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Network infrastructure engineer vs network support technician

The differences between network infrastructure engineers and network support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network infrastructure engineer and a network support technician. Additionally, a network infrastructure engineer has an average salary of $82,895, which is higher than the $48,622 average annual salary of a network support technician.

The top three skills for a network infrastructure engineer include network infrastructure, switches and cloud. The most important skills for a network support technician are troubleshoot, technical support, and customer service.

Network infrastructure engineer vs network support technician overview

Network Infrastructure EngineerNetwork Support Technician
Yearly salary$82,895$48,622
Hourly rate$39.85$23.38
Growth rate5%5%
Number of jobs67,606120,245
Job satisfaction-5
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 50%
Average age4343
Years of experience22

What does a network infrastructure engineer do?

A network infrastructure engineer designs, deploy, and secures the network of the organization. In this position, you will be required to perform site surveys and audits, ensure the company's network site meets set standards, ensure the networks function with minimum downtime, come up with strategies that help minimize operational costs, and helps the organization streamline the operations by ensuring the different systems work effectively.

What does a network support technician do?

A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.

Network infrastructure engineer vs network support technician salary

Network infrastructure engineers and network support technicians have different pay scales, as shown below.

Network Infrastructure EngineerNetwork Support Technician
Average salary$82,895$48,622
Salary rangeBetween $57,000 And $119,000Between $38,000 And $61,000
Highest paying CitySan Francisco, CATroy, NY
Highest paying stateCaliforniaRhode Island
Best paying companyMetaMicrosoft
Best paying industryTechnologyTechnology

Differences between network infrastructure engineer and network support technician education

There are a few differences between a network infrastructure engineer and a network support technician in terms of educational background:

Network Infrastructure EngineerNetwork Support Technician
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 50%
Most common majorComputer ScienceComputer Science
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Network infrastructure engineer vs network support technician demographics

Here are the differences between network infrastructure engineers' and network support technicians' demographics:

Network Infrastructure EngineerNetwork Support Technician
Average age4343
Gender ratioMale, 92.4% Female, 7.6%Male, 89.3% Female, 10.7%
Race ratioBlack or African American, 8.7% Unknown, 5.1% Hispanic or Latino, 12.4% Asian, 12.0% White, 61.6% American Indian and Alaska Native, 0.3%Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3%
LGBT Percentage9%9%

Differences between network infrastructure engineer and network support technician duties and responsibilities

Network infrastructure engineer example responsibilities.

  • Manage VOIP on Cisco base network.
  • Manage network addressing subsystems, DNS and DHCP services.
  • Manage MPLS that used OPSF for primary route control and BGP to control outside advertisement.
  • Manage installation projects from planning through implementation: order equipment, determine required headcount, and order switches and materials.
  • Implement, update, and support routing protocols OSPF and BGP.
  • Upgrade IOS in ASR routers.
  • Show more

Network support technician example responsibilities.

  • Assist in managing Nortel CS1000 phone system.
  • Manage a technician scheduling system base on Linux.
  • Manage SQL database moves, updates, backups, for end users ,.
  • Manage circuit provisioning, customer contact, order tracking, IP allocation and task management databases.
  • Manage all VoIP technology and phone configuration.
  • Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
  • Show more

Network infrastructure engineer vs network support technician skills

Common network infrastructure engineer skills
  • Network Infrastructure, 7%
  • Switches, 7%
  • Cloud, 6%
  • Nexus, 4%
  • Firewall, 4%
  • F5, 4%
Common network support technician skills
  • Troubleshoot, 9%
  • Technical Support, 6%
  • Customer Service, 6%
  • Network Support, 6%
  • Switches, 5%
  • Desk Support, 4%

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