Part-Time Customer Service Representative
Patient access representative job in Milford, CT
We're hiring a Customer Service Representative on a part-time basis for a growing client in Milford. This role is ideal for someone who thrives in a fast-paced, customer-driven environment and enjoys being a key player in ensuring smooth order processing and client satisfaction.
Key Responsibilities:
Serve as the primary point of contact for customers via phone, email, and online portals
Accurately enter and manage orders in the ERP system, including sending order confirmations
Provide timely updates on order status, shipping details, and general inquiries
Onboard new customers by creating accounts and collecting necessary documentation
Generate and send sales invoices upon order shipment
Assist the sales team with preparing quotes for spare parts and product configurations
Maintain detailed and accurate records of customer communications and transactions
Support general administrative tasks and other duties as assigned
Qualifications:
Previous experience in customer service or inside sales (B2B/manufacturing industry experience is a plus)
High school diploma required; some college coursework preferred
Strong communication skills-both written and verbal
Highly organized with strong attention to detail
Able to multitask and adapt in a dynamic, start-up style environment
Proficient in Microsoft Office (Word, Excel, Outlook)
Experience with ERP or CRM software
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Representative
Patient access representative job in Danbury, CT
JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years.
At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), a favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths.
The Customer Service Representative effectively interacts with internal and external customers providing and processing information in response to inquiries, concerns and requests about company products and services. The Customer Service Representative contributes and supports the company growth initiatives and overall customer satisfaction metrics.
DUTIES AND RESPONSIBILITIES
Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity.
Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C's.
Maintain and update customer master data, pricing, and delivery terms in ERP systems.
Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction.
Handle customer complaints and process returns and credits in a timely manner.
Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment.
Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission.
Provide backup within the Customer Service team as required.
Build sustainable relationships of trust through open and interactive communication.
Adhere to company procedures, guidelines and policies.
Any other Ad hoc duties as assigned by Customer Service Manager.
EDUCATION/EXPERIENCE REQUIREMENTS
Associate's degree preferred, with 2-4 years of related experience-ideally in a manufacturing or high-tech environment.
Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications.
Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment.
Hands-on experience with EDI transaction sets preferred.
Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions.
Positive attitude, reliable, highly organized and a strong attention to detail required.
Other requirements as necessary.
Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
Customer Service Representative
Patient access representative job in Norwalk, CT
Title: Customer Service Representative / Inside Sales
Pay Range: competitive salary, bonus opportunity
Benefits: Employee Health Benefits 100% Covered, 401K
Growth Opportunity: rapidly growing company that will have many opportunities for promotions
Our client is a leading provider of high-quality building materials, serving residential, commercial, DIY and industrial markets. Comprised of a group of 4 companies and growing, they have histories ranging between 25 and 100 years in business and a strong reputation for quality USA made products. They are well funded and building out their sales teams at all levels as they execute the roadmap for growth by the new CEO, who has a track record of successfully growing businesses.
Responsibilities:
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Perform data entry tasks to maintain up-to-date customer records and interactions.
• Conduct outbound calling to existing clients for follow up on customer feedback or promote new services.
• Collaborate with team members to resolve complex customer issues effectively.
• Maintain a positive attitude while managing multiple tasks in a fast-paced environment.
Ideal Candidate Profile:
• Excellent verbal and written communication skills
• Strong client service orientation with the ability to empathize with customers' needs.
• Experience with order management systems and CRM software is a plus.
• Ability to communicate efficiently while engaging with customers on various platforms.
• Sales experience is beneficial for promoting products and services effectively.
• multilingual abilities are a plus
Medical Staff Coordinator
Patient access representative job in Sheffield, MA
The Medical Staff Coordinator is responsible for overseeing and supporting all aspects of medical staff operations, including administrative functions, credentialing, and privileging activities for providers. This position ensures that all processes align with Joint Commission standards, hospital policies, medical staff bylaws, and applicable regulations such as those related to the National Practitioner Data Bank and credentialing procedures, while maintaining awareness of relevant legal considerations.
Additional qualifications include:
Strong critical thinking, interpersonal, verbal, and written communication skills, with a high level of professionalism, discretion, and sound judgment.
Detail-oriented, self-directed work style with the ability to work independently within established guidelines as well as collaboratively as part of a team.
Advanced administrative/secretarial capabilities, including proficiency with typing, word processing, and related office tools or transcription methods.
Familiarity with medical terminology is beneficial, though not strictly required.
Flexibility to participate in early morning or evening meetings as needed to support medical staff leadership and committees.
Proven ability to handle all information managed within the Medical Staff Office with strict confidentiality.
Submission requirements:
At least 3 years of recent experience as a Medical Staff or Credentialing Coordinator in a hospital or similar healthcare environment.
Demonstrated success working in a fast-paced, high-pressure setting that requires strong office management and multitasking skills.
An Associate's degree in Business, Office Administration, Executive Secretarial Studies, or a closely related field.
Current certification through NAMSS (such as CPCS or CPMSM) is strongly preferred and reflects advanced knowledge in medical staff services and credentialing.
Patient Access Representative/FT 40 hours per week/nights
Patient access representative job in Bristol, CT
Job Details BHI Bristol Hospital Main Campus - Bristol, CT Full Time High School Any Health CareDescription
At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.
The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving services at Bristol Hospital. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information. Collects copay and deductible amounts at time of service. Verifies insurance and provider information. Assists medical and nursing staff in appropriate patient placement. This role may be required to rotate to other departments as needed by the business.
SCHEDULE: 11p - 7a with every other weekend
Essential job functions and responsibilities:
Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
Registers patients who present for hospital services and collect copay and deductible amounts. Obtains all necessary signatures at the time of registration or arrival.
Courteously answers the telephone and answers all questions in a timely manner.
Identifies and refers uninsured and under-insured patients to the Financial Counselor or similar appropriate representative as necessary.
Maintains a positive working relationship with patients/families, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image.
Performs miscellaneous job related duties as requested.
Ability to work in a stressful environment and tactfully handle sensitive issues; ability to present a calm, professional manner and to manage a wide range of patient conditions; ability to multitask; ability to maintain a sense of order in a busy and noisy environment; ability to provide good internal and external customer relations.
Qualifications
Education / minimum requirements:
High school graduate. Some knowledge of medical terminology, pre-admission, and insurance preferred. Requires good communication skills, both written and verbal. Understands the impact of patient registration on the financial revenue cycle. Requires knowledge of on-line computer systems and applications.
State/Federal Mandated Licensure or Certification Requirements:
None.
Bristol Hospital Mandated Educational Requirements:
General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.
Special Requirements:
Superior customer service, telephone and interpersonal skills. Working knowledge of medical terminology, as well as typing and data entry skills. PC literacy preferred.
Physical Requirements:
Occasional sitting with extended bending, reaching, stooping, and walking/standing. Prolonged eye and hand use while operating computers. Occasional lifting, up to and in excess of fifty pounds. Ability to occasionally operate wheelchair and stretcher with patients. Occasionally assist in lifting/moving patients on and off stretchers, chairs, etc. Occasionally may have to assist in discharge of patients.
Cognitive Requirements:
Excellent clerical skills, good written and oral communication skills, literate in English. Good organizational skills with the ability to follow written and verbal directions with multiple steps.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Patient Service Coordinator
Patient access representative job in Poughkeepsie, NY
The Patient Service Coordinator will support the Providers while monitoring patient flow, scheduling patient appointments, attaining prior authorizations and processing necessary insurance information. The Patient Service Coordinator uses his/her working knowledge of urology and the health care industry to address patient inquiries, solve problems and ensure a positive patient experience
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Schedules office and hospital based medical and surgical procedures, as well as in-office diagnostic and imaging tests.
* Completes pre-procedural phone calls three days prior to confirm appointment times with patients. Provides accurate, detailed information to patients regarding test preparations, and confirms patients' scheduled time of arrival for test or procedure.
* Takes appropriate action in responding to questions from patients.
* Checks insurance eligibility
* Contacts insurance companies to obtain benefits and prior authorizations, if needed, as required by patients' insurance plan, within 72 hours of scheduled procedure.
* Scans surgical packets and all other relevant documents (medical/cardiac clearances, bloodwork, EKG, etc.) into the patient's EMR.
* Contacts appropriate vendors to ensure all equipment will be on site for office and hospital based procedures, including confirmation of attendance by contracted anesthesia groups if required for procedure or test.
* Collaborates with appropriate hospital/ASC staff to ensure a cohesive working relationship for continuity in providing patient care services.
* Schedules post-op follow-up as needed and provides any other directional information.
* Reviews provider's schedule for accuracy, and reschedules appointments as needed.
* Completes requests for medical records or information following HIPAA guidelines.
* Other job duties as assigned.
EDUCATION AND EXPERIENCE:
* Minimum of a High School diploma; Associates Degree preferred.
* 1 - 2 years' related experience in a medical practice; or equivalent combination of education and experience.
* Must possess strong interpersonal skills to communicate effectively with patients, co-workers, management, and providers.
* Proven history of providing exceptional patient service
* Demonstrated experience responding to questions and addressing concerns in a tactful & professional manner
* Ability to multi-task in a busy medical practice.
* Able to work both independently and collaboratively in a team environment.
* Able to manage demanding workload with accuracy.
* Working knowledge of EMR and Microsoft Office products preferred
* Willingness to travel to designated Premier Medical Group locations.
Premier Medical Group is an Equal Opportunity Employer
Patient Access Representative (Front Desk)
Patient access representative job in New Haven, CT
We are seeking Patient Access Representatives (Front Desk) to join our Dynamic Team! The Patient Access Front Desk Representative works closely with patients and clinical professionals while utilizing excellent customer service skills; multi-tasking while professionally managing all front desk patient care related functions, provides interpretation services.
Duties and responsibilities
The Patient Access Representative demonstrates proficient data entry skills, supports the billing and collection process by utilizing knowledge of insurance verification, self-pay collections, collecting co-pays, at point of service. Maintains confidentiality in a professional manner, exhibits efforts to maintain and improve job specific competencies, and perform other duties as assigned. Typical tasks may include but are not limited to:
Epic task:
* Registering patient to meet regulatory requirements; enrolling patients with My Chart Portal; updating patient information; printing profiles, scheduling and managing recall lists and scanning documents into the patient's Electronic Health Record (EHR)
Payment Management:
* Opening, balancing and closing daily cash drawer and posting payments; processing payments with a credit card machine, including end of day reporting; collecting co-pays, deductibles and/or co-insurance at point of service; facilitating payment arrangements
Patient Schedule:
* Reviewing schedules daily to ensure accuracy and filing appointment opportunities; obtaining medical releases as needed for patient requested forms; Pre-registering patients via phone or in person
* Ensuring all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner; performing the insurance verification process and the process for all third party payers; meeting with patients during the pre-registration process to discuss financial terms and payment/payment arrangement options; calculating sliding fee eligibility based on a client income and entering into the system; documenting the financial counseling process and maintaining patient insurance and billing demographic information
Qualifications
* High School diploma, or GED is required. Minimum of one year job related experience and experience with data entry is highly preferred.
* Electronic appointment scheduling and strong customer service experience with a knowledge of referral or prior authorization procedures is also preferred.
* Excellent interpersonal skills and phone etiquette; strong critical thinking and problem solving skills and the ability to work as a member of the team to serve patients is a must.
* Bi-lingual in English and Spanish required.
* Physical Requirements/Work Environment
* Variable 8 hr. shifts between 7am-8pm, including weekends as needed
* Minimal physical effort
* Must be able to operate computer and telephone continuously
District travel as necessary
What we offer:
* Major medical, dental and vision
* Voluntary benefits (AFLAC plan, STD, LTD & Life Insurance)
* Paid Holidays
* Generous Paid Time Off (PTO)
* Tuition reimbursement
* And much more…
About Fair Haven Community Health Care
.For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Patient Representative
Patient access representative job in Middletown, CT
Join Midstate Radiology Associates (MRA) as a Full Time, 1st Shift, Patient Representative at our Middletown Imaging Location.
Position Schedule: Mon - Fri 8:30 AM - 5:00 PM (schedule is subject to change based on operational needs). Position may require covering shifts at near by office locations.
Compensation: MRA offers competitive starting compensation based on qualifications and experience. The starting rate for this position is between $18.00 and $24.57 per hour.
For complete listing of all open positions, visit **********************************************
Job Summary:
The Patient Representative is the face of the imaging department. The Patient Rep provides a full range of varied, multi-skilled secretarial, clerical and administrative support to the specific imaging locations which requires creativity, independent and discretionary judgment, and complete confidentiality to ensure that the needs of the internal and external customers are met.
Key Accountabilities:
Greeting patients and help maintain a timely accurate patient flow through the system.
Obtains, enters and verifies all patient demographic and insurance data necessary to complete a patient registration.
Collects insurance co-pays as applicable.
Completes order entry through interfaced systems based on diagnosis codes and calls physician offices for clarification of orders.
Explains financial requirements to patients/responsible parties and instructs as to payment procedure when required.
Obtains all necessary signatures and initiates required documents for scheduled procedures.
Performs insurance verification processes.
Schedules all Radiology exams obtaining and entering appropriate symptom and diagnosis information and has familiarity with exam preparations.
Prepares all required paperwork for scheduled appointments to ensure efficient service on day of procedure(s).
Interacts with other departments, carriers and physician offices for the purpose of acquiring accurate demographic and insurance information.
Answers phones with appropriate greeting and transfers calls as needed to the appropriate people.
Obtains and provides reports and images on CD to patients or physician's offices.
Follows established policies and procedures set by administration including department cleanliness and disinfecting.
Assists in the Hereditary Cancer Risk Assessment program.
Performs other duties as assigned.
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Qualifications Guidelines:
Education Required:
High school diploma or equivalent.
Knowledge, Skills, & Abilities:
At least one year of customer service experience in a medical setting preferred.
Knowledge of medical terminology.
Quality assurance and customer service principles and practices.
Communicate effectively with patients, relatives, medical staff and co-workers.
Capacity to relate to patients of all cultural and socio-economic backgrounds.
Maintain the confidentiality of patient records.
Ability to understand and follow specifications and instructions. Attention to detail is required for success.
Basic keyboard skills with proficiency in use of personal computer.
Physical Requirements:
Remaining in a stationary position, often sitting for prolonged periods.
Adjusting or moving objects up to 15 pounds in all directions.
Repeating motions that may include the wrists, hands and/or fingers.
Must be able to lift up to 20 pounds at times.
Moving about to accomplish tasks or moving from one worksite to another.
Must be able to access and navigate each department at the organization's facilities
The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Our team at Midstate Radiology Associates benefits from a diverse workforce and we welcome anyone to apply:
Midstate Radiology Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To learn more about Midstate Radiology Associates, including more information on employee benefits and our company culture, please visit our website: *************************
Auto-ApplyCentral Registration Specialist
Patient access representative job in Springfield, MA
Center for Human Development (CHD), is currently seeking a Central Registration Specialist to join our growing team. The Central Registration Specialist is the person of first contact by community agencies, clients, and internal staff to register clients to CHD, verify insurance benefits, and schedule intake appointments for outpatient and psychiatric services.
YOUR ROLE AS A CENTRAL REGISTRATION SPECIALIST:
As a Central Registration Specialist, you will work on-site at our Springfield, MA Corporate CHD office Monday-Friday, 9am-5pm. You will:
Interact with clients and family members seeking to engage or re-engage in treatment
Interact with community providers and partners seeking to refer potential clients for treatment
Interact with other staff, and the community at large in person and on telephone
Verify client insurance, changes and update as required per agency policy
Verify and update demographics
Able to operate office equipment, familiarity with computer data entry and word processing
Able to take messages from individuals directly or referral sources
Schedule appointments for clinicians and prescribers for hospital discharge referrals
Schedule new client appointments for clinicians and/or coordinate with clinic site for coordination of appointments
Communicate special needs and/or requests from referral source to clinic site or CBHI
Requirements:
High school/GED/business school graduate preferred.
Prior experience in a computerized setting preferred.
Proficiency in Microsoft Office Suite/Outlook Email.
Use of electronic medical records is a plus
Must have a valid and active driver's license.
Bilingual candidates are encouraged to apply.(
Bilingual differential available)
Complete and pass background record screening process.
SUCCESS FACTORS:
Our ideal candidate will have previous experience working in a high call volume environment. In this fast-paced call center like environment, you can expect to have a high volume of incoming and outgoing calls that you will make on a daily basis. Incumbents should be highly organized, empathetic to incoming callers and have strong attention to accuracy and details. Additionally you must have strong and professional verbal and written skills as you work with different service providers, internal and external referral resources and community programs and services. Lastly, those applying should have excellent customer service and problem solving skills.
Pay rate: $20.00/hr. complimented with a phenomenal benefit package that includes Dental, Health and Life insurance. Paid time off, earned vacation time and paid holidays and mileage reimbursement just to name a few.
(
Bilingual differential also available).
AT CENTER FOR HUMAN DEVELOPMENT (CHD), CARE FINDS A WAY:
The Center for Human Development (CHD) provides a broad range of high quality, community-oriented human services dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need. At CHD we are celebrating differences, inclusion is not just a policy- it is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a reflection of those we serve.
CONNECT WITH OUR TEAM TODAY!
If this sounds like the right job for you, do not wait - apply today to join our team. We look forward to hearing from you!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Patient Services Coordinator II
Patient access representative job in Mount Kisco, NY
Job Description
Due to our phenomenal growth and expansion, Reproductive Medicine Associates of New York, one of the country's top fertility centers, is looking for a Patient Services Coordinator II to join our Mount Kisco/White Plains offices.
Responsibilities include but are not limited to:
Interacting with patients; practicing effective, courteous communication
Working the front desk
Scheduling patient appointments and in-office procedures
Managing the physician's schedules and preparing letters and reports and handling special projects as assigned
Handle all letters for patients and assist with patient requests related to their treatment at our practice
Act as the key liaison with the MD, clinical, and other staff members to ensure all administrative functions are completed
Attributes that are ideal in this role include:
Good judgement and takes initiative.
Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition.
Passionate about providing excellent patient care.
Ability to work independently and as part of the team.
Qualifications:
A successful candidate must possess a bachelor's degree or higher.
Medical office experience is a plus; related job experience is required
Interest in the field of reproductive medicine is a must.
Excellent organizational and interpersonal skills are required
Strong verbal and written communication skills are a must
Familiarity with computer applications (Microsoft Suite) is required and with Nextgen is a plus.
Job Type: Full-time
Schedule: This full-time (40 hours a week) day shift position that will float between the Mount Kisco and White Plains New York practice. It requires a Saturday only and holiday rotation at our Mount Kisco location. When working on Saturday and/or holiday the hours are 7:00AM to 11:30AM.
Starting Pay: $20.00-$22.00 per hour
What We Offer:
Full-Time Employees (30+ hours/week):
Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays
Part-Time Employees:
401(k) with company match and performance-based bonus opportunities
Per Diem Employees:
401(k) with company match
Patient Care Representative
Patient access representative job in Meriden, CT
This is Full-Time Patient Care Representative role.
42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest - employees who share our vision and culture.
Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.
Responsibilities
Interact with patients in a positive professional manner via telephone and in person
Schedule and confirm appointments
Review and educate patients on treatment plans and financial responsibilities
Accurately confirm insurance benefits, communicate and collect patient payment obligations.
Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
Respond to and reply to requests for information
Maintain strict compliance to HIPPA and patient privacy
Perform other related job duties as assigned
Qualifications
Excellent customer service skills
Clear speaking and telephone voice
Positive attitude and energetic personality
Comfortable in computerized environment
Ability to multitask
Auto-ApplyPatient Services Coordinator
Patient access representative job in Mount Kisco, NY
Due to our phenomenal growth and expansion, Reproductive Medicine Associates of New York (RMA of NYC), one of the country's top fertility centers, is looking for Patient Services Coordinators to join our Mount Kisco office.
Responsibilities include but are not limited to:
Interacting with patients; practicing effective, courteous communication
Working the front desk
Answering telephone and scheduling appointments
Preparing charts; consistently ensuring appropriate forms are used
Collecting patient payments due at the time of service; verifying accurate insurance information
This full-time position that requires rotating weekend shifts and some holidays.
Attributes that are ideal in this role include:
Good judgement and takes initiative.
Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition.
Passionate about providing excellent patient care.
Ability to work independently and as part of the team.
Qualifications:
A successful candidate must possess a High School Degree, Associates or bachelor's preferred.
Strong verbal and reading skills.
Basic familiarity with computers and office devices.
Familiarity with computer applications (Microsoft Suite).
Medical office experience is a plus, interest in the field of reproductive medicine a must.
Job Type: Full-time
Pay: $18.00 - $19.50 per hour
Schedule:
8-hour shift starting at 7:00AM
Day shift
Holidays
Monday to Friday
Weekends as needed
What We Offer:
We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types:
Full-Time Employees (30+ hours/week):
Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays
Part-Time Employees:
401(k) with company match and performance-based bonus opportunities
Per Diem Employees:
401(k) with company match
To learn more about our company and culture, visit here.
How To Get Started:
To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.
Medical Receptionist
Patient access representative job in Hartford, CT
Medical Office Receptionist - Temp to Hire
Hours: Monday - Friday, 7:30 AM - 4:30 PM
Ultimate Staffing Services is seeking an experienced and professional Medical Office Receptionist to support a busy medical office across three locations: Hartford, Enfield, and Bloomfield. This is a temporary to hire position.
What's in it for you?
Competitive pay - up to $20/hr
Weekly pay via direct deposit
Access to affordable medical benefits
Free onsite parking
Consistent Monday - Friday schedule (7:30 AM - 4:30 PM)
Opportunity to work with a well-established organization
Responsibilities:
Greet and check-in/out patients at the front desk
Answer inbound telephone calls and route appropriately
Maintain accurate records while ensuring patient confidentiality
Provide exceptional customer service to patients and visitors
Perform general administrative and office tasks as assigned
Qualifications:
Prior experience working in a medical office or healthcare setting
Strong communication and interpersonal skills
Ability to prioritize, multitask, and remain organized in a fast-paced environment
Reliable transportation and flexibility to commute to all three locations
Proficient with basic office systems and able to learn new software quickly
To apply, please submit your application to the job posting.
If you have questions prior to applying, feel free to email .
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Patient Access Representative/FT 40 hours per week/Outpatient draw center
Patient access representative job in Bristol, CT
Job Details BHI Bristol Hospital Main Campus - Bristol, CT Full Time High School Any Health CareDescription
At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.
The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving services at Bristol Hospital. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information. Collects copay and deductible amounts at time of service. Verifies insurance and provider information. Assists medical and nursing staff in appropriate patient placement. This role may be required to rotate to other departments as needed by the business.
SCHEDULE: Lab is open M - F 6:30 - 3:30 and Saturday 7 am - noon
Essential job functions and responsibilities:
Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
Registers patients who present for hospital services and collect copay and deductible amounts. Obtains all necessary signatures at the time of registration or arrival.
Courteously answers the telephone and answers all questions in a timely manner.
Identifies and refers uninsured and under-insured patients to the Financial Counselor or similar appropriate representative as necessary.
Maintains a positive working relationship with patients/families, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image.
Performs miscellaneous job related duties as requested.
Ability to work in a stressful environment and tactfully handle sensitive issues; ability to present a calm, professional manner and to manage a wide range of patient conditions; ability to multitask; ability to maintain a sense of order in a busy and noisy environment; ability to provide good internal and external customer relations.
Qualifications
Education / minimum requirements:
High school graduate. Some knowledge of medical terminology, pre-admission, and insurance preferred. Requires good communication skills, both written and verbal. Understands the impact of patient registration on the financial revenue cycle. Requires knowledge of on-line computer systems and applications.
State/Federal Mandated Licensure or Certification Requirements:
None.
Bristol Hospital Mandated Educational Requirements:
General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.
Special Requirements:
Superior customer service, telephone and interpersonal skills. Working knowledge of medical terminology, as well as typing and data entry skills. PC literacy preferred.
Physical Requirements:
Occasional sitting with extended bending, reaching, stooping, and walking/standing. Prolonged eye and hand use while operating computers. Occasional lifting, up to and in excess of fifty pounds. Ability to occasionally operate wheelchair and stretcher with patients. Occasionally assist in lifting/moving patients on and off stretchers, chairs, etc. Occasionally may have to assist in discharge of patients.
Cognitive Requirements:
Excellent clerical skills, good written and oral communication skills, literate in English. Good organizational skills with the ability to follow written and verbal directions with multiple steps.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Patient Service Coordinator
Patient access representative job in Poughkeepsie, NY
The Patient Service Coordinator will support the Providers while monitoring patient flow, scheduling patient appointments, attaining prior authorizations and processing necessary insurance information. The Patient Service Coordinator uses his/her working knowledge of urology and the health care industry to address patient inquiries, solve problems and ensure a positive patient experience
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Schedules office and hospital based medical and surgical procedures, as well as in-office diagnostic and imaging tests.
Completes pre-procedural phone calls three days prior to confirm appointment times with patients. Provides accurate, detailed information to patients regarding test preparations, and confirms patients' scheduled time of arrival for test or procedure.
Takes appropriate action in responding to questions from patients.
Checks insurance eligibility
Contacts insurance companies to obtain benefits and prior authorizations, if needed, as required by patients' insurance plan, within 72 hours of scheduled procedure.
Scans surgical packets and all other relevant documents (medical/cardiac clearances, bloodwork, EKG, etc.) into the patient's EMR.
Contacts appropriate vendors to ensure all equipment will be on site for office and hospital based procedures, including confirmation of attendance by contracted anesthesia groups if required for procedure or test.
Collaborates with appropriate hospital/ASC staff to ensure a cohesive working relationship for continuity in providing patient care services.
Schedules post-op follow-up as needed and provides any other directional information.
Reviews provider's schedule for accuracy, and reschedules appointments as needed.
Completes requests for medical records or information following HIPAA guidelines.
Other job duties as assigned.
EDUCATION AND EXPERIENCE:
Minimum of a High School diploma; Associates Degree preferred.
1 - 2 years' related experience in a medical practice; or equivalent combination of education and experience.
Must possess strong interpersonal skills to communicate effectively with patients, co-workers, management, and providers.
Proven history of providing exceptional patient service
Demonstrated experience responding to questions and addressing concerns in a tactful & professional manner
Ability to multi-task in a busy medical practice.
Able to work both independently and collaboratively in a team environment.
Able to manage demanding workload with accuracy.
Working knowledge of EMR and Microsoft Office products preferred
Willingness to travel to designated Premier Medical Group locations.
Premier Medical Group is an Equal Opportunity Employer
Pre-Registration Specialist
Patient access representative job in New Haven, CT
Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.
Job purpose
To provide timely, detailed accurate full patient registration prior to the patient's visit, either via telephone or in person to assure an exceptional patient experience. This individual maintains a patient-focused approach towards operational excellence while working as an integral part of the health care team.
Duties and responsibilities
The Pre-Registration Specialist performs timely, detailed, accurate full patient registration and maintains the integrity of the demographic information of the patient, insured, guarantor and insurance company as well as all additional information required for reporting. Typical duties include but are not limited to:
* Obtain and verify patient demographic and guarantor information prior to visits to ensure that the patient record is accurate and is available for billing purposes.
* Obtain patient insurance information and verify the patient's eligibility, whether via phone, web-site or electronic eligibility checks.
* Obtain and verify patient information required for reporting purposes prior to visits.
* Work queues/listings to determine which patients require pre-registration 1-7 days prior to their upcoming appointment.
* Contact patients via telephone to obtain needed information.
* Answer all incoming phone calls in a timely manner demonstrating good customer service.
* Obtain benefits to aid in payment collections at time of service.
* Provide accurate information to patients about insurance requirements.
* Complete all necessary questionnaires when needed for upcoming appointments.
* Ensure that the proper steps are taken to eliminate patients from pre-registration status and communicate with Patient Access what is needed at the check in process.
* Ability to provide information to patients regarding FHCHC services and directions to various locations.
* Maintain and adhere to HIPAA privacy policies
* Performs other duties as assigned and providing coverage for departments under operations portfolio (i.e. front desk) as necessary, including extended leaves
Qualifications
* High School diploma or GED with experience in medical billing is required. Bi-lingual in English and Spanish is also required. Excellent interpersonal and communication skills and ability to work as a member of the team to serve the patients is essential.
* The selected candidate must be detail oriented and have the ability to work independently with one year of experience demonstrating customer service highly preferred. Epic experience is desirable.
* Must be willing to work in various locations and various shifts
Physical Requirements/Work Environment
* Must have manual dexterity to operate keyboards, telephones and other business equipment
* Position requires the use of a headset and the ability to sit for extended periods of time
* High volume of calls each day.
* Medical office type environment. Works closely with co-workers daily
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Patient Representative
Patient access representative job in Wallingford, CT
Join Midstate Radiology Associates (MRA) as a Full Time, 1st Shift, Patient Representative at our Wallingford Imaging Location.
Position Schedule: Mon - Fri 8:30 AM - 5:00 PM + on-call every 5th Saturday from 8:00 AM to 4:30 PM (schedule is subject to change based on operational needs). Position may require covering shifts at near by office locations.
Compensation: MRA offers competitive starting compensation based on qualifications and experience. The starting rate for this position is between $18.00 and $24.57 per hour.
For complete listing of all open positions, visit **********************************************
Job Summary:
The Patient Representative is the face of the imaging department. The Patient Rep provides a full range of varied, multi-skilled secretarial, clerical and administrative support to the specific imaging locations which requires creativity, independent and discretionary judgment, and complete confidentiality to ensure that the needs of the internal and external customers are met.
Key Accountabilities:
Greeting patients and help maintain a timely accurate patient flow through the system.
Obtains, enters and verifies all patient demographic and insurance data necessary to complete a patient registration.
Collects insurance co-pays as applicable.
Completes order entry through interfaced systems based on diagnosis codes and calls physician offices for clarification of orders.
Explains financial requirements to patients/responsible parties and instructs as to payment procedure when required.
Obtains all necessary signatures and initiates required documents for scheduled procedures.
Performs insurance verification processes.
Schedules all Radiology exams obtaining and entering appropriate symptom and diagnosis information and has familiarity with exam preparations.
Prepares all required paperwork for scheduled appointments to ensure efficient service on day of procedure(s).
Interacts with other departments, carriers and physician offices for the purpose of acquiring accurate demographic and insurance information.
Answers phones with appropriate greeting and transfers calls as needed to the appropriate people.
Obtains and provides reports and images on CD to patients or physician's offices.
Follows established policies and procedures set by administration including department cleanliness and disinfecting.
Assists in the Hereditary Cancer Risk Assessment program.
Performs other duties as assigned.
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Qualifications Guidelines:
Education Required:
High school diploma or equivalent.
Knowledge, Skills, & Abilities:
At least one year of customer service experience in a medical setting preferred.
Knowledge of medical terminology.
Quality assurance and customer service principles and practices.
Communicate effectively with patients, relatives, medical staff and co-workers.
Capacity to relate to patients of all cultural and socio-economic backgrounds.
Maintain the confidentiality of patient records.
Ability to understand and follow specifications and instructions. Attention to detail is required for success.
Basic keyboard skills with proficiency in use of personal computer.
Physical Requirements:
Remaining in a stationary position, often sitting for prolonged periods.
Adjusting or moving objects up to 15 pounds in all directions.
Repeating motions that may include the wrists, hands and/or fingers.
Must be able to lift up to 20 pounds at times.
Moving about to accomplish tasks or moving from one worksite to another.
Must be able to access and navigate each department at the organization's facilities
The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Our team at Midstate Radiology Associates benefits from a diverse workforce and we welcome anyone to apply:
Midstate Radiology Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To learn more about Midstate Radiology Associates, including more information on employee benefits and our company culture, please visit our website: *************************
Auto-ApplyPatient Information Representative/32 hours per week/evening shifts with weekends
Patient access representative job in Bristol, CT
Job Details BHI Bristol Hospital Main Campus - Bristol, CT Part Time High School 2nd Shift (Evenings) Description
At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.
Job Summary:
Bristol Health is looking for Patient Information Representatives. In this role, you will be the first point of contact for patients, visitors, and staff, providing essential information and assistance. Your exceptional communication skills and friendly demeanor will contribute to creating a welcoming and helpful environment for all individuals entering our hospital
Essential Job Functions and Responsibilities:
Greet and welcome patients, visitors, and staff as they enter the hospital
Creation of visitor badges by running patient and / or visitor identification through badging system
Provide accurate and up-to-date information regarding hospital services, departments, and directions
Assist patients and visitors in locating their desired destinations within the hospital
Answer phone calls and respond to inquiries, providing information or directing calls to the appropriate departments or personnel
Maintain a neat and organized information desk area, ensuring that brochures, maps, and other informational materials are readily available
Coordinate with other hospital staff to ensure smooth patient flow and address any concerns or issues promptly
Handle complaints or difficult situations with professionalism and empathy, escalating matters to the appropriate individuals when necessary
Maintain confidentiality and adhere to privacy regulations when handling patient information
Stay updated on hospital policies, procedures, and safety protocols
Notifies support services (EVS, Engineering, etc) when their attention is required.
Qualifications
Qualifications:
This position requires the ability to multitask, handle inquiries efficiently, and always maintain a professional and courteous attitude
High school diploma or equivalent
Excellent verbal and written communication skills
Strong interpersonal skills and the ability to interact effectively with individuals from diverse backgrounds
Proficiency in using computer systems and basic office software
Exceptional problem-solving skills and the ability to remain calm under pressure
Bristol Health Mandated Educational Requirements:
General orientation at time of hire. Fire/Safety/Infection Control annually. Similar programs deemed appropriate by management. Ongoing leadership training.
Physical Requirements:
Manual dexterity. Vision corrected to comply with State of CT driver's license standards. Capable of hearing and verbally communicating.
Work Environment:
Normal patient care environment.
Cognitive Requirements:
Mental flexibility to perform diverse duties. Good communications skills, written and oral and ability to follow written and oral instructions. Able to remain calm and make appropriate decisions in emergency situations. Good organizational skills along with basic computer skills.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Patient Service Coordinator- Urology
Patient access representative job in Poughkeepsie, NY
JOB TITLE: Patient Service Coordinator DEPARTMENT: Urology STATUS: Full-Time Non-Exempt (Hourly) LOCATION: 50 Eastdale Ave Poughkeepsie, NY 12603 REPORTS TO: Practice Manager SHIFT/CORE HOURS: Monday- Friday 8:00-4:30PM or 8:30AM-5:00PM
Exciting Careers Await at Premier Medical Group!
Who We Are
We are a physician-owned, multi-specialty medical practice with strong roots in the Hudson Valley. At Premier Medical Group, we are dedicated to delivering outstanding, quality healthcare across our community and beyond. Our large and diverse network is comprised of over 500 dedicated team members working across 16 locations, including a robust team of 100 providers offering care in 14 distinct specialties. We pride ourselves on delivering the latest in advanced diagnostic and therapeutic services, compassionate care, and a team-oriented approach. If you're passionate about making a difference and being part of a team committed to improving community health, we want YOU to join us!
Who You Are
You're a compassionate and results-oriented individual who thrives in a patient-centered healthcare environment! You're a skilled communicator, effortlessly connecting with patients, colleagues, physicians, and the public. You possess strong critical thinking abilities and a positive outlook, tackling challenges with creativity and flexibility. You're eager to contribute to the success of Premier Medical Group, embracing the opportunity to travel to different locations within our network as needed.
What we offer
• Comprehensive Medical, Dental, and Vision Coverage • Voluntary Benefits (e.g., life insurance, disability) • 22 paid time off days (including holidays) at start, with growth over time • 401(k) with up to 5% Employer Contribution/Profit Sharing • Education Assistance • Employee Assistance Program (EAP) for mental health and wellness support • ...And Much More! The Patient Service Coordinator will support the Providers while monitoring patient flow, scheduling patient appointments, attaining prior authorizations and processing necessary insurance information. The Patient Service Coordinator uses his/her working knowledge of urology and the health care industry to address patient inquiries, solve problems and ensure a positive patient experience
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Schedules office and hospital based medical and surgical procedures, as well as in-office diagnostic and imaging tests.
Completes pre-procedural phone calls three days prior to confirm appointment times with patients. Provides accurate, detailed information to patients regarding test preparations, and confirms patients' scheduled time of arrival for test or procedure.
Takes appropriate action in responding to questions from patients.
Checks insurance eligibility
Contacts insurance companies to obtain benefits and prior authorizations, if needed, as required by patients' insurance plan, within 72 hours of scheduled procedure.
Scans surgical packets and all other relevant documents (medical/cardiac clearances, bloodwork, EKG, etc.) into the patient's EMR.
Contacts appropriate vendors to ensure all equipment will be on site for office and hospital based procedures, including confirmation of attendance by contracted anesthesia groups if required for procedure or test.
Collaborates with appropriate hospital/ASC staff to ensure a cohesive working relationship for continuity in providing patient care services.
Schedules post-op follow-up as needed and provides any other directional information.
Reviews provider's schedule for accuracy, and reschedules appointments as needed.
Completes requests for medical records or information following HIPAA guidelines.
Other job duties as assigned.
EDUCATION AND EXPERIENCE:
Minimum of a High School diploma; Associates Degree preferred.
1 - 2 years' related experience in a medical practice; or equivalent combination of education and experience.
Must possess strong interpersonal skills to communicate effectively with patients, co-workers, management, and providers.
Proven history of providing exceptional patient service
Demonstrated experience responding to questions and addressing concerns in a tactful & professional manner
Ability to multi-task in a busy medical practice.
Able to work both independently and collaboratively in a team environment.
Able to manage demanding workload with accuracy.
Working knowledge of EMR and Microsoft Office products preferred
Willingness to travel to designated Premier Medical Group locations.
Premier Medical Group is an Equal Opportunity Employer
Pre-Registration Specialist
Patient access representative job in New Haven, CT
Job Description
Fair Haven Community Health Care
For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.
Job purpose
To provide timely, detailed accurate full patient registration prior to the patient's visit, either via telephone or in person to assure an exceptional patient experience. This individual maintains a patient-focused approach towards operational excellence while working as an integral part of the health care team.
Duties and responsibilities
The Pre-Registration Specialist performs timely, detailed, accurate full patient registration and maintains the integrity of the demographic information of the patient, insured, guarantor and insurance company as well as all additional information required for reporting. Typical duties include but are not limited to:
Obtain and verify patient demographic and guarantor information prior to visits to ensure that the patient record is accurate and is available for billing purposes.
Obtain patient insurance information and verify the patient's eligibility, whether via phone, web-site or electronic eligibility checks.
Obtain and verify patient information required for reporting purposes prior to visits.
Work queues/listings to determine which patients require pre-registration 1-7 days prior to their upcoming appointment.
Contact patients via telephone to obtain needed information.
Answer all incoming phone calls in a timely manner demonstrating good customer service.
Obtain benefits to aid in payment collections at time of service.
Provide accurate information to patients about insurance requirements.
Complete all necessary questionnaires when needed for upcoming appointments.
Ensure that the proper steps are taken to eliminate patients from pre-registration status and communicate with Patient Access what is needed at the check in process.
Ability to provide information to patients regarding FHCHC services and directions to various locations.
Maintain and adhere to HIPAA privacy policies
Performs other duties as assigned and providing coverage for departments under operations portfolio (i.e. front desk) as necessary, including extended leaves
Qualifications
High School diploma or GED with experience in medical billing is required. Bi-lingual in English and Spanish is also required. Excellent interpersonal and communication skills and ability to work as a member of the team to serve the patients is essential.
The selected candidate must be detail oriented and have the ability to work independently with one year of experience demonstrating customer service highly preferred. Epic experience is desirable.
Must be willing to work in various locations and various shifts
Physical Requirements/Work Environment
Must have manual dexterity to operate keyboards, telephones and other business equipment
Position requires the use of a headset and the ability to sit for extended periods of time
High volume of calls each day.
Medical office type environment. Works closely with co-workers daily
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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