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The differences between help desk administrators and help desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk administrator and a help desk coordinator. Additionally, a help desk administrator has an average salary of $49,798, which is higher than the $40,262 average annual salary of a help desk coordinator.
The top three skills for a help desk administrator include customer service, desk support and troubleshoot. The most important skills for a help desk coordinator are technical support, phone calls, and troubleshoot.
| Help Desk Administrator | Help Desk Coordinator | |
| Yearly salary | $49,798 | $40,262 |
| Hourly rate | $23.94 | $19.36 |
| Growth rate | 5% | 10% |
| Number of jobs | 130,180 | 89,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 49% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
Help desk administrator is responsible for handling activities related to system support for their company or organization. They are in charge of providing superb client experiences and working in resolving support issues in a professional and timely manner. One of their primary tasks includes providing login resets and passwords for end-users. In addition, they will also perform innovative systems and network repairs, as well as assist computer information responses as required. Moreover, they support complete equipment set-up, renewal, or termination of a user account, handle server, and domain account changes.
Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.
Help desk administrators and help desk coordinators have different pay scales, as shown below.
| Help Desk Administrator | Help Desk Coordinator | |
| Average salary | $49,798 | $40,262 |
| Salary range | Between $34,000 And $71,000 | Between $28,000 And $57,000 |
| Highest paying City | Washington, DC | Philadelphia, PA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Houlihan Lokey | Ecs Federal |
| Best paying industry | Finance | - |
There are a few differences between a help desk administrator and a help desk coordinator in terms of educational background:
| Help Desk Administrator | Help Desk Coordinator | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between help desk administrators' and help desk coordinators' demographics:
| Help Desk Administrator | Help Desk Coordinator | |
| Average age | 43 | 42 |
| Gender ratio | Male, 74.3% Female, 25.7% | Male, 51.4% Female, 48.6% |
| Race ratio | Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.8% Asian, 8.8% White, 63.8% American Indian and Alaska Native, 0.3% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |