Order fulfillment specialist vs customer service, warehouse

Differences between order fulfillment specialist and customer service, warehouse duties and responsibilities

Order fulfillment specialist example responsibilities.

• Manage RMA transactions between sales and external customers including standard equipment returns and OOBF (out of box failures).
• Manage escalations and expedites process in support of shorten interval requests.
• Perform comprehensive warehouse duties, which include quality control, inventory management and shipping and receiving logistics.
• Apply appropriate sales tax to each invoice as required by that county.
• Create spreadsheets create by EDI process to convert orders into a readable format for vendors.
• Note account of such delay or cancellation of shipment and any tracking number from USPS.
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Customer service, warehouse example responsibilities.

• Manage and calculate daily cash deposits and prepare daily payroll ledgers.
• Scan boxes with RF scanner to ensure items are correct.
• Retrieve items with RF scanner to fill orders, update database, recover damage items and print shipping labels.
• Maintain the cleanliness, organization, and safety of the warehouse at all times while adhering to company safety guidelines.
• Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
• Schedule inbound and outbound LTL and FTL shipments.
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