform other assigned duties.
Skills and Requirements
* High School or GED required
* Associate's degree or equivalent work experience
* 2 to 3 years of experience preferred
* Familiarity in a multi-module ERP system such as SAP, Oracle, or MS Dynamics
* Basic understanding of coordinating operational activities or willingness to learn
* Excellent communication skills; interacts effectively and works productively with a wide range of people
* Exceptional customer service skills to address customer needs and build positive relationships
* Strong organizational skills to manage multiple tasks and priorities in a dynamic, fast-paced environment
* Proven ability to multi-task and adapt to changing demands while maintaining accuracy and efficiency.
* Experience with Microsoft Office Suite Programs
Note: All offers are contingent upon successful completion of a background check.
* Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
Auto-ApplyMedical Secretary - Pro Time Clinic
Front desk coordinator job in Oklahoma City, OK
Join Our Team at Oklahoma Heart Hospital (OHH) ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients' journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we're shaping the future of heart care in Oklahoma by serving the state and leading the nation.
Why You'll Love Working Here:
* Comprehensive Benefits:
* Medical, Dental, and Vision coverage
* 401(k) plan with employer match
* Long-term and short-term disability
* Employee Assistance Programs (EAP)
* Paid Time Off (PTO)
* Extended Medical Benefits (EMB)
* Opportunities for continuing education and professional growth
Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day!
We can't wait for you to join our heart-centered team!
Responsibilities
Perform administrative duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties include scheduling office appointments, procedures, billing patients, and compiling and recording medical charts, reports, and correspondence.
Primary Duties:
* Answer and route phone calls; greet and direct visitors
* Schedule office visits, procedures, and diagnostics using Cerner across multiple locations
* Maintain and update medical records, charts, and correspondence
* Complete insurance forms and patient intake documents
* Operate office equipment and use software to create reports, letters, and records
* Order and manage office supplies
* Assist physicians with correspondence, reports, and meeting prep
* Handle messages, lab results, and file transmissions via mail, email, or fax
* Schedule and confirm diagnostic tests, surgeries, and consultations
* Coordinate with pharmaceutical reps for lunches and meetings
* Manage physician's calendar and travel for rural clinics
Qualifications
Education: High school diploma or equivalent required.
Experience: One (1) plus year of medical office experience preferred.
As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.
Auto-ApplyPre-Access Central Scheduler Bilingual PRN
Front desk coordinator job in Oklahoma City, OK
Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Complete any administrative work that goes along with scheduling the appointment. Transcribe any external orders from Physican. Handle high call volumes for multiple locations and departments.
**This is a PRN position "As needed" 8hr shifts Monday - Friday**
**"Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings."**
**Essential Functions**
+ Utilize multiple systems to perform all scheduling functions as needed.
+ Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
+ Providing patients with preparation and location information.
+ Correctly collecting and inputting patient data into the system.
+ Validating patient insurance and explaining benefits as needed.
+ Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
+ Acting as a mentor for new hires as needed.
+ Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
+ Performs other duties as assigned.
**Skills**
+ Customer Service Etiquette
+ Basic Medical Insurance Knowledge
+ Intermediate Computer Operating Knowledge
+ Multi-Channel Phone Experience
+ 30+ WPM Typing Speed
+ Active Listening
+ Reading Comprehension
+ Critical Thinking
+ Active Learning
+ Complex Problem Solving
+ Fluent in multiple languages
**Physical Requirements:**
**Qualifications**
+ Required: High school diploma or equivalent OR (4) years of revenue cycle experience.
+ Required: Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.
+ Must pass the ALTA Language Services Qualified Bilingual Staff Assessment (QBS)
We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington.
**Physical Requirements**
+ Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
+ For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
**Location:**
Peaks Regional Office
**Work City:**
Broomfield
**Work State:**
Colorado
**Scheduled Weekly Hours:**
0
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.81 - $24.99
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Front Desk Receptionist - Moore, OK
Front desk coordinator job in Moore, OK
Front Desk Receptionist - Full Time
A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.
Position Summary
The Joint Chiropractic is seeking a dedicated and motivated Front Desk Receptionist to join our growing team. This role focuses on delivering exceptional patient service in a fast-paced walk-in clinic environment, handling check ins and payments, and supporting the clinic team to ensure a smooth, welcoming, and efficient patient experience.
Key Responsibilities
Greet and engage patients, delivering a friendly and professional first impression.
Present and explain membership options, promotions, and service benefits to encourage conversions and renewals.
Process membership sales, upgrades, and payments accurately.
Track and report sales activity, patient visits, and conversion metrics.
Support clinic efficiency by managing patient flow and assisting the chiropractic team as needed.
Qualifications
Prior experience in sales, customer service, or a client-facing role preferred.
Strong communication and persuasion skills with a customer-first mindset.
Ability to work in a fast-paced, walk-in clinic environment.
Basic computer and payment processing skills.
Reliable, professional, and goal-oriented team player.
Schedule
This role requires availability Wednesdays, Thursdays, Fridays from 9:30am to 7:00pm and Saturdays from 9:30am to 5:00pm, with Occasional Travel.
Compensation
Pay: $13.00 per hour
Performance/Sales Bonus potential
Paid Time Off
Paid Holidays
Health Insurance
401(k) Retirement
Set 4 day workweek: Wednesdays through Fridays from 9:30am to 7:00pm and Saturdays from 9:30am to 5:00pm
Why Join Us
When you join The Joint, you're not just starting a new job, you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.
Business Structure
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.
Ready to Join the Movement?
Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.
Auto-ApplyMedical Front Office
Front desk coordinator job in Oklahoma City, OK
NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.
At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.
What we are looking for
NextCare Urgent Care is looking for an energetic and enthusiastic Medical Front Office Receptionist that likes the challenge of a fast pace setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority.
Responsibilities
Medical Front Office Receptionist is the first point of contact for patients in the clinic and is responsible for keeping patients and families informed of wait times, monitors the flow of patients, processes patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts in addition to:
* Obtain personal and insurance data from the patient and inputs information into EMR system.
* Monitors the flow of patients, including placing patients into rooms as needed.
* Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
* Prepares daily deposit, reconciliation, and daily statistical information.
* Ensures an adequate stock of front office supplies and proper functioning of equipment.
* Answers telephone utilizing quality customer service skills.
* Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
* Manages patient appointments scheduled via the NextCare website
* Notifies back office immediately of any urgent medical concerns a patient may be experiencing
* Educates patients on services offered by NextCare for their current or next visit
* Promptly notifies the Clinic Manager of any patient or employee safety concerns.
How you will make an impact
The Medical Front Office Receptionist supports the organization with exceptional customer service and treats all of our patients with respect and dignity. They ensure the clinic and front reception area is running smoothly and patient flow and satisfaction are at optimum.
Essential Education, Experience and Skills:
Education: Minimum of high school diploma or equivalent, have a Medical Administrative Assistant Certificate or equivalent is highly desired
Benefits:
NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.
Hospitality/Front Desk Coordinator
Front desk coordinator job in Edmond, OK
Job DescriptionSalary: DOE
Do you LOVE Dogs? Do you CARE deeply and have a passion to provide a safe and loving environment for them to interact and play? Do you believe in doing everything with EXCELLENCE? If you answered yes to these questions, we would love for you to come join our team! Puppy Paws Hotel and Spa is the place for you!
Our goal is to serve our clients, the dogs and our team with EXCELLENCE! We strive to ensure that your experience here is both a positive and rewarding one. To treat our clients dogs as family, we should always view them as deserving of respect and LOVING care.
At Puppy Paws, our goal is to improve the lives of dogs and their owners in all situations. Dogs are full of unconditional LOVE. And its our duty to CARE enough to give some of that back with EXCELLENCE! If you are wanting to join a compassionate, positive, and knowledgeable team, look no further!
Our primary goals are:
Focus on pet health & well-being by providing fun daily activities for pets
Personal service Knowing pups and their owners! We want to continually exceed our clients expectations by building relationships and giving every dog the utmost attention and care they deserve
Creating a fun and loving environment where pups enjoy spending time away from home.
The Guest Service Coordinator works directly under the guidance of the Campus Managers at the Edmond and NW OKC campuses to coordinate the Guest Services team. The position will oversee all aspects of the Guest Services team. Demonstrate a high level of integrity and work ethic. Work to continually have clear, consistent communication with Campus Managers and all departments: Hotel Ops, Spa, Academy and In Home Services.
Hours: 8AM-4:30PM Monday - Friday
Weekends as Needed
Evenings as Needed
Holidays Required
Requirements:
Maintain a level of EXCELLENT customer service.
Comfortable and confident with all sizes and breeds of dogs.
Have a full understanding of all the Guest Service SOPs.
Understand and operate within the Puppy Paws Service Standards.
Be teachable and actively growing your knowledge and skills through continued education.
Experience working in a team-oriented environment. Ability to collaborate effectively with colleagues to achieve sales goals and enhance customer experience.
Attention to detail and able to take instructions well and a good memory.
Able to lift up to 50lbs.
Creating and maintaining a positive culture and work environment.
Exhibit cooperation and teamwork with ALL departments.
Maintain clear, consistent communication with Campus Managers and all other departments.
Have a working knowledge of ALL department positions.
Uphold Puppy Paws Core Values.
Monitor all forms of client communication to make sure they are being done according to Puppy Paws Standards.
Give tours of the facility and help with Pick Up & Deliveries as needed.
Work off-site special events.
Rotating days at each campus.
Able to perform all the following job duties reliably.
Job Duties:
Promote Puppy Paws services (boarding, grooming, daycare, training, etc.) to prospective and current clients.
Conduct facility tours and assist with pick-up and delivery services.
Respond to inquiries and convert leads into bookings.
Monitor client communications and ensure messaging aligns with Puppy Paws standards.
Ensure all SMS clients receive a picture and a message.
Follow-up with new clients to confirm services are booked and expectations are met.
Daily check of reception notebooks. All receptionists are to keep track of booked services so they can be monitored and double checked.
HR updates for employee issues or concerns, call ins, tardiness, etc..
Ensure checklists are relevant and the team comprehends and does their assigned checklist.
Ensure SOP comprehension, communicating with team that SOPs are REQUIRED. If a member of the team sees something that needs updated or changed, please let management know.
Manages productivity of team members .
Maintains incident reports by following SOP.
Handling of client complaints. Move to management as needed.
Ensure that all Reception team employees uphold Puppy Paws Standard of customer service. EXCELLENCE!
Keep supply list updated and purchase monthly supplies according to budget .
Facilitates cleanliness of lobby, and front yard.
Verify and follow-up on client registrations and communications.
Monitor client invoicing for accuracy
Training of new employees
Handling of call ins for your team M-F
On call Weekend Rotation
Employee Appreciation
Handling of course corrections and reviews as needed.
Updating Daily notes for your department.
Weekly L10 meetings with Campus Manager.
Weekly Deposit
Qualifications:
Previous experience in customer service, sales, or a related field preferred
Passion for animals, especially dogs, with a basic understanding of dog care and behavior
Strong understanding of sales principles and techniques, including upselling, cross-selling, and a consultative selling. Ability to identify customer needs and recommend appropriate services.
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficient in using computers and basic office software (e.g., Microsoft Office, booking systems)
Availability to work flexible hours, including weekends and holidays