Healthcare Bilingual Care Coordinator
Patient access representative job in East Troy, WI
💼 Now Hiring: Bilingual Care Coordinator - Children's Long-Term Support (CLTS) Program
📍
Waukesha County, WI
🕒
Full-Time | M-F, First Shift | Remote Flexibility
💰
$24.70/hour for Spanish Bilingual + 💵 $2,000 Sign-On Bonus!
Lutheran Social Services of Wisconsin & Upper Michigan is seeking a compassionate and organized Bilingual Care Coordinator (English/Spanish) to join our CLTS Waiver Program team in Waukesha County!
The Children's Long-Term Support (CLTS) Waiver Program is a federally funded Medicaid initiative that helps children with developmental, physical, or severe emotional disabilities receive services that allow them to thrive in home and community settings. As a Care Coordinator, you'll be the primary point of contact for families, helping them access and navigate essential services. 🌟
🧠 What You'll Do
🧒 Assess children's functional abilities using approved tools
📝 Develop and implement individualized service plans with families and providers
🤝 Facilitate team meetings and coordinate services based on family-centered goals
📋 Maintain accurate documentation and meet all regulatory timelines
🧭 Collaborate with internal teams and external agencies to support families
🧑 ⚖️ Testify in legal proceedings when required
💬 Communicate clearly with families, providers, and team members
🧑 🎓 Participate in staff development, training, and supervision
🎁 Perks & Benefits
🏥 Medical, Dental & Vision Insurance
💳 Flex Spending (Health & Dependent Care)
🚙 Mileage Reimbursement
🏖️ Paid Time Off + 10 Paid Holidays
💰 403B Retirement Contribution
🧑 ⚕️ Employee Assistance Program
🏅 Service Awards & Recognition
🏡 Remote Work Perks
1 remote day/week at 6 months
2 remote days/week at 9 months
3 remote days/week at 12 months
📚 Qualifications
🎓 Bachelor's degree in a human services field (e.g., Social Work, Psychology, Special Education, Counseling, etc.)
🧒 Minimum 1 year of experience working with children with disabilities
💬 Fluency in Spanish required
💻 Proficient in computer systems and electronic health records
🤝 Strong interpersonal and organizational skills
🚗 Valid driver's license and reliable transportation (MVR check required)
🌍 Work Environment
Community-based with daily travel required
Moderate noise level; occasional exposure to outdoor conditions
Flexibility to meet family needs, including crisis response
✨ Ready to make a difference in the lives of children and families? Apply today and help empower families through compassionate care coordination in the CLTS Program!
LSS is an Equal Opportunity Employer (EOE).
Scheduling Specialist Float
Patient access representative job in Milwaukee, WI
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Float Scheduling Specialist to join our team. As a Float Scheduling Specialist, you are responsible for providing services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments. This is a full-time position Monday-Friday working all shifts between the hours of 6:30am-10:30pm and traveling to seven centers in our Milwaukee market. Includes 3-4 weekend shifts per year Saturday and/or Sunday from 7:30am - 4:00pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and staff
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
(10%) Insurance
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Completes other tasks as assigned
Field Patient Service Representative
Patient access representative job in Pewaukee, WI
Are you looking for a career that offers autonomy, flexible scheduling, and the chance to make a real difference in patients' lives?
At JIMM, you can thrive in a dynamic, patient-focused environment while gaining experience that can serve as a pathway to a lucrative career in medical sales or continued healthcare service.
As a Field Patient Service Representative (PSR), you'll play a vital role in the orthopedic recovery process. You'll deliver, fit, and instruct patients in the use of durable medical equipment (DME), helping them recover from injuries or surgery. This is a great opportunity for individuals passionate about healthcare, rehabilitation, and patient support.
Why Join Us?
Flexible scheduling - Ideal for full-time or side gig seekers
Autonomy - Work independently in the field
Career starter - Build skills and gain experience in healthcare and medical sales
Make an impact - Help patients achieve lifestyle and recovery goals
Compensation & Benefits
Full-time salary: $38,000-$55,000/year (based on experience, skills, and education)
Part-time options available with some benefits below
Full-time Benefits package includes:
401(K) with company match
Company-paid life insurance & short-term disability
Paid holidays, birthday, and PTO
Choice of medical insurance plans (with dental/vision options)
What You'll Do
Deliver, fit, and instruct patients on orthopedic DME in the field
Build and maintain strong relationships with referring healthcare providers
Gain hands-on experience in orthopedic rehabilitation and patient education
Manage schedule, travel to patient sites, and provide top-tier service
Participate in an on-call rotation (some nights/weekends)
Career Growth
This role is a stepping stone to potential advancement in:
Medical sales
Healthcare service and delivery
Rehabilitation and therapy support fields
If you're ready to make a difference, grow professionally, and work with a small, supportive team, apply today to join JIMM as a Field Patient Service Representative!
Requirements
What We're Looking For
Proficient in basic software (Outlook, email, calendar apps)
Able to use a tablet and smartphone efficiently
DME, patient care, or rehab-related experience is a plus, but not required
Background in sports medicine, kinesiology, exercise science, physical therapy, or athletic training is highly valued
Must be organized, communicative, and self-motivated
Able to lift up to 50 lbs. unassisted
Must have a valid driver's license, reliable vehicle, and insurance with at least 2x state minimum liability coverage
Patient Access Representative II
Patient access representative job in Kildeer, IL
Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Patient Access Representative II
Patient Access Representative II
Location: Schaumburg, IL
Per-Diem (as needed)
Hours: Scheduling will occur between 8am - 8pm, Rotating days, weekends, and holidays
Travel: Floating Locations between Buffalo Grove, Kildeer, and Mount Prospect
What you will do:
Performs complete and accurate registration and/or admission functions across multiple access services areas or sites to provide information to maximize reimbursement, and ensures timely and thorough information to all other providers and users of patient data. Verifies insurance requirements, obtains and understands insurance benefits. Collects non-covered fees. Registers and pre-registers outpatients in more than one clinical and diagnostic location within their primary area of responsibility and multiple access areas outside hiring location. Access areas include but may not be limited to Busse Center, Emergency/Admitting Department, Immediate Care Centers, Laboratory and Cancer Services.
Interacts with patients and their representatives to collect and interpret all required demographic, insurance, financial, and clinical data necessary to facilitate patient check in and registration at point of service. Offers and/or schedules interpreter services for patients when necessary. Obtains and scans general consent for treatment, identification and insurance cards, Coordination of Benefits and other appropriate documents. Obtain and submit National Provider Identification (NPI) for providers not on staff ordering outpatient diagnostic tests. Interpret physician orders for completeness and compliance with regulatory agencies and NCH policies. Informs patients of registration processes and privacy notification, establishes financial responsibility to meet internal, regulatory or payer requirements. When applicable, completes the Medicare Secondary Payer (MSP) questionnaire and discusses potential deferral of services according to NCH policy. Initiates the Medicare Advance Beneficiary Notice (ABN), as appropriate, and explains payer policies to patients. Streamlines check in process for patient previously pre-registered and appropriately updates the account for changes identified upon arrival. Reviews physician's orders for compliance with the Illinois Department of Public Health (IDPH), and the Center for Medicare & Medicaid Services (CMS) regulations and NCH and medical staff office policies.
Ensures financial protocols and requirements are met. Refers patients to Financial Counselors for identification of financial assistance options. Identify clinical and financial criteria that require involvement of Case Management team or Financial Counseling. Collaborate with internal and external customers to provide timely resolution to third party payer requirements prior to date of service. Minimizes third party payer denials by verifying authorization of service prior to forwarding patients to service delivery areas. Maintains current knowledge of insurance requirements communicated by email, memorandum, educational matrices and in-services. Provides support to primary care practices and specialty care providers regarding utilization, authorization and referral activities. Communicates effectively with service delivery areas when unresolved financial issues impact appointment schedules.
Proficient in the use of CPT and ICD codes, and utilizes online payer resources. Utilize estimator to determine financial responsibility and attempt to secure all financial responsibility prior to the date of service. Meet monthly cash collection goals as determined collaboratively by Department Director/Manager. Maintain registration accuracy by meeting or exceeding expectations with 97% or higher accuracy score. Resolve all work queues within Department standards determined time period to release bill holds to ensure timely reimbursement. Log cash collected receipts and maintain balanced cash at all times.
Coordinates scheduling of service areas for patients requiring multiple tests. Identify and assign electronic educational programs for scheduled services. Explains patient prep and way finding instructions to patient. Collaborates with physician offices to check-in appointments and schedule tests post-physician office visits at offsite NCH locations
Electronically records all required and updated information on patient accounts in multiple hospital information systems according to Emergency Medical Treatment and Active Labor Act (EMTALA), the Health Insurance Portability and Accountability Act (HIPAA), payer, and other applicable regulations and standards.
Prepares all required patient registration forms, documents, charts and reports, labels, patient plates, identification bands, medical records forms, and other related documents for distribution to appropriate departments, physicians and clinical staff. Notifies clinical department of patient's arrival.
May do basic precepting for new hires and acts as a resource team member for performance improvement activities and a super user for various registration and scheduling related systems.
May perform as a patient receptionist/greeter. Assists patients with way finding and transport needs. Contacts clinical departments and scheduling staff as needed to assist in promoting the efficient flow of patients and prioritization of service scheduling and admissions. Assists with other tasks to support the clinical department as determined by the Manager of Patient Access.
Performs customer service standards by adhering to the AIDET principles. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Consistently demonstrate premier customer service and communication skills with all internal and external customers/contacts and ensure the patient and their family members have the best hospital encounter possible.
Adheres to all Northwest Community Hospital standards, policies, and procedures and reports compliance concerns to management staff.
What you will need:
Education: High school diploma required. College degree preferred.
Skills: Computer experience in a windows environment required, Ability to functionally navigate multiple computer software systems with accurate keyboard skills following computer security protocols, The interpersonal communication skills necessary to interview and interact with customers and physicians and to project a professional and compassionate concierge style of service to patients, patient families, physician's and staff in person and on the telephone, Ability to work independently, exercising good judgment, and multi-task in a high stress, fast paced service environment with patients, patient's family and physician's, Detail oriented with good analytical problem-solving skills to appropriately register patients and schedule patient procedures, Ability to operate routine office equipment (facsimile, copiers, plate production, scanners, printers), Ability to transact payments at time of service and maintain a cash drawer
Experience: Minimum 2 years of customer service work experience required, Minimum of 1 year experience in a healthcare patient access department or hospital required, Previous healthcare experience with regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, and general revenue cycle procedures required, Epic Registration and/or Scheduling experience preferred
Certification: Successful on-the-job completion of NCH Patient Access Specialist I competencies required.
Benefits (For full time or part time positions):
Premium pay for eligible employees
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit ***********************
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website (*********************** to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
Auto-ApplyPat Access Rep I, .5FTE, 1st shift
Patient access representative job in Milwaukee, WI
At Children's Wisconsin, we believe kids deserve the best.
Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it's like to work at Children's Wisconsin:
***********************************
Welcomes and initiates contact with patient families to obtain necessary registration and insurance information. Registers patients by following established department guidelines. Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors.
Minimum Job Requirements
Education
High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
Experience
Requires 1 year of experience in customer service.
Knowledge / Skills / Abilities
Exhibits guiding behaviors that reflect Children's values and support our mission and vision.
Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously. Ability to work independently or as a team.
Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times.
Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues.
Proficient data entry skills with accuracy and speed
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Schedule
Wk 1- Sunday Thursday
Wk 2-Monday, Thursday, Saturday
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:
Auto-ApplyPat Access Rep I, .8 FTE
Patient access representative job in Delafield, WI
At Children's Wisconsin, we believe kids deserve the best.
Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it's like to work at Children's Wisconsin:
***********************************
Welcomes and initiates contact with patient families to obtain necessary registration and insurance information. Registers patients by following established department guidelines. Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors.
Minimum Job Requirements
Education
High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
Experience
Requires 1 year of experience in customer service.
Knowledge / Skills / Abilities
Exhibits guiding behaviors that reflect Children's values and support our mission and vision.
Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously. Ability to work independently or as a team.
Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times.
Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues.
Proficient data entry skills with accuracy and speed
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Schedule
Monday - Thursday 830am - 5pm.
Ability to work Fridays to cover for vacations and sick calls.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:
Auto-ApplyPatient Access Rep
Patient access representative job in Milwaukee, WI
The Patient Access Representative is responsible for managing patient appointments, patient information, and payment processing through accurate and timely data entry. ESSENTIAL FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
* Comply with established policies and procedures.
* Provide excellent customer service.
* Manage appointment schedules to ensure timely patient flow.
* Collect mandatory patient information to ensure accurate demographic entry.
* Coordinate patient information collection related to Sliding Scale Program.
* Verify the needed insurance referral or authorization for services.
* Verify insurance eligibility to ensure accurate and timely remittance.
* Collect patient payments.
* Ensure accurate and timely information exchange with the clinical department.
* Balance cash draw to ensure accuracy.
* Manage patient communication and correspondence.
* Collect data for routine reporting.
* Travel as required to attend meetings and seminars.
* Accomplish projects as a team member or individual as assigned.
* Perform other duties as may be assigned.
QUALIFICATIONS:
Knowledge of:
Basic currency exchange
Computer software applications; EPIC, word processing, electronic spreadsheets
HIPAA, Medicare/FQHC, Medicaid
Medical billing systems; patient/insurance financial management
Ability to:
Follow through, assume responsibility, and use good judgment.
Maintain professionalism under stressful situations.
Communicate effectively and diplomatically with patients, external insurance and contracting entities, and facility personnel both orally and in writing.
Experience/Training:
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience:
High School Diploma or GED require
MUST HAVE 2 YEARS of Medical Receptionist/ Medical Registration experience.
Technical Knowledge:
Other Skills: Good oral and written communication. Strong computer literacy
Equipment: PC, Laser-jet printers, modem, facsimile machine, computerized voice mail system, and common office machines.
Software Knowledge: Windows, MS Office (Word, Excel, Access, PowerPoint), Medical Billing Software
PERSONAL CHARACTERISTICS:
Possess the ability to establish and maintain professional working relationships with all levels of staff, clients, and the public.
Detail-oriented with the ability to work with minimum supervision.
Ability to understand and follow verbal and written communication.
Willingness to be part of a team unit and cooperate in the accomplishment of departmental goals and objectives.
Milwaukee Health Services, Inc. is an equal opportunity employer.
Milwaukee Health Services, Inc. does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or veteran status.
Patient Access Specialist (FT DAYS)
Patient access representative job in Milwaukee, WI
About Us
We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.
Position Overview
The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
Essential Job Functions
Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital
Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
Provide and obtain signatures on required forms and consents
Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
Obtain insurance authorizations as required by individual insurance plans where applicable
Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
Scan all registration and clinical documentation into the system and maintain all medical records
Assist with coordinating the transfer of patients to other hospitals when necessary
Respond to medical record requests from patients, physicians and hospitals
Maintain cash drawer according to policies
Maintain log of all patients, payments received, transfers and hospital admissions
Maintain visitor/vendor log
Other Job Functions
Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
Receive deliveries including mail from various carriers and forward to appropriate departments as needed
Notify appropriate contact of any malfunctioning equipment or maintenance needs
Attend staff meetings or other company sponsored or mandated meetings as required
Assist medical staff as needed
Perform additional duties as assigned
Basic Qualifications
High School Diploma or GED, required
2 years of patient registration and insurance verification experience in a health care setting, preferred
Emergency Department registration experience, strongly preferred
Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
Basic understanding of medical terminology
Excellent customer service
Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
Position requires fluency in English; written and oral communication
Fluency in both English & Spanish is a requirement in the El Paso Market
Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.
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Auto-ApplyPatient Advocate - Milwaukee, WI
Patient access representative job in Milwaukee, WI
Job Description
Patient Advocate Specialist
Milwaukee, WI
ChasmTeam is partnering with a growing national company to build a team that provides real benefits to patients! We are seeking hard-working, self-starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process.
This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience-all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care.
We're looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems.
Key Responsibilities
Patient Engagement & Advocacy
Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program.
Assess family dynamics and adapt communication style to effectively meet their needs.
Obtain necessary authorizations and documentation from patients/families.
Foster trust with patients while maintaining appropriate professional boundaries.
Demonstrate cultural competence and empathy when engaging with vulnerable populations.
HIPP Enrollment & Case Management
Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details).
Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions.
Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments.
Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy.
Program Maintenance & Benefit Coordination
Clarify how employer-provided health insurance works in coordination with Medicaid.
Verify and update ongoing patient eligibility for HIPP to maintain continuity.
Assist with resolving insurance-related issues upon request from patients or clients.
Technology & Documentation
Utilize CRM/case management system to manage referrals and patient records.
Upload, scan, and securely transmit required documentation.
Record patient interactions meticulously in compliance with privacy and legal standards.
Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks.
Client & Hospital Relationship Management
Represent the organization as the on-site contact at the hospital.
Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners.
Always uphold the organization's values with ethical integrity and professionalism.
Required Qualifications
High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management.
Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification.
Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening.
Preferred Qualifications
Associate's or Bachelor's degree in Social Work, Healthcare Administration, Public Health, or related field.
Training in motivational interviewing, trauma-informed care, or medical billing/coding.
Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy.
Three to five years' experience in patient-facing roles within a healthcare setting.
Full Bilingual proficiency in Spanish is strongly preferred.
Core Skills & Competencies
Technical Skills-Preferred
Proficiency with CRM or case management systems.
Knowledge of Medicaid/Medicare eligibility and benefits coordination.
Ability to interpret medical billing and insurance documents.
Strong compliance-based documentation practices.
Interpersonal Skills
Active listening and empathetic communication.
De-escalation tactics for emotionally distressed patients.
Cultural awareness and sensitivity in communication.
Collaboration with cross-functional teams, including hospital and internal staff.
Key Traits for Success
Mission-Driven Advocacy - Consistently puts patient needs first.
Ego Resilience - Thrives amid adversity and changing demands.
Empathy - Provides compassionate support while ensuring professionalism.
Urgency - Balances speed and sensitivity in patient interactions.
Detail Orientation - Ensures accuracy and completeness in documentation.
Cultural Competence - Demonstrates respect and understanding of diverse experiences.
Adaptability - Successfully operates in evolving policy and procedural environments.
Why Join Us?
As a Patient Advocate, you'll make a real difference-helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered, including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance, and more.
Care Coordinator - SHINE
Patient access representative job in Milwaukee, WI
La Causa Social Services is dedicated to supporting youth and young adults with mental health needs, developmental disabilities, and co-occurring challenges. We are seeking a compassionate and motivated Care Coordinator to join our SHINE program team.
As a Care Coordinator, you'll work as part of a multidisciplinary team to help youth and families develop individualized care plans that guide them toward their vision of being happy, healthy, and safe. You will coordinate services, advocate for families, and ensure participants receive the support they need to reach their treatment goals.
Why Join La Causa, Inc.?
Meaningful work supporting youth and families with high-level needs
Collaborate with a team of professionals in mental health and developmental services
Professional development and training opportunities
Potential for career advancement within the organization
Mileage reimbursement
Competitive benefits and paid leave-including your birthday!
Your Role
As the Care Coordinator - SHINE, you'll coordinate care and services for youth and families, connect them with resources, and provide advocacy to ensure their needs are met. You'll also serve as the link between families, providers, and the SHINE team to support comprehensive interventions and help youth achieve their goals.
What You'll Do
Facilitate all aspects of services for enrolled youth, including transportation, needs assessment, team assembly, development of Plans of Care, crisis planning, and securing additional services when needed
Coordinate care across mental health (CCS) and disability (CLTS) systems in collaboration with SHINE providers
Monitor, update, and adjust care plans in response to changing needs, modifying authorizations as required
Ensure compliance with all legal, organizational, and contractual requirements
Complete and submit all required documentation by established deadlines
Establish and maintain effective communication and collaboration with families, providers, and stakeholders
Serve as a mandated reporter and follow all duties accordingly
Attend meetings, professional development, and trainings as requested
Contribute to a positive and collaborative team environment
What we are looking for:
Bachelor's degree in social work or related field (psychology, sociology, counseling) required
Certified Social Worker certificate preferred,
master's degree in related field highly preferred
One (1) year of experience providing mental health services required
Two (2) years of experience serving youth and young adults with mental health and developmental disabilities preferred
Bilingual in Spanish and English (oral and written) desirable
Strong organizational skills and attention to detail
Positive, team-oriented mindset with excellent listening and interpersonal skills
Proficiency in Microsoft Office Suite
Strong communication and documentation skills (written and verbal)
Must successfully pass all required background checks
Reliable transportation, valid Wisconsin driver's license, state-minimum auto insurance, and ability to meet La Causa, Inc. driving standards
Flexibility to work varying hours, including evenings or weekends, as program needs require
Day-to-Day Setting
Work performed in both office and field settings (local travel required; some statewide travel as needed)
Flexible work schedule based on participant and program needs
Regularly required to drive, sit, stand, bend, and walk, occasional lifting of files and materials
Reasonable accommodations available for individuals with disabilities
Salary: $19.14 - $22.22 based on experience.
About La Causa, Inc.:
La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee.
You can learn more about La Causa at
*****************************
Join Our Team-Apply Today!
Be part of something bigger. Join Familia La Causa and help us empower youth and families through the SHINE program. Apply now and take the next step in your career!
Salary Description $19.14-$22.22
Title & Registration Specialist
Patient access representative job in Elkhorn, WI
Job Description
???? Now Hiring: Title & Registration Specialist????
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Are you detail-oriented, organized, and passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where a positive attitude, teamwork, and professionalism truly matter? If so, we want you on our team!
We are seeking a Title & Registration Specialist to support our administrative and accounting operations by ensuring accurate, timely processing of sales documentation, title work, and registration filings. This role is essential to creating a smooth, professional experience for our customers and supporting successful collaboration across Sales, Finance, and internal teams.
✨ What You'll Do
Process title and registration paperwork accurately and efficiently.
Provide exceptional customer service by responding promptly, courteously, and helpfully to customer questions.
Maintain organized, secure electronic and physical filing systems for registration documents and trade titles.
Work closely with Sales, Finance, and Registration teams to ensure smooth, timely workflow and communication.
Bring positive energy and a solutions-oriented mindset to daily tasks and team interactions.
???? What Makes You a Great Fit
You are friendly, customer-focused, and enjoy helping others.
You stay calm and professional under pressure.
You have strong attention to detail and love keeping things organized.
You communicate clearly-both in writing and verbally.
You bring a positive attitude, act with integrity, and work well as part of a team.
Experience with title processing is a plus, but we're willing to train the right positive, motivated candidate.
???? Core Values You'll Embrace
Do the Right Thing
Respect
Customer Focus
Positive Energy
Team Player
Why You'll Love Working Here
Supportive, team-oriented environment
Consistent weekday schedule
Opportunity to make a meaningful impact on the customer experience
A workplace that values positivity, professionalism, and growth
If you're ready to bring your customer-first mindset, strong work ethic, and upbeat energy to a great team, we'd love to hear from you!
Apply today and help us deliver an exceptional experience to our customers every step of the way.
The Boat House is an EOE and participates in the federal E-Verify Program.
The Boat House is a drug-free workplace. This offer is contingent upon your willingness to adhere to a safe and drug-free workplace.
Patient Care Coordinator
Patient access representative job in Long Grove, IL
Store #: 00T075 Rosin Eyecare Long Grove Position:Full-TimeTotal Rewards: Benefits/Incentive Information Rosin Eyecare was founded in 1930 with the mission of providing Chicagoans excellent eye health services and delivering exceptional vision. In the 90 years since, we've remained completely focused on treating our patients like we would treat members of our own family. This commitment has fueled our success, allowing us to expand across the region and ensure that better vision is never too far out of sight. Our expert team of Optometrists, Ophthalmologists, and LASIK surgeons are dedicated to their specialties and each have extensive training in their respective field. We offer comprehensive eye exams, stylish glasses, and contact solutions, along with a variety of eye health checkups. We're constantly incorporating cutting-edge technology and the latest techniques to provide a modern approach to eye care.
As part of our team, you will have access to tailored professional development opportunities to ensure you have the right skills to succeed in your new role. Our people are our strength and are always an integral part of our success. If customer service and fashion/styling is your forte then we would like you to apply at Rosin and allow us to help you break into this field of endless learning and growth.
Rosin is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!GENERAL FUNCTION
This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.
MAJOR DUTIES & RESPONSIBILITIES
Greets patients without delay.
Promptly answers the telephone in a friendly and courteous manner.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
Ensures all office systems are maintained.
Maintains a safe working environment for all team members and patients.
Maintains operations by following policies and procedures, reporting needed changes.
Contributes to team effort by accomplishing related tasks as needed.
Works weekends and evenings in support of the business needs (varies by location).
Adheres to attendance and daily time keeping requirements.
Adheres to all company policies and procedures.
Consistently maintains proper dress code.
Performs other administrative responsibilities as assinged by Practice Manager or as business needs.
BASIC QUALIFICATIONS
High School graduate or equivalent
Minimum of one year strong customer service skills (internal/ external)
Strong communicator and listener
Problem solving ability
Organization skills
PREFERRED QUALIFICATIONS
Experience in healthcare
Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
Basic knowledge of services, products, vision insurance plans/coverage and office operations
Strong interpersonal skills
Pay Range: 16.65 - 22.11
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Nearest Major Market: Chicago
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Nursing, Patient Care, Medical, Social Media, Optometry, Healthcare, Marketing
Patient Care Coordinator
Patient access representative job in Racine, WI
As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.
Schedule (days/hours)
Monday 8:00am-5:00pm, Tuesday 8:00am-5:00pm, Wednesday 8:00am-5:00am, Thursday 8:00am-5:00pm
Responsibilities
* Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
* Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
* Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Qualifications
* At least one year related experience
* Knowledge of dental terminology
* Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Preferred Qualifications
* Previous experience in a dental or medical office setting
Compensation
$17-$20/hour
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
Auto-ApplyRegistration Clerk PT
Patient access representative job in Park City, IL
Status of Employment: Part-Time, Non-Exempt Compensation & Benefits: Expected hiring range $15.00 to $15.50 based on education, experience, and skills. Click here for a quick look at benefits! The purpose of the Registration Clerk is to be responsible for the operations of the front desk which requires significant public contact at the assigned facility. This position is required to adhere to all Waukegan Park District (District) policies and procedures.
Essential functions
* Receives incoming communications through District communication systems including, but not limited to phone, email, instant messaging, and routes as appropriate.
* Answers customer inquiries or directs to appropriate staff as necessary.
* Responds to the public and District staff inquiries and needs with promptness and professionalism.
* Registers the public in District programs and explains program details.
* Works evenings, weekends, and holidays as assigned.
* Trains and shares safety and other work-related practices with District employees.
* Receives payments for programs and services.
* Oversees cash drawer and balance receipts, securing monies and receipts.
* Opens and prepares the facility for daily operation in accordance with the facility's checklist.
* Secures and closes the facility in accordance with the facility's checklist.
* Maintains records and files relating to program registration and other department functions.
* Maintains reception, front desk, and lobby areas in a neat and organized manner.
* Operates various office equipment including, but not limited to, computers, copy machines, and fax machines.
* Assists with program details including, but not limited to, typing, public contact, obtaining computer data, updating bulletin boards, and distribution of promotional material.
* Assists Department Support Aide with tasks including, but not limited to, administrative and clerical responsibilities.
* Reviews daily facility schedule and assists with room setup and take down as needed.
* Conducts duties in adherence to all safety requirements.
* Assists with recreation programs and special events as required.
* Assists staff in the performance of their duties.
* Performs other duties and responsibilities assigned by the supervisor to support the department or the District.
Patient Care Coordinator-West Bend, WI
Patient access representative job in West Bend, WI
Elite Hearing Centers, part of AudioNova 1755 W. Paradise Dr. Ste 103 West Bend, WI 53095 Current pay: $18.00-20.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday, 8:30am-5:00pm What We Offer: * Medical, Dental, Vision Coverage
* 401K with a Company Match
* FREE hearing aids to all employees and discounts for qualified family members
* PTO and Holiday Time
* No Nights or Weekends!
* Legal Shield and Identity Theft Protection
* 1 Floating Holiday per year
Job Description:
The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.
As a Hearing Care Coordinator, you will:
* Greet patients with a positive and professional attitude
* Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
* Collect patient intake forms and maintain patient files/notes
* Schedule/Confirm patient appointments
* Complete benefit checks and authorization for each patients' insurance
* Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
* Process repairs under the direct supervision of a licensed Hearing Care Professional
* Prepare bank deposits and submit daily reports to finance
* General sales knowledge for accessories and any patient support
* Process patient orders, receive all orders and verify pick up, input information into system
* Clean and maintain equipment and instruments
* Submit equipment and facility requests
* General office duties, including cleaning
* Manage inventory, order/monitor stock, and submit supply orders as needed
* Assist with event planning and logistics for at least 1 community outreach event per month
Education:
* High School Diploma or equivalent
* Associates degree, preferred
Industry/Product Knowledge Required:
* Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
* Professional verbal and written communication
* Strong relationship building skills with patients, physicians, clinical staff
* Experience with Microsoft Office and Outlook
* Knowledge of HIPAA regulations
* EMR/EHR experience a plus
Work Experience:
* 2+ years in a health care environment is preferred
* Previous customer service experience is required
Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
#INDPCC
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Patient Care Coordinator-West Bend, WI
Patient access representative job in West Bend, WI
Elite Hearing Centers, part of AudioNova
1755 W. Paradise Dr. Ste 103 West Bend, WI 53095
Current pay: $18.00-20.00 an hour + Sales Incentive Program!
Clinic Hours: Monday-Friday, 8:30am-5:00pm
What We Offer:
Medical, Dental, Vision Coverage
401K with a Company Match
FREE hearing aids to all employees and discounts for qualified family members
PTO and Holiday Time
No Nights or Weekends!
Legal Shield and Identity Theft Protection
1 Floating Holiday per year
Job Description:
The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.
As a Hearing Care Coordinator, you will:
Greet patients with a positive and professional attitude
Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
Collect patient intake forms and maintain patient files/notes
Schedule/Confirm patient appointments
Complete benefit checks and authorization for each patients' insurance
Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
Process repairs under the direct supervision of a licensed Hearing Care Professional
Prepare bank deposits and submit daily reports to finance
General sales knowledge for accessories and any patient support
Process patient orders, receive all orders and verify pick up, input information into system
Clean and maintain equipment and instruments
Submit equipment and facility requests
General office duties, including cleaning
Manage inventory, order/monitor stock, and submit supply orders as needed
Assist with event planning and logistics for at least 1 community outreach event per month
Education:
High School Diploma or equivalent
Associates degree, preferred
Industry/Product Knowledge Required:
Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
Professional verbal and written communication
Strong relationship building skills with patients, physicians, clinical staff
Experience with Microsoft Office and Outlook
Knowledge of HIPAA regulations
EMR/EHR experience a plus
Work Experience:
2+ years in a health care environment is preferred
Previous customer service experience is required
Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
#INDPCC
AR Billing and Collection Specialist
Patient access representative job in Oak Creek, WI
Job Description
At Airoldi Brothers, we've welcomed employees from all walks of life-logistics, finance, customer service, healthcare, and more. If you're tired of being just another number in a large corporation, this is your opportunity to step into a role where your work truly matters. We offer competitive pay, excellent benefits, and the chance to be part of a family-owned company that values hard work, trust, and respect.
Position Summary
As an AR Billing and Collection Specialist, you'll take the lead on customer billing, payment processing, account reconciliation, and collections. Your day-to-day will involve everything from generating accurate invoices to handling payment disputes-all while working cross-functionally with internal teams and external customers. You'll report directly to the Finance or Accounting Manager and play a vital role in keeping our financial operations smooth and efficient.
Key Responsibilities
Billing & Invoicing
Prepare and process customer invoices with accuracy and timeliness.
Upload invoices to customer systems and ensure billing details are correct.
Collaborate with the sales team on truck sales and documentation needs.
Work with the DMV to obtain lien releases, replacement titles, and other paperwork.
Track payoff information and asset title receipts.
Act as a key contact for customers with billing inquiries or concerns.
Payment Processing & Reconciliation
Apply ACH, check, and credit card payments with a high level of accuracy.
Make daily bank deposits and maintain records.
Investigate and resolve payment discrepancies.
Notify management of short payments or outstanding issues.
Adjust invoices when needed and maintain records per company policy.
Customer Account Management
Maintain accurate and up-to-date customer records.
Encourage and support customers transitioning to electronic payment methods.
Assist with credit checks and account setup.
Monitor credit limits and put accounts on hold when necessary.
Collections
Review aging reports weekly and follow up on overdue accounts.
Use account history and customer behavior to determine collection strategies.
Contact customers via phone and email to resolve outstanding balances.
Maintain detailed notes in the ERP system for all collection activities.
Making collection calls is an essential part of this position.
General Office Support
File, organize, and maintain communication records.
Answer incoming calls and redirect as necessary.
Assist with projects and administrative tasks as needed.
What You Bring
General understanding of accounting principles.
Prior experience in accounts receivable, billing, or collections (preferred)
Strong attention to detail and organizational skills.
Intermediate skills in Microsoft Excel.
Excellent communication skills-both written and verbal.
Ability to manage multiple priorities independently.
Experience with invoicing systems or customer databases is a plus.
Why Airoldi Brothers?
Competitive compensation package
Affordable health, dental & vision insurance
401(k) with generous company match
Family-oriented, supportive work culture
Career growth opportunities in a stable, long-standing company
Ready to take the next step in your career? Apply today and discover the difference of working at Airoldi Brothers.
Centralized Scheduler
Patient access representative job in Libertyville, IL
Job Description
Centralized Scheduler
CorsoCare Personal Care
The Centralized Scheduler will support all Wellness Centralized Schedulers efforts in their administrative role. The Centralized Scheduler will have an assigned centralized team for direct support and will work closely with fellow schedulers. Additionally, Centralized Scheduler will focus on the delivery of a 1440 experience, optimizing performance, and leading employee connections within our communities by building proper training, creating tools, systems, and any special projects for the centralized scheduler position.
Required Experience for Centralized Scheduler:
Prior experience providing administrative and managerial support to a large staff required.
Multi-Site Management Preferred
Assisted Living or Memory Care experience is a plus.
Proven organizational and communication skills
Experienced training skills necessary
Advanced computer skills and ability to learn in house systems (e.g. OnShift).
CNA Preferred
Accountabilities for Centralized Scheduler:
Utilizes OnShift to ensure productive staffing to guarantee residents receive impeccable care.
Completing bill back spreadsheet
Conducts monthly audits of all schedules, FTE tool, position control, agency reports, open position management, external tracking.
Monitors recruiting ads and recruits for open care positions at each community they are supporting, monitors 1440 Orientation, onboarding experience and retention.
Works closely with PA to ensure screenings are completed timely.
Conducts completion of Section 2 of I-9
Confirms employee licensing and certifications.
Manages and processes effective payroll including but not limited to, approving/denying PTO, missed punches, processing bonuses upon review from the Regional.
Maintains precise employee roster.
Communication with on-site leaders regarding new hires within 24 hours of notice
Welcome email communication sent to new hire within 24 hours of offer acceptance.
Attend monthly meetings with on-site team.
Daily and effective communication with regional leader
Frequent and effective communication with Wellness Director
Assist with projects to help efficiencies for the wellness coordinator position.
At minimum 2 weekly meetings with Centralized Interviewing Team.
Ability to have difficult constructive conversations.
Assists state in data retrieval.
25% Travel to assist other communities.
Other Key Responsibilities for Centralized Scheduler:
Leads to and supports our 1440 culture and pillars
Provides operational support to the Centralized Schedulers for our communities
Develops and maintains positive relationships with wellness community leaders and employees
Completes appropriate paperwork and recommends improvements and more efficient ways of operating
Organizes, implements, and evaluates training for all new hires and existing staff
Assists with tracking budget, income, expenses.
Available to work weekends as necessary and assigned.
Perform other duties as necessary.
#SP2
Clinical Support Urology Clinic
Patient access representative job in Watertown, WI
Watertown Regional Medical Center is NOW HIRING for a fulltime Clinical Support Tech to join our Urology Clinic Team! We are now offering a SIGNON BONUS up to $7,500 At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.
Job Summary
The Clinical Support Tech is a vital member of the patient care team, working under the supervision of a Registered Nurse (RN). The Clinical Support Tech provides basic patient care and supports unit operations by performing a combination of clinical and clerical tasks. Duties may include basic care activities, unit secretary responsibilities, and performing 12-lead EKGs.
Essential Functions
* Provide basic patient care, including vital signs, blood glucose monitoring, intake/output documentation
* Assist patients with bathing, grooming, eating, and other daily activities
* Report abnormal findings to nursing staff
* Maintain clean and orderly patient rooms
* Perform clerical duties to support the nursing station
* Conduct 12-lead EKGs
Knowledge/Skilld/Abilities/Expectations
* Ability to lift/move patients and equipment
* Knowledge of medical terminology and basic computer use
* Strong interpersonal and decision-making skills
* Experience with infection control and hospital safety standards
Qualifications
Education
* High school diploma or equivalent (Required) And
* Postsecondary completion of CNA, PCT, CMA or EMT program (Required)
Licenses/Certifications
* Registered, Certified or Licensed in the state of practice as a CNA, PCT, CMA, or EMT (Required)
* Basic Life Support (BLS) certification (Required within 90 days of hire)
Experience
* One year of patient care experience in a hospital setting (Preferred)
Scheduling Specialist
Patient access representative job in Milwaukee, WI
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a part-time position working every other weekend, Saturday and Sunday from 9:00am-5:30pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned