How to hire an information technology assistant

How to hire an information technology assistant, step by step

Here's a step-by-step information technology assistant hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an information technology assistant job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new information technology assistant
• Step 8: Go through the hiring process checklist

What does an information technology assistant do?

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1. Identify your hiring needs

   The information technology assistant hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

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   Hiring the perfect information technology assistant also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of information technology assistant salaries for various roles:

   Type of Information Technology Assistant	Description	Hourly rate
   Information Technology Assistant	Secretaries and administrative assistants perform clerical and administrative duties. They organize files, prepare documents, schedule appointments, and support other staff.	$13-26
   Technology Coordinator	A technology coordinator is responsible for maintaining the organization's technology systems infrastructure, ensuring the efficiency of computer systems to meet project deliverables, and prevent delays in business operations. Technology coordinators evaluate new technology systems, studying its schematics and specifications, running diagnostic tests, and perform troubleshooting for inconsistencies and guide end-users for the system processes... Show more	$23-48
   Student Information Technician	In learning institutions, a student information technician is typically in charge of handling information systems, ensuring data security and accuracy. Their responsibilities include installing and upgrading systems, providing technical support in different areas, managing software and hardware, and devising strategies to keep student information safe and secure... Show more	$9-25

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Computer System
   • Customer Service
   • Data Entry
   • Troubleshoot
   • Technical Support
   • Network Printers
   • Desk Support
   • PowerPoint
   • POS
   • Computer Lab
   • PCS
   • HR
   • LAN
   • SQL

   Check all skills

   Responsibilities:

   • Manage the configuration and performance management of all PC systems and telecommunications.
   • Open a new branch, setting up workstations with VOIP and all necessities.
   • Used extensive knowledge of HTML and CSS to provide quality content for the company website.
   • Provide phone and email support to customers regarding cash drawers, receipt printers, and POS hardware.
   • Work closely with contractors installing/maintaining fiber lines, fiber transceivers, POS systems, and conduit channels.
   • Design, build, and maintain company website using HTML, CSS, PHP, MySQL, and digital media.

   More information technology assistant duties

3. Make a budget

   Including a salary range in your information technology assistant job description helps attract top candidates to the position. An information technology assistant salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for an information technology assistant in Delaware may be lower than in Hawaii, and an entry-level information technology assistant usually earns less than a senior-level information technology assistant. Additionally, an information technology assistant with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average information technology assistant salary

   $39,574yearly

   $19.03 hourly rate

   ---

   Entry-level information technology assistant salary

   $28,000 yearly salary

   Updated January 20, 2026

   Average information technology assistant salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$50,456	$24
   2	Massachusetts	$49,442	$24
   3	Washington	$48,562	$23
   4	District of Columbia	$47,376	$23
   5	New York	$45,280	$22
   6	New Mexico	$43,592	$21
   7	Nevada	$43,487	$21
   8	Connecticut	$42,959	$21
   9	Colorado	$42,924	$21
   10	Maryland	$41,849	$20
   11	Virginia	$41,815	$20
   12	Texas	$41,306	$20
   13	Pennsylvania	$39,078	$19
   14	Illinois	$37,843	$18
   15	Utah	$37,828	$18
   16	Ohio	$37,160	$18
   17	Minnesota	$36,377	$17
   18	Missouri	$35,971	$17
   19	Florida	$35,593	$17
   20	Georgia	$35,422	$17

   Average information technology assistant salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Micron Technology	$92,922	$44.67	6
   2	Battelle	$67,456	$32.43	3
   3	Lewis Brisbois Bisgaard & Smith	$67,141	$32.28	8
   4	Sidley Austin	$67,073	$32.25	12
   5	IBI Group	$66,869	$32.15
   6	State Street	$60,872	$29.27	18
   7	Boston Consulting Group	$57,992	$27.88	90
   8	ARA	$53,303	$25.63	6
   9	Ilitch Holdings	$51,634	$24.82
   10	Research Foundation of The City University of New York	$51,612	$24.81
   11	A. Duie Pyle	$50,053	$24.06
   12	Mayo Clinic	$48,492	$23.31	47
   13	Corning Incorporated	$47,296	$22.74	16
   14	The City University of New York	$47,140	$22.66	34
   15	General Dynamics	$46,624	$22.42	170
   16	The Research Foundation for SUNY	$44,904	$21.59
   17	Sharp HealthCare	$44,626	$21.45
   18	University of Georgia Small Business Development Center	$42,732	$20.54	29
   19	Melton Truck Lines	$41,977	$20.18
   20	Broome Delaware Tioga BOCES - Practical Nursing Program	$41,924	$20.16

4. Writing an information technology assistant job description

   An information technology assistant job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of an information technology assistant job description:

   Information technology assistant job description example

   TOP 4 RESULTS FOR THE POSITION

   1. Schedule and assign all new service requests via the client portal, RMM, alerts, phone, manual entry, and email with 100% accuracy and escalate issues as necessary within required SLA timeframes.

   2. Constantly monitor all Service Boards to ensure all tickets are serviced within their contracted SLA timeframe.

   3. Attain maximum utilization of 80% for internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests and alerts in order to dispatch the appropriate resource.

   4. Increase productivity and efficiency of the Help Center through the use of communication, adherence to Help Center procedures and policies, and creating a workflow, ticket templates, and documentation with 100% accuracy.

   KEY RESPONSIBILITIES AND ACTIVITIES

   · Assist with teams to create quarterly business review documentation, monthly client reporting, and client invoicing (as required)

   · Act as a point of contact to the client for all types of service requests

   · Coordination of all IT support groups to ensure maximum utilization of billable resources

   · Maintain the calendars for the Help Center technicians and Service Manager to ensure prompt time entry and client updates on service requests as well as schedule internal and field technical resources for vacation and training

   · Improve client service, perception, and satisfaction

   · Fast turnaround of client requests

   · Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

   · Pre-process service requests as they arrive through email, manual entry, or direct customer input

   · Manages tickets in ConnectWise; ensures ticket resolution activities and details are properly documented

   · Maintains excellent communications and follow-up with users, customers, co-workers, hardware and technical support personnel and management within the timelines defined in SLA guidelines and keeping them informed of incident progress, notifying them of impending changes or agreed outages

   · Manages tickets in ConnectWise; ensures ticket resolution activities and details are properly documented

   · Updating technicians time entries for proper coding of service tickets to ensure proper invoicing as well as coordinating with account manager and office manager on billing and invoicing or service issue

   · Provide backup phone support for techs and main phone line as needed

   · Prepare weekly, monthly and quarterly reports for Service Manager and clients Knowledge, Skills, and

   Requirements:

   · Basic computer and operating system knowledge

   · Excellent interpersonal skills: such as telephony skills, communication skills, active listening, and client-care

   · Ability to multi-task and adapt to changes quickly

   · Technical awareness: the ability to match resources to technical issues appropriately

   · Service awareness of all organization’s key IT services for which support is being provided

   · Understanding of support tools, techniques, and how technology is used to provide IT services

   · Typing skills to ensure quick and accurate entry of service request details

   · Self-motivated with the ability to work in a fast-moving environment

   · Calendar management skills

   · Project coordination Credentials and Experience: Previous Administrative Assistant and/or Client Service or phone-related skills; familiarity with computer system support terminology concepts

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5. Post your job

   There are various strategies that you can use to find the right information technology assistant for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your information technology assistant job on Zippia to find and recruit information technology assistant candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit information technology assistants, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new information technology assistant

   Once you've decided on a perfect information technology assistant candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new information technology assistant. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an information technology assistant?