Help desk administrator vs site administrator

The differences between help desk administrators and site administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk administrator and a site administrator. Additionally, a help desk administrator has an average salary of $49,798, which is higher than the $31,725 average annual salary of a site administrator.

The top three skills for a help desk administrator include customer service, desk support and troubleshoot. The most important skills for a site administrator are customer service, patients, and windows.

Help desk administrator vs site administrator overview

	Help Desk Administrator	Site Administrator
Yearly salary	$49,798	$31,725
Hourly rate	$23.94	$15.25
Growth rate	5%	5%
Number of jobs	130,180	66,357
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 55%
Average age	43	43
Years of experience	2	2

What does a help desk administrator do?

Help desk administrator is responsible for handling activities related to system support for their company or organization. They are in charge of providing superb client experiences and working in resolving support issues in a professional and timely manner. One of their primary tasks includes providing login resets and passwords for end-users. In addition, they will also perform innovative systems and network repairs, as well as assist computer information responses as required. Moreover, they support complete equipment set-up, renewal, or termination of a user account, handle server, and domain account changes.

What does a site administrator do?

Site administrators are professionals doing administrative tasks. Primarily, they plan a budget, as well as coordinate construction projects and other administrative duties associated with each contract. Site administrators are required to collaborate with different departments and help contractors run projects smoothly by performing tasks such as issuing technical plans and conducting on-site inspections. They must prepare documents at each stage of the project's schedule and check the quality of the construction work to produce reports. Site administrators must also supervise adherence to construction and safety regulations.

Help desk administrator vs site administrator salary

Help desk administrators and site administrators have different pay scales, as shown below.

	Help Desk Administrator	Site Administrator
Average salary	$49,798	$31,725
Salary range	Between $34,000 And $71,000	Between $17,000 And $56,000
Highest paying City	Washington, DC	San Francisco, CA
Highest paying state	New Jersey	California
Best paying company	Houlihan Lokey	Morgan Stanley
Best paying industry	Finance	-

Differences between help desk administrator and site administrator education

There are a few differences between a help desk administrator and a site administrator in terms of educational background:

	Help Desk Administrator	Site Administrator
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Help desk administrator vs site administrator demographics

Here are the differences between help desk administrators' and site administrators' demographics:

	Help Desk Administrator	Site Administrator
Average age	43	43
Gender ratio	Male, 74.3% Female, 25.7%	Male, 42.8% Female, 57.2%
Race ratio	Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.8% Asian, 8.8% White, 63.8% American Indian and Alaska Native, 0.3%	Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.5% American Indian and Alaska Native, 0.3%
LGBT Percentage	9%	9%

Differences between help desk administrator and site administrator duties and responsibilities

Help desk administrator example responsibilities.

Create, deploy and manage VMWare virtual desktops as well as configured customize pools for specific operational needs.
Manage the PC refresh program transferring all user data remotely and installing require software applications.
Configure, establish and manage local area network (LAN) connectivity and remote access per customer configuration requirements.
Administer DNS / DHCP servers, work with network administer to make sure the tables are updating correctly.
Administer IP address allocation through DHCP management.
Assist in the deployment of new POS applications and hardware.

Site administrator example responsibilities.

Manage the billing and collection of patient accounts dealing with commercial insurance, worker's compensation, and self pay patients.
Manage the data migration from SharePoint 2007 to 2010 and ensure all documents files and customize code are present and functional.
Create and manage a repository of group presentations and documents.
Work through Microsoft excels spreadsheets, word, and PowerPoint.
Leverage industry knowledge to ensure full compliance with JCAHO, Texas Medicaid, and federal Medicare and Medicaid programs.
Process and maintain accurate payroll records.

Help desk administrator vs site administrator skills

Common help desk administrator skills

Customer Service, 11%
Desk Support, 7%
Troubleshoot, 6%
Technical Support, 5%
Phone Calls, 4%
Remote Desktop, 4%

Common site administrator skills

Customer Service, 14%
Patients, 9%
Windows, 5%
Payroll, 5%
Data Entry, 5%
PowerPoint, 4%

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Help Desk Administrator
Help Desk Administrator vs Site Administrator

Updated January 8, 2025

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