Member service representative jobs in Spokane, WA - 377 jobs

Do you have excellent organizational and critical thinking skills? Do you enjoy directly helping others at work? Do have sales or customer service experience? If so, you could be the perfect candidate for our Virtual Service Center Agent role at ICCU! ICCU's mission is to help our members achieve financial success. As a Virtual Service Center Agent, you will serve our members virtually by helping them manage their accounts, understand and qualify for various Credit Union products and services, and receive the service that they need. At work, your Primary Responsibilities will include: Opening new accounts for members and businesses, answering member questions, and performing transactions using the online VideoChat channel. Communicating with members in a professional, accurate, and timely manner using phone, text message, and email. Interviewing and qualifying members for loans and other products within the requirements of the policies established by the Credit Union. Researching and making appropriate corrections for members with account problems. Gathering needed data and verification documents from members and real estate partners. Maintaining a knowledge of, promoting, and cross selling a variety of Credit Union products and services. Making recommendations to members based on their full financial picture and personal financial goals. Keeping your manager informed of member needs and desires regarding products, services, suggestions, and/or escalations. Before you apply, make sure you have: 1-2 years of sales or customer service experience. The ability to always maintain the confidentiality of Credit Union and member records. Also, please let us know in your application if you have: A Bachelor's Degree or equivalent experience. This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines. You must be eligible for membership at ICCU to obtain employment. This role offers benefits, including: Competitive Pay Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium) Generous Paid Time Off 11 Paid Holidays Matching 401K AND Pension Tuition Reimbursement Employee Assistance Program Employee Wellness Program Paid Group Life and Disability Insurance Awesome Culture Business Discounts (such as cell phone service and gym memberships) And More About ICCU: Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you're a part of it. ICCU was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success. ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law. The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job. The hourly wage for this position is $23/hour

Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! We are looking for a Seasonal Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large. Benefits Pay: From $18.50 per hour. 401 (K) with generous company match Paid Time Off (PTO) Paid training Employee Stock Ownership Plan (ESOP) Responsibilities Answering phones, chat, social media, or email in a polite, courteous, and professional manner. Works with customers daily to sustain and improve business relationships. Ask probing questions to identify customer issues or concerns. Ensures accurate account maintenance and updating of account information. Uses next call avoidance technique to mitigate future questions. Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers. Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. Supports the set-up of new customer accounts. Meet or exceed minimum performance standards outlined in company policy. Qualifications High School Diploma or equivalent. 1 or more year(s) of customer service experience. Exceptional customer service and negotiation skills. Strong organizational skills with typing and data entry experience. Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. Proficient in Microsoft Office including Excel, Word, and Access. Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. Applicants must not now, or any time in the future, require sponsorship for an employment visa. We can recommend jobs specifically for you! Click here to get started.

Summary of Functions: Facilitate all calls coming to Northern Quest Resort & Casino and all activities relating to the PBX and Reservation center. Achieve results in accordance with the objectives, performance and quality standards established by Northern Quest Resort & Casino. Essential Duties and Responsibilities Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures. Maintains a positive upbeat attitude, being highly “in tune” to guest questions and needs. Works to ensure that guest inquiries, concerns, or complaints are properly handled. Anticipates the guests' needs. Answer all telephones within three rings. Follow call scripting developed by Management staff and maintain proper call control. Accepts all paging requests, delivers pages in a professional tone of voice. Answer guest inquiries pertaining to the resort and casino, businesses owned/operated by the Kalispel Tribe, and local area information. Fluent understanding of the organization's departments allowing for accurately guided call transfers. Presents a friendly, professional, non-rushed approach when answering phones. Follows proper phone etiquette and consistently provides first-class guest experience. Knowledgeable of all gaming, hotel, spa and salon amenities and terminology. Have knowledge of the Camas Club and its policies and procedures. Answer guest inquiries pertaining to the resort and casino, businesses owned/operated by the Kalispel Tribe, and local area information. Obtain any information necessary to assist the guest quickly, accurately, and pleasantly. Performs accurately, live wakeup calls in a timely manner. Work with the hotel property software to maintain accurate reservation information for all guests. Monitors the perpetual inventory of rooms to be sold at all times. Create and confirm all reservations, including hotel and RV resort reservations. Record Guest information accurately and prevent the creation of duplicate profiles. Verify accuracy of guest reservations pertaining to billing, credit card transactions, and guest accounts. Accept and accurately process guest credit card information, tournament registration and gift card purchases. Provide anticipatory service in a thoughtful and intuitive way, notating special requests made by guests. Accurately wrap up all Reservation calls. Use proper interpersonal skills when engaging with customers and employees. Provide exceptional service to customers and employees when performing job duties. Conduct oneself in a professional and businesslike manner to reflect Northern Quest's high standard of excellence. Works as a team with other associates to maintain the highest service standards available. Share information with other departments to facilitate their successful performance. Ensure guest confidentiality standards are followed. Have knowledge of all hotel emergency procedures. Comply with hotel safety and Loss Control Procedures. Ensure control/protection of company assets. Responsible for maintaining regular attendance and punctuality. Maintain Four Diamond service standards. Fulfill any reasonable work requested by a manager or Supervisor, completing it accurately and in a timely manner. Fill in for any duties in the hotel as needed, including but not limited to the following: concierge duties, hotel front desk, and RV Resort front desk. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. May be required to be a panelist for the Internal Review Hearings. This does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Education High school diploma or general education degree (GED). Experience Three to six months' related experience and or/training; 1-2 years related college courses a plus. Experience in a four star/four diamond hotel preferred. Skills & Abilities Must be computer literate with working knowledge of Microsoft programs and other computer software Ability to type at least 40 wpm. (Test Required) Highly articulate. Ability to read and comprehend instructions, short correspondence, and memos. Ability to write professional correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to multitask while speaking with guests. Ability to handle high call volume with focus on available phone time. Ability to deal with problems involving a few concrete variables in standardized situations, in a controlled and professional manner. Ability to maintain effective working relationships with department heads and employees. Excellent organizational, communication, and interpersonal skills. Other Requirements Ability to obtain and maintain a Kalispel Tribal Work Permit. Work nights, weekends and holidays as required. Physical Demands Requires the ability to lift and/move objects weighing up to 20 pounds. Constantly requires the ability to give and receive detailed information through verbal communication. Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly. Constantly requires working with fingers rather than the whole hand or arm. Constantly requires repetitive movement of the wrists, hands, and/or fingers. Often requires walking or moving about to accomplish tasks. Frequently requires standing and/or sitting for sustained periods of time. Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms. Occasionally requires raising objects from a lower to a higher position or moving objects horizontally. Occasionally requires stooping, which entails the use of the lower extremities and back muscles. Infrequently requires crouching. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes, or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. Hiring Preference The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. General Sign-off & Disclaimers The employee is expected to adhere to all company policies. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Skills/Education Qualifications High School Diploma or GED. One to three years related experience or training; or equivalent combination of education and experience. Mathematical, Reasoning, and Language skills are required. Proficiency in Microsoft Office including Word and Excel. The Office Clerk supports the service and installation departments in the Texas Access Controls Houston, TX location. Answers telephone and directs calls to appropriate department. Processing incoming and outgoing parts. Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen. Compares data entered with source documents to detect errors. Processes purchase orders. Take orders for residential install/service customers. Assist in scheduling and dispatching. Provides backup support for office staff.

Heritage Health is seeking a full-time (1.0 FTE) Customer Service Representative to join our team at our Center for Healthy Living in Coeur d' Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally. Schedule: 7:00am to 5:30pm What You'll Love About Working Here: Purpose-Driven Work: Be part of an organization dedicated to enhancing lives and building healthier communities. Supportive Culture: Experience a fun, collaborative, and encouraging team environment where your contributions are valued. Work-Life Balance: Enjoy a predictable schedule so you can focus on what matters most, both at work and at home. Growth & Collaboration: Work alongside talented professionals who are committed to delivering the best outcomes for our patients and community partners. Competitive Compensation: Receive a strong pay package and exceptional benefits that support your well-being and future. Why Join Heritage Health? Enjoy Exceptional Benefits Designed for You Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance for full-time employees. Choose from multiple plan options to fit your needs, with generous employer contributions for dependents. Flexible Paid Time Off (PTO): Start your first year with 200 hours (25 days!) of all-in-one PTO-covering vacation, personal, sick, and holiday time. Our streamlined PTO program gives you more control and flexibility, plus the option to cash out extra time off. We believe in supporting your work-life balance from day one. Extended Illness Bank (EIB): Additional paid time for serious illness or hospitalization, supporting you and your family when it matters most. Retirement Savings: 403(b) retirement plan with automatic enrollment and a competitive employer match-100% of the first 3% and 50% of the next 2% you contribute. Build your future with confidence. Life & Disability Insurance: Employer-paid life and long-term disability coverage, plus voluntary options for extra protection. Employee Assistance Program (EAP): Free, confidential counseling and wellness resources for you and your household, including telehealth visits, legal and financial support, and more. Additional Perks: Student loan repayment program for eligible positions, LifeFlight membership for emergency medical transport, and access to a dedicated benefits advocate team for personalized support. The Client Services Representative is responsible for delivering exceptional customer service to all Heritage Health clients during the check-in and check-out process. This role works closely with clinical staff to ensure patient visits are processed efficiently and accurately. The representative is also responsible for implementing and adhering to established Heritage Health policies and protocols to support a seamless and professional client experience. Requirements Minimum of two (2) years of office experience; experience in a medical or healthcare setting strongly preferred Ability to pass an enhanced background check conducted by the Idaho Department of Health and Welfare Criminal History Unit Strong organizational, communication, and customer service skills Proficient in the use of standard office software and equipment Ability to maintain confidentiality and adhere to HIPAA regulations Essential Functions: Greet and check in clients, ensuring demographic information and insurance details are updated at each visit Answer incoming calls using a multi-line phone system, take accurate messages, and promptly relay them to counselors Schedule appointments for new and existing clients using three electronic practice management systems Make appointment reminder calls for all scheduled clients Verify Medicaid coverage at each visit and obtain Healthy Connections authorization when applicable Collect co-pays from self-pay and third-party payer clients at each visit; refer clients unable to pay to the billing/collections team Assist with client check-out as needed Create and maintain client charts in accordance with documentation standards Audit counselor charts for clinical documentation compliance based on funding source requirements Track and document No Show appointments; follow established No Show protocol Process all scheduled self-pay clients through the Medicaid system to verify potential coverage Maintain a clean and organized waiting area throughout the day Perform general office duties including copying, faxing, scanning, and handling incoming/outgoing mail Maintain regular and predictable attendance Perform other duties as assigned to support clinic operation Key Success Factors: Demonstrated proficiency in general office duties, including filing, scanning, and managing administrative tasks Consistently professional phone etiquette and effective verbal communication skills Strong problem-solving abilities with the capacity to manage multiple priorities in a fast paced environment Solid organizational skills with attention to detail and accuracy Working knowledge of insurance processes, including Medicaid and third-party payer systems Excellent customer service skills, with the ability to interact compassionately and efficiently with diverse client populations Job Overview: Working Conditions: Work is normally performed in a typical interior, medical work environment in a clinic building. Work may be demanding and chaotic at times. May be exposed to a patient population that will present a variety of contagious diseases, physical injuries, and emotional states of mind. Physical Requirements and Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Must be able to stand, sit, and be mobile for one-third to two-thirds of the workday Frequent use of hands for fingering, handling, and feeling (over two-thirds of the time) Reaching with hands and arms occurs approximately one-third of the workday Occasional climbing, balancing, stooping, kneeling, or crouching (less than one-third of the time) Requires frequent verbal communication and active listening (over two-thirds of the time) Must be able to lift or exert force up to 10 pounds approximately 50% of the time, and up to 25-40 pounds less than one-third of the time Rarely required to lift more than 41 pounds Must be capable of efficient keyboard use and possess the ability to hear, see, speak, and read effectively Safety: Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues. Salary Description $19.81 to $28.20 an hour

Benefits: 401(k) Bonus based on performance Company parties Free food & snacks Paid time off Training & development Wellness resources Surface Experts is a growing franchise system based in Spokane, WA. We currently have 85+ franchises around the country and we support them from our main headquarters office in downtown Spokane. Our growing team of Support Center representatives work together to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed. In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other. Role and Responsibilities: · Answering inbound calls, emails, and Teams messages from customers and franchise owners· Scheduling jobs for technicians· Assisting franchise owners with administrative tasks· Using online software to manage details· Working closely with the Support Center Team· Answering questions from customers about repairs· Supporting salespeople in the field nationwide· Taking part in regular meetings and trainings Required Qualifications: · High School Diploma, or GED equivalent· Experience working in a fast-paced environment· Call Center Experience is a plus Benefits include: · Full time - 40 hours· Variety of shifts offered, between 6:00 am and 5:00 pm· No nights or weekends· Paid holidays, sick leave, and vacation days · Health Reimbursement Account with monthly company contributions· Monthly performance-based bonuses, in addition to base pay· Paid parking at our downtown location· Paid lunch breaks· Advancement opportunities & internal growth· Welcoming, open-minded, and low stress office environment· Consistent customers that are happy with our services and book with us often · Helping small business owners (our franchisees) - not just a huge corporate company We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - ********************** and apply, or apply on here! Physical Requirements: · Prolonged periods sitting at a desk and working on a computer.· Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device. · No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required. · The position is full-time in-person/on-site. · The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal. Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at ************************** Compensation: $20.00 per hour About Surface Experts Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile. Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill. Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours. Our Mission Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills. Our Vision To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management. Core Values Serve Others Put Relationships First Be Humble Be a Problem Solver Be Curious Seek to Understand the Cause of the Problem Work Smart Constantly Improve Trust the Process Be Organized Be Teachable Put Business Needs Above Personal Wants This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.

Airway Heights Corrections Center Airway Heights, WA Correctional Industries (CI) within the Department of Corrections (DOC), is seeking a highly motivated and qualified individual to fill a full-time, non- permanent, Customer Service Specialist 2 (CSS2) position in Optical at Airway Heights Corrections Center in Airway Heights, WA. This position typically works Monday through Friday from 7:00 a.m. to 3:30 p.m. In order to be considered for this position, please apply directly at ****************** to this announcement AND attach the following items to your application: * A current resume (indicating your related experience). * A letter of interest (preferably no more than two pages) describing how you meet the qualifications and why you are an ideal candidate for this position. * Three (3) professional references. We are looking for evidence in your application materials that you have the experience, skills, and abilities indicated in this job posting. Qualified applicants whose responses most closely match the requirements of this position may be invited to interview. Carefully review your application before submitting. All information may be verified, and documentation may be required. Correctional Industries (CI) is a unique blend of business and government, using private industry tools and techniques to provide a public service. Operations within the state correctional facilities are supported by sales to state agencies, county and local governments, and not-for-profit organizations. AGENCY PROFILE: For information about the Correctional Industries located at Headquarters, please visit the Washington CI-Airway Heights Corrections Center webpage. DOC OFFERS: * Flexible schedules * Comprehensive compensation packages * Training and development opportunities * The fulfillment of public service Correctional Industries is committed to maintain and expand incarcerated working training programs which develop marketable skills, instill and promote work ethics, and reduce the tax burden of corrections. This position supports that objective by providing assistance and concern resolution to customers of the Correctional Industries Optical operation. Duties include, but are not limited to: Customer Account Maintenance / Data Entry: * Organize and process CI optical scripts. * Input and retrieval of customer orders that include names, personal identification, and prescription information. * Creates and managers customer profiles while maintaining integrity of data and information while delivering specialized services CI Optical Direct Customer Support: * Liaison for detailed and technical order assistance for prescription eyeglass to providers for the CI Optical Lab. * Performs a detailed review of all incoming request for accuracy to ensure program compliance to include but not limited to prescription information, ordering office, client information and program eligibility documentation. * Provide interpretative assistance of the WA State Care Authority Vision Hardware Provider Guide in regards to prescription eyeglass with customer questions. * Notify customers of the rejected orders. * Determining procedural steps to bring resolution and communication results to customers. * Provides agency interpretation and applies knowledge of laws, regulations, and processes in the resolution of inquiries, complains, and problems. * Troubleshoot issues and resolve or recommend solution options. * Independently resolves complaints, inquiries and client/customer service problems by identifying issues while maintaining appropriate confidentiality. * Provides open order status to customers when requested weekly. * Performs other duties as requested. Process product returns: * Investigate, inspect return products for credit/restock, notify staff on returns, reviews, and process provider customer credits Receive in and process contact lenses: * Notify purchasing and file receiving documentation with purchase order. Patient owned frames: * Investigate, inspect, and process script for lab. Required Qualifications: * High school diploma or GED equivalent * One year experience providing assistance to customers, regarding inquiries, complaints, or problems. * Experience in the use of Microsoft Excel, Microsoft Word, and Microsoft Outlook. * Willing and able to work in an adult correctional facility with incarcerated individuals * Must be able to operate and use a multi-line phone system for extended periods. Preferred/Desired Qualifications: * An Associate's degree OR Bachelor's Degree from an accredited college or university whose accreditation is recognized by the U.S. Education and Council of Higher Education Accreditation AND * Two years of experience providing assistance to customers regarding inquiries, complaints or problems or equivalent experience AND * .Ability to operate and maintain printers, copies, fac machines and computers. Special Requirements/Conditions of Employment: * Maintain regular and reliable attendance. * Complete a felony disclosure form prior to employment and submit to a criminal background check. * Successfully complete, within mandated timeframes, employee orientation and all other mandatory annual, in-service and other required training. * Provide physical residential address and home telephone number to the Department of Corrections. * Become familiar and comply with all DOC policies and procedures and Collective Bargaining Agreements as applicable. * This position is included in a union shop * Submit to a drug testing in accordance with Collective Bargaining Agreement and agency policy. * Must pass pre-employment UA test. Mission: The mission of DOC is to improve public safety by positively changing lives. Our Vision: Working together for safer communities Our Commitment: To operate a safe and human corrections system and partner with others to transform lives for a better Washington. For additional information about the agency, please visitdoc.wa.gov. The DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment. IMPORTANT NOTES: * Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates. Please note: Phone number AND email address are required for all professional references. * A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. * Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply. * We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration. * Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position. * Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position. * Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results. * This position may be represented by a union shop. What We Offer: As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include: * Remote/telework/flexible schedules (depending on position) * Up to 25 paid vacations days a year * 8 hours of paid sick leave per month * 11 paid holidays a year * Generous retirement plan * Flex Spending Accounts * Dependent Care Assistance * Deferred Compensation and so much more! * This position is eligible for the Public Employee's Retirement System (PERS): State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' website. For questions about this recruitment, or to request reasonable accommodation in the application process, please email *************************** or give us a call at ************. For TTY service, please call the Washington Relay Service at 7-1-1 or **************.

Benefits: * 401(k) matching * Company parties * Competitive salary * Free food & snacks * Opportunity for advancement * Paid time off * Training & development * Wellness resources Surface Experts is a growing franchise system based in Spokane, WA. We currently have 70+ franchises around the country and are supporting them from our main headquarters office in the historic Steam Plant building in downtown Spokane. Our growing team of customer service representatives work together in our Support Center, to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed. We are looking for a bilingual (English and Spanish speaking) person who enjoying working with a team and has a heart to serve others. In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other. Role and Responsibilities: * Answering inbound calls, emails, and Teams messages from customers and franchise owners * Scheduling jobs for technicians * Assisting franchise owners with administrative tasks * Using online software to manage details * Working closely with the Support Center Team * Answering questions from customers about repairs * Supporting salespeople in the field nationwide * Taking part in regular meetings and trainings Required Qualifications: * English and Spanish Speaking * High School Diploma, or GED equivalent * Experience working in a fast-paced environment * Call Center Experience is a plus Benefits include: * Full time - 40 hours * Variety of shifts offered, between 6:00 am and 5:00 pm * No nights or weekends * Paid holidays, sick leave, and vacation days * Health Reimbursement Account with monthly company contributions * Monthly performance-based bonuses, in addition to base pay * Paid parking at our downtown location * Paid lunch breaks * Advancement opportunities & internal growth * Welcoming, open-minded, and low stress office environment * Consistent customers that are happy with our services and book with us often * Helping small business owners (our franchisees) - not just a huge corporate company If you feel like you would be a good fit, please check us out on our website - ********************** and apply, or apply here! Physical Requirements: * Prolonged periods sitting at a desk and working on a computer. * Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device. * No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required. * The position is full-time in-person/on-site. * The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal. Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at ************************** About Surface Experts Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile. * Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill. * Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours. Our Mission Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills. Our Vision To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management. Core Values Serve Others * Put Relationships First * Be Humble Be a Problem Solver * Be Curious * Seek to Understand the Cause of the Problem * Work Smart * Constantly Improve Trust the Process * Be Organized * Be Teachable * Put Business Needs Above Personal Wants This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.

Job Description Job Title: Customer Service Representative Work Hours: Monday through Friday 8am - 5pm Compensation & Benifits: Competitive pay: $20-$25 per hour (DOE) 90% employer-paid medical coverage 401k with 3% company match PTO after 90 days 6 paid holidays Performance-based spiffs & incentives Responsibilities: Create a positive customer experience. Respond to incoming inquiries from current customers and potential customers in a friendly manner with timeliness and accuracy. Initiate outbound calls for appointment reminders for club members. Communicate effectively with customers, vendors, technicians, sales staff and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information. Maintain complete, accurate and updated information in the customer database. Perform administrative duties to assist with the overall efficiency of the operation. Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained. Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently. Requirements: Customer Service experience preferred, but not required. High School diploma or GED required. Strong ability to communicate clearly in a positive, nurturing manner. Basic computer skills required. Team player working in a team environment. Excellent customer service skills with the desire to exceed customer expectations. Must be highly organized with good attention to detail and follow through. Geographical knowledge of service area and/or map reading skills.

Dealership:L0052 BMW of SpokaneBMW of SpokaneService Advisor Pay: Commission based pay with an earning range of $70k to $150K annually. Schedule: Must be available Mon-Sat, exact schedule can be discussed at interview. If you're a high-performing Service Advisor who loves customer service, luxury vehicles, and a culture built on growth and values, apply today and join our team! BMW of Spokane, part of the Lithia & Driveway family-one of the nation's largest and most respected automotive groups-is looking for an exceptional Service Advisor to join our fast-paced, customer-focused service team. If you thrive on delivering premium customer experiences, love the energy of a high-volume service drive, and have a passion for BMW vehicles, we want to hear from you. Why Join BMW of Spokane? As a Lithia dealership, we live by our core values: Earn Customers for Life Take Personal Ownership Improve Constantly Have Fun These values guide everything we do-from how we serve our guests to how we support our team members. You'll join a culture committed to growth, integrity, and excellence. What We're Looking For: Brings proven experience in automotive service advising (BMW or other luxury brand experience strongly preferred) Possesses strong upselling skills with a track record of maximizing customer value ethically and transparently Is passionate about building relationships and delivering world-class customer service Demonstrates excellent product knowledge, especially with BMW vehicles, systems, and maintenance needs Excels in communication, follow-up, and problem-solving Thrives in a high-energy, fast-paced environment Is driven, coachable, and aligned with Lithia's core values What You'll Do Greet and assist guests with professionalism and enthusiasm Advise customers on their vehicle service needs with expertise and clarity Work closely with technicians, parts, and service management to ensure a seamless experience Maintain meticulous records and follow established processes Contribute to the dealership's growth through exceptional performance and customer satisfaction Qualifications: Prefer 2 years of experience as a service advisor Communication skills - communicates effectively with others. Automotive aptitude and knowledge are preferred Time management - managing one's own time and time of others. Typing - ability to type efficiently in order to enter repair orders. Basic computer & cost calculation skills. Acceptable driving record and a valid driver's license in your state of residence. We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation

Company: Peak Thermo King Job Title: Service Advisor As a Service Advisor, you will play a crucial role in maintaining our reputation for exceptional customer service and high-quality equipment care. You will be the primary point of contact for our customers, providing professional advice, accurate cost estimates, and ensuring clear communication throughout the repair process. Responsibilities Greet customers professionally and gather repair information Document customer's repair complaints on work orders Advise customers on the proper care of their equipment and the value of maintaining proper maintenance in accordance with manufacturers' specifications Recommend additional needed and value-added services based on service history and equipment inspection Monitor the progress of repairs and update customers on any changes in the promised time or cost Ensure clear explanation of all completed work and charges to the customer Coordinate with Technicians and the Parts Department to ensure smooth communication on repairs Handle customer interaction, answer phones, answer questions, and finalize sales Process branch transfers correctly, including parts shipped from other locations Handle invoicing and payment processing Qualifications Experience within the automotive, transportation or construction industries Minimum of 1-year experience as a Customer Service Advisor Current Driver License Excellent Microsoft Office proficiency (Excel, Word, PowerPoint) Proven ability to develop and manage positive customer experiences. Ability to foster loyalty, cooperation, and communication among functional teams (Sales, Service, Parts, Management) and employees. Compensation Competitive hourly rate; dependent on experience. Benefits Opportunity for growth and development Monday to Friday schedule with some overtime; paid holidays Paid Time Off (PTO) Group Health, Dental, Vision 401k Retirement Planning with company match Peak Industrial Company is made up of four different businesses that span across Washington, Oregon, Idaho, Utah, and Montana. We are the dealership for and sell, rent, and repair Thermo King transport refrigeration equipment, Bobcat construction equipment, JCB construction equipment, and Club Car, Golf, and Utility Vehicles. We are a family owned and operated business and take pride in being successful as a team. We believe strongly in promoting from within for those who are eager to learn and grow. We also provide training and learning opportunities to help technicians and other staff members to continue developing in their careers. If you are ready for opportunity and want to work hard, please take a minute to apply. Peakind2

Full-time Description Are you someone who finds fulfillment in helping others? Do you possess a strong desire to serve your community? Are you seeking a career that offers both financial rewards and personal satisfaction? If so, we want to hear from you! For over 125 years, the Fairmount Memorial Family has been privileged to honor the lives of individuals within our local community. As a locally owned and operated company, we take great pride in serving the communities where we live and work. With seven premier cemeteries, Heritage Funeral Home, and three Pacific Northwest Cremation locations, Fairmount Memorial Association is deeply committed to providing superior value and compassionate service that sets us apart within our profession and the communities we serve. We are currently seeking motivated individuals to join our team as Family Service Representatives and 1099 Sales Contractors. This is more than just a job-it's an opportunity to build a meaningful career in sales that positively impacts the lives of the people we serve. If you're passionate about making a difference and thrive in a sales environment where integrity and compassion are valued, we invite you to explore the opportunities available at Fairmount Memorial Association. Join our team and become part of a legacy of service and excellence. Apply now and start your journey towards a rewarding career with us. Requirements Title: Family Service Representative Compensation: The greater of Minimum Wage or Commission SUMMARY: Are you passionate about providing compassionate support to families during their time of loss? Fairmount Memorial Association is seeking a dedicated Family Service Representative to join our team. In this role, you will assist bereaved families in making final arrangements for their loved ones, while also educating and informing them about the benefits of preplanning and pre-funding funeral and cemetery services. REQUIREMENTS: Meet and/or exceed monthly sales quota as directed by the Sales Manager. Meet with families at the time of a death to help them make final arrangements. Competently presents the choices of products and services we offer with compassion, sensitivity and discretion. Makes condolence calls after the funeral and burial. Complete the vital statistical information and collect relevant contact information from family members. Follow up on referrals from clients. Contact and meet with potential clients who may require information and decision support regarding products and services. Work collaboratively to support other Family Service employees in the spirit of teamwork, service and honesty. Perform other duties as assigned. (Changes to responsibilities are at the discretion of the Sales Manager). Use Customer Relationship Management (CRM) software to track all leads. ESSENTIAL DUTIES AND RESPONSIBILITIES: Obtain self-generated leads and schedule presentations to meet assigned individual sales goals. Provide At-Need clients with immediate service, providing an atmosphere that enables client to make informed decisions. 50% Lead Generation: Consistently network and build relationships to sell pre-need funeral/cemetery arrangements utilizing company tools and processes; while maintaining company standards Maintain accountability by adhering to company policies, procedures and operations. 40 % Build Relationships with Families: Demonstrates customer service to ensure satisfaction and long-term relationships Attend Sales Meetings, Trainings and company events as required. Uphold Company Team Spirit by working cooperatively and collaboratively with all company departments Duties as assigned by management KNOWLEDGE, SKILLS AND ABILITIES: Possess a positive “can-do”, self-motivated and driven personality Possess adept people skills to be able to build, foster and maintain relationships Strong customer service skills with the ability to professionally respond and handle difficult situations Ability and desire to adapt to change Strong communication skills both oral and written Detail oriented MINIMUM QULIFICATIONS: Washington Life Insurance License. Work well in partnership with others and possess a strong, supportive, client service orientation. Exceptional communication skills: written, verbal and listening. Proficient in computer applications. Conduct oneself at all times in the highest ethical standard. Respect and appreciate diverse faiths, cultures, and family values. Possess highly efficient organizational skills. Ability to walk short distances. Possess a high level of self-motivation. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Work indoors and outdoors during all seasons and weather conditions, to including but not limited to rain, snow, sleet, hail, cold and hot days Considerable amount of local and/or multiple location traveling required Frequent, continuous periods of standing, up to 4-8 hours per day Sitting continuously for many hours per day Kneeling, reaching and bending to move and arrange products and materials Climbing stairs to access buildings frequently Occasional carrying and or lifting up to 25 pounds Fairmount Memorial Association promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing.

Domino's in Coeur d'Alene is looking for great people who want to make some good dough. The main requirement is to have fun and help your team where it is needed. For benefits all employees receive 50% off carryout orders, we offer health insurance, free crew pies during scheduled shifts and flexibility with scheduling needs. We are open from 10am to 2am every day and having openings anytime you are available between those hours. We have flexible schedules and can almost accommodate any need to help you out with the hours you have available to work. Domino's is the #1 pizza company in the world and there are many opportunities with Domino's to grow a great career for a leader in the pizza industry. Job Description Job duties are to help in the store where needed. We have different areas of the store that have certain duties and responsibilities. The areas are Phones, Front Counter, Box Tagging, Oven Tending and Makeline. We have a fast paced and fun environment to accomplish the goals of our team. Pay ranges from $10 an hour for first timers and go up to $20 an hour for our top Assistant Managers. These jobs can lead to a promotion of General Manager at your own store with the right candidate. Great pay and a great job for anyone who has an interest in pizza. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Are you ready to join a growing team that values your hard work? At Raptor Rooter & Plumbing in Spokane Valley, WA, we are hiring a full-time Plumbing Dispatcher - Customer Service Rep to help keep our operations running smoothly. PLUMBING DISPATCHER - CUSTOMER SERVICE REP: PAY & PERKS This exciting opportunity offers a competitive pay range of $17 - $22 per hour, depending on experience, along with excellent benefits. This includes: Health Insurance, Dental Insurance, Vision Insurance Industry-Leading Pay 401k with 3% matching Paid Vacation Parental leave Weekend availability Professional development assistance Employee assistance program Corporate discount at local fitness center Consistent schedule Options for growth within the company ARE YOU A GOOD FIT FOR THIS JOB? As a Plumbing Dispatcher - Customer Service Rep, you will work a Monday through Friday schedule with some weekend availability as needed. Each day, you will come to work ready to create an efficient, seamless experience for both customers and field technicians. You will spend much of your day in an office environment, answering incoming client calls, scheduling service appointments, and dispatching technicians to customer homes. You will ensure clients are informed about arrival times and any delays, always striving to provide a positive experience. You will schedule calls thoughtfully to maximize technicians' time and mileage and proactively forecast schedules days and weeks in advance. Throughout the day, you will make sure all required permits are obtained and current and relay important messages between teams. If you can do this and meet the following requirements, you might be a perfect fit! High school diploma or equivalent Associate's degree OR equivalent combination of education and experience 2+ years of dispatch experience for a contractor or home improvement company Supervisory, customer service, and dispatch experience are preferred but not required. ABOUT US Since 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service plumbing and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial services to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night. In addition to giving our customers great results, we strive to provide our team with a family-like atmosphere where they feel right at home. Because we have our employees' best interests in mind, we also offer highly competitive pay and great benefits. If you're looking to join a stand-up team where you feel appreciated for your efforts, look no further! BE OUR NEW PLUMBING DISPATCHER - CUSTOMER SERVICE REP We encourage you to complete our initial, 3-minute, mobile-friendly application today! Job Posted by ApplicantPro

Job Description Showroom / Customer Service Representative Pay: $17.13-$20.00 DOE + Commission + Benefits Employment Type: Full-Time Regular Schedule: Tuesday-Friday: 10:00am-7:00pm Saturday: 8:00am-5:00pm Important: Hours will vary during home shows, special events, and peak seasons. Availability to work weekends to cover home shows is mandatory. About the Role: NW Bath Specialists is looking for a reliable, high-energy Showroom / Customer Service Representative who enjoys working with customers and wearing multiple hats. This is a front-facing role that combines phone work, showroom assistance, and event support. If you're flexible, coachable, and customer-focused, we'll train you to succeed. Responsibilities: Handle inbound and outbound customer calls Greet and assist customers in the showroom Schedule in-home consultations and follow up with leads Maintain accurate records using CRM software Provide excellent customer service from first contact to appointment Act as a jack of all trades, assisting with call center tasks, showroom needs, and events Work required home shows and special events as scheduled Qualifications: Experience with inbound and outbound calls preferred Strong communication and customer service skills, over the phone and in person Good time management and organizational abilities Flexible schedule and ability to adapt to changing needs High school diploma or GED required Reliable transportation Positive attitude and team-oriented mindset Powered by JazzHR 9NgSMcZPwW

Description & Requirements Maximus is currently hiring for Trilingual Mandarin/Cantonese Customer Service Representatives to join our New York State of Health (NYSOH) team. This is a remote opportunity requiring residency within 100 miles of New York, NY. Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Why Maximus? - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Job Description Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Respond effectively to all forms of inbound and outbound contacts. - Track and document all inquiries using the applicable systems. - Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. - Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Facilitate translation services for non-English speaking callers according to procedures. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. - Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate. - Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards. - Must be able to remain in a stationary position for an extended period of time. - Occasionally lift, carry, or otherwise move items weighing up to 25 pounds. - Work is constantly performed in an office environment. - Perform other duties as assigned by management. Minimum Requirements - High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience. - This position requires proficiency in English and both Mandarin and Cantonese languages. - Must be able to speak, read and translate in Mandarin, Cantonese and English fluently. - Residency within 100 miles of New York, NY is required. - Strong data entry and telephone skills. - Excellent organizational, interpersonal, written, and verbal communication skills. - Ability to perform comfortably in a fast-paced work environment. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently. - Previous experience with computers, phone systems, and headsets preferred. - Previous experience in customer service preferred. Home Office Requirements: - Internet speed of 20mbps or higher required (you can test this by going to ******************* - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. #NYSOHPriority #NYSOHcsr #CSRLinkedInNYSOH #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 22.50 Maximum Salary $ 22.50

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Job DescriptionBenefits: Simple IRA with employer match Hiring bonus Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Brandon Cook - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job DescriptionBenefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: I officially opened my agency in July 2024, taking over for my dad, who was a State Farm agent for 29 years. I began working with him in 2021 and was proud to carry on his legacy when he retired. Our office now has a growing team of five, and together were building on the strong foundation he created while shaping a modern, energetic culture of our own. Im a proud twin and mom to two boys, ages 16 and 13. I earned my undergraduate degree from Seattle Pacific University and my graduate degree from the University of Chicago. Outside the office, I love hiking, exploring new restaurants, and discovering hidden gems around the city. Were active in our community particularly with our local public schools, where we support the band program and other educational initiatives. Im also passionate about empowering women and families in our area through both professional and personal support. I offer my team a positive work-life balance with benefits like PTO, health coverage, quarterly paid training, free snacks and food in the office, and licensing reimbursement. Our office culture is upbeat, inclusive, and full of variety we like to keep things fun and engaging, even incorporating small daily exercises to stay energized throughout the day. Im looking for team members who are coachable, hardworking, and bring their own strengths to the table. I believe in hiring people who care deeply, try their best, and add to our collective energy and success. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Anna Wagner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.