Director of Rooms
Hotel director job in Savannah, GA
Recess is where the everyday takes a break.
Launching in the Fall of 2026, Recess Hotel & Club will transform Savannah's storied Manger Building into a new kind of lifestyle hotel and clubhouse. With 221 rooms-including suites and bunk rooms-plus co-working, a rooftop pool, a circuit-based wellness club, a French brasserie, and layered social spaces, Recess is designed as a “public club”: a private clubhouse for all. Locals, members, and travelers will come together to eat, drink, work, play, and connect.
The project builds on the momentum of Hotel Bardo Savannah, Left Lane's flagship urban resort that opened in 2024. Bardo has already been recognized as one of the Best New Hotels in the World by Condé Nast Traveler, Best Hotels of the Year by Travel + Leisure, and earned the inaugural Michelin Key designation-cementing Left Lane as one of hospitality's most closely watched innovators.
Left Lane is a vertically integrated hospitality development and management company focused on transforming historic, iconic properties into layered destinations that reflect their communities. With more than $1.5B in projects planned across Savannah, Memphis, Pittsburgh, Providence, Phoenix, and Bozeman, Left Lane is building a portfolio of hotels, clubs, and experiences that are both nostalgic and forward-looking.
Find and seek. Stay here, play here. Welcome to Recess.
Overview
We are seeing a Director of Rooms for our lifestyle hotel and clubhouse Recess Savannah. The Director of Rooms will oversee the daily operations of the resort and will be responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing team members, while maintaining the integrity of the hotel. The ideal candidate must possess extensive experience in Luxury / Lifestyle operations. This person is a property leader and “culture setter” who embodies the Recess brand and sets the standard for impeccable and anticipatory service.
Responsibilities
Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads.
Conduct weekly one-on-one meetings with all Rooms Division department heads to ensure proper training, review of financials, goals and operational performance.
Attend operational line ups at least once a week (Housekeeping, Front Desk, Spa, Retail)
Meet all financial review dates and corporate directed programs in a timely fashion.
Ensure that all department heads maintain budgeted productivity levels
Develop managers for future advancement through competency training and sponsored training programs.
Participate in required M.O.D. coverage as scheduled.
Maintain, develop and monitor the effectiveness of the Lobby Ambassador program
Maintain direct contact with and monitor the development of management trainees.
Adhere to all Hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist in the budget process as required.
Oversee and assist in the monthly forecast process as required
Ensure that training in service standards is taking place in each department using the steps to effective training according to Hotel standards.
Ensure that all department heads follow the payroll procedure, managing overtime and meal breaks.
Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol.
Assist in creating a positive team-oriented environment which focuses on the guest, through team member development and motivation.
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
Ensure complete processing of invoices daily by using the A/P process.
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Ensure that team members are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other colleagues.
On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
Prepare and conduct all operational management interviews and follow hiring procedures according to Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
Perform all department manager performance appraisals according to Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.
Motivate, coach, counsel and discipline all management personnel according to Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
Perform any other duties as requested by the General Manager.
Ensure that all team members receive fair and equitable treatment according to Hotel S.O.P.'s.
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
Be in the public areas during peak times, greeting guests and offering assistance as needed.
Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
Complete required training modules and become certified to train those as required.
Ensure that all scheduled meetings take place on the property.
Perform other duties as requested by management.
Qualifications
At least 6 years progressive experience in a hotel or a related field
Bachelor's Degree preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of team members and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by team members and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Director of Rooms
Hotel director job in Georgia
Atlanta Marriott Peachtree Corners is a modern, welcoming hotel conveniently located near Technology Park and just minutes from Norcross, giving guests easy access to local businesses, dining, and entertainment. With contemporary guest rooms, versatile meeting space, and thoughtfully designed public areas, our hotel offers a comfortable and productive environment for both business and leisure travelers. Featuring upscale amenities, a relaxing outdoor courtyard, and a commitment to exceptional service, we provide a memorable stay for every guest.
Are you a hands-on hospitality leader with exceptional follow-through and a passion for delivering outstanding guest experiences? We're looking for a Director of Rooms to join our team and oversee all Rooms Division operations in a dynamic, guest-focused environment. As a key member of the leadership team, you'll guide Front Office, Housekeeping, and related departments while ensuring smooth, efficient, and service-driven daily operations-all with the flexibility needed to support the hotel's evolving needs.
• Lead and support Front Office, Housekeeping, and Guest Services teams while maintaining a strong hands-on presence in daily operations.
• Ensure service standards, operating procedures, and brand expectations are consistently met across all Rooms Division departments.
• Train, coach, and develop team members to deliver warm, professional, and memorable guest service.
• Address and resolve escalated guest concerns with urgency, care, and effective problem-solving.
• Oversee room inventory, cleanliness standards, departmental staffing, budgeting, and operational efficiency.
• Partner closely with Engineering, Food & Beverage, Sales, and other departments to ensure seamless guest experiences and smooth hotel operations.
• Review daily reports, monitor labor and expenses, and identify opportunities for improved performance and guest satisfaction.
• Conduct regular property and room inspections, ensuring issues are addressed promptly with strong follow-through and attention to detail.
If you're an organized, service-driven leader with excellent communication skills and a commitment to operational excellence, we'd love to meet you!
Why Work with Us?
As part of our team, you'll enjoy:
• Competitive salary
• Medical, dental, vision and 401k plan options
• Opportunities for career growth and development within StepStone Hospitality, Inc.
• An opportunity to connect with guests from diverse backgrounds in a thriving business and leisure destination
• Free Parking
• Free Lunch
• Hotel Discounts
• We offer Daily Pay - get paid every day!
Requirements
• Must have a comprehensive knowledge of hotel operations and guest services
• Strong communication and interpersonal skills
• Ability to handle difficult situations and maintain professionalism
• High school education preferred; relevant training and experience required
• Previous experience in a hotel environment preferred
• Knowledge of applicable Federal, state, and local health, safety, and legal regulations
• Ability to obtain required licenses and certificates
• Additional language ability preferred
• CPR and first aid training preferred
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Screener Questions: Availability
Are you able to work weekends and holidays? (required)
Assistant Hotel Manager
Hotel director job in Savannah, GA
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests' expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. The Assistant Hotel Manager reports to the Hotel Manager.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
* Supervise the Housekeeping Manager and Restaurant Manager, at the direction of the Hotel Manager.
* Assist Hotel Manager as directed.
* Assists Restaurant Manager during all meal services.
* Performs duties of Hotel General Manager when Hotel General Manager is off ship.
* Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
* Present and available during all meal services, either front or back of house including secondary dining outlet.
* Supports the Housekeeping Manager and team in ensuring all guest spaces, rooms and public areas are cleaned and maintained.
* Assists & verifies stateroom inspections.
* Assists and verifies with Housekeeping Manager for the Turnaround Day process.
* Oversees bartender steward ensuring secondary bar operations run smoothly.
* Displays leadership and maintains professional presence.
* Visible and available to all guests and crew.
* Holds officers and crew accountable to American Cruise Lines' standards.
* Complies with American Cruise Lines' Operations Manual, service standards, and procedures.
* Assesses the performance of the management team and provides immediate corrective feedback.
* Anticipates the needs of guests and crew.
* Responds quickly to guest requests and ensures follow-through of service delivery.
* Identifies problems, resolves immediately, and requests home office support as needed.
* Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events.
* Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline.
* Assists ship officers in achieving weekly sales goals.
* Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed.
* Maintains sanitation and cleanliness standards of crew rooms.
* Monitors shipboard business transactions, accounting, timecards, and home office reporting.
* Completes daily ship inspection/walk through with HGM & HKM to ensure ship cleanliness as well as generate special projects.
* Tracks all hotel maintenance items and ensures completion.
* Creates consistent and positive crew experiences to improve employee retention.
* Perform bartending duties as needed with other management personnel.
* Expedite breakfast service in the main dining room, ensuring timely service and food quality that meets company standards.
Qualifications:
* Bachelor's degree in hospitality management or Hotel & Restaurant Management is preferred.
* Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
* Business degree may be considered with management and hospitality experience.
* Military experience may be considered with management and hospitality experience.
* Strong organizational skills and excellent verbal and written communication skills (English).
* Proficiency in Microsoft Office Suite applications.
* Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
* US Coast Guard regulated pre-employment drug test.
* Transportation Worker Identification Credential (TWIC).
Attributes for Success:
* Ability to motivate, train, and assess individual and team performance.
* Superior time management.
* Ability to manage and solve problems.
* Sense of urgency in all passenger, crew, and home office requests.
* Positive attitude and receptive to continuous performance feedback.
* Consistent, accountable, confident, assertive, and committed.
Work Schedule:
* 7 Days per week while onboard the ship.
* 6 to 8 weeks working and living onboard the ship.
* 1 to 2 weeks shore leave vacation.
* Accommodations and meals are provided onboard.
Perks:
* Benefits package including medical, dental, and matching 401k.
* Complimentary Travel Accommodations.
* No living expenses aboard the ship (room and board are included).
* Training programs to support you.
* Continuous growth in the company.
* Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
* Job sites across the nation*
Hotel Houseperson
Hotel director job in Rock Hill, SC
The Houseman is responsible for supporting the housekeeping department by ensuring that all public areas, guest rooms, and hotel facilities are clean, well-maintained, and fully stocked. This role involves assisting room attendants, handling guest requests, and maintaining the overall cleanliness and orderliness of the hotel.
Key Responsibilities
1. Public Area Maintenance
o Clean and maintain all public areas of the hotel, including lobbies, hallways, restrooms, and meeting rooms.
o Sweep, mop, vacuum, and polish floors as needed to maintain a high standard of cleanliness.
o Empty trash bins and ensure all public spaces are free of debris and clutter.
o Restock restroom supplies such as soap, paper towels, and toilet paper.
2. Support for Room Attendants
o Assist room attendants by delivering linens, towels, and cleaning supplies to guest rooms.
o Collect dirty linens and towels from guest rooms and transport them to the laundry area.
o Replenish housekeeping carts with necessary supplies at the start and end of each shift.
o Help with making beds and other cleaning tasks as needed during high-occupancy periods.
3. Guest Interaction
o Respond promptly to guest requests for additional items, such as extra towels, pillows, or toiletries.
o Assist guests with luggage or other needs as they arise, ensuring a positive guest experience.
o Maintain a friendly and professional demeanor when interacting with guests.
4. Safety and Security
o Follow all safety procedures and guidelines, including proper handling of cleaning chemicals.
o Ensure that all equipment and supplies are stored safely and securely.
o Report any maintenance issues, safety hazards, or security concerns to hotel management immediately.
5. General Duties
o Assist with setting up and breaking down meeting rooms and event spaces as required.
o Work closely with other team members to ensure smooth and efficient operations.
o Adhere to the hotel's standards for cleanliness, guest service, and operational efficiency.
Other Duties as assigned to meet the needs of the property.
Qualifications:
· High school diploma or equivalent.
· Previous experience in a similar role within a hotel or hospitality environment is preferred.
· Strong attention to detail and a commitment to maintaining high standards of cleanliness.
· Good communication skills and a customer service-oriented attitude.
· Ability to work independently and manage multiple tasks efficiently.
· Physical ability to lift and move heavy objects (up to 50 lbs.) and stand for extended periods.
Working Conditions:
· Flexible working hours, including weekends and holidays.
· Physical stamina is required for lifting, bending, and long periods of standing.
Benefits:
· Competitive salary.
· Employee discounts on hotel stays.
· Opportunities for career advancement within the hotel.
The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.
Crossroads Hospitality, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.
View all jobs at this company
Hotel Houseperson
Hotel director job in Atlanta, GA
Job Description
What Makes a McKibbon Hotel Houseperson?
The Hotel Houseperson creates an exceptional guest experience by supporting the housekeeping team in delivering a welcoming, home-like stay. This role ensures that public spaces are clean and inviting while assisting with guestroom support tasks such as linen distribution, trash removal, and laundry delivery. Guided by the
McKibbon Principles
, the Houseperson provides helpful, dependable service that leaves a lasting impression.
A Day in the Life:
Clean hallways, bathroom, windows, and common areas of the hotel
Stock linens and supplies for Room Attendants
Assist with laundry and trash removal
Identify cleaning and organization tasks necessary for effective and efficient cleaning
Provide friendly, guest-focused service
Public Areas
Vacuum, sweep, and mop floors
Dust and wipe furniture, fixtures, and surfaces
Clean windows, mirrors, and glass doors
Disinfect high-touch areas (door handles, elevator buttons, railings)
Spot-clean walls, carpets, and upholstery
Empty trash bins and replace liners
Restrooms & Guest Areas
Sanitize toilets, sinks, and counters
Refill soap, sanitizer, and paper products
Mop floors and check for spills or hazards
Back-of-House Areas
Keep storage rooms, closets, and laundry areas tidy
Ensure trash and recycling are removed regularly
Organization Tasks
Stock linen closets with fresh sheets, towels, and amenities
Organize housekeeping carts for efficient guestroom service
Rotate linens and supplies to ensure older stock is used first
Track and report low inventory levels
Collect and transport soiled linens from hallways to laundry
Keep hallways clear of trash, linens, and obstacles
Deliver requested items (extra towels, pillows, etc.) promptly
Maintain orderly storage areas to prevent clutter
Follow cleaning checklists to ensure consistency
Job Requirements:
Previous housekeeping/cleaning experience a plus
Great customer service and communication skills
Embrace the McKibbon Guiding Principles
Courteous friendly demeanor to guests, clients and fellow associates
Ability to work weekends and holidays
Must be 18+ and able to lift at least 20 lbs.
Why McKibbon?
We believe in our Guiding Principles:
Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression.
At McKibbon, you'll join a supportive team that values your work and helps you grow.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives
(incentives vary by position)
401K Savings Plan with 50% matching funds
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development
(varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Hotel Manager
Hotel director job in Atlanta, GA
Schulte Companies is seeking an energetic, experienced, and hands on Hotel Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you?
When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
JOB DUTIES AND RESPONSIBILITIES
Managing budgets and financial plans and controlling expenditure
Maintaining statistical and financial records
Setting and achieving sales and profit targets
Recruiting, training, and monitoring staff
Planning work schedules for individuals and teams
Appropriately responding to and resolving guest concerns
Addressing problems and troubleshooting
Ensuring events and conferences run smoothly
Hotel Asset preservation, including but not limited to: supervising maintenance, supplies, renovations, and furnishings
Maintaining relationships with contractors, vendor and suppliers
Ensuring a safe and secure environment for all guests and associates
Maintaining appropriate inspections of the property as identified by the organization and brand
Ensure the property meets brand guidelines and expectations for service and all standards
Ensuring compliance with licensing laws, health and safety, and other statutory regulations
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of two (2) years' experience as an Assistant General Manager
Bachelor's Degree in Hospitality Management or Business preferred
KNOWLEDGE, SKILLS AND ABILITIES
Ability to communicate effectively verbally and in writing
Demonstrated ability to lead a team
Excellent attention to detail
Financial savvy
Proficient in Microsoft Office
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
Director of Rooms - Planters Inn
Hotel director job in Charleston, SC
About Planters Inn and Peninsula Grill
When Planters Inn was built in 1844, it secured the best location of all Charleston hotels. Today, the iconic hotel famously presides over the corner of Market & Meeting Street - the very heart of Historic Charleston, South Carolina.
Planters Inn is South Carolina's only Relais & Châteaux Hotel. Our historic hotel in Charleston is an oasis of beauty and gentility for guests who appreciate luxury, personal space, and added privacy.
In Charleston, S.C., the crown jewel of the dining scene is Peninsula Grill, the beguiling Four-Diamond and Four-Star restaurant hidden amidst a lush moonlit garden in the very heart of the Historic District.
Loved by locals and guests from around the world, Peninsula Grill offers a genuinely resplendent dining experience that pulls out all the stops-a spectacular setting, fresh and delicious cuisine, fantastic service that seamlessly anticipates a guest's wants and needs, an award-winning wine list, a famous signature dessert, and one more ingredient… a bit of enchantment.
JOB OVERVIEW
As the Director of Rooms, you are responsible for all aspects of the rooms operations and providing remarkable experiences for our guests. You must maintain high standards in all aspects of internal and external service and embrace the Crystal Creek Hospitality service culture. You will provide oversight to the Guest Services, Front Desk and Housekeeping, teams. You are responsible for providing support and ongoing training to build the skills and knowledge of your team. You must ensure you and your team members maximize the guest experience by achieving all service standards, maintaining consistent quality of service, exceeding expectations, and efficiently completing departmental objectives.
ESSENTIAL JOB FUNCTIONS
1. Closely monitor front desk/front drive operations including, but not limited to: reservations, check-ins, check-outs, upgrades, room moves, billing, and guest follow-up
2. Manage front desk/front drive team, including, scheduling, labor, payroll, training, team meetings, performance management, hiring, and performance management
3. Manages the daily operation of the Rooms Division
4. Accountable for the labor management and payroll processing of the Rooms division
5. Partners with General Manager and Hotel Manager in product and service enhancement initiatives
6. Accountable for maintaining standards as prescribed by Crystal Creek Hospitality regarding training, employee development and guest expectations
7. Adhere to staffing and budget guidelines
8. Assist in budgeting and monthly planning
9. Attend resume meetings and communicate important knowledge to Front Desk/Valet team
10. Develops training programs to ensure effective results
11. Complete inventory and ordering of office supplies to maintain established par stocks
12. Initiates and maintains effective communication within the division, and between all other departments and associates at property
13. Ensure all Brand and service standards are met and adhered to
14. Protect guest sentiment by representing and promoting the hotel and dealing positively with the public. Follow the LEARN model
15. Work seamlessly and communicate clearly cross-departmentally
16. Promptly answers the telephone and email inquiries from internal and external communication streams. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest Retrieves mail, packages and facsimiles or other special items for customers as requested
17. Monitor guest accounts and room inventory
18. Aligned with the culture, values, goals and human resource programs of Crystal Creek Hospitality
19. Always maintain a professional appearance and attitude
20. Comfortable using Property Management Systems and other pertinent software as assigned including by not limited to Control Panel, GXP, Medallia, and applicable MGS applications
21. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
22. Monitor and track Bonvoy Member and VIP pre-arrival communication, arrival experience, in-house communication, departure, and post-travel communication
23. Assist in development and implementation of best practices, policies, and procedures
24. Educated and familiar with local and area recreational, dining, and cultural activities and attractions
25. Follow safety and emergency guidelines, policies and procedures
26. Complete and approve all manual adjustments to revenue
27. Oversee lost and found operations, including inventory management, guest outreach, and shipping
28. Complete miscellaneous tasks as assigned
ABOUT US
Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on
remarkable hospitality
™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos-just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.
OUR VALUES
We Engage and We Listen
We Care and We Own
We Provide and We Ensure
We Appreciate and We have Fun
Requirements
ESSENTIAL QUALIFICATIONS
· Must have minimum of three-years leadership in Rooms Division Operations
· 5 years of progressive leadership experience Front Desk / Guest Services
· Must read, write and speak the English language effectively
· Possesses basic math skills
· Strong background of customer service experience
· Must possess excellent interpersonal and communication skills written and verbal. Will be interfacing with guests and owners to provide efficient and effective results
· Proven track record in resolving guest problems and expediting solution
· Understand daily hotel operations
· Flexible schedule during high business volumes including weekends, evenings, and holidays
· Ability to effectively manage internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
· Has thorough knowledge and understanding of Hospitality Management
· Proven track record working with IT systems
· Working knowledge of equipment and procedures involved in a Rooms operation
· Maintains a close working relationship with team members and department heads from all areas of hotel operations
· Ability to communicate and make sound judgement calls when evaluating problems and situations to expedite the resolution. Additionally, it is necessary to take a proactive role and manage by example
· Ability to serve effectively with Senior Hotel Leadership in emergency situations
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Hotel Discounts
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Director of Rooms
Hotel director job in Peachtree City, GA
Job DescriptionDescription:
Atlanta Marriott Peachtree Corners is a modern, welcoming hotel conveniently located near Technology Park and just minutes from Norcross, giving guests easy access to local businesses, dining, and entertainment. With contemporary guest rooms, versatile meeting space, and thoughtfully designed public areas, our hotel offers a comfortable and productive environment for both business and leisure travelers. Featuring upscale amenities, a relaxing outdoor courtyard, and a commitment to exceptional service, we provide a memorable stay for every guest.
Are you a hands-on hospitality leader with exceptional follow-through and a passion for delivering outstanding guest experiences? We're looking for a Director of Rooms to join our team and oversee all Rooms Division operations in a dynamic, guest-focused environment. As a key member of the leadership team, you'll guide Front Office, Housekeeping, and related departments while ensuring smooth, efficient, and service-driven daily operations-all with the flexibility needed to support the hotel's evolving needs.
• Lead and support Front Office, Housekeeping, and Guest Services teams while maintaining a strong hands-on presence in daily operations.
• Ensure service standards, operating procedures, and brand expectations are consistently met across all Rooms Division departments.
• Train, coach, and develop team members to deliver warm, professional, and memorable guest service.
• Address and resolve escalated guest concerns with urgency, care, and effective problem-solving.
• Oversee room inventory, cleanliness standards, departmental staffing, budgeting, and operational efficiency.
• Partner closely with Engineering, Food & Beverage, Sales, and other departments to ensure seamless guest experiences and smooth hotel operations.
• Review daily reports, monitor labor and expenses, and identify opportunities for improved performance and guest satisfaction.
• Conduct regular property and room inspections, ensuring issues are addressed promptly with strong follow-through and attention to detail.
If you're an organized, service-driven leader with excellent communication skills and a commitment to operational excellence, we'd love to meet you!
Why Work with Us?
As part of our team, you'll enjoy:
•Competitive salary
•Medical, dental, vision and 401k plan options
•Opportunities for career growth and development within StepStone Hospitality, Inc.
•An opportunity to connect with guests from diverse backgrounds in a thriving business and leisure destination
•Free Parking
•Free Lunch
•Hotel Discounts
•We offer Daily Pay - get paid every day!
Requirements:
•Must have a comprehensive knowledge of hotel operations and guest services
•Strong communication and interpersonal skills
•Ability to handle difficult situations and maintain professionalism
•High school education preferred; relevant training and experience required
•Previous experience in a hotel environment preferred
•Knowledge of applicable Federal, state, and local health, safety, and legal regulations
•Ability to obtain required licenses and certificates
•Additional language ability preferred
•CPR and first aid training preferred
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Screener Questions: Availability
Are you able to work weekends and holidays? (required)
Hotel Manager
Hotel director job in Atlanta, GA
Schulte Companies is seeking an energetic, experienced, and hands on Hotel Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you?
When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
JOB DUTIES AND RESPONSIBILITIES
Managing budgets and financial plans and controlling expenditure
Maintaining statistical and financial records
Setting and achieving sales and profit targets
Recruiting, training, and monitoring staff
Planning work schedules for individuals and teams
Appropriately responding to and resolving guest concerns
Addressing problems and troubleshooting
Ensuring events and conferences run smoothly
Hotel Asset preservation, including but not limited to: supervising maintenance, supplies, renovations, and furnishings
Maintaining relationships with contractors, vendor and suppliers
Ensuring a safe and secure environment for all guests and associates
Maintaining appropriate inspections of the property as identified by the organization and brand
Ensure the property meets brand guidelines and expectations for service and all standards
Ensuring compliance with licensing laws, health and safety, and other statutory regulations
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of two (2) years' experience as an Assistant General Manager
Bachelor's Degree in Hospitality Management or Business preferred
KNOWLEDGE, SKILLS AND ABILITIES
Ability to communicate effectively verbally and in writing
Demonstrated ability to lead a team
Excellent attention to detail
Financial savvy
Proficient in Microsoft Office
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
Scylla Ag - Assistant Hotel Manager
Hotel director job in South Carolina
Assistant Hotel Manager for Scylla AG!
Founded in Switzerland in 1973, Scylla has been setting the standard in premium river cruising for more than 50 years. Their motto is “Quality, our passion”.
Today, the company operates more than 40 modern river ships, sailing along the Rhine, Danube, Seine, Rhône, Saône, and many other beautiful rivers across Europe.
As Assistant Hotel Manager, you are central to ensuring smooth hotel operations and exceptional guest experiences onboard. Supporting the Hotel Manager, you oversee reception, onboard shop, and guest services, while guiding and training staff. Your leadership, organizational skills, and proactive approach ensure guests feel welcomedand cared for, while the team operates efficiently and confidently.
Conditions:
Free food and accommodation on board
Seasonal work with contracts from March to November renewable each season
River ships are located in Europe - closer to home
No Safety certificates or Seaman's book required
Possibility to take paid days off and vacation during the season
Excellent working conditions, pension plan and health insurance
Free internet (10 GB per month)
Shore leave almost every day
There are always more openings for German speakers
Some vessels offer free German language courses on board
Duties and responsibilities:
Responsible for the correct handling of work arising daily/ per cruise/ monthly according to Scylla standards.
Responsible for guest satisfaction and the corresponding ratings included monitoring guest´s feedback.
Contributes to team effort by accomplishing results as needed.
Builds strong working relationships and communication with hotel staff, Heads of Departments (HoD) and other departments to ensure maximum operating effectiveness and fulfilment of any need.
Assisting Hotel Manager with the meeting or conducts HoD meeting in the absence of HM.
Serving guests and visitors by greeting, welcoming and directing them appropriately.
Responsible for the compliance with safety guidelines in the Reception area.
Responsible for customs formalities and in port manning according to the safety regulations.
Responsible for dealing carefully with all equipment and IT-systems.
etc.
Requirements:
Experienced within the hotel industry and/ or previous river cruise ship experience.
An outstanding skills and experience in this role with an extensive hands-on experience.
Outstanding management skills, interpersonal communication and listening skills.
Strong leadership abilities and organizational skills.
Able to train crew members, able to build up the trainings within the departments and drive the change and look for operational efficiencies across the ship.
Guest focused, stress resistant, calm under pressure, resilient, team player with positive appearance.
Open minded and flexible with high social, interpersonal and cultural competencies
Excellent English skills (written & verbal), other languages such as German is an advantage.
Professional attitude and appearance, reliable and hard-working with great team spirit.
Must work independently, good computer skills (Excel, Word, Power Point).
Being representative of Scylla´s values.
Age: min. 18 years old
Non-EU nationals will need D type German visa before joining
Why Join Us
At Scylla, you'll support a dynamic, international team while helping create unforgettable dining experiences for our guests. You'll work in a collaborative,
supportive environment where your skills are valued, your growth is encouraged, and your contributions make a real impact. Enjoy traveling across Europe, developing your hospitality career, and forming lasting friendships-all while delivering first-class service onboard our luxury river cruise ships.
NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪
EU nationals can apply and join during whole season without visas
Ukrainian citizens with residence permits in EU may also apply
Non-EU citizens German speakers may also apply to all positions
Culinary positions are open for EU and NON-EU (English or German speakers)
Last updated: October 30, 2025
You can submit your Resume here pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit general application here and we will advise you:
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Auto-ApplyHotel General Manager
Hotel director job in Savannah, GA
Job Description
What Makes a McKibbon General Manager?
As a key member of the property leadership team, the General Manager is responsible for overseeing all aspects of the hotel's operations to ensure the hotel runs smoothly, meets financial and operational goals and provides an exceptional experience for our guests. Reporting to the Regional Vice President of Operations, the General Manager will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals while embodying
McKibbon's Guiding Principles.
A Day in the Life:
Lead, mentor and manage a large team of associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.
You will be responsible for day-to-day operations of the hotel, ensuring that guest and associate satisfaction is of the utmost importance.
You will be responsible for the overall performance of the property's operations, including (but not limited to) guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, labor and associate satisfaction.
You will ensure that the hotel is adequately staffed and that team members are well trained, motivated and aligned with the brand and company's values to maximize revenue and reinforce superior service culture.
You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.
Inspect and oversee that safety and security standards are being maintained.
You will monitor guest feedback and work on improving service quality in all operations.
Work closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales, and
Leadership to ensure that property and company goals are being achieved.
You will act as the face of the property by being actively involved in the local community.
Ensure all daily administrative functions and accounting processes and reporting are accurate and complete and oversee that cash management policies are upheld.
Ensure Bi-Weekly Payroll is accurate and submitted on time.
Complete Weekly and Monthly Forecasting and submit on time.
Attend, participate and at time lead weekly and monthly meetings at the hotel level and corporate level.
Oversee and conduct hiring, training, and onboarding of new employees.
Conduct performance reviews and provide constructive feedback to your direct reports and other associates.
Approve and ensure employee schedules are completed for adequate staffing levels.
Ensure proper documentation and reporting of guest and associate incidents or accidents.
Monitor and evaluate hotel performance, ensuring both properties meet or exceed revenue and guest satisfaction targets.
Develop and manage budgets for the hotel, ensuring profitability and cost control in conjunction with your RVP.
Analyze financial reports for the hotel, identifying areas for improvement and implementing corrective actions as needed.
Maximize revenue by working with the revenue generation team through strategic pricing, promotions and packages by analyzing market trends and competitive positioning to ensure hotels remain competitive and meet goals.
Lead hotel during emergencies, handling situations such as natural disasters, security concerns or significant guest incidents.
Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Requirements:
Associates/Bachelor's Degree
Must have a valid driver's license in the applicable state.
Ability to travel for McKibbon or brand training as required, and McKibbon One conference held every 18-months.
3 years' minimum experience as a hotel general manager
Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
The skills and experience to lead a team to consistently deliver exceptional guest service.
Knowledge of local and state compliance laws
Implement McKibbon procedures as they relate to cost control and inventory management.
Ability to ensure that hotel policies and brand standards are consistently followed.
The ability to develop the leadership qualities of all staff.
Excellent communication and problem-solving skills, both written and oral.
The ability to maintain positive relationships with the management company, property owners, vendors and clients.
The ability to work under pressure and handle multiple tasks.
Strong financial knowledge and experience managing hotel budgets, forecasting and revenue generation.
Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
Ability to ensure that hotel policies, procedures and brand standards are followed.
Maintain a high level of professionalism, trust and responsibility.
Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
Must excel in high-pressure, fast-paced environments.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives
(incentives vary by position)
401K Savings Plan with 50% matching funds
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development
(varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Hotel Maintenance
Hotel director job in Savannah, GA
An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!
Grand Performers in qualifying roles may enjoy a range of benefits, including:
* Marriott Employee Discounts Worldwide
* Medical, Dental, Vision Insurance
* Company-Sponsored Life Insurance
* Short & Long-Term Disability Insurance
* Tuition Reimbursement Program
* 401(K) with Discretionary Company Matching Contributions
* Employee Assistance Program
Responsibilities
JOB SUMMARY
The overall objective and purpose of the Engineer 1 position are to maintain the property. The incumbent is responsible for providing maintenance of plumbing, appliances, electrical equipment, boilers, painting, and sprinkler systems, as well as respond to guest requests. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.
CORE RESPONSIBILITIES
Primary responsibilities and tasks include, but are not limited to the following:
* Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
* Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
* Respond promptly to guest requests. The follow-up to ensure the guest is satisfied
* Maintain exercise equipment, steam room, and sauna
* Maintain pool, hot tub, and proper PH levels.
* Maintain electrical system
* Maintain laundry equipment
* Maintain boilers with proper temperature
* Maintain pumps, checking for loose parts and leaks
* Paint walls, trim, and baseboards. Repair and stain wood doors
* Snake and repair plumbing
* Walk building and replace burned-out light bulbs. Complete checklists
* Use software program to respond to deficiencies in rooms and hallways
* Maintain the integrity of Company proprietary information and protect company assets, including tools and equipment
* Read SDS sheets and follow proper chemical handling. Update SDS as needed
* Work efficiently in order to meet daily requirements
* Solve problems proficiently
* Secure lost items according to the specifications
* Maintain a neat and organized work area
* Maintain complete knowledge in the use of equipment and property management systems and access according to specifications
* Maintain complete knowledge and comply with company policies and procedures
* Maintain neat, clean, and professional appearance according to standards
* Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
* Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
* Develop and maintain a positive working relationship and support the team to achieve our goals
* Attend required training and meetings
* All other duties as assigned, planned or un-planned
Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES
To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
* Ability to perform all Engineer 1-related tasks and proficiently use job-related tools and equipment
* Ability to remain calm in various situations, use sound judgment and effectively solve problems
* Ability to read and interpret documents such as safety rules and procedural manuals
* Strong written, verbal, and interpersonal skills
* Ability to follow instructions, prioritize and multi-task
MINIMUM QUALIFICATIONS
* High school diploma, General Education Degree, or related training equivalent- required
* Minimum of 1 year of relevant work experience in similar scope and title - required
WORK ENVIRONMENT
The work environment/conditions described herein are representative of those that an incumbent may experience.
* Must be comfortable working in a shared space, with constant noise, without the use of a private office.
* Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
* Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.
PHYSICAL DEMANDS
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
* While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, walk, stoop, bend and crouch for up to 8 hours on a daily basis.
* Push, pull, and lift up to 450 lbs.
* While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting and standing for long and short periods of time.
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
Posted Min Pay Rate
Posted Max Pay Rate
Auto-ApplyHotel Maintenance
Hotel director job in Savannah, GA
An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!
Grand Performers in qualifying roles may enjoy a range of benefits, including:
Marriott Employee Discounts Worldwide
Medical, Dental, Vision Insurance
Company-Sponsored Life Insurance
Short & Long-Term Disability Insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee Assistance Program
JOB SUMMARY
The overall objective and purpose of the Engineer 1 position are to maintain the property. The incumbent is responsible for providing maintenance of plumbing, appliances, electrical equipment, boilers, painting, and sprinkler systems, as well as respond to guest requests. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.
CORE RESPONSIBILITIES
Primary responsibilities and tasks include, but are not limited to the following:
Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
Respond promptly to guest requests. The follow-up to ensure the guest is satisfied
Maintain exercise equipment, steam room, and sauna
Maintain pool, hot tub, and proper PH levels.
Maintain electrical system
Maintain laundry equipment
Maintain boilers with proper temperature
Maintain pumps, checking for loose parts and leaks
Paint walls, trim, and baseboards. Repair and stain wood doors
Snake and repair plumbing
Walk building and replace burned-out light bulbs. Complete checklists
Use software program to respond to deficiencies in rooms and hallways
Maintain the integrity of Company proprietary information and protect company assets, including tools and equipment
Read SDS sheets and follow proper chemical handling. Update SDS as needed
Work efficiently in order to meet daily requirements
Solve problems proficiently
Secure lost items according to the specifications
Maintain a neat and organized work area
Maintain complete knowledge in the use of equipment and property management systems and access according to specifications
Maintain complete knowledge and comply with company policies and procedures
Maintain neat, clean, and professional appearance according to standards
Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
Develop and maintain a positive working relationship and support the team to achieve our goals
Attend required training and meetings
All other duties as assigned, planned or un-planned
KNOWLEDGE, SKILLS, AND ABILITIES
To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
Ability to perform all Engineer 1-related tasks and proficiently use job-related tools and equipment
Ability to remain calm in various situations, use sound judgment and effectively solve problems
Ability to read and interpret documents such as safety rules and procedural manuals
Strong written, verbal, and interpersonal skills
Ability to follow instructions, prioritize and multi-task
MINIMUM QUALIFICATIONS
High school diploma, General Education Degree, or related training equivalent- required
Minimum of 1 year of relevant work experience in similar scope and title - required
WORK ENVIRONMENT
The work environment/conditions described herein are representative of those that an incumbent may experience.
Must be comfortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.
PHYSICAL DEMANDS
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, walk, stoop, bend and crouch for up to 8 hours on a daily basis.
Push, pull, and lift up to 450 lbs.
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting and standing for long and short periods of time.
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
Auto-ApplyDirector of Rooms
Hotel director job in Columbia, SC
The Director of Rooms at The Lantern Columbia will oversee all aspects of the rooms division, including guest services, housekeeping, valet, engineering,and front desk operations. This inspirational leadership position requires a strong focus on guest satisfaction, adherence to standards, and operational efficiency. The best candidate will exhibit patience, tolerance, and compassion as a portion of the Rooms Division team will have a disability as The Lantern Columbia will train and employ individuals with intellectual and developmental disabilities.
Responsibilities:
Lead and inspire the rooms division team to meet objectives as a hotel, an employer, and a community pillar.
Role model the behaviors needed for an exceptional guest and team member experience.
Implement and execute systems and processes to deliver a clean and organized hotel and a seamless guest experience.
Be hands-on, jump in to help the team when needed while balancing executive-level responsibilities.
Set the weekly schedules in accordance with forecast. Publish in a timely manner.
Deliver this defined guest experience while meeting payroll and other expense ratios.
Provide team members with "feed forward" and take a vested interest in their development.
Participate in the Senior Leadership Group in setting the path forward for The Lantern Columbia.
Requirements:
Prior experience in rooms division management.
Strong leadership, administrative, and communication skills.
Desire to improve self and team, daily. "BTTY".
Ability to work collaboratively with a diverse team.
Patience. Tolerance. Compassion. Love.
Benefits:
Competitive salary of $65,000.00 per year paid bi-weekly
Health insurance and retirement plans.
Paid time off and holidays
About the Company:
The Lantern Columbia is a luxury hotel located in the heart of Columbia, SC. We pride ourselves on providing exceptional service and unforgettable experiences to our guests. Join our team and be a part of creating memorable moments for our visitors.
```
Auto-ApplyDirector of Rooms
Hotel director job in Columbia, SC
Job Description
The Director of Rooms at The Lantern Columbia will oversee all aspects of the rooms division, including guest services, housekeeping, valet, engineering,and front desk operations. This inspirational leadership position requires a strong focus on guest satisfaction, adherence to standards, and operational efficiency. The best candidate will exhibit patience, tolerance, and compassion as a portion of the Rooms Division team will have a disability as The Lantern Columbia will train and employ individuals with intellectual and developmental disabilities.
Responsibilities:
Lead and inspire the rooms division team to meet objectives as a hotel, an employer, and a community pillar.
Role model the behaviors needed for an exceptional guest and team member experience.
Implement and execute systems and processes to deliver a clean and organized hotel and a seamless guest experience.
Be hands-on, jump in to help the team when needed while balancing executive-level responsibilities.
Set the weekly schedules in accordance with forecast. Publish in a timely manner.
Deliver this defined guest experience while meeting payroll and other expense ratios.
Provide team members with "feed forward" and take a vested interest in their development.
Participate in the Senior Leadership Group in setting the path forward for The Lantern Columbia.
Requirements:
Prior experience in rooms division management.
Strong leadership, administrative, and communication skills.
Desire to improve self and team, daily. "BTTY".
Ability to work collaboratively with a diverse team.
Patience. Tolerance. Compassion. Love.
Benefits:
Competitive salary of $65,000.00 per year paid bi-weekly
Health insurance and retirement plans.
Paid time off and holidays
About the Company:
The Lantern Columbia is a luxury hotel located in the heart of Columbia, SC. We pride ourselves on providing exceptional service and unforgettable experiences to our guests. Join our team and be a part of creating memorable moments for our visitors.
```
Hotel General Manager
Hotel director job in Columbia, SC
We are seeking a positive, friendly, and experienced Hotel General Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.
The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.
Responsibilities
Oversee the work of all employees and set clear objectives
Hire qualified personnel according to standards set forth by the company
Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
Manage budgets and expenses, analyze and report on financial information
Develop and implement a strong marketing strategy to promote the hotels services
Communicate with customers when appropriate
Resolve issues that arise with maintenance, equipment, and renovations
Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
Conduct regular inspections of the facility and uphold strict compliance with health and safety standards
Qualifications
Proven experience as a Hotel Manager is preferred
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Well-versed in hotel management best practices and relevant laws/guidelines
Ability to resolve issues with a customer-focused orientation
An outgoing personality
Excellent communication skills
Strong organizational and time-management skills
Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred
Hotel General Manager
Hotel director job in Gainesville, GA
Job Description
What Makes a McKibbon General Manager?
As a key member of the property leadership team, the General Manager is responsible for overseeing all aspects of the hotel's operations to ensure the hotel runs smoothly, meets financial and operational goals and provides an exceptional experience for our guests. Reporting to the Regional Vice President of Operations, the General Manager will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals while embodying
McKibbon's Guiding Principles.
A Day in the Life:
Lead, mentor and manage a large team of associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.
You will be responsible for day-to-day operations of the hotel, ensuring that guest and associate satisfaction is of the utmost importance.
You will be responsible for the overall performance of the property's operations, including (but not limited to) guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, labor and associate satisfaction.
You will ensure that the hotel is adequately staffed and that team members are well trained, motivated and aligned with the brand and company's values to maximize revenue and reinforce superior service culture.
You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.
Inspect and oversee that safety and security standards are being maintained.
You will monitor guest feedback and work on improving service quality in all operations.
Work closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales, and
Leadership to ensure that property and company goals are being achieved.
You will act as the face of the property by being actively involved in the local community.
Ensure all daily administrative functions and accounting processes and reporting are accurate and complete and oversee that cash management policies are upheld.
Ensure Bi-Weekly Payroll is accurate and submitted on time.
Complete Weekly and Monthly Forecasting and submit on time.
Attend, participate and at time lead weekly and monthly meetings at the hotel level and corporate level.
Oversee and conduct hiring, training, and onboarding of new employees.
Conduct performance reviews and provide constructive feedback to your direct reports and other associates.
Approve and ensure employee schedules are completed for adequate staffing levels.
Ensure proper documentation and reporting of guest and associate incidents or accidents.
Monitor and evaluate hotel performance, ensuring both properties meet or exceed revenue and guest satisfaction targets.
Develop and manage budgets for the hotel, ensuring profitability and cost control in conjunction with your RVP.
Analyze financial reports for the hotel, identifying areas for improvement and implementing corrective actions as needed.
Maximize revenue by working with the revenue generation team through strategic pricing, promotions and packages by analyzing market trends and competitive positioning to ensure hotels remain competitive and meet goals.
Lead hotel during emergencies, handling situations such as natural disasters, security concerns or significant guest incidents.
Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Requirements:
Associates/Bachelor's Degree
Must have a valid driver's license in the applicable state.
Ability to travel for McKibbon or brand training as required, and McKibbon One conference held every 18-months.
3 years' minimum experience as a hotel general manager
Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
The skills and experience to lead a team to consistently deliver exceptional guest service.
Knowledge of local and state compliance laws
Implement McKibbon procedures as they relate to cost control and inventory management.
Ability to ensure that hotel policies and brand standards are consistently followed.
The ability to develop the leadership qualities of all staff.
Excellent communication and problem-solving skills, both written and oral.
The ability to maintain positive relationships with the management company, property owners, vendors and clients.
The ability to work under pressure and handle multiple tasks.
Strong financial knowledge and experience managing hotel budgets, forecasting and revenue generation.
Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
Ability to ensure that hotel policies, procedures and brand standards are followed.
Maintain a high level of professionalism, trust and responsibility.
Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
Must excel in high-pressure, fast-paced environments.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives
(incentives vary by position)
401K Savings Plan with 50% matching funds
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development
(varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Hotel General Manager - South Carolina
Hotel director job in Atlanta, GA
Join Our Team!
Marvin Love and Associates is excited to announce the opening for a Hotel General Manager in beautiful South Carolina. We are on the lookout for an enthusiastic and dynamic leader who is passionate about providing unforgettable guest experiences and fostering a positive team environment.
As the Hotel General Manager, you will be at the forefront of our hotel operations, ensuring that our guests receive exceptional service and that our team operates efficiently and effectively. Your leadership will inspire and motivate your staff to deliver top-notch hospitality while maintaining the hotel's standards.
Key Responsibilities:
Oversee daily hotel operations, ensuring smooth functioning across all departments.
Implement strategies to maximize revenue and improve overall hotel performance.
Create a culture of excellence, encouraging and developing team members to provide outstanding service.
Monitor guest feedback and address any issues promptly to maintain a high level of guest satisfaction.
Collaborate with department heads on budgeting and financial management to achieve targets.
Build and maintain strong relationships with guests, local businesses, and community partners.
Requirements
Who We're Looking For:
Proven experience as a Hotel General Manager or in a similar leadership role within the hospitality industry.
Exceptional communication and interpersonal skills, with the ability to connect with guests and staff alike.
Strong financial acumen and experience in managing budgets and maximizing revenue.
Ability to lead and inspire a diverse team, creating a positive work environment.
Problem-solving mindset with a focus on guest satisfaction and operational excellence.
A background in hotel management software and other relevant technology.
If you thrive in a fast-paced environment and are excited about leading a talented team in a stunning location, we want to hear from you! Join Marvin Love and Associates and help us elevate the guest experience to new heights in South Carolina. Apply today!
Benefits
Retirement Plan (401k, IRA)
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Auto-ApplyHotel General Manager (Marietta)
Hotel director job in Marietta, GA
Purpose of the Role:
Marietta Vitality Hotel is looking for an experienced, organized and confident General Manager to join our team with energy and enthusiasm. The General Manager will be responsible for all aspects of the hotel property including but not limited to operations, staffing and overall guest satisfaction (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance). This role will be responsible for maximizing operational efficiency and profitability.
Responsibilities will include maintaining operating costs, budgets and forecasts while overseeing property maintenance and appearance. Will be required to make recommendations on strategic operational and budget decisions. The selected individual strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
Responsibilities:
Leading Operations Team
Ensures that goals are being translated to the team as they relate to guest tracking and productivity
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths
Ensures that the team is properly resourced and has capabilities to meet expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them
Develop and implement operational strategies to enhance guest satisfaction and hotel performance.
Managing Property Operational Functions
Follows property specific second effort and recovery plan
Strengthen brand presence and awareness through marketing and networking efforts.
Ensure compliance with brand standards, policies, and local regulations.
Oversee daily operations of all departments, including Front Office, Housekeeping, F&B, Sales, and Maintenance.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
Takes proactive approaches when dealing with employee concerns
Extends professionalism and courtesy to employees at all times
Communicates/updates all goals and results with employees
Meets semiannually with staff on a one-to-one basis
Assists/teaches the team scheduling against guest and hours/occupied room goals
Is cross-trained to perform hourly job functions as needed
Previous experience in new hotel openings a plus
Managing and Monitoring Activities that Affect the Guest Experience
Maintains excellent service scores for all survey systems and ensures staff is delivering great service at all times. Follows up on any feedback as needed for further guest service improvement.
Provides excellent customer service by being readily available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Ensures all team members meet or exceed all hospitality requirements.
Managing Profitability
Assists in performing required annual Quality audit with appropriate leaders
Ensures a viable key control program is in place
Manage hotel budgets, forecasts, and financial reports to drive profitability and reporting to SVP
Control operating expenses while maintaining quality standards.
Identify revenue opportunities and implement strategies to increase ADR, occupancy, and RevPAR.
Develop relationships with corporate clients, travel agents, and local businesses to increase bookings.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Ensures adherence to budgets and forecasts resulting in acceptable profit margins and flow through. Drives appropriate operational adjustments as need to achieve financial goals, balancing guest experience with financial needs
Collaborate with sales and revenue teams to optimize pricing and promotions.
Conducting Human Resources Activities
Interviews and assists in making hiring decisions
Receives hiring recommendations from team supervisors
Ensures orientations for new team members are thorough and completed in a timely fashion
Recommends programs for the motivation and development of staff
Qualifications, Skills, Abilities and Experience:
Experience managing and maintaining high quality of guest service experience
Experience with managing profitability metrics and reporting
Experience leading hotel openings, particularly with convention centers or government partnerships, with expertise in pre-opening critical paths, construction oversight, budget planning, recruitment, training, and market positioning for a seamless launch.
Proven ability to develop and execute innovative F&B strategies that enhance guest experience and revenue, while driving large-scale banquet and conference business through optimized space utilization and world-class event execution.
Experience working with government officials, tourism boards, and city regulators, with the ability to navigate compliance, permits, and licensing seamlessly while serving as a key hospitality leader in local and regional government initiatives preferred.
Able to take a collaborative approach when working with leadership and peer leaders
Ability to motivate others
Strong leadership experience
Physical Requirements:
The physical demands described are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.
Ability to speak and hear. Close and distance vision. Excessive walking. Frequently lifts/carries up to 25lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical, visual requirements and working conditions may include but are not limited to:
Ability to work day shift with varying schedule from week to week
Stand for long periods of time
Walk extended distances
Lift, push, pull, carry 25lbs.
May come in contact with fumes or airborne particles
May be exposed to toxic or caustic chemicals
Minimum Qualifications:
Bachelor's degree in Business Administration, Hospitality Management or related combined experience and training equivalent
7-10 years related hotel management experience
Extensive pre-opening experience, with a track record of successfully launching full-service hotels.
Strong expertise in high-volume banquet operations, catering, and event-driven F&B concepts.
Related supervisory leadership experience
Basic computer skills
Ability to work day shift with ability to work nights as needed
Ability to commute/relocate to site location
*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.
Schedule / Travel Requirements:
Able to work in person on-site at location
Availability for flexible work hours, including nights, weekends, and holidays as needed.
Hotel General Manager
Hotel director job in Lithia Springs, GA
Job Description
CUSA Hotel Management Company is searching for qualified General Managers for the Atlanta Metro area. Previous experience as GM with major brands-Marriott, IHG, Choice is required. Seeking a leader to lead and manage the daily operations including the following responsibilities:
hire and train hotel employees, provide positive team experience
drive top line revenue. manage expenses leading to bottom line profitability and the achievement of budget
Exceed key metrics for STR RGI, occupancy and adr
provide excellent customer service to all guest, achieve brand ITR, EA, Guest Love service scores
exceed brand loyalty program enrollment goals
meet deadlines for operational reports, accounting reports, m3 accounting and hotel payroll system