Patient service representative jobs in Canton, MI - 1,031 jobs

Activate is seeking a detail-oriented and experienced Customer Service Representative to support a client's private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process. This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs. Key ResponsibilitiesCustomer Support Provide professional, friendly customer support via phone and live chat during business hours. Assist customers in navigating the private website and completing their gift selection. Follow all client-specific service guidelines and brand standards. Order & Data Management Update and maintain customer information within an internal dashboard. Track gift selections, shipments, and delivery status using ShipStation. Accurately document all customer interactions, questions, and resolutions. Inventory Management Monitor available inventory levels. Identify discrepancies or low-inventory notifications and escalate when appropriate. Program Support Manage fluctuating call and chat volumes during peak and slow periods. Support program accuracy and customer satisfaction by following detailed procedures consistently. Required Qualifications Previous customer service experience is required (phone and/or live chat). Experience using dashboards, order management systems, or similar platforms. Strong data entry skills and attention to detail. Excellent written and verbal communication. High reliability and consistency in meeting scheduled hours. Ability to follow defined procedures and maintain accuracy under varying activity levels. Tools & Systems Internal client dashboard (customer data & inventory management) Phone and live chat support system ShipStation for shipment and fulfillment tracking Standard computer workstation Work Environment Computer-based role with alternating periods of high and low activity. In-office position during all scheduled hours. Employment Term Training begins the third week of January. Program launches February 1. Seasonal role lasting approximately 1 month, with the potential to extend based on performance and business needs.

RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few. RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well. The Customer Service Representative Position The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds. Preferred Experience, Skills & Abilities of the Customer Service Representative Position At least 2 years of experience in a Customer Service setting Strong business communication and presentation skills, both verbal and written Organizational skills, multitasking, and a strong self-motivation as a must! Knowledge in shipping and warehousing is preferred, but not required Compensation, Benefits & Structure of the Customer Service Representative Position This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm. The Recruitment Process for the Customer Service Representative Position The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values. RMR Solutions, LLC is an Equal Opportunity Employer!

*ONLY CANDIDATES RESIDING IN THE METRO-DETROIT AREA WILL BE CONSIDERED FOR ROLE** Jomar Valve, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems. Responsibilities: Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction Manage time effectively, meet performance goals, and work cooperatively with other members of the team Accurately process customer transactions such as orders, quotes, etc. Determine customer needs and expectations in order to recommend specific products and solutions Provide accurate information regarding availability of in-stock items Outbound sales calls to maintain ongoing customer relations and obtain new customer sales Follow company policies and procedures Present a professional image at all times to customers and during scheduled shift Perform other duties as and when required Job Requirements: Bachelor's Degree in job related field preferred A minimum of 1-3 years experience in Customer Service and Sales Technical sales a plus Attention to detail and accuracy Outstanding interpersonal skills Good organizational skills Team Player Customer focused Computer efficient Jomar Valve is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.

Job Title: Client Services Representative Another Job Location:- Memphis, TN Job Duration: 6 months contract Duties: Local candidates only to Southfield, MI. Hybrid role onsite 3 days per week and WFH 2 days per week. Wednesdays and either Monday or Friday are mandatory, the third day may be chosen by the new hire. Strictly temporary for now but opportunity for extension or conversion may occur (not guaranteed) Laptop provided Work Schedule 9 AM ET- 6 PM ET with 1 hour lunch (must be in their seat logged in at 9 AM) Attendance Policy- No more than 2 tardies and/or unexcused absences within a 30 day period. The Client Services Representative (not to be confused with Client Service Associates) will be responsible for supporting the Client Services team located at the Southfield, MI office. The Client Services department is considered the 'main point of contact' for (internal and external) clients who have questions or general inquiries that need resolution. The client base consists branch associates, Financial Advisors, or the clients of Financial Advisors. In addition, this particular team manages client access websites, where clients can access their accounts, online trade, etc. These 4 Client Service Reps will be responsible for handling basic customer inquiries, such as: a client forgot their username or password, client needs to update their home address or phone number, etc. The typical call volume per Client Service Rep is roughly 50-60 calls per day. However, call volume will increase during tax season and the associates may receive up to 80 calls per day. Training will last 1-2 weeks. The CSR's will practice doing mock calls with other associates. The Client Services team does not read off scripts while on the phone. Instead, they will have access to a SharePoint site which houses 'go-to' guides on how to handle various customer scenarios. Performance Monitoring Management will randomly listen in on calls in order to evaluate performance. They will primarily be measuring call quality, compliance (ensuring all of the necessary steps were taken i.e. verifying the caller's identify before proceeding, etc.), documentation / accuracy, call time, etc. Manager stated that their department focuses more on quality rather than quantity. Job Duties:Responsible for answering inbound calls from clients, while providing exceptional customer service Resolve general inquiries such as username / password resets, address changes, phone number changes, etc. Document call activity using Clients' proprietary system (they will be expected to document while on the phone with the customer) Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Follows up, either verbally or in writing, to ensure customer satisfaction Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Skills:Must possess 2-3 years of recent customer service experience, ideally from a call center. Must have the ability to type and be on the phone at the same time. Ability to navigate through numerous systems at once Experience using dual monitors Proficient user with Microsoft Word, Outlook, and basic Excel Ability to type at least 40 WPM Exceptional customer service skills; easy to understand Excellent verbal and written communication skills; ability to use proper grammar and spelling Experience within the banking or financial services industry is preferred but not required Education: Minimum of a High School Diploma or equivalent

Salary Range: $80,000-$95,000 DOE Total Compensation: Includes a range of additional benefits and living support, structured to enhance employee effectiveness while promoting overall personal and professional well-being. See below for more details on included benefits. Period of Performance: 650 calendar days; exact dates are yet to be determined Join a team of ever-growing professionals who look to make a difference on projects both domestically and internationally. Our organization is growing, and we believe your career should too! Build your future with Project Solutions, Inc. Position/Project Overview: Project Solutions Inc. is seeking a Construction Management Representative to support a National Park Service (NPS) design-build rehabilitation project at the Perry's Victory and International Peace Memorial at Put-in-Bay, South Bass Island, Ohio. The work involves on-site construction oversight of a complex historic rehabilitation project addressing structural repairs, waterproofing, accessibility improvements, and building system upgrades at a nationally significant monument listed on the National Register of Historic Places. The Construction Management Representative will support final design coordination, full-time seasonal on-site construction oversight, and project closeout to ensure work is performed in accordance with contract requirements, preservation standards, safety regulations, and federal accessibility and historic resource protection requirements in a highly sensitive historic setting. This role is contingent upon award of project. Responsibilities and Duties: Provide technical assistance and support to CO during construction. Read, interpret and understand the construction contract plans and specifications. Arrange, attend and facilitate a variety of meetings, including weekly meetings at the project site. Arrange, attend, facilitate, and document project meetings, including weekly progress meetings, safety meetings, inspections, negotiations, and internal Government meetings; prepare meeting minutes within required timeframes. Perform on-site inspections, including mock-ups, preparatory, initial, follow-up, and post-construction inspections; document findings with photographs, descriptions, and reports. Document issues encountered and problems experienced with the construction contractor. Review contractor's baseline and progress schedules. Draft project related correspondence for NPS to review and issuance. Inspect the work of the construction contractor for progress, workmanship, quality and conformance with contract documents, applicable building codes and safety standards. Review, analyze, and assist in preparing cost estimates. Review and process Construction Contractor's RFIs and assist in resolution, draft response, tracking, and follow up. Required Education, Knowledge and Skills: Minimum four (4) year Bachelor's degree in Engineering, Construction Technology, Construction Management or other related field preferred . Minimum of five (5) years of relevant construction and/or engineering work experience in construction management, preferably aligned to civil, environmental, and site-sensitive construction. Proven proficiency in project documentation, reporting, and stakeholder communication Experience working on federally funded projects or within historic and environmentally sensitive sites strongly preferred Strong communication and reporting skills, with a track record of timely coordination with Architecture/Engineering (A/E) teams and National Park Service (NPS) Contracting Officer's Representatives to support quality control objectives preferred Proficient in evaluating detailed cost estimates and contractor proposals, including breakdowns of labor, equipment, materials, overhead, and profit. Skilled in identifying, defining, and documenting scope changes due to owner direction or differing site conditions. Experience supporting or conducting technical negotiations with contractors, including scope, cost components, and terms. Ability to interpret construction schedules and accurately assess and document project progress. Capable of reviewing and evaluating payment requests against completed work and contractual milestones. Relevant experience on projects involving similar scope of work. OSHA 30 construction safety training preferred. Written and verbal communication, problem-solving, and conflict resolution skills Strong computer and technology literacy to utilize PCs and mobile devices. Knowledge of software including MS Suite (including MS Project), Adobe Acrobat, and any other software programs typically utilized. Maintain a valid driver's license. Ability to multi-task and prioritize in a fast-paced work environment on large, complex construction projects. Ability to walk or climb on a daily basis to observe contract performance. Must be able to physically operate a motor vehicle without danger to self or to others. What Does PSI Offer You? Three options for medical plans plus dental and vision insurance offerings 24/7 healthcare access to telehealth services for your convenience HSA Company life insurance options for you and your family Short-term and long-term disability offerings PLUS an $800 monthly allowance is provided to offset your PSI insurance premium costs 401(k) with a 4% employer match Generous PTO, paid-federal holidays, and sick leave Always the opportunity for professional development The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change. Project Solutions, Inc. is an equal opportunity employer, women, individuals with disabilities, protected veterans and minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO/M/F/Vets

Job Description Our Healthcare partner in Jackson needs a full-time Patient Service Representative to add to their team! 1st Shift: 8:00 AM - 5:00 PM | Monday - Friday Starting wage is $15/hour Full-time, temporary to permanent positions in Jackson, MI. Essential Duties for the Patient Service Representative: Greets patients in a welcoming professional manner, utilizing excellent customer service skills at all times. Data entry Distributes forms to patients with necessary explanation and collects forms from patients ensuring proper completion. Accepts and processes all payments (both current and previous balance due) and balances all payments collected daily to ensure all money is accounted for and completes the end-of-day process to balance the electronic cash drawer. Maintains cash box during each shift to ensure all cash-box money is accounted for. Schedules patient appointments. Schedules any STAT tests ordered by the provider. Consistently and accurately utilizes department scheduling guidelines. Complete daily model of care steps (i.e. robust reminder calls, raking the schedule, etc.). Participates in patient outreach. Other activities that assist with the coordination of patient care, i.e. verbal review of patient instructions, orders, referrals, treatment plan estimate, and prior authorizations as well as necessary follow-up to complete these requests. Conforms with and abides by all regulations, policies, work practices, and instructions. Provides administrative support to clinical staff. Requirements for the Patient Service Representative: Minimum of High School Diploma Previous medical office experience preferred Knowledge of medical insurance rules preferred Experience using an electronic medical record preferred Ability to work effectively and independently within their work area, staying on task. Demonstrates understanding and appreciation for diversity for CFH patients and CFH employees. Routine testing/training on various job-related skills and competencies. Excellent communication skills, both written and verbal. Ability to communicate in a friendly, helpful manner with all patients and co-workers. Excellent computer skills. Pushing patients in wheelchairs. Apply now or call us at (517) 787-6150 for more information!

Job Description Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management. Skills: Required Skills & Experience: One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting. Strong computer skills and working knowledge of Microsoft Office products. Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. Must be willing to be on your feet for long periods and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions. Preferred Skills & Experience: EPIC training/experience. Insurance payor systems experience. ICD-10 medical terminology experience. Education: Required Education: High School Diploma. Preferred Education: N/A Required Certification & Licensure: N/A Preferred Certification & Licensure: N/A

Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties "under one roof" Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None! Job Summary: Our meticulous and empathetic Patient Access Representative works in our Multi-Specialty facility to help provide patient care second to none!. The Patient Access Representative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. The Patient Access Representative is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role demonstrate superior customer service skills focusing on patient/customer satisfaction. Benefits for our Full Time Team Members: * Comprehensive health, dental, and vision insurance coverage * Paid time off, including vacation, holidays, and sick leave * 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute * Short & Long Disability, and Life Term insurance, complementary of Full Time Employment * Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc. Duties: * Greets and interacts with patients in a friendly and polite manner * Provides solutions for customers; troubleshoots as needed * Perform data entry through Electronic Medical Record system. * Maintain medical records and patient confidentiality * Perform insurance verification as needed and directed * Answer phone calls in a friendly and helpful manner * Register patients and schedule appointments as directed * Ability to multitask and move between responsibilities in fluid manner * Adheres to departments standards and PolicyStat policies * Other duties as assigned Qualifications: * Able to provide eligibility for employment for any U.S. employer * High school diploma or general education degree (GED) required * Associate's or Bachelor's Degree in Business or related field desired * 6 months of relevant customer service experience preferred * Previous experience performing insurance verification is a plus * Ability to maintain a high level of confidentiality and professionalism at all times * Detailed oriented, conscientious and committed to precision in work results * Ability to relate to and work effectively with a wonderfully diverse populace * Exceptional phone and interpersonal skills * Proficiency with computers, preferably strong typing and desktop navigational skills * Ability to multitask and move between responsibilities in fluid manner * Ability to independently problem solve * Great data entry skills * Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards * Friendly, empathetic & respectful * Reliable in work results, timeliness & attendance * Able to work in a fast-paced, and stressful environment while maintaining positive energy * Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance * Committed to contributing to a positive environment, even in rapidly changing circumstances * Is aware of standards and performs in accordance with them Insight is an equal opportunity employer and values workplace diversity!

Central City Health is committed to enabling every member in our community to thrive by building a collaborative multidisciplinary healthcare team. Working under the direct supervision of Leadership, the Patient Access Representative will conduct operations with maximum efficiency and professionalism to promote the mission and philosophy of providing quality, integrated care to the underserved. The Patient Access Representative will perform a variety of clerical tasks and communicate with members, scheduling appointments, processing documents, and a strong commitment to customer service, and data entry is a substantial and essential part of the job. Patient Access Representatives are required to work within the policies and general office guidelines established by CCH and should have knowledge of offered programs and services. Who We Are: Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972, by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our President/CEO, Dr. Kimberly Farrow-Felton received the esteemed Healthcare Hero Award from Crain's Detroit Business honoring her exceptional contributions to the health and well-being of our community. Our Mission: To achieve wellness in the community by providing an array of primary and behavioral health care, housing, and substance abuse services with dignity and respect. Our Core Values: CCH is guided by a set of values in fulfilling our mission. Some of our values include: * An environment that supports health and recovery. * Person centered principles in the delivery of care. * An environment characterized by cultural sensitivity, integrity, teamwork and trust. * A commitment to service excellence and continuous quality improvement. * Persons served take both an active part in their treatment and the organization. * An atmosphere of welcoming and accessibility to people seeking our services that assures "no wrong door." You Get: * 14 Paid Holidays Annually. * 18 PTO Days (less than 1 Year; 27 Days on 1st Year Anniversary). * Benefit Coverage after 30 Days: Medical/Dental/Vision/Short-term Disability. * Company-Paid Life Insurance. * Retirement Savings 403(b). * Tuition Reimbursement. * Continuing Education Allowance. Job Summary: Central City Health is committed to enabling every member in our community to thrive by building a collaborative multidisciplinary healthcare team. Working under the direct supervision of Leadership, the Patient Access Representative will conduct operations with maximum efficiency and professionalism to promote the mission and philosophy of providing quality, integrated care to the underserved. The Patient Access Representative will perform a variety of clerical tasks and communicate with members, scheduling appointments, processing documents, and a strong commitment to customer service, and data entry is a substantial and essential part of the job. Patient Access Representatives are required to work within the policies and general office guidelines established by CCH and should have knowledge of offered programs and services. Responsibilities: * Ensures all actions represent the organization in a highly professional manner. * Maintains a commitment to the achievement of quality health care services. * Greets members/clients & visitors with a smile. * Schedules members/clients' appointments appropriately per protocol. * Verifies insurance coverage, provider/staff member designation. * Upon member arrival, confirms members/clients' identity. * Ensures that members/clients complete the necessary forms and documentation. * Collects copayments or other fees as indicated. * Ensures that appropriate fee assistance applications are completed. * Creates a member/client visit for all encounters Education & Experience: * High School Diploma or GED equivalent required. * Two (2) years of recent clerical office experience required. * Demonstrated proficiency with Microsoft Office, databases, and EHR systems. * Knowledge of the techniques of receiving calls and making appointments. * Knowledge of office practices, procedures, and equipment. * Ability to multitask and maintain strong attention to detail * Ability to communicate effectively, both orally and in writing. * Ability to maintain composure during stressful situations. * The ability to provide customer service to clients and their families warmly. "This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted, and modified at any time by the organization. CCH is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law. At CCH the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, CCH prefers that employees are fully vaccinated against COVID-19; however, it is not required." If you are interested, please email your resume to **************************

NOW HIRING PATIENT SERVICE COORDINATOR - PART TIME ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors. As our network of ASCs continues to grow, we are actively recruiting a new Patient Service Coordinator to join our talented and passionate care teams. Our ASC based model provides an excellent working environment with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We'd love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home! OUR VISION & VALUES At Blue Cloud, it's our vision to be the leader in safety and quality for pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision. * We cheerfully work hard * We are individually empathetic * We keep our commitments ABOUT YOU You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient. YOU WILL * Greet and register patients and family members * Manage appointments and daily schedule * Manage and provide patients and their families with appropriate forms and informational documents * Provide Customer service * Escalate any issues, questions, or calls to the appropriate parties YOU HAVE Requirements + Qualifications * High School Diploma or equivalent * 2 to 3 years of customer service experience in high-volume dental or medical office setting. * Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively. * Computer skills to include word processing and spreadsheet. Preferred * Strong background in patient care environment * Bi-lingual (English/Spanish) BENEFITS * We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K. * No on call, no holidays, no weekends * Bonus eligible Blue Cloud is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience. Schedule is Monday- Friday 9am-5:30pm Responsibilities Greet patients and visitors Communicate wait times to patients and direct them accordingly Obtain authorization, as needed, to process patients for services Check in patients using appropriate patient management system Explain all required forms to patients and ensure proper completion of all paperwork Answer incoming telephone lines and direct the caller accordingly Contact patients regarding appointment reminders, rescheduling, or cancellations. Check out patients in appropriate patient management system and distribute records File paperwork, medical records, and correspondence Maintain inventory of office supplies and printed forms Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms Follow HIPAA guidelines and safety rules Attend center staff meetings Participate in initial and ongoing training as required Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group Assist Center Operations Director or other leader in managing daily administrative functions Assist in maintaining a neat, clean, and orderly appearance throughout the facility Use employer reporting tool to scan and distribute employer results and paperwork Review clinician transcriptions and enter applicable charges via internal charge entry system. Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: High School Diploma or GED Job-Related Experience 6 months to 1 year Working knowledge of state-specific occupational medicine requirements preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Demonstrated effective communication and interaction with employers, patients, providers, and other employees Demonstrated ability to maintain working relationship with all levels of employees Demonstrated excellent customer service skills Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Ability to perform all aspects of front office operations Drive to achieve or exceed established service standards Additional Data 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off & Extended Illness Days Offered Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 2, in addition to performing all Registrar tasks, is recognized as a subject matter expert and mentors staff to exceed Beaumont Health and departmental standards along with assigned performance metrics. Performs as a Management Team representative in supervisor's absence to resolve problems/issues/questions/concerns and initiate downtime and disaster procedures as appropriate. May assist in scheduling staff, assigning tasks, working task lists and assigned work queues, managing processes for the completion of special projects assigned and resolving problems as appropriate. Essential Functions Perform all Registrar tasks and serves as expert resource for Registration staff. Will be assigned to a variety of work area as needed to provide registration services to clinical departments and patient services. Performs all Registrar tasks and serves as expert resource for other staff. May assist with front line problem solving issues on a day to day basis. Excellent customers service skills and responds promptly with a warm and friendly reception. Direct patients to appropriate setting, explaining and apologizing for any delays. Maintain professionalism and diplomacy at all times. Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR). Collects and documents all required demographic and financial information. Appropriately activates converts and discharges visits on EPIC. Scrutinize patient insurance(s), identifies the correct insurance plan, selects appropriately from the EPIC and documents correct insurance order. Applies recurring visit processing according to protocol. May facilitate use of electronic registration tools where available (Kiosks, etc.). Verify patient information with third party payers. Collect insurance referrals and documents on EPIC. Communicate with patients and physician/office regarding authorization/referral requirements. Obtain financial responsibility forms or completed electronic forms with patients as necessary. Complex Financial Advocacy: Assertively and professionally seek to handle financial advocacy activities working with Financial Representatives, Patient Financial Services, outside resources (ADVOMAS and Collection Agencies) as necessary to resolve questions, initiate payment plans & re-bills and obtain payments as appropriate. Integrate scheduling tasks and Financial Advocacy so that patients are cleared as part of the scheduling process. May perform financial reviews and calculate complex estimates prior to cases going to the Financial Advisor team. Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family. Screen outpatient visits for medical necessity. Provide cost estimates. Collect and document Advance Directive information, educating and providing information as necessary. Collect and document Medicare Questionnaire, issue Medicare Letter as required by Government mandates and enter data according to the Meaningful Use requirements. Scan documents required and appropriate documents in EPIC. May issue receipts and complete cash balance sheets in specified areas where appropriate. Utilize audits and controls to manage cash accurately and safely. Transcribe written physician orders, communicating with physician/office staff as necessary to clarify. Determine & document ICD-10 codes. Performs medical necessity check and issue ABN as appropriate for Medicare primary outpatients. Note: excluding lab-only outpatients. Mark duplicate Medical Records for merge: Research potential duplicate records to determine that the past and current status is correct. Utilize all system resources and contact patient if necessary. Affix wristbands to patients, prepare patient charts. Manage/prepare miscellaneous reports, schedules and paperwork. Maintain inventory of supplies. May assist with scheduling and review of initial time off requests for further management review. Completes audits and task lists as assigned by the management team. Acts a preceptor or shadows newer staff as assigned by Supervisor. Follows the specific standards as defined in the department professionalism policy. Maintains or exceeds the department specific individual productivity standards, collection targets, quality audit scores for accuracy. Serve as management representative when Supervisor is not present to manage technical problems, questions, clinical issues and service concerns. Initiates and execute Epic downtime, disaster procedures/disaster drills as appropriate. Communicate with leaders throughout the organization as appropriate to resolve issues utilizing chain of command process. Work with Supervisor on process improvement projects, new process flows, new hire training and other projects as needed. Merged Duplicate Medical Records: Research potential duplicate records to determine that the past and current records are truly the same. Contact patients directly as necessary. Participate with Joint Commission, or other regulatory reviews as needed. Correct work queue accounts and Insurance rejections within 1-2 business day(s) to support an efficient billing process. Perform other duties as assigned by the team or supervisor. Perform as a lead Registration representative to resolve problems/issues/concerns and initiate downtime and disaster procedures as appropriate. Maintain or exceed the Corewell Customer Service Standards: Service, Ownership, Attitude and Respect. Provide every customer with a seamless, flawless Beaumont experience. Remain compliant with regular TB testing, Flu vaccination. Qualifications Required High School Diploma or equivalent 1 year of relevant experience customer service role or health care industry Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc). Proficient in medical terminology and has assimilated the proficient typing requirements (30 words/min). About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak Department Name Patient Registration Royal Oak - Corporate Employment Type Full time Shift Evening (United States of America) Weekly Scheduled Hours 40 Hours of Work 3:30 p.m. to 12:00 a.m. Days Worked Sunday to Saturday Weekend Frequency Every other weekend CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling ************.

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience. Hours are M-F 10a-6p Responsibilities Greet patients and visitors Communicate wait times to patients and direct them accordingly Obtain authorization, as needed, to process patients for services Check in patients using appropriate patient management system Explain all required forms to patients and ensure proper completion of all paperwork Answer incoming telephone lines and direct the caller accordingly Contact patients regarding appointment reminders, rescheduling, or cancellations. Check out patients in appropriate patient management system and distribute records File paperwork, medical records, and correspondence Maintain inventory of office supplies and printed forms Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms Follow HIPAA guidelines and safety rules Attend center staff meetings Participate in initial and ongoing training as required Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group Assist Center Operations Director or other leader in managing daily administrative functions Assist in maintaining a neat, clean, and orderly appearance throughout the facility Use employer reporting tool to scan and distribute employer results and paperwork Review clinician transcriptions and enter applicable charges via internal charge entry system. Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: High School Diploma or GED Job-Related Experience 6 months to 1 year Working knowledge of state-specific occupational medicine requirements preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Demonstrated effective communication and interaction with employers, patients, providers, and other employees Demonstrated ability to maintain working relationship with all levels of employees Demonstrated excellent customer service skills Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Ability to perform all aspects of front office operations Drive to achieve or exceed established service standards

Optimal Care is where your dedication meets a rewarding career. As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. Exceptional Benefits: Minimum of 3 Weeks Paid Time Off (PTO) Company Vehicle Program Flexible Work Schedule Mentorship Culture Medical, Dental, and Vision Insurance 401(k) with Employer Match Mileage Reimbursement Cutting Edge Technology Key Responsibilities The Patient Services Coordinator ensures that patients receive the care they need in a timely manner. They are responsible for the timely and accurate entry of a variety of data for the assigned patients and clinical staff. The Patient Services Coordinator facilitates ongoing home care services by coordinating with, but not limited to, interdepartmental staff, other department staff, patients, families, and company community partners. Additionally, there are times they may assist patients with coordinating future appointments, procedures or treatments if required by patient conditions. In this role you will be responsible for: Assists in coordinating Home Care Services for patients, in a timely manner. Provides excellent customer services. Assists the functions of patient care management through timely and accurate intake data entry and system reporting. Coordinates both patient and clinical staff scheduling. Coordinate patients/family and community partner phone calls. Maintain a good working rapport with community and company partners, interdepartmental personnel, as well as other departments within the facility. Verifies accuracy of patient scheduling and data entered through use of information systems reports. Accurately enters, and updates where required, a variety of patient data (both new and previous) and patient care data into information systems. Performs daily backup of information in the system(s) where required. Alerts appropriate management team members regarding late or missing documents required for intake of a patient and data entry. Alerts appropriate members of the management team members regarding late or missing documents required for patient care coordination and scheduling. Performs other specific projects relating to intake and data entry and computer operations as required. Maintains confidentiality of patient and organization information at all times. Required Qualifications High School Diploma or GED At least one (1) year experience in health care data entry Experience with computers Desired Qualifications Associate's degree preferred Home Health or hospice care experience preferred Location Office Location: 801 Rosehill Road, Jackson, MI 49202 Hours 8:00 am - 5:00 pm, Monday through Friday Pay Range$18-$22 USDBackground Screening Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Equal Opportunity Employer Optimal Care is an equal-opportunity employer.

This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest - employees who share our vision and culture. Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care. Responsibilities Interact with patients in a positive professional manner via telephone and in person Schedule and confirm appointments Review and educate patients on treatment plans and financial responsibilities Accurately confirm insurance benefits, communicate and collect patient payment obligations. Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information Respond to and reply to requests for information Maintain strict compliance to HIPPA and patient privacy Perform other related job duties as assigned Qualifications Excellent customer service skills Clear speaking and telephone voice Positive attitude and energetic personality Comfortable in computerized environment Ability to multitask We can recommend jobs specifically for you! Click here to get started.

Title: Patient Registration Spec Department Org: Registration - 108820 Employee Classification: B1 - Classif'd Full Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 1 Start Time: 7AM End Time: 7PM Posted Salary: Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: The Patient Registration Specialist performs all outpatient and inpatient registrations functions, insurance verification, cash collections for the University of Toledo Medical Center while providing excellent customer satisfaction. Strive to sustain courteous and caring impression for patients and visitors. Communicates effectively to maximize patient flow and provide excellence in customer relations. Ensure that financial policies and requirements are met while providing caring access at the University of Toledo medical Center. Performs complete and accurate registration and admission functions for the purpose of maximize reimbursement, and provide timely and accurate patient information to all other providers and users of patient data. The Patient Registration Specialist is highly skilled and works at a fully cross-functional level. Minimum Qualifications: Education/experience/licensing: 1. High School diploma or equivalent required. 2. Recent experience (within 2 years) in hospital or physician office performing as a primary duty, one of the following is required:  Registration Specialist.  Check-in/out Clerk-who enters patient demographic/insurance information in system (testing may be given). Communication and other skills: 3. Must have working knowledge to operate a computer in a window-based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence. Must be able to utilize computer keyboard proficiently. 4. Ability to work with minimum supervision, Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form. 5. Ability to develop and maintain professional service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others. Ability to provide excellence customer satisfaction when presenting information and respond to questions from staff, patient and the general public. Ability to deal with confrontation and stressful working environment while maintaining excellence in customer service. 6. Must be able to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Applicants may be tested. Physical Requirements: 1) Visual acuity of 20/20 or corrected to 20/20 including color vision when applicable; 2) ability to hear with or without aides); 3) ability to orally communicate; 4) good manual dexterity; 5) ability to push, pull, roll, and transfer/lift 50 pounds occasionally; 6) ability to stand, walk frequently; 7) ability to bend, reach, stoop, kneel frequently; 8) ability to perform CPR (if required for position). Occasional carrying of items weighing up to 30 pounds required. Preferred Qualifications: Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience. Schedule is Mondays-Fridays 12pm-8:30pm. Rotating Saturdays. Responsibilities Greet patients and visitors Communicate wait times to patients and direct them accordingly Obtain authorization, as needed, to process patients for services Check in patients using appropriate patient management system Explain all required forms to patients and ensure proper completion of all paperwork Answer incoming telephone lines and direct the caller accordingly Contact patients regarding appointment reminders, rescheduling, or cancellations. Check out patients in appropriate patient management system and distribute records File paperwork, medical records, and correspondence Maintain inventory of office supplies and printed forms Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms Follow HIPAA guidelines and safety rules Attend center staff meetings Participate in initial and ongoing training as required Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group Assist Center Operations Director or other leader in managing daily administrative functions Assist in maintaining a neat, clean, and orderly appearance throughout the facility Use employer reporting tool to scan and distribute employer results and paperwork Review clinician transcriptions and enter applicable charges via internal charge entry system. Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: High School Diploma or GED Job-Related Experience 6 months to 1 year Working knowledge of state-specific occupational medicine requirements preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Demonstrated effective communication and interaction with employers, patients, providers, and other employees Demonstrated ability to maintain working relationship with all levels of employees Demonstrated excellent customer service skills Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Ability to perform all aspects of front office operations Drive to achieve or exceed established service standards Additional Data 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off & Extended Illness Days Offered Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience. Schedule is Mondays-Fridays 12pm-8:30pm. Rotating Saturdays. Responsibilities Greet patients and visitors Communicate wait times to patients and direct them accordingly Obtain authorization, as needed, to process patients for services Check in patients using appropriate patient management system Explain all required forms to patients and ensure proper completion of all paperwork Answer incoming telephone lines and direct the caller accordingly Contact patients regarding appointment reminders, rescheduling, or cancellations. Check out patients in appropriate patient management system and distribute records File paperwork, medical records, and correspondence Maintain inventory of office supplies and printed forms Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms Follow HIPAA guidelines and safety rules Attend center staff meetings Participate in initial and ongoing training as required Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group Assist Center Operations Director or other leader in managing daily administrative functions Assist in maintaining a neat, clean, and orderly appearance throughout the facility Use employer reporting tool to scan and distribute employer results and paperwork Review clinician transcriptions and enter applicable charges via internal charge entry system. Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: High School Diploma or GED Job-Related Experience 6 months to 1 year Working knowledge of state-specific occupational medicine requirements preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Demonstrated effective communication and interaction with employers, patients, providers, and other employees Demonstrated ability to maintain working relationship with all levels of employees Demonstrated excellent customer service skills Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Ability to perform all aspects of front office operations Drive to achieve or exceed established service standards

Title: Patient Registration Spec Department Org: Registration - 108820 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Shift: 1 Start Time: 7AM End Time: 7PM Posted Salary: 17.10 Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: The Patient Registration Specialist performs all outpatient and inpatient registrations functions, insurance verification, cash collections for the University of Toledo Medical Center while providing excellent customer satisfaction. Strive to sustain courteous and caring impression for patients and visitors. Communicates effectively to maximize patient flow and provide excellence in customer relations. Ensure that financial policies and requirements are met while providing caring access at the University of Toledo medical Center. Performs complete and accurate registration and admission functions for the purpose of maximize reimbursement, and provide timely and accurate patient information to all other providers and users of patient data. The Patient Registration Specialist is highly skilled and works at a fully cross-functional level. Minimum Qualifications: Education/experience/licensing: 1. High School diploma or equivalent required. 2. Recent experience (within 2 years) in hospital or physician office performing as a primary duty, one of the following is required: Registration Specialist. Check-in/out Clerk-who enters patient demographic/insurance information in system (testing may be given). Communication and other skills: 3. Must have working knowledge to operate a computer in a window-based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence. Must be able to utilize computer keyboard proficiently. 4. Ability to work with minimum supervision, Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form. 5. Ability to develop and maintain professional service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others. Ability to provide excellence customer satisfaction when presenting information and respond to questions from staff, patient and the general public. Ability to deal with confrontation and stressful working environment while maintaining excellence in customer service. 6. Must be able to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Applicants may be tested. Physical Requirements: 1) Visual acuity of 20/20 or corrected to 20/20 including color vision when applicable; 2) ability to hear with or without aides); 3) ability to orally communicate; 4) good manual dexterity; 5) ability to push, pull, roll, and transfer/lift 50 pounds occasionally; 6) ability to stand, walk frequently; 7) ability to bend, reach, stoop, kneel frequently; 8) ability to perform CPR (if required for position). Occasional carrying of items weighing up to 30 pounds required. Preferred Qualifications: Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus. Advertised: 04 Nov 2025 Eastern Standard Time Applications close: