Patient access representative jobs in Cleveland, OH - 1,380 jobs

Findaway is dedicated to delivering simple and immediate access to content - wherever you are, whenever you want! We've had the privilege of being recognized multiple years in the INC. 500/5000 fastest growing companies in America, in the Weatherhead 100 as one of the fastest growing company in Northeast Ohio, NorthCoast 99 “Best Places to Work” with a distinction award for “Passion” and on the Plain Dealer's Top Workplaces list. Our Core Values were firmly entrenched in the workplace prior to the launch of our first product, and will remain the most important building block of Findaway as we continue to grow. We believe that you either find a way, or make one. Findawayers believe nothing is impossible. We work hard, but we laugh a lot. A lot. And we think that is the way it should be. Do you thrive in a fast-paced challenging environment? Do you believe in conversations over emails? Do you possibly have a slight addiction to coffee? At Findaway, we don't just have jobs; we build careers, relationships, and achieve success as a team. We hire, retain, and continue to develop the best talent in the industry! Job Description The Playaway Products Team is hiring two Customer Service Representatives to help support our growing business! One Full-Time Customer Service Representative Primary responsibilities: Be the voice of the company as the first line of inbound customer service support through various communication channels including answering phones, managing e-mail responses and monitoring web chat tool. Manage business order needs including order entry, changes, approvals, and tracking. Coordinate Playaway sampling initiatives. Facilitate customer data updates within the system and other business critical information. Support e-commerce website with customer troubleshooting and internal testing needs. Learn and function within our internal NetSuite business system. Direct customer outreach for past due invoice followup and documentation. Qualifications Critical thinking and problem solving skills for customer and data troubleshooting that arises. Efficiency in computers and technology for internal operating system and website support. Proficient in Microsoft Office applications including Word, PowerPoint, Excel and Outlook. Ability to learn a new operational system and follow guided instructions. Friendly and professional team player with excellent written and verbal communication skills for communicating directly with customers. Strong organizational skills with the ability to shift focus in our fast paced environment. Comfortable with a bit of self training paired with the ability to quickly reference necessary notes/training info. Ability to manage high volume of workloads and to work within an environment with changing priorities. Bachelors degree required. Additional Information All your information will be kept confidential according to EEO guidelines.

Department: Health Industry Solutions Reports To: Program Manager, Health Industry Solutions Recruitment Type: External/Internal Employment Type: Part-Time Faculty Non-Union Work Schedule: hours depend on program needs Job Description: SUMMARY Teaches a full range of skills and knowledge for the certificate program in Comprehensive Patient Access Specialist. Prepares students to pass the Certified Healthcare Access Associate (CHAA) examination. ESSENTIAL FUNCTIONS * Deliver a comprehensive range of skills and knowledge required by the Workforce Career and Economic Development Division for the Health Industry Solutions, particularly within the Patient Access Specialist program * Provide effective leadership, supervision, and control of classroom activities, ensuring a conducive learning environment * Implement the approved healthcare training curriculum to enhance the learning experience of program participants * Present well-prepared, organized, and clear lectures and classroom activities that align with the course syllabus (including medical terminology, Electronic Health Records, Ucertify, Fundamentals of Billing/Reimbursement, Introduction of Patient Access and CHAA study guide) and school policies * Monitor attendance, maintain accurate, up-to-date records, and evaluate the educational performance of participants in accordance with college and department requirements * Identify and refer participants to supportive services when necessary to enhance student success * Maintain up-to-date knowledge of current changes and trends in the healthcare industry * Promote students' development and effective use of skills in areas such as critical and analytical thinking, evaluation, communication, professionalism, customer service, computation, problem solving, and decision-making * Provide students with timely information and feedback on their academic progress regarding quizzes, tests, homework, and projects * Follow all College retention policies to ensure student attendance. * Perform other duties as assigned. REQUIRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAINING * Associate degree * Minimum of 5 years' experience as a Patient Access Specialist or Patient Service Representative in a hospital setting * Must possess CHAA or CHAM certifications * Must be an approved proctor through NAHAM * Prior classroom instruction and/or training experience in healthcare KNOWLEDGE, SKILLS & ABILITIES * Ability to instruct through remote and in-person delivery using platforms like Blackboard, virtual classrooms, and online Learning Management Systems * Demonstrate intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint * Ability to respond appropriately to the needs of the community with sensitivity * Ability to manage key metrics * Must possess excellent oral and written communication skills * Ability to multitask effectively in a fast-paced environment * Credibility, presence, and excellent facilitation abilities are required * Possess a thorough understanding of all College policies and actively participate in their implementation and enforcement COMPETENCIES CRITICAL COMPETENCIES * Service Focus * Communication * Quality of Work VERY IMPORTANT COMPETENCIES * Time Utilization * Collaboration IMPORTANT COMPETENCIES * Adaptability * Continuous Improvement PREFERRED QUALIFICATIONS * Bachelor's Degree * Demonstrated basic Blackboard skills (equivalent program) * Demonstrated experience with online instruction. * Professional presentation skills * Active membership in the National Association of Healthcare Access Management PHYSICAL DEMANDS/WORKING CONDITIONS (The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) * The work is performed in a normal, professional office or technical lab environment; * The work area is adequately lighted, heated and ventilated; * Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.; * Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite Special Note: This is a Part-Time Non-Bargaining Unit Position, with the following Set Rate of Pay: $30.00/ hour. If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure. Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen. Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Commonwealth Rolled Products is a leading manufacturer of Aluminum rolled products for the Automotive, Commercial, and Industrial markets. The Company operates its production facility in Lewisport, KY with the support of an Automotive Innovation Center for R&D, Sales and Field Service in Madison Heights (DET), and Inside Sales in the Cleveland, OH area. Our Industrial Products Account Management team is seeking to add a talented Account Management Representative to our Cleveland, Ohio office. The purpose of this role is to provide superior sales and service to customers (both current and new) via effective, measurable administration of account management processes while protecting the interests of Commonwealth. This role contributes to achievement of strategic initiatives and objectives by offering guidance/expertise to key customers and other members of Industrial Products Account Management. Responsibilities Include: * Actively participate in maintaining a zero incident safety culture. * Live and champion the Commonwealth Rolled Products Core Values; Safety, Integrity, Customer Focus, Ownership, Excellence, and Teamwork. * Frontline role accountable for representing Commonwealth Rolled Products to prospects and existing customers. * Work with customers to identify sales opportunities. Negotiate pricing with the customers. This includes trial requests, sales for surplus inventory, sales for unallocated capacity, sales for depot stock, spot buys and contract business. * Manage a designated account base of distributors, OEMs and / or brokers. This includes all aspects from prospecting through long-term selling and servicing. * Accountable for accurate entry of orders relative to customers' specifications, instructions, and corporate guidelines. Also consistently meet guidelines for contractual agreements within customer base. * Accurately record and manage all bookings in Commonwealth's capacity management system to ensure weekly capabilities are not over allocated and customer order lead-times are honored. * Perform inventory management to successfully meet customer and order requirements. This includes analyzing current inventories for aged metal, inventory holds, and release dates. Work with customers to manage delivery releases and communicate the releases to Supply Chain. * Demonstrate the ability to make decisions effectively and independently within approved guidelines set forth by Commonwealth Rolled Products. * Research, analyze and resolve customer deductions and overpayments in less than 18 days. This includes issuance of supplemental invoices and / or credits, when necessary. * Perform back up duties for team members during absences. * Develop and maintain a comprehensive product and technical knowledge base to effectively support the Industrial team and customers. This includes understanding customer requirements and specifications, Commonwealth's industrial products, EDI transactions, and all other related customer requirements. * Anticipate, meet, and exceed customers' needs to maximize customer satisfaction. Promote a strong service image to our customers and other Commonwealth teams. * Demonstrate Commonwealth values and a positive, professional behavior toward your work and colleagues. Provide guidance and assistance to other team members when needed. Communicate effectively with your customers, colleagues, and all levels of the organization. * Identify continuous improvement opportunities associated with Account Management processes. Participate in established training programs as designated by supervisory staff or identified by the AMR as self-improvement opportunities. * Enter, track and coordinate completion of sales-related Customer claims. Assist Claims Analyst in quality-related claims, deductions, and credits when necessary. * Utilize Oracle tools, specifically Sales Agreements, Item Management and Order Management to successfully enter / manage customer items and sales orders. This includes facilitating the automatic upload of EDI orders received from customers and resolving EDI failures. * Determine metal hedge requirements working with customers to analyze customer and contract requirements. Initiate metal hedging requests to the Pricing Team. Manage existing metal hedges to assess the need for adjustments. * Participate in and contribute to weekly customer calls when required. Weekly communicate open order status' to customers as required. Maintain a working account knowledge to enable discussion of inventory, orders, debits/credits, claims, quotes, and any other required topic. * Maintain a proficient understanding of Commonwealth quality systems. Contribute to certifications and audits (i.e., ISO, IATF, VAD) when required. Enter, track and complete Corrective Action Requests in a timely manner. Contribute to the completion of Customer audits and certifications. Required Qualifications: * Bachelor's degree in business related field or 2+ years' experience in commercial or procurement, supply chain roles * Excellent interpersonal, written, and verbal communication skills and organization skills * Ability to use computer applications, such as spreadsheets, word processing documents, databases, and e-mail programs. Preferred Qualifications: * Prefer experience in a metals-related business with a working knowledge of aluminum products. EEO Statement Commonwealth Rolled Products is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR team will reach out to the applicants who met the qualifications and most closely aligned with requirements of the positions.

Commonwealth Rolled Products is a leading manufacturer of Aluminum rolled products for the Automotive, Commercial, and Industrial markets. The Company operates its production facility in Lewisport, KY with the support of an Automotive Innovation Center for R&D, Sales and Field Service in Madison Heights (DET), and Inside Sales in the Cleveland, OH area. Our Industrial Products Account Management team is seeking to add a talented Account Management Representative to our Cleveland, Ohio office. The purpose of this role is to provide superior sales and service to customers (both current and new) via effective, measurable administration of account management processes while protecting the interests of Commonwealth. This role contributes to achievement of strategic initiatives and objectives by offering guidance/expertise to key customers and other members of Industrial Products Account Management. Responsibilities Include: Actively participate in maintaining a zero incident safety culture. Live and champion the Commonwealth Rolled Products Core Values; Safety, Integrity, Customer Focus, Ownership, Excellence, and Teamwork. Frontline role accountable for representing Commonwealth Rolled Products to prospects and existing customers. Work with customers to identify sales opportunities. Negotiate pricing with the customers. This includes trial requests, sales for surplus inventory, sales for unallocated capacity, sales for depot stock, spot buys and contract business. Manage a designated account base of distributors, OEMs and / or brokers. This includes all aspects from prospecting through long-term selling and servicing. Accountable for accurate entry of orders relative to customers' specifications, instructions, and corporate guidelines. Also consistently meet guidelines for contractual agreements within customer base. Accurately record and manage all bookings in Commonwealth's capacity management system to ensure weekly capabilities are not over allocated and customer order lead-times are honored. Perform inventory management to successfully meet customer and order requirements. This includes analyzing current inventories for aged metal, inventory holds, and release dates. Work with customers to manage delivery releases and communicate the releases to Supply Chain. Demonstrate the ability to make decisions effectively and independently within approved guidelines set forth by Commonwealth Rolled Products. Research, analyze and resolve customer deductions and overpayments in less than 18 days. This includes issuance of supplemental invoices and / or credits, when necessary. Perform back up duties for team members during absences. Develop and maintain a comprehensive product and technical knowledge base to effectively support the Industrial team and customers. This includes understanding customer requirements and specifications, Commonwealth's industrial products, EDI transactions, and all other related customer requirements. Anticipate, meet, and exceed customers' needs to maximize customer satisfaction. Promote a strong service image to our customers and other Commonwealth teams. Demonstrate Commonwealth values and a positive, professional behavior toward your work and colleagues. Provide guidance and assistance to other team members when needed. Communicate effectively with your customers, colleagues, and all levels of the organization. Identify continuous improvement opportunities associated with Account Management processes. Participate in established training programs as designated by supervisory staff or identified by the AMR as self-improvement opportunities. Enter, track and coordinate completion of sales-related Customer claims. Assist Claims Analyst in quality-related claims, deductions, and credits when necessary. Utilize Oracle tools, specifically Sales Agreements, Item Management and Order Management to successfully enter / manage customer items and sales orders. This includes facilitating the automatic upload of EDI orders received from customers and resolving EDI failures. Determine metal hedge requirements working with customers to analyze customer and contract requirements. Initiate metal hedging requests to the Pricing Team. Manage existing metal hedges to assess the need for adjustments. Participate in and contribute to weekly customer calls when required. Weekly communicate open order status' to customers as required. Maintain a working account knowledge to enable discussion of inventory, orders, debits/credits, claims, quotes, and any other required topic. Maintain a proficient understanding of Commonwealth quality systems. Contribute to certifications and audits (i.e., ISO, IATF, VAD) when required. Enter, track and complete Corrective Action Requests in a timely manner. Contribute to the completion of Customer audits and certifications. Required Qualifications: Bachelor's degree in business related field or 2+ years' experience in commercial or procurement, supply chain roles Excellent interpersonal, written, and verbal communication skills and organization skills Ability to use computer applications, such as spreadsheets, word processing documents, databases, and e-mail programs. Preferred Qualifications: Prefer experience in a metals-related business with a working knowledge of aluminum products. EEO Statement Commonwealth Rolled Products is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR team will reach out to the applicants who met the qualifications and most closely aligned with requirements of the positions.

Please Note!!! Although you are submitting an employment application and resume for this job on Indeed or Zip Recruiter, you will still need to put in an employment application and resume at NEON. Please visit our website at **************************************************** General Duties Under the supervision of the Dental Health Service Manager, the Dental Patient Representative supports the Dentist in registering the dental patients, coordinating appointments, cash collection, charge entry, billing, coordination of benefits, insurance verification, incoming dental calls, discussing treatment plans, screening of emergency walk-ins and day appointment performs a variety of dental assisting duties while promoting quality dental care for outpatients and a safe environment of minimal stress. The Dental Patient Representative assists the dentist, teaches the patient how to care of their teeth, communicates effectively with patients( parents if patient is a child), maintains equipment and inventory, and follows universal precautions and all OSHA requirements. Education High School Diploma or GED. Minimum Qualifications Ability to serve as a mature and competent receptionist. Ability to display skill and tact in greeting patients. Ability to plan and organize. 2+ years of experience in a fast paced office environment. Technical Skills Computer Skills- Microsoft Office, Keyboard (We utilized electronic dental records and digital x-rays).

Responsible for supporting the company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties: • Applies knowledge of company products/services to efficiently process customer information, and respond to inquiries and complaints in a diplomatic manner. • Builds and maintains quality relations with assigned customers. • Contacts customers via telephone or correspondence as frequently as necessary to meet goals. • Maintains updated, organized files on all assigned customers. • Completes and submits required documentation. • Contacts customers to obtain missing information or data to ensure an accurate customer database. • Traces and expedites late orders to ensure customer satisfaction. • Trains new Customer Service Representatives as requested. • Performs other related duties as assigned.

Customer Service Representative (CSR) Who We Are D&S Automotive was founded in 1977 and has since grown to become a leader in Northeast Ohio collision repair and automobile restyling. The company is locally owned and headquartered in Mentor, Ohio, with a total of six locations, two in Mentor, and one each in Chardon, Elyria, Kirtland, and North Ridgeville. D&S Automotive's unrivaled customer experience and attention to detail has earned them a reputation in the community for its award-winning service, quality customer care and community involvement. What We Value Philanthropy: We passionately believe that it is our communities and the people that make up our communities that shape our business and make us a successful company. Our desire is to embrace philanthropy and maintain a culture of giving to better our community just like it betters us. Family: Families care about one another. They show admiration and respect whilst also supporting in times of need. They relate to each other and use this to solve problems and achieve common goals. At D&S Automotive, we work to maintain a welcoming atmosphere where employees have opportunities to build camaraderie and elevate teamwork. About the Position The Customer Service Representative (CSR) is vital to the flow of information within each of our collision centers. This position is responsible for handling incoming phone calls, greeting customers, and assisting the collision center staff with billing and appointments. This is a full-time opportunity that works during the 7:45 am - 5:30 pm time frame, Monday through Friday. We offer competitive compensation, as well as medical, vision, dental, PTO, continuing education opportunities, Paid Holidays, Paid Volunteering Program, Paid Life Insurance and 401(k) plan with match. The Customer Service Representative will report to the Collision Center Manager and pay will commensurate with the chosen candidate's experience. Essential Job Functions Handle incoming phone traffic and ensure questions get answered or transferred to the appropriate person to assist them. Schedule, confirm, and follow up on customer estimate, drop off, and pick up appointments Greet customers that enter the facility and get their information Regularly update customers on the status of their vehicles during the repair process Monitor incoming Podium messages and reply or ensure that the appropriate person is assigned Assist in preparing final billing Supplemental Reviewing Manage rental car reservations Manage repair schedule and distribute work load Communicate with insurance companies and fleet customers regarding payments, additional information or photos requested, etc. Prepare folders for delivery of vehicles back to customers Assist in final delivery of vehicles back to customers; walk them through the repairs and paperwork Maintain safe and clean lobby area, including stocking pens and marketing materials Order office supplies as needed Other duties as assigned by supervisor(s) Minimum Requirements High school diploma or equivalent 3+ years of experience with over the phone customer service experience Valid driver's license and ability to pass a background/credit check Proficient computer skills, including Microsoft Office Suite Prior Automotive Service or Auto Body experience is preferred Prior experience working in CCC One preferred Characteristics Sought Exceptional organizational skills and attention to detail Friendly and outgoing personality Effective communication skills Sales-minded, with excellent follow through skills Willingness to learn Ability to adapt and thrive in a fast-paced and ever-changing environment Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. D&S Automotive is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. All candidates upon Offer of Employment will be required to submit to a Background/Credit Check. For the Background Check we look for prior felonies. We run the Credit Check because in your position you may handle sensitive information including customer credit cards, cash, etc.

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. Position Summary: Customer service representatives process orders, provide information about Applied Medical Technology's products and services, and handle customer complaints. Pay for this role starts at $20/hr. This position is 100% on-site in Brecksville, OH. Duties and Responsibilities: This following list of duties and responsibilities is not comprehensive but meant to represent the most common or important duties of the position. Other duties may be required and/or assigned. Demonstrate a sincere desire to assist customers and put their needs first. Communicate effectively, based on a customer's mindset. Research, navigate and independently locate answers from webpages and resources (e.g. DFU) in a variety of situations. The primary function is to receive purchase orders and enter sales orders into ERP database Microsoft Dynamics. Ensure that the order entry, shipping, and billing information is accurate for each order. Verify product, price, freight terms, credit terms, and other conditions of sale. Manage time effectively. Enter a large volume of orders and respond promptly to customer inquiries. Attention to detail and accuracy is paramount. Responsible for double-checking own work, and the work of others, to limit errors. Set up new customers in ERP system, verify tax status, and coordinate credit applications and tax exemption forms with accounting. The customer service representative will provide information to customers in response to inquiries about products and services, via email and phone. Some product knowledge is required to converse with customers. Effectively manage incoming calls from buyers and direct customers, and handle them appropriately and promptly. Verify order status and all related aspects for fulfillment of customers' sales orders. Handle complaints or returns received directly from our customers, or through other internal departments. The complaint/return process has many steps and will require a high attention to detail. After training you will be expected to troubleshoot customer product issues over the phone. Ensure that all responses are timely and inquiries or complaints receive the necessary resolution and follow up. Possess a strong work ethic and team player mentality as this position requires all customer service representatives to work together. Ability to coordinate workload with teammates is a must. Other duties as assigned Requirements Requirements: Proficient communication, organization, & computer skills, emphasizing excellent external and internal customer communication skills. Must be able to work independently, accurately, and be detailed oriented. Prior experience with ERP system Microsoft Dynamics will be given strong consideration. Ability to effectively communicate in a positive and comprehensive manner Strong phone contact handling skills and active listening Ability to multi-task, prioritize, organize, and manage time effectively. Able to manage multiple priorities. Strong interpersonal skills and the ability to work in a team environment as well as independently Detail-oriented, quality conscious, and a self-starter with organizational skills. Computer Literacy: Ability to function in a multisystem Microsoft environment-using Word, Outlook, intranet, and the internet. Empathy/Customer Service: Customer-focused behavior, exhibits a helping approach that includes listening, patience, respect and empathy for another's position. Microsoft Dynamics is a plus, but not required. Supervisory Responsibilities: None Minimum Qualifications: High school diploma required. Customer service experience. Computer experience. Language Skills: Ability to read, analyze, and interpret medical device questions/documentations and process all requests accordingly. Ability to write business correspondence with clients and vendors. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Essential Job Functions: Critical features of this job are described above, they may be subject to change at any time due to reasonable accommodation or other reasons. Mental: Must be able to effectively communicate with others; complete and understand complex situations, analysis of numbers; read, analyze and interpret written materials; meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems. Physical: Must be able to sit for hours at a time while operating a phone and/or computer. Moderate noise level and limited exposure to physical risk. Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, credit, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. 401k: AMT matches 100% of your contribution, up to 3% of your salary. Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! Family-oriented, Positive Working Environment Discretionary Yearly Raises On-site Vending & Gym Annual Employee Appreciation Picnic Tuition Reimbursement Employee Referral Bonus Program Employee Assistance Program Salary Description Starting at $20/hr

Patient Access Representative II Gynecological Oncology - (25000A4M) Description Travel is required 2-3 days per week. A Brief Overview The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience. What You Will Do Checking patients in and/or out for medical visits Answering the phone to address patient inquiries and scheduling appointments. Assists patients with enrolling and utilizing MyChart. Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration Communicating information and important details to other medical care team May contact insurance companies regarding coverage, preapprovals, billing and other issues Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances. Assist with completion of various types of paperwork and forms. Effectively work EPIC workques, worklists and inbasket messages. Schedules referrals and follow-up visits. Accurate and timely scanning of documents into EPIC. Resource for new hire orientation and training. Identifies and recommends process improvements, projects and workflows. Exceeds team productivity and quality standards. In certain work environments, may be cross-trained to function as a Provider Administrative Assistant. May schedule surgical procedures. Additional Responsibilities Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency. Maintains a clean and organized work area. May be cross-trained to perform other duties as assigned. Actively participates in UH emergency preparedness. May be scheduled to work at off-sites Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Qualifications Travel is required 2-3 days per week. The locations are Mentor, Parma, Westlake, Mayfield Heights/Beachwood, Geauga and CMC. Education High School Equivalent / GED (Required) Associate's Degree (Preferred) Work Experience 2+ years Healthcare or customer service (Required) Knowledge, Skills, & Abilities Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency) Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency) Strong organizational skills (Required proficiency) Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency) Attention to detail to ensure all patient information is accurate and available (Required proficiency) Compassion to help patients and caregivers in difficult situations (Required proficiency) Understanding of the importance of confidentiality (Required proficiency) Basic knowledge of electronic health records and basic medical terminology (Required proficiency) Physical Demands Standing OccasionallyWalking OccasionallySitting ConstantlyLifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing RarelyStooping RarelyKneeling RarelyCrouching RarelyCrawling RarelyReaching RarelyHandling OccasionallyGrasping OccasionallyFeeling RarelyTalking ConstantlyHearing ConstantlyRepetitive Motions FrequentlyEye/Hand/Foot Coordination FrequentlyTravel Requirements 10% Primary Location: United States-Ohio-ClevelandWork Locations: 11100 Euclid Avenue 11100 Euclid Avenue Cleveland 44106Job: Administrative SupportOrganization: Specialty_Care_UHMSOSchedule: Full-time Employee Status: Regular - ShiftDaysJob Type: StandardJob Level: ProfessionalTravel: Yes, 25 % of the TimeRemote Work: NoJob Posting: Nov 19, 2025, 7:49:33 PM

Under the supervision of the Business Office Supervisor, the Patient

has a $4,000 hiring bonus~ Bellefaire JCB is among the nation's largest, most experienced child service agencies providing a variety of mental health, substance abuse, education, and prevention services. Bellefaire JCB helps more than 43,000 youth and their families yearly achieve resiliency, dignity and self-sufficiency through its more than 25 programs. Check out “Bellefaire JCB: Join Our Team” on Vimeo! POSITION SUMMARY: We are growing with a new program - OhioRise! We are looking for both Moderate and Intensive Care Coordinators to work in Medina County. We are looking for professionals that understand High-Fidelity Wraparound practice while providing care coordination services to identified youth that will provide specific, measurable, and individualized services to each person served. This position DOES REQUIRE (reimbursed) travel between the main office and client homes. RESPONSIBILITIES INCLUDE: Provide Wraparound Care Coordination services as part of the CME Project, using the High Fidelity Wraparound model to clients and families identified for the projects. Deliver service in a variety of settings in the home and community. Service plan should include a comprehensive 24 hour Crisis Plan. Maintain required caseload of 1:25 at any given time. Initial Plan is required within 30 days, and subsequent plans submitted every 30 days. Complete all required assessments and documents as outlined by the agency and the CME Project to include the Strengths, Needs and Cultural Discovery Assessment and the Wraparound plan. Work collaboratively with identified partners on behalf of the Child and Family team to include both formal and informal supports. Provide Community Psychiatric Support Treatment (CPST) and Therapeutic Behavioral Services (TBS) where appropriate on assigned cases and participate in crisis management as necessary. Monitor the provision and quality of services provided to the family through the Child & Family Team and act as liaison when new services/resources need to be sought or developed. Contribute to the development and maintenance of the client record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards. Provide written and verbal information related to the youth's and family's mental health based on assessment and family contact. This information will include the youth's and family's strengths and competencies, progress or lack of progress, as well as report on the services and supports put in place to assist the family. QULAIFICATIONS: Education: Minimum High School Diploma required with three years of experience in the mental health field. Bachelor's or Master's Degree in Social Work, Counseling or related field with one to two years of experience in the mental health field preferred Strong clinical skills including expertise in systemic family therapy, crisis intervention, family education, and linking/ advocacy skills. Completion of Vroon Vandenburg High Fidelity Wraparound Training Ability to perform job responsibilities with a high degree of initiative and independent judgment Sensitivity in relating to persons of varying backgrounds and demonstrated ability to work with diverse groups of people possessing various strengths, aptitudes, and abilities A valid driver's license with approved driving record (less than 6 points), personal transportation and insurance, if required to drive on behalf of the agency. BENEFITS AND SALARY: The Salary for range for this position is $44,000 - $55,000 per year, depending on relevant education and licensure. At Bellefaire, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets. Our offerings include: Comprehensive health and Rx plans, including a zero-cost option. Wellness program including free preventative care Generous paid time off and holidays 50% tuition reduction at Case Western Reserve University for the MSW programs Defined benefit pension plan 403(b) retirement plan Pet insurance Employer paid life insurance and long-term disability Employee Assistance Program Support for continuing education and credential renewal Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness Flexible Spending Account for Health and Dependent Care Bellefaire JCB is an equal opportunity employer, and hires its employees without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal, state or local law. Bellefaire JCB is a partner agency of the Wingspan Care Group, a non-profit administrative service organization providing a united, community-based network of services so member agencies can focus on mission-related goals and operate in a more cost-effective and efficient manner.

Job Description About the Role: The Patient Access II PRN position at Wooster Community Hospital plays a critical role in ensuring a seamless and positive experience for patients as they enter the healthcare system. This role is responsible for accurately registering patients, verifying insurance information, and collecting necessary documentation to facilitate timely and efficient access to medical services. The position requires a strong attention to detail and the ability to handle sensitive patient information with confidentiality and professionalism. Working primarily during the 6 a.m. to 6 p.m. timeframe, the Patient Access II will collaborate closely with clinical and administrative teams to support patient flow and optimize operational efficiency. Ultimately, this role contributes significantly to patient satisfaction and the hospital's ability to deliver high-quality healthcare services. Minimum Qualifications: High school diploma or equivalent required. Previous experience in patient registration, medical billing, or a related healthcare administrative role. Basic knowledge of medical terminology and healthcare insurance processes. Proficiency with electronic health record (EHR) systems and standard office software. Strong communication skills and the ability to handle sensitive information confidentially. Preferred Qualifications: Associate degree or higher in healthcare administration or related field. Experience working in a hospital or large healthcare facility environment. Familiarity with insurance verification software and patient financial services. Certification in patient access or healthcare administration (e.g., Certified Patient Access Representative). Bilingual abilities to support diverse patient populations. Responsibilities: Register patients accurately and efficiently, ensuring all demographic and insurance information is complete and up to date. Verify patient insurance eligibility and benefits prior to service delivery to minimize billing issues. Collect co-pays, deductibles, and other payments as required, following hospital policies and procedures. Maintain patient confidentiality and comply with HIPAA regulations in all interactions and documentation. Communicate effectively with patients, families, and healthcare team members to resolve registration or insurance issues. Assist in managing patient wait times and flow by coordinating with clinical departments and scheduling staff. Document all patient interactions and transactions accurately in the hospital's electronic health record system. Skills: The required skills enable the Patient Access II to accurately and efficiently register patients, verify insurance coverage, and collect payments, which are essential for smooth patient intake and financial operations. Strong communication skills are used daily to interact compassionately and clearly with patients and healthcare team members, ensuring understanding and resolution of any issues. Proficiency with electronic health records and insurance verification tools allows the candidate to manage patient data securely and streamline administrative workflows. Attention to detail is critical in maintaining accurate records and compliance with healthcare regulations such as HIPAA. Preferred skills, such as bilingual communication and advanced certifications, enhance the ability to serve a diverse patient population and contribute to continuous improvement in patient access services. 8 hr shifts between 6a-630p PRN- no set hours per week.

Job Description Are you a detail-oriented, friendly, and patient-focused professional looking for your next administrative opportunity? Ridge Road Family Dentistry in Parma, OH is searching for a full-time Dental Patient Coordinator to join our growing team! We're offering this position competitive pay of $25 - $37 an hour (based on experience), a signing bonus, and excellent benefits like PTO and a 401(k)! If you have experience with scheduling, insurance claims, and treatment planning as well as know your way around Eaglesoft, we want you to help us create a seamless, exceptional experience for our patients every day. ABOUT RIDGE ROAD FAMILY DENTISTRY At Ridge Road Family Dentistry, we pride ourselves on being a private, well-established dental practice in Parma. Our team is built on trust, and we are passionate about providing exceptional care with a focus on patient comfort and satisfaction. We are a cutting-edge practice that uses the latest technology to deliver the best results for our patients. We have a strong commitment to professionalism, teamwork, and growth-values that are at the heart of everything we do. Our company culture is authentic, results-driven, and grounded in building lasting relationships. We believe in taking care of our team as much as we take care of our patients, offering a supportive and collaborative environment where everyone has a chance to grow. We hope you'll join us! A DAY IN THE LIFE OF A DENTAL PATIENT COORDINATOR As a Dental Patient Coordinator, your day will start by getting the schedule ready for the day ahead, making sure every appointment is confirmed and ready to go. As the first point of contact for our patients, you'll answer questions, assist with treatment planning, and make sure insurance claims are processed smoothly. Using Eaglesoft software, you'll keep patient records in perfect order and help our office flow effortlessly. In this administrative role, you'll also provide guidance and support to patients, ensuring they feel confident and well taken care of throughout their visit. QUALIFICATIONS FOR A DENTAL PATIENT COORDINATOR 2+ years of experience in a dental office setting Preferred Qualifications: Experience in a patient coordinator role Experience with Eaglesoft software or similar systems Proficiency in scheduling, insurance claims processing, and treatment planning Strong organizational skills and attention to detail Excellent communication skills and a patient-first attitude YOUR SCHEDULE This position works Monday, Tuesday, and Thursday from 9:00 AM to 6:00 PM, Wednesday from 10:30 AM to 5:00 PM, and every other Saturday from 8:00 AM to 2:00 PM. Our practice is closed on Fridays! ARE YOU READY TO JOIN OUR OFFICE TEAM? Ready to take the next step in your administrative career with a practice that values your skills and supports your growth? Applying is quick and easy! Our mobile-friendly initial application takes only 3 minutes to complete. Don't miss out-apply today and make a lasting impact with Ridge Road Family Dentistry! Job Posted by ApplicantPro

Full-time Description At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits: Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more Robust earned paid time off program (PTO) Federal Loan Forgiveness Program (available on eligible roles) Professional Development Support SCOPE OF ROLE Reporting to the Manager, Patient Services, the Patient Services Representative will provide excellent patient support by insuring the thorough completion of patient registration, maintaining the accuracy of patient information and insurance coverages in the EHR and through proficient scheduling. The Patient Service Representative will ensure a consistently excellent patient experience when answering phone calls, greeting patients and their families, checking in patients for their appointments and assisting patients with scheduling. HOW YOU'LL SUCCEED Demonstrate a friendly, courteous and welcoming first impression to patients and their families. Ensure all patient registration items, required data and documents are consistently and accurately captured and updated as needed in the EHR. Demonstrate the ability to accurately schedule all of SH's available services while ensuring provider/clinician schedules are effectively managed. Consistently address and collect copayments and other amounts owed, ensuring patients are aware of their financial responsibility and referring them for financial assistance when needed. Consistently demonstrate dependability, patience, kind and professional communication, and willingness to assist colleagues. Demonstrate reliability and punctuality by ensuring excellent attendance with minimal unplanned time off/call-offs and scheduling planned time off as needed. Ensure all patient insurance and coverages have been properly verified and are accurately reflected in the EHR. Provide administrative support to the office including scanning, faxing and mailing. Demonstrate efficiency through multi-tasking and organization to ensure all daily tasks are consistently completed. Demonstrate proficiency in Epic, our EHR, and other platforms necessary to complete assigned tasks. Protect patient confidentiality and right to privacy by adhering to HIPAA regulations at all times. Other duties as assigned. Requirements KNOWLEDGE & EXPERIENCE High School Diploma or equivalent required. 1 year office, customer service, or related experience required. Medical office experience preferred. Previous experience in a primary care of behavioral health setting preferred. Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid preferred. Experience working with an EHR system required; EPIC experience preferred. Demonstrated proficiency with Microsoft Office, Word, and Excel. WORKING CONDITIONS Work is normally performed in a typical interior/office/clinical work environment. While hours of operation are generally standard, flexibility to work evenings and extended hours may be required. Requires periods of sitting, standing, telephone, and computer work. Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology. Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology. Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens. Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted. Possible exposure to blood borne pathogens while performing job duties. Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday. Sufficient dexterity to operate a PC and other office equipment. This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner * Answers and responds to telephone inquiries in a professional and timely manner * Schedules appointments * Gathers patients and insurance information * Verifies and enters patient demographics into EMR ensuring all fields are complete * Verifies vision and medical insurance information and enters EMR * Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients * Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete * Prepare insurance claims and run reports to ensure all charges are billed and filed * Print and prepare forms for patients visit * Collects and documents all charges, co-pays, and payments into EMR * Allocates balances to insurance as needed * Always maintains a clean workspace * Practices economy in the use of _me, equipment, and supplies * Performs other duties as needed and as assigned by manager * High school diploma or equivalent * Basic computer literacy * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Must be able to maintain patient and practice confidentiality Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Stark State College is looking for a Financial Aid & Registration Specialist who is committed to helping students and families navigate enrollment, financial aid, and registration with confidence and care. Typical Hours of Work: Typical hours are Monday through Friday, 8:00 p.m. - 4:30 p.m. Location: Main Campus, North Canton. Pay: $37,808 to $49,151 commensurate with experience. Who We Are: The positive energy at Stark State College comes from exceptionally dedicated employees who work hard for students. Success for both our employees and our students is the result. You'll be a great fit if: You'll be a great fit if you enjoy helping students navigate financial aid and registration processes, including FAFSA assistance, eligibility verification, award processing, class registration, academic records, and graduation support. This role requires strong attention to detail, comfort with college systems and technology, and a willingness to stay current on institutional, state, and federal policies while collaborating on special events that promote student success. Typical Responsibilities Include: * Process and maintain academic and student records, including registration, add/drop/withdraw transactions, schedule changes, degree audit support (Degree Works), application data entry, transcript processing, document requests, and institutional and student reporting. * Serve as secondary System Administrator for Starfish/EAB by performing term-based updates, system configuration, faculty advisor transitions, routine maintenance, reporting, and support of advising and student success initiatives. * Track, troubleshoot, and escalate Starfish technical issues to IT or the vendor; collaborate with Academic Affairs and other stakeholders to ensure effective and aligned use of the platform. * Utilize and maintain working knowledge of college systems (including Banner, ODHE/HEI, Xtender, Parchment, Degree Works, and Starfish) to verify eligibility, process academic records, and enhance workflows through technology. * Coordinate and participate in registration activities, special registration events, and graduation ceremonies; stay current on institutional policies and procedures related to student registration and academic affairs. To view the full job description, click here. To be Considered You'll Need: Associate degree required. Two (2) years of experience in a fast-paced office/administrative environment required. Preferred Qualifications (although not required): Business or accounting fields preferred. Two (2) years of experience in financial aid environment or higher education preferred, although not required. Click Here to View Outstanding Benefits You Can Expect From Stark State College: Full-time employees can expect excellent medical, dental & vision coverage; paid life and AD&D insurance; state pension/retirement (OPERS/STRS); paid time off, sick leave and paid holidays; paid Stark State tuition, tuition reimbursement and employee assistance program The work you do at Stark State will matter to the thousands of students who walk through our doors, and eventually across the commencement stage, on their journey to a better tomorrow. Come join us and learn how your aspirations can be part of a better future for them - and you. We love meeting stellar candidates, so please don't hesitate to apply.

Job Description Welcome to Distinctive Living, we're seeking a Memory Care Coordinator (Full-Time) for our Brooklyn Pointe Assisted Living facility in Brooklyn, Ohio. Here at Distinctive Living , we want our people to realize their full potential. We're passionate about personal and professional growth and will do everything we can to help you flourish. We deeply care about our team-members and partners and strive to provide a culture where people feel valued and inspired. The Memory Support Supervisor is responsible for program management of the 'Moments Matter' memory support programming within the community and for ensuring that all scheduled activity listed on the monthly calendar is happening. The Memory Support Supervisor position manages the memory support care staff to effectively engage residents during encounters. The MSS communicates with families, collaborates with the Assisted Living Director of Resident Experience (when applicable). The MSS is responsible for coordinating volunteers and seeking cooperative partnerships with area businesses, organizations or individuals to deliver activity programs in accordance with our 6 Principles of Well-Being program structure. Benefits when choosing a career with Distinctive: Medical, Dental and Vision benefits Paid Time Off 401k Retirement Plan & Life Insurance Team Member Assistance Program Responsibilities: Responsible for managing & maintaining the Resident Well-Being binder; that includes the Get to Know Me document, Resident Well-Being Profile, and Know the 25! Per the company guidelines. Responsible for ensuring that the Memory Support Signature programs are implemented and on-going. Includes: Taste & Tell (collaboration with Chef); Community Service Project; Hydration Stations within activity space; Essential Health Program as well as any other program implementation. Leads activity as scheduled; or oversees the Memory Support Specialist and/or care staff to ensure resident engagement while making sure that daily activity programming is a mix of both large and small groups, individual and parallel program opportunities. Coordinates with Director, Health and Wellness to attend family care conferences as required by state regulations. May occasionally assist with assessments of potential new residents and provide Memory Support program overview and pertinent resident engagement updates. Works with Leisure & Lifestyle staff to ensure all Memory support residents have resident-specific activity and social interaction appropriate to their current cognitive abilities. Uses 'In the Moment' resources to provide support and training to Memory Support staff to ensure activities and social programs are varied and diverse in order to meet the needs of residents in Memory Support. Ensures all staff has training sufficient to self-direct activities for residents of the Memory Support neighborhood. Responsible for managing, coaching, assisting and mentoring all care staff working within Memory Support; to maintain positive resident outcomes and minimize behavioral conflicts and assures that all staff maintain appropriate training as required by state regulations. Meets monthly with the Culinary Director (Chef) to coordinate Taste & Tell program, submit/discuss food function sheets for upcoming activities & special events and ensures that all Memory Support meals and scheduled snacks meet the organizational standards while making certain the dining room is a calm and nurturing space for resident success. Review the 24-hour log daily, to stay current on resident issues and conduct regular room sweeps to ensure no hazardous items or safety concerns are present to align with all local, state, and federal rules and regulations as they apply to services delivered in Memory Support. This involves staff selection, training and oversight, resident care and documentation, compliance with HIPAA, OSHA, Blood Borne Pathogen Guidelines, and any other rule that applies to the work done in Memory Care. Communicate effectively with resident family members while answering questions, addressing concerns or sharing updates about their loved one Works in a safe manner, ensures any employees reporting to them work in a safe manner and corrects unsafe action. Compliant with Safety Committee Standard. Should workplace injuries occur, when required, the Department Heads and Directors assist the Executive Director with the investigation, return to work, and management of the injured worker communication with care provider and Community. Fosters teamwork with co-workers, shows initiative in overcoming obstacles, takes actions which assist others beyond job responsibilities, and has a positive impact on co-workers, residents, and visitors. Perform other duties as assigned or needed. Required Skills and Experience: High School Diploma or equivalent required. Associate or Bachelor's degree in Health Services, Social Services, or Geriatrics preferred. 4+ years of management experience with employee oversight and customer relations preferred. 3+ years of experience in a dementia care setting preferred. Prior experience in recreation, occupational therapy, art, music therapy, hospitality management, teaching or coaching preferred. Experience with Microsoft Word and Excel preferred. Excellent verbal and written communication skills. Able to communicate verbally in person and over the phone. Apply today to learn why Distinctive Living is a certified Great Place to Work! Job Posted by ApplicantPro

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. Schedule (days/hours) Monday - Friday 8am - 5pm Responsibilities * Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome * Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism * Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications * At least one year related experience * Knowledge of dental terminology * Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Preferred Qualifications * Previous experience in a dental or medical office setting About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************

Client Patient Liaison Small Miracles Animal Hospital 8600 Pearl Rd, Strongsville OH 44136 Benefits: ● 401(k) ● 401(k) matching ● Dental Insurance ● Health Insurance ● Vision Insurance ● Employee Discount ● Paid Time Off Job Type: Full Time About Us: Our mission statement is “Focusing on wellness, one miracle at a time”. Small Miracles Animal Hospital is a privately owned practice rooted in philanthropic beliefs. We are “Cat Friendly” and practice “Fear Free” principles. As we are a private company, we can practice exceptional care based on doctor recommendations (not corporate standard operating procedures), at fair prices. Our hospital family is an extension of our own and through a proper work-life balance, we hope to help them achieve their personal and professional goals. Job Responsibilities include but are not limited to: ● Greet all clients and their pets in a friendly and professional manner ● Coordinate the flow of pets and owners in the lobby; placate owners distressed by long wait times, scheduling glitches and other problems ● Perform cashiering duties, process refunds, returns and credits ● Answer the phone, check voicemails and return client calls ● Respond to clients, schedule appointments and log prescription requests though PetDesk ● Answer and send emails and faxes to clients, other veterinary practices and businesses ● Receive and distribute incoming mail; process outgoing mail ● Scan in any necessary documents and attach to patient medical records ● Input data into Veterinary Software System to schedule patients, check patients in and out, update medical records and log communication ● Support Vet Tech & Veterinary staff when needed ● Maintain cleanliness and organization of the reception area Minimum Qualifications/ Requirements: ● High school diploma, GED or equivalent combination of education and/or experience ● Must be flexible with scheduling and able to work evening hours ● Ability to learn basic veterinary medicine terminology including names of medications, vaccinations, and routine testing to be able to confidently discuss with clients ● Previous experience working in a veterinary facility ● Ability to multitask and work in a fast paced environment ● Proficient computer skills, including experience with veterinary software systems ● Excellent communication and interpersonal skills ● Must have a genuine love for animals and their well being