How to hire an insurance service representative

How to hire an insurance service representative, step by step

Here's a step-by-step insurance service representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an insurance service representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new insurance service representative
• Step 8: Go through the hiring process checklist

What does an insurance service representative do?

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1. Identify your hiring needs

   Before you start hiring an insurance service representative, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect insurance service representative also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of insurance service representatives.

   Type of Insurance Service Representative	Description	Hourly rate
   Insurance Service Representative	Insurance sales agents help insurance companies generate new business by contacting potential customers and selling one or more types of insurance. Insurance sales agents explain various insurance policies and help clients choose plans that suit them.	$14-26
   Agent	Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors... Show more	$9-34
   Marketing Agent	A marketing agency is responsible for selling the company's goods and services, identifying promotional techniques to boost brand awareness in the market, and strategizing in increasing sales targets. Marketing agents identify business opportunities by analyzing market trends and public demands that would generate more revenue resources and increase the company's profitability... Show more	$11-32

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Data Entry
   • Life Insurance
   • Insurance Products
   • Inbound Calls
   • AAA
   • Customer Inquiries
   • Business Applications
   • Phone Calls
   • Policy Coverage
   • Insurance Coverage
   • Computer System
   • Strong Customer Service
   • Billing Statements

   Check all skills

   Responsibilities:

   • Cold-Cal to generate leads for individual life and disability insurance and annuities.
   • General resource to partnership on property and casualty matters, insurance policy contract review allowing partners to successfully negotiate litigation matters.
   • Prepare and defend numerous cases from inception to trial, settlement, arbitration, mediation and declaratory judgments.
   • Litigate heavy personal injury caseload from initial filing through trial or arbitration.
   • Used consultative upselling techniques to provide leads

   More insurance service representative duties

3. Make a budget

   Including a salary range in the insurance service representative job description is a good way to get more applicants. An insurance service representative salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for an insurance service representative in Utah may be lower than in Wisconsin, and an entry-level engineer typically earns less than a senior-level insurance service representative. Additionally, an insurance service representative with lots of experience in the field may command a higher salary as a result.

   Average insurance service representative salary

   $40,960yearly

   $19.69 hourly rate

   ---

   Entry-level insurance service representative salary

   $30,000 yearly salary

   Updated December 19, 2025

   Average insurance service representative salary by state

   Rank	State	Avg. salary	Hourly rate
   1	District of Columbia	$49,048	$24
   2	New Jersey	$45,540	$22
   3	California	$45,215	$22
   4	New York	$44,480	$21
   5	Arizona	$39,393	$19
   6	Ohio	$39,185	$19
   7	Texas	$38,250	$18
   8	Florida	$37,569	$18
   9	Oregon	$37,448	$18
   10	South Carolina	$36,307	$17
   11	Virginia	$35,437	$17
   12	Iowa	$34,657	$17
   13	Colorado	$34,101	$16
   14	Pennsylvania	$33,781	$16
   15	Kentucky	$33,463	$16
   16	Kansas	$32,911	$16
   17	New Mexico	$31,594	$15
   18	Missouri	$31,221	$15

   Average insurance service representative salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	AIG	$55,889	$26.87	16
   2	New York State Restaurant Association	$48,279	$23.21
   3	National General Insurance	$43,004	$20.68
   4	MassMutual	$42,603	$20.48	15
   5	Cielo	$41,890	$20.14
   6	Infinia	$41,646	$20.02
   7	The Jonus Group	$41,458	$19.93	27
   8	Randstad North America, Inc.	$41,227	$19.82	32
   9	National Life Group	$41,162	$19.79	1
   10	ADP	$40,884	$19.66	16
   11	Oregon Community Credit Union	$40,156	$19.31
   12	GEICO	$39,379	$18.93	44
   13	Texas Farm Bureau Insurance Companies	$38,186	$18.36	77
   14	Southern Ban	$37,631	$18.09
   15	Auto Club Speedway	$37,347	$17.96	81
   16	Paychex	$36,758	$17.67
   17	Nationwide	$36,645	$17.62	6
   18	Mercy Corps	$35,262	$16.95
   19	Afni	$31,920	$15.35	31
   20	Concentrix	$31,346	$15.07	241

4. Writing an insurance service representative job description

   A good insurance service representative job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an insurance service representative job description:

   Insurance service representative job description example

   The Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's Insurance Agents and Members in our Branch Offices.
   Training:
   
   Our comprehensive and employee centric training facilities provide training programs to help employees acquire various skills necessary to do their jobs and to support career development.
   
   Responsibilities Include:
   Maintenance and Servicing of insurance policies Verifying new business applications Processing insurance and membership payments Updating electronic member information Maintaining filing systems and typing
   
   Qualifications:
   High school diploma or equivalent required.Experience working in a sales environment strongly preferred.Must be proficient in using Microsoft Office software products.
   
   A successful candidate will have excellent communication and interpersonal skills, superior organizational skills and a commitment to maintaining superior customer relationships
   
   Remarkable benefits:• Health coverage for medical, dental, vision• 401(K) saving plan with company match AND Pension• Tuition assistance• PTO for community volunteer programs• Wellness program• Employee discounts
   
   The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
   
   “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
   
   AAA is an Equal Opportunity Employer
   
   The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

   Copy this example

   

5. Post your job

   There are a few common ways to find insurance service representatives for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your insurance service representative job on Zippia to find and attract quality insurance service representative candidates.
   • Use niche websites such as salesjobs, salesheads, allretailjobs.com, sales trax.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit insurance service representatives, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new insurance service representative

   Once you've found the insurance service representative candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new insurance service representative. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an insurance service representative?