Vice President of Operations
Operations consultant job in New York, NY
YOUR ROLE
Accountable for fiscal and operational oversight, leadership, and management of our Luxury and Beauty vertical. This role is responsible for driving sales of diverse products and services in large markets to achieve growth and profitability goals. Ensures compliance with company policies, ISO standards, and all applicable regulatory guidelines, while modeling the organization's guiding principles and core values.
WHAT ARE YOU GOING TO DO?
Regional Leadership: Oversee, lead, direct, and manage the fiscal and overall operations of a region to ensure growth and profitability goals and objectives are met.
Business Development: Responsible for business development, sales, marketing, and new account development to ensure maximimum revenue is generated to achieve profitablity goals and objectives.
Resource Planning: Plan and implement appropriate resources (staffing, training, equipment, and systems) to ensure contractual compliance and delivery of quality services that exceed customer expectations.
Team Guidance: Provide the region operation's team with daily guidance, leadership, and overall support to the regional operations team on operational, communication, revenue enhancement, HR, procedures standardization, systems applications and process execution matters.
Goal Setting: Collaborate with the region management team to establish regional and local goals aligned with the business plan.
Policy Development: Develop and execute policies, plans, and programs to meet organizational needs.
Cross-Functional Collaboration: Work with sales, marketing, customer service, operations, IT, and corporate administration to ensure efficient operations.
Financial Oversight: Review and evaluate regional P&L performance, setting short-term goals to address budgetary shortfalls.
Continuous Improvement: Develop and implement continuous improvement methodologies in service, profit, and growth.
Customer Relations: Build and maintain customer relationships, ensuring high service and operational standards.
Sales Support: Assist region with sales presentations, customer bids, and promotion of company products and services.
Compliance: Ensure compliance with company policies, ISO standards, and all applicable regulatory laws and guidelines.
Talent Development: Oversee and manage the professional development and productivity of direct reports to ensure proper goals , training, professional development and projects standards are met.
Performance Management: Conduct annual performance reviews for direct reports and address employee performance issues promptly and directly in accordance with Company policy.
Technology Awareness: Keep abreast of emerging technology changes and innovations through formal and informal study, reading business and professional publications, networking and participation in professional organizations.
Other duties: Perform other duties as assigned.
WHAT ARE WE LOOKING FOR?
Minimum: 12+ years of relevant experience, 7+ years in supervisory/managerial roles.
Extensive knowledge of company products/services, third-party logistics, gateway operations, freight consolidation, and warehousing.
In-depth supply chain management experience (end-to-end); and multi-modal (ocean, air, TL and LTL).
Demonstrated success in sales and marketing strategy execution.
Knowledge of U.S. retail markets and carrier negotiations.
Preferred:
Bachelor's degree in Business, Transportation, Logistics, or related field preferred (or equivalent combination of education, work experience and completion of the LDP Program completion).
7+ years of industry experience.
Skills:
Ability to interpret business periodicals, journals, technical procedures, and regulations.
Strong report writing and business correspondence skills.
In-depth experience in financial management (P&L, balance sheet, forecasting, budgets).
Experience with SOPs, metrics, and regulatory compliance (domestic and international).
Intermediate proficiency in Microsoft Office and job-specific applications.
Effective communicator with diverse groups.
Proven leadership in managing directors, managers, and high-performance teams.
Project management proficiency, solution-driven strategy planning.
Experience in business planning, competitive analysis, and strategy development.
Collaborative management and motivational skills.
Excellent planning, time management, decision-making, and negotiation skills.
Ability to perform under pressure and handle stress appropriately.
Fluent in English (reading, writing, speaking). French or Italian fluency a plus.
Computer Skills
PC Literate
Proficiency in Microsoft Office, internet, web-based and job specific software applications.
TRAVEL REQUIREMENTS
40% or more domestic travel may be required for this position
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.
Senior Operations Manager / Operations Manager
Operations consultant job in New York, NY
Senior Operations Manager (Restaurant / Airport Lounge)
LGA Airport
Plaza Premium Group
Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that's shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we'd love to have you on board!
Overall responsible for the operations and management of the day-to-day activities of a NEWLY BUILT airport restaurant. The work of the SR Operations Manager includes working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members. In addition, the role will perform a full range of evaluations of all positions and customer service duties in support of company and customer operations. The SR Operations Manager has proficient knowledge of all service level agreements and procedures and of all positions and owns the level of service for the operations.
Responsibilities:
Pre-Opening
Work closely with the pre-opening task force and finalize the pre-opening plans from a lounge operational point of view (project management).
Working with Facilities for knowledge of all equipment and working with vendors.
Support the USA operations team with open line of communication, mitigating surprises.
Coordinate with Learning & Development on restaurant trainee staff orientation, onboarding, and training.
Work closely with Procurement and be the local support in the sourcing of operating equipment and service providers.
Coordinate with Global / Regional IT in the setup of IT systems.
Restaurant Operations
Expert with LOP knowledge and drives all SLA executions through high level action plans.
Achieve set goals by prioritizing, organizing, and completing objectives/projects on the deadlines established.
Swift reaction to customer complaints and queries and follow up with operations team. Root cause analysis for recurring complaints as well as corrective and preventive actions to all complaints.
Attend Operations meetings and provide operational updates. Provide solutions to operational challenges.
Validating forecast traffic and staffing levels.
Proficient knowledge of culinary recipes and procedures.
Liaising with tri-party agreements to ensure service level agreements are met.
Ensuring the operations runs to contract obligations.
Procurement - ensure all products are procured and supplied. All par levels are to be maintained efficiently for the bar.
Responsible for all required Liquor Licenses for leadership and staff that is mandated.
Accountable for direct communication with leadership and facility department for ongoing repair and maintenance
Validating entire badging and parking system and compliance.
Working with airport relationships and guidelines.
Quality Standard & Brand Attributes
Delight the customer with every single interaction and require the same from the entire front-line team to create a positive experience for all guests.
Daily, weekly, monthly audits to ensure service level agreement per contract and inspections.
Ensure the service standards are maintained as per Operational Manuals as well as Corporate Policies & Procedures.
Perform e-LSQ to maintain regular internal audits of the lounge and of service.
People
Ensure lounge staff team members are trained competently and have the tools, resources and equipment needed to carry out their job functions effectively.
Design metrics, routines, and supporting tools to drive desired Culture, engagement, quality, sanitation, safety, security, and productivity standards in the team.
Requirements:
Minimum 8 years' experience in hospitality: hotel, resort, private club, or airport lounge. Ideally in F&B (restaurant and bar management) in a General Management role for at least 5 years.
Experience in a high-end, luxury hospitality or airport lounge environment is required and is an advantage.
Able to work under pressure with excellent time management.
Independent, capable in handling diversity in a multicultural organization
Willing to travel
Project management skills, organization skills, and strong time management skills
Strong written and verbal communication skills
Demonstrated knowledge in budget and forecast planning.
Leadership skills and the ability to motivate staff.
Proficiency with IT tools and systems. Can troubleshoot at basic user level (POS systems, Inventory software, Word, Excel, PowerPoint, SharePoint, Microsoft Teams).
Full Time - schedules are often irregular and may include some long days, nights, weekends, and holidays.
Crisis & Incident Management Lead - Operational Resilience - Vice President
Operations consultant job in New York, NY
The VP, Crisis & Incident Management Lead is responsible for the strategic leadership and operational execution of the Bank's crisis and incident management program across the Americas. As part of the Operational Resilience team, this individual will ensure that the bank can effectively prepare for, respond to, and recover from a broad range of disruption scenarios, including:
Technology and cyber incidents
Third-party or supply chain failures
Natural disasters (e.g., hurricanes, earthquakes, wildfires)
Manmade disruptions (e.g., civil unrest, mass transit outages, workplace violence)
Geopolitical events (e.g., war, political instability, sanctions-triggered disruptions)
Pandemic or public health crises
Infrastructure outages (e.g., power, telecommunications, water supply)
The role will build a resilient culture through a proactive, risk-informed approach that integrates cross-functional crisis response, regulatory compliance, real-time command and control, and continuous improvement. The VP will serve as a senior escalation point for major incidents, lead the regional crisis response for significant incidents, and escalate where needed to the firmwide crisis governance forums.
The role reports directly to the Head of Resilience Management for the Americas and works closely with stakeholders across Technology, Risk, Cybersecurity, Legal, Communications, and Regulatory Affairs to embed a culture of resilience and readiness.
Key Responsibilities
Strategic Leadership
Develop and lead a crisis and incident management strategy aligned to the bank's operational resilience framework and key business services.
Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies.
Establish and manage governance forums and escalation protocols for crisis and incident oversight.
Support the definition and testing of impact tolerances and maximum tolerable downtimes (MTD/MTLD) in partnership with Operational Resiliency Testing Lead, Business, and Technology stakeholders.
Incident Response and Crisis Management
Act as the lead coordinator during regional crises, ensuring structured, timely, and effective command, control, and communications.
Maintain and continuously improve incident response plans, escalation playbooks, crisis decision trees, and communication protocols.
Ensure that major incidents-including those involving third parties and cyber events-are managed in line with regulatory requirements.
Integrate internal communications tools and channels into a unified communications strategy.
Maintain and operate an auditable major incident log, with clear decision documentation, timelines, and actions taken.
Process and Technology Optimization
Drive optimization of incident response processes using data analytics, metrics and automation opportunities.
Ensure response tooling (e.g., incident management platforms, emergency notifications) is current, well-trained on, and continuously improved.
Partner with Cyber, Technology, and Ops teams to align response processes and eliminate gaps in cross-domain coordination.
Regulatory Compliance and Audit Readiness
Ensure full compliance with FFIEC, DORA, OCC, PRA
Lead regulatory and internal/external audit preparation, ensuring crisis and incident management capabilities are evidenced through documentation, logs, post-incident reviews, and impact tolerance testing results.
Integrate third-party and cyber risk response coordination into incident response playbooks, ensuring vendor engagement and joint response capabilities are embedded and tested.
Conduct formal Root Cause Analysis (RCA) and post-incident reviews, identifying systemic issues and implementing corrective actions.
Team Leadership and Development
Lead and mentor a high-performing team of crisis and incident managers, driving a culture of excellence, continuous learning, and cross-functional collaboration.
Develop training programs for crisis response teams and executive stakeholders, including annual crisis simulations, tabletop exercises, and cross-jurisdictional response testing.
Support team growth, succession planning, and skills development to future-proof the bank's resilience capabilities.
Core Competencies
Crisis Leadership
Demonstrated ability to lead complex incident response efforts across business, technology, cyber, and third-party domains.
Ability to manage multiple initiatives simultaneously, determine prioritization, and work under minimal supervision.
Strategic Vision
Ability to define and execute crisis and incident management programs aligned with regulatory and business objectives.
Ability to work at both a strategic and tactical level, focusing on the broader picture while driving execution.
Regulatory Acumen
Deep understanding of financial compliance requirements and regulatory frameworks, including FFIEC, DORA, PRA and OCC.
Operational Discipline
Skilled in developing response processes that are scalable, measurable, and auditable.
Influence & Communication
Strong ability to engage and influence executive leadership and cross-functional teams under pressure.
Continuous Improvement
Embeds lessons learned, metrics, and feedback loops into the resilience lifecycle.
Soft Skills & Leadership
Strong leadership and project management skills.
Excellent communication and stakeholder management skills, with the ability to influence technical and non-technical teams.
Analytical mindset with a proactive approach to problem-solving and risk mitigation.
Ability to thrive in a fast-paced, high-stakes environment with competing priorities
Comfortable working in a highly global, diverse, and hybrid (office and virtual) work environment
Strong communication and documentation skills.
Experience Essential
Minimum 10+ years of experience in crisis/incident management, operational resilience, or business continuity.
Experience leading cross-border incident response and regulatory engagement
Experience Desirable
At least 3 years of experience in a senior leadership role within the banking or financial services industry.
Education Essential
Bachelor's degree in Risk Management, Information Technology, Business Continuity, or a related field.
Education Desirable
Advanced degree (MBA, MS) is strongly preferred.
Relevant industry certifications (CBCP, MBCI, CRISC, CISM, ITIL, or Certified Incident Manager) are strongly preferred.
Required Skills
Technical Knowledge: Strong knowledge with incident management technologies such as notification tools, risk intelligence and analysis, etc.
Incident Management Frameworks: Deep understanding of frameworks such as NIST, FFIEC, DORA, PRA, OCC, etc.
Policy and Procedure Development: Proficiency in drafting and enforcing policies, procedures, and playbooks.
Desired Skills
Automation and AI-based incident response triggers
Advanced dashboarding and incident trend analysis
Business Operations Manager
Operations consultant job in South Plainfield, NJ
Prime Line Packaging creates high-end, fully custom packaging for retail, luxury, and e-commerce brands. Our teams (creative, sales, marketing, production and finance) work closely together to deliver cohesive packaging collections and a top-tier client experience. We operate as a B2B partner managing complex, multi-step client projects. We are growing quickly and building a culture centered on communication, clarity, and continuous improvement.
Role Description
This is NOT a supply-chain, logistics, manufacturing, or warehouse operations role. This is a business operations leadership role focused on internal alignment, communication, and workflow improvement.
The Business Operations Manager will strengthen day-to-day communication, improve workflows between departments, and ensure projects move smoothly from initial concept through delivery.
This role is 100% onsite in South Plainfield, NJ.
What You'll Do
Improve internal workflows across creative, sales, marketing, finance, and project coordination
Lead cross-functional “pods” to increase communication and reduce bottlenecks
Set clear expectations, processes, and accountability structures
Identify operational gaps and implement simple, effective solutions
Improve visibility into timelines, handoffs, and project status
Support team leads and reinforce a culture of clarity and ownership
Translate leadership goals into concrete departmental actions
Qualifications:
5+ years in business operations, organizational operations, or project operations
Strong communicator who brings structure and clarity
Skilled at simplifying processes and aligning cross-functional teams
Comfortable onsite in a fast-paced, entrepreneurial environment
Experience with B2B or project-based businesses is a plus
Why Join Us:
High-impact, visible leadership role
Fast-growing, creative company
Low bureaucracy - you'll directly shape how we operate
Collaborative, supportive culture
Onsite environment with direct access to teams and leadership
Senior Management Consultant-Retail
Operations consultant job in Burlington, NJ
Senior Management Consultant- Retail
****Philadelphia, New Jersey or New York area and can commute to the client office
Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner.
Please visit Fractal | Intelligence for Imagination for more information about Fractal.
Job Description
We are looking for a Senior Decision Scientist in Retail, who is proficient with analytics consulting and solving complex business problems in the world of retail, particularly store operations, asset protection, merchandising and strategy.
Solve business problems using data-driven models (75%)
Take business problem and build structured analytical approaches to solving, inclusive of identifying needed data, analysis required, and strategy for synthesizing and presenting the analysis results
Design and build analytical solutions to enable recurring analysis of business performance
Effectively scope, size, and plan the development of analytical solutions and set expectations accordingly
Translate high level business problems into discrete questions that can be answered by using data-driven models
Identify opportunities to improve business performance through use of analytical approaches
Translate output of models into recommendations for how the business can operate differently
Collaborative Relationships (25%)
• Develop and maintain effective working relationships with members of cross-functional teams.
• Create a strong partnership with all areas of the organization that require interaction.
• Partner with stakeholders to drive implementation of recommendations from analysis
• Keep individual, division, and total company goals in mind when making decisions.
• Demonstrate and utilize strong communication skills in all interactions.
Education:
Bachelor's Degree with quantitative coursework (degree in math, science or relevant field); having an MBA is preferred but not required
Experience:
3-5 years of experience in analytics, management consulting, or merchandise planning is preferred
Experience with Statistical Analysis is preferred
Skills and Abilities:
Excellent interpersonal, communication and organization skills. Self-motivated, collaborative, with the desire to learn
Excellent communication skills and ability to interact with all levels
Highly strategic with an ability to take initiative, multi-task, and prioritize projects successfully to meet deadlines
Strong project management skills and ability to collaborate productively with many departments
Microsoft Office (Excel, Word, PowerPoint) proficiency with clear storyboarding and data handling skills
Strong sense of business/retail math with working knowledge of statistical models like Regression/Clustering and Hypothesis Testing
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Working knowledge of R/Python for statistical modelling
Pay:
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.A reasonable estimate of the current range is: $120,000 - $159,000. In addition, you may be eligible for a discretionary bonus for the current performance period.
Benefits:
As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take the time needed for either sick time or vacation.
Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
Hotel Operations Coordinator
Operations consultant job in New York, NY
The Hotel Operations Coordinator serves as a central support role ensuring seamless day-to-day operations across all hotel divisions, including Housekeeping, Engineering, Front Office, and Guest Services. This position plays a critical part in the rollout and ongoing management of Casa Cipriani's new hotel operations platform designed to automate service tasks, track guest requests, coordinate maintenance, and enhance communication between teams. The Coordinator helps bridge operational departments, ensuring technology, service, and efficiency align with Casa Cipriani's standards of Culture, Authenticity, Simplicity, and Elegance.
Key Responsibilities
System Implementation & Management
Assist in the launch, configuration, and continuous optimization of the hotel's new operations system (e.g., HotSOS or equivalent platform).
Coordinate system training sessions and ensure departmental adoption across Housekeeping, Maintenance, and Guest Services.
Monitor service orders, work orders, and preventive maintenance schedules to ensure timely and accurate completion.
Track and analyze system data to identify efficiency opportunities and recurring service issues.
Guest Service & Communication Coordination
Manage guest service requests in real time, ensuring prompt follow-up and interdepartmental communication.
Maintain accurate records of guest preferences and service history within tracking system to personalize future stays.
Support Front Office and Guest Relations teams in monitoring arrivals, VIP requests, and room readiness.
Housekeeping & Maintenance Support
Oversee daily room status updates and coordinate housekeeping priorities with maintenance needs.
Log and follow up on all Out-of-Order (OOO) and Out-of-Service (OOS) room statuses, ensuring rapid turnaround.
Liaise with Engineering to manage preventive maintenance schedules and track completion.
Operational Projects & Administrative Support
Support department heads (Rooms, Housekeeping, Engineering) with project coordination, vendor communication, and reporting.
Maintain key audit logs, supply inventory records, and recurring operational checklists.
Assist with project timelines and reporting for ongoing property upgrades and maintenance cycles.
Cross-Departmental Collaboration
Serve as the communication hub between operational departments to ensure information flows accurately and efficiently.
Participate in regular leadership and service excellence meetings to share insights and process improvements.
Support special initiatives led by HR and Operations related to training, sustainability, and guest experience innovation.
Qualifications & Skills
2+ years of experience in luxury hotel operations, preferably within Rooms, Housekeeping, or Engineering.
Proficiency in property management and service coordination platforms (e.g., HotSOS, Opera Cloud, SevenRooms, PeopleVine).
Strong analytical, organizational, and communication skills.
Demonstrated ability to manage multiple priorities in a fast-paced, service-driven environment.
A proactive, tech-savvy mindset with attention to detail and a commitment to hospitality excellence.
INTENT AND FUNCTION OF S
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.
CLO Investment Operations Associate
Operations consultant job in New York, NY
A NY-based Fixed Income Asset Manager is looking for a fixed-income investment operations Associate to work directly with portfolio managers and the operations team to manage operational aspects of the existing book and to assist with expanding and improving operational systems and processes in the future. Candidates must have a deep understanding of bank loans, Collateralized Loan Obligations (CLOs), and other complex fixed income structures.
Client is seeking candidates who (1) understand the fixed income market, bond math, and underlying mechanisms rather than simply processing tasks, (2) are detail-oriented, and (3) possess advanced Excel skills.
Responsibilities:
Monitor all MBS, CLO, ABS, and related derivative trades
Reconcile, clear, and settle all fixed-income and derivative trades
Work closely with major sell-side trading counterparties on all trading operations issues
Monitor all the data that enters the firm's portfolio management, performance, and accounting systems
Requirements:
Must have 1-2 years of front-office structured products trading desk experience
Must have 2+ years of relevant fixed-income trade capture, settlements, and operational experience related to MBS, CLO's and other securitized fixed-income products
Must 1) understand the market, bond math and underlying mechanisms rather than simply processing tasks, (2) are detail-oriented, and (3) possess advanced Excel skills.
Must have structured product knowledge
Strongly prefer candidates who have experience working with Charles River's Order Management System
Must have experience reviewing and analyzing term sheets and credit agreements
Superior communication skills
Must have experience working with both external clients and internal operations
Must have Excel and MS application experience
Must be looking to join a top-tier organization that can offer career growth opportunities
Client can only hire US Citizens or Permanent Residents- No Visa sponsorship
Keywords: Middle and Back Office, Operations, Charles River, Structured Credit, MBS, CLO, Trade Capture, Settlements, Reconciliation, Fixed Income, Derivatives, Term sheets, credit agreements
Please send resume to jeg@analyticrecruiting.com
Operations Associate
Operations consultant job in New York, NY
About Harbor.ai: Harbor.ai is transforming the specialty insurance market with a platform-first approach to excess and surplus lines. We serve carriers, brokers, and MGAs by automating complex underwriting workflows and streamlining the quote-to-bind process. Our technology enables faster, more accurate placement decisions in a market segment that demands both speed and precision. Founded in 2018, we're a venture-backed InsurTech based in New York City, working with leading carriers and expanding our enterprise partnerships.
Note: This role is 100% on-site at our Corporate Headquarters in New York City.
Basic Qualifications
Bachelor's degree
2+ years of experience in operations, program management, or related operational roles
Track record of managing cross-functional projects and driving initiatives to completion
Preferred Qualifications
Experience in insurance operations, InsurTech, or FinTech environments
Familiarity with specialty insurance workflows (surplus lines, underwriting, or broker operations)
Experience in fast-paced technology or startup environments
Key Responsibilities
Drive operational initiatives that support insurance workflow automation and process improvements
Collaborate with product, engineering, and business development teams to execute strategic priorities
Manage cross-functional projects related to carrier partnerships, broker operations, or platform enhancements
Coordinate meetings, project timelines, and resource allocation across teams
Prepare regular status updates and operational reports for leadership
Support data-driven decision making through operational analytics and process metrics
Required Skills & Experience
1+ years in program or operations management with proven execution track record
Strong analytical and problem-solving capabilities, particularly around process optimization
Excellence in stakeholder management and executive-level communication
Proficiency with project management tools and productivity platforms
Demonstrated ability to document processes and identify operational improvements
Success Traits
Strong ownership mindset with exceptional attention to detail
Thrives in fast-paced, dynamic startup environments
Professional maturity with sound judgment in ambiguous situations
Adaptable and collaborative across all organizational levels
Comfortable navigating insurance industry terminology and workflows
Please note that any emails from recruiters will be printed, then ceremoniously disposed of.
Working with Harbor.ai
Harbor is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to ********************
Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable.
Harbor is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Harbor, its employees, and others as required or permitted by law. Additionally, Harbor.ai participates in the E-Verify program in certain locations, as required by law.
Harbor is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
If you need assistance or an accommodation due to a disability, you may contact us at ********************
Senior Manager, Tech-Enabled Operations & Analytics (Ref: 193585)
Operations consultant job in New York, NY
Title: Senior Manager Tech-Enabled Operations & Analytics
Industry: Jewelry & Retail
Salary: $145,000 - $165,000 + Bonus
Contact: ********************************
is not available for C2C or C2H. The client is unable to sponsor at this time.
Senior Manager, Tech-Enabled Operations & Analytics
Our client is a fast-growing innovator transforming the luxury jewelry and diamond supply chain through advanced technology and intelligent digital platforms.
We're looking for a Senior Manager, Tech-Enabled Operations & Analytics to lead the modernization of forecasting, planning, and operational decision-making. This role blends strategy, data science, and hands-on technology leadership to drive AI-powered insights and digital transformation across the business.
What You'll Do
Lead the digital evolution of end-to-end supply chain planning, moving from manual processes to automated, cloud-based, AI-enabled workflows.
Build and enhance forecasting, demand planning, and inventory optimization models using Python/R/ML to improve accuracy and responsiveness.
Own and optimize advanced planning systems (SAP IBP, Anaplan, Blue Yonder) to strengthen supply, demand, and inventory alignment.
Drive a tech-enabled S&OP / IBP process, including scenario modeling, capacity and constraint planning, and automated performance reporting.
Partner with Data Science and Operations to improve data quality, planning workflows, and system integrations across the supply chain.
Develop digital tools for multi-scenario planning, supporting seasonal launches and high-variability demand environments.
Deliver actionable planning insights and recommendations to senior leadership; lead and mentor a small analytics and planning team.
Champion continuous improvement, automation, and supply chain best practices to improve service, reduce risk, and optimize working capital.
What We're Looking For
7+ years in planning, operations, or supply chain analytics; 3+ years leading technical teams.
Strong expertise in Python/R/SQL, statistical modeling, BI tools (Power BI/Tableau), and cloud data platforms (Snowflake/BigQuery).
Experience with advanced planning systems and ERP tools.
Background in digital transformation, automation, and AI/ML forecasting.
Excellent communicator comfortable presenting to VP/C-suite stakeholders.
Experience in luxury or high-complexity consumer environments is a plus.
Relevant certifications (APICS/ASCM, Lean Six Sigma, analytics/data science) preferred
Senior Manager, Operations Planning and Analytics
Operations consultant job in New York, NY
Title: Senior Manager, Operations Planning & Analytics
Employment Type: Permanent
Requirements
Education: Bachelor's in Business, Finance, Engineering, Supply Chain, or Analytics;
MBA preferred.
Experience:
10+ years in operations planning/supply chain analytics.
3+ years in leadership roles.
Luxury goods or premium retail experience preferred.
Certifications: APICS/ASCM (CPIM, CSCP) strongly preferred; PMP, Lean Six Sigma, or data science certifications valued.
Technical Skills:
Advanced Excel (VBA), statistical software (R/Python), BI tools (Tableau, Power BI).
Planning systems (SAP IBP, Anaplan, o9, JDA).
Database (SQL, Snowflake), ERP (SAP/Oracle).
Familiarity with AI/ML concepts.
Key Responsibilities
Strategic Planning & Forecasting
Lead demand and inventory planning within S&OP (Sales and Operations Planning).
Develop rolling forecasts using statistical and AI/ML models (>85% accuracy).
Scenario planning for supply chain disruptions.
Align plans with revenue and margin goals.
Optimize inventory across global networks.
Advanced Analytics & BI
Deliver executive-ready insights and dashboards.
Implement predictive analytics for demand sensing and customer behavior.
Competitive intelligence and pricing effectiveness modeling.
Ensure data governance and quality.
Digital Transformation
Integrate AI/ML into planning workflows.
Implement planning systems (SAP IBP, Anaplan, o9, JDA).
Automate reporting and scale data infrastructure (Snowflake, Tableau, Power BI).
Transition from Excel to cloud-based platforms.
Leadership & Stakeholder Management
Liaison to executive leadership for planning deliverables.
Facilitate S&OP and integrated business planning sessions.
Manage vendor relationships and change initiatives.
Team Development
Lead a team of 2-3 professionals (planners, analysts, data scientists).
Build capabilities in AI/ML and advanced planning.
Drive OKRs and succession planning.
Risk Management & Innovation
Develop contingency plans for disruptions.
Deploy lean/six sigma initiatives to improve cycle time.
Enhance KPIs and performance frameworks.
Compensation:
$145,000 - $160,000 per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.
Operations Coordinator- New Installation (New Jersey)
Operations consultant job in Cranford, NJ
What we expect The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Coordinator- New Installation in Northern New Jersey.
Responsible for coordinating all administrative duties associated with the branch New Installation operations department so that the department functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS:
Receives completed booking packages from sales; reviews booking package for terms and conditions pertaining to certified payroll, NIM warranty and any other pertinent terms.
Electronically files Booking package into JobSight, updates key members and customer contact information.
In JobSight, create and send Letter One package to customer and task Manager/Superintendent to follow up.
Works with manager to determine appropriate permits needed, preparing the permits and preparing the intent to install forms to obtain the permit.
Sends turnover approval requests to turnover “mailbox” for all jobs that are scheduled for final inspection during the month. Keeps JobSight and inter-department calendars accurate.
Receives final acceptance forms from the field, inputs the information date into JobSight; notifies appropriate personnel; forwards a copy of the final acceptance form to Regional Billing; and updates related reports.
Receives New Installation Maintenance audit reports; updates JobSight and sends to New Installation Maintenance Audit email.
Prepares certified payroll package and sends to Regional Certified Payroll Administrator.
Updates JobSight project file with notes and photos from Manager/Superintendent site visits.
Prepares and logs change orders into JobSight. Includes following up on outstanding change orders, booking change orders, and providing time tickets/documentation to the customer as needed.
Prepares documentation and attends the weekly operation meetings and monthly order management calls.
Schedules final inspections with all necessary parties.
Completes all project closeout documentation and sends to required recipients.
Fields calls from customers regarding status of jobs and answers inquiries.
Participates in the monthly Accounts Receivable conference call with Regional Collections. Actively pursues and follows-up on Accounts Receivable items. Tracks and sends deposit checks to Regional Collections.
Assists in the preparation of payroll in JobSight for Manager/Superintendent approval. Includes providing documentation required for payroll processing (approved receipts, approved override rate forms); and filing original expense receipts.
Receives and reviews union vacation request forms for conflicts and available time. Tracks time-off requests utilizing Vacation Tracker in our system, forwards reports to designated parties.
Submits accurately and tracks warranty claims to ensure timely processing of the warranty.
Creates parts requisitions based on accurate and detailed documentation from field and/or operations management. This may include safety, uniforms, and supplies.
Reviews invoice on-hold reports and works with Office Manager, Region and Corporate, as needed, to resolve the holds.
Maintains and analyses various daily, weekly and monthly reports. Includes resolving open commitments, expected receipts, and jobs eligible to close reports.
Receives and distributes faxes and correspondence pertaining to construction operations.
Who we are looking for
EDUCATION & EXPERIENCE:
High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
Six months to one year of prior experience in construction
Previous elevator repair administrative work.
What we offer Who we are Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.
...@tkelevator.com
Operations Coordinator
Operations consultant job in New York, NY
Our client, a real estate management team, is seeking a part time candidate to manage their operations in New York. This role will be around 30 hours a week and the schedule will vary based on the needs of the firm and candidate. This is a wonderful opportunity for someone looking for a flexible 30-hour work week in addition to another part time role or school.
Salary: $45,000-50,000k
Office Location: Midtown, NYC
Responsibilities:
Manage day to day operations for leasing team including organizing showings and logistics for new tenants
Coordinating and scheduling with external vendors to address facilities upgrades and inspections
Act as first point of contact in New York including conducting in person apartment tours to prospective candidates
Managing preliminary paperwork and documentation for tenants and firm
Other ad hoc duties and projects
Qualifications:
Extremely organized and trustworthy
Excellent verbal and written communication skills
Flexible in person office availability during the first 60-90 days
Please submit your resume for consideration!
You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
Pricing Strategy and Operations Manager
Operations consultant job in New York, NY
Duration: 6 Months
Pay Range: $54.19 - $68.00
Hybrid - NYC or Sunnyvale - Onsite 3 days a week - T/W/TH
Responsibilities:
• Structure and price Agency Deals in conjunction with Agency Development Leads
• Facilitate Agency Deal execution with internal parties (e.g. Legal, Revenue, Strategic Finance, Incentive Owners, Deal Desk, etc..)
• Track monthly deal pacing and quarterly accruals
• Calculate earned incentives and facilitate issuance to agencies
• Evaluate health and ROI of Agency Deal portfolio to optimize rate cards and deal performance
• Scale deal capacity through strategic & operational improvements to deal operations, in conjunction with relevant cross functional partners
Basic Qualifications:
- 3+ years in Sales Operations, Finance, Pricing, or other similar roles
- BA/BS degree
-Prior experience with SQL and Tableau
- Demonstrated experience in Microsoft Excel and PowerPoint and Google Docs
Oracle HCM Senior Consultant
Operations consultant job in New York, NY
HRIS / Oracle HCM Specialist
Long Term, Ongoing Consulting Role
Our client, a leading professional services firm, is seeking an experienced, hands on Oracle HCM Specialist (Consultant) to join their Human Capital Management technology team. This role focuses on the ongoing design, configuration, and optimization of Oracle HCM, with a primary emphasis on Core HR, Benefits, Onboarding and Recruiting.
The ideal candidate will have a strong technical background, hands-on configuration experience, and the ability to partner with HR, Finance, and Technology teams to ensure stability, optimization, and continuous improvement of cloud-based HR systems.
This position is 100% remote / work from home, with occasional office presence in Midtown Manhattan as needed for key meetings or collaborative sessions.
Core Responsibilities
Design, configure, and maintain Oracle HCM modules with focus areas including Core HR, Benefits, and Recruiting.
Integrate Core HR with related HCM modules (Benefits, Recruiting, Onboarding) and external systems for seamless data flow.
Develop and refine eligibility rules, enrollment processes, and workflows to automate HR transactions and enhance system efficiency.
Collaborate with HR, Finance, and IT stakeholders to assess business requirements and deliver functional, scalable solutions.
Support data migrations, testing, and troubleshooting activities across implementations and upgrades.
Build and maintain HR dashboards and self-service reporting tools that provide actionable insights for leadership.
Ensure system configurations meet compliance, audit, and security standards.
Qualifications
Hands-on experience with Oracle HCM, including Core HR, Benefits, and Recruiting modules.
Strong understanding of HR processes, compliance requirements, and data integrity best practices.
Knowledge of Workday is helpful, but not required
Experience with SQL, HDL, and data transformation for HR data management.
Excellent problem-solving, analytical, and communication skills.
Proven ability to thrive in a fast-paced consulting environment.
Oracle HCM Cloud certification is a plus, but not required.
Experience supporting clients in a professional services, legal, consulting or financial environment.
Operations Manager Full Time Role
Operations consultant job in New York, NY
About:
A premier luxury lifestyle company featured in Forbes is seeking a hands-on Operations Manager to lead Customer Service and build the systems that keep the business running. This is a producer role for someone who loves solving problems, improving processes, and turning vision into execution. You will manage CS, update SOPs, fix breakdowns quickly, and create scalable workflows across the company.
Key Responsibilities:
Customer Service Leadership
- Lead and coach the CS team day-to-day and ensure high-touch, accurate client support.
- Handle escalations directly and resolve issues quickly.
- Audit service quality and correct gaps immediately.
- Update and enforce SOPs so the team operates consistently at a high standard.
Operational Execution
- Translate the CEO's vision into clear plans and own their execution.
- Build new processes, checklists, and workflows that scale as the business grows.
- Identify breakdowns or inefficiencies and fix them fast.
- Maintain dashboards, KPIs, and weekly operational rhythms.
Process Improvement and Automation
- Streamline operations using Monday.com, Zendesk, Guru, and automation tools.
- Create tools, templates, and automations that eliminate manual work and reduce errors.
- Continuously refine systems to increase speed, clarity, and accuracy.
Problem Solving and Escalation Management
- Act as the first point of escalation for operational and client issues.
- Troubleshoot and resolve problems hands-on rather than pushing them to others.
- Ensure nothing slows down the team or affects the client experience.
Technology Oversight
- Manage day-to-day use of internal systems and coordinate with developers when updates are needed.
- Ensure tech tools support clarity, efficiency, and reliable service delivery.
Who You Are:
- You have a builder mindset and improve broken systems rather than simply managing them.
- You are service-driven and care deeply about accuracy, tone, and client experience.
- You move quickly while maintaining strong attention to detail.
- You communicate clearly and keep leadership and the team aligned.
- You have high ownership and never wait for someone else to fix problems.
Requirements:
- 3 plus years leading customer service or operations in a high-touch environment.
- Experience improving SOPs, systems, and workflows.
- Comfort using Monday.com, Ticketing Systems or other CS Tools, Guru, Google Workspace, and automations.
- Proven ability to run a CS team and execute projects from idea to completion.
- Availability in EST timezone, 8am to 5pm, with some flexibility on weekends.
Why Join Us:
This is a high-impact role where you will build the systems that power a luxury brand. You will work closely with the CEO, lead a small CS team, and own the operational foundation that enables the company to scale.
Application Process:
As a prestigious luxury company, we receive a high volume of applications for each role. To help us evaluate candidates thoughtfully and efficiently, we ask all applicants to complete a short set of written questions and include a brief video introduction.
Candidates who complete both the written questions and the video will be considered for the next stage of interviews. These responses allow us to get a meaningful sense of your communication style, problem-solving approach, and alignment with our values before moving forward.'
Questions:
Describe a time you inherited a broken or inefficient operational process. What specific steps did you take to fix it, and what was the result? Be as concrete as possible.
Explain your experience leading a Customer Service team in a high-touch or high-expectation environment. What were your responsibilities, and how did you ensure quality and accuracy?
Walk me through a system or workflow you built from scratch (SOP, automation, dashboard, training guide, etc.). What problem were you solving, what tools did you use, and how did you measure its success?
Our team often faces urgent client escalations and fast-moving operational issues. How do you stay calm, prioritize correctly, and make good decisions under pressure?
VIDEO ANSWER - Please record a short Loom video answering: Describe your management style. Include details on the smallest and largest teams you've managed, how you structured communication, and how you ensured consistent accountability and performance.
Submissions:
To apply, please send your responses to ****************************.
When submitting your application, be sure to include your Complete Response to Questionnaire, Loom Video, country of residence, LinkedIn profile, and resume.
IMPORTANT NOTE: Please do not call, text, or email the Founder regarding this role. All applications and communication must be submitted by following the application process above.
Manager Treasury Operations - Top Real Estate Fund
Operations consultant job in New York, NY
About the Role:
Our client, a global alternative asset manager and top real estate fund, is seeking a Manager of Treasury Operations to join their team in New York, NY. Sitting within the Treasury and Capital Markets team, this individual will support systems and operations related to derivative and FX transactions, contributing to strategic project-based initiatives focused on FX hedging, interest rate risk, trade cost analysis, and operational optimization.
Responsibilities:
Oversee and enhance internal reporting, analytics, and trade cost tracking across a global derivatives portfolio using tools such as Power BI and Azure.
Drive process optimization initiatives within trading and treasury operations, ensuring data accuracy and workflow efficiency.
Collaborate closely with traders to translate business and system requirements into practical solutions for technology partners.
Manage all aspects of the trade lifecycle, from booking and regulatory reporting to post-trade activities such as confirmations, settlements, and counterparty documentation.
Monitor daily exposures, liquidity positions, and counterparty risk metrics, ensuring adherence to internal risk management policies.
Contribute to cross-functional projects focused on process automation, treasury infrastructure enhancements, and internal capital markets initiatives.
Qualifications:
Bachelor's degree in Finance, Accounting, Economics, or Information Systems
4-8 years of experience in banking, asset management, or corporate treasury
Hands-on exposure to FX and interest rate derivative operations and risk reporting
Proficient in Bloomberg, Excel, and trading platforms such as FXall, FXGO, or 360T
Skilled in data analytics and visualization tools (PowerBI, Azure, Tableau, SQL, Python)
Operating Room Manager
Operations consultant job in New York, NY
Nurse Manager - Operating Room (Evenings 1p - 11p)
Employment Type: Full Time
4 10 hour shifts per week
Job Description: We are working with a well known organization seeking an experienced Nurse Leadership candidate for their busy Perioperative Services department. This is an amazing place to continue growing your career!
This is a large, busy Perioperative program - running 30+ rooms into the Evening hours. They are seeking a well established OR RN that wants to continue growing their career
Schedule:
Monday - Friday Day shift
Weekend Leadership coverage is Administrative only - it is does via phone
Weekend rotation is approximately 1 weekend every 8 weeks
Qualifications:
Must be an RN
BSN degree required
Masters degree preferred
CNOR a huge plus
Must have Operating Room experience
Seeking a visible leader that works well with Patients/Family as well as with the Physicians
Will oversee 30-40 staff
Pay & Benefits:
Organization is focused on a positive culture
Strong benefits package
Competitive pay package
PTO and CME allowance
Operations Manager
Operations consultant job in Eatontown, NJ
We are seeking a proactive and detail-oriented Operations Manager to lead and oversee daily operational activities for a services based business delivering live event production, entertainment coordination, growing retail experience and event logistics. This role involves managing a team of direct reports, focusing on team works, establishing / improving core processes, building and managing workflows, and driving operational excellence to meet organizational goals. The ideal candidate will possess strong leadership skills, a results-driven mindset, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
Team Leadership: Manage, mentor, and develop a team of four direct reports, fostering a collaborative and high-performing environment.
Team member 1 on 1s
Group Goals
Personal Development Goals
Time Management
Employee Handbook / Training
Operational Efficiency: Oversee daily operations to work to establish new processes that are efficient, cost-effective, and aligned with organizational objectives.
Job Planning
Day to Day / Weekly scheduling of staff
Develop and implement core processes for the following
Production / Event Workflow
Rental Dry or Staffed
Warehouse Inventory
Asset Tracking / Management
Performance Monitoring: Develop and track key performance indicators (KPIs) and analyze operational data to identify areas for improvement and implement solutions. This may include evaluation of event P&Ls, staff hours, and operational costs.
Process Improvement: Address operational challenges proactively and implement solutions to minimize disruptions.
Qualifications
Must have prior experience managing a team of direct reports
Must be able to work on site with flexible hours to meet client needs
What we Offer
Small Team dynamics working directly with ownership
Great Compensation & Benefits
Fast paced growing business environment
Compensation will be based on experience with a target range between 80-120K
Operations Manager
Operations consultant job in Bayonne, NJ
Our client, a growing logistics and delivery company, is seeking a hands-on Operations Manager to join their team in Bayonne, NJ. Are you a natural leader who thrives in fast-paced environments? Do you excel at optimizing processes, leading teams, and keeping operations running smoothly? If so, this could be the perfect opportunity for you. Keep reading to learn more about what our client has to offer!
The Perks!
Compensation: $65,000 - $85,000/year, based on experience
Performance based bonus potential
401(k) savings plan with company match
Paid time off and paid holidays
Medical, dental, and vision insurance
Company-paid life insurance
Short- and long-term disability
Tuition reimbursement
Health Care Spending Account
A Day in the Life of a Operations Manager
In this role, you'll lead a dedicated team of drivers and oversee daily delivery operations to ensure packages are delivered accurately and on time. You'll coordinate route planning, monitor performance metrics, and implement strategies that boost productivity and customer satisfaction. This position is key to maintaining operational excellence and ensuring seamless day-to-day delivery station performance.
Responsibilities include:
Oversee and manage driver activities and performance
Develop and optimize delivery routes for maximum efficiency
Coordinate sorting and dispatching to ensure timely deliveries
Monitor key operational metrics and implement improvement strategies
Drive productivity, accuracy, and customer satisfaction
Support a positive and results-driven team environment
Requirements and Qualifications:
3+ years of experience in operations management, logistics, or a related field
2+ years of experience working in/managing DSP operations with Amazon
Proven success managing teams in a fast-paced environment
1+ years of experience using route optimization tools, delivery tracking systems, or other shipping software
Clean driving record and background check
Strong communication and interpersonal skills
Ability to adapt to changing priorities and multitask effectively
About the Hiring Company:
Our client is a respected logistics and delivery services company committed to operational excellence and customer satisfaction. They take pride in fostering a supportive, team-oriented culture where leadership, accountability, and innovation are encouraged.
Come Join Our Operations Team!
Start by filling out this quick, 3-minute, mobile-friendly application today, we can't wait to meet you!
Healthcare Operations Manager- MultiUnit- Bronx
Operations consultant job in New York, NY
Healthcare Operations Manager
+MEDRITE Urgent Care
MedRite Urgent Care is a fast-growing organization that provides patients with a modern solution for urgent medical treatment and routine healthcare to improve their quality of life.
We are seeking a dynamic Center (Practice) Manager who lives our core values of being caring, knowledgeable, and exceptional with a passion for serving our patients. This leader will exude positivity, operational excellence, ownership of their business, and the expertise to act with a sense of urgency. Our team members deliver an impeccable patient experience and treat everyone like family. The Center (Practice) Manager will lead the team in their center and work collaboratively with the Field Operations team to ensure exceptional patient experiences.
The Center (Practice) Manager will Report to the Regional Operations Team.
Core Competencies:
Ownership Mentality
o Shows personal commitment to organizational mission through action.
o Follows through on commitments, takes accountability for actions, and ensures others do the same.
o Collaborates in establishing clear responsibilities and processes for monitoring work and measuring results.
Acts with Urgency
o Quickly assesses challenges, counters with solutions, and is confident under pressure.
o Quickly adapts to changes in situations and can adjust approaches.
o Anticipates obstacles and plans accordingly.
Exudes Positivity
o Builds rapport with people across all levels and functions in an open, friendly, and accepting way.
o Builds strong constructive relationships with people similar and different from self.
o Remains positive in the face of obstacles and adversity.
Job Description:
The Center (Practice) Manager will:
· Communicate effectively across all channels of the organization.
· Spend 90% of their on the Center Floor, working, coaching, and developing Center Team.
· Enter their schedule into the Core scheduler monthly.
· Achieve a Network Promoter Score (NPS) of 85% or greater monthly.
· Possess cross-functional knowledge of all roles in the center with the ability to support as needed.
· Collaborate with providers in the center on an ongoing basis to ensure team alignment.
· Foster a culture of collaboration within the center and across the district, enhancing the patient experience.
· Network, Recruit, and Hire to identify top cross-functional talent to fill the roles within the center using the defined Talent Acquisition process.
· Provide ongoing coaching and accountability for each team member in their role utilizing the performance management cycle.
· Onboarding and training new team members.
· Quickly address performance issues with the District Manager and Human Resources Business Partner.
· Respect Confidentiality at all levels.
· Assessing talent and creating a succession plan for team members using resources and career development plans.
· Coach and provide feedback on performance with consistency.
· Seek ways to recognize and reward the performance of team members.
· Ensure all team members deliver a seamless patient experience through MedRite's patient care model and patient feedback. (NPS, Google.)
· Address patient concerns and feedback with immediacy.
· Implement the strategic direction of clinical operations in the assigned center in collaboration with the District Manager, Regional Director of Center Operations, and clinical team.
· Manage the financial resources for the assigned center in partnership with the Center Manager.
· Ensure the Occupational health journey is flawlessly executed.
· Efficiently managing resources, labor, services, supplies, and materials and identifying improvement opportunities.
· Ensure the flawless execution of brand standards, including surgical cleanliness in all areas of the center.
· Creating schedules and processing payroll for centers.
· Ensure compliance with all standard operating procedures within the assigned center.
· Ensure the quality of lab processes in partnership with providers and medical assistants.
· Assume other duties as assigned and warranted.
Functional Competencies:
• People
o Builds Effective Teams:
§ Attracts Top Talent.
§ Drives Engagement of all team members.
§ Develops Talent.
§ Patient Focus.
• Performance:
o Drives Results
§ Persists in accomplishing goals and objectives despite obstacles and setbacks.
§ Has a track record of exceeding goals.
§ Helps others achieve results.
• Process:
o Operational Excellence
§ Anticipates and executes changes in policies, practices, and trends.
§ Leverages knowledge of business drivers to execute strategy and guide the team's actions.
§ Plans and prioritizes work to meet commitments aligned with organizational goals.
§ Ability to apply the right resource to the correct process.
Salary: $65,000- $75,000
Minimum Qualifications:
· Bachelor's degree or equivalent. ( Healthcare Preferred)
-Leadership Experience Required.
· Ability to lead by example and model the way.
· Strong written and verbal communication skills.
· Excellent organizational and time management skills.
· Minimum of 45 hours per week.
· Ability to cover and support staff shifts as necessary.
· Ability to adapt to a fast-paced environment.
· Keen attention to detail.
· Problem-solving and troubleshooting skills.
· Comfortable in a fast-paced environment.
· Leadership experience required.
· Excellent oral and interpersonal skills.
· Excellent communication skills.
· Proficient with MS Excel, Word, and PowerPoint.
*Benefits
· Outstanding growth opportunities.
· Paid Time Off.
· Medical, Dental, and Vision Insurance.
· 401k match.
Must be able to stand for prolonged periods of time. Must be able to lift up to 50 lbs.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Medical Specialty:
Urgent Care
Schedule:
Monday to Friday
Weekends as needed
Work Location: In person