Director of Property Operations - Waldorf Astoria Beverly Hills
Hilton Worldwide, Inc. 4.5
Hilton Worldwide, Inc. job in Beverly Hills, CA
Job Description - Director of Property Operations - Waldorf Astoria Beverly Hills
Director of Property Operations - Waldorf Astoria Beverly Hills (Job Number: HOT0C6VP)
Waldorf Astoria Beverly Hills is a leading luxury hotel. The property has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets, including an elevated Mediterranean restaurant, a Jean‑Georges rooftop restaurant, lobbies lounge, and in‑room dining.
The Director of Property Operations will direct and oversee the functionality and safety of the facility to protect the well‑being of all guests and team members in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Responsibilities
Direct and oversee the functionality and safety of the facility, including physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems, and grounds according to federal, state and local regulations.
Conduct facility inspections.
Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system.
Direct, oversee and maintain required documentation for energy management and conservation and preventive maintenance programs.
Lead, manage and communicate information about capital projects and property rehabilitations, including scheduling, budgeting and complying with contractor bidding standard.
Direct daily department operations, including guest service standards and initiatives, product quality, inventory management and cost controls, systems use and management, budgeting and forecasting, adherence to federal, state and local standards and meeting participation and facilitation.
Monitor and develop team member performance to include supervision and professional development, conducting counseling and evaluations and delivering recognition and reward.
Recruit, interview and train team members.
Qualifications
Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Urgency - We operate with a sense of urgency and discipline.
Key Attributes:
Quality
Productivity
Customer Focus
Benefits
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more).
Career growth and development
Team Member Resource Group.
Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Salary Range: $170,000 - $190,000 based on applicable experience.
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$170k-190k yearly 3d ago
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Housekeeper/Room Attendant - Hilton Garden Inn LAX El Segundo
Hilton Worldwide 4.5
Hilton Worldwide job in El Segundo, CA
Job Title: Housekeeper Starting Wage: $20.40 As part of Team Hilton, our Housekeepers love being a part of our award-winning culture. From flexible scheduling and a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program, you'll love working at Hilton!
What are the benefits of working for Hilton?
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Go Hilton travel program: 100 nights of discounted travel
* Access to your pay when you need it through DailyPay
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
* Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
* Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
* Flexible shifts and days off
* Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
* Mental health resources including free counseling through our Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* 401K plan and company match to help save for your retirement
Available benefits may vary depending upon property-specific terms and conditions of employment
What will you do as a Housekeeper?
Hilton Housekeepers are the heart of our hospitality, making our hotels a home away from home for our guests! Your meaningful work impacts the guest's stay from start to finish, providing a safe and clean environment for all.
A day in the life of a Hilton Housekeeper may include:
* Friendly interactions with our guests to make their stay memorable and comfortable
* Cleaning our guest rooms to keep them in excellent shape, including making beds, cleaning bathrooms, dusting, vacuuming and ownership of the room product
* Changing and replenishing bed linens, towels and guest supplies and amenities
* Wearing your comfortable Team Member apparel specially designed with your function in mind
* Stocking, organizing and transporting the housekeeping supply cart across the hotel, allowing you to get your steps in and stay active!
* Being a key part of the Hilton mission: Filling the earth with the light and warmth of hospitality!
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to the individual's sex, color, race, religion, national origin, age, disability, sexual orientation, gender identity of any other protected group status as defined by and subject to applicable local laws. Hilton's commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance the Company's competitiveness in attracting Team Members, customers, corporate partners and owners.
$20.4 hourly 19d ago
Director of Finance - Regent Santa Monica Beach
Intercontinental Hotels Group 3.9
Santa Monica, CA job
Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk‑in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.
Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award‑winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state‑of‑the‑art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.
Job Summary:
As the Director of Finance, you will provide financial leadership to the business. You will play a crucial role in ensuring the development and implementation of property‑wide strategies that will help us achieve our financial goals. Primary responsibilities include financial analysis and financial reporting, budgeting/forecasting, audit and control, working capital, and cash control. Develop and implement capital expenditure plans, owner relations, and owner reporting.
The ideal candidate should be comfortable with balancing the books when it comes to managing the needs of owners, auditors and regulatory agencies while also monitoring and improving profitability.
Reporting to the General Manager, every day is different, but you will mostly:
Promote Regent's service philosophy and style through our people attributes.
Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
Collaborate and advise department heads on the interpretation and analysis of financial data, recommending courses of action to maximize resort's profitability.
Directing and administering the resort's financial operations including, but not limited to, asset protection, financial reporting, systems management, resort‑wide budget and forecasting, team management, and meeting participation and facilitation.
Prepare and review monthly financial statements, budgets, forecasts/projections, and reporting for corporate and ownership.
Conduct weekly labor review meetings and monthly financial statement reviews with the property leadership team and drive desired results.
Coordinate with BSC to ensure all necessary information is compiled, reviewed, and approved.
Monitor and maintain adequate internal control over revenues, expenses, assets, and liabilities of the resort (customer billing, paycheck distribution, payroll and bank audits, contract review, compliance, etc.) in accordance with current accounting policies, and procedures. Ensure compliance is maintained with company policies, laws, rules, and regulations.
Conduct findings from CSA and internal audit reviews and oversee the resolution of findings.
Oversee and supervise property Accounts Receivable, Accounts Payable, Payroll, and General Accounting functions, ensuring synergy with BSC.
Coach and develop colleagues; hire, assesses, discipline, and document performance.
Act as advisor to staff to help meet established schedules and/or resolve technical or operational problems.
Orients property managers to the accounting function and coaches to effectively manage their department's financial performance.
Other tasks/projects as assigned.
What we need from you:
4-8 years' experience in hotel accounting or auditing with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work‑related experience.
Bachelor's degree in finance, Accounting, or a related field.
Professional accounting or finance designation or certification preferred.
In‑depth knowledge of GAAP and the Uniform Standard of Accounts for the Lodging Industry.
Proficiency with MS Word, Excel, PowerPoint, Outlook, and SharePoint.
Experience with PeopleSoft ERP, Opera, Micros, and Essbase is highly desired.
Strong attention to detail and accuracy in financial reporting.
Exceptional communication and presentation skills, with the ability to effectively communicate financial concepts to non‑financial stakeholders.
Ability to work well under pressure and effectively handle multiple priorities and meet deadlines in a fast‑paced and dynamic environment.
Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others.
Ability to take the initiative to identify, prioritize and implement all elements required for the team to fulfill responsibilities in accordance with core strategic goals.
Skilled in interpreting complex financial data to deliver actionable insights and fostering the development of problem‑solving abilities among direct reports and colleagues when appropriate.
Ability to collaborate with others and act in an objective manner in order to effectively solve problems and stay on track toward accomplishing organizational goals.
Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met.
What you can expect from us:
The annualpay range for this role is$150,000.00to $220,000.00. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This position is eligible to participate in the Company's Bonus Plan.
We offer a comprehensive package of benefits including paid time‑off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
Who we are
Guests have made grand entrances through the doors of Regent Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life's most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.
Don't quite meet every single requirement, but still believe you're a great fit for the job? We'll never know unless you hit the ‘Apply' button. Start your journey with us today.
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
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$150k-220k yearly 2d ago
Steward - Regent Santa Monica Beach
Intercontinental Hotels Group 3.9
Santa Monica, CA job
About Us:
Regent Santa Monica Beach-an IHG Hotels & Resorts (IHG) property-lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury.
Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.
Job Summary:
As Steward/Stewardess at Regent Santa Monica Beach, you will play a pivotal role in maintaining the highest standards of cleanliness, hygiene, and operational efficiency within our culinary and dining areas. Your dedication to ensuring a seamless operation behind the scenes will contribute to the overall exceptional guest experience.
A little bit about your day:
Reporting to the Stewarding Supervisor, every day is different, but you will mostly:
Promote Regent's service philosophy and style through our people attributes.
Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
Wash, sanitize, and polish dishes, utensils, glassware, and kitchen equipment using proper techniques.
Ensure that all items are cleaned to the highest standards and ready for use by the culinary team.
Maintain a clean and organized kitchen environment by regularly sweeping, mopping, and cleaning work surfaces, Coolers and Equipment.
Empty and clean trash and recycling bins to prevent the buildup of waste.
Assist with receiving, storing, and organizing kitchen supplies, including dry goods, perishables, and cleaning materials.
Maintain a stock of clean and sanitized kitchen tools and utensils for the culinary team's use.
Ensure all F&B equipment is organized and available for all banquet events.
Run food for Platted and Buffet Banquet Events. Maintain and restock Buffets. Assist in Platted up Banquet Functions.
Assist in the efficient setup and breakdown of banquet spaces for events and meetings.
Adhere to food safety and sanitation standards, including proper handwashing and wearing appropriate Personal Protective Equipment (PPE).
Monitor and report any maintenance or safety issues to the appropriate department.
Dispose of kitchen waste in an environmentally responsible manner, following recycling and waste separation guidelines.
Communicate effectively with kitchen staff, servers, and other team members to ensure smooth operations and timely service.
Maintain accurate records of the dishwashing and cleaning processes, ensuring compliance with health and safety regulations.
What We need from you:
High school diploma or equivalent education.
Familiarity with proper dishwashing and sanitation procedures.
Basic food handling and prep skills are a plus.
Strong communication, and interpersonal skills.
Excellent organizational and multi-tasking abilities.
Ability to work in a fast-paced environment.
Knowledge of inventory management and ordering processes.
Carrying or lifting items weighing up to 50 pounds.
Ability to stand, stoop, and bend repetitively.
Attention to detail and a commitment to delivering exceptional service.
Willingness to assist in other areas when necessary and reasonable requested.
Flexible schedule, able to work evenings, weekends, and holidays.
What you can expect from us:
The hourly pay range for this role is $25.32 to $31.65. This range is only applicable for jobs to be performed at Regent Santa Monica Beach.
IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
$25.3-31.7 hourly Auto-Apply 39d ago
Guest Environment Expert
Marriott 4.6
Burbank, CA job
**Additional Information** **Job Number** 25196612 **Job Category** Housekeeping & Laundry **Location** SpringHill Suites by Marriott Los Angeles Burbank/Downtown, 549 S San Fernando Blvd, Burbank, California, United States, 91502VIEW ON MAP (*******************************************************************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $22.30-$22.30 per hour
**POSITION SUMMARY**
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
SpringHill Suites by Marriott offer guests an upscale yet relaxed atmosphere. Every room is a spacious suite, providing families more room to relax and business travelers the ability to separate work from sleep. With complimentary breakfast, pools in most locations, and wine and beer in the market, SpringHill Suites attracts leisure and business travelers alike. In joining SpringHill Suites, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$22.3-22.3 hourly 32d ago
Events Manager
Marriott 4.6
Los Angeles, CA job
**Additional Information** **Job Number** 25205248 **Job Category** Event Management **Location** Shared Unit L.A. LIVE CY, 901 W Olympic Blvd, Los Angeles, California, United States, 90015VIEW ON MAP (****************************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $70,310-$74,310 annually
**JOB SUMMARY**
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
**CORE WORK ACTIVITIES**
**Managing Event Logistics and Operations**
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
**Ensuring and Providing Exceptional Customer Service**
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence known to customer at all times during this process.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.
**Leading Event Management Teams**
- Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
**Supporting and Coordinating with the Sales and Marketing Function**
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
**Conducting Human Resources Activities**
- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assists in the development and implementation of corrective action plans.
- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges associated with his/her group.
- Performs other duties as assigned to meet business needs.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$70.3k-74.3k yearly 6d ago
Residences Concierge - Part Time
Marriott 4.6
Los Angeles, CA job
**Additional Information** Open Availability, Flexible Shift **Job Number** 25204312 **Job Category** Rooms & Guest Services Operations **Location** W Hollywood Condo Assoc WH, 6250 Hollywood Blvd, Los Angeles, California, United States, 90028VIEW ON MAP (*****************************************************************************************************************************************************************
**Schedule** Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $30.88-$30.88 per hour
**POSITION SUMMARY**
Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$30.9-30.9 hourly 13d ago
Spa Desk Agent
Marriott 4.6
Santa Barbara, CA job
**Additional Information** Open availability, Weekend Shifts, Day and Evening Shifts **Job Number** 26209278 **Job Category** Spa **Location** The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Ave, Santa Barbara, California, United States, 93117VIEW ON MAP (*****************************************************************************************************************************************************************************
**Schedule** Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $29.00-$29.00 per hour
**POSITION SUMMARY**
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$29-29 hourly 4d ago
Bellperson - Regent Santa Monica Beach
Intercontinental Hotels Group 3.9
Santa Monica, CA job
About Us:
Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.
Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.
Job Summary:
The Bellperson is instrumental in ensuring a seamless and luxurious experience for our guests. Operating within the quiet elegance of our hotel, you play a vital role in upholding our commitment to exceptional service and creating an atmosphere of tranquility and sophistication.
A little bit about your day:
Reporting to the Guest Services Manager, every day is different, but you will mostly be:
Promote Regent's service philosophy and style through our people attributes.
Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
Attend daily shift briefings at the start of your shift.
Complete the Bellperson's checklist during your shift and notify the Manager on Duty of any discrepancies or challenges.
Polish all bell carts during your shift to ensure cleanliness and expectational presentation.
Clean and organize bell storage to ensure the utmost cleanliness.
Deliver all guest-requested items promptly and complete calls in the KYC system.
Maintain a polished and professional appearance, adhering to the hotel's grooming and uniform standards.
Extend a warm and gracious welcome to guests upon arrival, assist with luggage, and provide a seamless and exceptional experience.
Ensure a warm, lasting impression to guests upon departure, assisting with luggage and any other guest needs.
Handle guests' luggage with care, ensuring it's safe and secure, and transport to and from guest rooms.
Assist with packing and unpacking if requested by guests.
Offer information about the hotel facilities, services, and local attractions to enhance the guest experience.
Maintain designated posting location throughout the lobby and interact and assist guests as needed.
Log all guest requests and deliveries on the bellperson's activity log.
Store all guest luggage seamlessly and securely using the proper color tag for arrivals, departures, and storage.
Assist guests with room shows, being fully knowledgeable about room types and property information.
Communicate professionally over the radio, responding to all requests and calls.
Coordinate with other departments to fulfill guest requests promptly and effectively.
Collaborate with the valet parking team to ensure seamless handling of guests' vehicles and requests.
Assist guests with transportation arrangements and information.
Assist with unloading luggage for large groups and coordinate delivery with the front desk agent(s).
Maintain vigilance in the lobby area to ensure the safety and security of guests and their belongings.
Report any suspicious activity or concerns to the security team.
What We need from you:
Proven guest service experience or a similar guest-facing role, preferably in a luxury hotel or high-end establishment.
Exceptional interpersonal and communication skills.
Impeccable grooming and presentation
Ability to remain calm and composed in high-pressure situations.
Strong physical fitness to handle and perform duties effectively.
Flexible schedule, able to work evenings, weekends, and holidays.
What you can expect from us:
The hourly pay range for this role is $19.50 to $20.50, plus tips. This range is only applicable for jobs to be performed at Regent Santa Monica Beach.
IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
$19.5-20.5 hourly Auto-Apply 60d+ ago
Busperson The Set (Part-Time) - Hilton Santa Barbara Beachfront Resort
Hilton 4.5
Hilton job in Santa Barbara, CA
TheHilton Santa Barbara Beachfront Resort \(******************************************************************************************* looking for its next **Busperson at the Set \(Part\-Time\)** to join their Food and Beverage team\! Ideally situated on California's Central Coastline and steps away from pristine beaches\. The property pays homage to Santa Barbara's culture and history throughout the 24\-acre resort\. Here you will be a part of a team that was ranked \#1 on Great Places to Work and on Fortune's World's Best Workplaces list\!
**The ideal candidate for this role will possess:**
+ A minimum of six months of customer service experience\.
+ A minimum of six months of Food & Beverage experience\.
+ AValid Food Safety Certification and RBS Certification required\.
+ Ability to adapt, stay organized, and perform effectively in fast\-paced, demanding environments\.
+ Ability to work a flexible schedule, including weekends and holidays\.
+ Previous fine dining experience is a plus\.
+ Most importantly, a genuine service\-driven mindset with a passion for delivering exceptional guest experiences\.
**Shift Pattern** : Part\-Time
**Hourly Rate:** $16\.50 per hour
**What will I be doing?**
As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc\.
+ Ensure tableware is in good and working condition and report any defects for repair
+ Stock, maintain and clean designated food station\(s\)
+ Assist food server\(s\) with table service, including, but not limited to, serving beverages, breads, etc\.
+ Retrieve and transport dirty tableware to dishwashing area
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Bars and Restaurants_
**Title:** _Busperson The Set \(Part\-Time\) \- Hilton Santa Barbara Beachfront Resort_
**Location:** _null_
**Requisition ID:** _HOT0C5XQ_
**EOE/AA/Disabled/Veterans**
$16 hourly 19d ago
Director of Housekeeping - Regent Santa Monica Beach
Intercontinental Hotels Group 3.9
Santa Monica, CA job
About us:
Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.
Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.
Job Summary:
The Director of Housekeeping for our ultra-luxury hotel is a key leadership position responsible for overseeing and managing the housekeeping and laundry operations to ensure exceptional cleanliness, organization, and presentation throughout the hotel. This role requires a commitment to delivering unparalleled service and maintaining the highest cleanliness and efficiency standards.
A little bit about your day:
Reporting to the Director of Rooms, every day is different, but you will mostly:
Leadership and Team Management: Provide strong leadership and guidance to the housekeeping team, including managers, supervisors, room attendants, house attendants, laundry attendants, minibar attendants, and uniform colleagues. Foster a positive work environment and culture, promote teamwork, and train and motivate colleagues to deliver exceptional service.
Operational Excellence: Develop and implement standard operating procedures in accordance with Forbes 5-star luxury standards to ensure efficient and effective housekeeping and laundry operations. Monitor and maintain the cleanliness and maintenance of all guest rooms, public areas, heart-of-house areas, and amenities. Continuously strive for excellence and exceed guest expectations in cleanliness and overall guest experience.
Guest Satisfaction: Work closely with other housekeeping team and other departments to ensure a seamless and uplifting experience. Address guest feedback and concerns promptly, striving to exceed expectations and maintain the hotel's reputation for excellence.
Quality Control: Regularly inspect guest rooms and public areas to ensure adherence to the highest cleanliness and quality standards. Address any deficiencies promptly and work closely with other departments to resolve guest issues or concerns related to housekeeping.
Inventory and Supplies Management: Oversee the inventory and ordering of housekeeping supplies, amenities, linens, and cleaning products. Maintain a cost-effective approach while ensuring an ample supply of necessary items to support daily operations.
Budgeting and Cost Control: Prepare and manage the housekeeping department budget, ensuring effective cost control measures are in place. Identify opportunities for cost saving without compromising quality or service.
Training and Development: Develop and implement comprehensive training programs for housekeeping staff, focusing on technical skills, safety procedures, and customer service. Provide ongoing coaching and development opportunities to foster a skilled and knowledgeable team.
Health and Safety Compliance: Ensure compliance with all health and safety regulations and guidelines, including proper handling and storage of cleaning chemicals, adherence to established safety protocols, and implementation of proper ergonomics practices.
Sustainability Initiatives: Implement and promote eco-friendly practices and initiatives within the housekeeping department, such as energy conservation, waste reduction, and environmentally friendly cleaning products.
Collaboration and Communication: Foster effective communication and collaboration with other departments, such as Front Office, Engineering, and Food and Beverage, to ensure seamless operations and guest satisfaction. Coordinate with the Concierge and Front Desk teams to ensure timely guest and special services delivery.
What we need from you:
Bachelor's degree in hospitality management or a related field (preferred).
Proven experience in a leadership role with a union environment within the housekeeping department of an ultra-luxury hotel or a similar upscale hospitality establishment.
Strong knowledge of housekeeping operations, including cleaning techniques, equipment, and industry best practices.
Excellent organizational and time management skills with the ability to prioritize and delegate effectively.
Exceptional attention to detail and commitment to the highest cleanliness and guest service standards.
Excellent interpersonal and communication skills, building positive relationships with staff, guests, and other hotel departments.
Proficiency in hotel property management systems and related software.
Strong problem-solving and decision-making abilities.
Familiarity with sustainability practices and initiatives within the hospitality industry.
What you can expect from us:
The annual pay range for this role is $140,000.00 to $150,000.00. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This position is eligible for bonus pay.
We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
$140k-150k yearly Auto-Apply 46d ago
Executive Hotel Manager: Luxury Ops & Guest Experience
Hilton Worldwide, Inc. 4.5
Hilton Worldwide, Inc. job in Beverly Hills, CA
A leading global hospitality company is seeking a Hotel Manager for their Waldorf Astoria Beverly Hills. You will oversee operations, ensuring guest satisfaction and team engagement, while upholding luxury standards. The ideal candidate has extensive experience in luxury environments, particularly in leadership roles at high-revenue properties. This position offers a competitive salary range of $210,000 - $230,000 annually along with robust benefits.
#J-18808-Ljbffr
$57k-82k yearly est. 6d ago
Reservations Sales Coordinator - Regent Santa Monica Beach
Intercontinental Hotels Group 3.9
Santa Monica, CA job
About us:
Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.
Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.
Job Summary:
As a Reservations Sales Coordinator, you will be an expert in providing travel advice and solutions. A critical customer touch point for delivering on our Regent experience. Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty.
A little bit about your day:
Reporting to the Reservations Manager, every day is different, but you'll mostly:
Promote Regent's service philosophy and style through our people attributes.
Adhere to Regent Santa Monica Beach's standards in job performance and retail policies.
Sell luxury sleeping accommodations, wellness services, and the restaurant.
Probing and suggesting the appropriate services and room product in a short booking window.
Address a diverse customer base ranging from Travel Advisors, High Net Worth family managers and individual travelers.
Create customer loyalty and enhance the guest experience.
Capture sales from incoming reservation calls and coordinate details of each reservation.
Guiding guests through all their options when selecting the most suitable accommodations based on their preferences and needs.
Complete internal reservation forms.
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
Process Internal Reservations and FIT reservations.
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention or VIP guests.
Review reports to ensure all reservations are setup with correct billing requirements, traces and estimate time of arrival.
Maintain knowledge regarding handling types of reservations, such as Luxury Consortia, wholesale, packages and negotiated business.
Actively promote our resort services, packages, and special offers to potential guests.
Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management, despite difficulties or obstacles.
Collaborate with other departments to ensure guest requests and preferences are met.
Promptly and professionally, respond to guest inquiries and resolving any issues or complaints to maintain their Regent experience.
Offer recommendations for local attractions, dining, and entertainment options.
Maintain a thorough knowledge of the resort's facilities, services, and policies.
Manage time effectively (including adherence to assigned schedule, attendance, break time compliance, etc.)
Take ownership of personal development while aligning with team priorities and company goals.
Communicate guest preferences, special requests, and important information to relevant colleagues.
Participate in regular team meetings and training sessions to enhance product knowledge and sales skills.
In the event that the Reservations Manager and/or Reservations and Training Supervisor are unavailable, this position will assume supervisory and training responsibilities, including, but not limited to:
Training and developing new reservations staff. This includes providing training on the resort's reservation system, customer service skills, and other relevant topics.
Monitoring and evaluating call volume and distribution of incoming calls.
Resolving customer complaints. This includes investigating complaints, taking corrective action, and communicating with the customer to ensure their satisfaction.
Maintaining relationships with travel agents and other key partners. This includes building rapport, developing partnerships, and ensuring that the needs of these partners are met.
Ensuring that the reservations department complies with all relevant regulations. This includes staying up-to-date on industry regulations and ensuring that the reservations department is in compliance
What we need from you:
Previous sales experience, within a luxury environment, preferred.
Sales-driven representative with acute sales acumen.
High school diploma or equivalent; additional education or hospitality-related training is a plus.
Excellent reading, writing and oral proficiency in the English language, ability to speak multiple languages or an additional language is a plus.
Must possess the utmost customer service.
Previous call center experience in a sales capacity (non-scripted environment) or other call handling experience preferred.
Previous experience working in a luxury environment, preferred.
Exceptional communication and interpersonal skills, with a friendly and professional demeanor.
Exceptional customer service skills, with the ability to anticipate guest needs and provide personalized recommendations.
Capability in using resort's reservation systems and other software applications.
Attention to detail when processing reservations and handling guest information.
Ability to multitask and work effectively in a fast-paced environment.
Flexibility to work shifts, including evenings, weekends, and holidays, as required.
What you can expect from us:
The hourly pay range for this role is $30.00 to $34.00. This position is eligible for sales incentive. This range is only applicable for jobs to be performed at Regent Santa Monica Beach.
We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
$30-34 hourly Auto-Apply 40d ago
Chef de Cuisine, San Laurel - Conrad Los Angeles
Hilton Worldwide 4.5
Hilton Worldwide job in Los Angeles, CA
Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California. Located in Downtown LA's cultural corridor, Conrad Los Angeles is the city's newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences-including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup.
Want to get an inside look? Take a virtual tour.
Want to learn more? Instagram, Facebook
About The Grand LA
The Grand LA combines lifestyle, arts, and culture to provide a truly unique experience in Los Angeles. It is at the epicenter of downtown LA's cultural corridor across from the Walt Disney Concert Hall with two towers, a 45-story residential and 28-story hotel, and more than 176,000 square feet of retail space anchored by chef-driven restaurants and a collection of shops, entertainment, and hospitality.
What will I be doing?
As Chef de Cuisine, you would be responsible for assisting in the direction and administration of the planning, preparation, production and control of culinary operations in the rooftop restaurant, pool, and lobby bar in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Assist the Executive Chef in the direction and oversight of all culinary operations, to include, but not limited to, preparation and production of all hotel meals, food quality and presentation, compliance with all safety and sanitation standards and regulation, team member productivity and performance, implementation of policies and procedures, cost controls and overall profitability
* Assist the Executive Chef by interacting with guests and clients to monitor and assess satisfaction trends, evaluate and address issues and make improvements accordingly
* Stay abreast on current food trends and techniques, and regional tastes.
* Ensure compliance with federal, state, local and company health, safety, sanitation and alcohol awareness standards
* Monitor and develop team member performance to include, but not limited to, providing supervision, conducting counseling and assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Access to pay when you need it through DailyPay
* Medical Insurance Coverage - for you and your family
* Mental health resources including Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* Go Hilton travel program: 100 nights of discounted travel
* Career growth and development
* Team Member Resource Groups
* Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment.
Pay Rate: The annual salary for this role is $80,000-$90,000 and is based on applicable and specialized experience and location.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
#LI-JS3
$80k-90k yearly 11d ago
Front Office Supervisor
Hilton Garden Inn Lax 4.5
Hilton Garden Inn Lax job in Los Angeles, CA
Job DescriptionDescription:
About Us
At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.
Join our team of Experience Curators!
Concert Hospitality has an amazing opportunity as a Front Desk Supervisor
About Hilton Garden Inn
Hilton Garden Inn offers business and leisure guests upscale and affordable accommodation with modern amenities for a hotel experience that is simply on another level. At Hilton Garden Inn, you'll find an open, inviting atmosphere with warm, glowing service, thoughtful touches and elevated food and beverage experiences that make your stay easier and more comfortable.
You should join our team if you...
Believe that every guest interaction is an opportunity to create a memorable experience.
· Have a passion for hospitality and take ownership of delivering exceptional service.
· Understand that the details make all the difference, and every touchpoint matters.
· Thrive in a fast-paced environment where teamwork and adaptability are key.
· Love being part of a story-creating connections with guests and leading a team to do the same.
You're a great fit for this role if you love...
· Leading and motivating a team to deliver outstanding guest service.
· Handling guest inquiries, concerns, and service recovery with professionalism and empathy.
· Training and mentoring front desk associates to uphold the highest standards.
· Overseeing daily front desk operations, ensuring seamless check-ins and check-outs.
· Working collaboratively with all hotel departments to enhance the guest experience.
We're excited to have you join us because you...
· Have a natural ability to connect with people and a passion for guest satisfaction.
· Present yourself with professionalism, confidence, and a welcoming demeanor.
· Possess strong leadership and team-building skills.
· Communicate effectively, both verbally and in writing.
· Have solid organizational and problem-solving abilities.
· Can manage multiple tasks efficiently, even under pressure.
· Are adaptable and open to evolving procedures and challenges.
Here's the Core of Concert Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.
What else do YOU need to know…
This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.
Requirements:
$38k-48k yearly est. 22d ago
Barista (Part-Time) - Hilton Santa Barbara Beachfront Resort
Hilton 4.5
Hilton job in Santa Barbara, CA
The Hilton Santa Barbara Beachfront Resort is looking for its next Barista (Part-Time) to join their Food and Beverage team! Ideally situated on California's Central Coastline and steps away from pristine beaches. The property pays homage to Santa Barbara's culture and history throughout the 24-acre resort. Here you will be a part of a team that was ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list!
The ideal candidate for this role will possess:
A minimum of three months of customer service experience.
A minimum of three months of barista experience.
Valid Food Safety Certification and RBS Certification required.
Ability to adapt, stay organized, and perform effectively in fast-paced, demanding environments.
Ability to work a flexible schedule, including weekends and holidays.
Previous fine dining experience is a plus.
Most importantly, a genuine service-driven mindset with a passion for delivering exceptional guest experiences.
Shift Pattern: Part-Time
Hourly Rate: $16.50 per hour
The team is currently seeking an experienced Barista to join our team. This role is responsible for greeting guests, preparing and serving beverages and/or food, and taking orders in a friendly, courteous, professional, and timely manner to ensure total guest satisfaction. The Barista actively upsells additional items to enhance profitability, accurately enters orders into a computerized system, and processes payments upon order completion. This position also includes performing general cleaning and sanitation tasks in accordance with health and safety standards.
Key Responsibilities:
Guest Relations\: Greet, prepare, service, and take guests' orders for beverages and/or food in a friendly, courteous, professional, and timely manner to ensure total guest satisfaction.
Order Management\: Accurately enter orders into a computerized system and settle checks upon completion of the order.
Cleanliness\: Perform general cleaning tasks to adhere to health and safety standards, ensuring a clean and safe environment for both guests and staff.
Cash Handling\: Handle cash transactions securely and efficiently, with accuracy in processing payments.
Customer Service\: Demonstrate outstanding customer service skills, addressing guests' needs and inquiries with a positive attitude.
Teamwork\: Collaborate with fellow team members to ensure smooth operations during busy shifts.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
$16.5 hourly Auto-Apply 19d ago
Banquet Manager - Zachari Dunes, A Curio Collection by Hilton
Hilton 4.5
Hilton job in Oxnard, CA
Zacharie Dunes, A Curio Collection by Hilton is hiring a Banquet Manager to lead our banquet operations. Inspired by ocean breezes and the sugary dunes that surround us, Zachari Dunes at Mandalay Beach is genuinely welcoming, effortlessly sophisticated, and authentically SoCal. Here, under the warming glow of the California sun, find exhilarating adventures, gourmet dining, and blissful relaxation.
In this role, you will assist the Hotel Assistant General Manager in overseeing all banquet operations managing a team of 35 - 40.
The ideal candidate will be an exceptional leader with a talent to drive innovation, foster a culture of positivity and growth, and deliver memorable guest experiences. At least three (3) years of banquet leadership experience in an upscale environment is required.
Want to learn more?
Hotel Website, Instagram
What will I be doing?
As a Banquet Manager, you would be responsible for managing the daily execution of all banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage daily Banquet functions to include, but not limited to, planning, organizing and executing breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
Oversee the set up of function rooms to include, but not limited to, the placement of linens, silver, glassware and chinaware according to event specifications and a full inspection
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Communicate function specifications, procedures and changes with affected departments including, but not limited to, the Food and Beverage, Event Services, Property Operations, Audio Visual and Housekeeping
Oversee the break down of the function room and ensure proper storage of equipment
Ensure compliance with health, safety, sanitation and alcohol awareness standards
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage -
for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education\: Access to a wide variety of educational credentials
(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
#LI-JP2
EOE/AA/Disabled/Veterans
$55k-71k yearly est. Auto-Apply 2d ago
Night Auditor
Hilton Garden Inn Lax 4.5
Hilton Garden Inn Lax job in Los Angeles, CA
Job DescriptionDescription:
About Us
At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.
Join our team of Experience Curators!
Concert Hospitality has an amazing opportunity as Night Auditor
About Hilton Garden Inn
Hilton Garden Inn offers business and leisure guests upscale and affordable accommodations with modern amenities for a hotel experience that is simply on another level. At Hilton Garden Inn, you'll find an open, inviting atmosphere with warm, glowing service, thoughtful touches and elevated food and beverage experiences that make your stay easier and more comfortable.
You should join our team if you believe...
That people come first and that every guest, no matter the hour, deserves a warm, seamless arrival and departure experience.
That accuracy, consistency, and accountability are essential to strong hotel operations.
That hospitality is both service and stewardship-caring for our guests
and
our financial integrity overnight.
That the quiet hours of the night are an opportunity to set the next day up for success.
It's empowering to work independently while still being a key part of a collaborative team.
In joining an organization that values your expertise, your reliability, and your ability to represent the hotel when most of the world is asleep.
You're a great fit for this role if you...
Excel at providing exceptional guest service with warmth, confidence, and professionalism-day or night.
Are detail-oriented and take pride in accurate nightly audit processes and financial reconciliation.
Stay calm under pressure, handle guest issues with poise, and are skilled at problem-solving on the spot.
Are comfortable working independently and making sound decisions during overnight hours.
Communicate clearly, both verbally and in writing, to ensure smooth transitions between shifts.
Enjoy multitasking-balancing guest interactions, system tasks, reporting, and operational checks.
Are committed to maintaining a secure, quiet, and welcoming environment throughout the night.
We're excited to have you join us because...
You have experience in guest service, hotel front office operations, or previous night audit roles.
You bring a strong sense of ownership and pride in accurate financial reporting and systems management.
You understand how critical the night audit function is to the success of the entire hotel.
You are dependable, organized, and committed to delivering an exceptional guest experience-even when the lobby is quiet and the world is sleeping.
Here's the Core of Concert Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.
What else do YOU need to know…
This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.
Requirements:
$33k-41k yearly est. 5d ago
Breakfast Attendant/Cook PT - Embassy Suites-LAX South
Hilton Worldwide 4.5
Hilton Worldwide job in El Segundo, CA
Embassy Suites Los Angeles International Airport South is currently hiring and energetic, enthusiastic Breakfast Attendant with cooking experience, eager to serve our guests. This roll is responsible for stocking food and service ware for breakfast buffets, clearing tables during the complimentary breakfast period, and stepping in as a breakfast cook when needed, in the hotel's continuing effort to deliver outstanding guest service and to maximize profitability.
What will it be like to work for this Hilton Brand?
Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-lasting legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Evening Reception every evening. Embassy Suites bundled pricing ensure that guests receive enormous value at a single price. Whether they are traveling for business, with family, with a group, or for leisure, our guests return again and again to experience the consistency awarded, best-in-class customer service provided at Embassy Suites.
What will I be doing?
As a Breakfast Attendant/Cook, you would be responsible for stocking food and service ware for breakfast buffets for cleaning tables during the complimentary breakfast period to ensure guest satisfaction, and stepping in as a breakfast cook when needed. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Prepare foods such as cut fruit, coffee, juices, cereals, breads, etc.; replenish food on cold lines and buffets as needed and inspect display tables:
* Observe and ask guests about their needs and levels of satisfaction with the food or service; describe and/or answer questions for guests about menu items, the buffet, daily specials, etc.; talk with guests in order to create a friendly atmosphere and respond to their question about attractions or other information in the area.
* Stock coffee, juice, milk machines, dry items, china, glass, silver, etc.; set out chafing dishes, steam tables, heat lamps, signs and easels, flowers, newspaper, and self-serve utensils.
* Bus, clear and clean tables as they become available; wash utensils, china, etc.; clean up spills; remove trash; replenish guest tables and self-service stations as needed.
* Clean work areas and floors (sweep, mop or vacuum) for appearance and safety
* Perform additional task to include returning reusable foods to storage, cleaning and draining all machines and equipment, an assisting the Comp Breakfast Cooks.
* Make supply list for next day and complete inventory reports.
* Follow hotel standards for safety and security
* Food Handler Certification is required
Pay Range: The starting hourly wage is $19.00 per hour and is based on applicable and specialized experience and location.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Ability to effectively communicate with guests and co-workers and to fully comprehend guest requests.
* Ability to recognize condition that promote food contamination and take appropriate action; adhere to sanitation guidelines for handling food when both bussing and stocking.
* Ability to maintain perspective and composure in demanding business situations such as an irate guest, rush of business or being short-staffed.
* Ability to work cooperatively with others to achieve group work goals.
* Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
* Knowledge of basic food preparation/grilling techniques and of procedures with prevent food borne illnesses.
* Ability to remember, recite and promote the variety of menu items.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
Hilton is proud to have an award-winning workplace culture. We support the mental and physical wellbeing of all Team Members so they can Thrive personal and professionally in a diverse and inclusive environment, thinks to innovative programs and benefits such as:
* Access to our pay when you need it through DailyPay
* Health Insurance
* Career growth and development
* Team Member Resources Groups
* Recognition and rewards programs
* Go Hilton Travel discount program
* Best-in-Class Paid Time Off (PTO)
* Supportive parental leave
* Employee Stock Purchase Program (ESPP) - purchase Hilton shares at 15% discount
* Debt-free education: Access to a wide variety of educational credentials (ex. college degree, high school completion, English language learning, digital literacy, professional certificates and more)
* Please note, benefits may vary depending on the classification and union status of the position.
Embassy Suites by Hilton - LAX South is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
$19 hourly 22d ago
Director of Sales and Marketing - Conrad Los Angeles
Hilton Worldwide 4.5
Hilton Worldwide job in Los Angeles, CA
Located in Downtown LA's cultural corridor, Conrad Los Angeles is the city's newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences-including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup.
Want to get an inside look? Take a virtual tour.
As the Director of Sales & Marketing, you will be responsible for overseeing commercial strategies for your hotel. Your goal is to improve the performance of the asset by connecting strategy and business processes.
Hilton's Commercial Services organization is comprised of team members driving our sales, revenue, marketing, catering, and events management, call centers, and analytics functions. These functions are the core of Hilton's "commercial engine" and are essential to Hilton's ability to drive profitable growth.
What will I be doing?
The primary responsibilities of this position are to design, develop, and deploy business strategies that are creative, dynamic, and impactful for the Americas and lead the Hotel Sales and Marketing process. Key deliverables for this role are to move the business analytics, processes, including cadence of activities to a "predictive and prescriptive" approach to drive performance. This includes but is not limited to, development and communication of commercial strategies and standards through a structured cadence and analysis of company revenue performance against established goals.
In this role, you will facilitate the delivery of the Americas Commercial Operating Model and should possess strong leadership, communication, and networking skills.
Strategy:
* Produce your hotel's Annual Multi-Year Commercial Strategy Plan, in partnership with on-property leaders and regional support
* Connect the performance needs for the hotel with the solutions designed by the Hilton enterprise, in each key segment your hotel serves
* Direct accountability for setting the strategy and delivery of your hotels revenues including group rooms, banquets, catering, business transient and leisure transient
* Work with Commercial Leadership to ensure that Business Review Guidelines (current to + 5 years) and Group Pricing & Rate Quotation Strategies are in place to maximize all pricing components of sales and catering opportunities and achieve positive group market share
* Support hotel B2B marketing, digital marketing, social media, public relations and communications activities. Guide the e-Commerce teams to ensure online hotel content is accurate and effective
* Work with Commercial Leaders to establish optimal business mix, review and validate revenue forecasts to improve accuracy while developing strategies for different demand periods, and review and approve retail and group pricing strategies
* Work with fellow Executive Committee members to ensure profits are maximized in line with GOP and EBITDA targets
* Develop and execute departmental expense budget and forecasts
* Develop and maintain detailed and real-time knowledge of all competitor and market activity
* Responsible for the execution of the Sales and Catering Sales annual SIP (Sales Incentive Program)
Leadership:
* Lead weekly, monthly, and quarterly Sales & Marketing Optimization Process for hotel. Convert the outcome of the optimization process into actionable business strategies and articulate those strategies
* Contribute to annual Commercial Cadence communication regarding current realities of performance and performance drivers on a monthly, quarterly, and semi-annual basis
* Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools
* Responsible for recruiting and retention of all sales and marketing roles
* Lead, engage, and develop team members, including ongoing performance development and Career Development Plans
* Conduct performance review for all direct reports and provide feedback for dotted line reports, including but not limited to:
* Group Sales
* Business Transient Sales
* Leisure Sales
* Catering Sales
* Marketing
* Facilitate and lead in a culture that is aligned with Hilton's DEI and ESG enterprise goals
Ownership, Customer, and Stakeholder Relations:
* Own performance and commercial activity reporting for each of your hotels (i.e., performance status communication and response plans)
* In concert with AVPs, Regional Commercial Director and General Manager(s), present commercial strategies to key business partners and ownership groups. Ensure transparency, relevance, and timeliness in articulating the commercial performance targets, and potential gaps or upside (strengths & weaknesses)
* Liaise with Hilton Worldwide Sales, regional support and brand teams
* Build strong relationships with CVB, community influencers and 3rd party travel partners
* High level of engagement with customers from all sales segments
* Support of team's high-impact site visits and pre-convention meetings
* Support of sales managers sales travel into feeder markets
What are we looking for?
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
* Hotel Sales, Catering or Marketing Experience
* Leadership management Experience
* Ability to travel
* Experience in hotel management, or related industry, essential
* Highly professional presentations and communication (oral and written) skills
* Proficiency with standard Microsoft Office
* Ability to perform critical analysis
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
* Four-year college degree preferred
* Adaptable experience with business strategy, business planning, and business plan development
* Ability to speak multiple languages
* Multiple Brand experience
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Access to your pay when you need it through DailyPay
* Health insurance
* Career growth and development
* Team Member Resource Groups
* Recognition and rewards programs
* Go Hilton travel discount program
* Best-in-Class Paid Time Off (PTO)
* Supportive parental leave
* Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
* Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
The annual salary range for this role is $180,000 to $195,000 and is based on applicable and specialized experience and location.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
#LI-TA1