How to hire a front office manager

How to hire a front office manager, step by step

Here's a step-by-step front office manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a front office manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new front office manager
• Step 8: Go through the hiring process checklist

What does a front office manager do?

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1. Identify your hiring needs

   Before you start hiring a front office manager, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a front office manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a front office manager that fits the bill.

   Here's a comparison of front office manager salaries for various roles:

   Type of Front Office Manager	Description	Hourly rate
   Front Office Manager	A Front Office Manager is responsible for managing the reception area. Their primary duties include maintaining a professional work environment, staff supervision, and administrative support.	$18-33
   Office Supervisor	An office supervisor is responsible for overseeing the progress of the workflow and workforce in an office or similar setting, ensuring everything is running smoothly. Aside from this, they must also carry out other tasks such as processing paperwork, preparing reports and presentations, managing schedules, responding to inquiries, and handling correspondence... Show more	$14-28
   Billing Manager	A billing manager is in charge of overseeing the systems and processes concerned with billing in a company. One of their primary duties is to handle the receivable accounts to ensure smooth cash flow, assess the validity of bills, provide corrective measures when necessary, supervise the workforce's performance, and solve issues raised by staff... Show more	$25-54

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Reservations
   • Guest Service
   • Payroll
   • Patients
   • Night Audit
   • Front Office Operations
   • Cash Handling
   • Room Inventory
   • PBX
   • Customer Satisfaction
   • Guest Complaints
   • Hotel Services
   • Guest Relations

   Check all skills

   Responsibilities:

   • Serve as managing department head of the newly create small meetings group focusing on short-term incremental business across all Marriott brands.
   • Process monthly and quarterly taxes * deliver payroll weekly * manage accounts payable/receivable * schedule appointments * direct phone calls
   • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
   • Direct all guest service associates, reception managers, agents and PBX with full fiscal responsibilities, including budgeting and forecasting.
   • Ensure that VIP reservations are appropriately block through close monitoring and proper organization.
   • Lead trainer for new PMS roll-out, including downtime and upgrade management.

   More front office manager duties

3. Make a budget

   Including a salary range in the front office manager job description is a good way to get more applicants. A front office manager salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a front office manager in Wyoming may be lower than in New York, and an entry-level engineer typically earns less than a senior-level front office manager. Additionally, a front office manager with lots of experience in the field may command a higher salary as a result.

   Average front office manager salary

   $52,141yearly

   $25.07 hourly rate

   ---

   Entry-level front office manager salary

   $38,000 yearly salary

   Updated December 20, 2025

   Average front office manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	District of Columbia	$69,505	$33
   2	New York	$65,552	$32
   3	Massachusetts	$56,969	$27
   4	Michigan	$56,575	$27
   5	Maryland	$56,289	$27
   6	Hawaii	$55,178	$27
   7	Illinois	$53,489	$26
   8	California	$52,613	$25
   9	Virginia	$52,227	$25
   10	Pennsylvania	$50,654	$24
   11	Washington	$50,412	$24
   12	Florida	$48,508	$23
   13	Colorado	$48,249	$23
   14	Georgia	$47,237	$23
   15	Wisconsin	$47,134	$23
   16	Texas	$46,872	$23
   17	South Carolina	$46,207	$22
   18	Ohio	$45,815	$22
   19	Minnesota	$45,055	$22
   20	New Mexico	$44,584	$21

   Average front office manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Nomura Securities	$58,561	$28.15	1
   2	Kimpton Hotels & Restaurants	$58,524	$28.14	31
   3	HEI Hotels & Resorts	$58,450	$28.10	98
   4	Aspen Snowmass	$58,422	$28.09	8
   5	Radisson Hotels International Inc	$58,413	$28.08
   6	Hilton Grand Vacations	$58,385	$28.07	49
   7	Hyatt Hotels	$58,377	$28.07	92
   8	InterContinental Hotels Group Resources, Inc.	$58,374	$28.06	35
   9	Wyndham Hotels & Resorts	$58,274	$28.02
   10	Four Seasons Hotels and Resorts	$58,230	$28.00	17
   11	Mandarin Oriental	$58,165	$27.96	4
   12	DoubleTree by Hilton Portland	$58,163	$27.96	7
   13	Montage Hotels & Resorts	$57,764	$27.77	28
   14	Radisson	$57,625	$27.70
   15	Rosewood Hotels & Resorts	$57,499	$27.64	7
   16	Hilton	$56,866	$27.34	193
   17	Marriott International	$56,788	$27.30	372
   18	Las Vegas Sands	$56,719	$27.27
   19	Hotel Nikko San Francisco	$56,690	$27.25
   20	Gateway Hotel & Conference Center	$56,379	$27.11

4. Writing a front office manager job description

   A front office manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a front office manager job description:

   Front office manager job description example

   About Us

   The 15-story, 194-room hotel with over 7,000 square feet of meeting space and retail complex known as the Marriott Residence Inn East Baltimore at the Johns Hopkins Medical Campus is the focal point of development across an 88-acre parcel that will make this area of the city a vibrant and rewarding place to work, live and experience life.

   The Johns Hopkins Medical Campus is a sprawling and well-respected collection of facilities that dominate Baltimore's northeastern landscape, where world-renowned doctors and researchers develop medicines and procedures on the leading frontiers of medicine-and work directly with patients. The knowledge and vitality that John Hopkins brings to the Greater Baltimore area contributes greatly to the quality of life here, and positons the Marriott Residence Inn East Baltimore as a " workplace of choice" .

   Be a part of this special undertaking and consider advancing your hospitality career at a brand-new hotel designed and built with vision, class and a commitment to quality: the Marriott Residence Inn East Baltimore at the Johns Hopkins Medical Campus. Apply online with us today!

   Description

   We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay.

   The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff. The Front Office Manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.
   
   

   Requirements

   Must have excellent communication skills, written and verbal, and relate to guests concerns and work well in groups.

   Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff. Te ability to motivate and drive the staff is essential.

   Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.

   Must be able to handle multi-tasking and be goal- and results-oriented.

   Must have strong time management skills to meet deadlines.

   Copy this example

   

5. Post your job

   To find front office managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any front office managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level front office managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your front office manager job on Zippia to find and recruit front office manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting front office managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new front office manager

   Once you've decided on a perfect front office manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new front office manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a front office manager?