Customer Service Representative
Patient access representative job in Aurora, OH
Waterway is hiring Customer Service Associates at our Bainbridge, Pepper Pike, and Hudson locations! Join our Team - Every day is an opportunity to Shine!
Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!
You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!
Compensation: Average is $19 per hour ($15.25 base pay + sales bonuses).
Schedule: Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.
Locations:
Bainbridge - 7010 Aurora Rd, Aurora, OH 44202.
Pepper Pike - 30299 Chagrin Blvd, Pepper Pike, OH 44124
Hudson - 5611 Darrow Rd, Hudson, OH 44236
Other locations across Cleveland available.
What else you'll enjoy:
People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.
Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers.
Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
Flexible Scheduling - variable schedules built around your availability.
Perks and Discounts - free carwashes plus fuel and retail store discounts
Tuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus.
Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.
Waterway is proud to be recognized a multi-time USA Today Top Workplace as voted by our team members!
Qualifications:
What you need:
Be friendly and engaging! A positive attitude and a will to succeed!
No experience required. Experience in customer service, retail, or sales preferred.
Minimum Requirements:
Current and valid drivers' license;
Professional demeanor, behavior, and appearance in accordance with company policy;
Ability to perform all essential functions safely without endangering oneself or others;
Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
Ability to complete all required trainings/certifications required to perform any of the required functions.
Responsibilities:
What You'll Do - The Details:
Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
Car Washes - identify customer needs and present complimentary solutions.
Clean Car Club memberships - identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
Additional purchase options - enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.
Other Functions
Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
Perform various transactional functions to meet customer demand and store staffing needs.
Various other functions as identified and directed by management.
Physical Requirements:
Work Environment/Physical Demands
Environmental - may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
Physical - periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
Vision and Hearing - Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
Language - must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
Cognitive - perform arithmetic calculations and operate data entry devices.
Attendance - maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
EEO Statement:
If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (...@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.
Customer Service Representative
Patient access representative job in Solon, OH
Findaway is dedicated to delivering simple and immediate access to content - wherever you are, whenever you want! We've had the privilege of being recognized multiple years in the INC. 500/5000 fastest growing companies in America, in the Weatherhead 100 as one of the fastest growing company in Northeast Ohio, NorthCoast 99 “Best Places to Work” with a distinction award for “Passion” and on the Plain Dealer's Top Workplaces list.
Our Core Values were firmly entrenched in the workplace prior to the launch of our first product, and will remain the most important building block of Findaway as we continue to grow. We believe that you either find a way, or make one. Findawayers believe nothing is impossible. We work hard, but we laugh a lot. A lot. And we think that is the way it should be.
Do you thrive in a fast-paced challenging environment? Do you believe in conversations over emails? Do you possibly have a slight addiction to coffee? At Findaway, we don't just have jobs; we build careers, relationships, and achieve success as a team. We hire, retain, and continue to develop the best talent in the industry!
Job Description
The Playaway Products Team is hiring two Customer Service Representatives to help support our growing business!
One Full-Time Customer Service Representative
Primary responsibilities:
Be the voice of the company as the first line of inbound customer service support through various communication channels including answering phones, managing e-mail responses and monitoring web chat tool.
Manage business order needs including order entry, changes, approvals, and tracking.
Coordinate Playaway sampling initiatives.
Facilitate customer data updates within the system and other business critical information.
Support e-commerce website with customer troubleshooting and internal testing needs.
Learn and function within our internal NetSuite business system.
Direct customer outreach for past due invoice followup and documentation.
Qualifications
Critical thinking and problem solving skills for customer and data troubleshooting that arises.
Efficiency in computers and technology for internal operating system and website support.
Proficient in Microsoft Office applications including Word, PowerPoint, Excel and Outlook.
Ability to learn a new operational system and follow guided instructions.
Friendly and professional team player with excellent written and verbal communication skills for communicating directly with customers.
Strong organizational skills with the ability to shift focus in our fast paced environment.
Comfortable with a bit of self training paired with the ability to quickly reference necessary notes/training info.
Ability to manage high volume of workloads and to work within an environment with changing priorities.
Bachelors degree required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Patient Access, Full-Time 72hrs, rotating every 4th Saturday
Patient access representative job in Wooster, OH
Job Description
Registration Clerk
______________________________________________________________________________
Main Function:
Greeting our customers in a friendly and courteous manner to help customers feel welcomed to Wooster Community Hospital Health System (WCH).
Help customers have a streamlined, private registration experience by accurately verifying patient demographics for those being seen at WCH.
Check in patients for scheduled tests and enter orders into our EMR.
Offer assistance to customers in need to create a supportive experience.
Assist team members with registration functions to support the team and customers.
Must Have Requirements:
Computer and other applications, Meditech computer system and or Registration experience.
Demonstrated effective oral communication skills including good telephone and email etiquette.
Must be organized and able to multi-task
Preferred Attributes:
High School Diploma or GED
Medical Terminology or Medical Office related Experience
Attention to details and organized; calm in a high-volume, fast paced environment; self- starting; excellent at multitasking and have a good sense of prioritizing duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to adapt to any circumstances with customers and remain professional.
Performance Special Requirements:
Must be able to perform all duties of registration areas
Ability to explain benefits of insurance including estimates in accordance to Point of Service collection policy and documentation of account
Must have good communication skills oral, written and listening to patients
Develop and maintain an ongoing understanding of current practices for the types of patients for whom care is provided
Follows appropriate Service Standards
Maintains knowledge of all aspect of patient access and maintains those skills for accuracy of performance
Performs other duties as requested by Director or Managers of Patient Access
Customer Service
Display a positive attitude. Treats others with honesty and respect. Speaks positively in all internal or external customer interactions. Consoles, assists patients and families
Assesses customer satisfaction when interacting with patients and other non-patient customers and uses appropriate chain of command for unresolved issues or problems
Ability to answer patient or visitor's questions and direct them where help is available. Escorting the visitors whenever possible.
Promote hospital services; including Senior Partners; Health and Wellness programs
Managing up other areas
Understand Wooster Community Hospital core mission, vision, and values
Follows all departmental and hospital policy and procedures located in Policy Stat
4-9's, rotating every 4th Saturday
36 hours per week.
Moderate Care Coordinator (Canton Area)
Patient access representative job in Canton, OH
Moderate Care Coordinator Job Description
Moderate Care Coordinator (Tier 2)
Reports to: JCESC Care Coordinator Supervisor
Works in collaboration with: Child and Family Team (CFT), other care coordinators and agencies/partnerships to provide Tier 2 services.
Term: Full-time position with health care and retirement benefits
Salary Range: $40,000- $57,000
Work Location: Blended home office and regional offices with locations in Steubenville and Canton Ohio. Service counties include Belmont, Columbiana, Harrison, Jefferson, Monroe, Stark and Tuscarawas.
Travel: Ability to travel within the assigned region, to multiple offices, and home locations with personal vehicle. Most possess reliable transportation valid/active drivers License and proof of insurance.
Training: Provided upon employment
Position Summary:
Provide timely holistic care coordination to children enrolled in OhioRISE, with appropriate expertise to coordinate behavioral, medical, and pharmacy health services, including for children with dual diagnoses (BH/IDD).
Will use a wraparound-informed model for members with moderate behavioral health needs.
Key Responsibilities and Activities:
Use clinical, operational, and technical expertise to manage and provide MCC care coordination.
Manage 1915 (c) home and community-based waiver service coordination within federal requirements.
Work cooperatively with the CFT and share responsibility for developing, implementing, monitoring, and evaluation a single child and family-centered plan.
Actively grow and leverage partnerships with other (non-health) child-serving systems.
Conduct outreach to the childs family within one business day of referral to MCC.
Complete and submit child and family-centered care plans (initial, changes, transitions) to the OhioRISE plan for review and approval according to standards.
Respond to member needs twenty-four hours a day.
Approach to Tier 2 Care Coordination
Provide structured service planning and care coordination based on wraparound principles, as established by the National Wraparound Initiative including:
An initial home-based, comprehensive assessment resulting in the development of the child and family-centered care plan.
A CANS assessment once every 180 calendar days or whenever there is a significant change in the members behavioral health needs or circumstances.
Convening and facilitating the child and family team.
Developing a crisis safety plan.
Reviewing the child and family-centered care plan every thirty days or whenever there is a significant change in the members needs or circumstances.
Monitoring the child and family centered care plan.
Performing referrals and linkages to appropriate services along the continuum of care.
Ratio of one MCC to no more than twenty-five OhioRISE members receiving MCC services.
Education and qualifications:
Minimum of 3 years experience in childrens mental health, child welfare, developmental disabilities, juvenile justice, or a related public sector human services or behavioral health care field, providing community-based services to children and youth, and their family/caregivers.
Background and experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling/therapy, child protection, or child development.
Be clinically and culturally competent/responsive with training and experience necessary to manage complex cases in the community across child-serving systems.
Have the qualifications and experience needed to work with children and families who are experiencing SED, trauma, co-occurring behavioral health disorders and who are engaged with one or more child-serving systems (e.g., child welfare, juvenile justice, education)
MCC care coordinators will complete the high-fidelity wraparound training program provided by an independent validation entity recognized by ODM. Care coordinators will successfully complete skill and competency-based training to provide MCC.
Complete the state-required training program provided by the COE.
Abilities Required:
Knowledge of human resources, personnel practices and human relations.
Ability to work well with individuals with diverse backgrounds and experiences.
In addition, the care coordinator should be:
Trustworthy, confidential, accessible, objective, not biased.
Interested in own professional growth.
Working Conditions:
travel to service coordination family locations.
260 day contract with benefits
Customer Service Representative
Patient access representative job in Brecksville, OH
Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe.
Position Summary:
Customer service representatives process orders, provide information about Applied Medical Technology's products and services, and handle customer complaints.
Pay for this role starts at $20/hr. This position is 100% on-site in Brecksville, OH.
Duties and Responsibilities: This following list of duties and responsibilities is not comprehensive but meant to represent the most common or important duties of the position. Other duties may be required and/or assigned.
* Demonstrate a sincere desire to assist customers and put their needs first.
* Communicate effectively, based on a customer's mindset.
* Research, navigate and independently locate answers from webpages and resources (e.g. DFU) in a variety of situations.
* The primary function is to receive purchase orders and enter sales orders into ERP database Microsoft Dynamics. Ensure that the order entry, shipping, and billing information is accurate for each order. Verify product, price, freight terms, credit terms, and other conditions of sale.
* Manage time effectively. Enter a large volume of orders and respond promptly to customer inquiries. Attention to detail and accuracy is paramount.
* Responsible for double-checking own work, and the work of others, to limit errors.
* Set up new customers in ERP system, verify tax status, and coordinate credit applications and tax exemption forms with accounting.
* The customer service representative will provide information to customers in response to inquiries about products and services, via email and phone. Some product knowledge is required to converse with customers.
* Effectively manage incoming calls from buyers and direct customers, and handle them appropriately and promptly.
* Verify order status and all related aspects for fulfillment of customers' sales orders.
* Handle complaints or returns received directly from our customers, or through other internal departments. The complaint/return process has many steps and will require a high attention to detail.
* After training you will be expected to troubleshoot customer product issues over the phone.
* Ensure that all responses are timely and inquiries or complaints receive the necessary resolution and follow up.
* Possess a strong work ethic and team player mentality as this position requires all customer service representatives to work together. Ability to coordinate workload with teammates is a must.
* Other duties as assigned
Requirements
Requirements:
* Proficient communication, organization, & computer skills, emphasizing excellent external and internal customer communication skills.
* Must be able to work independently, accurately, and be detailed oriented.
* Prior experience with ERP system Microsoft Dynamics will be given strong consideration.
* Ability to effectively communicate in a positive and comprehensive manner
* Strong phone contact handling skills and active listening
* Ability to multi-task, prioritize, organize, and manage time effectively. Able to manage multiple priorities.
* Strong interpersonal skills and the ability to work in a team environment as well as independently
* Detail-oriented, quality conscious, and a self-starter with organizational skills.
* Computer Literacy: Ability to function in a multisystem Microsoft environment-using Word, Outlook, intranet, and the internet.
* Empathy/Customer Service: Customer-focused behavior, exhibits a helping approach that includes listening, patience, respect and empathy for another's position.
* Microsoft Dynamics is a plus, but not required.
Supervisory Responsibilities: None
Minimum Qualifications: High school diploma required. Customer service experience. Computer experience.
Language Skills: Ability to read, analyze, and interpret medical device questions/documentations and process all requests accordingly. Ability to write business correspondence with clients and vendors. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Essential Job Functions: Critical features of this job are described above, they may be subject to change at any time due to reasonable accommodation or other reasons.
* Mental: Must be able to effectively communicate with others; complete and understand complex situations, analysis of numbers; read, analyze and interpret written materials; meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems.
* Physical: Must be able to sit for hours at a time while operating a phone and/or computer. Moderate noise level and limited exposure to physical risk.
Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.
Equipment Used: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, credit, and/or criminal background check.
AMT is an Equal Opportunity/Affirmative Action Employer.
Benefits:
* Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service.
* Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others.
* 401k: AMT matches 100% of your contribution, up to 3% of your salary.
* Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one
Other Exciting Perks!
* Family-oriented, Positive Working Environment
* Discretionary Yearly Raises
* On-site Vending & Gym
* Annual Employee Appreciation Picnic
* Tuition Reimbursement
* Employee Referral Bonus Program
* Employee Assistance Program
Patient Access Representative I
Patient access representative job in Millersburg, OH
Job Description Pomerene Hospital, situated in Millersburg, Ohio, is a community-focused healthcare facility dedicated to providing quality medical services to the region. Known for its patient-centered approach, the hospital offers a range of services, including emergency and hospital medical care, surgical procedures, specialized treatments, as well as physician-based services. Pomerene plays a vital role in enhancing the well-being of its community, fostering a compassionate environment for patients and their families, serving out the mission of "caring for our community's health".
Today, Pomerene Hospital operates as a 55-bed, independent, not-for-profit rural community hospital. As one of the largest employers in Holmes County, Pomerene Hospital serves not only the local community but also residents from all neighboring counties.
Working with us you will be eligible for:
Medical, Dental, and Vision Insurance
Life Insurance
Voluntary Accident and Critical Illness Insurance
Short-Term Disability
FSA Options
403(b) with Employer Matching & Contributions
Employer-Paid Certifications
Tuition Reimbursement
Generous Paid Time Off
The Patient Account Representative interviews the patient or his/her representative to obtain patient demographics. This position also secures insurance information, eligibility, and benefits. Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology.
Essential Functions:
Moves throughout the facility, appropriately assists in emergency drills and performs the physical requirements needed to deliver services as assigned.
Performs the manual and administrative responsibilities of this position according to hospital and department policy and procedure.
Provides a positive internal and external communication system for all customers.
Prioritizes tasks in a changing work environment and can perform work with frequent interruptions.
Demonstrates commitment to Pomerene Hospital's Values.
Delivers service that builds customer satisfaction.
Effective written and verbal communication skills
Ability to multitask within multiple accounts in high volume insurance verification processes.
Maintains productivity and quality expectations set forth by department.
Participates on committees and engages in continuous improvement efforts.
Ability to provide PBX operator functions
Qualifications:
High School Diploma/GED -Required
Healthcare/Medical Experience-Preferred
Patient Access Representative Internal Medicine Group
Patient access representative job in Orange, OH
Patient Access Representative Internal Medicine Group - (25000C9U) Description A Brief OverviewThe Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers.
They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information.
They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service.
They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule.
The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.
What You Will DoChecking patients in and/or out for medical visits Answering the phone to address patient inquiries and scheduling appointments.
Assists patients with enrolling and utilizing MyChart.
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration Communicating information and important details to other medical care team May contact insurance companies regarding coverage, preapprovals, billing and other issues Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
Assist with completion of various types of paperwork and forms.
Effectively work EPIC workques, worklist and inbasket messages.
Schedules referrals and follow-up visits.
Accurate and timely scanning of documents into EPICAdditional ResponsibilitiesFunctions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
Actively participates in UH emergency preparedness.
Maintains a clean and organized work area.
Will be cross-trained to perform other duties as assigned.
May be scheduled to work at off-sites.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications EducationHigh School Equivalent / GED (Required) Associate's Degree or progress towards degree (Preferred) Medical Terminology (Preferred) Work Experience1+ years Customer Service (Required) 1+ years Customer Service in healthcare (Preferred) Knowledge, Skills, & Abilities Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency) Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency) Strong organizational skills (Required proficiency) Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency) Attention to detail to ensure all patient information is accurate and available (Required proficiency) Compassion to help patients and caregivers in difficult situations (Required proficiency) Understanding of the importance of confidentiality (Required proficiency) Basic knowledge of electronic health records and basic medical terminology (Required proficiency) Physical DemandsStanding Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements10% Primary Location: United States-Ohio-Orange-Chagrin-High_JEDDWork Locations: 3909 Orange Place 3909 Orange Place Orange-Chagrin-High JEDD 44122Job: Administrative SupportOrganization: Primary_Care_UHMSOSchedule: Full-time Employee Status: Regular - ShiftDaysJob Type: StandardJob Level: Entry LevelTravel: NoRemote Work: NoJob Posting: Dec 8, 2025, 3:14:07 PM
Auto-ApplyPatient Services Representative II
Patient access representative job in North Canton, OH
Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.
Schedule: Monday through Friday
What you will be doing
Greet and check in patients in a friendly, courteous, and professional manner.
Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
Prepares paperwork for patient visits.
Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
Acts as a liaison between patients, guests, back office staff and providers.
Reconciles cash against daily charge and cash reports.
Schedule and confirm patient appointments as needed.
Create, distribute, and file new patient charts/medical records.
Perform clerical tasks such as copying, sorting, scanning, and faxing.
Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
Perform any other duties as assigned
What you know
High school diploma or GED
Strong verbal and written communication skills
Desire
Telephone operator or high call volume experience
Proficient in all PSR I duties and has more than 1 year of experience
What you will receive
Competitive wages
Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
Generous paid time off (PTO) program
Seven (7) company paid holidays
401(k) retirement plan with company match
An organization focused on People, Passion, Purpose and Progress
Inspirational culture
About Midwest Vision Partners Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels.
Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.
ASSURE Patient Specialist- Youngstown, OH (Per diem)
Patient access representative job in Youngstown, OH
The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra's solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.
The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. This is a paid per fitting position.
* URGENT NEED FOR DAYTIME AVAILABILITY/FLEXIBILITY *
ESSENTIAL DUTIES
* Act as a contractor ASSURE Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra.
* Ability to provide instruction and instill confidence in Assure patients with demonstrated patient care skills
* Willingness to contact prescribers, caregivers and patients to schedule services
* Ability to accept an assignment that could include daytime, evening, and weekend hours
* Travel to hospitals, patient's homes and other healthcare facilities to provide fitting services
* Measure the patient to determine the correct garment size
* Review and transmit essential paperwork with the patient to receive the Assure garment and services
* Manage inventory of the Assure system kits, garments, and electronic equipment used in fittings
* Flexibility of work schedule and competitive pay provided
* Adhere to Pledge of Confidentiality
* Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient's case.
COMPETENCIES
* Passion: Contagious excitement about the company - sense of urgency. Commitment to continuous improvement.
* Integrity: Commitment, accountability, and dedication to the highest ethical standards.
* Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
* Action/Results: High energy, decisive planning, timely execution.
* Innovation: Generation of new ideas from original thinking.
* Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
* Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others. A critical skill for pressure situations.
* Highly organized, service and detail orientated
* Passionate about the heart-failure space and a strong desire to make a difference
* Strong interpersonal skills with communicating and assisting clinicians with providing care for patients.
* Interest and desire for life-long learning to continuously improve over time.
Customer Service Representative
Patient access representative job in North Canton, OH
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $16.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyReferral Scheduling Specialist
Patient access representative job in Boardman, OH
Referral Scheduling Specialist -
Southwoods Executive Centre
Southwoods Health is hiring a Referral Scheduling Specialist to work in our Referrals Department in the Southwoods Executive Centre in Boardman, Ohio. The Referral Scheduling Specialist is responsible for processing and following up on referrals to inside and outside physicians as well as handling outbound patient calls with primary responsibility of scheduling encounters.
Essential Duties:
Schedule patient appointments.
Updates patient demographics and registers patients for services using insurance verification software.
Send out and maintain records of physician and facility referrals.
Gather all information needed to schedule patient.
Reaches out to initiating physicians to acquire additional information needed for timely scheduling.
Follow up on referrals placed to ensure that patient has been scheduled appropriately.
Responsible for managing referral workflow through ARM or other referral worklists.
Answer questions and provide information in person and via telephone.
Update patient referral information in chart or EMR.
Trains and assists other Call Center staff helping with referral duties.
Ensure all processes at responsible physician practice maintains compliance with all regulatory agencies.
Qualifications:
Training or courses in business office activities, computer skills, and medical terminology (preferred).
Effective communication skills, ability to problem solve, and great attention to detail.
Excellent customer service and de-escalation skills.
Ability to maintain professional demeanor at all times, strong ethical and moral principles.
1-2 years' experience handling medical office referrals preferred.
Full-time. Monday-Friday. Choose your own schedule 6am-2:30pm, 7am-3:30pm, 7:30am-4pm or 8am-4:30pm.
At Southwoods, it's not just about the treatment, but how you're treated.
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Medical Receptionist - Full benefits, 401k matching, national growth opportunities!
Patient access representative job in Tallmadge, OH
Company: Novus Clinic Job Title: Patient Coordinator Department: Ophthalmology Reports To: Clinic Supervisor is located in Tallmadge, OH Hours: Monday 8:30 AM - 5:00 PM Tuesday 8:30 AM - 7:00 PM Wednesday 8:30 AM - 2:00 PM Thursday 8:30 AM - 6:00 PM
Friday
8:30 AM - 5:00 PM
Saturday
8:00 AM - 2:00 PM - rotating Saturdays!
SUMMARY
A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
* Answer phones (both external and internal); assure prompt, courteous service at all times
* Practice urgency at all times with patients' time, as well as Doctor's time and schedule
* Manage patient flow in the office
* Knowledge of common fees charged for common visits and collect correct payments
* Complete daily reconciliations / close day / countdown cash drawer
* General office duties and cleaning to be assigned by manager
QUALIFICATIONS
* Ability to interact with all levels of employees in a courteous, professional manner at all times
* Desire to gain industry knowledge and training
* Demonstrates initiative in accomplishing practice goals
* Ability to grow, adapt, and accept change
* Consistently creating a positive work environment by being team-oriented and patient-focused
* Commitment to work over 40 hours to meet the needs of the business
* Reliable transportation that would allow employee to go to multiple work locations with minimal notice
EDUCATION AND/OR EXPERIENCE
* Minimum Required: High school diploma or general education degree (GED)
* Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
LICENSES AND CREDENTIALS
* Minimum Required: None
SYSTEMS AND TECHNOLOGY
* Proficient in Microsoft Excel, Word, PowerPoint, Outlook
PHYSICAL REQUIREMENTS
* This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyPatient Services Representative I
Patient access representative job in Boardman, OH
Job DescriptionDescriptionGreet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.
Schedule:
What you will be doing
Greet and check in patients in a friendly, courteous, and professional manner.
Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
Prepares paperwork for patient visits.
Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
Acts as a liaison between patients, guests, back office staff and providers.
Reconciles cash against daily charge and cash reports.
Schedule and confirm patient appointments as needed.
Create, distribute, and file new patient charts/medical records.
Perform clerical tasks such as copying, sorting, scanning, and faxing.
Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
Perform any other duties as assigned
What you know Required
High school diploma or GED
Strong verbal and written communication skills
Desire
Telephone operator or high call volume experience
Entry Level
BSM Consulting : New Employee Orientation
1st Health Compliance Training (as required)
What you will receive
Competitive wages
Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
Generous paid time off (PTO) program
Seven (7) company paid holidays
401(k) retirement plan with company match
An organization focused on People, Passion, Purpose and Progress
Inspirational culture
Customer Patient Liaison
Patient access representative job in Strongsville, OH
Client Patient Liaison Small Miracles Animal Hospital 8600 Pearl Rd, Strongsville OH 44136 Benefits: ● 401(k) ● 401(k) matching ● Dental Insurance ● Health Insurance ● Vision Insurance ● Employee Discount ● Paid Time Off Job Type: Full Time About Us: Our mission statement is “Focusing on wellness, one miracle at a time”. Small Miracles Animal Hospital is a privately owned practice rooted in philanthropic beliefs. We are “Cat Friendly” and practice “Fear Free” principles. As we are a private company, we can practice exceptional care based on doctor recommendations (not corporate standard operating procedures), at fair prices. Our hospital family is an extension of our own and through a proper work-life balance, we hope to help them achieve their personal and professional goals.
Job Responsibilities include but are not limited to:
● Greet all clients and their pets in a friendly and professional manner
● Coordinate the flow of pets and owners in the lobby; placate owners distressed by long wait times, scheduling glitches and other problems
● Perform cashiering duties, process refunds, returns and credits
● Answer the phone, check voicemails and return client calls
● Respond to clients, schedule appointments and log prescription requests though PetDesk
● Answer and send emails and faxes to clients, other veterinary practices and businesses
● Receive and distribute incoming mail; process outgoing mail
● Scan in any necessary documents and attach to patient medical records
● Input data into Veterinary Software System to schedule patients, check patients in and out, update medical records and log communication
● Support Vet Tech & Veterinary staff when needed
● Maintain cleanliness and organization of the reception area Minimum Qualifications/ Requirements:
● High school diploma, GED or equivalent combination of education and/or experience
● Must be flexible with scheduling and able to work evening hours
● Ability to learn basic veterinary medicine terminology including names of medications, vaccinations, and routine testing to be able to confidently discuss with clients
● Previous experience working in a veterinary facility
● Ability to multitask and work in a fast paced environment
● Proficient computer skills, including experience with veterinary software systems
● Excellent communication and interpersonal skills
● Must have a genuine love for animals and their well being
Auto-ApplyFront Office Coordinator - Part Time
Patient access representative job in Toronto, OH
At Summit Physical Therapy, we take pride in delivering one-on-one attention and personal care in a positive and supportive atmosphere, efficiently and effectively. Since 1993, we have delivered thousands of healing treatments to northern West Virginia residents and now offer the same to those living in Southwestern Pennsylvania.
Summit Physical Therapy is a team of licensed physical therapists who use a unique combination of positive motivation, personal attention, and hands-on techniques to help thousands achieve healthier, more active lives. And behind the scenes, we have a highly trained staff of physical therapy assistants and professionals who keep our patients focused on recovery and our business running smoothly.
We've been voted #1 in the Ohio Valley since 1993 by the readers of Weirton Daily Times and Herald Star. Join our winning team by applying online today!
Job Description
Are you looking for a career where you can call your forever work home? Do you want to work with people that you consider family? Summit Physical Therapy seeks a motivated and enthusiastic individual to join our team as a
Front Office Coordinator.
Our facility is spacious and well-equipped, and we pride ourselves on our dedication to our patients by providing the best care possible.
Job Duties:
Greeting patients and providing outstanding customer service
Accounts Receivables, and Collections
Coordinating the care for each patient from initial evaluation to discharge
Answering phones
Electronic scheduling
Data entry
Verifying current personal and financial information
Maintaining patient charts and electronic medical records
Collecting, posting, and depositing patient payments
Faxing, filing, and performing any other duties as assigned
Qualifications
High school graduate or equivalent
Must have 1+ years of previous medical front office experience
Excellent telephone skills
Proficient in Word and Excel
Previous experience with medical software preferred
Available and flexible with your hours
Close attention to detail
Great time management and organizational skills
Team player attitude and energetic with a focus on excellent customer service
Additional Information
Competitive compensation
401k
Multiple opportunities for professional development, specialization, and leadership
Employee discount plans
Employee Assistance Program (EAP)
Investment from a company that wants you to succeed and thrive
Front Office Coordinator - Part Time
Patient access representative job in Toronto, OH
At Summit Physical Therapy, we take pride in delivering one-on-one attention and personal care in a positive and supportive atmosphere, efficiently and effectively. Since 1993, we have delivered thousands of healing treatments to northern West Virginia residents and now offer the same to those living in Southwestern Pennsylvania.
Summit Physical Therapy is a team of licensed physical therapists who use a unique combination of positive motivation, personal attention, and hands-on techniques to help thousands achieve healthier, more active lives. And behind the scenes, we have a highly trained staff of physical therapy assistants and professionals who keep our patients focused on recovery and our business running smoothly.
We've been voted #1 in the Ohio Valley since 1993 by the readers of Weirton Daily Times and Herald Star. Join our winning team by applying online today!
Job Description
Are you looking for a career where you can call your forever work home? Do you want to work with people that you consider family? Summit Physical Therapy seeks a motivated and enthusiastic individual to join our team as a Front Office Coordinator. Our facility is spacious and well-equipped, and we pride ourselves on our dedication to our patients by providing the best care possible.
Job Duties:
Greeting patients and providing outstanding customer service
Accounts Receivables, and Collections
Coordinating the care for each patient from initial evaluation to discharge
Answering phones
Electronic scheduling
Data entry
Verifying current personal and financial information
Maintaining patient charts and electronic medical records
Collecting, posting, and depositing patient payments
Faxing, filing, and performing any other duties as assigned
Qualifications
High school graduate or equivalent
Must have 1+ years of previous medical front office experience
Excellent telephone skills
Proficient in Word and Excel
Previous experience with medical software preferred
Available and flexible with your hours
Close attention to detail
Great time management and organizational skills
Team player attitude and energetic with a focus on excellent customer service
Additional Information
Competitive compensation
401k
Multiple opportunities for professional development, specialization, and leadership
Employee discount plans
Employee Assistance Program (EAP)
Investment from a company that wants you to succeed and thrive
Patient Service Representative
Patient access representative job in Steubenville, OH
Job Description
Patient Service Representative (PSR)
Competitive fee for service
Flexibility - work around your schedule
Lifesaving medical technology
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives.
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest .
LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
Contact caregivers and family to schedule services
Willingness to accept assignments which could include daytime, evenings, and/or weekends.
Travel to patient's homes and health care facilities to provide services
Train the patient and other caregivers of patient (if applicable) in the use of LifeVest
Program LifeVest according to the prescribing physician's orders
Measure the patient and determine correct garment size
Review with patient, and have patient sign, all necessary paperwork applicable to the service.
Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
Manage device and garment inventory
Disclose family relationship with any potential referral source
Qualifications:
Have 1 year patient care experience
Patient experience must be in a paid professional environment (not family caregiver)
Patient experience must be documented on resume
Completion of background check
Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
Disclosure of personal NPI number (if applicable)
Valid driver's license and car insurance and/or valid state ID
Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
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Patient Service Coordinator (Medical Assistant/Front Office Role)
Patient access representative job in Steubenville, OH
Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience.
* Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service.
* Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces.
Why You'll Love This Opportunity:
* Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise.
* Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference.
* Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays!
If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day!
Responsibilities:
* Completes vital signs, specimen testing and EKGs as needed.
* Organizes daily schedule of patients, greet patients and assigns rooms.
* Orders supplies for unit as necessary.
* Maintains competency requirements.
* Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
* Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
* Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
* Other Duties as Assigned.
* Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
* Anticipates and responds to meet customer needs.
* Respond appropriately to crisis situation as a team member.
* Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
* Assists in the registration of patients to include verification and confirmation of health insurance coverage.
* Immediately report any situation that may impact safety of patients, visitors and staff.
* Provides front desk coverage as assigned.
* Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
* Account for all customers in the clinic.
* Provides lobby/waiting room coordination and supervision.
* Serve as liaison between customer and clinic staff.
* Collects 100% of copays daily and correctly balances at the end of each day.
* Coordinates scheduling to include testing.
* Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.
* High School graduate or equivalent required.
* Minimum of three years of direct patient care and or phlebotomy experience.
* Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
* Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
* Possesses excellent organizational skills.
Licensure, Certifications, and Clearances:
* Medical Assistant or Phlebotomy licensure preferred
* CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
* Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
* Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Patient Care Coordinator
Patient access representative job in Brunswick, OH
We are looking for a Patient Care Coordinator to join the team! The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.
Responsibilities
Responsibilities
* Greet and welcome patients in a timely, professional and engaging manner
* Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
* Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
* Contact patients to follow up on visits and to build lasting patient relationsships
* Ensure compliance with health, privacy, and safety regulations
* Travel as needed for training and to perform job functions
Benefits for FT Employees
* Healthcare Benefits (Medical, Dental, Vision)
* Paid time Off
* 401(k)
* Employee Assistance Program
Qualifications
Qualifications
* Minimum of high school diploma or equivalent required
* 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
* Experience with dental practice management software such as Denticon/Dentrix preferred
* Excellent communication skills to interact with patients, office staff, and third party stakeholders
* Attention to detail in maintaining patient records and managing financial transactions
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
Auto-ApplyPatient Care Coordinator
Patient access representative job in Brunswick, OH
We are looking for a Patient Care Coordinator to join the team!
The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.
Responsibilities
Responsibilities
Greet and welcome patients in a timely, professional and engaging manner
Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
Contact patients to follow up on visits and to build lasting patient relationsships
Ensure compliance with health, privacy, and safety regulations
Travel as needed for training and to perform job functions
Benefits for FT Employees
Healthcare Benefits (Medical, Dental, Vision)
Paid time Off
401(k)
Employee Assistance Program
Qualifications
Qualifications
Minimum of high school diploma or equivalent required
2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
Experience with dental practice management software such as Denticon/Dentrix preferred
Excellent communication skills to interact with patients, office staff, and third party stakeholders
Attention to detail in maintaining patient records and managing financial transactions
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
Auto-Apply