Innkeeper vs assistant night manager

Differences between innkeeper and assistant night manager duties and responsibilities

Innkeeper example responsibilities.

• Manage several customer service incidents and tend to emergencies including the administration lifesaving CPR to a gym patron.
• Front desk reception, guest relations, reservations, concierge/massage bookings, indoor and outdoor creek-side hostess, gift shop sales.
• Greet and register guests on arrival using POS terminal.
• Supervise laundry room operations and maintenance of washers, dryers and golf carts.
• Check in guests, make reservations online and over the phone, assign housekeeping duties, run charges, bookkeeping responsibilities
• Coordinate and execute special events including destination weddings, receptions, wine dinners and social gatherings.
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Assistant night manager example responsibilities.

• Manage shipment, damages, charge orders, transfers, markdowns, seasonal floor sets, RTV and store supplies.
• End of day deposits, computer work and end of week payroll.
• Prepare, maintain, and distribute statistical financial, accounting, auditing, or payroll reports and tables.
• Answer switchboard phones to effectively communicate answers to questions, correctly entering data for reservations and stating hotel policy.
• Complete all require training ServSafe certification.