Information technology analyst jobs in Rochester, NY - 97 jobs

Job Description Provide exceptional technical support services to customers, resellers and channel partners worldwide, resulting in a high level of customer satisfaction. Work closely with other internal departments such as operations, engineering and sales. Responsibilities: Answer incoming phone calls to the support team, ensuring all customer contacts are thoroughly documented using an incident management system. Respond to new tickets raised in an incident management system, providing USEFUL update to the customer within SLA. Manages multiple tasks in a fast-paced environment using strong problem-solving skills, priority decisions and time management. Replication, documentation and escalation of any support ticket. New login creation, account modifications, login deletions and password resets. Review and update of known issues, knowledge bases and wiki pages to support any ticket. Application of SQL patches for FinTech & Vision clients. Database restoration using AutoUTL (FinTech & CaleroMDM). Upgrades and patching of Connect clients (with assistance). Expansion of knowledge around Calero‘s entire product suite (FinTech, Calero.com, Connect, CaleroMDM and Pinnacle). May be required to support customers worldwide via live phone call in a 24/7 environment, as well as provide after-hours support dependent on demand. Education: Bachelor's degree in Computer Science preferred; Consideration may be given to a candidate with a degree in lieu of experience. Experience and Training: 1-3 years customer tech support experience preferred Technical Knowledge: An individual who can work under pressure, communicate efficiently and provide alternative solutions is likely to succeed. Knowledge of databases and SQL/Oracle Ability to learn new technologies at a fast rate. Effective communication skills; oral and written Extremely detail oriented Good understanding of telecommunication expense management or market data industries preferred

Provide exceptional technical support services to customers, resellers and channel partners worldwide, resulting in a high level of customer satisfaction. Work closely with other internal departments such as operations, engineering and sales. Responsibilities: Answer incoming phone calls to the support team, ensuring all customer contacts are thoroughly documented using an incident management system. Respond to new tickets raised in an incident management system, providing USEFUL update to the customer within SLA. Manages multiple tasks in a fast-paced environment using strong problem-solving skills, priority decisions and time management. Replication, documentation and escalation of any support ticket. New login creation, account modifications, login deletions and password resets. Review and update of known issues, knowledge bases and wiki pages to support any ticket. Application of SQL patches for FinTech & Vision clients. Database restoration using AutoUTL (FinTech & CaleroMDM). Upgrades and patching of Connect clients (with assistance). Expansion of knowledge around Calero‘s entire product suite (FinTech, Calero.com, Connect, CaleroMDM and Pinnacle). May be required to support customers worldwide via live phone call in a 24/7 environment, as well as provide after-hours support dependent on demand. Education: Bachelor's degree in Computer Science preferred; Consideration may be given to a candidate with a degree in lieu of experience. Experience and Training: 1-3 years customer tech support experience preferred Technical Knowledge: An individual who can work under pressure, communicate efficiently and provide alternative solutions is likely to succeed. Knowledge of databases and SQL/Oracle Ability to learn new technologies at a fast rate. Effective communication skills; oral and written Extremely detail oriented Good understanding of telecommunication expense management or market data industries preferred

An IT Security Analyst is a vital part of an organization's mission to protect its information assets. Salary range (depending on experience): $70k-$140k The role is to monitor, analyze, test, and maintain security technologies and processes in support of the achievement of regulatory and security requirements. As part of this work, it is important the Analyst have a working knowledge of the organization's information architecture and business processes. The IT Security Analyst works collaboratively with all departments in problem solving issues related to security configurations and processes. Strong communications skills and a high level of values are essential for this role. DUTIES AND RESPONSIBILITIES: Monitors organization's networks for security breaches and investigates a violation when one occurs. Installs, utilizes and maintains software, such as SIEMs, DLP, firewalls and data encryption programs, to protect sensitive information. Prepares reports that document security breaches and the extent of the damage caused by the breaches. Researches the latest information technology (IT) security trends. Helps plan and carries out an organization's way of handling security. Develops security standards and best practices for their organization. Recommends security enhancements to management or senior IT staff. Defines, implements and maintains corporate security policies. Conducts internal and external security audits. Protects digital files and information systems against unauthorized access, modification or destruction. Works with vendors to promote optimal functionality, including documentation, analyzing change requests, and upgrades to ensure that the most current versions are available. Advises team leadership on all aspects of planning and successful approaches to meeting project plan and goals. Follows established departmental policies, procedures, and technical standards. Works extended and non-standard hours as necessary to support security maintenance and implementation. Takes “on-call” rotation to provide twenty-four hour support when appropriate Is responsible for attending all annual mandatory educational programs as required by position. EDUCATION: Associate's Degree in Information Systems or related field required. Candidates with security relevant certifications (SANS, ISACA, ISC2) preferred. EXPERIENCE: Minimum of five years' work experience in Information Security as a Network Engineer or equivalent role. Experience with SIEM, IDPS, DLP is strongly desired.

An IT Security Analyst is a vital part of an organization's mission to protect its information assets. Salary range (depending on experience): $70k-$140k The role is to monitor, analyze, test, and maintain security technologies and processes in support of the achievement of regulatory and security requirements. As part of this work, it is important the Analyst have a working knowledge of the organization's information architecture and business processes. The IT Security Analyst works collaboratively with all departments in problem solving issues related to security configurations and processes. Strong communications skills and a high level of values are essential for this role. DUTIES AND RESPONSIBILITIES: Monitors organization's networks for security breaches and investigates a violation when one occurs. Installs, utilizes and maintains software, such as SIEMs, DLP, firewalls and data encryption programs, to protect sensitive information. Prepares reports that document security breaches and the extent of the damage caused by the breaches. Researches the latest information technology (IT) security trends. Helps plan and carries out an organization's way of handling security. Develops security standards and best practices for their organization. Recommends security enhancements to management or senior IT staff. Defines, implements and maintains corporate security policies. Conducts internal and external security audits. Protects digital files and information systems against unauthorized access, modification or destruction. Works with vendors to promote optimal functionality, including documentation, analyzing change requests, and upgrades to ensure that the most current versions are available. Advises team leadership on all aspects of planning and successful approaches to meeting project plan and goals. Follows established departmental policies, procedures, and technical standards. Works extended and non-standard hours as necessary to support security maintenance and implementation. Takes “on-call” rotation to provide twenty-four hour support when appropriate Is responsible for attending all annual mandatory educational programs as required by position. EDUCATION: Associate's Degree in Information Systems or related field required. Candidates with security relevant certifications (SANS, ISACA, ISC2) preferred. EXPERIENCE: Minimum of five years' work experience in Information Security as a Network Engineer or equivalent role. Experience with SIEM, IDPS, DLP is strongly desired.

Overview: Innovative is seeking an IT Support Specialist to provide technical support for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers.Location: Rochester, NY (In-office 5 days per week) Primary Focus - Internal Technology Support:Serve as first point of contact for all employee technology requests via helpdesk Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals Troubleshoot hardware and software issues with hands-on desk-side support Administer SaaS applications (Office 365, Slack, collaboration tools) Manage and support all printers, copiers, scanners, and AV equipment Support onboarding/offboarding processes and maintain system documentation Proactively monitor and address potential issues before they impact employees Secondary Focus - Internal NOC Team /Support tickets (When Internal Needs Met):Provide Tier 1 support for managed service team (password resets, basic troubleshooting) Assist with routine client monitoring and maintenance under guidance of Senior EngineersEscalate complex issues appropriately and document resolutions What Experience You Need:1-3 years IT experience in end-user support (internships/coursework may be considered) Associate's Degree in Computer Science, IT, or related field preferred Proficiency with both Windows and Mac OS administration Office 365 administration experience Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment) Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi) Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar) Strong customer service and communication skills Valid driver's license Preferred Qualifications:AV equipment setup and troubleshooting experience Exposure to AWS or cloud technologies Basic scripting (PowerShell, Python, Bash) CompTIA A+, Network+, or similar certification Metrics for Success:95%+ satisfaction rate on internal employee surveys All internal requests addressed within defined SLAs100% uptime of office AV equipment and critical systems AWS Cloud Practitioner certification within 6 months Healthy ticket velocity across internal and external queues Growth Opportunities and Professional Development:Clear pathway to Support Engineer with increased client responsibilities Mentorship and AWS certification support Gradual exposure to infrastructure management and client environments Opportunity to specialize in cloud, networking, or security Work toward AWS Cloud Practitioner certification within 6 months Shadow senior engineers and participate in team knowledge sharing Additional Information:Occasional after-hours support and maintenance On-call rotation after training period (6+ months) The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

FLSA Status: Exempt About QED Technologies: QED Technologies is a leading capital equipment manufacturer serving the precision optics industry. Our innovative solutions enable the production of high-quality optical components with superior accuracy. We are committed to driving future growth through innovation, excellence, and customer satisfaction. Summary We are seeking an experienced Network Engineer to join our growing IT team. This role is crucial for maintaining and enhancing our network infrastructure, ensuring seamless connectivity and security across our organization. The ideal candidate will have a strong background in Cisco and Meraki networking equipment and also be versatile enough to handle various IT tasks, including server administration and end-user support. Excellent communication skills and problem-solving abilities are essential. Essential Duties and Responsibilities include the following. Other duties may be assigned. Design, implement, and manage network infrastructure using Cisco, Meraki, and Fortinet equipment, including firewalls, switches, and routers. Monitor network performance and security, and take proactive measures to prevent issues. Maintain documentation of network configurations, procedures, and policies. Collaborate with the rest of the IT team to develop and implement IT policies and procedures. Help to perform routine maintenance and upgrades on servers and other devices. Help to manage Microsoft 365, Azure, and virtualization environments. Help to provide IT support for end-users, including troubleshooting and resolving network, hardware, and software issues. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree (B.S.) from four-year college or university in Computer Science, MIS, Information Technology, or in another related discipline if applicant has sufficient IT experience; or equivalent combination of education and experience. Minimum of five (5) years industry experience. Required Skills To perform this job successfully, an individual must have: Extensive experience with Cisco, Meraki, and/or Fortinet networking equipment. Strong knowledge of networking protocols, firewall management, and network security. Demonstrated proficiency for understanding IT concepts such as identity, security, compliance, networking, databases, APIs, etc. Demonstrated proficiency for critical thinking and troubleshooting. Excellent communication skills. Excellent project management and time management skills. Other Desired Engineering Skills and Abilities The following skills, although not required, will be considered a plus when evaluating a candidate: Relevant certifications (e.g., CCNA, CCNP, Meraki CMNA) are a plus. Experience with CMMC 2.0 and NIST 800-171/DFARS controls is a plus Experience with Microsoft Dynamics Business Central and/or Dynamics CRM is a plus Experience with Microsoft Power platform (PowerBI, PowerApps, Power Automate) is a plus Travel , domestically and internationally may occasionally be required ( QED Technologies is an Equal Opportunity Employer.

Review diagnostics and assess the functionality and efficiency of systems • Implement security measures • Monitor security certificates and company compliance of requirements • Offer technical support to company staff and troubleshoot computer problems • Install and update company software and hardware as needed • Anticipate and report the cost of replacing or updating computer items

Job Description Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. Alpine Software: Banyan's Portfolio Company Alpine Software, founded in 1994 and based in Rochester, NY, develops and sells leading SaaS products to fire departments, serving over 600 customers primarily across the US. Our flagship product, RedNMX, offers a comprehensive suite of fire department management tools, including dispatching, call reporting, personnel management, inventory management, and mobile tracking. The Application Support Analyst provides high-quality customer service and advanced technical support to the company's clients. This role handles complex product issues, collaborates with internal teams to improve product quality, contributes to documentation and workflows, and ensures that fire departments receive fast, accurate, and reliable assistance. This is a full-time, in-office position (9:00 AM - 5:00 PM EST) at the company's Rochester headquarters. Salary Range: USD $55,000- $60,000 Role & Responsibilities: Client Support & Troubleshooting Serve as the first point of contact (phone, email, ticket) for customer inquiries related to the RMS platform and associated modules. Triage, investigate, and resolve complex technical issues using the ticket management system (Zendesk). Provide hands-on troubleshooting including: RMS workflows (Incidents, NFIRS/NERIS, Scheduling, Personnel, Training, Assets, etc.) CAD integration behavior User permissions and configuration Data imports/exports and validation Client-side and server-side setup, including basic SQL checks Clearly document issue details, root cause, and resolution steps. Client Coaching & Best Practices Educate clients on system features, workflows, and recommended usage patterns. Help customers get the most value from the company's solutions through process coaching and configuration guidance. Maintain a strong customer-first mindset and set clear expectations throughout each support engagement. Internal Collaboration Work closely with QA, Product, and Engineering teams by: Filing clear and reproducible bug reports Identifying recurring issues and recommending improvements Participating in release validation and regression testing as needed Assist with the creation and maintenance of knowledge-base articles, client documentation, and internal runbooks. Continuous Learning & Process Improvement Develop a deep understanding of the company's software modules, integration architecture, and the broader fire-service software ecosystem. Continuously improve troubleshooting skills through training, internal learning opportunities, and hands-on experience. Follow all support workflows and escalate issues appropriately when complexity exceeds defined thresholds. Actively contribute ideas that reduce ticket volume, improve resolution time, and enhance customer satisfaction. Required Experience: 2+ years of client-facing software support experience, preferably in a technical or enterprise application environment. Prior experience troubleshooting multi-module or workflow-based software systems. Excellent troubleshooting and analytical skills. Strong written and verbal communication skills. Ability to understand complex workflows and translate them into user-friendly guidance. High attention to detail and accuracy in documentation. Ability to multi-task while maintaining productivity in a fast-paced environment. Professional, calm, and empathetic client communication style. Ability to escalate appropriately based on urgency or risk. Strong ownership mindset with a commitment to delivering an outstanding support experience. Preferred Skills: Experience with Fire/EMS RMS software, CAD systems, NFIRS, or NERIS. Experience using a ticket system (preferably Zendesk). Comfort with SQL queries (reading logs, running basic selects). Experience with software installation, configuration, or upgrade processes. Familiarity with public-safety workflows or fire-service operations. Benefits & perks: Competitive salary + performance bonus Health, dental, vision, and 401(k) with match On-site role with occasional work-from-home flexibility PTO, company holidays, volunteer time off Annual professional-development budget Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond - instead, forward it to ************************** and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.

Job DescriptionBenefits: 401(k) 401(k) matching Health insurance Paid time off Training & development This role focuses primarily on remote end-user support, with additional responsibility for project work related to workstation deployments and managed services onboarding. The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced managed services environment. Key Responsibilities Remote Support & Service Desk Provide Tier 12 remote technical support for client end users via phone, email, and remote access tools. Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, email, printers, VPNs, and common business applications. Document incidents, requests, and resolutions accurately within the ticketing system. Escalate complex issues appropriately while maintaining ownership and communication with the client. Adhere to service level agreements (SLAs) and internal support procedures. Project & Onboarding Support Assist with workstation setup, configuration, and deployment for new and existing clients. Support managed services onboarding activities, including: New user provisioning Device enrollment and configuration Software installation and standardization Documentation of client environments Work collaboratively with senior engineers and project leads to execute onboarding and workstation refresh projects. Perform basic quality checks to ensure systems are configured according to Info Advantage standards. Client Experience & Internal Collaboration Communicate clearly and professionally with clients of varying technical skill levels. Provide timely updates and set realistic expectations with clients. Contribute to internal documentation and knowledge base articles. Identify recurring issues and suggest process or technical improvements. Required Qualifications 13 years of experience in a helpdesk, service desk, or MSP environment. Strong working knowledge of: Windows 10/11 Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint) Basic networking concepts (DNS, DHCP, VPNs) Experience providing remote technical support. Familiarity with ticketing systems and documentation best practices. Strong customer service, communication, and time-management skills. Preferred Qualifications Experience working for a managed services provider (MSP). Exposure to endpoint management tools (e.g., RMM, MDM, Intune). Experience with workstation imaging or standardized deployments. CompTIA A+, Network+, or Microsoft certifications (or willingness to obtain). Basic understanding of cybersecurity best practices for end users.

Episcopal SeniorLife Communities Mission: We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual's needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge… Life. Inspired Every Day. ***Internship opportunity requires being on-site in Rochester, NY,*** Internship for academic credit only Opportunity to begin in Fall of 2025 Under direct supervision of the Chief Information Officer (CIO) with the guidance and direction of the Director of Infrastructure and Information Technology (IT) Manager the IT Intern will assist in the general operations of the IT department. Assignments are given at incremental levels of complexity as proficiency is gained in various functions including, but not limited to, computer maintenance, user provisioning, installation of software programs, help desk troubleshooting, network projects, and systems analysis. This position enables college students enrolled in an approved program to receive technical training and gain practical experience. Work in this role contributes to the effective and efficient operations of the organization, utilizing technical training in a hands-on way. LEARNING OBJECTIVES AND GOALS An overall understanding of the information technology operations in a large healthcare organization Assisting with problem resolution on PCs (desktops and laptops), printers/copiers, smart phones and software issues. Regular maintenance of computer systems. Monthly audit of facility computers and licenses. Utilization of a help desk program used by staff to facilitate assistance requests. Ensuring employee issues are resolved in a timely manner, promptly responding to requests and inquiries, working to find a solution and seeking out the correct resources for assistance. Troubleshooting various network and telecommunications problems. Work on inventory and ticketing systems to increase communications. May require interaction with Residents of ESLC. OTHER DUTIES This intern description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the internship. Duties, responsibilities, and activities may changes at any time with or without notice Requirements KNOWLEDGE, SKILLS, and ABILITIES: Strong organizational and communication skills with keen attention to detail. Knowledge of Microsoft 365 applications and operating systems Ability to lift and carry up to 30 lbs of equipment. Must have reliable transportation. Interest in learning about various Network devices and Server devices. EDUCATION: Internship is open to current freshmen through seniors working toward an Associate's or Bachelor's degree in Information Technology EXPERIENCE: Entry Level PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Performing duties of this job requires occasional walking and standing in and around the reception area, and lobby. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

Job Description A completed application is required for employment consideration. Please go to: ************************* Under About Us, please complete the employment application A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers' standards grow with each passing year. The Information Technology Department is responsible for developing, implementing, overseeing, monitoring and maintaining telecommunication systems and providing technical support services in a Microsoft environment. This includes the development, installation, support and implementation of Servers and applications, as well as Local and Wide Area Networks Requirements Associate's Degree or a combination of education and experience Ability to troubleshoot hardware/software issues Knowledge of printer/copier installation and maintenance Knowledge of or experience with packaged database structure and MS Access Benefits Benefits are available after 90 days.

Description & Requirements Maximus is seeking a qualified Sr. Technical Analyst for multiple projects, current and upcoming. The qualified candidate will be involved in technical planning and assessment projects with multiple state agencies. The position requires the candidate to produce technical analyses, develop estimates, review and contribute to requirements for large systems-planning efforts in the Child Support, Child Welfare, and Integrated Eligibility (SNAP, TANF, Medicaid) public-sector domains. The individual will report directly to a Senior Manager. Maximus is a matrix-managed organization, which means the individual will have secondary reporting relationships to one or more Project Managers, depending on which projects they are assigned. *This role is remote but requires working standard business hours in the US time zone of the client. This position is contingent upon award. * Essential Duties and Responsibilities: - Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. - Support leadership in ensuring that the project is delivered to specifications, is on time, and within budget. - Work closely with management and work groups to create and maintain work plan documents. - Track the status and due dates of projects. - Manage relationships with project staff responsible for projects. - Produce regular weekly and monthly status reports that could include; work plan status, target dates, budget, resource capacity, and other reports as needed. - Facilitate regular meetings and reviews. - Adhere to contract requirements and comply with all corporate policies and procedures. Job Specific Duties and Responsibilities: -Perform duties independently under the direction of their direct manager and/or Project Managers on specific projects. -Review project documentation and client materials and provide analysis of technical and business topics. -Participate in client meetings and offer observations and insight of technical and business topics. -Identify risk areas and potential problems that require proactive attention. -Review artifacts and other project documents and identify potential gaps, inconsistencies, or other issues that may put the project at risk. Such artifacts and documents include but are not limited to: *Application Lifecycle Management Plan *System Security Plan *System Architecture Document *Database Development Plan *Configuration Management Plan *System Requirements *Functional Design Documents *Technical System Design *Data Conversion and Migration Management Plan *Deployment and/or roll-out plans -Identify and escalate to the Senior Manager / Project Manager risks, alternatives, and potential quality issues. -Attend interviews, focus groups, or other meetings necessary to gather information for project deliverables in accordance with the project scope of work. -Attend project meetings with the client, subcontractors, project stakeholders, or other Maximus Team members, as requested by the Senior Manager / Project Manager. -Complete project work in compliance with Maximus standards and procedures. -Support team to complete assigned responsibilities as outlined in the Project schedule. -Support all other tasks assigned by Senior Manager / Project Manager. Minimum Requirements - Bachelor's degree in related field. - 7-10 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. Job Specific Requirements: -Be available to work during standard client business hours. Projects may involve clients from any US time zone, so it is possible that work outside of the individual's local business hours will be required. -Bachelor's degree in computer science, engineering, or science from an accredited college or university, or equivalent work experience. -8+ years of progressive technical experience in technical disciplines and roles. E.g.: *Software Developer to Architect to Manager *Business Analyst to Project Manager to Senior Manager -3+ years working on/with large Health & Human Services (HHS) system modernization projects, to include Child Support, Child Welfare, or Integrated Eligibility (SNAP, TANF, and Medicaid). -Familiar with multiple computer languages. -Familiar with mainframe technologies (e.g. CICS COBOL, NATURAL / ADABAS, VMS, etc.) -Familiar with operating systems: Windows, Linux/UNIX, OS/X. -Familiar with AI tools, capabilities. -Familiar with databases and database tools: DB2, Oracle, MS SQL Server, TOAD. -Strong command of cloud computing topics. -Strong command of agile software development practices as well as waterfall development practices. -Strong desktop software skills: proficient in MS Office, Excel, Word, Project. -Ability to explain and communicate technical subjects to non-technical audiences. -Ability to develop solutions to highly complex problems which require a high degree of ingenuity and innovation. -Ability to ensure solutions are consistent with organization, client, and project objectives and constraints. -Ability to develop advanced concepts, techniques, and standards requiring a high level of interpersonal and technical skills. -Ability to work independently. -Good organizational skills and the ability to manage multiple tasks and deadlines simultaneously. -Strong interpersonal and team building skills, as well as an understanding of client relationship building are essential. -Excellent verbal and writing skills and be comfortable working with customers. -Ability to multi-task with supervision. -Self-motivated fast learner. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 120,000.00 Maximum Salary $ 140,000.00

We are seeking a hands-on and resourceful IT Systems Administrator to manage and support the daily IT operations of our dynamic and diverse team. This individual will play a critical role in ensuring the smooth operation of our Microsoft-based environment, delivering timely helpdesk and technical support, maintaining security protocols, and supporting key business applications. This is an excellent opportunity for someone who enjoys a broad range of responsibilities and thrives in a fast-paced, collaborative setting. IT Systems Administrator Responsibilities: 1. Helpdesk Support: Provide first- and second-level support for desktop, laptop, printer, and mobile device issues across the organization. Respond to user tickets in a timely and professional manner. 2. System Administration: Manage and maintain Microsoft-based systems, including Windows Servers, Active Directory, Exchange/Outlook, and Office 365. Perform routine maintenance, updates, and monitoring of IT infrastructure. 3. Network & Security: Support network operations, including basic troubleshooting of LAN/WAN, firewalls, and VPN connections. Ensure systems are secure and up to date with patches and antivirus protection. 4. Application Support: Provide user and technical support for internal NetSuite applications and Microsoft systems, including maintaining system updates. Work with third party vendors or developers as needed for escalated issues. 5. User Management: Manage user accounts, permissions, and group policies through Active Directory and related tools. Support onboarding and off-boarding of employees. 6. Documentation & Compliance: Maintain IT documentation, procedures, and inventory. Support compliance with security standards and company IT policies. Requirements * Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience. * 3+ years of experience in IT support or systems administration. * Strong experience in Microsoft environments, including Windows OS, Active Directory, Office 365, and Teams. * Working knowledge of IT security best practices, backup procedures, and remote access technologies. * Excellent troubleshooting skills with a customer-focused mindset. * Experience supporting diverse user groups in a small business setting is a plus.

Full-time Description We are seeking a hands-on and resourceful IT Systems Administrator to manage and support the daily IT operations of our dynamic and diverse team. This individual will play a critical role in ensuring the smooth operation of our Microsoft-based environment, delivering timely helpdesk and technical support, maintaining security protocols, and supporting key business applications. This is an excellent opportunity for someone who enjoys a broad range of responsibilities and thrives in a fast-paced, collaborative setting. IT Systems Administrator Responsibilities: 1. Helpdesk Support: Provide first- and second-level support for desktop, laptop, printer, and mobile device issues across the organization. Respond to user tickets in a timely and professional manner. 2. System Administration: Manage and maintain Microsoft-based systems, including Windows Servers, Active Directory, Exchange/Outlook, and Office 365. Perform routine maintenance, updates, and monitoring of IT infrastructure. 3. Network & Security: Support network operations, including basic troubleshooting of LAN/WAN, firewalls, and VPN connections. Ensure systems are secure and up to date with patches and antivirus protection. 4. Application Support: Provide user and technical support for internal NetSuite applications and Microsoft systems, including maintaining system updates. Work with third party vendors or developers as needed for escalated issues. 5. User Management: Manage user accounts, permissions, and group policies through Active Directory and related tools. Support onboarding and off-boarding of employees. 6. Documentation & Compliance: Maintain IT documentation, procedures, and inventory. Support compliance with security standards and company IT policies. Requirements Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience. 3+ years of experience in IT support or systems administration. Strong experience in Microsoft environments, including Windows OS, Active Directory, Office 365, and Teams. Working knowledge of IT security best practices, backup procedures, and remote access technologies. Excellent troubleshooting skills with a customer-focused mindset. Experience supporting diverse user groups in a small business setting is a plus.

Amentum is seeking an IT Support Technician in Batavia, NY to support our DHS customer at their regional CONUS and OCONUS facilities. With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support. With your experience with Windows operating systems including patching and updates, Active Directory, data encryption, and backup software, you will make a great addition to our team. In addition to your technical experience, you also have exceptional customer service skills and are willing to go the extra mile. Responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents. Minimum Requirements: Associates Degree, and at least 1 year of IT help desk support experience Or High school diploma/GED, and at least 3 years of IT help desk support experience Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support Experience using the ServiceNow ticketing system (or similar ticketing system) Experience with the Microsoft Windows 11 operating system Experience with Microsoft Office365, including Microsoft Teams Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting) Familiarity with the ITIL process Good technical writing, presentation, and documentation skills Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs. Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check Local and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year) Must be comfortable working in a Law Enforcement environment, which may consist of locations such as detention facilities, prisons, or jails Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location. Preferred Qualifications: Prior experience of IT support in an Enterprise environment Experience with Windows Server 2019 and Hyper-V Experience with InfoBlox and NetBackup Experience performing hardware repair of HP computers/printers and Dell servers Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks Experience evaluating system performance results and recommending improvements or optimizations Experience planning and leading technology assignments and projects ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Compensation Details: $32.00 - $35.00 The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Offerings include: Health, dental, and vision insurance Paid time off and holidays Retirement benefits (including 401(k) matching) Educational reimbursement Parental leave Employee stock purchase plan Tax-saving options Disability and life insurance Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Original Posting: 01/15/2026 - Until Filled Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

Responsible for implementing, maintaining, and supporting Agency application systems, such as BI, EHR, HRIS, and other applications. The Applications Administrator will work with Agency programs to develop effective processes leveraging available application systems. They will be responsible for ensuring data integrity and consistency. They will also be the expert for these systems making recommendations to better leverage Agency systems to meet its objectives. This position serves as the primary technical support contact for these systems. The Applications Administrator will document application system processes and configurations. Essential Functions: Manage application user accounts and permissions Manage application projects Coordinate application systems maintenance and upgrades Assist as a key resource in Agency projects Assist in the development of application workflows and processes Evaluate and make recommendations for application process improvement Develop application program requirements and use cases Develop and maintain related documentation Assist with other IT functions as needed Participates in quality assurance and corporate compliance activities as required Non-Essential Functions: Other duties as requested or assigned Participates in agency committees Reporting Responsibilities: Reports to: Senior Director of IT Supervisory Responsibilities: Supervises: None exercised Knowledge, Skills, and Abilities: Excellent customer service skills Strong analytical and problem-solving skills Strong communication skills Time management and workload prioritization. Should always be willing to find answers to all questions addressed to them. Should be ready to research questions using a variety of manuals and resources, and to work with other Consultants, IT staff, and affiliated consulting organizations in answering any customer's question. Should familiarize themselves with the research and information resources and knowledge bases at hand. Ability to learn and adapt, applying technical information in a fast-paced, demanding work environment. Ability to follow policies and procedures, attention to detail. Physical & Mental requirements: Must be able to safely lift up to 50 pounds. Will need to be able to bend, stoop, sit & stand. Ability to exhibit self-control in stressful situations, maintain professionalism. Minimum Qualifications: Bachelor's degree in Information Technology or related field 3 years of experience in the Information Technologies field, specifically in systems/application administration or management. Project management experience Able to communicate effectively, both verbally and in writing. Valid NYS driver's license with safe driving background, as per Agency policy, and reliable transportation. Working Conditions: Office conditions are typical for an office environment. May need to travel to program locations.

Withum is a place where talent thrives - where who you are matters.It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You. Experience the Transformative Power of Withum Plus You - that's the Power in the Plus! We are currently seeking a Service Technician to support our IT operations for two of our offices. They are located in Rochester and Batavia, NY. Under the overall supervision of the Senior IT Services Manager, the Service Analyst II provides second and third level hardware, software, and foundational networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service, technical support to staff throughout the Firm and servicing in a mentoring role for all IT Team Members at the Generalist level. Withum's brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities. How You'll Spend Your Time: Daily monitoring of the incident management system (ITSM) to ensure tickets are distributed and addressed in a timely manner Timely acknowledging support requests Documenting, tracking, and resolving issues within published service level agreements Documenting and tracking hardware distribution via firm asset management software (ITAM) Effectively communicating support efforts and resolutions Providing 2 nd and 3 rd level hardware, software, and fundamental networking support Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform Acting as an onsite representative for technology initiatives Assisting management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities Working closely with members of the IT team to ensure successful completion of technology projects throughout the Firm Seeking and creating opportunities of growth through automation, innovation and process improvement Other responsibilities may be assigned as needed Completing all required CPE learning hours and yearly goals effectively and timely The Kinds of People We Want to Talk to Have Many of the Following: Minimum 3 years working experience in related support service field Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep (desired) Experience supporting end-users in a Microsoft environment Strong working knowledge of but not limited to - Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint and Outlook Associates degree in an IT related field or combination of education and technical training required Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification Experience troubleshooting computer and mobile device hardware Foundational knowledge in video conferencing and audio-visual hardware Understanding of networking fundamentals Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix Self-motivated and dedicated to continual personal and professional improvement Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff Flexibility to adapt quickly to change within the Firm and within the accounting industry Must be able to work extended hours when required Ability to lift up to 50lbs Experience working in a public accounting, or other professional services, firm a plus Willingness to travel to remote offices as needed The compensation for this position ranges from $60,000 - $70,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual's skills, experience and qualifications. For additional information on our benefits, visit our website at careers/. #LI-NN1 WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military