Guest service attendant vs guest services agent

The differences between guest service attendants and guest services agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a guest services agent has an average salary of $29,063, which is higher than the $27,051 average annual salary of a guest service attendant.

The top three skills for a guest service attendant include golf carts, cleanliness and customer service. The most important skills for a guest services agent are reservations, computer system, and hotel services.

Guest service attendant vs guest services agent overview

	Guest Service Attendant	Guest Services Agent
Yearly salary	$27,051	$29,063
Hourly rate	$13.01	$13.97
Growth rate	-4%	-
Number of jobs	72,078	94,858
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 50%
Average age	48	37
Years of experience	-	-

What does a guest service attendant do?

The guest service attendant attends to the services of guests at the main door or lobby of an accommodation property. The attendant handles everything concerning guest arrival and departure and may even have to assist in valet parking. You are required to assist guests with their luggage and ensuring they have a pleasurable stay. In addition to that, you may be called upon to perform certain front desk duties and assist the housekeeping and security teams as well.

What does a guest services agent do?

Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information. They organize housekeeping, transport providers, porters, and kitchen staff to meet the requirements of guests. They also resolve issues and deal with disappointed guests' complaints and coordinate third party services, including taxis, rental cars, tour guides, and airport transfers.

Guest service attendant vs guest services agent salary

Guest service attendants and guest services agents have different pay scales, as shown below.

	Guest Service Attendant	Guest Services Agent
Average salary	$27,051	$29,063
Salary range	Between $21,000 And $34,000	Between $23,000 And $36,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	East-West Center
Best paying industry	-	Hospitality

Differences between guest service attendant and guest services agent education

There are a few differences between a guest service attendant and a guest services agent in terms of educational background:

	Guest Service Attendant	Guest Services Agent
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Guest service attendant vs guest services agent demographics

Here are the differences between guest service attendants' and guest services agents' demographics:

	Guest Service Attendant	Guest Services Agent
Average age	48	37
Gender ratio	Male, 38.3% Female, 61.7%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 9.6% Unknown, 4.5% Hispanic or Latino, 19.1% Asian, 5.6% White, 59.8% American Indian and Alaska Native, 1.5%	Black or African American, 10.4% Unknown, 7.0% Hispanic or Latino, 20.3% Asian, 10.3% White, 50.3% American Indian and Alaska Native, 1.6%
LGBT Percentage	4%	13%

Differences between guest service attendant and guest services agent duties and responsibilities

Guest service attendant example responsibilities.

Manage other GSA make sure that they are treating guests with up most respect and make them feel welcome.
Operate POS and process returns, exchanges, and defective items.
Train new hires: completely learning plans, tax forms, cashier basic POS training.
Maintain organization and cleanliness of department.
Follow safety and cleanliness requirements by company's standards
Train front staff, attaining increase productivity in booking appointments and troubleshooting appointment concerns.

Guest services agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
Process special reservation requests in the LMS database.
Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.

Guest service attendant vs guest services agent skills

Common guest service attendant skills

Golf Carts, 14%
Cleanliness, 12%
Customer Service, 10%
Front Desk, 10%
Reservations, 7%
Excellent Guest, 7%

Common guest services agent skills

Reservations, 24%
Computer System, 10%
Hotel Services, 9%
Cash Handling, 7%
Room Reservations, 7%
PBX, 5%

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