Order entry administrator vs customer service administrator

Differences between order entry administrator and customer service administrator duties and responsibilities

Order entry administrator example responsibilities.

• Maintain customer records within ERP system.
• Validate all pricing via AS400 generate quotes.
• Review RMA request for reason for return and obtain an approval.
• Maintain customer and vendor information in company ERP systems and track transactions.
• Process RMA in the database and provide RMA number to the requestor.
• Secure HIPAA compliant authorizations to include cumulative dates of injury and protect health information.
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Customer service administrator example responsibilities.

• Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
• Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
• Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
• Manage cleanliness and organization of work area and equipment.
• Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
• Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.
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