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Best information technology support manager certifications
The best certifications for an information technology support manager are IT Information Library Foundations Certification (ITIL), ITIL Foundation, and Master Project Manager (MPM).
Information technology support manager certifications demonstrate your competency as an information technology support manager to employers. However, not all information technology support manager certifications provide the same value.
Below is a list of the best information technology support manager certifications. Obtaining an information technology support manager certification will give you a leg up when you apply for jobs and increase your potential salary.
10 best certifications for information technology support managers
| Rank | Information technology support manager certification | Organization |
|---|---|---|
| 1 | IT Information Library Foundations Certification (ITIL) | Zavata |
| 2 | ITIL Foundation | HDI |
| 3 | Master Project Manager (MPM) | AAPM |
| 4 | Management Consultant Professional (MCP) | AAFM |
| 5 | HDI Support Center Manager (HDI) | HDI |
| 6 | Certified Manager Certification (CM) | ICPM |
| 7 | Certified Information Technology Professional (CITP) | AICPA |
| 8 | Certified Help Desk Manager (CHDM) | Zavata |
| 9 | Software Engineering Master Certification (SEMC) | IEEE |
| 10 | Program Management Professional (PgMP) | PMI |
10 best information technology support manager certifications
1. IT Information Library Foundations Certification (ITIL)
The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
2. ITIL Foundation
This LCS-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. Master Project Manager (MPM)
If you have 3+ years of Project Management Experience, you may apply for MPM™ Master Project Manager Board Certification.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
4. Management Consultant Professional (MCP)
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
5. HDI Support Center Manager (HDI)
This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
6. Certified Manager Certification (CM)
The Certified Manager Animal Resources (CMAR) certification program is designed to raise competency and professionalism in the field of Animal Resources Management. The CMAR designation involves a series of four examinations: three exams arranged via an organization called the Institute for Certified Professional Managers (ICPM), and the Animal Resources Exam offered by AALAS. Obtaining the CMAR designation is a sign of professionalism in the field of animal resources management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
7. Certified Information Technology Professional (CITP)
A Certified Information Technology Professional (CITP) is a Certified Public Accountant recognized for his or her unique ability to provide business insight by leveraging knowledge of information relationships and supporting technologies.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
8. Certified Help Desk Manager (CHDM)
The Certified Help Desk Manager course will empower you with new ways to promote the support center to both internal and external customers. In addition, you'll learn how to increase your ROI, develop procedures to enable your team to improve their productivity, and discover the tools and technologies necessary to manage a successful support center.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
9. Software Engineering Master Certification (SEMC)
This professional competency certification requires successful completion of Certificates of Proficiency in twelve key knowledge areas: Software Engineering Requirements, Software Engineering Design, Software Engineering Construction, Software Engineering Testing, Software Engineering Maintenance, Software Engineering Configuration Management, Software Engineering Quality, Software Engineering Processes, Software Engineering Models & Methods, Software Engineering Management, Software Engineering Project Management, Software Engineering Economics and the successful completion of two advanced applied modules.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
10. Program Management Professional (PgMP)
Project Management Institute's newest credential is specifically developed to acknowledge the qualifications of the professional who leads the coordinated management of multiple projects and ensures the ultimate success of a program. You will benefit from the many advantages of this new designation. Candidates earning this credential will be internationally recognized as professionals with the knowledge and experience to make and implement the important decisions and accomplish the strategic objectives that enhance business results.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
What is the best certification for an information technology support manager?
The best information technology support manager certification is IT Information Library Foundations Certification (ITIL). The IT Information Library Foundations Certification (ITIL) is awarded by the Zavata.
Here's a bit more background on how to obtain this information technology support manager certification:
- To become a certified IT Information Library Foundations Certification (ITIL), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- No renewal for certification, if you earn it once it is valid all time.
What are some of the most in-demand certifications for information technology support managers?
The most in-demand information technology support manager certification is ITIL Foundation based on all active job postings. Having this information technology support manager certification will give you access to more information technology support manager jobs with higher salaries.
The most common combination of information technology support manager certifications include: IT Information Library Foundations Certification (ITIL), ITIL Foundation, and Master Project Manager (MPM).
Online courses for information technology support managers to earn certifications
1. Introduction to Technical Support
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...
2. IBM IT Support
Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.\n\nAlmost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include...
3. Information Technology Essentials
Introduction to Information Technology and Information Systems...
4. IT Support Technical Skills Helpdesk
Hands-on Technical skills for IT Support Learners...
5. Information Technology (IT) and Cloud Fundamentals
In today’s connected world, core knowledge of IT hardware, software, networking, cybersecurity, and cloud technologies is vital for almost every function, or role within an organization. Adding storage, updating an operating system, connecting to a network, recognizing phishing, and setting up Cloud instances are some of the skills employees need or need help with. This five-course specialization provides prerequisite skills for almost all IT careers, including technical support specialist,...
6. Strategic Technology Management
The success of modern companies depends critically on their manager’s ability to generate strategic innovationwhich leverages technological and market changes. A key part of the equation is delivering new products that deliver exceptional customer value. Another essential element is implementing innovation initiatives effectively. The Strategic Technology Management specialization is targeted towards aspiring managers, managers at all levels, and entrepreneurs who lookto gaina well-rounded...
7. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
8. Beginner's Guide to Information Technology
Learn the basics of Information Technology and Computer Engineering...
9. Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...
10. The Absolute Beginners Guide to Information Technology 2023
Gain a solid foundation knowledge of all 4 main branches of Information Technology...
11. Active Directory on Windows Server
Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies...
12. Computer Network Fundamentals- IT Helpdesk & Desktop Support
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
13. Certificate Program In Management Information Systems
Learn about the exciting world of Management Information Systems and its impact on the way organisations now function...
14. Basic Computer Course - Windows 7/10 - IT & Desktop Support
Basic computer course with troubleshooting skills -computer hardware and computer networking, for IT support technicians...
15. Computer Hardware, Operating System and Networking
For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...
16. [Active Directory] Management using Windows PowerShell
[Power Shell] Simplified practical knowledge for automation & management of [Active Directory] using Windows Power Shell...
17. Hardware Asset Management in ServiceNow
The perfect course for managing Hardware Assets in Service Now! Unlock the full benefits of IT Asset Management (ITAM)!...
18. Information Security Management Fundamentals for Non-Techies
Learn the Fundamentals of Information Security Management for Non-Techies...
19. IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
20. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...