Medical dispatcher vs certification specialist

Differences between medical dispatcher and certification specialist duties and responsibilities

Medical dispatcher example responsibilities.

• Manage customer service satisfaction by providing update eta and location of drivers.
• Coordinate ambulances and helicopters to and from the hospital.
• Dispatch multiple ambulances all throughout Houston and its surrounding areas.
• Transport patients and clients utilizing company vehicles.
• Master at delivering superior customer care and assist with elderly patients.
• Discuss cable television equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.
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Certification specialist example responsibilities.

• Support ISO audits for process documentation and software/ literature distribution, managing follow-up corrective action plans as needed.
• Pre-Certify and scheduling of MRI's and bone scans.
• Order supplies, apply cast, splints and other orthopedic equipment.
• Prepare, apply, remove and adjusts casts and splints as advised by physician.
• Review medical records to determine ICD-9 diagnosis and procedure codes according to establish guidelines and submit claims for processing.
• Assign ICD-9 codes for various clinic types such as physical, occupational and speech therapies, diagnostics and labs.
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