_\*\*\*This position will be Remote, but with a preference for candidates in Ohio, Missouri, Texas or Louisiana\*\*\*_ This is your chance to be part of an in\-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands\! As Manager, QA Auditor, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio\. On the Brands team reporting to Area Manager Quality Assurance, you will perform numerous QA audits and have responsibility for 100 hotels in your territory\. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety, and brand standards\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your day\-to\-day will be like:**
+ Perform routine Quality Assurance evaluations\.
+ Address inquiries and communications made internally, both verbally and in written communications\.
+ Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals\.
+ Participate in Consistency exercises\.
+ Participate in activities outside of QA to gain a better knowledge of other departments\.
**How you will collaborate with others:**
+ Communicate with Quality Auditors, Area Managers in QA, Directors, Vice President of QA, Brand teams, Design and Construction, and Human Resources to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans\.
**What projects you will take ownership of:**
+ Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines\.
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Five \(5\) years of management experience \- Hotel Operations
+ Three \(3\) years of experience as a General Manager, Executive Committee Member, or Director
+ Valid Driver's license
+ Travel 90% of the time
**It would be useful if you have:**
+ BA/BS Bachelor's Degree
+ Fluency in a foreign language
+ Food Safety certification
+ Project management skills
+ Working knowledge of product replacement cycles, renovations and physical upgrades
+ Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and/or internal customers while upholding the integrity of the brand
+ Current resident in the states of Ohio, Missouri, Texas, or Louisiana
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $75,000 \- $100,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE
**Job:** _Brands_
**Title:** _Manager Quality Assurance_
**Location:** _null_
**Requisition ID:** _COR015IF_
**EOE/AA/Disabled/Veterans**
$75k-100k yearly 26d ago
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Senior Analyst, GRO Support
Hilton 4.5
Hilton job in Baton Rouge, LA
_\*\*\*This role is based at one of our corporate offices in Memphis, TN; Dallas, TX, or Remote\*\*\*_ This is your chance to be part of an in\-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions\! As a Senior GRO Support Analyst _,_ you will bring your leadership and technical skills to a hospitality company with an award\-winning culture\. On the GRO Support team reporting to the Manager, GRO Support, you will support internal and external partners utilizing today's pricing and inventory capabilities and projects\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your day\-to\-day will be like:**
+ Troubleshoot system issues, ensuring data accuracy, and finding system configuration and usage opportunities across individual and portfolios of properties\.
+ Represent the team in projects driving new and enhancing existing solutions to better support the capability once in steady state\.
+ Lead efforts to directly and indirectly improve team delivery of exceptional customer experience\.
**How you will collaborate with others:**
+ Collaborate with project and support teams to establish clear communication channels, defined escalation protocols, and ensure the necessary knowledge and resources are shared\.
+ Assess the support process, seek opportunities for improvement, and contribute to the implementation of efficiencies\. Additionally, ensure that all risks are escalated promptly to important partners\.
+ Maintain a knowledge of Hilton's Revenue Management business systems including and not limited to, GRO, OnQ R&I, and Hilton Reporting Hub\.
**What projects** **you will take ownership of:**
+ Queue Productivity - The Sr\. Analyst team monitors common questions and themes to operate more efficiently\. This includes determining gaps in current processes, creating new procedures, escalating high\-risk issues, and coaching Analyst team members operationally\.
+ Revenue Management, Pricing & Inventory Capabilities \- As capabilities are added and enhanced, the Sr\. Analyst is the team's eyes and ears\. They anticipate user questions, develops the steady state support plan, updates and educates the wider team\.
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Two \(2\) years of work experience in hotel operations, the travel industry, revenue management systems, or a technical support capacity\.
+ Experience in Excel \(can maintain complex spreadsheets\), Word, and PowerPoint
+ Hybrid work schedule two days per week based in the Memphis, TN or Dallas, TX corporate office
+ Proficiency in programming or data science: SQL or Python or R
**It would be useful if you have:**
+ BA/BS Bachelor's Degree
+ Two \(2\) years of GRO system experience
+ Two \(2\) years of work experience in one the following areas: distribution systems, project management, or development roles
+ Knowledge of other Hilton systems like OnQ FMS, PEAK, PEP, and TOPdesk
+ Two \(2\) years of experience in Salesforce
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $70,000 \- $100,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE
**Job:** _Sales and Marketing_
**Title:** _Senior Analyst, GRO Support_
**Location:** _null_
**Requisition ID:** _COR015F4_
**EOE/AA/Disabled/Veterans**
$70k-100k yearly 60d+ ago
Customer Service
Pizza Hut 4.1
Laplace, LA job
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
Requirements
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old.
Additional Information
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
$21k-29k yearly est. 52d ago
Analyst, Hotel Level Marketing - Agency Solutions
Hilton 4.5
Hilton job in Baton Rouge, LA
based in Chicago, IL_ _\*\*\*_ As an Analyst on Hilton's Americas Marketing team \- reporting into our Manager, Hotel Level Marketing Agency Solutions- you will be part of the broader Commercial Services organization collaborating with revenue management, sales, and analytics, the core of Hilton's commercial engine, to deliver profitable growth\.
Join our newly launched in\-house marketing agency, where creativity meets performance\. You'll help shape our transformation by managing multi\-channel marketing campaigns with the goal of driving commercial performance\.
This strategic role blends creativity, digital marketing expertise, data\-driven execution, and hotel partnership together\. You'll manage a portfolio of hotels, improve paid media strategies, and ensure engagement in our Hotel Level Marketing Program\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your day\-to\-day will be like:**
+ Strategic Hotel Partner: You will be responsible for a portfolio of hotels aligned by market, serving as a marketing advisor and crafting tailored paid media marketing strategies\.
+ Campaign Strategy, Execution, and Optimization: You will provide budget and investment recommendations, translate commercial performance data from analytics platforms into actionable insights, and lead the strategy of multi\-channel marketing campaigns -including the execution of paid search, paid social, metasearch, and more\.
**How you will collaborate with others:**
+ You will meet with the hotels in your assigned portfolio and communicate campaign performance, risks, and opportunities\.
+ You will be the central liaison between the hotel, agency partners, and Enterprise partner teams
**What projects you will take ownership of:**
+ Program Innovation & Advocacy: Understand hotel needs and identify opportunities for program evolution
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ One \(1\) year of professional work experience in paid media
+ Experience in Meta and Google Ads, including campaign strategy and optimization across Search, Display, and Video, with an understanding of audience targeting, bidding strategies, and performance measurement\.
+ Travel 20%\.
**It would be useful if you have:**
+ Bachelor's degree in marketing, advertising, or a related field\.
+ Experience working within Salesforce and Adobe Analytics
+ Professional certifications from Google and Meta\.
+ A marketing or media agency background, including hands\-on account management experience\.
+ Located in Chicago, IL area
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!\.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $55,000 \- $80,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE
**Job:** _Sales and Marketing_
**Title:** _Analyst, Hotel Level Marketing \- Agency Solutions_
**Location:** _null_
**Requisition ID:** _COR015G3_
**EOE/AA/Disabled/Veterans**
KEY RESPONSIBILITIES As a Service Technician, you will deliver exceptional customer service in the field in order to troubleshoot, diagnose, and repair commercial cooking, refrigeration, and/or HVAC equipment. * Defines service problems, collects data, establishes facts, and draws valid conclusions about the work needing to be performed
* Consults with the operator to order approved parts if they are not already on the truck
* Installs all parts ordered for the restaurant in a timely and professional manner and in line with company expectations
* Repairs electrical equipment and control circuits, replaces faulty electrical switches and repairs refrigeration equipment
* Complete Preventive Maintenance on HVAC systems (package and split systems) as well as commercial kitchen equipment including refrigerators, ovens, fryers, and, emergency repairs, installations and removals
* Complete in-store training of general manager on proper cleaning and daily maintenance of equipment
* Identify operating challenges that lead to equipment failure in restaurants
* Effectively manages time and resources to control costs, enhance efficiencies, and meet restaurant commitments
* Completes written work orders and inventory checklists
* Maintains a neat and orderly truck, along with accurate part and tool inventory
Requirements
ESSENTIAL QUALIFICATIONS/REQUIREMENTS
* High School Diploma or equivalent HVAC, Refrigeration and HVAC certifications
* Valid Driver's License and an acceptable driving record
* Minimum of 3 years technical experience with repairs to commercial HVAC, Refrigeration, Hot Side and Cold Side Kitchen Equipment, or formal training/military service
* Ability to diagnose and repair commercial refrigeration systems including but not limited to light commercial equipment; package and split HVAC systems
* Willingness and ability to perform On-Call and emergency after-hours duties as needed to ensure service coverage
* Successfully pass post offer pre-employment drug screen and criminal background check in order to comply with Act 34
* Detailed oriented and possess the ability to communicate (written and verbal) with owner/operator
* Self-motivated with the proven ability to prioritize and work within our proven model
* EPA Universal Certification
* CFESA Certification
* Certified to work on Marshall Middleby and Lincoln ovens
Additional Information
BENEFITS OF WORKING AT AHA HUTS
Receive a company service vehicle and fuel card or monthly vehicle allowance
Cell Phone Allowance
Competitive benefits package - Blue Cross Blue Shield of Louisiana Health Insurance
Company provided large/major tools and equipment
Pay Range - $20-$25 per hour
$20-25 hourly 52d ago
Director of Operations
Pizza Hut 4.1
Laplace, LA job
A Director of Operations is an energetic restaurant operations leader capable of leading 3 above store leaders towards restaurant operations excellence. As a Director of Operations, you will have the responsibility of overseeing the people, processes, and operations to drive brand excellence in day-to-day operations of all assigned stores. This person must have proven experience to turn around low performing restaurants.
You will be responsible for ensuring the hiring, training of all positions is properly executed. You will directly support above store leaders, plan and set goals while focusing on in-store problem solving and process improvement while holding the Territory Manager, Area Coaches and Restaurant Managers to brand standards.
The Director of Operations (DO) is organized, open minded, self-starter, creative and with an extroverted personality that give direction well and have a track record of consistently exceeding the guests and company expectations. The DO demonstrates a growth mindset that can seize every new opportunity to get the job done more effectively and efficiently. The Director of Operations must be a high processing thinker and problem solver.
Operations and Leadership
* Mentors each above store leader in the market and ensuring customer satisfaction
* Ensure above store and store level leaders work the designated schedule that prioritizes the business during peak hours
* Monitors Mc Lane orders and provides necessary training ensure forecasting and bill to processes are applied
* Delivers RCP (Restaurant Controllable Profit) and meet targeted flow-thru/EBITDA in each restaurant
* Analyzing reports to identify opportunities of growth
* Top-line orientation through operational focus, and correct operational procedures by the brand standards
* Increase sales over the previous year for each assigned unit
* Executing the highest FSCC and HQSC standards, local health & safety codes to ensure compliance
* Takes ownership, identifies, and determines R&M (Repairs & Maintenance) issues and works with Area Coaches to resolve issues and implement preventive maintenance checklist & processes based upon sales volume
* Works a customer based 50 hour plus work week; reports directly to the Chief Executive Officer
* Operates well in a hands-on working environment; contribute to maximizing P&L management, cash control/security procedures, maintaining inventory, manage labor, review financial reports, and demonstrates a sense of urgency in taking appropriate action; multitask and quickly prioritize tasks
* Communicates effectively to each level of our organization to provide timely verbal and written feedback to protect and grow our business
* Conducts effective and consistent visits using period and weekly calendars and provides verbal and written feedback documents to above store and store level leaders
* Has a working knowledge of local store marketing techniques and sales building; high level of integrity and business ethics; the ability to recruit and develop people who will move the organization forward; strong analytical skills to assess situations, determine root cause, initiate a plan of action, and follow through to resolve.
* Excellent communication and delegating skills; strategic goal-setting skills, the ability to make tough decisions in a fast-paced work environment; and strong collaborative and team-building skills.
* Demonstrates knowledge and understanding of our competitors' current activities and the ability to anticipate trends and effectively manages emerging business needs.
* Monitors COGS (Cost of Goods Sold) by mandating Area Coaches actively engage in daily inventory counts
* Develops an action plan to address stores with B2B over 7%
* Develops an action plan to address all restaurant speed concerns to meet brand standards
* Develops an action plan to address delivery driver and staffing needs
* Develops an action plan to address stores with COGS above 28%
* Plans, establishes, and maintains a sound and effective restaurant management organization capable of achieving or exceeding the desired sales, profitability, and customer satisfaction goals
* Motivates restaurant management team to improve customer satisfaction, increase revenue and profits, and for optimum restaurant performance
Management and Training
* Director of Operations supports the above store leaders by encouraging their management teams to improve performance and capability through continuously upgrading and developing high level talent across all levels.
* Hires, develops, and promotes a strong staffing bench/surplus by consistently preparing Area Coaches and General Managers.
* Ensures internal promotions and external hiring processes are executed at the Area Coach and restaurant level.
* Takes personal accountability in developing Area Coaches and General Managers to ensure proper training and development is received prior to promotion.
* Foster active development of talent and results by continuously ranking and upgrading talent.
* Holds Area Coaches accountable for being 100% staffed at all levels - Team Members, Shift Managers and RGMs who demonstrate celebrity treatment to everyone.
* Ensure execution of the selection and training processes, through Hiring Zone and completion of Learning Zone courses in their restaurants and to hire and train and model behaviors that develop talent to achieve bench and staffing targets.
* Collaborates with all other leaders in the Region to build know how, share best practices and resources to support the Region. Builds a culture of recognition by celebrating successes of our teams.
* Involved in new employee orientation and monitoring training processes to ensure quality training
* Ensures all Restaurant Managers are Gold Seal certified
* Ensures Area Coaches and Restaurant Managers are using progressive discipline and proper documentation to address underperforming staff
* Trains and enforces Area Coaches conducting daily cash audits and addressing concerns specified by the daily recaps to control loss prevention
* Creates and proposes (to CEO) monthly contest to promote competition focused on driving company goals and targets
* Completes all administrative duties in a timely manner that meets deadlines and follows instructions
* Possess interpersonal skills that will allow the effective candidate to manage, coach, develop and motivate current managers.
* Direct and manage overall operations of restaurants through on-site visits and analysis of reports. Ensures assigned area achieves financial commitments and guest satisfaction standards.
* Provide strategic and tactical guidance to develop restaurant operations, standards and guidelines including service, product preparation, sales, guest relations, safety/security, marketing and GM development.
* Ensure direct reports perform all necessary administrative and accounting duties promptly and properly. This includes preparing/overseeing and submitting accurate daily/weekly/monthly paperwork, ensuring cash handling procedures, maintaining and controlling of restaurant assets, maintaining food and beverage inventory, compliance with local, state and federal laws, regulations and guidelines, adhering to the restaurant operating budget, and managing service contracts.
* Ensure direct reports perform all necessary administrative and accounting duties promptly and accurately. Monitors capital expenditures within each restaurant and for the assigned area.
* Analyze systems and procedures for continual improvement. Provides strategic direction for sales, operations and promotions.
Requirements
Proven experience managing multiple above store leaders to meet restaurant standards and targets
* Good communication skills and strong interpersonal and conflict resolution skills
* Proficient business math and accounting skills
* Can make strong analytical decisions
* Proficient computer literacy
* College or University Degree Preferred
* Three to five years of successful high sales volume
* Operational management experience in the Quick Service Restaurant industry
* Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees
* Proven ability to drive customer satisfaction, financial performance, and employee satisfaction
* Operates with integrity and confidentiality
* Must be able to analyze a general ledger document
* Must be able to put together weekly rack and stack based upon prior week's profitability data, i.e. labor %, COGS%, allowances %, etc.
* Must be able to analyze P&L profitability and create reports for the field that highlights results for period end P&Ls.
* Must able to analyze sales and transaction trends to develop local store marketing strategy, driving a consistent message.
* Must be able to implement AHA Hut's overall vision without fail.
* Must be able to create bonus programs that motivate team members to implement AHA Hut's vision
* Must be able to create and implement a successful delivery driver program that includes hiring of driving and retaining of drivers to drive delivery sales and meet speed standards according to the brand standards.
* Must be able to use EXCEL
* Must have 10 years experience at multi-unit level
Additional Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$57k-105k yearly est. 37d ago
Recruiter
Pizza Hut 4.1
Thibodaux, LA job
The Recruiter is responsible for developing and implementing recruitment, talent acquisition, and retention strategies that align with the vision of the Chief Executive Officer (CEO). The Recruiter works directly with the CEO and other restaurant leaders to meet all staffing needs, ensuring we have the right people on the team in the right places. The Recruiter will be expected to work alongside leaders and team members in restaurant operations; in order to develop and maintain a full understanding of the restaurant business.
You will be responsible for hiring, maintaining training reporting, and motivating Restaurant Managers, Shift Managers and Restaurant Teams.
OPERATIONS AND LEADERSHIP
* Conduct New Hire Orientation
* Ensure understanding of policies and procedures
* Enter new employees into systems.
* Mentor team members and model best practices.
* Work with managers to coordinate new hire's first week of onboarding and training.
* Coordinate with managers on progress that the new hire is making.
* Develop onboarding and training process and programs that best fit the various food services roles on property.
* Other duties as assigned.
* Maintain e-learning tracking spreadsheet for all units
MANAGEMENT AND TRAINING
* Plan outreach to diversify and expand recruitment sourcing for positions
* Work with the CEO/Director of Operations to identify needs and proactively source candidates to staff restaurants
* Plan recruiting activities as needed to support recruitment needs
* Plan the interview and selection process, including screening calls, in- person/virtual interviews
* Determine candidates' technical competence, applicable background and skills, and job- fit.
* Partner with Human Resources to prepare pre-employment background and reference checks, create offer letters, and extend offer packages, including negotiation around compensation and job terms and conditions.
* Collaborate with Operations to support candidates through onboarding to ensure completeness.
* Establish relationships with external organizations such as student organizations, high schools, diversity sources etc.
* Lead and manage high volume recruitment of management and non-management associates.
* Work with Above Store Leaders on hiring, training, and retaining staff.
* Provide both in-person and remote training and coaching.
* Manage or participate in assigned special projects, such as enhancing and updating training materials, processes, services, or technology to support recruitment goals.
Requirements
* Strong communication and interpersonal skills
* Ability to use MS office - MS Word, MS Excel, MS Outlook or Google Suite
* Proficient computer skills
* Self-motivated and able to lead human resource initiatives.
* Strong work ethic and ability to work individually and as part of a team.
* Servant leader
* Growth mindset with a desire to pursue excellence.
* Accustomed to fast paced work environments
* Experience with recruiting, talent acquisition, and retention is preferred.
* Able & Willing to work in restaurant operations.
Additional Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
$27k-37k yearly est. 33d ago
Customer Service
Pizza Hut 4.1
Thibodaux, LA job
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
Requirements
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old.
Additional Information
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
$19k-25k yearly est. 52d ago
Senior Tax Analyst
Hilton 4.5
Hilton job in Baton Rouge, LA
_\*\*\*This role is based at our corporate office in Memphis, TN or Remote\*\*\*_ This is your chance to be part of a Finance Team that is a critical business partner that manages all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management\. As a Senior Tax Analyst on the Tax Operations team reporting to Tax Operations Manager, you will focus on the preparation, analyzation, and review of the federal and state compliance for our domestic and international entities\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your day\-to\-day will be like:**
+ Report activity for the US Tax Compliance \(Forms 1120, 8858, and 5471\)
+ Ensure compliance is technically and mathematically accurate and all proper disclosures are complete
+ Ensure compliance files are thoroughly and contemporaneously documented and are maintained in IRS and State audit ready format
**How you will collaborate with others:**
+ Ensure compliance is conducive to support the accounting for income taxes following GAAP \(ASC 740\) and IFRS \(if and when implemented\)
+ Support the Audit Controversy team with our audits by providing guidance and assistance
**What projects you will take ownership of:**
+ Assist the team in the design and implementation of process improvements, which will lead to acceleration of processes, while maintaining accuracy of calculations and strength of internal controls
+ Demonstrate an understanding of the US Internal Revenue Code, and experience to research, understand, and document tax technical positions utilizing available research software \(i\.e\. RIA,CCH, BNA\)
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ One \(1\) year of work experience in corporate or public accounting experience in the area of income tax
+ Proficient in MS Excel \(v\-lookups and pivot tables\)
+ Experience working with corporate financials \(i\.e\. PeopleSoft, SAP\)
+ Fluent in corporate tax software systems \(i\.e\. Corptax, OneSource\)
+ Understanding of the Internal Revenue Code
**It would be useful if you have:**
+ BA/BS Bachelor's Degree or MA/MS Master's Degree
+ CPA \(Certified Public Accountant\)
+ Two \(2\) years of experience in Corporate or public accounting in the area of income tax
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $70,000\-$100,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE
**Job:** _Finance and Accounting_
**Title:** _Senior Tax Analyst_
**Location:** _null_
**Requisition ID:** _COR015II_
**EOE/AA/Disabled/Veterans**
Senior Manager Customer Excellence (Contact Center Projects)
Hilton 4.5
Hilton job in Baton Rouge, LA
_\*\*\*This role is based at our corporate office in Dallas, TX or Remote\*\*\*_ This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you will strive to provide personalized solutions that inspire a passion for travel, making a lasting impression with every Hilton guest with whom you interact\. Reporting to the Director Customer Excellence, you will work across multiple departments in the business and have a broad impact on the Hilton Reservations and Customer Care \(HRCC\) organization\. The Senior Manager will collaborate with other project managers, owners and participants to ensure all HRCC requirements and timelines are captured and completed\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your day\-to\-day will be like:**
+ Manage HRCC internal and corporate project deliverables using industry\-standard project and process management tools
+ Be a primary relationship manager for Hilton corporate teams \(internal and external\) on HRCC and Hilton wide projects
+ Maintain project tracking tools, provide oversight on project and process requirements/documentation to support the intake and oversight of new Customer Excellence requests
+ Work with teams to develop comprehensive business cases including approval rationale, budget, reporting and change management requirements, implementation criteria and resource allocation
+ Conduct and document business plans, standard operating procedures \(SOPs\), project plans, process maps, and root cause analysis requirement sessions
+ Study and document standard processes and implement changes to improve efficiency
+ Be project lead coordinating teams and managing deliverables across multiple workstreams for HRCC and corporate wide projects
+ Be the lead HRCC representative on both internal and corporate projects, partnering with project managers, owners, and partners to define and meet HRCC requirements and timelines
+ Manage programs, projects, processes and other Customer Excellence functions
**How you will collaborate with others:**
+ Partner with Process and Project Analysts to study, document and implement business and process changes, manage incoming projects and cadences for project and process management activities
+ Lead project meetings representing HRCC, and document business discussions, outcomes, actions, and risks
+ Consult with partners on HRCC's role in program/process projects and enhancements
+ Represent HRCC as the subject matter expert and contact for partnerships and internal corporate customer teams
+ Bring teams together to document project tasks, assign owners and timelines, and create a project framework for follow\-up and execution when the programs are in business as usual
+ Communicate the status of projects to partners, calling out risks and accomplishments for new and ongoing projects
+ Review performance metrics to identify improvement opportunities and maintain SOPs and related guidance documentation
+ Consult with partners on best practices, project deliverable requirements, dependencies, and other tasks to set expectations
+ Support Content, Engagement and Communications initiatives and provide support on leadership related materials
**What projects you will take ownership of:**
+ As part of HRCC Shared Services, you will be responsible for customer success projects\. These projects relate to internal and external partnerships, brands, departmental and corporate pillar programs, and other Customer Excellence functions\.
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Seven \(7\) years of project management and business process experience
+ Three \(3\) years' experience working in a high\-volume contact center \(daily volumes exceeding 10,000 contacts\), handling both voice and nonvoice customer contacts
+ Command of Microsoft PowerPoint, Excel \(can maintain complex spreadsheets\), and Project
+ Proficient in using process and project management tools to design workflows, manage timelines, and create visual assets, including Visio, Smartsheet, Figma, or similar platforms and experience in Agile methodologies
+ Experience evaluating current business processes to identify inefficiencies and opportunities, and design/implement improvements using methodologies such as Lean, Six Sigma, or Kaizen
+ Experience leading strategic initiatives with corporate teams and senior leadership
+ Travel less than 10%
**It would be useful if you have:**
+ BA/BS Bachelor's Degree
+ PMP or relevant project management, process or Agile certification
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $85,000 \- $130,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE
**Job:** _Technology_
**Title:** _Senior Manager Customer Excellence \(Contact Center Projects\)_
**Location:** _null_
**Requisition ID:** _COR015IB_
**EOE/AA/Disabled/Veterans**
$85k-130k yearly 31d ago
Territory Restaurant Operations Specialist
Pizza Hut 4.1
Napoleonville, LA job
AHA Huts Territory Restaurant Operations Specialist Job Description AHA Huts is a 15 unit Pizza Hut franchise located New Orleans, Louisiana. The position is located in the Greater New Orleans area. A Territory Restaurant Operations Specialist is an energetic restaurant operations leader capable of leading 3 Area Coaches towards restaurant operations excellence. Each Area Coach is responsible for 4-5 restaurants. As a Territory Restaurant Operations Specialist, you will have the responsibility of overseeing the people, processes, and operations to drive excellence in day-to-day operations in your assigned stores (approximately 15 stores). This person must have proven experience to turn around low performing restaurants.
You will be responsible for the hiring, training and motivating of Area Coaches, Restaurant Managers, Shift Managers and Restaurant Teams. You will directly support Area Coaches, plan and set goals while focusing on in-store problem solving and process improvement while holding Area Coaches and Restaurant Managers to brand standards.
Territory Restaurant Operations Specialist are organized, open minded, self starters, creative and with an extroverted personality that give direction well and have a track record of consistently exceeding the guests expectations. They demonstrate a growth mindset that can seize every new opportunity to get the job done more effectively and efficiently. Territory Restaurant Operations Specialist must be high processing thinkers and problem solvers.
Operations and Leadership
* Mentors each Area Coach and Manager in the market and ensuring customer satisfaction
* Ensure Area Coaches and Managers work the designated schedule that prioritizes the business during peak hours
* Trains and monitors Mc Lane orders to ensure forecasting and bill to processes are applied
* Delivers RCP (Restaurant Controllable Profit) and meet targeted flow-thru in each restaurant
* Analyzing reports to identify opportunities of growth
* Top-line orientation through operational focus, and correct operational procedures
* Increase sales over the previous year for each assigned unit
* Executing the highest FSCC and HQSC standards, local health & safety codes to ensure compliance
* Takes ownership, identifies, and determines R&M (Repairs & Maintenance) issues and works with Area Coaches to resolve issues and implement preventive maintenance checklist & processes
* Works a customer based 50 hour plus work week; reports directly to the Chief Executive Officer.
* Operates well in a hands-on working environment; contribute to maximizing P&L management, cash control/security procedures, maintaining inventory, manage labor, review financial reports, and demonstrates a sense of urgency in taking appropriate action; multitask and quickly prioritize tasks.
* Communicates effectively to each level of our organization to provide timely verbal and written feedback to protect and grow our business.
* Conducts effective and consistent visits using period and weekly calendars and provides verbal and written feedback documents to Area Coaches and Managers
* Has a working knowledge of local store marketing techniques and sales building; high level of integrity and business ethics; the ability to recruit and develop people who will move the organization forward; strong analytical skills to assess situations, determine root cause, initiate a plan of action, and follow through to resolve; excellent communication and delegating skills; strategic goal-setting skills, the ability to make tough decisions in a fast-paced work environment; and strong collaborative and team-building skills.
* Demonstrates knowledge and understanding of our competitors' current activities and the ability to anticipate trends and effectively manages emerging business needs.
* Monitors COGS by mandating Area Coaches actively engage in daily inventory counts
* Develops an action plan to address stores with B2B over 7%
* Develops an action plan to address all restaurant speed concerns to meet brand standards
* Develops an action plan to address delivery driver and staffing needs
Management and Training
* Territory Restaurant Operations Specialist support the Area Coaches by encouraging their management teams to improve performance and capability through continuously upgrading and developing high level talent across all levels.
* Hires, develops, and promotes a strong staffing bench/surplus by consistently preparing Area Coaches and General Managers.
* Ensures internal promotions and external hiring processes are executed at the Area Coach and restaurant level.
* Takes personal accountability in developing Area Coaches and General Managers to ensure proper training and development is received prior to promotion.
* Foster active development of talent and results by continuously ranking and upgrading talent.
* Holds Area Coaches accountable for being 100% staffed at all levels - Team Members, Shift Managers and RGMs who demonstrate celebrity treatment to everyone.
* Ensure execution of the selection and training processes, through Hiring Zone and completion of Learning Zone courses in their restaurants and to hire and train and model behaviors that develop talent to achieve bench and staffing targets.
* Collaborates with all other leaders in the Region to build know how, share best practices and resources to support the Region. Builds a culture of recognition by celebrating successes of our teams.
* Involved in new employee orientation and monitoring training processes to ensure quality training
* Ensures all Restaurant Managers are Gold Seal certified
* Ensures Area Coaches and Restaurant Managers are using progressive discipline and proper documentation to address underperforming staff
* Trains and enforces Area Coaches conducting daily cash audits and addressing concerns specified by the daily recaps to control loss prevention
* Creates and proposes (to CEO) monthly contest to promote competition focused on driving company goals and targets
Mandatory Qualifications:
* Proven experience managing multiple Area Coaches to meet restaurant standards and targets
* Good communication skills and strong interpersonal and conflict resolution skills
* Basic business math and accounting skills
* Can make strong analytical decisions
* Proficient computer literacy
* College or University Degree Preferred
* Three to five years of successful high sales volume
* Operational management experience in the Quick Service Restaurant industry
* Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees
* Proven ability to drive customer satisfaction, financial performance, and employee satisfaction
* Operates with integrity and confidentiality
Benefits: Attractive benefits package offered
Apply at jobs.pizzahut.com - City: Enter Baton Rouge
Requirements
* Proven experience managing multiple Area Coaches to meet restaurant standards and targets
* Good communication skills and strong interpersonal and conflict resolution skills
* Basic business math and accounting skills
* Can make strong analytical decisions
* Proficient computer literacy
* College or University Degree Preferred
* Three to five years of successful high sales volume
* Operational management experience in the Quick Service Restaurant industry
* Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees
* Proven ability to drive customer satisfaction, financial performance, and employee satisfaction
* Operates with integrity and confidentiality
Additional Information
Salary: $80,000 plus $100 phone stipend, $600 or company car stipend, computer, gas card, Health and PTO benefits
$24k-34k yearly est. 33d ago
Customer Service
Pizza Hut 4.1
Napoleonville, LA job
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
Requirements
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old.
Additional Information
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
$18k-24k yearly est. 52d ago
Repair, Maintenance & Service Technician
Pizza Hut 4.1
Napoleonville, LA job
KEY RESPONSIBILITIES As a Service Technician, you will deliver exceptional customer service in the field in order to troubleshoot, diagnose, and repair commercial cooking, refrigeration, and/or HVAC equipment. * Defines service problems, collects data, establishes facts, and draws valid conclusions about the work needing to be performed
* Consults with the operator to order approved parts if they are not already on the truck
* Installs all parts ordered for the restaurant in a timely and professional manner and in line with company expectations
* Repairs electrical equipment and control circuits, replaces faulty electrical switches and repairs refrigeration equipment
* Complete Preventive Maintenance on HVAC systems (package and split systems) as well as commercial kitchen equipment including refrigerators, ovens, fryers, and, emergency repairs, installations and removals
* Complete in-store training of general manager on proper cleaning and daily maintenance of equipment
* Identify operating challenges that lead to equipment failure in restaurants
* Effectively manages time and resources to control costs, enhance efficiencies, and meet restaurant commitments
* Completes written work orders and inventory checklists
* Maintains a neat and orderly truck, along with accurate part and tool inventory
Requirements
ESSENTIAL QUALIFICATIONS/REQUIREMENTS
* High School Diploma or equivalent HVAC, Refrigeration and HVAC certifications
* Valid Driver's License and an acceptable driving record
* Minimum of 3 years technical experience with repairs to commercial HVAC, Refrigeration, Hot Side and Cold Side Kitchen Equipment, or formal training/military service
* Ability to diagnose and repair commercial refrigeration systems including but not limited to light commercial equipment; package and split HVAC systems
* Willingness and ability to perform On-Call and emergency after-hours duties as needed to ensure service coverage
* Successfully pass post offer pre-employment drug screen and criminal background check in order to comply with Act 34
* Detailed oriented and possess the ability to communicate (written and verbal) with owner/operator
* Self-motivated with the proven ability to prioritize and work within our proven model
* EPA Universal Certification
* CFESA Certification
* Certified to work on Marshall Middleby and Lincoln ovens
Additional Information
BENEFITS OF WORKING AT AHA HUTS
Receive a company service vehicle and fuel card or monthly vehicle allowance
Cell Phone Allowance
Competitive benefits package - Blue Cross Blue Shield of Louisiana Health Insurance
Company provided large/major tools and equipment
Pay Range - $20-$25 per hour
A Director of Operations is an energetic restaurant operations leader capable of leading 3 above store leaders towards restaurant operations excellence. As a Director of Operations, you will have the responsibility of overseeing the people, processes, and operations to drive brand excellence in day-to-day operations of all assigned stores. This person must have proven experience to turn around low performing restaurants.
You will be responsible for ensuring the hiring, training of all positions is properly executed. You will directly support above store leaders, plan and set goals while focusing on in-store problem solving and process improvement while holding the Territory Manager, Area Coaches and Restaurant Managers to brand standards.
The Director of Operations (DO) is organized, open minded, self-starter, creative and with an extroverted personality that give direction well and have a track record of consistently exceeding the guests and company expectations. The DO demonstrates a growth mindset that can seize every new opportunity to get the job done more effectively and efficiently. The Director of Operations must be a high processing thinker and problem solver.
Operations and Leadership
* Mentors each above store leader in the market and ensuring customer satisfaction
* Ensure above store and store level leaders work the designated schedule that prioritizes the business during peak hours
* Monitors Mc Lane orders and provides necessary training ensure forecasting and bill to processes are applied
* Delivers RCP (Restaurant Controllable Profit) and meet targeted flow-thru/EBITDA in each restaurant
* Analyzing reports to identify opportunities of growth
* Top-line orientation through operational focus, and correct operational procedures by the brand standards
* Increase sales over the previous year for each assigned unit
* Executing the highest FSCC and HQSC standards, local health & safety codes to ensure compliance
* Takes ownership, identifies, and determines R&M (Repairs & Maintenance) issues and works with Area Coaches to resolve issues and implement preventive maintenance checklist & processes based upon sales volume
* Works a customer based 50 hour plus work week; reports directly to the Chief Executive Officer
* Operates well in a hands-on working environment; contribute to maximizing P&L management, cash control/security procedures, maintaining inventory, manage labor, review financial reports, and demonstrates a sense of urgency in taking appropriate action; multitask and quickly prioritize tasks
* Communicates effectively to each level of our organization to provide timely verbal and written feedback to protect and grow our business
* Conducts effective and consistent visits using period and weekly calendars and provides verbal and written feedback documents to above store and store level leaders
* Has a working knowledge of local store marketing techniques and sales building; high level of integrity and business ethics; the ability to recruit and develop people who will move the organization forward; strong analytical skills to assess situations, determine root cause, initiate a plan of action, and follow through to resolve.
* Excellent communication and delegating skills; strategic goal-setting skills, the ability to make tough decisions in a fast-paced work environment; and strong collaborative and team-building skills.
* Demonstrates knowledge and understanding of our competitors' current activities and the ability to anticipate trends and effectively manages emerging business needs.
* Monitors COGS (Cost of Goods Sold) by mandating Area Coaches actively engage in daily inventory counts
* Develops an action plan to address stores with B2B over 7%
* Develops an action plan to address all restaurant speed concerns to meet brand standards
* Develops an action plan to address delivery driver and staffing needs
* Develops an action plan to address stores with COGS above 28%
* Plans, establishes, and maintains a sound and effective restaurant management organization capable of achieving or exceeding the desired sales, profitability, and customer satisfaction goals
* Motivates restaurant management team to improve customer satisfaction, increase revenue and profits, and for optimum restaurant performance
Management and Training
* Director of Operations supports the above store leaders by encouraging their management teams to improve performance and capability through continuously upgrading and developing high level talent across all levels.
* Hires, develops, and promotes a strong staffing bench/surplus by consistently preparing Area Coaches and General Managers.
* Ensures internal promotions and external hiring processes are executed at the Area Coach and restaurant level.
* Takes personal accountability in developing Area Coaches and General Managers to ensure proper training and development is received prior to promotion.
* Foster active development of talent and results by continuously ranking and upgrading talent.
* Holds Area Coaches accountable for being 100% staffed at all levels - Team Members, Shift Managers and RGMs who demonstrate celebrity treatment to everyone.
* Ensure execution of the selection and training processes, through Hiring Zone and completion of Learning Zone courses in their restaurants and to hire and train and model behaviors that develop talent to achieve bench and staffing targets.
* Collaborates with all other leaders in the Region to build know how, share best practices and resources to support the Region. Builds a culture of recognition by celebrating successes of our teams.
* Involved in new employee orientation and monitoring training processes to ensure quality training
* Ensures all Restaurant Managers are Gold Seal certified
* Ensures Area Coaches and Restaurant Managers are using progressive discipline and proper documentation to address underperforming staff
* Trains and enforces Area Coaches conducting daily cash audits and addressing concerns specified by the daily recaps to control loss prevention
* Creates and proposes (to CEO) monthly contest to promote competition focused on driving company goals and targets
* Completes all administrative duties in a timely manner that meets deadlines and follows instructions
* Possess interpersonal skills that will allow the effective candidate to manage, coach, develop and motivate current managers.
* Direct and manage overall operations of restaurants through on-site visits and analysis of reports. Ensures assigned area achieves financial commitments and guest satisfaction standards.
* Provide strategic and tactical guidance to develop restaurant operations, standards and guidelines including service, product preparation, sales, guest relations, safety/security, marketing and GM development.
* Ensure direct reports perform all necessary administrative and accounting duties promptly and properly. This includes preparing/overseeing and submitting accurate daily/weekly/monthly paperwork, ensuring cash handling procedures, maintaining and controlling of restaurant assets, maintaining food and beverage inventory, compliance with local, state and federal laws, regulations and guidelines, adhering to the restaurant operating budget, and managing service contracts.
* Ensure direct reports perform all necessary administrative and accounting duties promptly and accurately. Monitors capital expenditures within each restaurant and for the assigned area.
* Analyze systems and procedures for continual improvement. Provides strategic direction for sales, operations and promotions.
Requirements
Proven experience managing multiple above store leaders to meet restaurant standards and targets
* Good communication skills and strong interpersonal and conflict resolution skills
* Proficient business math and accounting skills
* Can make strong analytical decisions
* Proficient computer literacy
* College or University Degree Preferred
* Three to five years of successful high sales volume
* Operational management experience in the Quick Service Restaurant industry
* Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees
* Proven ability to drive customer satisfaction, financial performance, and employee satisfaction
* Operates with integrity and confidentiality
* Must be able to analyze a general ledger document
* Must be able to put together weekly rack and stack based upon prior week's profitability data, i.e. labor %, COGS%, allowances %, etc.
* Must be able to analyze P&L profitability and create reports for the field that highlights results for period end P&Ls.
* Must able to analyze sales and transaction trends to develop local store marketing strategy, driving a consistent message.
* Must be able to implement AHA Hut's overall vision without fail.
* Must be able to create bonus programs that motivate team members to implement AHA Hut's vision
* Must be able to create and implement a successful delivery driver program that includes hiring of driving and retaining of drivers to drive delivery sales and meet speed standards according to the brand standards.
* Must be able to use EXCEL
* Must have 10 years experience at multi-unit level
Additional Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$57k-106k yearly est. 52d ago
Territory Restaurant Operations Specialist
Pizza Hut 4.1
Donaldsonville, LA job
AHA Huts Territory Restaurant Operations Specialist Job Description AHA Huts is a 15 unit Pizza Hut franchise located New Orleans, Louisiana. The position is located in the Greater New Orleans area. A Territory Restaurant Operations Specialist is an energetic restaurant operations leader capable of leading 3 Area Coaches towards restaurant operations excellence. Each Area Coach is responsible for 4-5 restaurants. As a Territory Restaurant Operations Specialist, you will have the responsibility of overseeing the people, processes, and operations to drive excellence in day-to-day operations in your assigned stores (approximately 15 stores). This person must have proven experience to turn around low performing restaurants.
You will be responsible for the hiring, training and motivating of Area Coaches, Restaurant Managers, Shift Managers and Restaurant Teams. You will directly support Area Coaches, plan and set goals while focusing on in-store problem solving and process improvement while holding Area Coaches and Restaurant Managers to brand standards.
Territory Restaurant Operations Specialist are organized, open minded, self starters, creative and with an extroverted personality that give direction well and have a track record of consistently exceeding the guests expectations. They demonstrate a growth mindset that can seize every new opportunity to get the job done more effectively and efficiently. Territory Restaurant Operations Specialist must be high processing thinkers and problem solvers.
Operations and Leadership
* Mentors each Area Coach and Manager in the market and ensuring customer satisfaction
* Ensure Area Coaches and Managers work the designated schedule that prioritizes the business during peak hours
* Trains and monitors Mc Lane orders to ensure forecasting and bill to processes are applied
* Delivers RCP (Restaurant Controllable Profit) and meet targeted flow-thru in each restaurant
* Analyzing reports to identify opportunities of growth
* Top-line orientation through operational focus, and correct operational procedures
* Increase sales over the previous year for each assigned unit
* Executing the highest FSCC and HQSC standards, local health & safety codes to ensure compliance
* Takes ownership, identifies, and determines R&M (Repairs & Maintenance) issues and works with Area Coaches to resolve issues and implement preventive maintenance checklist & processes
* Works a customer based 50 hour plus work week; reports directly to the Chief Executive Officer.
* Operates well in a hands-on working environment; contribute to maximizing P&L management, cash control/security procedures, maintaining inventory, manage labor, review financial reports, and demonstrates a sense of urgency in taking appropriate action; multitask and quickly prioritize tasks.
* Communicates effectively to each level of our organization to provide timely verbal and written feedback to protect and grow our business.
* Conducts effective and consistent visits using period and weekly calendars and provides verbal and written feedback documents to Area Coaches and Managers
* Has a working knowledge of local store marketing techniques and sales building; high level of integrity and business ethics; the ability to recruit and develop people who will move the organization forward; strong analytical skills to assess situations, determine root cause, initiate a plan of action, and follow through to resolve; excellent communication and delegating skills; strategic goal-setting skills, the ability to make tough decisions in a fast-paced work environment; and strong collaborative and team-building skills.
* Demonstrates knowledge and understanding of our competitors' current activities and the ability to anticipate trends and effectively manages emerging business needs.
* Monitors COGS by mandating Area Coaches actively engage in daily inventory counts
* Develops an action plan to address stores with B2B over 7%
* Develops an action plan to address all restaurant speed concerns to meet brand standards
* Develops an action plan to address delivery driver and staffing needs
Management and Training
* Territory Restaurant Operations Specialist support the Area Coaches by encouraging their management teams to improve performance and capability through continuously upgrading and developing high level talent across all levels.
* Hires, develops, and promotes a strong staffing bench/surplus by consistently preparing Area Coaches and General Managers.
* Ensures internal promotions and external hiring processes are executed at the Area Coach and restaurant level.
* Takes personal accountability in developing Area Coaches and General Managers to ensure proper training and development is received prior to promotion.
* Foster active development of talent and results by continuously ranking and upgrading talent.
* Holds Area Coaches accountable for being 100% staffed at all levels - Team Members, Shift Managers and RGMs who demonstrate celebrity treatment to everyone.
* Ensure execution of the selection and training processes, through Hiring Zone and completion of Learning Zone courses in their restaurants and to hire and train and model behaviors that develop talent to achieve bench and staffing targets.
* Collaborates with all other leaders in the Region to build know how, share best practices and resources to support the Region. Builds a culture of recognition by celebrating successes of our teams.
* Involved in new employee orientation and monitoring training processes to ensure quality training
* Ensures all Restaurant Managers are Gold Seal certified
* Ensures Area Coaches and Restaurant Managers are using progressive discipline and proper documentation to address underperforming staff
* Trains and enforces Area Coaches conducting daily cash audits and addressing concerns specified by the daily recaps to control loss prevention
* Creates and proposes (to CEO) monthly contest to promote competition focused on driving company goals and targets
Mandatory Qualifications:
* Proven experience managing multiple Area Coaches to meet restaurant standards and targets
* Good communication skills and strong interpersonal and conflict resolution skills
* Basic business math and accounting skills
* Can make strong analytical decisions
* Proficient computer literacy
* College or University Degree Preferred
* Three to five years of successful high sales volume
* Operational management experience in the Quick Service Restaurant industry
* Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees
* Proven ability to drive customer satisfaction, financial performance, and employee satisfaction
* Operates with integrity and confidentiality
Benefits: Attractive benefits package offered
Apply at jobs.pizzahut.com - City: Enter Baton Rouge
Requirements
* Proven experience managing multiple Area Coaches to meet restaurant standards and targets
* Good communication skills and strong interpersonal and conflict resolution skills
* Basic business math and accounting skills
* Can make strong analytical decisions
* Proficient computer literacy
* College or University Degree Preferred
* Three to five years of successful high sales volume
* Operational management experience in the Quick Service Restaurant industry
* Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees
* Proven ability to drive customer satisfaction, financial performance, and employee satisfaction
* Operates with integrity and confidentiality
Additional Information
Salary: $80,000 plus $100 phone stipend, $600 or company car stipend, computer, gas card, Health and PTO benefits