Information technology analyst jobs in Elyria, OH

Duration: 12 months contract (with possible extension) This role will support multiple functions and processes within Lockbox in Payment and Deposit Operations, focusing primarily on working with Service and Support teams in procedure development, testing, and creating scripts for testing. Payment and Deposit Operations fosters a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life. As an analyst, you will develop industry expertise and detailed product knowledge, and drive execution of strategic initiatives. ESSENTIAL JOB FUNCTIONS Primary responsibility is providing operation support of Lockbox applications, and additional areas of support, as assigned. Job functions of an Operations analyst include: Create, edit, and test application and operational procedures for Lockbox Operations and Support. Write and execute test scripts for operational testing of applications in process improvement projects. Performs business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications Mine data from primary and secondary sources often using complex joins across multiple datasets. Plays a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures. Delivering high quality support and great service to our internal/external partners and clients. Active participation and guidance as it relates to Lockbox, and the associated applications/systems, process initiatives and projects. Translates business needs and requirements to Technology partners; translates technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business. More broadly, analysts are expected to display the following skills and competencies: Strong problem solving through ability to analyze qualitative, operational & financial data Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types Ability to concisely and effectively communicate with senior management High degree of adaptability & intellectual curiosity, comfortable with ambiguity Exceptional teamwork and collaboration REQUIRED QUALIFICATIONS Bachelor's Degree or equivalent experience of ideally 2+ years in an operational or support environment Attention to detail in documenting and implementing requirements Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues Excellent written and verbal communication skills Ability to effectively manage change Ability to stay on top of task assignments Strong decision making and analytical skills Ability to facilitate research and resolution of sometimes less-than-straight-forward issues Strong aptitude to technology based tools and databases (i.e., Excel, Access) Interest, willingness and ability to assimilate information quickly and succinctly Works well in a team-based environment PREFERRED QUALIFICATIONS 1-2 years of Operational Analyst experience Technically savvy in relation to Windows systems and software Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Nil Email: ************************** Internal Id: 25-55288

General Definition of Work Performs difficult skilled technical work managing and maintaining computer and network services, the security of computer network and communications, the Microsoft Active directory, and the Virtual Server Environment (VMware) for the City, developing solutions for project requirements, coordinating with vendors, developing and reviewing bids, evaluating new technologies, and related work as apparent or assigned. Work is performed under the limited supervision of the Director of Information Technology. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Essential Functions Maintains computer and network services by providing secure and reliable service to all City departments including designing the solutions, installs, configuration, troubleshooting and maintenance of computer and network equipment. Manages the security of the City computer network and communications; ensures system integrity and security for various operating systems and software used by the City through monthly patches, upgrades and bug fixes. Manages and maintains the Microsoft Active directory for the City to provide a safe and stable environment; creates and maintains network user accounts and security. Manages and maintains the Virtual Server Environment (VMware) for the City. Designs solutions for project requirements; works with vendors reviewing bids to evaluate proposed solutions and makes recommendations to the Director of IT; analyzes new technology for more efficiency and cost effectiveness; creates and reviews bids for hardware and software needs; works closely with vendors; coordinates outside maintenance contracts and services. Installs, configures, and maintains network hardware including but not limited to switches, wireless access points, routers and cabling. Analyzes, diagnoses, and repairs software issues; consults with users and tier one through three support to solve technical questions; provides assistance to all City departments with various hardware and software components including purchasing assistance. Documents and records services performed via helpdesk software; prepares summaries and written reports for supervisors; maintains accurate records of hardware and software inventory and software licenses to adhere to licensing and retention policies. Attends user groups, training and interface committees; transports equipment as needed. Provides training, direction and support to level one Desktop Support Technician as needed. Completes and ensures integrity of server operating software and data backups. Knowledge, Skills and Abilities Thorough knowledge of the principles of modern office procedures, systems and equipment; thorough knowledge of the policies, procedures and activities of the department; thorough knowledge in Microsoft Windows Operating Systems and Microsoft Office Professional applications; thorough knowledge in virus and spyware protection tools; general knowledge of Power Shell. Skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; skill in enterprise level Local Area Network (LAN)/Wide Area Network (WAN) environment including administration of network architectures, principles and topologies. Ability to use diagnostic and performance tuning tools; skill in standard backup infrastructures and software tools and in Virus Protection and Anti-Spam tools; ability to troubleshoot hardware and software issues with computers, printers, equipment, City-standard software applications, networks, systems, and other peripherals, and perform repairs or fixes; ability to use diagnostic and performance tuning tools; ability to follow electronic document retention policies and perform discovery searches; ability to read, interpret, and apply detailed and technical manuals and verbal/visual instructions, as well as understand documented procedures, flow charts, operating systems, and computer operations concepts; ability to complete work in a timely fashion and initiate proper and acceptable direction for completion of work with a minimum of supervision and instruction; ability to communicate effectively in oral and written form; ability to perform and organize work independently; ability to multitask; ability to use strong interpersonal and customer service skills using tact, patience and courtesy; ability to establish and maintain effective working relationships with associates, department heads, vendors, and the general public. Education and Experience Bachelor's degree in computer science, information technology, or related field and considerable experience in computer management including Windows Servers, Structured Query Language (SQL) Server, backup technologies, security technologies, forest and domain level trusts, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), or equivalent combination of education and experience. Physical Requirements This work requires the occasional exertion of up to 50 pounds of force; work regularly requires sitting, using hands to finger, handle or feel and repetitive motions, frequently requires speaking or hearing and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arm's length, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic). Special Requirements Possession of Microsoft Certified Systems Professional (MCSP) Certification or equivalent upon hire. Possession of Cisco Certified Network Associate (CCNA) Certification or equivalent upon hire. Must meet and maintain all training and education requirements for position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. The City of Shaker Heights does not hire individuals who use or test positive for tobacco or nicotine products. Please file application and/or resume: CITY OF SHAKER HEIGHTS HUMAN RESOURCES DEPARTMENT 3400 LEE ROAD SHAKER HEIGHTS, OH 44120 E-mail: ***********************************

**NO 3rd Party vendor candidates or sponsorship** Role Title: Sr. OTM Solutions Analyst Client: Solution Chain and Transportation and Logistics Solutions Employment Type: Contract-to-Hire Duration: 6 month contract to hire Preferred Location: 4 days onsite in Beachwood, OH Role Description: Configure and enhance OTM (agents, workflows, statuses, and route groups). Strong PL/SQL skills for developing stored procedures, queries, triggers, and performance tuning. Integrate OTM with external systems (web services, XML, middleware, telematics/ELD). Monitor and troubleshoot OTM server-related issues, including application performance, log analysis, and environment stability. Perform root cause analysis for performance bottlenecks in agents, workflows, and integrations. Diagnose and resolve thread management, agent delays, and deadlocks within OTM. Conduct database tuning and table optimization to improve OTM performance. Collaborate with system administrators and DBAs on server load balancing, patching, and upgrades. Solid understanding of transportation, truckload operations, fleet optimization, and compliance. Develop and support reporting and analytics using BI Publisher and Tableau. Conduct fit-gap analysis and design scalable fleet solutions with minimal customization. Requirements: 7+ years hands-on development in OTM Deep knowledge of the OTM data model, fleet-specific tables, and driver/asset workflows. Proficiency in OTM configuration and automation (agents, workflow logic, event triggers). Strong skills in server performance tuning and OTM environment optimization. Advanced PL/SQL debugging and query optimization for high-volume transactions. Ability to analyze and resolve deadlocks, agent execution delays, and thread contention. Proficiency in capacity planning, ensuring system scalability and resilience. Strong problem-solving mindset for complex OTM application and infrastructure issues. Plus: Familiarity with OTM Cloud migration and roadmap preferred. Fleet Management modules, including driver management, equipment/power unit tracking, dispatching, and the ability to translate business requirements into scalable OTM fleet solutions.

Senior IT Solutions Analyst (OTM) Duration : 6+ Months Must-Have Skills Senior-level OTM design, configuration, agents, workflows, fleet modules. Advanced PL/SQL development and debugging. Strong XML and integration experience. Proven ability to improve OTM performance (database tuning, server analysis). Experience with fleet operations, transportation, compliance, and optimization. BI Publisher and Tableau experience. 7+ years of Solutions Design experience. Bachelor s degree in a technical or business-related field. Preferred Skills Experience with OTM Cloud migration. Oracle ecosystem experience. Load balancing, patching, upgrades with server/DBA teams. Capacity planning and system scalability expertise. Don t Apply If Your OTM background is primarily support rather than development/configuration. You lack PL/SQL or XML experience. You have no logistics/supply chain/manufacturing background. You cannot work onsite 4 days a week in Beachwood, OH.

Act as the first point of contact for technical issues submitted via phone, email, or ticketing system. Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals. Support and troubleshoot credit union-specific applications such as Symitar, Synergy, FICS, and other financial platforms. Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration. Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions. Maintain and update internal IT documentation, including system configurations, procedures, known issues, troubleshooting steps, and asset records. Troubleshoot basic network issues (e.g., LAN, Wi-Fi, VPN connectivity). Maintain IT hardware inventory, coordinate asset deployment and recovery. Collaborate with vendors and escalate issues as needed. Participate in IT projects and contribute to the implementation of new systems and upgrades. Educate employees on new tools, best practices, and IT policies.

20600 Emerald Parkway, Cleveland, Ohio 44135 United States of America Why Oatey? Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo. At Oatey, we're doing big things - and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares - about you, our customers and our world. Ready to make an impact in a place where you matter? - Oatey Co. is a privately held global corporation that manufactures and distributes products for plumbing professionals and consumers. The company is headquartered in Cleveland, Ohio and has manufacturing and distribution facilities located in the United States, Canada, Mexico, and China. Oatey products can be found in residential and commercial applications and have achieved excellent brand name recognition with plumbing professionals and consumers. The company continually strives to offer innovative solutions to any plumbing application, and products are backed with the highest quality technical and customer support programs in the industry. 2026 Oatey Summer Internship Program - The Oatey Intern Experience Interested in an internship with challenging projects, high visibility, professional networking, development, and fun? Oatey is currently seeking college students for the summer of 2026 to join our award-winning program: The Oatey Intern Experience. Oatey offers a 12-week summer internship that will expose you to meaningful work and exceed your expectations. You will be a part of a diverse, collaborative team environment yet experience your own personal and individual growth. Our interns deliver excellence through high engagement and performance, which is why we often hire them post-graduation*. * Based on outstanding performance and organizational needs What we're looking for… The Oatey Intern Experience supports our growing organization by attracting talented students to develop them into future leaders. It is unique with one-on-one mentorship, developmental feedback and coaching, lunch series, engaging networking events and weekly forums. You will work closely with experts to develop your skills and gain valuable insight in your chosen career field. Additionally, you will have exposure to all leadership levels of Oatey. Lastly, you will have a great time networking with other interns and forge lasting relationships. Oatey offers a vigorous program that includes: Learning and Development • Peer Mentoring • Challenging Team Projects • Community Involvement IT Analytics Intern Position Summary: Under the general supervision of senior IT leadership, the intern will complete a variety of assignments to support modern analytics at Oatey to include ingestion of new data sources, creating new data pipelines and transformations, creating new reporting views in SQL, working alongside business teams in the creation of Power BI reports and dashboards, and further improving the overall analytics community with new training content and documentation. These assignments will make a positive contribution to Oatey as well as provide the student with “hands-on” work experience. Expectations & Accountabilities… Responsible for the creation of at least one Power BI dashboard addressing a complex business analytics requirement. This may include new data sources, additional data transformations, and building out the necessary visualizations. Replace the legacy Tableau dashboard for our Service Desk with a new one created with Power BI, enhance and extend the capabilities beyond current features. Work alongside the analytics team in addressing the analytics backlog of requests, enhancements and improvements to the reporting environment. Create new training materials; short to-do videos, data lineage documentation, quick reference guides, and other artifacts as required. Based on level of experience and skill, may be leveraged to do more complex data analysis and modeling to build out predictive analytics. Depending on progress, may be requested to explore the geo-spatial analysis and capabilities in Power BI to meet market analysis requests. Other duties as assigned. What you'll need to be successful… Education and Certification: Pursuing BA/BS in Information Technology & Business or equivalent/related degree. Year: Junior or Senior GPA: 3.0 or greater Self-starter with an inquisitive mindset Structured and analytical thinking Demonstrated high initiative Experience with Structured Query Language (SQL) and Power BI Familiarity with statistical modeling or other data science practices Excellent written and oral communication skills Compensation Range for the Position: $20.00 USD Hourly

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Description Key's IT Service Desk is responsible for providing technical support for all hardware, software and network connectivity issues throughout the Corporate and Retail Key Bank Enterprise. We strive to attain a high first call resolution while providing exemplary client service for our internal employees and contractors. Phone Based Support • Answer incoming calls at your desk through a wired headset • Perform initial problem determination with your client • Utilize remote control tools to resolve client issues • Utilize Service Manager Knowledge base containing over 9000 Knowledge Articles to resolve client issues • Document client interaction and steps taken in Service Manager • Resolve your call using all available resources, striving for First Call Resolution or sending a ticket to support when necessary • Stay informed, read internal communications and participate in daily group chat feeds • Manage your time effectively, use escalation guidelines • Manage After Call Work and Auxiliary time daily 50 minutes or less • Receive 2 - 15 minute breaks, self-scheduled based on phone availability • Receive a half hour lunch for an 8.5 hour workday, scheduled by management Qualifications Technical Support With at least 3 years of experience Inbound Call Center With at least 3 years of experience Typing at 35 WPM Additional Information To know more on this position or to schedule an interview, please contact; Maria Nerizza De Mesa ************ maria.demesa[@]collabera.com

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Eaton's Corporate Sector division is currently seeking a IT Operations Analyst. The expected annual salary range for this role is $109000 - $159000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. Job Summary: The IT Operations Analyst serves as the primary liaison between stakeholders (business and IT both) and the IT function, leveraging expertise in business analysis to recommend and implement solutions that enable the organization to achieve its goals. This role in particular will focus on championing IT operational excellence by leveraging process improvements and advanced analytics (ServiceNow, Jira) to identify trends, optimize production support, and implement KPI-driven improvements that enhance IT processes, productivity, and customer service outcomes. The IT Operations Analyst with expertise in business analysis tools and techniques and extensive experience in enterprise-wide process and technology transformations and implementation. The ideal candidate has experience with master data management programs, data hubs, or ERP implementations. The candidate will provide thought-leadership in driving organizational objectives forward. The IT Operations Analyst is responsible for business analysis planning and monitoring; requirements elicitation; requirements management and communication; enterprise analysis; requirements analysis and solution assessment and validation on large projects in alignment with the Eaton project management process standards. What you'll do: • Business Analysis Planning: Plan the business analysis approach for projects, determine the deliverables, estimate business analysis effort, and determine metrics to be used to monitor the success of analysis work. • Requirements Elicitation: Conduct requirements gathering activities (brainstorming, focus groups, interviews, observation, prototyping, workshops), document the results, and validate that the documented requirements meet the stakeholders' needs. • Requirements Management & Communication: Assess requirements to ensure they fall within the solution scope, ensure requirements are aligned with and traceable to business objectives and solution design, and ensure requirements are communicated and presented in a format that are understandable to stakeholders, including solutions designers and developers. • Enterprise Analysis: Evaluate the business need, problem or opportunity to justify the investment necessary to deliver the solution, assess the capability of the enterprise to leverage in developing a solution, and determine the most feasible solution. • Requirements Analysis: Analyze, prioritize and organize requirements to ensure efforts focus on the most critical needs, model requirements to demonstrate process and or solution function, and validate that the requirements support the delivery of value. • Solution Assessment: Review and evaluate IT solution designs to ensure the proposed solution meets the business requirements. • Validation: Coordinate the approach and development of use cases and test scenarios with the customer to ensure integration and/or user acceptance testing is complete and validates that project requirements have been achieved. • Optimize IT Operations: Develop and maintain KPI-driven dashboards and reporting frameworks to monitor operational health, productivity, and customer service performance. Reduce ticket transfers and improve resolution times through process redesign, automation, and proactive monitoring. • Define and Manage KPIs: Establish forward-looking performance indicators and dashboards to track productivity, customer service metrics, and operational health. • Lead IT Internal Productivity Projects: Manage cross-functional initiatives that enhance IT efficiency, reduce manual effort, and improve overall service delivery. • Leverage Analytics for Insights: Use ServiceNow and Jira data to identify bottlenecks, forecast trends, and recommend actionable improvements. • Champion Continuous Improvement: Benchmark against industry standards and implement innovative solutions for ITSM and Agile process optimization. • Drive automation and process optimization initiatives using AI/ML, RPA, and advanced analytics to reduce manual effort and accelerate IT service delivery. Qualifications: Required (Basic) Qualifications: • Bachelor's degree from an accredited institution. • Minimum of 5 years of IT work experience. • No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Beachwood OH, Galesburg MI, Houston TX, Menomonee Falls WI, Moon Township PA, Raleigh NC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. • Must be able to work in the United States without corporate sponsorship now and within the future. Preferred qualifications: • 5 years working in a customer facing or production support role. • Expertise in ServiceNow and/or Jira, including configuration, administration, integration, and workflow automation for IT operations and project management. • Strong understanding of Agile methodologies (Scrum, Kanban) with practical experience managing boards, sprints, and backlogs in Jira to drive delivery efficiency. • Strong understanding of IT Service Management Processes. • Strong understanding of Agile methodologies. Skills: Position Criteria: • Excellent communication skills, both written and verbal. This position will often work with other business analysts, project managers and business teams on a regular basis. • Good team-oriented interpersonal skills. Assists with facilitation sessions, lead and influence others to effectively interface and work with a wide variety of people. • Good team player, self-motivated and committed with an ability to work under pressure and to tight deadlines. • Up to 10% travel required.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description POSITION:DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years · PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer sat skills, organized and professional. · Experience in medical technology support a plus as well. Additional Information For more information, Please contact Shubham ************

Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career! At SPIROL, we work with our customers to help them succeed. From automobiles, to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together. We are looking for an experienced IT Service Manager who values exceptional service and responsiveness to join our team. This role is 100% on site. As the IT Service Manager for SPIROL you will: Be responsible for the global delivery of IT services, providing the complete tools for the organization within the infrastructure set for global employees to perform effectively and efficiently. Manage all aspects of day-to-day IT infrastructure operations, documenting and managing internal and third-party vendor escalations. Configure and manage software related to server and network infrastructures, managing operating systems and providing technical support for software development and utility applications/platform technologies used by the applications team. Manage, maintain and drive improvements in the service desk software platform to ensure highly responsive and efficient IT request capture and processing. Define and implement continuous improvement initiatives within cybersecurity program standards, revising and updating policies in accordance with emerging industry standards. The successful candidate should have: Bachelor's Degree in Information Technology or Computer Science. 8-10 years of progressive experience in an IT function, with 3-5 years in a management role. Relevant professional certifications, such as ITSM, ITIL, COBIT 5, CompTIA, CAPM, and/or commensurate work experience working in a controlled IT environment. Demonstrated independence and leadership in building out IT activities and documenting associated procedures supporting IT policy. Experience managing helpdesk functions, network engineering, and/or other IT professionals. WHY SPIROL: Competitive Compensation Structure Health/Dental/Vision/Life Insurance Disability Insurance 401(k) with Company Matching ESOP Pension Pet Insurance Paid time off Employee Referral Bonus Program Education Assistance Program Employee Assistance Program Careers Video Link: ******************************************* SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The IT Procurement Specialist manages the full procurement lifecycle for IT goods and services, including sourcing, renewals, and approvals. This role is responsible for evaluating vendor proposals, pricing, service levels, and contract terms to ensure optimal value and risk mitigation. The IT Procurement Specialist reviews existing tools and vendor offerings to identify opportunities for consolidation, cost savings, and operational efficiency. Job Responsibilities: Manage the full procurement lifecycle for IT goods and services including sourcing, renewals, and approvals. Evaluate vendor proposals, pricing, service levels, and terms to ensure maximum value and risk mitigation. Track and manage IT asset lifecycle (hardware, software licenses, SaaS renewals). Monitor technology spend against budget and provide forecasting and reporting on upcoming renewals or cost changes. Ensure procurement policies are followed and help improve processes and workflow. Evaluate current tools, subscriptions, and vendor offerings to determine whether services already exist within the organization. Conduct spend and usage analysis to identify redundant software of overlapping functionality across vendors or departments. Rationalize and consolidate vendors when feasible to reduce spend, complexity, and operational risk. Qualifications and Skills: Bachelor's Degree. 2+ years of experience in IT procurement or vendor management. Experience in the mortgage industry, preferred. Experience in technology purchasing, preferred. Highly organized, efficient, and detail oriented. Skilled in interpreting contract language, including termination clauses, licensing terms, and renewal structures. Excellent analytical skills to compare vendor offerings and evaluate redundancy. Excellent customer service skills, with a commitment to meeting the expectations and requirements of internal teams and external customers. Proficient in Microsoft Office Suite. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. #LI-CCMREC CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: ********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************

Have immediate impact | Be passionate about what you do | Grow with us Cleveland Research Company is an employee owned, independent research firm, headquartered in Cleveland, Ohio. Founded in 2006, CRC has expanded to 15 research teams publishing research on over 150 companies. We pride ourselves on a disciplined research process that has us regularly engaged with the industries and companies we cover. We are focused on identifying fundamental inflection points to aid in the rigorous analysis of our covered companies and industry forecasts. Our clients find value from getting in front of key themes and trends that lead to better strategic and financial decisions. We are committed to a singular focus on providing the most accurate and reliable research product in the market. If you are interested in equity and market research within an environment that fosters teamwork and excellence, Cleveland Research could be the place for you! Role and Vision We are seeking a driven, and high-potential individual to join us at the ground level of this journey. This is a unique opportunity to play a role in identifying and implementing technology tools that unlock strategic opportunities across the firm, centered on analytics and AI. As the IT Strategy and Implementation Associate you will be the connection between strategy, technology, and people. You will help lead the charge in driving adoption of new systems, processes, and tools, ensuring that our transformation is not only implemented but embraced. You will work closely with executive leadership, our IT partners, and across the company to identify and implement new strategic technologies centered on making CRC more efficient and impactful. Responsibilities Include Contribute to strategic planning and long-term technology vision alongside senior leadership Build relationships across departments to foster a culture of innovation and excellence Partner with leadership to identify and execute change management strategies aligned with strategic IT transformation goals Develop and deliver communication plans, training programs, and adoption roadmaps for new technologies and workflows Monitor adoption and feedback metrics to continuously optimize strategic efforts Facilitate feedback and training to use technology to become more efficient and impactful Position Requirements 2 - 5 years of experience in IT change management and adoption Strong communication and interpersonal skills with the ability to influence across levels Demonstrated ability to manage ambiguity and drive clarity in complex environments High learning aptitude and desire to grow into a senior leadership role Bachelor's degree required; advanced degree or certifications a plus What Success Looks Like High engagement and adoption rates across transformation initiatives Strong ability to communicate and build trust across the company Clear visibility into progress and impact through metrics and reporting A growing contribution to the firm's strategic technology roadmap Why This Role Matters This is not a back-office change role. It is a leadership opportunity for someone who wants to shape the future of Cleveland Research's strategic technology landscape. You will be mentored by senior executives and positioned towards a CIO-level leader over time. Benefits Competitive salary + bonus, fully paid Health insurance coverage, 401(k), and a variety of other perks. This position requires a full-time, on-site presence at our downtown Cleveland office in order to effectively work with teams.

IT ADMINISITRATOR Position Type: Direct HirePosition Hours: 9:00am-5:00pm, Monday-FridayPosition Location: Avon, OhioPosition Salary: $70K-$90K/annually Benefits: Full benefits package with employer-covered health, fully covered dental & vision, PTO, 401(k), and more Job Summary: The IT Administrator will plan, coordinate, direct IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. Duties/Responsibilities: Troubleshoot and resolve problems with computer/ email/ printer / Phones either autonomously or with outside vendor help when and where required. Identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. Define and implement IT policies, procedures and best practices. Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions Analyze processes, technologies, and vendors continually to find areas for improvement. Prepare cost-benefit analyses when upgrades are necessary and monitor vendors to ensure that they're offering the best-possible service and value for business needs. Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Take responsibility for projects and solutions within the larger business initiative. Ie ( ERP, Automation, or other business functions) Handle business-critical IT tasks and systems administration. Research and evaluate emerging technologies, hardware, and software. Track and maintain hardware and software inventory. Performs other duties as assigned. Required Skills/Abilities: Excellent verbal and written communication skills. Proficient in latest technology for IT systems and management. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Excellent analytical and management skills. Excellent interpersonal skills. Through understanding of IT and practical applications to support the company's goals. Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems Education and Experience: Bachelor's Degree in Information Technology or other similar Technical Discipline 4 - 6 years of relevant work experience, managing the functional aspects of all software, hardware, networking and telephony systems for a small to medium-sized business Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies

Systems Administrators at Nanosoft Consulting must possess a variety of technical and professional knowledge and skills. This position contributes to designing, building, maintaining, and supporting essential technical services for Nanosoft Consulting's employees, contractors, and customers. This role involves work on physical and virtual servers, online (“cloud”) services, network infrastructure components, voice systems, and other business technology products and services. Systems Administrators serve as an escalation point for support requests and may be called upon to assist with support operations in times of need. Systems Administrators serve critical roles in security operations and compliance. This role may require after hours work that is scheduled or unscheduled during emergency situations. Essential Functions (In order of importance) Approximate % of time required IT Systems Administrator I 90% Other 10% Essential FunctionsThe specific demands of this position may change according to business needs and technologies in use, but generally, this position's work includes the following: Routine operation, maintenance, troubleshooting, and support of all technical systems, including: servers, network infrastructure, hardware, software, management and monitoring systems, technical support tools and systems, enterprise voice, cloud services, etc. Serves as an escalation point for the technology support team, and works with colleagues and end-users to resolve complex issues. Provides support for all software and hardware. This may include answering questions, troubleshooting problems, teaching or instructing customers, employees, and/or contractors regarding business technologies Performs administrative duties and provides support for proprietary business applications and their supporting infrastructure Proactively monitors technology stack for performance and maintenance issues, and maintains network monitoring system Participates in project planning and execution, and provides strategic planning insights for departmental and company goals Performs routine and project-based security functions as part of ongoing audit and compliance processes Works with the technology support team to improve endpoint management practices and tooling Works with vendors to manage third-party services, address service issues, and plan for growth and new service needs Other Essential Functions Participates in department and company meetings, as requested Performs other duties as assigned Light maintenance duties, (i.e.: office moves) Travel as required Overtime/Additional Hours - There are times in which overtime/additional hours will be mandatory due to an increase in work and the need to meet turnaround time frames Compensation for Unscheduled Work Response to Priority Level 1 tickets or at the immediate request of a manager will be compensated at a minimum of 60 minutes. Response to Priority Level 2 tickets will be compensated at a minimum of 30 minutes Response to Priority level 3 tickets when requested by a manager will be compensated at minimum of 30 minutes. All work meeting the above requirements must be noted on the timecard by the employee and adjusted by the manager prior to approving payroll. Required Skills/Abilities Experience supporting Microsoft Windows based systems in an Active Directory environment (primarily Windows 10/11, and Windows Server 2016-2022) Experience supporting modern versions of Microsoft Office (primarily 2016, but experience with other versions is appreciated) Experience supporting a variety of business equipment, including: printers, scanners, access control systems, fax machines, and desktop and portable computers Experience with basic enterprise networking, including: VLANs, NAT, IP addressing, VOIP, wireless, and basic network security concepts Experience with a variety of mobile devices Familiarity with Microsoft Windows Server, Microsoft Exchange, Active Directory, and Microsoft/Office 365 Familiarity with SLA-driven reliability concepts Familiarity with basic client/service dependencies and ability to make basic impact assessments for particular maintenance/service disruptions Logical and systematic approach to problem solving. Ability to accurately and efficiently troubleshoot, diagnose, and solve problems Must be comfortable working with team members using remote communication tools including email, phone, Microsoft Teams, and Zoom Must have an understanding of basic security concepts and be comfortable working in a standards-based, compliant environment Ability to work as part of a team, including the ability develop new working relationships, share knowledge, and work with colleagues to meet deadlines, and accomplish team goals be able to gauge the technical abilities of others and effectively and respectfully communicate complex technical issues with individuals of various skill levels Ability to manage individual tasks and projects, adhere to deadlines, and remain calm and professional under stress Ability to learn from instruction, written documentation, and formal training Ability to adapt to change and growth in a fast-paced, deadline-driven environment Good written communications skills Strong attention to detail Preferred Qualifications Candidates do not need to meet any of the Preferred Qualifications to be considered. However, candidates who meet more of the Preferred Qualifications will receive higher preference in consideration. Experience supporting and managing Microsoft Windows based systems using Azure Active Directory in a Microsoft 365 environment Experience supporting and managing Microsoft Online Services in a Microsoft 365 environment, both on-prem and hybrid Understanding of advanced networking concepts and practices, including: CDP/LLDP, 802.1x, routing protocols, Microsoft Windows DHCP, managed switches, managed wireless networking systems, and enterprise network security appliances Understanding of network security tools and practices, including: IDS/IPS operations, DLP, SIEM, enterprise CA, AD FS, Web Proxying, Reverse Web Proxying and Load Balancing, Experience managing and supporting a variety of company-owned and employee-owned mobile devices, including Android and iOS, in a managed enterprise environment Experience managing, operating, or maintaining enterprise voice systems Experience managing the full suite of Microsoft Windows server products and services with high availability Experience with network monitoring systems to measure critical availability metrics and inform troubleshooting processes A rich understanding of the OSI networking model and the ability to quickly isolate and identify service delivery issues Ability to produce rich, high-quality documentation of processes and procedures for internal reference and external audiences Ability to present information Experience managing Microsoft SQL Server, SQL Server Reporting Services, and associated database maintenance and automation functions Familiarity with other database management systems (Oracle, PostgreSQL, Mongo, etc.) is a plus, but not required Experience with security operations, policy development and implementation, and operation of security infrastructure Experience with the HITRUST Common Security Framework or other comparable third-party security auditing framework is strongly preferred Experience with enterprise server management tools Experience with Microsoft 365 enterprise security features Education & Licensing High School diploma or equivalent certificate is required Bachelor's degree from an accredited college or university is preferred Experience Experience working in technical support and/or administrative roles is preferred Physical Work Requirements Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Acroment Technologies is seeking qualified candidates for a Systems Engineer/Network Administrator position at our West Side office. Candidates should exhibit a strong desire to help others with technology. Including, but not limited to, servers, networks, workstations, smartphones, printers, hardware and software. Acroment Technologies offers a relaxed and easygoing work environment, IT career mentoring, advanced IT certification programs, completive salary, and benefits. Core Responsibilities: Provide technical support (all-levels) to customers via phone, email and through our ticketing system; ConnectWise. Respond to service requests in a timely manner (meeting or exceeding our contracted SLAs) Troubleshoot and resolve client computer issues (mostly PC, some MAC, smartphones) Act as the point of contact for our clients on all types of requests generated internally via our monitoring systems or externally directly from clients. Properly classify (priority/categorize) all service requests within our ticket system. Coordinate additional resources needed to accomplish requested tasks including working with client vendors. Communicate with customers and additional resources to notify them as to the status of their requests or needed repairs. Additional Responsibilities: Complete training programs for our ticketing and monitoring systems. Recommend improvements to our internal processes to maximize customer service levels Complete timesheets daily with detailed notes of work completed Be available for work when scheduled to be on-call (weekly rotation) and attend weekly and quarterly service meetings (after-hours). Develop rapport with clients as a trusted resource for help Educate end-users on hardware and software operations as needed Qualifications and Requirements: Bachelor's degree or related work experience 2 years prior experience working in a similar role at a Managed Service Provider (MSP) Network+ and Microsoft 365 certifications preferred but not required Working knowledge of Microsoft 365 administration, Intune, Autopilot, PowerShell and Python Set goals and be committed to improving your technical and soft skills through company offered and self-guided study to further your career in IT Strong technological aptitude, work ethic, and problem solving skills Excellent verbal and written communication skills Reliable transportation, valid driver's license and valid vehicle insurance

Under direction; performs specific software and systems analysis, programming support, training, and network development. Performs other related duties as required. Required Qualifications Any combination of training and work experience which indicates possession of the skills, knowledge and abilities listed below. Bachelor's degree in Computer Science, or a related discipline, plus one (1) year of experience as a software analyst which includes basic programming and data processing at the midrange computer level, or equivalent combinations of training and/or experience. Knowledge, Skills, and Abilities Thorough knowledge of functions of computer software systems (midrange, client/server); midrange computer programming language; operation of computer hardware and peripheral equipment; department policies and procedures*; data processing techniques and procedures. Advanced knowledge of system design; system analysis (midrange); office practices and procedures*; government structure and process*. Ability to gather, collate and/or classify information about people, data, or things; write instructions and specifications concerning proper operation of a P/C, LAN, client/server software and associated equipment; communicate effectively in written, oral, and picture form, respond to inquiries of users, employees and government officials; interpret a variety of technical materials in books, journals, and manuals; understand and discuss abstract material; deal with variables and determine specific action. (*Indicates developed after employment). Job Duties The duties listed below are intended to depict tasks performed by this classification. Conducts basic analysis to determine requirements for development of new systems or modifications to existing midrange computer systems (e.g. preliminary user/client interviews, feasibility studies, etc.); prepares estimates of time, cost, supplies, and personnel; performs comparative analyses and may recommend applicable computer system equipment, techniques, and software, including existing hardware and computer systems; consults with and advises higher level analysts and management. Analyzes assigned systems and software applications (e.g. compatibility, utilization, efficiency, etc.); writes analyses, discusses and makes recommendations; monitors hardware performance as a result of software changes; installs new software packages and trains on use; researches, writes training documents, and may participate and/or conduct other related system/software training sessions: provides technical assistance. Installs and maintains software and associated hardware systems; investigates problems within existing syst ms and makes recommendations far corrective action: completes analysis and documents to show benefits of proposed system, or modifications to existing systems for maintenance of efficient productivity and output satisfaction: recommends programming and operating standards. Assists with design or development of new systems of basic configuration; researchesand writes specifications and submits for approval: prepares user instructions and procedural manuals; participates in the installation and testing. Work Environment The work environment characteristics described here are representative of those that an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Work is performed in an office environment and employee will regularly be exposed to normal hazards associated with an office environment. * Operates with a high degree of independence and is subject to 24/7 on-call status as required. Frequently performs problem solving and project assignments during non-business hours to ensure systems are available during County business hours. Physical Demands The physical demands described here are representative of those that an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Physical ability to perform essential job functions. Typically requires sitting, walking, standing, bending, keying, talking, hearing, seeing and repetitive motions; use hands to finger, handle, or feel. Fine finger manipulation in the use of a computer. * Regularly required to lift up to 75 lbs; to move limbs and fingers easily to perform manual functions repeatedly; standing, walking, climbing, balancing, stooping, kneeling, crawling, pushing, pulling, feeling, reaching, lifting, grasping, twisting above the waist, bending at the waist, climbing ladders, entering crawl spaces, exertion of force; move body in continuous labor. * While performing the duties of this position, the employee will frequently be required to travel to and access the various assigned work sites. * Specific vision abilities required by this job include close vision, distance vision, color vision, ability to adjust focus, depth perception, and peripheral vision. Work Schedule: Monday - Friday 7:30 A.M - 4:00 P.M. Some evening and weekend hours may be required. Work Location: 1180 S. Main St, Akron, OH 44301 Pre-Employment Screenings Required: Criminal Background Check, Drug Screening, Motor Vehicle Record Check Position : 723019004 Code : 20257200-7 Type : INTERNAL & EXTERNAL Group : OIT 1229 B Job Family : INFORMATION TECHNOLOGY Posting Start : 12/18/2025 Posting End : 12/31/2025 Details : Click for Benefits MINIMUM HOURLY RATE: $27.69

A 3rd Shift IT Technician job in Akron, OH is available courtesy of Akkodis. The IT Technician provides a differentiated customer experience to the IT customers by overseeing the health and wellbeing of IT connected systems and performing AutoSys and TWS batch job monitoring across multiple applications and platforms to support retail store operations. The position will monitor workload automation and identify and resolve batch job failures by coordinating support resources for proper triage and resolution including documentation of each incident in the appropriate systems. THIS POSITION IS MIDNIGHT TO 8AM Pay: $20/HR TO $28/HR IT Technician job responsibilities: * Monitors and proactively manages batch job scheduling end-to-end across platforms from a central point of control. * Helps lead incident management process through its lifecycle to ensure effective and efficient responses for major incidents. * Identifies and escalates technical trouble trends impacting store operations. * Responds to incoming calls, provides input on health of systems and coordinates escalation processes pertaining to incidents that impact store operations. * Assigns unresolved issues to the appropriate resolving groups via trouble tickets. Qualifications: * 2-4 years related experience required. * Working knowledge of Microsoft Teams, Outlook, Word and Excel. * MUST BE ABLE TO WORK MINIGHT TO 8AM FIVE DAYS A WEEK * Familiarity with ServiceNow or digital workflow applications is a plus. * Working knowledge of AutoSys, SolarWinds, Nagios software is highly desirable; Maestro/TWS knowledge would be a plus. * Computer software and/or hardware technical training and/or earned college hours is a plus. If you are interested in this 3RD shift IT Technician job in Akron, OH, please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact *****************************. Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ********************************************** The Company will consider qualified applicants with arrest and conviction records. Pay Details: $20.00 to $28.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ************************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: * The California Fair Chance Act * Los Angeles City Fair Chance Ordinance * Los Angeles County Fair Chance Ordinance for Employers * San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Title: Technical Enrollment Analyst Physical Location: Kent Campus - Kent, OH Salary: $53,015 Basic Function: Performs duties involved with the support of student information systems used to maintain student records and promote student success. These duties may include process redesign, functional specification development, system testing and troubleshooting, compliance reporting, maintenance of production calendars, website development, maintenance of communication plans, and maintenance/development of e-signature/workflow. The position collaborates routinely with all members of the university community, as well as third-party vendors. Reports to designated supervisor. Additional Basic Function - if applicable: None. Examples of Duties: Duties/essential functions may include, but not be limited to, the following: Assist in the redesign of business processes, development of functional specifications and test scenarios, complete user testing and create/maintain documentation as needed for new, modified or upgraded technology and processes. Complete ad hoc reporting and compliance reporting activities. Complete required and timely website updates. Develop and maintain e-signature documents and workflow processes. Maintain office production calendar to ensure critical systems and processes are student ready. Implement and manage communication plans to faculty, staff, and students. Provide functional and technical guidance to support staff who work on a project or assignment on a temporary or intermittent basis. Provide support for student systems such as Degree Audit, ERP System, and other associated systems Perform related duties as assigned. Additional Examples of Duties - if applicable: None. Minimum Qualifications: Bachelor's degree plus two years of experience in a registrar's office or related area. * OR- Associate's degree plus four years of experience in a registrar's office or related area. * OR- Six years of progressively responsible experience in a registrar's office or related area. License/Certification: None. Knowledge Of: Student systems, workflows, data, and processes * Student policies, NCAA regulations for competition, state/federal compliance reporting * Relational databases and structured query language * Skill In: Reporting and data visualization tools Ability To: Establish and maintain cooperative working relationships with technical staff, user departments and end users * Manage time and resources and effectively balance priorities * Participate as a member of a cross-departmental project team * Conduct effective training and presentations * Maintain high level of quality control * Possess high degree of attention to detail * Integrate information technology solutions with business processes to form a new application or business process Analyze and exercise judgment outside established protocols Work effectively with co-workers, students and university community to support a student's-first environment. Take personal responsibility for quality and timeliness of results for projects and tasks Preferred Qualifications - if applicable: None. Assessments: Asterisk (*) indicates knowledge, skills, abilities which require assessments Working Conditions / Physical Requirements: None. Working Schedule: Monday - Friday 8 AM - 5 PM Additional Information: Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind. Must pass a security check. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. For official job descriptions, visit **************** Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State's campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit ************************ Disclaimer: The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.