How to hire an operations engineer support

How to hire an operations engineer support, step by step

Here's a step-by-step operations engineer support hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an operations engineer support job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new operations engineer support
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring an operations engineer support, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them an operations engineer support to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire an operations engineer support that fits the bill.

   This list shows salaries for various types of operations engineers support.

   Type of Operations Engineer Support	Description	Hourly rate
   Operations Engineer Support	Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks.	$29-65
   Support Analyst	The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users... Show more	$24-54
   Support	A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more	$11-25

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Infrastructure
   • Java
   • Technical Support
   • Database
   • Linux
   • Project Management
   • Customer Support
   • Unix
   • HTML
   • PowerShell
   • SQL Server
   • Windows Server
   • Debugging
   • RF

   Check all skills

   Responsibilities:

   • Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
   • Respond within SLA's to customer tickets.
   • Perform administrative tasks for internal tools, Wikis, and SharePoint.
   • Guide development and evaluation of Cisco VPN solutions to guarantee accurate migration into mobile clients.
   • Perform external and internal DNS configuration and management tasks, NIS server maintenance and propagation tasks.
   • Input entries into database, create timely reports, & monitor system for new orders or changes.

   More operations engineer support duties

3. Make a budget

   Including a salary range in your operations engineer support job description is one of the best ways to attract top talent. An operations engineer support can vary based on:

   • Location. For example, operations engineers support' average salary in maine is 45% less than in california.
   • Seniority. Entry-level operations engineers support 54% less than senior-level operations engineers support.
   • Certifications. An operations engineer support with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an operations engineer support's salary.

   Average operations engineer support salary

   $92,420yearly

   $44.43 hourly rate

   ---

   Entry-level operations engineer support salary

   $62,000 yearly salary

   Updated December 15, 2025

   Average operations engineer support salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$119,883	$58
   2	Connecticut	$111,983	$54
   3	New York	$101,925	$49
   4	Texas	$95,734	$46
   5	Utah	$95,084	$46
   6	Washington	$94,531	$45
   7	Minnesota	$93,797	$45
   8	North Carolina	$93,367	$45
   9	South Carolina	$92,261	$44
   10	District of Columbia	$89,680	$43
   11	Massachusetts	$88,387	$42
   12	Ohio	$87,673	$42
   13	Virginia	$87,092	$42
   14	Georgia	$86,387	$42
   15	Maryland	$84,521	$41
   16	Illinois	$81,634	$39
   17	Kansas	$80,020	$38
   18	Michigan	$78,897	$38
   19	Indiana	$77,445	$37
   20	Colorado	$74,674	$36

   Average operations engineer support salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Meta	$155,250	$74.64	259
   2	Neiman Marcus Group	$151,841	$73.00	17
   3	Clean Harbors	$145,263	$69.84	9
   4	Point72	$142,971	$68.74	5
   5	Bunge	$134,919	$64.86	5
   6	Hoffmann-LA Roche Inc	$124,798	$60.00	1
   7	FleetCor Technologies	$122,244	$58.77
   8	Booz Allen Hamilton	$122,225	$58.76	149
   9	Amazon	$121,932	$58.62	524
   10	NextGen Global Resources	$121,093	$58.22
   11	Sandia National Labs	$118,525	$56.98
   12	8x8	$118,446	$56.95	4
   13	MITRE	$117,404	$56.44	6
   14	SAIC	$116,423	$55.97	167
   15	PPG	$116,362	$55.94	2
   16	Eversource Energy	$115,736	$55.64	19
   17	ISYS Technologies	$114,871	$55.23	5
   18	Microsoft	$114,271	$54.94	23
   19	IBM	$113,339	$54.49	62
   20	Wabtec Corporation	$113,180	$54.41	2

4. Writing an operations engineer support job description

   A good operations engineer support job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an operations engineer support job description:

   Operations engineer support job description example

   Bastion offers career opportunities with competitive benefits, exciting possibilities for advancement and an exceptional work environment. Our culture is based on a strong business ethics, integrity, and professionalism. Our team members are known for their initiative and high-quality work. When it comes to our employees, we value, respect, and help them grow in their careers.
   The Lead Spacecraft Rendezvous and Proximity Operations GN&C Engineer will support the JETS II contract supporting NASA.
   RESPONSIBILITIES: Serve as the primary point of contact between NASA and visiting vehicle providers, with both commercial and international partners. Certify GNC system requirements compliance through review of analysis and test reports, including assessment of navigation sensor performance, trajectory dispersions, and other GN&C parameters. Certify fault tolerance safety requirements compliance through review of GNC-related hazard reports and associated verification evidence, including communicating uncovered issues to a Safety Review Panel. Identify and recommend solutions to GNC/RPO performance related issues. Represent the NASA ISS program with providers in all aspects of program management, requirements definition, verification, and reviews of visiting vehicles to the ISS. Conduct performance assessments on delivered GN&C data from visiting vehicle providers and provide feedback on compliance. Provide feedback on Monte Carlo trajectory analysis that the RPO team performs in independent 6 degrees-of-freedom simulations. Provide engineering inputs to operational products, such as flight rules and on-orbit demonstration plans. Provide console support during real-time ground monitoring of the visiting vehicle's GN&C system on missions. Maintain relationships with a diverse technical team, including personnel from engineering, safety, flight operations, crew office, and visiting vehicle providers. Perform other duties as required.
   REQUIRED: This position requires US Citizenship or Permanent Resident status due to the sensitivity of customer related information. BS degree in engineering from an accredited engineering school and ten (10) years of direct engineering experience, or a MS degree from an accredited engineering school and eight (8) years of direct engineering experience, or Ph.D. and four (4) years of direct engineering experience. Experience with orbital mechanics and GNC principles. Knowledge in the development of GNC algorithms and analyzing system performance for spacecraft. Experience with design, verification, testing, and operation of GNC hardware and software. Experience with spacecraft rendezvous, proximity operations, and capture/docking. Experience with the development of space system requirements and documents. Strong interpersonal skills to enable successful performance in a collaborative engineering environment. Ability to organize and prioritize tasks in order to meet deadlines and schedules with limited supervision. Ability to prepare written documents and to verbally present at various meetings. Excellent communication and documentation skills and the ability to work in a team environment consisting of NASA civil servants and various contractor employees.
   DESIRED: MS in aerospace engineering with a focus on GNC, flight controls, and orbital mechanics. Experience developing, verifying, and validating simulation models. Familiarity with spacecraft docking systems. Working knowledge of NASA, JSC, and ISS standard practices and requirements, including safety and fault tolerance. Experience with NASA flight operations and procedures. Familiarity of NASA/JSC documentation databases and SharePoint sites. Experience with LINUX, Python, and C++ Experience with MATLAB and Simulink toolboxes. Experience with the NASA Trick simulation architecture and JEOD (JSC Engineering Orbital Dynamics) modeling package. Experience with Git version control.
   WORK LOCATION: This position offers a 9/80 schedule, every other Friday off.
   STANDARD BASTION REQUIREMENTS: All of Bastion's employees must be team players, able to communicate effectively with internal and external customers, able to follow company programs, processes, procedures, practices, requirements, goals, and objectives, they must have a strong work ethic and must be safety culture oriented. In addition, they must have experience with Microsoft Office Suite, and must be organized with good time management skills.
   BACKGROUND INVESTIGATIONS REQUIRED: All Bastion employees must be able to pass a national agency check, some positions require a clearance and will require an extensive background verification/check process.
   DRUG AND ALCOHOL SCREENING REQUIRED: All Bastion employees must be able to pass pre-employment drug screen; some contracts require participation in periodic random drug and alcohol screening programs.
   BASTION BENEFITS: Bastion offers a wide range of benefits for their full-time employees; medical, prescription, dental, vision, AD&D, disability benefits, life insurance, retirement 401k, vacation, sick pay, holidays, and flexible work schedules (when available). We also support career advancement through professional training and development.
   INCLUSION AND DIVERSITY: At Bastion, we are passionate about our people and our safety culture. We are committed to a journey toward being a more inclusive and diverse company, that philosophy fosters an environment of collaboration across cultures. Individual thoughts, opinions, and perspectives bring value and help us develop solutions for challenging problems, they make us more inventive, and more resilient.
   VACCINE MANDATE: In compliance with the U.S. federal government's vaccine mandate, only candidates who are fully vaccinated for COVID-19 or who have a reasonable accommodation or approved medical exception will be considered for this position.
   Bastion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
   Bastion participates in e-Verify.
   
   
   
   Job Posted by ApplicantPro

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5. Post your job

   There are various strategies that you can use to find the right operations engineer support for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your operations engineer support job on Zippia to find and recruit operations engineer support candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with operations engineer support candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   Sometimes, it's not enough to interview operations engineer support candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new operations engineer support

   Once you've found the operations engineer support candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new operations engineer support. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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