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Network systems specialist vs help desk specialist

The differences between network systems specialists and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network systems specialist and a help desk specialist. Additionally, a network systems specialist has an average salary of $85,872, which is higher than the $51,065 average annual salary of a help desk specialist.

The top three skills for a network systems specialist include switches, network systems and routers. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

Network systems specialist vs help desk specialist overview

Network Systems SpecialistHelp Desk Specialist
Yearly salary$85,872$51,065
Hourly rate$41.28$24.55
Growth rate5%10%
Number of jobs122,43175,004
Job satisfaction--
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 48%
Average age4342
Years of experience22

Network systems specialist vs help desk specialist salary

Network systems specialists and help desk specialists have different pay scales, as shown below.

Network Systems SpecialistHelp Desk Specialist
Average salary$85,872$51,065
Salary rangeBetween $59,000 And $123,000Between $35,000 And $73,000
Highest paying CityBerkeley, NJNew York, NY
Highest paying stateNew JerseyAlaska
Best paying companyConexantSchulte Roth & Zabel
Best paying industryManufacturingTechnology

Differences between network systems specialist and help desk specialist education

There are a few differences between a network systems specialist and a help desk specialist in terms of educational background:

Network Systems SpecialistHelp Desk Specialist
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 48%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Network systems specialist vs help desk specialist demographics

Here are the differences between network systems specialists' and help desk specialists' demographics:

Network Systems SpecialistHelp Desk Specialist
Average age4342
Gender ratioMale, 89.5% Female, 10.5%Male, 79.4% Female, 20.6%
Race ratioBlack or African American, 9.0% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 9.2% White, 63.6% American Indian and Alaska Native, 0.3%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between network systems specialist and help desk specialist duties and responsibilities

Network systems specialist example responsibilities.

  • Draft and manage complete install configurations to be utilize for all distribute DNS slave clusters at remote data centers.
  • Install and manage PBX voice network & secure video-teleconferencing services as necessary using military-grade & commercial VoIP hardware and software.
  • Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
  • Provide PC and LAN support including all hardware and software issues as well as any other electronic systems support.
  • Command line knowledge on Cisco switches and routers for the purpose of troubleshooting and integration into new and existing networks.
  • Convert physical workstations and servers into a virtual infrastructure utilizing VMware ESXi.
  • Show more

Help desk specialist example responsibilities.

  • Manage network software deployment, imaging/backup and unattend OS installations
  • Develop, implement, and support customized manage VPN solutions for customers.
  • Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
  • Support CITRIX by resolving connectivity issues when problems are reported.
  • Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Repair PCs and printers install software supervise interns
  • Show more

Network systems specialist vs help desk specialist skills

Common network systems specialist skills
  • Switches, 8%
  • Network Systems, 6%
  • Routers, 5%
  • VMware, 5%
  • Network Hardware, 5%
  • Lan Wan, 4%
Common help desk specialist skills
  • Customer Service, 13%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Desk Support, 6%
  • Phone Calls, 5%
  • Client Facing, 4%

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