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  • Customer Experience Consultant - 100% Commission (TSG-20251204-017)

    Strickland Group LLC 3.7company rating

    Member service representative job in Raleigh, NC

    Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.
    $67k-108k yearly est. 15d ago
  • Customer Success Consultant

    Lumen 3.4company rating

    Member service representative job in Raleigh, NC

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
    $77.3k-103.1k yearly 3d ago
  • Servicing Specialist

    Farm Credit Services of America 4.7company rating

    Member service representative job in Dunn, NC

    Servicing Specialist - Harnett County, NC Are you passionate about supporting agriculture and rural communities? Do you thrive in a relationship-driven environment where your analytical skills and customer service make a real impact? If so, we want to hear from you! As a Servicing Specialist at AgCarolina Farm Credit, you'll play a key role in providing outstanding support for all loan packages. You will maintain excellent customer service with both external and internal customers while assisting with loan closings and post-closing actions, loan validations, maintaining digital and hard copy security files, and servicing branch accounts. You should enjoy the challenge of efficiently supporting and prioritizing high quality loan servicing and accounting from closing through loan satisfaction/release. You will work in a culture that welcomes and respects strong customer service skills, multi-tasking, confidentiality, attention to detail, time management, and organization. What You'll Do: Accurately and efficiently assist with closings of all sized loans with moderate complexity while meeting work quantity and quality expectations Timely and accurately key payments and ledger entries, prepare deposits, report monitoring, and daily balancing Adhere to Association's internal controls policy Ensure files are complete and scan loan documents per Association policy Show initiative by proactively owning loans from the queue Demonstrate mastery of Servicing Specialist duties and require a low level of oversight Deliver exceptional customer experience Foster relationships with members and peers Invest in ongoing learning and development opportunities to both grow the individual and the Association. Maximizes quality business growth to meet Association's profitability and other business plan objectives What We Value: At AgCarolina, we believe in: Customer Focus - Building strong relationships through responsiveness and professionalism Collaboration - Working closely with your team and other departments to deliver exceptional service Excellence - Bringing precision, organization, and integrity to everything you do Growth - Enjoying opportunities for development, innovation, and meaningful contribution What We're Looking For: Education and/or experience equivalent to Associate's degree in business, legal, or accounting Strong interpersonal, customer service and problem-solving skills Detail oriented and excellent communication (oral and written) skills Must be a quick learner who takes ownership over their knowledge and continuous development Must be adaptable, highly organized, and capable of prioritizing multiple tasks to meet deadlines and expectations Proficiency in Windows and Microsoft 365 products Ability to learn and efficiently perform in a multitude of loan and accounting systems Experience with technological tools for task management and collaboration Capability to effectively manage high stress situations in a professional manner Foster and promote a collaborative team atmosphere Work independently under general supervision Why Join Us? If you're looking for: Competitive pay, including eligibility for incentive pay Comprehensive benefits (medical, dental, life, LTD, and others) Maternity/Paternity/Caregiving Leave Company-matched 401(k) (100% match of the first 6% you defer) Commitment to training and professional development Meaningful work that allows you to make a difference in agricultural and rural communities Opportunities for work-life balance A great work environment with colleagues who share a commitment to our core values AgCarolina Individual Competencies: Communicates Effectively Action-Oriented Makes Good Decisions Collaborates Focuses on Our Members Welcomes Everyone and Treats Them Fairly Leadership Interview Process: Applications received within the first 2 weeks of posting date will receive priority consideration. The position will remain open, however, until the vacancy is filled. Phone Screen with AgCarolina HR Representative In-person interview Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time.
    $55k-84k yearly est. Auto-Apply 5d ago
  • Electronic Services Specialist

    Freshfields Bruckhaus Deringer LLP

    Member service representative job in Raleigh, NC

    Overview of the Function Freshfields US LLP is a major international law firm, providing business law advice of the highest quality. Freshfields' Library & Information Services (LIS) team is a key part of the firm's Knowledge function and plays a critical role in ensuring the firm's lawyers and business services colleagues have access to comprehensive knowledge collections and expert research support. Library & Information Services is responsible for managing our external resources (online and in print), responding to queries, guiding colleagues in their research and knowledge activities, developing our internal knowledge collections, and coordinating research database training. The Electronic Services Librarian reports to the US Head of Library & Information Services. Role summary/purpose of job The Electronic Services Librarian manages the selection, licensing, access, and lifecycle of the firm's legal research databases and digital and print collections across a multi-office environment. This role ensures reliable, secure, and cost-effective access to platforms that support client work and business development, partnering closely with, Knowledge Management, IT, and Procurement. The Electronic Services Librarian leads authentication/integration efforts, optimizes discovery and user experience, and drives training, analytics, and continuous improvement to help maximize the value derived from Library subscriptions. Freshfields follows a hybrid work policy where employees are expected to be in the office at least three days per week. Key responsibilities and deliverables Coordinate the full electronic resources lifecycle: evaluate, select, procure, license, implement, renew, and cancel resources; oversee trials/pilots, migrations, and rollouts across offices. Support vendor and contract management: primary liaison for technical matters; track obligations and key dates; support the US Head of LIS in contract negotiations; maintain documentation; monitor compliance and fair use; coordinate with Library Temp to ensure accurate catalog records for print and online resources. Administer authentication and access: partner with IT on IP ranges, single sign-on, multi-factor authentication; configure integrations with intranet; provision/deprovision users; troubleshoot access issues and enforce license terms. Budget management: collaborate with leadership and Procurement to forecast and track print and electronic resource spend; inform decisions with usage and cost analyses; support invoice and payment workflows. Maintain awareness across law-specific platforms and assist in document retrieval: Westlaw, Lexis, Bloomberg Law, Practical Law, Wolters Kluwer, Intelligize, Law360; docket/filings tools including PACER, File & ServeXpress, and Courthouse News Service, among others. Generate analytics and reports: collect and analyze usage data; prepare reports for leadership; recommend consolidations/alternatives; support cost recovery models where applicable. Policy and documentation: maintain policies, procedures, and internal documentation for acquisitions, renewals, and access; document best practices with LIS team members to ensure consistent handling of requests; all with a continuous process improvement mindset. Training and onboarding: contribute to the delivery of training for attorneys, paralegals, and staff; create user guides and intranet content; support new-hire onboarding with resource access. Cross-functional collaboration: partner with IT, Knowledge Management, Procurement, Risk/Compliance, and Practice Support to align resources with access, security, and privacy requirements. Other duties as assigned. Key requirements (Communication/skills/experience) Essential MLIS/MLS from an ALA-accredited program (or comparable degree), or an equivalent combination of education and four years of related work experience managing electronic resources. Experience in a law firm, legal information provider, academic library or law library, or similar specialized environment. Demonstrated expertise with licensing, contract terms, and vendor relations, including issue resolution and documentation. Technical proficiency with electronic resource management systems, library catalog systems, and usage analytics/reporting. Strong communication, stakeholder management, training, and customer service orientation; ability to multitask in a fast-paced environment. Strong customer service and engagement capabilities, with the ability to forge relationships with fee earners and business services colleagues of all seniority levels. Excellent communication skills with strong attention to detail. Has the ability to work effectively with minimal supervision. Command of Microsoft Office 365. Desirable Experience in large, multi-office environments with global access considerations. Experience with change management/project leadership. For individuals assigned and/or hired to work in New York and California or reporting to someone in those states, Freshfields is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the States of New York and California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $65,000 to $85,000. EEO Statement Freshfields US LLP is proud to be an equal employment employer. Our policies and practices will be free from unlawful discrimination based upon race, color, ethnicity, religion, creed, sex (including pregnancy, childbirth or related medical conditions), national origin, citizenship, immigration status, ancestry, age, marital status, protected veteran status, military service, disability, medical condition, genetic information, sexual orientation, gender identity, or any basis prohibited under federal, state or local law. We strive to promote an atmosphere that encourages equal opportunities and prohibits discriminatory practices, including sexual harassment. Disability Accommodation for Applicants to Freshfields US LLP Freshfields US LLP is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment at ******************************************* , or you can send your resume to ******************************************* , or you can call us at ***************.
    $65k-85k yearly Auto-Apply 1d ago
  • Customer Care Area Specialist

    Align Technology 4.9company rating

    Member service representative job in Raleigh, NC

    Job DescriptionDescriptionThe Customer Care Area Specialist team is looking for a proactive team member with strong interpersonal skills, a knack for problem-solving, and an inquisitive mind to support the needs of the area assigned in both Invisalign and iTero operations. This individual will have the ability to accept ownership of an initiative, utilize resources & relationships to find efficient resolutions to multifaceted issues that arise from the Front Line and Sales Support channels. Understanding core functions and key points of contact within the multiple departments at Align Technology will be critical. Continuous education and staying up to date on new initiatives and customer experience programs will be essential to support the ever-changing needs of the customer and field sales teams. In addition to supporting internal requests, this individual will be responsible for identifying opportunities for process improvement within the assigned area. The Area Specialist should always have a clear pulse on the assigned area NPS sentiment, including current trends, and be able to provide insights and recommendations to the Area Sales Director and Regional Managers. Role expectations Ensure timely resolution to customer inquiries generated through Sales Support and Frontline Channels. Be familiar with internal partner operations and serve as a key point of contact between sales and support teams. Build strong relationships to ensure a smooth experience between customer issues and resolution with internal teams. Manage escalated issues directly, liaising across the field and internal support teams to champion resolution. Build Strong relationships with sales reps and leadership, utilize this partnership to share trends, provide opportunities for improvement, and state of the business. Proactively support Sales and Customers to create a positive experience for key stakeholders. Seek out opportunities for continuous improvement; streamline processes, reduce resolution times, and seek proactive solutions. Provide regular reports on area operations to support local sales leadership. Be alert to trends and widespread initiatives and cascade communication to affected parties. Serve as liaison between the clinical department and the field sales team. Ability to report out to area ASDs and RMs (sales leadership) on trends, process improvements, and EOQ collaboration. Continuously learn new products, programs, and services to help support customers and the field sales team. Participate in special projects and/or training when requested. Contribute constantly towards providing a world-class customer experience. What we're looking for 4+ years' work experience in a customer support or account management environment, benefit if the candidate has experience in process and operations BA degree or comparable experience To understand Align's product portfolio for both the Invisalign and iTero lines of business To comfortably navigate Salesforce, understand Power BI, and how to analyze data To work well independently, capable of setting goals, projects, and priorities Strong verbal and written communication skills, as cross-functional correspondence is a key function of the job, sometimes with upper-level leadership Proactive problem-solving skills with strong attention to detail To be comfortable in a dynamic working environment where key functions and daily activities may vary due to the changing needs of the business Strong business storytelling skills, with the ability to create materials and share information in a concise, well-informed manner Strong technical skills: ability to learn new tools and platforms quickly Pay TransparencyIf provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate's pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically. For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S. Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience. General Description of All BenefitsWe are pleased to provide a general description of the benefits Align offers to full-time employees in this position. Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees: Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment Back-up Child/Elder Care and access to a caregiving concierge Family Forming Benefits - Available to Employees, and their spouse or domestic partner, covered under one of Align's health plans Breast Milk Delivery and Lactation Support Services Employee Assistance Program Hinge Health Virtual Physical Therapy - Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan Employee benefits. Align offers its employees: Short-term and long-term disability insurance in accordance with those plans. Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans. Flexible Spending Accounts - Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan. 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years - 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options. Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible). Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure. Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours. 11 Company-designated paid holidays throughout the year. If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law. Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
    $30k-35k yearly est. 12d ago
  • Customer Service Representative

    Pro-Serv Food Equipment 4.1company rating

    Member service representative job in Raleigh, NC

    Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance Paid time off Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively
    $27k-35k yearly est. 12d ago
  • Customer Development Representative (CDR) - Raleigh, NC

    Genesee Scientific Corporation

    Member service representative job in Morrisville, NC

    Full-time Description About the Company As a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more. Be part of making a difference At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast-growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day. Role: Customer Development Representative (CDR) Reports to: Regional Director of Sales FLSA: Non-Exempt Location: Raleigh, NC Why is this role important at Genesee Scientific? The Customer Development Representative (CDR) plays a critical role in developing and expanding relationships with existing customers and re-engaging inactive accounts. This role focuses on account growth, retention, and long-term customer success, working closely with Account Managers and Sales Leadership to drive sustained revenue. What will you do: Own and manage an assigned book of existing and inactive customer accounts Proactively engage customers to understand purchasing behavior, challenges, and future needs Re-engage dormant accounts and identify opportunities to restore and grow spend Educate customers on Genesee's products, services, promotions, and value proposition Drive incremental revenue by engaging in discovery conversations and gaining customer commitment to participate in a future meeting with their Account Manager Use Salesforce and sales tools to track customer interactions, pipeline, and opportunities Collaborate with Customer Service and Marketing to deliver a seamless customer experience Continue developing advanced sales skills and life science market knowledge through coaching and training Requirements What you will bring: Bachelor's degree in business, science, or equivalent experience 1-3 years of experience in sales, account support, customer development, or customer-facing roles Strong communication skills with the ability to build and maintain customer relationships Proven ability to manage multiple accounts and priorities Results orientated, strong work ethic and an ability to excel within a rapidly changing and growing organization Proficient in Microsoft Office Suite applications; experience with CRM/Salesforce is a plus Ability to thrive in a fast-paced, collaborative environment and effectively manage multiple priorities You'll Be a Great Fit If You Enjoy owning relationships and driving account growth Are proactive, organized, and comfortable managing a book of business Can navigate customer conversations and objections Are curious, analytical, and solution-oriented Are comfortable using technology and data to guide decisions Are interested in building a long-term sales career in life sciences Physical Requirements: Perform the following tasks, with or without reasonable accommodation: Primarily sedentary work on a computer in a climate-controlled office environment Regularly sit for extended periods, with occasional standing, walking, and lifting of up to 25 pounds The role may have limited and periodic overnight travel, i.e. trade shows, sales meetings, etc. At Genesee Scientific, you can have a good job that can grow into a great career. We offer: Training and professional growth initiatives, including comprehensive onboarding programs for new team members We provide financial well-being with competitive compensation packages and 401 (k) retirement savings plans Health care and well-being programs including medical, dental, vision, life, short- and long-term disability and employee assistance programs Paid time off including vacation, sick and 12 holidays Candidates must be legally authorized to work in the United States without the need for current or future employer sponsorship. Employment offers are subject to successful completion of a background check and pre-employment drug test. Genesee Scientific is proud to be an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. Salary Description Starting base salary $52,000.00 + commission
    $52k yearly 5d ago
  • Customer Service Rep - HCP

    Mindlance 4.6company rating

    Member service representative job in Morrisville, NC

    Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Its a simple route driver job and company will be providing the car. Duration: 2 weeks Job description: Provides medical and technical information with high quality customer service. Documents interactions according to company and client guidelines. Identifies and records adverse events and product complaints. Processes fulfillment (e.g., mail, fax, e-mail) and administrative responsibilities as needed. • Provides medical and technical information with high quality customer service. Documents interactions according to company and client guidelines. Identifies and records adverse events and product complaints. • Works closely with internal and external client contacts (up to and including members of client management) to resolve complex customer and HCP issues. • Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements. • Other duties as assigned. Education and Experience: • High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 4 years' relevant medical experience in a health care or pharmaceutical industry with responsibilities involving counseling or providing medical information) • Or Bachelor's degree preferred or equivalent and relevant formal academic / vocational qualifications. Shifts can be from 8 am - 4 pm or 12 pm to 8 pm • In some cases a second language may be required. Knowledge, Skills and Abilities: • Excellent organizational skills • Strong attention to detail • Ability to handle multiple tasks • Effective verbal and written communication skills • Excellent problem solving skills • Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required • Excellent computer and keyboarding skills • Time management skills • Excellent interpersonal skills • Ability to work in a team environment and/or independently as needed • Demonstrated confidence and initiative • Proven flexibility and ability to adapt quickly to shifting priorities and workload Working Conditions and Environment: • Work is performed in an office environment with exposure to electrical office equipment. • Constant interaction with clients/associates required. • Constant attention to detail-visual, mental. • Constant multi-tasking. • Daily exposure to high pressure, intense concentration needed. • Rotating shifts may be required. • Occasional driving to site locations with occasional travel. • Long varied work hours required occasionally. Physical Requirements: • Frequently stationary for 4-6 hours per day. • Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. • Occasional mobility required. • Occasional crouching, stooping, bending and twisting of upper body and neck. • Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs. or 7-11 kgs. • Ability to access and use a variety of computer software developed both in-house and off-the-shelf. • Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. • May interact with others, relating and gathering sensitive information. Interaction includes diverse groups. Qualifications Shifts can be from 8 am - 4 pm or 12 pm to 8 pm • In some cases a second language may be required. Physical Requirements: • Frequently stationary for 4-6 hours per day. • Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. • Occasional mobility required. • Occasional crouching, stooping, bending and twisting of upper body and neck. • Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs. or 7-11 kgs. • Ability to access and use a variety of computer software developed both in-house and off-the-shelf. • Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. • May interact with others, relating and gathering sensitive information. Interaction includes diverse groups. Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-37k yearly est. 2h ago
  • CCC Customer Service Representative

    Jf 4.1company rating

    Member service representative job in Morrisville, NC

    The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. This is an in-office position, and the hours are Monday-Friday 9am-6pm Job Duties: Direct requests and unresolved issues to the designated source. Keep records of customer interactions and transactions including inquiries, comments, and complaints. Respond promptly to customer's inquiries. Obtain and evaluate all relevant information to handle product and service inquiries. Enter detailed notes obtained by phone calls and emails into ERP system. Input service requests with required billing and service information. Reassure information is accurate and comprehensive. Provide information on existing customer requests by phone, email, and web portals. Communicate and coordinate with internal departments (service, sales, distribution) Requirements Highschool Diploma or GED required Knowledge of customer service principles and practices; previous industry experience a plus Knowledge of relevant computer applications (Microsoft Word/Excel, familiarity with large-scale ERP systems, Microsoft Dynamics NAV is a plus Ability to type (40+ WPM a plus) Knowledge of administrative procedures Numeric, oral and written language applications Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer. JF Petroleum offers: Competitive pay 401(k) with company match Paid time off Paid holidays Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability Life insurance-company provided Bonus program eligibility Paid training for field personnel Uniforms provided for field personnel *JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual
    $28k-35k yearly est. 30d ago
  • Client Services Representative

    Nc State University 4.0company rating

    Member service representative job in Raleigh, NC

    Preferred Qualifications Previous client service experience in a veterinary or medical setting is preferred. Work Schedule Monday - Friday, 9:00 am - 6:00 pm; 40 hours per week
    $24k-28k yearly est. 60d+ ago
  • Customer Success Representative

    FF Inc.

    Member service representative job in Raleigh, NC

    Job Description Customer Success Representative Employment Type: Full-Time About the Role We are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed. Key Responsibilities Serve as the main point of contact for customer questions, requests, and ongoing support Assist customers with onboarding, setup, or service activation Understand customer needs and guide them through best practices or solutions Follow up with customers to ensure satisfaction and successful use of services Troubleshoot issues and escalate to internal teams when necessary Maintain accurate records of customer interactions, updates, and progress Provide personalized service by understanding customer goals and challenges Monitor customer accounts to identify opportunities for improvement or additional support Collaborate with team members to enhance the customer experience and streamline processes Qualifications Strong communication and interpersonal skills Friendly, patient, and comfortable supporting customers of all backgrounds Ability to problem-solve and manage multiple requests at once Basic computer literacy, including navigating systems or CRMs Experience in customer success, customer service, sales support, or account management is helpful but not required Highly organized, reliable, and detail-oriented Ability to maintain a positive attitude in busy or challenging situations What We Offer Competitive pay with performance bonuses Hands-on training and ongoing coaching Opportunities to grow into senior customer success or account manager roles Supportive and collaborative team environment Ideal Candidate The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long-term relationships with customers. You'll thrive here if you're proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish
    $32k-50k yearly est. 2d ago
  • Inside Sales/Customer Service Representative

    Fastsigns 4.1company rating

    Member service representative job in Raleigh, NC

    FASTSIGNS #110201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $0.16 - $0.22 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $27k-33k yearly est. Auto-Apply 60d+ ago
  • Client Services Representative

    Primeritus Financial Services 4.4company rating

    Member service representative job in Raleigh, NC

    Primeritus Financial Services is a national leader in repossession management, remarketing, skip tracing, and title services for the automotive finance industry across the United States and Puerto Rico. We provide our clients with comprehensive, outsourced solutions that combine a nationwide network of certified recovery agents, advanced investigative techniques, and a commitment to compliance and customer service. Our approach ensures that collateral is located, recovered, and remarketed quickly, efficiently, and professionally. The Client Services Representative gathers information from clients and places accounts for repossession, operating within the scope of applicable laws and regulations and in a manner that represents professionalism and that does not jeopardize the integrity of the company. Provide updated account information to the lender. Interact with internal and external customers to provide information in response to inquiries about accounts and to handle and resolve account needs. This is an in-office/in-person opportunity, working in our Raleigh, NC office. • Provide essential client services ensuring client expectations are being met in the following areas: • Redemption • Release • Transportation • Key Services • Provide timely and detailed updated account information to the lender per SLA guidelines. • Build successful relationships with contractors and clients in order to service accounts. • Provide written or verbal communications to clients and contractors to: • Provide updates regarding account status and service levels. • Obtain any necessary documentation or guidance to pursue the collateral/customers. • Notify upon repossession of collateral. • Assist with updates and account management for team. • Conduct account research when field representatives are unable to locate collateral based on account placement information. • Forward condition report, personal property inventory form and photos as required to client in a timely manner. • Serve as point of contact to client, providing any requested services and information. • Communicate the status of accounts verbally and in writing to clients as necessary. • Forward account information to field representatives based on territory coverage. • Forward impound and personal property notice to the proper parties as necessary. • Other duties, as assigned. Job Requirements • HS Diploma is required; Associate's or Bachelor's degree from an accredited college or university is preferred. • Must have 2-3 years' customer service experience; ideal candidates will have prior experience in a call center environment. • Excellent interpersonal, written, and verbal communication skills. • Good organizational and time management skills. • Must be self-motivated and dependable with the ability to use independent judgment along with good organizational and time management skills. • Proficient in the usage of office equipment including phones, computers, dual computer monitors, and copier/scanner/fax. • Must have above average computer skills. • Must be able to work overtime as needed. • Prior knowledge or experience with state and federal rules and regulations pertaining to the Consumer Financial Protection Bureau (CFPB), Fair Debt Collections Practices Act (FDCPA), and the Gramm-Leach - Bliley Act (GLBA) is preferred. Employees will be in an office, this position is sedentary and requires sitting for long periods of time while working on a computer or using other office equipment. The employee must occasionally lift or move items up to 30+ pounds. Primeritus an Equal Opportunity employer and all qualified applicants will receive consideration to employment without regard to race, color, religion, gender, pregnancy, sexual orientation, national origin, age, or protected veteran or disability status.
    $28k-49k yearly est. 18d ago
  • FIBER OPTIC SERVICE SPECIALIST

    Sumitomo Electric Lightwave Corp

    Member service representative job in Raleigh, NC

    Description Location: Raleigh, NC or Irvine, CAPURPOSE OF POSITIONProvide comprehensive technical support for fiber optic fusion splicing products, including repair, maintenance, troubleshooting, quality control, per ISO9000, and continuous improvement programs for OEM customers in Mexico. Interface with internal teams and customers to deliver technical assistance through phone support and on-site visits, including operational training, equipment repairs, and process evaluations.KEY RESPONSIBILITIESTechnical Support and Process Optimization (30%) Apply technical expertise to evaluate, diagnose, and resolve complex issues in onsite electro-mechanical and computer-controlled fiber optic equipment. Execute and document repairs according to quality control standards Manage refurbishment operations for critical components Customer and Cross-Functional Support (30%) Provide bilingual (English/Spanish) technical assistance to customers via phone and direct consultation Perform on-site product repair, technical assistance, and field evaluations Support demonstrations and applications testing Quality Assurance and Testing (20%) Conduct inspection and performance testing of new and existing equipment Evaluate and document product modifications and design improvements Perform calibration of instruments to traceable standards Support inventory management and quality audits Technical Training (15%) Develop and deliver bilingual basic maintenance training programs Create comprehensive training materials as needed for both hands-on and theoretical instruction Provide specialized training for OEM manufacturers Documentation and Continuous Improvement (5%) Create and maintain technical procedures and work instructions Continuously develop skills in the latest repair techniques and customer service approaches. Support quality initiatives and process improvements for OEM customers. QUALIFICATIONSEducation and Experience An Associate's degree in Process, Manufacturing, Electrical Technology, or a related technical field is preferred. 3+ years of experience in a manufacturing environment or hands-on repair, preferably with fiber optics or related technology Experience with quality management systems (ISO 9000 preferred) Required Skills Fluent in English and Spanish - both written and verbal communication Strong technical knowledge of electronics, fiber optics, and mechanical systems Excellent troubleshooting and analytical skills Experience with diagnostic equipment and repair techniques Computer proficiency, including repair documentation systems Inventory Management Ability to work independently and manage competing priorities Location Based in Irvine CA or Raleigh NC Frequent travel to Mexico Citizen of the United States Dual Citizenship of US and Mexico highly desired WORK ENVIRONMENT Extensive travel to customer factory sites in Mexico. Electronics and fiber optic manufacturing/laboratory/workshop settings After-hours support required EQUIPMENT UTILIZED Fusion splicers and fiber splicing accessories Optical test equipment (OTDR, power meters, light sources) Diagnostic tools (oscilloscopes, multimeters) Computer systems and specialized software Precision measurement tools and microscopes This position offers an excellent opportunity for a process-oriented technical professional with strong bilingual skills to contribute to the advancement of fiber optic technology while developing expertise in a growing industry.
    $32k-56k yearly est. Auto-Apply 54d ago
  • Associate Customer Service Representative Spanish Bilingual Everyday Banking

    Wells Fargo Bank 4.6company rating

    Member service representative job in Raleigh, NC

    Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking a Bilingual - Spanish Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual reading, speaking, and listening proficiency in Spanish/English Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Must complete and pass required language assessment Training and Work Schedule: You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. Training class starts on 1/5/2026 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open from Sunday - Saturday, 8:00 a.m. - 8:00 pm (EST). Your regular work schedule will be based on business need and will include working some holidays. Posting Location: 1100 Corporate Center Dr. Lot B, RALEIGH, NC 27607 @RWF22 Posting End Date: 22 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $32k-40k yearly est. 45d ago
  • Town Services Specialist

    City of Apex, Nc 3.8company rating

    Member service representative job in Apex, NC

    TOWN OF APEX Town Services Specialist EXPECTED HIRING RANGE: $46,238.40 - 56,638.40 SCHEDULE: Monday-Friday, 8am-5pm, In the office WHAT YOU WILL BE DOING: This position serves as the first point of contact for the citizens of Apex for all town services and events. This position will receive, screen and respond to customer service needs and inquiries in a timely manner by handling non-emergency, technical communications and providing information and resources provided by the Town of Apex. Work involves extensive customer service centered public contact and interdepartmental collaboration. This position works to successfully satisfy escalated and/or priority issues. Performance of routine tasks and ability to provide accurate information regarding Town services, procedures, and resources via phone, email, text and other web related apps are necessary. This position requires a positive and professional customer service centered mindset while maintaining confidential information. Responsible for the implementation of customer service initiatives associated with the Community Development and Neighborhood Connections Department. This position reports to the Ask Apex Manager. This position has no supervisory responsibilities. A SAMPLE OF THE ESSENTIALS: * Utilizes various computer systems, multiple computer screens, and specialized telephone systems to respond to resident and other customer inquiries. * Handles large volumes of phone calls, emails, chats, texts, web and mobile app requests. * Answers/addresses resident and other customer inquiries and concerns with respect, empathy and professionalism over the phone and in person. * Collaborates with other departments within the Town to research and respond to resident and other customer inquires. * Communicates with other departments within the Town to resolve resident and other customer service complaints. * Executes reoccurring basic assignments and regular contact with other departments within the Town. * Ensures that the Ask Apex Call Center delivers resident and other customer services in a manner consistent with the Town's mission, goals and expectations. * Delivers accurate solutions to residents after collaborating with other departments and referring to Town policy and procedure. * Communicates with others within the Community Development and Neighborhood Connections department to improve regular practices and procedures. * Adapts to changes in operation of Town departments, ordinances, legislative regulations and technology that may affect assigned functions and operations; implements policy and procedural changes after approval. * Maintains organization of paper documents and electronic files. * Meets schedules and deadlines of inquiries and work associated with position, as well as average handle time (AHT), average wrap-up time (AWT) with call handling. * Represents the Ask Apex Call Center in a positive and professional manner. * Works with diverse groups which includes assisting customers who speak different languages. * Participates in special assignments and projects. * Performs related duties as required. WHAT YOU'LL NEED: High School diploma or GED and a minimum of one (1) year of experience, or a combination of equivalent education and experience. Special Qualifications * Familiarity with CRM systems and practices. * Ability to type 50WPM WHO WE ARE: Known as "The Peak of Good Living", the Town of Apex is a rapidly growing Wake County municipality with a current population of more than 82,000 and has been ranked as Money Magazine's Best Place to Live in America. Our current workforce is comprised of over 680 full-time employees and over 125 part-time/seasonal staff. Our Human Resources Department - with the support and confidence of Town leadership - is committed to providing best-in-class HR programs for our employees, with a mission to create a culture of empowerment and accountability that maximizes individual and organizational potential. We offer a generous benefits package, and have a highly competitive compensation program. More than that, the Town is an awesome place to work, as evidenced by our high job satisfaction rating received in the last employee opinion survey. WHAT WE OFFER: Not only is the Town "The Peak of Good Living", but it's also a great place to work! We strive to "reach the peak" of being an employer of choice by providing competitive salaries and excellent benefits, including: * Free medical, dental, vision, and life insurance for employees * 5% contributions to the NC401(k) retirement plans (no matching required) * Participation in the Local Government Employees' Retirement System (LGERS) * Traditional sick and vacation leave * 80 hours Peak Paid Time Off * $1,200 Peak Lifestyle Benefit to pay for health and wellness activities (after completion of probation) * 8 weeks of Paid Parental Leave * 3 weeks of Paid Parental Leave * Bereavement Leave * 13 paid holidays * Longevity pay * Tuition assistance * Expansive wellness program, and more! KEEP IN MIND: Providing a safe work environment for our employees is a top priority, therefore all new hires must successfully complete a pre-employment drug test, post-offer functional testing (if required by position), background verifications including references, criminal record and driver's license checks prior to employment. The Town of Apex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation or marital status, veteran status, or genetic information.
    $46.2k-56.6k yearly 1d ago
  • Customer Success Representative

    Vinventions USA 4.1company rating

    Member service representative job in Zebulon, NC

    Vinventions, a leading global provider of comprehensive wine quality solutions and closures, is looking for an experienced Customer Success Representative with 3+ years of progressive experience providing excellent customer service in a B2B environment. The Inside Customer Success Representative is an integral part of the Direct Sales and Customer Service team responsible for fielding web, email, and phone inquiries- and servicing these inquiries through and beyond the sale. Outbound prospecting and new sales development is also important part of this exciting position. Additional responsibilities include distributor and order processing support. The successful candidate will be a personable, outgoing team player, entrepreneurial in spirit, and motivated to succeed. The candidate will also have excellent interpersonal skills, great written and verbal communication skills, critical thinking skills, and a results-driven focus, with the ability to think quickly and out of the box. Working well in a competitive and dynamic market environment and having a passion for generously serving our customers' needs is a must. A passion for wine is a plus. This is a great opportunity with an innovative, technology-driven, global company that puts customers and employees first. Vinventions believes in empowering each individual, and actively promotes professional and personal growth opportunities for driven employees. Essential Duties and Responsibilities: Deliver best-in-class customer service- responding to customer needs thoroughly, in a timely manner, and with accuracy and detail. Continuously learn and stay up to date regarding Vinventions products and services, our customers, and related industry changes and trends. Proactively field and resolve any customer issues, complaints, and questions. Assist customers with returns issues, order inquiries, and any other requests for information. Accurately enter orders into the computer system(s) from both external customer and inter-company PO's, and actively monitor these orders to ensure their successful production and delivery occur within customer expectations Utilize consultative sales skills Proactively call and email customers to both establish and grow relationships as well as to develop insight into their needs and best strategies to acquire new business Establish, develop, and service new and current customer accounts. Work with Sales and Marketing Team to acquire new customers and business through cold calling, vendor campaigns, and referrals. Research and quote opportunities for product and service fulfillment, effectively using all the available resources to satisfy the customer requirements and achieve Vinventions operational and sales goals. Engage customer contact to learn about future order delivery requirements, forecasts, competitive threats, or new opportunities, and share information in a clean and clear way with the business. Work collaboratively with customers to manage their inventory and schedule their product orders, driving maximum value for the customer and Vinventions. Use proper decorum in all communications with customers both internal and external, in a way that brings credit to Vinventions and enhances the overall relationship. Record sales and lead information in CRM system. Performs other duties as requested, directed, or assigned. Education Requirements: Associates or Bachelor's degree in business, sales, or marketing. If no degree, equivalent experience may be considered as agreed by the hiring manager and Human Resources. Minimum Experience, Knowledge, Skill, and Ability Requirements: Customer service experience preferred. Ability to work autonomously and collaboratively as part of a team Perform order entry and associated customer service and account management tasks (for example: import/export documentation, new customer forms, etc.) Strong organizational, communication, and customer service skills. Basic computer skills, including Outlook, Excel, and Word. Experience with ERP and CRM software tools preferred. Good attention to detail. Able to complete routine paperwork accurately and in a timely manner. A basic understanding of manufacturing processes is helpful. Bi-lingual in Spanish, German, and/or French is helpful.
    $39k-57k yearly est. 60d+ ago
  • Servicing Specialist

    Agcarolina Farm Credit 4.1company rating

    Member service representative job in Dunn, NC

    Servicing Specialist - Harnett County, NC Are you passionate about supporting agriculture and rural communities? Do you thrive in a relationship-driven environment where your analytical skills and customer service make a real impact? If so, we want to hear from you! As a Servicing Specialist at AgCarolina Farm Credit, you'll play a key role in providing outstanding support for all loan packages. You will maintain excellent customer service with both external and internal customers while assisting with loan closings and post-closing actions, loan validations, maintaining digital and hard copy security files, and servicing branch accounts. You should enjoy the challenge of efficiently supporting and prioritizing high quality loan servicing and accounting from closing through loan satisfaction/release. You will work in a culture that welcomes and respects strong customer service skills, multi-tasking, confidentiality, attention to detail, time management, and organization. What You'll Do: * Accurately and efficiently assist with closings of all sized loans with moderate complexity while meeting work quantity and quality expectations * Timely and accurately key payments and ledger entries, prepare deposits, report monitoring, and daily balancing * Adhere to Association's internal controls policy * Ensure files are complete and scan loan documents per Association policy * Show initiative by proactively owning loans from the queue * Demonstrate mastery of Servicing Specialist duties and require a low level of oversight * Deliver exceptional customer experience * Foster relationships with members and peers * Invest in ongoing learning and development opportunities to both grow the individual and the Association. * Maximizes quality business growth to meet Association's profitability and other business plan objectives What We Value: At AgCarolina, we believe in: * Customer Focus - Building strong relationships through responsiveness and professionalism * Collaboration - Working closely with your team and other departments to deliver exceptional service * Excellence - Bringing precision, organization, and integrity to everything you do * Growth - Enjoying opportunities for development, innovation, and meaningful contribution What We're Looking For: * Education and/or experience equivalent to Associate's degree in business, legal, or accounting * Strong interpersonal, customer service and problem-solving skills * Detail oriented and excellent communication (oral and written) skills * Must be a quick learner who takes ownership over their knowledge and continuous development * Must be adaptable, highly organized, and capable of prioritizing multiple tasks to meet deadlines and expectations * Proficiency in Windows and Microsoft 365 products * Ability to learn and efficiently perform in a multitude of loan and accounting systems * Experience with technological tools for task management and collaboration * Capability to effectively manage high stress situations in a professional manner * Foster and promote a collaborative team atmosphere * Work independently under general supervision Why Join Us? If you're looking for: * Competitive pay, including eligibility for incentive pay * Comprehensive benefits (medical, dental, life, LTD, and others) * Maternity/Paternity/Caregiving Leave * Company-matched 401(k) (100% match of the first 6% you defer) * Commitment to training and professional development * Meaningful work that allows you to make a difference in agricultural and rural communities * Opportunities for work-life balance * A great work environment with colleagues who share a commitment to our core values AgCarolina Individual Competencies: * Communicates Effectively * Action-Oriented * Makes Good Decisions * Collaborates * Focuses on Our Members * Welcomes Everyone and Treats Them Fairly * Leadership Interview Process: Applications received within the first 2 weeks of posting date will receive priority consideration. The position will remain open, however, until the vacancy is filled. * Phone Screen with AgCarolina HR Representative * In-person interview Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time.
    $39k-66k yearly est. Auto-Apply 4d ago
  • Pest Control Service Specialist

    Cleardefense Pest Control

    Member service representative job in Raleigh, NC

    Full-time Description Job: Pest Control Service Specialist Rate: $18-24/hr ++ New-employee Bonus $500 Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly expanding. Come join our team and start your career with a company with great growth opportunity! We are hiring and willing to train inexperienced applicants (paid training). New employee bonus: $500 for those starting THIS MONTH High-commission opportunities Large biweekly bonuses, seasonal bonuses, and annual bonuses Up to 17 PTO days per year Paid holidays Health and Retirement benefits offered iPad/tablet provided Qualified technicians may drive work vehicles to and from work Advancement in operations and sales management are available to qualified employees. Ongoing development through continual training 40-hour work weeks, Monday through Saturday Opportunity The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest populations while maintaining the utmost in customer service. The technician will work synergistically with the sales team in timely treatments as well as bringing on new accounts. Requirements and Qualities Ambitious and hard working Excellent communication skills Good character and work ethic Growth minded High degree of attention to detail Excellent customer-service skills Ability to lift and carry up to 50 pounds Ability to pass background check and drug screen Valid driver's license and clean driving record Certifications are a plus! Must be 18 years of age Benefits Up to 17 PTO Days Paid Holidays Health Benefits Retirement Benefits: 401K Financial Wellness Program Tuition reimbursement for qualified candidates ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ***Contact office to identify ACTIVE or PASSIVE hiring state*** ***PLEASE FORWARD YOUR RESUME VIA EMAIL***
    $18-24 hourly 60d+ ago
  • Pest Control Service Specialist

    Cleardefensepest

    Member service representative job in Raleigh, NC

    Job: Pest Control Service Specialist Rate: $18-24/hr ++ New-employee Bonus $500 Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly expanding. Come join our team and start your career with a company with great growth opportunity! We are hiring and willing to train inexperienced applicants (paid training). New employee bonus: $500 for those starting THIS MONTH High-commission opportunities Large biweekly bonuses, seasonal bonuses, and annual bonuses Up to 17 PTO days per year Paid holidays Health and Retirement benefits offered iPad/tablet provided Qualified technicians may drive work vehicles to and from work Advancement in operations and sales management are available to qualified employees. Ongoing development through continual training 40-hour work weeks, Monday through Saturday Opportunity The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest populations while maintaining the utmost in customer service. The technician will work synergistically with the sales team in timely treatments as well as bringing on new accounts. Requirements and Qualities Ambitious and hard working Excellent communication skills Good character and work ethic Growth minded High degree of attention to detail Excellent customer-service skills Ability to lift and carry up to 50 pounds Ability to pass background check and drug screen Valid driver's license and clean driving record Certifications are a plus! Must be 18 years of age Benefits Up to 17 PTO Days Paid Holidays Health Benefits Retirement Benefits: 401K Financial Wellness Program Tuition reimbursement for qualified candidates ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ***Contact office to identify ACTIVE or PASSIVE hiring state*** ***PLEASE FORWARD YOUR RESUME VIA EMAIL***
    $18-24 hourly 36d ago

Learn more about member service representative jobs

How much does a member service representative earn in Cary, NC?

The average member service representative in Cary, NC earns between $15,000 and $34,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Cary, NC

$23,000

What are the biggest employers of Member Service Representatives in Cary, NC?

The biggest employers of Member Service Representatives in Cary, NC are:
  1. Planet Fitness
  2. Navy Federal Credit Union
  3. Summit Credit Union
  4. Excel Fitness
  5. Local Government Federal Credit Union
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