How to hire a guest relations manager

How to hire a guest relations manager, step by step

Here's a step-by-step guest relations manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a guest relations manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new guest relations manager
• Step 8: Go through the hiring process checklist

What does a guest relations manager do?

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1. Identify your hiring needs

   The guest relations manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a guest relations manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a guest relations manager that fits the bill.

   The following list breaks down different types of guest relations managers and their corresponding salaries.

   Type of Guest Relations Manager	Description	Hourly rate
   Guest Relations Manager		$17-38
   Front Desk Supervisor	The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs... Show more	$12-21
   Front Office Supervisor	A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants... Show more	$14-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Guest Relations
   • Reservations
   • Customer Service
   • PET
   • Resorts
   • Payroll
   • Front Desk Operations
   • Customer Satisfaction
   • Guest Rooms
   • VIP
   • Exceptional Guest
   • Guest Satisfaction
   • Guest Complaints
   • Guest Feedback

   Check all skills

   Responsibilities:

   • Hire, train and manage a staff of 9 in the maintenance of provider relations for this HMO.
   • Provide superlative, personalize services to VIP guests through managing hospitality team.
   • Manage special requests for customers including restaurant reservations, car rentals and itinerary.
   • Manage and administer third party liability recovery assignments for Medicaid and other state/ federal agencies.
   • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
   • Maintain IHG quality control plan.

   More guest relations manager duties

3. Make a budget

   Including a salary range in the guest relations manager job description is a good way to get more applicants. A guest relations manager salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a guest relations manager in Idaho may be lower than in New York, and an entry-level engineer typically earns less than a senior-level guest relations manager. Additionally, a guest relations manager with lots of experience in the field may command a higher salary as a result.

   Average guest relations manager salary

   $54,168yearly

   $26.04 hourly rate

   ---

   Entry-level guest relations manager salary

   $36,000 yearly salary

   Updated January 20, 2026

   Average guest relations manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	District of Columbia	$86,144	$41
   2	New York	$70,635	$34
   3	California	$67,490	$32
   4	New Jersey	$65,811	$32
   5	Massachusetts	$63,857	$31
   6	Washington	$58,497	$28
   7	Maryland	$58,318	$28
   8	Illinois	$57,357	$28
   9	Colorado	$56,123	$27
   10	North Carolina	$55,061	$26
   11	Virginia	$54,923	$26
   12	Ohio	$54,051	$26
   13	Hawaii	$53,199	$26
   14	Florida	$53,003	$25
   15	Georgia	$52,023	$25
   16	Michigan	$51,998	$25
   17	Texas	$51,878	$25
   18	Missouri	$50,454	$24
   19	Nevada	$44,595	$21

   Average guest relations manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Yale University	$96,479	$46.38	4
   2	Zoho	$86,380	$41.53
   3	Hospice of the Western Reserve	$86,344	$41.51	1
   4	Deloitte	$79,664	$38.30	154
   5	Schneider Electric Industrial Services	$79,470	$38.21	1
   6	Highmark	$70,688	$33.98	58
   7	Cummins	$69,587	$33.46	6
   8	AeroVironment	$68,347	$32.86
   9	CONSOL Energy	$64,269	$30.90
   10	Patricia And Phillip Frost Museum Of Science	$64,138	$30.84
   11	InterContinental Hotels Group Resources, Inc.	$63,229	$30.40	11
   12	Fairmont Schools	$61,801	$29.71	7
   13	Hyatt Hotels	$59,899	$28.80	32
   14	Four Seasons Hotels and Resorts	$59,766	$28.73	14
   15	Mandarin Oriental	$59,253	$28.49	8
   16	Goodwin Recruiting	$59,028	$28.38
   17	Huntington Hospital	$58,850	$28.29
   18	Montage Hotels & Resorts	$58,797	$28.27	5
   19	Rosewood Hotels & Resorts	$58,659	$28.20	3
   20	Parker Palm Springs	$58,135	$27.95

4. Writing a guest relations manager job description

   A guest relations manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a guest relations manager job description:

   Guest relations manager job description example

   1. Direct the preparation, production and service of meals utilizing a standardized recipe file and established departmental policies and procedures. 2. Develop and monitor the operating budget and provide weekly updates; process weekly payrolls and maintain necessary documentation. 3. Supervise and coordinate the activities of dining hall staff, consisting of cooks, pantry workers, general service assistants, desk attendants, student workers, and in some locations, an Assistant Manager and/or Manager-in-Training. 4. Provide ongoing coaching, training, guidance and direction to staff members; maintain positive employee relations and resolve issues in a timely and proactive manner; responsible for performance management of staff; participate in and respond to grievances. 5. Forecast meal counts and determine production quantities for menu items; prepare orders for food, cleaning supplies, paper products, small utensils, and other products as required. 6. Supervise receiving and storage activities; responsible for sanitation and security of all storage facilities; maintain inventory records as instructed. 7. Direct the processing and preparation of food for catered events; coordinate arrangements with catering personnel to service event and supervise the service of the event; determine costs, compile and submit billing information. 8. Maintain excellent customer relations with masters, faculty, staff and students. 9. Provide unit sanitation and adherence to proper food handling procedures. 10. Responsible for customer admittance procedures and records including cash control. 11. May perform other duties as assigned.
   Required Education and Experience
   
   Bachelor's Degree in Hotel/Restaurant Administration or a related field. Two year previous food production experience; or an equivalent combination of education and experience.
   
   Background Check Requirements
   
   All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
   
   Position Focus:
   
   The Guest Experience Manager is the Ambassador for Yale Hospitality and reports to the Managing Director. This position has responsibility of all aspects of front of the house operations with a strong focus on operating a servery for a large university residential dining operation.
   
   Posting Disclaimer
   
   The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

   Copy this example

   

5. Post your job

   To find the right guest relations manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with guest relations managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit guest relations managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your guest relations manager job on Zippia to find and recruit guest relations manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting guest relations managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new guest relations manager

   Once you've decided on a perfect guest relations manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new guest relations manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a guest relations manager?