Patient access representative jobs in Westbrook, ME - 297 jobs

Love aesthetics, wellness, and providing a top-notch patient experience? We are seeking two full-time Patient Care Financial Representatives to join our healthcare client, an established cosmetic and esthetic practice located in Portland, ME. The Patient Care Financial Representative plays a vital role in ensuring that patient's questions are answered, and the patient checkout process is done with the highest level of customer service and detail. This position is responsible for ensuring that the patient is accurately billed and all discounts are applied appropriately. This position will be responsible for reviewing and reconciling patient accounts and will participate in improving the overall quality and performance of the office by working as a team to implement work flow efficiencies. This position will also provide backup support to the Patient Care Schedulers and will cover the phones and schedule as needed. These are two immediate full-time temp-to-hire opportunities that will transition to internal positions for the right candidate. Schedule: Monday through Friday with rotating Saturday shifts (once per quarter) Duties: Ensuring that patient's check out time is a priority Identifying and resolving billing discrepancies as it relates to the patient experience Collaborating with team members by sharing knowledge, ideas, identifying concerns, and finding resolutions Accurately posting charges and discounts, collecting payments, and billing inventory on patient accounts Participating in marketing events such as open houses and offsite events Reconciling scheduled appointments and deposits at the end of the day Maintaining professionalism in all interactions with patients and staff Ensuring all communication remains HIPPA compliant at all times Answering phone in a professional and courteous manner and relaying messages in a timely fashion Must be willing to provide occasional backup support at the client's Falmouth location Skills: Must possess strong attention to detail and excellent customer service to each and every patient. Must have excellent computer skills and good judgment. Strong initiative to work independently and as a team player. Excellent interpersonal skills and the ability to remain poised when under pressure. Previous experience in an administrative healthcare office is highly preferred. Prior experience with Podium and/or Nextech systems is a plus. This role offers an opportunity to combine financial expertise with compassionate patient care while supporting the organizational growth of the practice.

The PSR is focused of patient centered care by performing a variety of clerical services to support departmental operations. These services include, but are not limited to, scheduling, registration, and receptionist activities with a primary focus on process improvement and patient satisfaction. Essential Functions include but are not limited to: Is accountable for the daily administrative/clerical functions. Manages the assignments, productivity and work flow of the office staff Responsible for front office operations; patient registration, telephone triage, filing, chart preparation, patient scheduling and other duties Communicates effectively with leadership, physicians, co-workers, team members and customers Greets and attends to patients in waiting area, keeping them informed and communicating regularly regarding delays/wait times. Fosters positive first impression by ensuring waiting area and work areas are tidy, organized, and safe for patients Demonstrates proficiency in the use of computer and other office equipment Informs leader regarding supply needs and is able to perform minor office equipment repairs and upkeep Good interpersonal skills in establishing effective working relations with staff. Ability to effectively train new staff members. Handling & protecting patient information. Promotes internal and external customer satisfaction. Builds and promotes a culture of service excellence and continuous improvement. Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy. Perform all other duties as assigned. Qualifications Education & Qualifications: Required: High School graduate or equivalent Preferred: Front office experience in a medical office

Site: Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Are you passionate about making a meaningful impact in behavioral health? Great Bay Mental Health, a dynamic and compassionate division of Wentworth-Douglass Hospital and part of the Mass General Brigham system, is seeking dedicated professionals to join our growing team. We provide comprehensive mental health services to individuals across the Seacoast region, with a strong commitment to evidence-based care, collaboration, and community wellness. As part of a leading healthcare network, our team benefits from the resources and innovation of MGB while maintaining the personalized, patient-centered approach of a community hospital. Whether you're a clinician, care coordinator, or support staff, you'll be part of a multidisciplinary team working together to improve lives through accessible and high-quality mental health care. We are seeking a full-time, 40-hour Patient Access Representative to join our team! This is an in-person position located at 15 Old Rollinsford Road, Dover, NH. The schedule for the Patient Access Representative is: Monday, Wednesday, Friday: 8:30am to 5:00pm Tuesday, Thursday: 9:30am to 6:00pm Job Summary The Patient Access Representative will be responsible for managing both in and outbound calls as well as scheduling and registration functions for patients of the Wentworth Douglass Health Systems (WDHS). The individual is typically the first point of contact for patients entering WDHS. They will specialize in providing exceptional customer service with both internal and external customers, creating new patient medical records, verifying insurance eligibility, collecting demographic information and offering applicable documents. The Patient Access Rep. must be able to hold in-depth financial conversations with patients in order to provide cost transparency and improve financial success of the organization. Are you ready to bring your talent to this team and join us in moving health care forward? Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience experience in a healthcare setting, with a focus on patient access and registration 2-3 years required Additional Job Details (if applicable) Remote Type Onsite Work Location 15 Old Rollinsford Road Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.42 - $27.74/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a Temporary/PRN position working from 8:30am-5:00pm for a total of 30 scheduled hours per week. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

Job Description ESSENTIAL FUNCTIONS Primarily answer incoming phone calls for multiple Primary Care practices. Redirect calls for Specialty Departments when needed Schedule routine and follow-up patient appointments Reschedule or cancel appointments as needed Confirm future appointments Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit using a designated screening tool, including patients with urgent/critical medical concerns Assist patients with prescription refill requests Assist patients with referral requests Provide general practice information for patients as needed Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics. Acts as a champion of the patient experience by striving for first call resolution with every patient interaction Other responsibilities as directed by supervisor, coordinator, or manager JOB REQUIREMENTS High School Diploma or equivalent required Ability to support patients using a calm demeanor, compassion, and empathy, including urgent/critical calls Strong organizational skills Excellent professional judgment, phone skills and decision making ability Proficiency with Windows based computer applications Flexibility and willingness to work as a team member Able to prioritize and handle multiple tasks Active listening skills Ability to proficiently use telephone system Excellent typing and computer ability while simultaneously maintaining a telephone conversation Ability to consistently meet and adhere to performance and quality metrics Ability to demonstrate and uphold InterMed's Values On-site, in-person training is required for this position. Training is expected to take 3-4 weeks depending on experience State of Maine residence is required Professional appearance

The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy. We are looking for individuals to join our team on a per diem basis. : What you will do Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed. Assist patients with Ipad check in process, ability to trouble shoot and provide feedback Ability to recognize and utilize when language services are needed Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy. Work in collaboration with technologists/radiologists to ensure proper patient flow. Process outgoing and incoming US and inter-office mail and UPS deliveries. Prepare set up for next day's appointment schedule and communicate any potential issues Provide and respect confidentiality of all customer groups. Verify and enter necessary information into our systems. Respond appropriately to scheduling emergency patient situations. Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list) Answer patient and doctor concerns with accuracy, efficiency and in a professional manner. Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group. Remain current on any changes in policies or procedures that modify daily work functions. Assists In patient interview process Assists in preparing patient scan room Maintain co pay/petty cash accuracy and make daily bank deposits Performs other related duties as required Required Qualifications What you need: High School Diploma required Must be CPR certified Excellent communication skills and computer proficiency required Attention to detail and typing accuracy required Ability to follow instructions with minimal supervision Proven ability to multi task and exceed customer expectations is required Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation. Preferred Qualifications: Medical office or healthcare administration courses preferred Knowledge of anatomy, medical terminology and insurance requirements is preferred. Additional : Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors. It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted. Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary Job Description Position Summary: The Care Team Patient Services Representative works collaboratively with all members of the care team providing world class service to both the patients and staff of Martin's Point. Answers all Care Team Phone Calls within established quality metrics. Supports various other Care Teams by answering their phones (as necessary) to meet quality standards. Responsible for Queue Management, including phone messaging, appointment cancellations and rescheduling. Screens, provides information on and directs calls to appropriate department or staff to expedite patient care. Supports and facilitates communications related to labs, scripts, messaging, etc. Performs Telephone Triage per established protocols. Assists with patient service related administrative tasks to ensure patient requests are met. Key Outcomes: Handles all PSR Desktop Management activities Schedules, reschedules and cancels patient appointments Provides phone support to internal and external customers within established quality metrics. Coordinates New Patient Management (distributes packets, maintains records, initial screenings, etc.) Follows Standard Processes and Protocols related to clinical activities (med refills, order follow through/tracking lab reporting) Responsible for Lab results reporting as delegated Responds to patient requests via incoming phone call, portal or written request With Clinical Support, tracks and follows up patient issues Issues pre-appointment lab and health maintenance reminders Manages Web portal communications and patient related portal requests/questions Depending on practice organizational structure, may also handle referrals and serve as subject matter expert on referrals. Completes barcoding/faxing documents to athena (document management), ensuring timely and accurate document classification and filing of documents in patients health record. Participates in process improvement activities Conduct patient check-in and check-out activities as appropriate. Collects copays and outstanding balances Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes Reviews missing slips and creates claims to ensure appropriate billing At some sites will document and refill medications following the guidance given by Patient Knowledge Coupler (PKC) Education/Experience: HS Diploma or equivalent 3+ years experience working in an administrative and/or customer service oriented environment. Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred. Skills/Knowledge/Competencies (Behaviors): Ability to function independently and professionally Knowledge of medical terminology preferred Basic knowledge of current healthcare benefits and managed care insurance plans, preferred Windows Based Computer skills: data entry and word processing ability Demonstrated telephone etiquette and positive interpersonal skills Ability to handle difficult conversations with patients and internal customers Ability to multitask among phone and face to face despite frequent interruptions Excellent organizational skills Ability to analyze and problem solve Detailed oriented and excellent follow through skills Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers Must be able to work flexible hours which may include weekends, evenings and holidays This position is not eligible for immigration sponsorship. We are an equal opportunity/affirmative action employer. Do you have a question about careers at Martin's Point Health Care? Contact us at: *****************************

Job Description ABOUT OUR CLIENT: MP's Client a 25-bed, non-profit community hospital designated as a Critical Access Hospital. The hospital endeavors to offer the best of two worlds - the warmth and friendliness of a small town and the technical expertise of modern medicine. Located in Wolfeboro, NH, they provide primary care, diagnostic testing and specialty services in the region. They provide medical services to the region's year-round population of 30,000 residents and approximately 120,000 seasonal residents and visitors who come from all over the world to enjoy the Eastern Lakes Region and the communities of: Alton, Brookfield, Effingham, Freedom, Madison, Moultonborough, New Durham, Ossipee, Sanbornville, Sandwich, Tamworth, Tuftonboro, Wolfeboro and surrounding towns. The hospital and professional medical staff have a reputation for excellence in primary care, inpatient and outpatient surgery, medical imaging and diagnostics, gynecology, orthopedics, pediatrics, physical therapy, cardiac and occupational rehabilitation and emergency services. At the Hospital, they are part of the community they serve. They know that they can only achieve the vision by working collaboratively with the community to provide the care the community needs in a coordinated, seamless way. WHAT YOU WILL DO: Under the immediate supervision of the Manager of Patient Access, is responsible for ensuring a positive patient experience while working at Huggins Hospital Provider Practices, or centralized services in support of the Practices. These two primary core functions with their associated responsibilities will be rotated as per a schedule designed to foster optimal cross coverage. Position Function and Duties: Scheduling & Appointment Integrity: Responsible for scheduling, interviewing and pre-registering all patients utilizing Huggins Hospital Provider Services. Answers all calls in in dedicated Provider Practice relating to scheduling an appointments. Possesses the knowledge necessary to properly introduce and share the bios of Providers at each Practice; the operational hours and geographic location of each practice; and assist the patient with their appointment needs in a way that upholds the access to Huggins that each patient deserves. Ensures the patients flow through the scheduling and registration systems as quickly and efficiently as possible. Schedules patient in Allscripts according to the patient's needs at time of call, aligning appointment selection type. Registration Integrity & Check in: Enters the appropriate demographic and insurance information into the Allscripts and Evident computer system to facilitate patient care and appropriate billing procedures. Complete MSP for all Medicare patients and will document all necessary components within the patient chart. Ensure that the Best Practice is reviewed regularly and processes are followed consistently as outlined. Office Duties: Maintains all office machinery, placing service calls when necessary. Maintains a clean/safe office environment. Keeps office neat, clean, organized and free of clutter. Other administrative duties as assigned. Floating and cross coverage across all Huggins Hospital Practices. Communication: Ensures excellent patient service at all times. Provides patient with all necessary information related to the scheduled appointment being mindful to ask if patient will require mobility or communication assistance. Accepts and returns patient calls using appropriate telephone etiquette. Ensure the patient's confidentiality is always maintained. Answer the telephone, file, pre-load, and perform chart preparation and record retrieval as needed. Provide the patient with appropriate educational materials related to the exam/appointment. Prepares the patient verbally for the recommended use of the Follow My Health Portal and Health Grid functionality. Utilizes the Allscripts EMR to appropriately document within the patient chart for provider correspondence related to the appointment and/or needs of the patient. Appropriately communicates with providers and office, any questions or concerns related to the patient's service. Answers telephone promptly and politely while identifying the department and person speaking. necessary and performing simple banking. Able to answer basic billing inquiries and directs patient to the appropriate staff to address problems and establish payment plans. Organizational Expectations: Attendance is an essential job function; an employee comes to work daily, on time, and completes scheduled shift HPIAA: facilitates maintaining patient confidentiality Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments. Safety: Practices workplace safety daily Employee Engagement: Actively participates in all hospital Service Excellence initiatives and trainings Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes Completes all required annual education on or before the due date Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers Ability to effectively manage considerable mental stress Ability to express or exchange ideas by means of the spoken word Ability to receive detailed information through oral communication WHAT YOU NEED: High School Diploma or Equivalent Prior experience in healthcare related institution and demonstrated computer skills preferred. Excellent interpersonal communication skills, and ability to be very detailed oriented. ADDITIONAL INFORMATION: Full-time, direct hire position with benefits! Great culture, non-profit health system Compensation: $18.25-$21/hour

Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management. This is an in person opportunity located in Portland, ME Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. Must have at least 1 year of home health experience. Prior packet review / QI experience preferred. Coding certification is preferred. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Job Description WE ARE GROWING!!! We are looking for full-time Patient Care Services team members to deliver exceptional and professional patient care. These are regular, full-time positions. Interested candidates must have a strong work ethic and an attitude to succeed. If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required - we provide comprehensive training. Office Hours: Monday: 8am - 6pm Tuesday: Thursday 8am - 5pm Friday: 8am -4:30 pm Saturday: 8am - 12 pm (one per month) Job Responsibilities To provide excellent customer service to all patients, vendors, and patrons of Maine Optometry. To perform various routine clerical work, provide data entry support, and provide information and assistance to patients regarding departmental policies and procedures. Job Duties Answer telephone, screen, and direct calls Greet all individuals entering the office, monitor visitor access, and maintain awareness of anyone entering the practice. Handle inquiries from patients and vendors. Receive and sort mail and other deliverables. Maintain and organize the reception/waiting area. Operate a variety of office equipment including, but not limited to: copiers, phones, computers Input and retrieve data within the computer system. Provide excellent customer service in scheduling patient appointments. Control and request as appropriate inventory relevant to the reception area. Complete the end of day tasks and other outstanding paperwork to close out the day services. Properly bill and submit services to insurance companies while keeping the patient accurately informed. Other functions Receive and organize office materials and supplies. Receive, sort, and distribute incoming and outgoing correspondence. Contribute to the overall practice needs by accomplishing duties as they arise and providing the results needed for a smooth-running practice as assigned Qualifications High school graduate or equivalent Previous medical office experience is not needed but preferred Strong customer service skills: communicator, listener & team player Basic math skills Familiarity with computers and ability to learn new software Embraces change Previous customer service experience

This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest - employees who share our vision and culture. Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care. Responsibilities Interact with patients in a positive professional manner via telephone and in person Schedule and confirm appointments Review and educate patients on treatment plans and financial responsibilities Accurately confirm insurance benefits, communicate and collect patient payment obligations. Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information Respond to and reply to requests for information Maintain strict compliance to HIPPA and patient privacy Perform other related job duties as assigned Qualifications Excellent customer service skills Clear speaking and telephone voice Positive attitude and energetic personality Comfortable in computerized environment Ability to multitask

Site: Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Full Time - Day Shift - Great Benefits Package! Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions. Does this position require Patient Care? No Qualifications Full Time - Day Shift - Great Benefits Package! Knowledge, Skills and Abilities - Knowledge of medical terminology and insurance verification procedures preferred. - Ability to work in a fast-paced environment and handle multiple tasks. - Excellent communication and interpersonal skills. - Strong attention to detail and problem-solving abilities. - Basic computer proficiency. Essential Functions: -Greet patients in a professional and friendly manner -Collect and verify patient demographic and insurance information, as well as enter information into systems -Schedule appointments and confirm patient information -Explain insurance and billing policies/procedures to patients -Process payments and provide receipts -Obtain pre-authorization for procedures as needed -Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience Admitting, scheduling, registration, or insurance verification experience 1-2 years preferred Additional Job Details (if applicable) Remote Type Onsite Work Location 789 Central Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.79/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Job Description ESSENTIAL FUNCTIONS Primarily answer incoming phone calls for multiple Primary Care practices. Redirect calls for Specialty Departments when needed Schedule routine and follow-up patient appointments Reschedule or cancel appointments as needed Confirm future appointments Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit using a designated screening tool, including patients with urgent/critical medical concerns Assist patients with prescription refill requests Assist patients with referral requests Provide general practice information for patients as needed Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics. Acts as a champion of the patient experience by striving for first call resolution with every patient interaction Other responsibilities as directed by supervisor, coordinator, or manager JOB REQUIREMENTS High School Diploma or equivalent required Ability to support patients using a calm demeanor, compassion, and empathy, including urgent/critical calls Strong organizational skills Excellent professional judgment, phone skills and decision making ability Proficiency with Windows based computer applications Flexibility and willingness to work as a team member Able to prioritize and handle multiple tasks Active listening skills Ability to proficiently use telephone system Excellent typing and computer ability while simultaneously maintaining a telephone conversation Ability to consistently meet and adhere to performance and quality metrics Ability to demonstrate and uphold InterMed's Values On-site, in-person training is required for this position. Training is expected to take 3-4 weeks depending on experience State of Maine residence is required Professional appearance

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Patient Coordinator to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Coordinator, you will provide services to patients and referring professionals by scheduling/authorizing appointments. This is a Full-Time position working the day shift. ESSENTIAL DUTIES AND RESPONSIBLITIES: (60%) Scheduling & Insurance Schedules patient examinations according to existing company policy Communicates to team any scheduling changes in order to ensure highest patient satisfaction Pre-certifies/Authorizes all exams with patient's insurance company as required Verifies medical necessity on all exams as required Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines Facilitates follow up contact with patients for scheduling future appointments etc. as appropriate (35%) Registration Greets and checks-in patients scheduled for Vascular services; registers demographic information and process payment plans and copays with patients Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Supports Vascular team in order to ensure highest patient satisfaction Acts as liaison between team and the patients waiting for exams Maintains front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office clean up Maintains the supply of patient information sheets (5%) Performs other duties as assigned

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary Job Description Position Summary: The Care Team Patient Services Representative works collaboratively with all members of the care team providing world class service to both the patients and staff of Martin's Point. Answers all Care Team Phone Calls within established quality metrics. Supports various other Care Teams by answering their phones (as necessary) to meet quality standards. Responsible for Queue Management, including phone messaging, appointment cancellations and rescheduling. Screens, provides information on and directs calls to appropriate department or staff to expedite patient care. Supports and facilitates communications related to labs, scripts, messaging, etc. Performs Telephone Triage per established protocols. Assists with patient service related administrative tasks to ensure patient requests are met. Key Outcomes: Handles all PSR Desktop Management activities Schedules, reschedules and cancels patient appointments Provides phone support to internal and external customers within established quality metrics. Coordinates New Patient Management (distributes packets, maintains records, initial screenings, etc.) Follows Standard Processes and Protocols related to clinical activities (med refills, order follow through/tracking lab reporting) Responsible for Lab results reporting as delegated Responds to patient requests via incoming phone call, portal or written request With Clinical Support, tracks and follows up patient issues Issues pre-appointment lab and health maintenance reminders Manages Web portal communications and patient related portal requests/questions Depending on practice organizational structure, may also handle referrals and serve as subject matter expert on referrals. Completes barcoding/faxing documents to athena (document management), ensuring timely and accurate document classification and filing of documents in patients health record. Participates in process improvement activities Conduct patient check-in and check-out activities as appropriate. Collects copays and outstanding balances Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes Reviews missing slips and creates claims to ensure appropriate billing At some sites will document and refill medications following the guidance given by Patient Knowledge Coupler (PKC) Education/Experience: HS Diploma or equivalent 3+ years experience working in an administrative and/or customer service oriented environment. Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred. Skills/Knowledge/Competencies (Behaviors): Ability to function independently and professionally Knowledge of medical terminology preferred Basic knowledge of current healthcare benefits and managed care insurance plans, preferred Windows Based Computer skills: data entry and word processing ability Demonstrated telephone etiquette and positive interpersonal skills Ability to handle difficult conversations with patients and internal customers Ability to multitask among phone and face to face despite frequent interruptions Excellent organizational skills Ability to analyze and problem solve Detailed oriented and excellent follow through skills Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers Must be able to work flexible hours which may include weekends, evenings and holidays This position is not eligible for immigration sponsorship. We are an equal opportunity/affirmative action employer. Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ***************************** Do you have a question about careers at Martin's Point Health Care? Contact us at: *****************************

Job Description ABOUT OUR CLIENT: MP's Client a 25-bed, non-profit community hospital designated as a Critical Access Hospital. The hospital endeavors to offer the best of two worlds - the warmth and friendliness of a small town and the technical expertise of modern medicine. Located in Wolfeboro, NH, they provide primary care, diagnostic testing and specialty services in the region. They provide medical services to the region's year-round population of 30,000 residents and approximately 120,000 seasonal residents and visitors who come from all over the world to enjoy the Eastern Lakes Region and the communities of: Alton, Brookfield, Effingham, Freedom, Madison, Moultonborough, New Durham, Ossipee, Sanbornville, Sandwich, Tamworth, Tuftonboro, Wolfeboro and surrounding towns. The hospital and professional medical staff have a reputation for excellence in primary care, inpatient and outpatient surgery, medical imaging and diagnostics, gynecology, orthopedics, pediatrics, physical therapy, cardiac and occupational rehabilitation and emergency services. At the Hospital, they are part of the community they serve. They know that they can only achieve the vision by working collaboratively with the community to provide the care the community needs in a coordinated, seamless way. WHAT YOU WILL DO: Under the immediate supervision of the Manager of Patient Access, is responsible for ensuring a positive patient experience while working at Huggins Hospital Provider Practices, or centralized services in support of the Practices. These two primary core functions with their associated responsibilities will be rotated as per a schedule designed to foster optimal cross coverage. Position Function and Duties: Scheduling & Appointment Integrity: Responsible for scheduling, interviewing and pre-registering all patients utilizing Huggins Hospital Provider Services. Answers all calls in in dedicated Provider Practice relating to scheduling an appointments. Possesses the knowledge necessary to properly introduce and share the bios of Providers at each Practice; the operational hours and geographic location of each practice; and assist the patient with their appointment needs in a way that upholds the access to Huggins that each patient deserves. Ensures the patients flow through the scheduling and registration systems as quickly and efficiently as possible. Schedules patient in Allscripts according to the patient's needs at time of call, aligning appointment selection type. Registration Integrity & Check in: Enters the appropriate demographic and insurance information into the Allscripts and Evident computer system to facilitate patient care and appropriate billing procedures. Complete MSP for all Medicare patients and will document all necessary components within the patient chart. Ensure that the Best Practice is reviewed regularly and processes are followed consistently as outlined. Office Duties: Maintains all office machinery, placing service calls when necessary. Maintains a clean/safe office environment. Keeps office neat, clean, organized and free of clutter. Other administrative duties as assigned. Floating and cross coverage across all Huggins Hospital Practices. Communication: Ensures excellent patient service at all times. Provides patient with all necessary information related to the scheduled appointment being mindful to ask if patient will require mobility or communication assistance. Accepts and returns patient calls using appropriate telephone etiquette. Ensure the patient's confidentiality is always maintained. Answer the telephone, file, pre-load, and perform chart preparation and record retrieval as needed. Provide the patient with appropriate educational materials related to the exam/appointment. Prepares the patient verbally for the recommended use of the Follow My Health Portal and Health Grid functionality. Utilizes the Allscripts EMR to appropriately document within the patient chart for provider correspondence related to the appointment and/or needs of the patient. Appropriately communicates with providers and office, any questions or concerns related to the patient's service. Answers telephone promptly and politely while identifying the department and person speaking. necessary and performing simple banking. Able to answer basic billing inquiries and directs patient to the appropriate staff to address problems and establish payment plans. Organizational Expectations: Attendance is an essential job function; an employee comes to work daily, on time, and completes scheduled shift HPIAA: facilitates maintaining patient confidentiality Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments. Safety: Practices workplace safety daily Employee Engagement: Actively participates in all hospital Service Excellence initiatives and trainings Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes Completes all required annual education on or before the due date Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers Ability to effectively manage considerable mental stress Ability to express or exchange ideas by means of the spoken word Ability to receive detailed information through oral communication WHAT YOU NEED: High School Diploma or Equivalent Prior experience in healthcare related institution and demonstrated computer skills preferred. Excellent interpersonal communication skills, and ability to be very detailed oriented. ADDITIONAL INFORMATION: Full-time, direct hire position with benefits! Great culture, non-profit health system Compensation: $18.25-$21/hour

We are seeking a detail-oriented and organized Patient Service Coordinator to join our client's healthcare team in downtown Portland, ME. This vital role involves coordinating office operations under guidance of the practice manager, maintaining provider schedules, managing complex surgical scheduling, and overseeing of special practice projects. The ideal candidate will possess at least 2+ years of prior administrative patient service experience in a busy healthcare environment, a strong understanding of medical terminology, and previous experience in either Pediatric or Primary Care settings. This is a temp-to-hire, 12-week opportunity that would transition to an official position for the right candidate. Duties Coordinate overall office operations under guidance of the practice manager Provide leadership/facilitation for quality and practice improvement Maintain/update provider schedules for both practice and hospital obligations Management of more complex scheduling duties, including surgical scheduling Perform electronic health system template management Oversee special projects and improvement initiatives

WE ARE GROWING!!! We are looking for full-time Patient Care Services team members to deliver exceptional and professional patient care. These are regular, full-time positions. Interested candidates must have a strong work ethic and an attitude to succeed. If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required - we provide comprehensive training. Office Hours: Monday: 8am - 6pm Tuesday: Thursday 8am - 5pm Friday: 8am -4:30 pm Saturday: 8am - 12 pm (one per month) Float Locations: Lewiston Freeport, and Brunswick Job Responsibilities To provide excellent customer service to all patients, vendors, and patrons of Maine Optometry. To perform various routine clerical work, provide data entry support, and provide information and assistance to patients regarding departmental policies and procedures. Job Duties Answer telephone, screen, and direct calls Greet all individuals entering the office, monitor visitor access, and maintain awareness of anyone entering the practice. Handle inquiries from patients and vendors. Receive and sort mail and other deliverables. Maintain and organize the reception/waiting area. Operate a variety of office equipment including, but not limited to: copiers, phones, computers Input and retrieve data within the computer system. Provide excellent customer service in scheduling patient appointments. Control and request as appropriate inventory relevant to the reception area. Complete the end of day tasks and other outstanding paperwork to close out the day services. Properly bill and submit services to insurance companies while keeping the patient accurately informed. Other functions Receive and organize office materials and supplies. Receive, sort, and distribute incoming and outgoing correspondence. Contribute to the overall practice needs by accomplishing duties as they arise and providing the results needed for a smooth-running practice as assigned Qualifications High school graduate or equivalent Previous medical office experience is not needed but preferred Strong customer service skills: communicator, listener & team player Basic math skills Familiarity with computers and ability to learn new software Embraces change Previous customer service experience

This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest - employees who share our vision and culture. Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care. Responsibilities Interact with patients in a positive professional manner via telephone and in person Schedule and confirm appointments Review and educate patients on treatment plans and financial responsibilities Accurately confirm insurance benefits, communicate and collect patient payment obligations. Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information Respond to and reply to requests for information Maintain strict compliance to HIPPA and patient privacy Perform other related job duties as assigned Qualifications Excellent customer service skills Clear speaking and telephone voice Positive attitude and energetic personality Comfortable in computerized environment Ability to multitask We can recommend jobs specifically for you! Click here to get started.