Patient access representative jobs in Jacksonville, NC

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

Benefits: Bonus based on performance Dental insurance Health insurance Opportunity for advancement Profit sharing Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensación: $18.00 - $20.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Job Description current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt

The Company Modern Aviation (the "Company") is a private equity backed; platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through the acquisition of FBO locations and has significant additional committed capital from its sponsors to continue to grow the business through future acquisitions. Modern Aviation's strategy is to acquire attractive locations and increase EBITDA at these locations through investment and operational and commercial improvements. Company Benefits Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match Other Available Benefits Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k Primary Purpose of the Position Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative, the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service, providing all services with the highest of standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations. Essential Functions Deliver proactive, personalized service to Private and Corporate Aviation clientele. Arrange services including hotel, catering, and ground transportation. Coordinate aircraft services, such as fuel and hangar storage. Input trip data into scheduling software as well as updating customer information in database, as necessary. Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. Educate customers on available services, promotions, and programs. Process customer invoices. Answer customer questions and resolve issues, as necessary. Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations. Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc. Maintain lobby appearance and keep snack and beverages stocked. Flight tracking via online databases to ensure timely services. Perform other duties that may be assigned, as necessary. Qualifications Minimum Qualifications Must be at least 18 years of age. Available to work any shift. Strong verbal and written communication skills. Intermediate knowledge of all Microsoft Office products. Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations. Negotiation and sales skills. Reliable multitasking skills. Valid driver's license. Preferred Qualifications: Previous customer service experience preferred. Basic knowledge of various aircraft types and servicing a plus. Predictive Index Assessment - Please click on the link below to complete the assessment. This step is required. ******************************************************************************************* Reports to: Customer Service Manager Supervisory Responsibility: This job has no supervisory responsibilities. FLSA Status: This position is nonexempt. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers. This position requires various tasks performed in all types of weather conditions. Travel: This position requires no travel. Physical Requirements: Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing the duties of this job, the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights, weekends, and holidays. EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. RequiredPreferredJob Industries Other

Job DescriptionSalary: Liberty Medical Specialties, Inc. - a leading provider of home medical equipment, supplies and services - is looking for a full time Customer Service Representative in Wilmington, NC! The position of Customer Service Representative (CSR) performs the initial intake of patient referrals and customers, processes insurance benefits verification and provides basic equipment demonstration. The CSR is also responsible for preparing and managing paperwork and other documentation required for effective billing and collections. Duties of the CSR position include, but are not limited to, the following: Order taking and basic customer service functions, including collections of patient demographic, medical and therapy information, as well as insurance financial information and documentation. Process retail sales transactions and maintain retail inventory when applicable. Coordinate with warehouse/distribution to ensure proper delivery, set-up/pick-up of equipment and/or supplies Coordinate (via telephone or in person) with customers and referral sources concerning updates and/or changes, as well as received orders for changes or discontinuance of services. Participate in weekly on-call rotation ( not effective immediately: only after successful completion of training requirements). MUST HAVES: Basic knowledge/familiarity with medical terminology and diagnostic codes. Recent experience with insurance verification, healthcare benefits assessment and paperwork/documentation for billing Medicare, Medicaid and private insurances Good organizational skills Effective communication skills Dependable attendance High School Diploma Must pass drug test DESIRED QUALIFICATIONS (will be given preference): At least some college education At least 6 months of recent, related experience. FULL TIME POSITION - benefits (medical, dental, vision, life insurance, PTO, Holiday pay, 401(k) & more) COMPENSATION - Hourly wage APPLY ONLINE TODAY! Simply Click "Apply" at the top of this page. No phone calls please. Liberty Medical Specialties is a family-owned company that opened in October of 1993 with one location. Today, the company services patients throughout the Carolinas and beyond with branches across the state. We are dedicated to providing quality care to our patients; from our family to yours. We comply with the Equal Employment Opportunity Commission and are dedicated to a fair hiring process. We do not make hiring decisions based on race, color, religion, sex ( including pregnancy), national origin, age, disability or genetic information.

Job Description The Patient Service Representative enters and verifies confidential personal health information and financial information into computerized systems with a high rate of accuracy. They are also responsible for answering telephones, registering patients, scheduling appointments, collecting payments, and providing excellent customer service. Qualifications Education : High School Diploma or equivalency; Associate's degree preferred Certifications & Licenses: None Experience: 1-3 years of experience in a Medical Front Office preferred. Experience and/or training in billing and charge entry; or equivalent combination of education and experience. Skills: Experience with Microsoft Suite, Chrome, Internet Explorer. Experience with Electronic Health Records. Not required but helpful- bilingual; fluent in Spanish and English, demonstrating excellent oral and written skills in the language identified by the Health Center as being a language-of-need. Essential Duties and Responsibilities Accurately perform front desk, patient enrollment, and patient assistance duties in a multi-department setting with five or more scheduling templates. Greet all patients and visitors in a professional, friendly manner and provide assistance to those with special needs. Check in patients, verify demographic and insurance information, collect co-pays and service payments, and maintain accurate daily collection logs. Assist patients with the Patient Assistance Program and sliding fee scale, including processing applications, renewals, and providing related education. Retrieve lab specimens from patients and deliver to the lab; support transportation coordination and assist with lifting bags or items when needed. Monitor lobby areas, assist Security with packages and deliveries, and help facilitate interpretation services when necessary. Maintain strict confidentiality and adherence to HIPAA regulations and KCHC policies at all times. Provide clear and courteous communication both in person and over the phone; accurately route calls and take detailed messages. Support families with health coverage questions, serve as a liaison with insurance programs, and educate on ACA enrollment and plan benefits. Review and process enrollment applications for completeness and accuracy; follow up with patients and families as needed. Participate in outreach events, continuing education, and team meetings to improve patient care and operational effectiveness. Maintain a professional appearance, exhibit sound judgment, and demonstrate respect for individuals of all backgrounds. Perform all other duties as assigned. Work Environment Must be able and comfortable working in a variety of settings including, but not limited to, clinical environments and office spaces. Must be able to work nights and weekends as departmental needs arise. Travel Requirements None Core Competencies Communication: Demonstrates strong verbal, written, and digital communication skills; able to clearly explain complex information. Judgment & Decision-Making: Provides thoughtful input into operational and program decisions. Accountability & Self-Management: Works independently and efficiently, managing multiple responsibilities with minimal supervision. Teamwork & Collaboration: Builds effective working relationships across teams, departments, and the community. Problem-Solving & Initiative: Applies critical thinking and initiative to resolve issues and improve service delivery. Knowledge, Skills, and Abilities Delivers high-quality customer service with professionalism and cultural sensitivity. Actively listens and communicates clearly across diverse populations. Maintains confidentiality and handles sensitive information with discretion. Applies knowledge of clinical and administrative standards and institutional policies. Manages time effectively, prioritizing tasks and meeting deadlines. Demonstrates community awareness and understanding of the population served. Projects a professional image and provides leadership when delegating or guiding team efforts. Physical Demands Occasionally required to sit, walk, reach, and handle materials. May be required to lift or move items up to 25-50 pounds. Verbal communication Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Supervisory Responsibilities None Compliance Responsibilities As part of Kinston Community Health Center's commitment to ethical practices and regulatory compliance, all employees are expected to: Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws. Promptly report any known or suspected violations of compliance/safety standards. These responsibilities are essential to maintaining a culture of integrity and accountability across the organization.

Nemours is seeking a Patient and Services Rep for our Welcome Center/ Front Desk! Patient and Family Services Representatives create a family centered environment that ensures that as a family arrives at Nemours Children's Health, Delaware, to receive clinical care, a positive and inviting experience is provided. The Patient and Family Service Representative is often the first point of contact for community, patients and families and are integral in forming the first impression those stakeholders have of the organization. This is a part-time role, casual, Saturday and Sunday every other weekend, 1:30PM to 8:00PM Position Responsibilities Welcome families entering the main lobby of the hospital building through staffing at the front desk (outpatient and atrium) and Welcome Center. Completes inpatient visitor badging process to ensure patient and associate safety. Keep families comfortable in Welcome Center, including during the bed assignment process, etc. Provides and maintains information of services within and outside of the hospital including but not limited to mechanics, restaurants, hotels, etc. Demonstrates excellent customer service and service recovery skills. Act in a supportive capacity to the Family Resource Center, particularly during evening and weekend hours. Provide bedside admissions to families as assigned during normal business hours. May include direct admissions, medical admits, transport and other patients going directly to an inpatient care unit. Accurately and completely manages the inpatient admission process and at times may be called upon to orient the patient and family to the hospital, patient care unit, and room. Support scheduling and wayfinding in ambulatory areas. Promotes an environment that values diversity, equity and inclusion. Position Requirements High School Diploma required Minimum of 6 months customer service experience required #LI-AE1

Job DescriptionSalary: Assists with the front desk responsibilities of the podiatry practice. Essential Functions (May perform part or all of the following) Greets and registers patients. Verifies insurance and demographic information. Checks patients in and/or out and makes appointments as indicated. Collects co-pays and patient payments. Answers phones. Monitors and resolves registration errors. Completes referrals and authorizations as needed. Responsible for tidiness of front office and waiting area. Demonstrates working knowledge of E.M.R. system. Surgery Scheduling Education, Experience and Certifications High School Diploma or GED required. Computer experience required. Customer Service experience required. Understanding of medical insurance required. Experience with Medical Records Software and practice management software preferred. Front desk medical practice experience required. Must have a working understanding of OSHA & HIPAA compliance. Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. Reports to:Office Manager and/or Physicians

Patient Service Representative (2 full-time positions) Employee friendly, long established orthotic & prosthetics provider with excellent reputation, has an exciting opportunity for a Patient Service Representative in our Wilmington, DE office. In this position, you will work closely with clinicians, physician offices, insurances and co-workers to ensure timely service to our patients. Main responsibilities of this position include: Providing excellent customer service to all patients Data entry and preparation of orders Becoming versed and knowledgeable of various insurance company requirements and procedures Obtaining the proper documentation necessary for insurance companies / plans Verifying patient benefits and pre-certifying our services Assuring timely service to patients Ability to quickly learn and navigate all company computer and phone applications Performing other duties as assigned Skills & Requirements: Works independently Uses good judgement Makes sound decisions Communicates professionally Works in a fast-paced environment Records correctly and briefly Handles sensitive information in confidence Meets deadlines and prioritizes Proficient in Microsoft Outlook, Word, Excel Organized and detail-oriented High school graduate Knowledge of anatomy and medical code is a plus Professional conduct Dress appropriately We offer great pay and benefits. If you are looking for a fun place to work and looking to use your talents to help patients meet their needs we want to hear from you. This is a drug-free workplace and all job offers will be contingent on passing a drug screen and a favorable pre-employment background check.

Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically

Job Description Are you passionate about health and wellness? Do you love creating a warm, welcoming experience for patients? We're looking for a Front Desk Patient Coordinator with at least 1 year of experience to join our patient-centered, integrative dental practice. At our integrative office, we focus not just on treating cavities, but on helping families prevent them through education, airway-focused care, and whole-body wellness. We need someone who aligns with this mission and can help our patients feel at ease from the moment they walk in. What You'll Do: Greet patients and manage check-in/check-out with warmth and professionalism Answer phones, schedule appointments, verify insurance Maintain a clean, calm, and organized front office environment Support a team that believes oral health is integral to overall health What We're Looking For: Minimum 1 year of front desk experience in a dental office with insurance verification Excellent communication and customer service skills Familiarity with dental software (Open Dental) A proactive, health-conscious team player who loves working with people Why Join Us? Supportive, wellness-focused work environment Meaningful work that makes a real difference in patients' lives Opportunity to grow in a forward-thinking, integrative aligned dental practice Ready to be part of a team that's redefining dental care? Apply now with your resume and a brief note about why you'd be a great fit. Job Type: Full-time - Salary based on experience. Starting at $20 per hour. Benefits: 401(k) matching Flexible schedule Health insurance Paid time off Schedule: 8 hour shift Monday to Friday (Friday's half day) Work Location: In person

A fast-growing Dermatology practice with multiple locations throughout New York City and now we are opening in Delaware, we are searching for a friendly, driven, hard-working Receptionist. This is an amazing opportunity for someone who would like to begin their career in the medical industry and is passionate about patient care. The ideal candidate has 1+ years experience as a medical receptionist and strong communication and leadership skills. The open job position requires you to be available to work on weekends. We are looking for: 1+ years of experience as a Medical Receptionist Excellent communication and customer service skills Excellent computer skills Detail-oriented and comfortable multi-tasking Weekend availability Dermatology experience preferred eClinicalWorks experience preferred What we offer to you: Competitive hourly rate based upon experience Many Opportunities for Career Growth Excellent Benefits Package (medical, dental, vision) 401K PTO hours Pay: $18.50/hr

We are looking for someone reliable to fill our admin coordinator position. Person will be responsible for making follow up calls and scheduling appointments for our service department. They should be computer savy. Experience with Excel and Word is a plus. Hours are full time and flexible with weekends off.

Accomplish Health is a digital obesity medicine clinic providing science based, stigma free care. Wellness is a human right so we've created a person-centric model that expands access to and efficacy of treatment for metabolic conditions like obesity and diabetes. Our mission is to help our patients achieve sustainable metabolic health, weight loss and wellness. Our clinical model leverages pharmacotherapy (prescription drugs), nutrition therapy, health coaching, and connected devices (i.e. scales, blood pressure cuffs) in a completely virtual care environment. We're building patient experiences that make it simple for them to get treatment and build sustainable, measurable healthy habits that lead to long term wellness. We're also creating clinical tools that help providers personalize the experience for each patient and maximize the affordability and accessibility of the care each patient needs. We are a data-centric, objective focused, collaborative, and iterative culture where feedback and open communication are encouraged. We are looking for talented and passionate people to join our team and be part of working towards our mission. The Front Desk Specialist role is a mix of operations, clinical support, data analytics, internal strategy and business planning, all of which are vital to the success of Accomplish Health. This opportunity is perfect for an energetic self-starter who wants to join a fast-growing and become an instrumental part of the team. Key Responsibilities: Front Desk Duties: Communicate with patients via phone, email and portal to prepare them for virtual visits Manage appointment scheduling, confirmations and cancellations Verify insurance and patient eligibility in advance of appointments Collect and process copayments or outstanding balances through secure payment portals Maintain accurate and up-to-date electronic medical records (EMR) Triage messages, route calls, and coordinate follow-up communication Ensure patients have necessary access links, log-in instructions, and tech support if needed Monitor virtual waiting rooms and ensure timely patient flow Clinical Duties: Conduct pre/post visit screenings including reviewing patient history, medications, and symptoms Document patient intake and clinical notes accurately in the EMR Provide patient education and instructions after visits (via phone, email, or secure messaging) Follow up on lab orders, imaging referrals, and prescription refill requests Communicate care plans or results under provider direction Support remote workflows for documentation, quality assurance, and virtual care protocols Your Experience & Skills: Bachelor's degree in related field Prior experience in the Healthcare industry preferred Ability to show empathy and passion for outstanding customer service Excellent verbal and written communication skills Exceptional problem solving and critical thinking skills Compensation, Benefits, Resources Competitive compensation (combination of salary and equity) Health, Vision and Dental insurance coverage Life and AD&D insurance Attractive benefits including health, Access to mentorship opportunities with management, investors, and advisors Who we are: We are a remote-first, progressive, and technology focused workplace We are a mission-driven organization made up of veteran entrepreneurs and healthcare professionals passionate about treating obesity and other metabolic conditions Our investors are top venture capitalists and entrepreneurs who have backed or founded unicorns like Zocdoc, Grove, Ginkgo Bioworks, Sweetgreen, Udemy, Clover Health, ASAPP and Moat Accomplish Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We care about the well being and growth of our patients, employees, and community

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance Paid time off Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

Atlantic Medical Management (AMM) is hiring a CMA or RMA to work as our Patient Care Coordinator for the Care Management (CM) Department. AMM is a corporate medical management firm that is dedicated to improving patient care. The Patient Care Coordinator is responsible for coordinating a range of activities/tasks with patients. They will work within the scope of practice, and in concert with the Primary Care Provider, patients, caregivers, family members, and other members of the Care Management team. Local travel may be required. Expand your experience and be apart of our new Care Management Team! Essential Functions: Serve as a liaison among the patient/family, community services, primary car providers, specialists, and other care team members to coordinate services Identify and address barriers that impede health outcomes Implement Care Management interventions per the patient's care plan Provide education to patient/family within scope of practice under the direction of the Care Managers- Registered Nurse or Licensed Clinical Social Worker Processes referrals from members of the Care Management Team appropriately, accurately, and timely according to our established workflows Documents all interactions with patients/others appropriately Schedules/verifies appropriate medical appointments for the patients as needed Maintains appropriate patient documentation in the Care Management documentation platform, in accordance with organizational policies and procedures Adhere to AMM, organizational, privacy and security policies alongside HIPAA regulations to ensure that patient and network data are properly safeguarded Attend departmental and corporate meetings, local and regional trainings, or other events as required Willingly performs other duties assigned Qualifications: Certified Medical Assistant or Registered Medical Assistant Minimum of 2 years of experience in a medical or behavioral health environment Additional Skills Required: Excellent verbal communication skills. Must be able to work with changing priorities Requires excellent organizational, problem solving and critical thinking skills Must be able to interact with individuals of all cultures and levels of authority Requires the ability to maintain confidentiality Must be able to work independently as well as collaboratively within the interdisciplinary team Benefits: 401(k) Health, Dental, and Vision insurance AFLAC Paid time off

The Patient Service Representative enters and verifies confidential personal health information and financial information into computerized systems with a high rate of accuracy. They are also responsible for answering telephones, registering patients, scheduling appointments, collecting payments, and providing excellent customer service. Qualifications Education: * High School Diploma or equivalency; Associate's degree preferred Certifications & Licenses: * None Experience: * 1-3 years of experience in a Medical Front Office preferred. Experience and/or training in billing and charge entry; or equivalent combination of education and experience. Skills: * Experience with Microsoft Suite, Chrome, Internet Explorer. * Experience with Electronic Health Records. * Not required but helpful- bilingual; fluent in Spanish and English, demonstrating excellent oral and written skills in the language identified by the Health Center as being a language-of-need. Essential Duties and Responsibilities * Accurately perform front desk, patient enrollment, and patient assistance duties in a multi-department setting with five or more scheduling templates. * Greet all patients and visitors in a professional, friendly manner and provide assistance to those with special needs. * Check in patients, verify demographic and insurance information, collect co-pays and service payments, and maintain accurate daily collection logs. * Assist patients with the Patient Assistance Program and sliding fee scale, including processing applications, renewals, and providing related education. * Retrieve lab specimens from patients and deliver to the lab; support transportation coordination and assist with lifting bags or items when needed. * Monitor lobby areas, assist Security with packages and deliveries, and help facilitate interpretation services when necessary. * Maintain strict confidentiality and adherence to HIPAA regulations and KCHC policies at all times. * Provide clear and courteous communication both in person and over the phone; accurately route calls and take detailed messages. * Support families with health coverage questions, serve as a liaison with insurance programs, and educate on ACA enrollment and plan benefits. * Review and process enrollment applications for completeness and accuracy; follow up with patients and families as needed. * Participate in outreach events, continuing education, and team meetings to improve patient care and operational effectiveness. * Maintain a professional appearance, exhibit sound judgment, and demonstrate respect for individuals of all backgrounds. * Perform all other duties as assigned. Work Environment * Must be able and comfortable working in a variety of settings including, but not limited to, clinical environments and office spaces. * Must be able to work nights and weekends as departmental needs arise. Travel Requirements * None Core Competencies * Communication: Demonstrates strong verbal, written, and digital communication skills; able to clearly explain complex information. * Judgment & Decision-Making: Provides thoughtful input into operational and program decisions. * Accountability & Self-Management: Works independently and efficiently, managing multiple responsibilities with minimal supervision. * Teamwork & Collaboration: Builds effective working relationships across teams, departments, and the community. * Problem-Solving & Initiative: Applies critical thinking and initiative to resolve issues and improve service delivery. Knowledge, Skills, and Abilities * Delivers high-quality customer service with professionalism and cultural sensitivity. * Actively listens and communicates clearly across diverse populations. * Maintains confidentiality and handles sensitive information with discretion. * Applies knowledge of clinical and administrative standards and institutional policies. * Manages time effectively, prioritizing tasks and meeting deadlines. * Demonstrates community awareness and understanding of the population served. * Projects a professional image and provides leadership when delegating or guiding team efforts. Physical Demands * Occasionally required to sit, walk, reach, and handle materials. * May be required to lift or move items up to 25-50 pounds. * Verbal communication * Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Supervisory Responsibilities * None Compliance Responsibilities As part of Kinston Community Health Center's commitment to ethical practices and regulatory compliance, all employees are expected to: * Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws. * Promptly report any known or suspected violations of compliance/safety standards. These responsibilities are essential to maintaining a culture of integrity and accountability across the organization.

Nemours Cardiology in Wilmington, DE is seeking a PSR II to join our team. Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records. Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient fashion, ensuring that the patient and family are prepared for their outpatient appointment in a timely fashion. Also, ensure that all demographic and financial information is accurately verified in advance of the patient visit, and monitor the waiting room and work environment to ensure patient safety and high service levels. Participate in Nemours programs for continuous quality, performance, and service improvement and work with department management to improve the services provided, through a team-based approach. Essential Functions: Greet and communicate with each patient and family at the start of their outpatient visit and at each interaction using AIDET protocol (acknowledge-introduce-inform about duration-explain-thank). Accomplish tasks that are a part of the Nemours' outpatient appointment business functions prior to and at the time of appointment check-in, visit and check-out. Duties may be specific to each outpatient location. All general duties include but are not limited to: Prepare for scheduled patient visits patient using protocol established for each location/service. Make confirmation calls that are not completed by Televox to ensure all visits are in “confirmed” status prior to visit or per Department protocol. Confirm authorization and/or collect referrals for the days' visit. Notify Pre-Registration and Authorization Department of visits scheduled same day, as necessary. Fax hard copy referrals to the PRAG department within 24 hours of receipt. At the time of patient check-in, while maintaining patient confidentiality and all aspects of HIPAA,: confirm all patient personal demographic information. confirm patient identification with two identifiers as approved by Nemours. confirm legal guardianship confirm referral information for patient visit; if applicable prepare, complete and/or collect consents and all other required documents scan insurance cards and other important documents collect and post co-pays and past due balances Access, print, distribute price estimate. achieve Registration Accuracy percentage of => 95% Schedule follow up appointments (utilizing iGuide to determine participation, if appropriate) 3.Responsible for MyNemours sign ups and facilitation activations. 4.Throughout shift, regularly communicate with clinical staff in the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes and then with waiting patients/families to ensure they have status updates on their appointment. communicate clinic status to families in the waiting area using the principles of AIDET contact manager with problem situations or when assessment is that service recovery is necessary. 5.Accurately reconcile payment collections at the end of each shift, as per Cash Collections Policy, and completes End of Day (EOD) Reports including DCRF and LDCRS. 6.Complete assigned work queues daily. 7.Maintain computer and electronic system competency including but not limited to processes for: scheduling, appointment cancellations and order entry for clinical system, use of Iguide, EOD status changes, work queue processing, linking referrals, posting “other” payments, use of scanner device and electronic insurance verifications. 8.Maintain inventory of clerical supplies and ensure the work environment and outpatient waiting room is in an orderly and clean condition to ensure patient safety and security. 9.Complete EOD (End of Day) Report. 10 Other duties that may be assigned by manager/supervisor may include: Schedule and cover the phones between check-in and check-out duties as necessary or determined by supervisor. This responsibility may include scheduling: incoming calls as an agent for automated call distribution (ACD) services Maintaining in-basket regarding clerical functions from Online Scheduling, MyNemours and office communication. recalls clinic cancellations 11. Works collaboratively with clinical team by opening, sorting and routing correspondence, laboratory and imaging results, procedures and consultations to appropriate team member to complete patient communication, as necessary. POSITION QUALIFICATIONS Minimum 1 - 3 years job related experience. *High School diploma or equivalent *Computer/typing skills required

RCM INSURANCE VERIFICATION SPECIALIST performs clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process. Follows up on accounts that require further evaluation. Works with others in a team environment. Essential Functions: Maintains patient demographic information and verifies, enters or updates insurance information for new patients and existing patients to include copays and deductibles Verify insurance eligibility for upcoming appointments by utilizing EMR, online websites or by contacting the carriers directly. Explain financial responsibilities to patients. Coordinate with staff and management regarding scheduling errors. Update the error spreadsheet daily. Enter insurance effective dates and/or authorization details. Participates in development of organization procedures and update of forms and manuals. Answers questions from patients, clerical staff and insurance companies. Works in conjunction with the reception to ensure clean billing. Performs miscellaneous job-related duties as assigned. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Assists in development and communication of SOP for key areas to improve accuracy and understanding of processes. Process: Check assigned locations daily and confirm eligibility, copay, and outstanding balance for every scheduled patient. Enter and update carrier details in the insurance section of the patient account to include plan name, effective dates, co-pays and deductibles. Flag and address potential errors. All errors should be logged onto the Eligibility Error Spreadsheet Add copay and outstanding collection notes in the appointment details for the PSR to see and address during the check in process. If further action is needed, due to portal downtime or insurance errors, enter notes into the appointment details for the PSR to see. Maintain regular verification management at least two days ahead of schedule Attempt to collect outstanding balances and/or work with RCM management to assist with questions Qualifications: Minimum of 1 year working in a medical office. Medical Billing experience preferred. Must be comfortable asking for payment. Must have outstanding phone etiquette and attention to detail. Benefits: Medical, Dental, Vision Coverage Life Insurance Paid Time Off Long Term Disability 401K Plan Job Type: Full-time