Geographic Information Systems Analyst
Information technology analyst job in Akron, OH
GIS Mapper (Electrical Utility Expertise)
Remote contract (with option to hire)
Brooksource is seeking a skilled GIS professional to join our team supporting critical mapping initiatives for utility projects. This role ensures accurate mapping records that integrate with operational systems and capital programs. The ideal candidate combines strong GIS capabilities with a solid understanding of electrical distribution systems.
Key Responsibilities
• Update and maintain mapping records for capital projects, new business, and field changes using Esri ArcPro.
• Ensure mapping accuracy to support operational workflows and outage management systems.
• Interpret electrical devices and network components (switches, fuses, tie points, reclosers, SCADA controls) for proper integration into maps.
• Collaborate with internal teams to reduce backlog and meet project timelines.
Required Skills & Experience
• Minimum 2 years of industry experience in GIS or utility-related roles.
• GIS Expertise: Proficiency in Esri ArcPro and related mapping tools.
• Electrical Knowledge: Familiarity with utility distribution systems and operational impacts.
• Ability to understand how mapping decisions affect system reliability and customer service.
• Strong attention to detail and problem-solving skills.
Preferred Background
• Experience working in a utility environment or electrical engineering technician role.
• Exposure to grid modernization projects or outage management systems.
• Ability to quickly ramp up on complex capital initiatives.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, national origin, age,
sex, citizenship, disability, genetic information, gender, sexual orientation, gender
identity, marital status, amnesty or status as a covered veteran in accordance with
applicable federal, state, and local laws.
ERP Solutions Analyst
Information technology analyst job in Cleveland, OH
Nigel Frank is partnering with an industry leading manufacturer in search of an ERP Solutions Analyst to help support and grow their global Microsoft Dynamics 365 (D365) platform, the biggest D365 project currently in America. A billion-dollar global leader, the company designs and manufactures capital equipment. With decades of experience and a commitment to innovation, they provide advanced technologies, reliable service, and deep expertise across paper-converting applications.
The ERP Solutions Analyst will partner with business process owners and subject matter experts to improve user adoption, clarify processes, and ensure our ERP system meets evolving business needs. You'll maintain and enhance the D365 system, troubleshoot issues, and support updates that align with business goals. Working closely with key stakeholders, you'll translate business requirements into system solutions to drive clarity and efficiency. You'll demonstrate D365 Supply Chain Sales, Inventory, & Operations Planning solution to drive business adoption of D365 Planning Optimization.
This intermediate role involves identifying continuous improvement opportunities, advising on new D365 features, and contributing to cross-functional projects. You'll support user adoption, mentor others, and grow your technical and leadership skills. Moderate travel is required to support global teams. The role reports to the Director of Applications.
The Ideal Candidate:
Bachelor's degree in Business, Management, Project Management, Computer Science, Engineering, or related field
5+ years' experience with 1-2 D365 F&O implementations in multinational companies
Experience in Manufacturing A MUST
Experience integrating enterprise systems (CRM, CPQ, ERP, Business Intelligence)
Familiarity with Axtension, Bluestar, Microsoft Azure, MicroStrategy, or Power BI is a plus
If you're passionate about ERP systems, thrive on collaboration, and want to grow your career in a dynamic, global environment-this could be the perfect fit. Apply Today!
Digital & IT SAP FICO Specialist
Information technology analyst job in Akron, OH
JSG is hiring a Digital & IT SAP FICO Specialist either in Cleveland or Akron, OH.
Must be a US Citizen
Act as the subject matter expert to projects on SAP FICO functional modules in the role arena and advise what the art of the possible is.
Elicit requirements using interviews, process reviews, shadowing, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task & workflow analysis. This will either be as an individual SAP Subject Matter Expert or in conjunction with a Business Analyst.
Critically evaluate information gathered from multiple sources, reconcile conflicts, identify, and close gaps, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Proactively communicate and collaborate with external and internal customers to analyze information needs and SAP functional requirements and deliver appropriate artefacts on standard templates, including but not limited to Process Flows, Technical Design, Solution Design, User Stories, Use Cases, GUI Screen and Interface designs.
Interpret customer business needs and translate them into application and operational requirements.
Act as the liaison between the customer community and the SAP application teams regards SAP capability.
Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability, functionality and performance needs.
Implement and deploy SAP template solution to achieve defined business goals to design, maintain, deploy solution for Finance and controlling component and cross functional components such as production planning, procurement etc.
Owns and manages the design, documentation and implementation of processes and process improvements in conjunction with process owners, Super Users, SAP functional specialists and third-party as part of the SAP CoE. Initiates continuous improvements activities to increase the efficiency of the business information systems and meet global business objectives.
4-year University / College Degree and relevant technical / business certifications
Five or more years' experience in Information Technology
Experience in security best practices and compliancy requirements for area of expertise
A minimum of 5 years SAP full cycle implementation experience in Financial Accounting, Controlling and Management Accounting as well as support experience.
Experienced SAP finance and controlling subject matter expert who is able to engage with business, extract business requirements and configure SAP solutions.
Must have worked in customized processes and SAP Template solutions within the SAP arena.
Must have worked in RICEFW developments, exposure to BAPI, Integration, User exits.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse stakeholder group including executives, managers, business process owners and subject matter experts.
Good appreciation of systems design and SAP configuration.
Working knowledge of appropriate legislation, accounting standards, including the Data Protection Act, DFARS and ITARS.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Information Technology Administrator
Information technology analyst job in Shaker Heights, OH
General Definition of Work
Performs difficult skilled technical work managing and maintaining computer and network services, the security of computer network and communications, the Microsoft Active directory, and the Virtual Server Environment (VMware) for the City, developing solutions for project requirements, coordinating with vendors, developing and reviewing bids, evaluating new technologies, and related work as apparent or assigned. Work is performed under the limited supervision of the Director of Information Technology.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Essential Functions
Maintains computer and network services by providing secure and reliable service to all City departments including designing the solutions, installs, configuration, troubleshooting and maintenance of computer and network equipment.
Manages the security of the City computer network and communications; ensures system integrity and security for various operating systems and software used by the City through monthly patches, upgrades and bug fixes.
Manages and maintains the Microsoft Active directory for the City to provide a safe and stable environment; creates and maintains network user accounts and security.
Manages and maintains the Virtual Server Environment (VMware) for the City.
Designs solutions for project requirements; works with vendors reviewing bids to evaluate proposed solutions and makes recommendations to the Director of IT; analyzes new technology for more efficiency and cost effectiveness; creates and reviews bids for hardware and software needs; works closely with vendors; coordinates outside maintenance contracts and services.
Installs, configures, and maintains network hardware including but not limited to switches, wireless access points, routers and cabling.
Analyzes, diagnoses, and repairs software issues; consults with users and tier one through three support to solve technical questions; provides assistance to all City departments with various hardware and software components including purchasing assistance.
Documents and records services performed via helpdesk software; prepares summaries and written reports for supervisors; maintains accurate records of hardware and software inventory and software licenses to adhere to licensing and retention policies.
Attends user groups, training and interface committees; transports equipment as needed.
Provides training, direction and support to level one Desktop Support Technician as needed.
Completes and ensures integrity of server operating software and data backups.
Knowledge, Skills and Abilities
Thorough knowledge of the principles of modern office procedures, systems and equipment; thorough knowledge of the policies, procedures and activities of the department; thorough knowledge in Microsoft Windows Operating Systems and Microsoft Office Professional applications; thorough knowledge in virus and spyware protection tools; general knowledge of Power Shell.
Skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; skill in enterprise level Local Area Network (LAN)/Wide Area Network (WAN) environment including administration of network architectures, principles and topologies.
Ability to use diagnostic and performance tuning tools; skill in standard backup infrastructures and software tools and in Virus Protection and Anti-Spam tools; ability to troubleshoot hardware and software issues with computers, printers, equipment, City-standard software applications, networks, systems, and other peripherals, and perform repairs or fixes; ability to use diagnostic and performance tuning tools; ability to follow electronic document retention policies and perform discovery searches; ability to read, interpret, and apply detailed and technical manuals and verbal/visual instructions, as well as understand documented procedures, flow charts, operating systems, and computer operations concepts; ability to complete work in a timely fashion and initiate proper and acceptable direction for completion of work with a minimum of supervision and instruction; ability to communicate effectively in oral and written form; ability to perform and organize work independently; ability to multitask; ability to use strong interpersonal and customer service skills using tact, patience and courtesy; ability to establish and maintain effective working relationships with associates, department heads, vendors, and the general public.
Education and Experience
Bachelor's degree in computer science, information technology, or related field and considerable experience in computer management including Windows Servers, Structured Query Language (SQL) Server, backup technologies, security technologies, forest and domain level trusts, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), or equivalent combination of education and experience.
Physical Requirements
This work requires the occasional exertion of up to 50 pounds of force; work regularly requires sitting, using hands to finger, handle or feel and repetitive motions, frequently requires speaking or hearing and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arm's length, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Special Requirements
Possession of Microsoft Certified Systems Professional (MCSP) Certification or equivalent upon hire.
Possession of Cisco Certified Network Associate (CCNA) Certification or equivalent upon hire.
Must meet and maintain all training and education requirements for position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
The City of Shaker Heights does not hire individuals who use or test positive for tobacco or nicotine products.
Please file application and/or resume:
CITY OF SHAKER HEIGHTS
HUMAN RESOURCES DEPARTMENT
3400 LEE ROAD SHAKER HEIGHTS, OH 44120
E-mail: ***********************************
Senior IT Solutions Analyst (OTM) :: OHIO - ONSITE.
Information technology analyst job in Cleveland, OH
Senior IT Solutions Analyst (OTM)
Duration : 6+ Months
Must-Have Skills
Senior-level OTM design, configuration, agents, workflows, fleet modules.
Advanced PL/SQL development and debugging.
Strong XML and integration experience.
Proven ability to improve OTM performance (database tuning, server analysis).
Experience with fleet operations, transportation, compliance, and optimization.
BI Publisher and Tableau experience.
7+ years of Solutions Design experience.
Bachelor s degree in a technical or business-related field.
Preferred Skills
Experience with OTM Cloud migration.
Oracle ecosystem experience.
Load balancing, patching, upgrades with server/DBA teams.
Capacity planning and system scalability expertise.
Don t Apply If
Your OTM background is primarily support rather than development/configuration.
You lack PL/SQL or XML experience.
You have no logistics/supply chain/manufacturing background.
You cannot work onsite 4 days a week in Beachwood, OH.
Information Technology Technician
Information technology analyst job in Willoughby, OH
Act as the first point of contact for technical issues submitted via phone, email, or ticketing system.
Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals.
Support and troubleshoot credit union-specific applications such as Symitar, Synergy, FICS, and other financial platforms. Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration.
Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions.
Maintain and update internal IT documentation, including system configurations, procedures, known issues, troubleshooting steps, and asset records.
Troubleshoot basic network issues (e.g., LAN, Wi-Fi, VPN connectivity).
Maintain IT hardware inventory, coordinate asset deployment and recovery.
Collaborate with vendors and escalate issues as needed.
Participate in IT projects and contribute to the implementation of new systems and upgrades.
Educate employees on new tools, best practices, and IT policies.
Senior Oracle Technical Analyst
Information technology analyst job in Cleveland, OH
@ Cleveland,OH ,USA.
Requirement Details:
Job Title: Senior Oracle Technical Analyst
Duration : Long Term
Skills : OIC,SCM, Oracle ERP, PL/SQL and SQL
Job Description :
Bachelor's degree in Computer Science or related field.
6+ years of professional IT experience.
Strong Supply Chain Management (SCM) functional knowledge.
Supplier domain knowledge.
AP / PO knowledge.
End-to-end Oracle ERP implementation experience.
Preferable experience with Oracle Cloud.
PL/SQL and SQL experience - must be able to access, write and execute SQL queries.
Strong data conversion experience - will be identifying the rules for data conversion and supporting the integration between downstream environments.
Excellent communication and interpersonal skills - will be heavily collaborating with cross-functional teams and external vendors.
Plusses:
Experience with Oracle Integration Cloud (OIC)
If you are interested in the opportunity listed below, please forward your updated resume along with your current contact information, or perhaps you can recommend someone who would be interested in this position.
IT Data Analytics Intern
Information technology analyst job in Cleveland, OH
20600 Emerald Parkway, Cleveland, Ohio 44135 United States of America
Why Oatey?
Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo.
At Oatey, we're doing big things - and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares - about you, our customers and our world. Ready to make an impact in a place where you matter?
-
Oatey Co. is a privately held global corporation that manufactures and distributes products for plumbing professionals and consumers. The company is headquartered in Cleveland, Ohio and has manufacturing and distribution facilities located in the United States, Canada, Mexico, and China. Oatey products can be found in residential and commercial applications and have achieved excellent brand name recognition with plumbing professionals and consumers. The company continually strives to offer innovative solutions to any plumbing application, and products are backed with the highest quality technical and customer support programs in the industry.
2026 Oatey Summer Internship Program - The Oatey Intern Experience
Interested in an internship with challenging projects, high visibility, professional networking, development, and fun?
Oatey is currently seeking college students for the summer of 2026 to join our award-winning program: The Oatey Intern Experience. Oatey offers a 12-week summer internship that will expose you to meaningful work and exceed your expectations. You will be a part of a diverse, collaborative team environment yet experience your own personal and individual growth. Our interns deliver excellence through high engagement and performance, which is why we often hire them post-graduation*.
* Based on outstanding performance and organizational needs
What we're looking for…
The Oatey Intern Experience supports our growing organization by attracting talented students to develop them into future leaders. It is unique with one-on-one mentorship, developmental feedback and coaching, lunch series, engaging networking events and weekly forums. You will work closely with experts to develop your skills and gain valuable insight in your chosen career field. Additionally, you will have exposure to all leadership levels of Oatey. Lastly, you will have a great time networking with other interns and forge lasting relationships.
Oatey offers a vigorous program that includes:
Learning and Development • Peer Mentoring • Challenging Team Projects • Community Involvement
IT Analytics Intern Position Summary:
Under the general supervision of senior IT leadership, the intern will complete a variety of assignments to support modern analytics at Oatey to include ingestion of new data sources, creating new data pipelines and transformations, creating new reporting views in SQL, working alongside business teams in the creation of Power BI reports and dashboards, and further improving the overall analytics community with new training content and documentation. These assignments will make a positive contribution to Oatey as well as provide the student with “hands-on” work experience.
Expectations & Accountabilities…
Responsible for the creation of at least one Power BI dashboard addressing a complex business analytics requirement. This may include new data sources, additional data transformations, and building out the necessary visualizations.
Replace the legacy Tableau dashboard for our Service Desk with a new one created with Power BI, enhance and extend the capabilities beyond current features.
Work alongside the analytics team in addressing the analytics backlog of requests, enhancements and improvements to the reporting environment.
Create new training materials; short to-do videos, data lineage documentation, quick reference guides, and other artifacts as required.
Based on level of experience and skill, may be leveraged to do more complex data analysis and modeling to build out predictive analytics.
Depending on progress, may be requested to explore the geo-spatial analysis and capabilities in Power BI to meet market analysis requests.
Other duties as assigned.
What you'll need to be successful…
Education and Certification: Pursuing BA/BS in Information Technology & Business or equivalent/related degree.
Year: Junior or Senior
GPA: 3.0 or greater
Self-starter with an inquisitive mindset
Structured and analytical thinking
Demonstrated high initiative
Experience with Structured Query Language (SQL) and Power BI
Familiarity with statistical modeling or other data science practices
Excellent written and oral communication skills
Compensation Range for the Position:
$20.00 USD Hourly
Auto-ApplyInformation Technology Professional
Information technology analyst job in Cleveland, OH
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
Information Services Intern, Summer 2026
Information technology analyst job in Orrville, OH
Your Opportunity as an Information Services Intern
Join our team as an Information Services Intern, where you will have the chance to gain valuable experience and apply your knowledge in one of our four core areas: Business Area Vertical (Analyst or Developer), Infrastructure and Support Services, Project Management Organization (PMO), or Governance (Security, Architecture, Risk Management, and Standards).
Location: Orrville, OH Corporate Offices
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
Depending on the area you are assigned, your role will provide you with the chance to dive deeper into specific aspects of the Information Services, Transformation, and Portfolio Operations (ITP) organization:
Business Area Vertical - As a Developer or Analyst, you will contribute to documenting, designing, and building deliverables requested by the business, while also supporting daily activities across various applications.
Infrastructure & Support Services - In this role, you will collaborate with ITP team members and employees from across the company to procure, receive, store, install, test, and ship peripheral computer equipment, software, and supplies.
Project Management Organization (PMO) - Working with the PMO team, you will assist in the development and enhancement of business capabilities by organizing, facilitating, documenting, managing, and overseeing resources and tasks necessary for successful project completion.
Governance (Security, Architecture, Risk Management, and Standards) - As an Analyst, you will help manage risk and establish guidelines for the appropriate use of tools and technologies, promoting a secure and standardized work environment.
What we are looking for:
Freshman, Sophomore, or Junior standing with relevant coursework in Information Services, Computer Science, Project Management, or a related field
A well-rounded skill set, including familiarity with common software packages, strong organizational skills, and a detail-oriented mindset
Application Period:
Application period closes on November 1st, 2025
Why Choose the J.M. Smucker Company's Internship Program?
Are you seeking an exceptional internship experience at a Fortune 500 company? At Smucker, we are dedicated to providing a world-class, award-winning internship that offers you the opportunity to:
Learn: Unlock your potential in a collaborative and supportive environment where you are treated like a true peer and challenged to be your best.
Grow: Benefit from hands-on training with a dedicated mentor and connect with peers and leaders throughout the company.
Lead: Contribute to high-profile projects that support our Company's growing categories like snacks, coffee and pet food.
Additional Perks:
Along with engaging work, we offer a variety of benefits to ensure your internship is both rewarding and memorable. These include:
Unique opportunities to network and interact with company leadership
Customized professional development sessions
Networking events and social outings with fellow interns
Access to a fully equipped fitness center, complete with a basketball court, indoor walking track, and recreational league sports
The Orchard, our gourmet cafeteria, offering breakfast and lunch with seasonal and locally-sourced ingredients
A competitive compensation package, including paid corporate holidays
Compensation range: $21 - $26/hr
**Actual hourly rate is determined based upon the year of college that will be completed at the start of the internship**
Employee discounts at our Company Store
A housing stipend for interns relocating for the program
Experience an internship where you can learn, grow, and lead - all while being part of something special at Smucker.
Learn more about working at Smucker:
Our Internship Program
Delivering on Our Purpose
Our Continued Commitment to Ensuring a Workplace for All
Follow us on LinkedIn
Auto-Applydeskside support
Information technology analyst job in Cleveland, OH
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
POSITION:DESKTOP SUPPORT
LOCATION: Cleveland, OH (you will be offered with the nearby location to place )
Duration:1+years
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PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer sat skills, organized and professional.
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Experience in medical technology support a plus as well.
Additional Information
For more information, Please contact
Shubham
************
Information Technology (IT) Service Manager
Information technology analyst job in Stow, OH
Job Description
Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career!
At SPIROL, we work with our customers to help them succeed. From automobiles, to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together.
We are looking for an experienced IT Service Manager who values exceptional service and responsiveness to join our team. This role is 100% on site.
As the IT Service Manager for SPIROL you will:
Be responsible for the global delivery of IT services, providing the complete tools for the organization within the infrastructure set for global employees to perform effectively and efficiently.
Manage all aspects of day-to-day IT infrastructure operations, documenting and managing internal and third-party vendor escalations.
Configure and manage software related to server and network infrastructures, managing operating systems and providing technical support for software development and utility applications/platform technologies used by the applications team.
Manage, maintain and drive improvements in the service desk software platform to ensure highly responsive and efficient IT request capture and processing.
Define and implement continuous improvement initiatives within cybersecurity program standards, revising and updating policies in accordance with emerging industry standards.
The successful candidate should have:
Bachelor's Degree in Information Technology or Computer Science.
8-10 years of progressive experience in an IT function, with 3-5 years in a management role.
Relevant professional certifications, such as ITSM, ITIL, COBIT 5, CompTIA, CAPM, and/or commensurate work experience working in a controlled IT environment.
Demonstrated independence and leadership in building out IT activities and documenting associated procedures supporting IT policy.
Experience managing helpdesk functions, network engineering, and/or other IT professionals.
WHY SPIROL:
Competitive Compensation Structure
Health/Dental/Vision/Life Insurance
Disability Insurance
401(k) with Company Matching
ESOP Pension
Pet Insurance
Paid time off
Employee Referral Bonus Program
Education Assistance Program
Employee Assistance Program
Careers Video Link: *******************************************
SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Job Posted by ApplicantPro
Lead IT Specialist - Software Governance
Information technology analyst job in Cleveland, OH
Description & Requirements The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities.
Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement.
This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization.
This is a remote position
Essential Duties and Responsibilities:
- Manage the intake process, risk assessment, and governance of software acquisitions across business units.
- Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards.
- Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications.
- Serve as a key escalation point for software governance related issues; coordinate multi-team resolution.
- Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001).
- Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards.
- Identify opportunities for process automation and efficiency within software governance and process workflows.
- Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams.
- Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience.
- Build and maintain strong relationships with SMEs and internal stakeholders.
Job-Specific Essential Duties and Responsibilities:
- Manage the intake process, risk assessment and governance of software acquisitions across business units.
- Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards.
- Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications.
- Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams.
- Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001).
- Maintain software documentation, SOP's, and audit readiness materials.
- Identify opportunities for process automation and efficiency within software governance and process workflows.
- Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues.
- Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience.
- Build and maintain strong relationships with SME's and internal stakeholders.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience.
- 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles.
- Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems).
- Familiarity with software lifecycle management, configuration management, and Application Portfolio management.
- Strong understanding of IT risk, compliance, and governance frameworks.
- Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
- Excellent communication, problem-solving, and facilitation skills.
- Technical and Analytical Acumen
- Process and Continuous Improvement
- Risk Management and Compliance
- Collaboration and Influence
- Vendor and Stakeholder Engagement
- Strategic Problem Solving
Preferred Skills and Qualifications:
- Experience managing or contributing to software asset management (SAM) or governance programs.
- Hands-on experience with ITSM or ITIL-based service delivery processes.
- Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools.
- Certifications such as ITIL, GRC, or PMP are a plus.
#techjobs #VeteransPage
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
130,000.00
Maximum Salary
$
165,000.00
Easy ApplyIT Strategy and Implementation Associate
Information technology analyst job in Cleveland, OH
Have immediate impact | Be passionate about what you do | Grow with us Cleveland Research Company is an employee owned, independent research firm, headquartered in Cleveland, Ohio. Founded in 2006, CRC has expanded to 15 research teams publishing research on over 150 companies. We pride ourselves on a disciplined research process that has us regularly engaged with the industries and companies we cover.
We are focused on identifying fundamental inflection points to aid in the rigorous analysis of our covered companies and industry forecasts. Our clients find value from getting in front of key themes and trends that lead to better strategic and financial decisions. We are committed to a singular focus on providing the most accurate and reliable research product in the market. If you are interested in equity and market research within an environment that fosters teamwork and excellence, Cleveland Research could be the place for you!
Role and Vision
We are seeking a driven, and high-potential individual to join us at the ground level of this journey. This is a unique opportunity to play a role in identifying and implementing technology tools that unlock strategic opportunities across the firm, centered on analytics and AI.
As the IT Strategy and Implementation Associate you will be the connection between strategy, technology, and people. You will help lead the charge in driving adoption of new systems, processes, and tools, ensuring that our transformation is not only implemented but embraced. You will work closely with executive leadership, our IT partners, and across the company to identify and implement new strategic technologies centered on making CRC more efficient and impactful.
Responsibilities Include
Contribute to strategic planning and long-term technology vision alongside senior leadership
Build relationships across departments to foster a culture of innovation and excellence
Partner with leadership to identify and execute change management strategies aligned with strategic IT transformation goals
Develop and deliver communication plans, training programs, and adoption roadmaps for new technologies and workflows
Monitor adoption and feedback metrics to continuously optimize strategic efforts
Facilitate feedback and training to use technology to become more efficient and impactful
Position Requirements
2 - 5 years of experience in IT change management and adoption
Strong communication and interpersonal skills with the ability to influence across levels
Demonstrated ability to manage ambiguity and drive clarity in complex environments
High learning aptitude and desire to grow into a senior leadership role
Bachelor's degree required; advanced degree or certifications a plus
What Success Looks Like
High engagement and adoption rates across transformation initiatives
Strong ability to communicate and build trust across the company
Clear visibility into progress and impact through metrics and reporting
A growing contribution to the firm's strategic technology roadmap
Why This Role Matters
This is not a back-office change role. It is a leadership opportunity for someone who wants to shape the future of Cleveland Research's strategic technology landscape. You will be mentored by senior executives and positioned towards a CIO-level leader over time.
Benefits
Competitive salary + bonus, fully paid Health insurance coverage, 401(k), and a variety of other perks.
This position requires a full-time, on-site presence at our downtown Cleveland office in order to effectively work with teams.
Auto-ApplyIT Administrator
Information technology analyst job in Avon, OH
IT ADMINISITRATOR Position Type: Direct HirePosition Hours: 9:00am-5:00pm, Monday-FridayPosition Location: Avon, OhioPosition Salary: $70K-$90K/annually Benefits: Full benefits package with employer-covered health, fully covered dental & vision, PTO, 401(k), and more
Job Summary: The IT Administrator will plan, coordinate, direct IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. Duties/Responsibilities:
Troubleshoot and resolve problems with computer/ email/ printer / Phones either autonomously or with outside vendor help when and where required.
Identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
Define and implement IT policies, procedures and best practices.
Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions
Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions
Analyze processes, technologies, and vendors continually to find areas for improvement.
Prepare cost-benefit analyses when upgrades are necessary and monitor vendors to ensure that they're offering the best-possible service and value for business needs.
Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
Take responsibility for projects and solutions within the larger business initiative. Ie ( ERP, Automation, or other business functions)
Handle business-critical IT tasks and systems administration.
Research and evaluate emerging technologies, hardware, and software.
Track and maintain hardware and software inventory.
Performs other duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Proficient in latest technology for IT systems and management.
Proficient in Microsoft Office Suite or related software.
Excellent organizational skills and attention to detail.
Excellent analytical and management skills.
Excellent interpersonal skills.
Through understanding of IT and practical applications to support the company's goals.
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
Education and Experience:
Bachelor's Degree in Information Technology or other similar Technical Discipline
4 - 6 years of relevant work experience, managing the functional aspects of all software, hardware, networking and telephony systems for a small to medium-sized business
Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
IT Systems Analyst
Information technology analyst job in Cleveland, OH
Job Details Experienced StepForward Main Office - Cleveland, OH Full-Time 52 Weeks 4 Year Degree $49037.00 - $61297.00 Salary Monday - Friday (8:00am - 5:00pm) Information Technology
Purpose of Classification:
As the Information Systems Analyst, the primary responsibility is to have a strong understanding of both local and cloud-based networking technologies, as well as expertise in managing and configuring Microsoft Azure environments.
Essential Functions:
Provide technical support and troubleshooting for end-user hardware and software issues, including desktops, laptops, printers, and other peripherals.
Install, configure, and maintain computer hardware, operating systems, and software applications.
Manage and configure Microsoft Azure services, including virtual networks, network security groups, and email support
Implement and maintain secure network connectivity between on-premises and cloud environments
Administrator of On-Prem Active Directory and Entra ID Cloud Environment with Microsoft 365
Provide technical support and training to end-users on network-related issues
Collaborate with cross-functional teams to ensure seamless integration of network solutions
Stay up-to-date with the latest networking & cloud technologies best practices
Additional Functions:
Performs other related duties as required.
Minimum Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in network administration and support. Proficient in configuring and managing LAN and WAN technologies, including routers, switches, firewalls, and wireless networks. Extensive experience with Microsoft Azure services, including virtual networks, network security groups, Exchange, Entra ID and Microsoft Active Directory. Strong understanding of network protocols, security, and troubleshooting techniques. Familiarity with cloud computing concepts and best practices. Excellent problem-solving and analytical skills. Strong communication and collaboration skills.
Preferred Certifications:
Microsoft Certified: Azure Administrator Associate
Cisco Certified Network Associate (CCNA)
CompTIA Network+ or Security+
Additional Requirements/Conditions of Employment:
Successful results of pre and continued employment assessments including fingerprinting, drug testing, medical examinations and background check(s).
Step Forward is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Agency will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
IT System Administrator
Information technology analyst job in Lakewood, OH
Acroment Technologies is seeking qualified candidates for a Systems Engineer/Network Administrator position at our West Side office. Candidates should exhibit a strong desire to help others with technology. Including, but not limited to, servers, networks, workstations, smartphones, printers, hardware and software. Acroment Technologies offers a relaxed and easygoing work environment, IT career mentoring, advanced IT certification programs, completive salary, and benefits.
Core Responsibilities:
Provide technical support (all-levels) to customers via phone, email and through our ticketing system; ConnectWise.
Respond to service requests in a timely manner (meeting or exceeding our contracted SLAs)
Troubleshoot andresolve client computer issues (mostly PC, some MAC, smartphones)
Act as the point of contact for our clients on all types of requests generated internally via our monitoring systems or externally directly from clients.
Properly classify (priority/categorize) all service requests within our ticket system.
Coordinate additional resources needed to accomplish requested tasks including working with client vendors.
Communicate with customers and additional resources to notify them as to the status of their requests or needed repairs.
Additional Responsibilities:
Complete training programs for our ticketing and monitoring systems.
Recommend improvements to our internal processes to maximize customer service levels
Complete timesheets daily with detailed notes of work completed
Be available for work when scheduled to be on-call (weekly rotation) and attend weekly and quarterly service meetings (after-hours).
Develop rapport with clients as a trusted resource for help
Educate end-users on hardware and software operations as needed
Qualifications and Requirements:
Bachelors degree or related work experience
2 years prior experience working in a similar role at a Managed Service Provider (MSP)
Network+ and Microsoft 365 certifications preferred but not required
Working knowledge of Microsoft 365 administration, Intune, Autopilot, PowerShell and Python
Set goals and be committed to improving your technical and soft skills through company offered and self-guided study to further your career in IT
Strong technological aptitude, work ethic, and problem solving skills
Excellent verbal and written communication skills
Reliable transportation, valid drivers license and valid vehicle insurance
Information Technology (IT) Administrator Intern
Information technology analyst job in Woodmere, OH
MarshBerry is growing! We are seeking an
IT Administrator Intern
to join our team. We have a people first, fast paced, collaborative culture with plenty of opportunity for growth. MarshBerry has been successful in achieving growth objectives because the trust our clients place in our talented team of professionals, and all MarshBerry colleagues play a critical role in directly or indirectly cultivating those trusted relationships. MarshBerry provides an environment where employees can learn, improve and realize their career goals. We offer competitive benefits, hybrid work schedules, new challenges, and learning experiences.
Job Details
Position Summary:
MarshBerry's
IT Administrator Intern
will support the IT team by assisting with key operational tasks that ensure a smooth technology experience for new hires and existing staff. This role will focus on onboarding new employees, IT asset management, refreshing computers, organizing equipment, and contributing to process improvements within the HelpDesk function. The intern will gain hands-on experience with core IT systems and tools, including Microsoft 365, Windows operating systems, networking basics, and Active Directory. This internship offers a valuable opportunity to develop technical troubleshooting skills, enhance customer service capabilities, and contribute to the efficiency of IT operations.
Responsibilities:
Support the onboarding process for new hires by preparing and configuring IT equipment
Conduct IT assets management to ensure accurate inventory and documentation
Assist with computer refresh initiatives, including setup and deployment
Help organize and maintain IT equipment storage for efficiency and accessibility
Contribute to IT process improvements
Cultivate and maintain effective relationships with potential internal/external clients, partners and stakeholders that can directly or indirectly lead to revenue generation for all MarshBerry services.
Additional projects and tasks as assigned.
Selection Criteria
Education & Experience:
Candidates that are pursuing an Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or Management Information Systems are preferred.
Current college students at the junior and senior level preferred.
Other:
Strong attention to detail.
Strong communication, analytical, and creative thinking skills.
A customer service mindset.
Working at MarshBerry
Who We Are:
MarshBerry practices The Collaborative Way which encourages employees to adhere to these five principles: listening generously, speaking straight, being for each other, acknowledgement & appreciation, and honoring commitments. We are committed to fostering an environment of Diversity, Equity, and Inclusion. We strive to educate our current and potential employees in these areas, while continuing to promote a welcoming and inclusive environment for all.
What We Do:
MarshBerry provides consulting services in the financial services industry primarily to independent insurance agents, brokers and carriers, as well as wealth and retirement plan advisors. Our services include but are not limited to financial, operational, sales management, merger and acquisition advisory, peer-to-peer exchange and information services. We are recognized in the financial services industry for providing innovative and customized solutions to our clients, with whom we build trusted advisor relationships. At MarshBerry, our mission is to help our clients learn, improve and realize their value. Our clients credit us for providing the vision, tools, and discipline to help them reach their strategic goals.
It's one thing to be recognized as experts in our field, it is another to be noteworthy based on the sentiment and feedback of our team. MarshBerry has been recently awarded the following:
Crain's Best Employers in Ohio
The Nation's Best and Brightest in Wellness
North Coast 99
Top Work Places - The Plain Dealer
Weatherhead 100
West Michigan's Best and Brightest Companies to Work for
To learn more about MarshBerry, visit *******************
We appreciate your interest in MarshBerry. As an equal opportunity employer, your application will be considered with regard to all laws which prohibit discrimination because of race, color, sex, religion, national origin, age, disability, military status, and genetic information, and requirements to take affirmative action in the hiring of minorities, including women, veterans, and those individuals with disabilities.
IT Technician 1 (DateCenter Operations)
Information technology analyst job in Akron, OH
A 3rd Shift IT Technician job in Akron, OH is available courtesy of Akkodis. The IT Technician provides a differentiated customer experience to the IT customers by overseeing the health and wellbeing of IT connected systems and performing AutoSys and TWS batch job monitoring across multiple applications and platforms to support retail store operations. The position will monitor workload automation and identify and resolve batch job failures by coordinating support resources for proper triage and resolution including documentation of each incident in the appropriate systems.
THIS POSITION IS MIDNIGHT TO 8AM
Pay: $20/HR TO $28/HR
IT Technician job responsibilities:
* Monitors and proactively manages batch job scheduling end-to-end across platforms from a central point of control.
* Helps lead incident management process through its lifecycle to ensure effective and efficient responses for major incidents.
* Identifies and escalates technical trouble trends impacting store operations.
* Responds to incoming calls, provides input on health of systems and coordinates escalation processes pertaining to incidents that impact store operations.
* Assigns unresolved issues to the appropriate resolving groups via trouble tickets.
Qualifications:
* 2-4 years related experience required.
* Working knowledge of Microsoft Teams, Outlook, Word and Excel.
* MUST BE ABLE TO WORK MINIGHT TO 8AM FIVE DAYS A WEEK
* Familiarity with ServiceNow or digital workflow applications is a plus.
* Working knowledge of AutoSys, SolarWinds, Nagios software is highly desirable; Maestro/TWS knowledge would be a plus.
* Computer software and/or hardware technical training and/or earned college hours is a plus.
If you are interested in this 3RD shift IT Technician job in Akron, OH, please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact *****************************.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **********************************************
The Company will consider qualified applicants with arrest and conviction records.
Pay Details: $20.00 to $28.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *************************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
* The California Fair Chance Act
* Los Angeles City Fair Chance Ordinance
* Los Angeles County Fair Chance Ordinance for Employers
* San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Easy ApplyIT Team Lead - Manufacturing Solutions Smart Factory
Information technology analyst job in Solon, OH
Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.
Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills-you'll thrive in a culture that promotes learning and development.
We strive to be a company where we all can do our best work with a true sense of purpose and belonging.
**Be** Connected. **Be** Valued. **Be** You.
We hope you'll consider joining our team.
The **IT Team Lead, Business Operations Platform** position serves as a strategic partner to business stakeholders, ensuring that technology initiatives align with organizational goals and deliver measurable value. By fostering strong relationships across business functions and leadership teams, this role drives reliable service delivery and long-term success. Leading a team of IT professionals, the position ensures operational excellence while delivering technology solutions that support manufacturing operations and Industry 4.0 smart factory initiatives. The role combines leadership responsibilities with hands-on contribution to both project execution and daily operations.
**Essential Duties and Responsibilities:**
+ **Lead and mentor a team** . Set clear goals, delegate responsibilities effectively, track performance, and develop team capabilities to ensure consistent delivery of IT services and smart factory support.
+ **Foster stakeholder relationships** . Build trusted partnerships with functional leaders, advocating for their success by ensuring IT solutions deliver value and support evolving business needs.
+ **Shape technology demand through business understanding** . Engage with manufacturing and operations leaders to understand strategic goals, challenges, and process needs, translating them into actionable IT requirements.
+ **Co-develop technology roadmaps** . Partner with business and IT leaders to define, prioritize, and maintain shared technology roadmaps that enable innovation, operational efficiency, and smart factory evolution.
+ **Ensure service responsiveness and reliability** . Monitor and manage incoming service requests, incidents, and change orders, driving timely resolution and a high level of customer satisfaction.
+ **Oversee system implementations** . Manage end-to-end execution of digital solutions and platform rollouts, ensuring alignment with business objectives, adherence to timelines and budgets, and minimal disruption to plant operations.
+ **Drive innovation and continuous improvement** . Identify gaps and opportunities across processes, tools, and systems to proactively introduce improvements that enhance service quality and business impact.
+ **Oversee platform specific software operating expenses** . Evaluate and approve software licensing spend based on business needs to ensure responsible financial stewardship and regulatory compliance.
+ **Educate and develop associates** to achieve individual and organizational goals. Provide clear direction, regular coaching, and performance feedback. Lead by example with integrity, address concerns constructively, and create growth opportunities while ensuring alignment with company policies and performance standards.
+ **Responsible for leading associate** through Swagelok's Performance Management system, as a leader, you are expected to know, enforce, and appropriately escalate all Swagelok associate policies.
+ Manages between 2-6 direct reports
**Education and/or Work Experience Requirements:**
+ **Education:** Bachelor's degree in Computer Science, Business Administration, Engineering or equivalent experience.
+ **Experience:**
+ 5+ years of experience in IT service delivery, business relationship management, or customer success, preferably in a manufacturing environment.
+ Experience building stakeholder relationships across operations, engineering, and executive leadership teams.
+ Proven track record leading cross-functional teams and managing technology implementations that support operational excellence
+ Understanding of manufacturing systems (e.g., MES, SCADA, ERP) and Industry 4.0 concepts is preferred.
+ **Skills:**
+ Excellent communication and problem-solving skills, with the ability to translate technical issues into business context
+ Strong team leadership, change management, and communication skills across technical and non-technical audiences
+ Ability to align IT services with strategic business goals and smart factory initiatives
+ Skilled at stakeholder and relationship management, building trust and collaboration across business, operations, and IT teams.
+ Proficient in delivering complex technology projects and executing IT service operations
**Working Conditions and/or Physical Requirements:**
+ Working conditions associated with normal office environment.
+ Ability to operate standard office equipment (e.g., computer, telephone, copier, printer, etc.).
+ Ability to effectively communicate in both small and large groups and settings.
+ Ability to traverse between multiple locations in Ohio and Pennsylvania as needed.
+ Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and quantitative productivity standards.
+ Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.
To apply:
1. Click 'Apply Now' to the role of interest, upload your resume and complete the application.
2. Those that match our qualifications will be contacted to schedule a phone interview.
Congratulations on taking the first step to **B** e Connected. **B** e Valued. **B** e You.
_Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law._
_Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law. _
_This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason. _
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