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Patient service representative jobs in Catalina Foothills, AZ - 176 jobs

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Patient Service Representative
Front Desk Coordinator
Customer Service Representative
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Referral Coordinator
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Patient Service Coordinator
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Patient Access Representative
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Patient Representative
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  • Customer Service Representative

    Afni 4.1company rating

    Patient service representative job in Tucson, AZ

    Career paths start at $17/hr plus bonuses (this includes an hourly base rate of $16.50 and an on-site differential of 50 cents an hour) with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. This position may also require upselling of items from time to time. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here! What are the qualifications to be a Customer Service Representative at Afni? Six months of customer service experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States
    $16.5-17 hourly 2d ago
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  • Referral Coordinator

    RPC Company 4.5company rating

    Patient service representative job in Tucson, AZ

    PRIOR AUTHORIZATION SPECIALIST | Full time, onsite | Tucson, AZ 85704 Seeking an experienced Prior Authorization Specialist with 2+ years experience in eligibility and verification: obtains Prior Auths, preregisters patients, verify insurances, and obtain benefits info in a specialty setting. Able to start ASAP - 1 week. Starts with immediate benefits Shift: Mon to Fri, 8a-5p (1hr lunch) | Full-time Pay: $18.72 to $19 per hour Start: 1 to 2 weeks Immediate Benefits - full list below REQUIRED QUALIFICATIONS: 2 years experience in Prior Authorizations & eligibility verification Ability to verify eligibility & benefits coverage Working knowledge of medical insurance, benefits & coverage EMR / EHR - Epic, Athena. CPT, ICD-10 Excellent written and verbal communication, professionalism, respect, team-player Preferred: Bilingual JOB SUMMARY: Pre-registration, verifies insurance, obtains benefits, referrals Obtains Prior authorizations for procedures performed in clinic Verify eligibility & benefits coverage Understands medical insurance, benefits & coverage Follow up on submitted authorizations Navigate through multiple web portals, EHR, software programs Respond to correspondence Receive and respond to insurance inquires via phone, email and/or mail CPT, ICD-10, HCPCS ---------- * HOW TO APPLY * ---------- 1. If you have 2 years as a Prior Authorizations Specialist, APPLY NOW w/ updated resume. 2. Call Leah @ ************, provide interview availability to be called back ASAP FULL LIST OF BENEFITS / PERKS: 401(k) 401(k) matching PTO Medical insurance Dental Insurance Vision insurance Life insurance Supplemental insurance (free) Health savings account (HSA) Flexible Spending Account (FSA) Referral Program Paid weekly on Fridays Experience: Prior Authorizations: 2 years (Required) Insurance verification: 2 years (Required) Epic & Athena (EMR): 1 year (Preferred) HCPCS: 1 year (Preferred)
    $18.7-19 hourly 2d ago
  • Associate Customer Service Representative (Seasonal)

    Rain Bird Corporation 4.8company rating

    Patient service representative job in Tucson, AZ

    The Associate Customer Service Representative is a seasonal, entry-level position providing first-line support during peak service demand periods. This role serves as the initial point of contact for customers, managing call routing, email and chat administration, customer relationship management system operations, and basic customer service functions while building foundational knowledge of irrigation systems. Responsibilities Route and escalate incoming phone calls to the appropriate technical teams with proper context and customer information. Monitor and handle email and chat communications with customers to ensure timely and professional responses. Create and maintain detailed service tickets in a customer relationship management system with complete and accurate notes and documentation. Process service plan renewal information and route purchase orders to the appropriate departments. Provide order status updates and shipment tracking information to customers and distributors. Issue software licenses and access codes as requested by customers. Deliver exceptional customer service during all customer interactions. Support peak season service demand efficiently and professionally. Learn irrigation system terminology and product fundamentals. Understand departmental structure and appropriate escalation protocols. Participate in team meetings and continuous learning opportunities. Qualifications Currently pursuing or have completed an associate or bachelor's degree in a related field (Business, Communications, Agriculture, Engineering, or similar). Strong customer service orientation and professional communication skills. Excellent verbal and written communication abilities. Proficiency with computer systems and willingness to learn technical software. Ability to multitask and work efficiently in a fast-paced environment during peak seasons. Strong attention to detail and accurate documentation habits. Professional phone manners and email/chat etiquette. Demonstrates dependable attendance and punctuality. Available for seasonal employment periods. DESIRED QUALIFICATIONS: Previous customer service or call center experience. Technical aptitude or interest in irrigation, engineering, or related fields. Fluency in Spanish or other foreign language(s). Experience with customer relationship management systems or ticketing platforms. Basic understanding of irrigation systems or agricultural practices. Experience in a high-volume customer support environment. Rain Bird is an equal opportunity employer.
    $30k-40k yearly est. Auto-Apply 6d ago
  • Customer Service Representative and Dispatcher

    Yellowstone Local 3.9company rating

    Patient service representative job in Tucson, AZ

    The Plumber Tucson TrustsYellowstone Local is proud to represent Al Coronado Plumbing, the trusted name in Tucson plumbing. Are you ready to be part of something bigger? Do you feel overlooked in your current role? At Al Coronado Plumbing, we're looking for a Customer Service Representative and Dispatcher to join our dedicated team and truly make an impact. If you're organized, thrive in fast-paced settings, and are ready to step into a role where your efforts are recognized, this could be the perfect opportunity for you. What's in it for You? Competitive pay: $18-$22 per hour, depending on experience Stability in HOURLY pay Performance-based bonus opportunities to reward your results and drive Steady part-time schedule: 34 hours per week Monday & Tuesday: 7 AM - 4 PM (in-office) Monday & Tuesday: 4 PM - 8 PM (remote) Wednesday-Friday: 7 AM - 10 AM Work-life balance with a family-friendly schedule Stable workflow with overtime available New Home and New Car down payment assistance Real growth and advancement opportunities Health insurance Retirement plan with company match Paid vacation Ongoing training through the Coronado Home Service Institute, featuring an on-site, hands-on facility to strengthen both your technical expertise and sales ability Semi-annual team member surveys to provide feedback and implement change Open-door access to leadership Pride in working with an industry leader with a 4.9-star Google Rating Why You'll Love It Here Over 40% of our team has been with us for five years or more Strong, values-driven culture built on honesty, respect, and teamwork 4.9-star rating on Google, a testament to both our customer service and employee satisfaction Open-door leadership and opportunities to grow your skills in the trades industry Your New Role As our Part-Time Customer Service Representative and Dispatcher based in Tucson, AZ, you'll be the vital link between our customers and our plumbing technicians. Your day-to-day responsibilities will include: Answering inbound customer calls and scheduling plumbing services efficiently Dispatching technicians to appropriate jobs based on skills and location Providing schedule confirmations, updates, and customer support Supporting management with administrative and clerical tasks Participating in an after-hours on-call rotation Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. 1-3 years of experience in dispatching and customer service 2 years of experience in administration or the home service industry High school diploma or equivalent Typing speed of at least 45 WPM and proficiency in Microsoft Office Excellent communication, organizational, and multitasking skills Ability to work in a fast-paced office setting and remain seated for extended periods Familiarity with DESCO software (a plus, not required) Al Coronado Plumbing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red
    $18-22 hourly 60d+ ago
  • Care Coordinator - Tucson, AZ (6351)

    Terros, Inc. 3.7company rating

    Patient service representative job in Tucson, AZ

    Terros Health is pleased to share an exciting and challenging opportunity for a Families FIRST - Care Coordinator in at our Campbell Ave Counseling Center in Tucson, AZ. Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need. The Families FIRST program at Terros Health assists families involved with the Department of Child Safety. Working as part of a team, the Care Coordinator will impact the lives of families trying to overcome the barrier of substance abuse to reach family reunification and self-sufficiency. This individual will work closely with DCS, the clinical team and other providers to coordinate and help families be successful in their DCS case plans. Part of their responsibility is to provide monthly meetings to assure that goals are being set and achieved. They will also empower families by providing resources and skills to show stability in their homes. The individual will need to be professional, friendly, a self-starter, organized, and compassionate. Terros Health is hiring a Families FIRST - Care Coordinator at our Campbell Ave Counseling Center in Tucson, AZ. Location: 3385 N Campbell Ave, Tucson, AZ 85719 Full-Time, Employed Mon-Fri, 8:30am - 5:00pm Full Benefits, Including 401K, and Generous PTO/PST (4+ weeks/yr.) Additional Language Differential Pay Available! Position Summary: Under Terros Health's policies and professional requirements, with oversight from clinical staff, the Families FIRST Care Coordinator works closely with DCS, collaborative partners and other community resources to engage patients and streamline services to remove barriers, alleviate substance use and improve the prospect of family reunification. This position reports to the Manager of Care Coordination. Duties: * Upon assignment of a new patient, conducts activities as indicated on the "New Client Checklist," as evidenced by documentation in the patient record. * Completes a Short-Term Plan with assessed patients to ensure those needing AFF services have access to treatment within three (3) business days after completion of the assessment. * Conducts a meeting or conference call with the Service Team (patient, family members, DCS worker, and other agencies providing services to the family) to discuss and finalize the Service Plan within 15 days of the comprehensive assessment. * Schedules and conducts a monthly Service Plan review with the Service Team, to monitor progress, identify completed goals or significant changes, and updates the Service Plan quarterly for submission to the DCS Specialist. * Conducts outreach and follow-up of services including, but not limited to, crisis interaction, missed appointments, and hospital discharges to ensure adequate resources are available and in place. * Participates at the Child & Family Team (CFT), Adult Recovery Team (ART), Team Decision Making (TDM) Meetings, Substance Exposed Newborn Safe Environment (SENSE) Meetings, and DCS/JOBS Case Plan Staffing's. Benefits & Wellness: * Multiple medical plans - including a no premium plan for employees and their families * Multiple dental plans - including orthodontia * Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support * 4 Weeks of paid time off in the first year * Wellness program * Pet Insurance * Group life and disability insurance * Employee Assistance Program for the Whole Family * Personal and family mental and physical health access * Professional growth & development - including scholarships, clinical supervision, and CEUs * Tuition discounts with GCU and The University of Phoenix * Working Advantage - Employee perks and discounts * Gym memberships * Car rentals * Flights, hotels, movies and more * Bilingual pay differential
    $38k-62k yearly est. 7d ago
  • Patient Service Representative

    Zoll Lifevest

    Patient service representative job in Tucson, AZ

    Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
    $28k-34k yearly est. Auto-Apply 60d+ ago
  • Patient Services Coordinator, Home Health

    Centerwell

    Patient service representative job in Tucson, AZ

    Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management. Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. Must have at least 1 year of home health experience. Prior packet review / QI experience preferred. Coding certification is preferred. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
    $40k-52.3k yearly Auto-Apply 19h ago
  • Patient Access Representative

    Center for Neurosciences

    Patient service representative job in Tucson, AZ

    General Summary: A nonexempt position responsible for coordinating, verifying and inputting information for patient registration. Essential Job Responsibilities: 1. Greets incoming patients, checks-in patients, explains registration paperwork, copies medical ID cards, collects copayments, and arrives patients. 2. Opens and closes office according to CNS protocols. 3. Balances cash and prepares daily cash report. 4. Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary 5. Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter 6. Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures 7. Communicates financial obligations to patients and collects fees at time of service as appropriate 8. Communicates the purpose of and completes all necessary regulatory forms with patient 9. Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints 10. Assists with referrals and pre-certifications, at the time of encounter 11. Performs cash posting following department guidelines 12. Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances, and collects accordingly 13. Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights 14. Performs general office duties such as maintaining lobby appearance, stocking business cards, discarding old magazines, ordering supplies as needed, wiping down lobby surfaces and chairs. 15. Verifies insurance information upon arrival of the patient. Explains to patients any past due balances, goes over all cost estimates, and collects any outstand balances in adherence to company policy. Qualifications Education: High school diploma or equivalent. Experience: Minimum two years of recent administrative medical experience or any equivalent combination of experience, training and/or education approved by the Patient Access Manager and/or Human Resources. Performance Requirements: Knowledge: 1. Knowledge of medical practices and terminology. 2. Knowledge of health care field and medical office protocols/procedures. 3. Knowledge of HIPAA Privacy and Security rules. Skills: 1. Skill in establishing and maintaining effective internal and external working relationships. 2. Skill in verbal and written communication with patients, physicians and staff. 3. Skill in accuracy and detail with respect to demographic data and medical information. 4. Skill intact and diplomacy in interpersonal interactions. Abilities: 1. Ability to work in a team based environment that places patient satisfaction as the primary focus for measuring success. 2. Ability to work under pressure in a fast paced environment. 3. Ability to project a pleasant and professional image. 4. Ability to read, interpret and apply policies and procedures. 5. Ability to multitask and handle various priorities in a flexible, rapidly changing environment. 6. Ability to effectively articulate information and respond to questions. 7. Ability to relate to and work well with a diverse community population. 8. Ability to work cooperatively with other departments. 9. Ability to plan, prioritize, and complete delegated tasks in an appropriate timeframe. 10. Ability to demonstrate compassion and caring in dealing with others. 11. Ability to set priorities among multiple requests. 12. Ability to interact with patients, medical and administrative staff, and the public effectively. 13. Ability to work with Computer Systems.
    $29k-37k yearly est. 4d ago
  • Patient Communications Representative - Manning - Patient Communications

    El Rio Health 4.0company rating

    Patient service representative job in Tucson, AZ

    JOB PURPOSE: The Patient Communications Representative's (PCR) primary goal for El Rio Health is to support El Rio's Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. The Patient Communications Representative responds promptly and effectively to patient inquiries, identifying their needs and providing appropriate assistance, whether scheduling appointments, directing to the correct level of care, or addressing general inquiries about El Rio Health services and programs. Essential Job Functions: Addresses patient concerns, complaints, and conflicts in a professional and empathetic manner, escalating complex issues to appropriate personnel when necessary. Coordinates and schedules patients' appointments accurately following established processes for all specialties under the scope of Patient Communications Department. Adheres to HIPAA regulations and clinic policies regarding patient privacy, confidentiality, and security of medical information. Research issues across multiple databases and work with clinics and other departments to resolve customer issues and/or partner with others to resolve escalated issues. Manages messages for providers and nurses, initiate patient requests for referrals, and respond to or appropriately refer inquiries. Achieves the performance goals established by the Department for Quality, Adherence, and Customer Satisfaction. Verifies patients' insurance coverage and including eligibility. Also educate patients about forms that may need to be completed during or prior to their visit. Educates patients about clinic services. Communicates effectively with physicians, nurses, all department personal and other healthcare professionals to facilitate smooth patient care and coordination of services. Maintains positive levels of communication, both verbally and written, with management and co-workers demonstrating AIDET Service Excellence Training. Always practices active listening to understand and provide first call resolution. Maintains exceptional level of customer service; addresses and resolves complaints; serve as an example by providing excellent service to internal and external customers, employees, and patients. Demonstrates and models El Rio Behavioral Standards in all interactions with patients, co-workers, and visitors. Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position. Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards. Minimum Education and Experience: High School Diploma or G.E.D. One (1) year of customer service experience If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job. Required Licenses, Certifications, and Registrations: Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment. Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver's license and must comply with Arizona vehicle insurance requirements. Preferred Education, Experience, Skills, Abilities: Two (2) years of customer service experience One (1) year of experience in a healthcare related field, preferably in medical or dental appointment scheduling. Knowledge of medical and/or dental terminology. Bilingual (English/Spanish) with the ability to speak, read and write in both languages. Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job. El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card. All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045). All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.
    $27k-32k yearly est. 8d ago
  • Principal Specialist, Scheduling

    RTX Corporation

    Patient service representative job in Tucson, AZ

    **Country:** United States of America ** Onsite **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance **Security Clearance:** DoD Clearance: Secret At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. Raytheon has an excellent opportunity for a Planning and Production Control Specialist who will perform as a key member of the Planning and Production Control Team supporting factories that are part of the Subsystems Make Center. You will need to be on-site for most of the time for this position. **What You Will Do** + Coordinate interdependent activities with Supply Chain, Manufacturing, Program personnel, Quality, and Engineering + Support analysis of multiple Bills of Material in a MRP system; releasing work orders and tracking material though the assembly process + Coordinate with warehousing and other Hubs/Factories for parts to the floor + Support new product transition to production efforts and align communication with the factory team to drive action plans + Lead and participate in CORE project to accomplish continuous improvement + Manage projects or processes development efforts + Influence others regarding policies, practices, and procedures + Influence factory and program decision making + Establish inventory management processes in an evolving factory environment + This role will be on site in our Tucson, AZ facility **Qualifications You Must Have:** + Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years of experience + Experience Planning and Production Control + Active and transferable Secret clearance level required at time of application. U.S. government issued security clearance is required prior to start date with the ability to obtain higher clearance level or program access prior to start date. **Qualifications We Value:** + Previous Planning and Production Control experience in a manufacturing or development environment + Leadership and coaching experience + Experience with CORE or continuous improvement tools and applications + Experience leading teams in cost reduction/process improvement initiatives + Knowledge of Integrated Planning, Demand Planning, Supply Planning, Depot, Sales and Operations Planning as well as Inventory Management + Experience with MRP (Materials Requirement Planning) tools and systems + Customer service background and experience **What We Offer** + Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. **Learn More & Apply Now! (Optional)** + **Please consider the following role type definition as you apply for this role.** + **Onsite** : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. + **Clearance Information:** This position requires a security clearance. **DCSA Consolidated Adjudication Services (DCSA CAS)** , an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************ + **Location Info and/or Links:** + Tucson, AZ: ************************************************************** **_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._** The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (******************************************************** to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
    $29k-42k yearly est. 6d ago
  • Principal Specialist, Scheduling

    RTX

    Patient service representative job in Tucson, AZ

    Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: DoD Clearance: Secret At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. Raytheon has an excellent opportunity for a Planning and Production Control Specialist who will perform as a key member of the Planning and Production Control Team supporting factories that are part of the Subsystems Make Center. You will need to be on-site for most of the time for this position. What You Will Do Coordinate interdependent activities with Supply Chain, Manufacturing, Program personnel, Quality, and Engineering Support analysis of multiple Bills of Material in a MRP system; releasing work orders and tracking material though the assembly process Coordinate with warehousing and other Hubs/Factories for parts to the floor Support new product transition to production efforts and align communication with the factory team to drive action plans Lead and participate in CORE project to accomplish continuous improvement Manage projects or processes development efforts Influence others regarding policies, practices, and procedures Influence factory and program decision making Establish inventory management processes in an evolving factory environment This role will be on site in our Tucson, AZ facility Qualifications You Must Have: Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years of experience Experience Planning and Production Control Active and transferable Secret clearance level required at time of application. U.S. government issued security clearance is required prior to start date with the ability to obtain higher clearance level or program access prior to start date. Qualifications We Value: Previous Planning and Production Control experience in a manufacturing or development environment Leadership and coaching experience Experience with CORE or continuous improvement tools and applications Experience leading teams in cost reduction/process improvement initiatives Knowledge of Integrated Planning, Demand Planning, Supply Planning, Depot, Sales and Operations Planning as well as Inventory Management Experience with MRP (Materials Requirement Planning) tools and systems Customer service background and experience What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Learn More & Apply Now! (Optional) Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************ Location Info and/or Links: Tucson, AZ: ************************************************************** As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $29k-42k yearly est. Auto-Apply 7d ago
  • Centralized Scheduler

    Community Bridges Inc. 4.3company rating

    Patient service representative job in Tucson, AZ

    Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness. CBI is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models. Job Summary The Staff Centralized Scheduler is responsible for ensuring accurate, timely and appropriate staffing of Community Bridges Crisis, Inpatient and Transition Point facilities daily. This position will be required to have specific knowledge of the functions, services, populations, levels of care and staffing requirements for each CBI Crisis/IP/TP program. The Staff Centralized Scheduler will be required to work with multi-disciplinary teams, possess strong communication and organization skills, pay close attention to detail and be efficient. Skills/Requirements High School Diploma or GED is required. Associates Degree is preferred. Preferred: 1 year of experience working in a medical practice setting, behavioral health field, administrative role, staff scheduling or medical scheduling. Current AZ Driver's License CBI Offers an excellent benefits package! Generous PTO accrual (5 weeks!), Medical, Dental, Vision, Disability, Life, Supplemental plans Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more! Reimbursement options for Licensure Very Competitive pay rates CBI is growing and expanding our services! We are experiencing tremendous growth currently. As an essential service provider, we value all our employees and their careers. For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley! CBI Values your Career and have lots of growth opportunities! Our staff experience tremendous professional growth through ongoing training and support. Our team is supported by strong and competent leadership. The leadership at CBI is committed to ongoing professional development for their staff. Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve. About our Culture, commitment to employees! We are looking for driven and compassionate individuals that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure. We know life happens, that's why we all start with a 5-week PTO plan as well as a wide range of unique benefits! Our Facilities. Our locations are all state-of-the-art facilities that provide top notch integrated care. We are proud to adhere to a “no wrong door” treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care. CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!
    $29k-34k yearly est. 11d ago
  • Billing & Collections Specialist

    Girl Friday

    Patient service representative job in Tucson, AZ

    Under indirect supervision performs a variety of basic to moderately complex coding, adjusting, and processing tasks related to ensuring timely and accurate medical billing, collections and reconciliation of discrepancies in accordance with Concentra and Central Billing Office practices, policies, and procedures. Responsibilities RESPONSIBILITIES: • Processes daily bills (health care insurance claim forms - injury) • Processes invoices daily/weekly/monthly (non-injury) • Performs collections on outstanding/overdue invoices • Answers phone and answers questions and direct calls appropriately • Ensures that the criteria is met for timely drop of government mandated forms • Processes all bills daily in the Central Business Office (government mandated forms as well as Invoices) • Attaches supporting documentation such as state reports, transcription, or supply • invoices as necessary or required • Processes entries of all on site charges for Episodic/Contract services accurately and timely • Provides support in training new colleagues and assisting peers • Performs other duties as assigned WORKING CONDITIONS/PHYSICAL DEMANDS: •Office Environment •Sitting for extended periods of time •Ability to lift light weights of under 35 lbs. Qualifications EXPERIENCE: • Minimum of 1-2 years' experience in medical billing and collections DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES: • Working understanding of compliance issues • ICD-9 and CPT coding knowledge • Excellent computer and organizational skills • Intermediate skills in Microsoft Excel • To communicate effectively • Ability to handle multiple tasks • Ability to work independently • Outstanding customer service skills and excellent problem solving skills • Ability to assist peers • Ability to work all EDI billing requirements and reports Schedule: 7:30am-4pm M-F Lunch break: 30 minutes
    $30k-38k yearly est. 60d+ ago
  • Patient Registration Specialist

    Tohono O'Odham Nation Healthcare 3.7company rating

    Patient service representative job in Tucson, AZ

    PLEASE NOTE - This position may require temporarily relocation to other TONHC Facilities: Sells Hospital, Santa Rosa Health Center, San Simon Health Center, and San Xavier Health Center. Performs various specialized medical records tasks, including obtaining pertinent information to register patients and resolve problems according to established criteria. Scope of Work: This position is located within the TONHC Hospital and Health Centers. The work involves performing various related steps, processes, or methods such as compiling, recording and reviewing medical record data. The incumbent is under the general supervision of the Supervisor or designee. Essential Duties and Responsibilities: Interview patients to obtain pertinent registration information such as demographic, insurance information, and authorization to bill all alternate resources for health care. Determines the eligibility of patients who have not previously been treated at the health center by using TONHC guidelines. This includes interviewing patients to establish a new health record; obtains the certificate of Indian blood and other proof of tribal membership. Identifies and obtains authorization for those patients whose health benefits require prior authorization. Obtains patient's signature and files necessary forms related to release of medical information, privacy rights, patient rights. Accurately maintains third-party information in the RPMS Patient Registration Medicaid/AHCCCS, Private Insurance system. Obtains photocopies of private insurance health cards and explains why the TONHC can lawfully bill for services provided to patients (PL-100-713). Reestablishes medical records for inactivated patients' charts. Assembles the medical record according to TONHC guidelines. Enter registration information into the patient registration system (RPMS). Check all medical records that are pulled daily for completeness and accuracy. Maintains the medical record in strict confidence, assuring information from the record is disclosed in conformance with applicable policies of TONHC and the State of Arizona. Schedules appointments for physicians, consultants, specialty clinics, transportation, and special procedures performed at other facilities. Coordinates appointments for timeliness to avoid conflicts in inpatient treatment and to meet the schedule of clinics, transportation, and other services. Works daily with transportation to coordinate patient arrival and physician's time with the patient. Verifies alternate resources and assures the medical record is complete and accurate before transfer. Searches the patient's record for specific information to determine the physician's plan of care and the need for lab or x-ray information. Assists with the continuity and quality of care through constant monitoring of patient appointments and follow-up. Maintains computer-generated lists of all patients seen in special clinics; monitors and reports no-show patients monthly. Aggressively follows up on all missed appointments through the use of letters and referrals. Receives all incoming telephone calls for the health center; utilizes knowledge of the organization, programs, operations, and procedures to make proper disposition of inquiries. Initiates calls or contacts as directed to obtain or furnish information; observes confidentiality rules in retaining and disseminating information. Provides management and other administrative reports as required according to established schedule and format. Complies with internal controls policies and standards. Assists with implementing the TONHC policies and developing procedures to carry out the patient registration function. Participates in performance improvement teams and other committees as assigned. Contributes to a team effort and performs other job-related duties as assigned. Knowledge, Skills, and Abilities: Knowledge of the Tohono O'odham culture, customs, and traditions. Knowledge of applicable federal, state, tribal laws, regulations, and requirements. Knowledge of medical terminology and usages, covering the full range of general medical, surgical, pharmaceutical, hospital terms, medical abstracts, and abbreviations. Knowledge of medical records management processes and procedures, including medical forms and formats. Knowledge of physiology, major anatomical systems, and related disease processes. Knowledge of legal regulations and requirements on confidentiality, specifically to the Privacy Act of 1974 and Health Insurance Portability and Accountability Act of 1996 (HIPAA). Knowledge of the Freedom of Information Act (FROIA) and the Drug and Alcohol Abuse Resolution. Knowledge of performance improvement activities and tools to participate with the Quality First team in identifying and improving processes. Knowledge of, and the ability to use, the Resources and Patient Information Management System (RPMS) and Electronic Health Record (EHR). Knowledge of TONHC Internal Controls policy and standards for patient registration. Skill in operating various word-processing, spreadsheets, and database software programs. Skill in providing superior customer service to external and internal customers. Skill in reviewing, checking, preparing, and maintaining written and computer files. Ability to establish and maintain positive and effective working relationships with other employees and the general public. Ability to organize and plan work. Ability to work with standardized medical records procedures, regulations, methods, and requirements to perform a full range of medical records clerical assignments. Ability to communicate efficiently and effectively both verbally and in writing. Ability to work independently, use sound judgment, and meet deadlines. Ability to provide accurate reports. Minimum Qualifications: High School Diploma or General Education Diploma; and six months work experience in patient registration, maintenance of medical records, or an equivalent combination of training, education, and work experience closely related to patient registration and the maintenance of medical records. Licenses, Certifications, Special Requirements: Must type 40 WPM. Must successfully complete a Medical Terminology course. Must have certification in Healthcare Cardio Pulmonary Resuscitation (CPR) and Automated External Defibrillator (AED). Upon recommendation for hire, a criminal background and a National FBI fingerprint check are required to determine suitability for employment, including a 39-month driving record. May require possessing and maintaining a valid driver's license (no DUIs or major traffic citations within the last three years). If required, must meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit to operate program vehicles. Based on the department's needs, incumbents may be required to demonstrate fluency in both the Tohono O'odham language and English as a condition of employment.
    $24k-29k yearly est. 22d ago
  • Front Office Coordinator

    Genesis OB/GYN

    Patient service representative job in Tucson, AZ

    Job Description The Front Desk Receptionist strives to aid the practice in achieving quality patient care and takes primary responsibility for welcoming patients and performing various administrative duties centered around patient care and appointments. The receptionist gives a vital first impression of the practice to patients and outside parties who contact us. Essential Functions: Greets all patients, vendors, and employees professionally and courteously. Assisting patients by giving one-on-one guidance on how to use the Clear Wave Kiosk. Collect and record designated co-pays, co-insurance, deductibles, and account balances upon patient checkout, issuing appropriate receipts when receiving payments. Responsible for maintaining, verifying, and updating accurate patient information such as insurance information, patient demographics, and any other pertinent information in the company's EHR system. Accountable for all incoming phone calls in a prompt and professional manner. Responsible for ensuring the accuracy and balancing of end-of-day patient payments. Responsible for patient management including, patient appointments, referrals, medical records requests, appointment reminders, and patient file management. Maintain a clean, organized, and welcoming reception area. Primary Duties: Schedule and reschedule patient appointments in a timely and accurate manner per established provider protocols. Enter and maintain pertinent patient demographics and insurance information on new and returning patients in the EMR. Coordinate and accurately complete the referral tracking log to ensure the timeliness of the referral process. Handle all communications such as Answering and monitoring the voicemail by triaging patient calls and forwarding them to the proper person when the call is outside the scope of the employee's duties. Ensuring the division's inbox is promptly being monitored and distributed. Respond to medical records requests for patients and providers while properly applying HIPPA standards. Create appointment reminders. Receive and distribute all incoming mail, faxes, and special deliveries. Maintain the accuracy of outgoing mail. Assist patients with the entire check-in and check-out process ensuring their visit meets company standards and expectations. Knowledge, Skills, and Abilities: Strong knowledge of EHR and Microsoft software. Knowledge of medical terminology. Excellent communication and interpersonal skills. Excellent problem-solving skills. Ability to speak to patients confidentially and compassionately. Ability to de-escalate unwanted situations. Work Environment May require occasional travel or overtime. Work is performed in a professional healthcare setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Possible exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment. Physical Demands Ability to lift and move medical equipment and supplies up to 25 pounds. Extended periods of standing and walking. Manual ability for handling and working with office equipment. Ability to assist and communicate with patients. Education Education: High School Diploma or GED required Preferred Education: Additional Healthcare Administration education/certification. Experience Experience: 2 years of experience in a healthcare or clinical office setting. Preferred experience: Previous experience in an OB/GYN office setting. Must be fluent in Spanish. Must have understanding of medical terminology. Powered by JazzHR DYEos9VV7U
    $29k-40k yearly est. 3d ago
  • Patient Service Representative

    Intermountain Medical Group Denver 3.9company rating

    Patient service representative job in Green Valley, AZ

    The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients. Green Valley Ranch Clinic-8:30-5pm M-F, and may vary Essential Functions. Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care. Documents all phone calls accurately and completely in the electronic medical record (EMR). Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations. Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients. Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization . Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments. Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved. Skills Professional etiquette and communication. Collaboration / Teamwork Confidentiality Customer service Resolving patient needs Computer literacy Time management Critical thinking/situational awareness Cash management Minimum Qualifications Six months of customer service experience involving interactions with customers. Demonstrated basic computer skills involving word processing and data entry. Professional manner and strong interpersonal and communication skills. Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers. Preferred Qualifications One year of customer service experience involving interactions with customers in person and by phone. Billing and collections experience. Computer literacy in using electronic medical records (EMR) systems and other relevant software. High school diploma or GED preferred. Multilingual Physical Requirements Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. Position may require standing for long periods of time, lifting supplies May assist patients into/out of the clinic. Location: Green Valley Ranch Clinic Work City: Denver Work State: Colorado Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.29 - $24.99 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
    $28k-32k yearly est. Auto-Apply 5d ago
  • Front Office Receptionist

    Arizona Eye Consultants

    Patient service representative job in Tucson, AZ

    (No Experience Required - Training Provided | Excellent Customer Service a Must) Start Your Career in Healthcare with Arizona Eye Consultants Do you enjoy helping people, providing excellent customer service, and staying organized in a team environment? If so, a career as a Front Office Receptionist at Arizona Eye Consultants may be the perfect opportunity to begin your journey in the medical field. We provide hands-on training, so no prior experience is required. This entry-level role is an excellent first step into healthcare administration and offers the chance to grow with the largest eye care practice in Southern Arizona. About Us Founded in 2001 by Dr. Sean McCafferty, Arizona Eye Consultants is a multi-specialty Ophthalmology and Optometry practice serving Tucson with: 16 providers across 4 locations Over 100 dedicated employees Specialties including glaucoma, cataracts, pediatric ophthalmology, and specialty contact lenses We are committed to providing the highest quality care and are looking for hardworking, reliable, and compassionate team members to help us serve our community. We offer a competitive benefits package, including: Medical, dental, and vision insurance 401(k) retirement plan Paid time off (PTO) and holiday pay for full-time employees Note: Travel among our Tucson locations may be required. Education & Experience High school diploma required; some college preferred Experience in a professional, customer-focused environment preferred Essential Skills & Abilities Excellent communication and interpersonal skills Empathy and concern for patients' needs Strong organizational skills and attention to detail Ability to work effectively as part of a team Computer literacy and ability to learn new systems quickly Why Join Us? No prior experience required - we provide full training Growth opportunities in a large and respected medical practice Be part of a supportive team dedicated to helping patients and their families 👉 Apply today and start your career in healthcare with Arizona Eye Consultants!
    $27k-35k yearly est. 23d ago
  • Front Office Receptionist

    Catalis Dental Lab Partners 3.3company rating

    Patient service representative job in Tucson, AZ

    Grow Your Career in One of the Most Advanced Digital Labs in the U.S. Join a high-tech, fast-growing dental lab where you'll work with EXOCAD, full-arch workflows, and cutting-edge materials. At JB Dental Lab, your work directly impacts patients' lives - and your skills will grow quickly in a supportive, team-focused environment. Why You'll Love Working Here Advanced Technology: Modern digital lab, EXOCAD-driven workflow Full Benefits: Medical, dental, vision, life, PTO, and 401(k) match Supportive Culture: Family-oriented, collaborative, quality-first Position Overview: The Front Office Receptionist will be responsible for providing exceptional front desk support and customer service in a dental manufacturing lab setting. Your primary role will be to greet and assist visitors, answer phone calls, direct calls to the correct departments, and provide general administrative support. Your knowledge in dental lab terminology is imperative. Your friendly demeanor, excellent communication skills, and attention to detail will contribute to the smooth operation of our lab and ensure a positive experience for our clients. Key Responsibilities: Managing Phone Calls: Answer incoming calls promptly and courteously. Respond to inquiries, provide information, and transfer calls to the relevant individuals. Take accurate messages and ensure they are delivered promptly. Communication Coordination: Liaise with clients, dental offices, and lab personnel to ensure clear and effective communication. Relay important messages, updates, and requests accurately and promptly. Greeting and Welcoming Visitors: Welcome clients, vendors, and other visitors with a warm and professional demeanor. Direct them to the appropriate department or personnel and ensure a comfortable and welcoming atmosphere in the reception area. Scanning documents and data entry Invoicing and Billing Administrative Support: Assist with various administrative tasks, including data entry, filing, document preparation, and maintaining records. Help with inventory management and order office supplies as needed. Customer Service: Provide exceptional customer service by addressing client inquiries, concerns, and requests in a friendly and professional manner. Ensure clients feel valued and supported throughout their interactions with the lab. Office Maintenance: Keep the reception area clean, organized, and presentable. Monitor and maintain office supplies, including brochures, forms, and informational materials. Confidentiality and Security: Maintain strict confidentiality regarding client information and proprietary lab procedures. Adhere to security protocols to ensure the safety and privacy of sensitive data. Shipping and Receiving Other duties that may be assigned. Qualifications Qualifications and Skills: High school diploma or equivalent. Dental Industry Experience- MUST HAVE. Previous experience as a receptionist or in a customer service role is preferred. Excellent verbal and written communication skills. Proficient in using phone systems, computers, and office software (e.g., Microsoft Office Suite, scheduling software). Strong organizational and multitasking abilities. Attention to detail and accuracy in data entry and record keeping. Ability to handle stressful situations calmly and professionally. Knowledge of dental terminology and procedures is a plus.
    $27k-34k yearly est. 12d ago
  • Front Office Receptionist (Bilingual)

    Kids Dental Brands

    Patient service representative job in Tucson, AZ

    Job Description Bilingual Front Office Receptionist - General Dentistry 4 Kids (Prince) General Dentistry 4 Kids is offering a full-time opportunity as a Bilingual Front Office Receptionist at our Prince office. We are an upbeat team looking for an individual who has a passion for helping others and wants to make a positive difference in their community. Why Join Us? Modern, kid-friendly facility designed for comfort and efficiency Cutting-edge technology combined with a compassionate care approach A supportive network that encourages growth into leadership roles The chance to make a meaningful impact on children's health while advancing in your career journey Summary of Essential Job Functions Greet, check-in patients, and schedule appointments Verify insurance eligibility Answer and manage incoming calls Register new patients Maintain and update patient information in the data system in compliance with privacy and security regulations Safeguard patient privacy and confidentiality Monitor and maintain dental office supplies Update patient education materials and maintain a professional reception area At a Glance Language Requirements: Must be Bilingual Experience Required: 1+ years of Dental or Healthcare Receptionist experience Job Type: Full-time Compensation and Schedule Salary: $16+ depending on experience Bonus Pay: up to $300 additional per month Schedule: On-site. Monday - Friday Benefits That Support You Personally and Professionally At Kids Dental Brands, we offer a comprehensive and competitive benefits package designed to support your health, well-being, and future. Our offerings for this role include: Health Coverage - Medical, dental, vision, and basic life insurance. Supplemental Benefits - Voluntary life insurance, short- and long-term disability, legal assistance, identity theft protection, critical illness, hospitalization, and cancer insurance. Wellness Program - Incentive-based wellness initiatives to support your physical and mental health, plus access to our Employee Assistance Program (EAP). Financial Security - 401(k) retirement plan with company match to help you plan for the future. Paid Time Off - Enjoy a healthy work-life balance with paid time off, eight (8) paid holidays annually, and dedicated wellness days. Join our team and help drive our mission that all children, regardless of family income, deserve access to high-quality dental care, in a kid-friendly and fun environment!
    $16 hourly 12d ago
  • Front Desk

    Ledgestone Hospitality

    Patient service representative job in Oro Valley, AZ

    Supervisor: General Manager Purpose of Position: Guest Service Representatives are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy. Essential Functions: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Uses persuasive selling techniques to sell rooms and promote all marketing programs. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Process all lost and found items according to policy. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned.
    $27k-35k yearly est. 60d+ ago

Learn more about patient service representative jobs

How much does a patient service representative earn in Catalina Foothills, AZ?

The average patient service representative in Catalina Foothills, AZ earns between $26,000 and $38,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.

Average patient service representative salary in Catalina Foothills, AZ

$31,000

What are the biggest employers of Patient Service Representatives in Catalina Foothills, AZ?

The biggest employers of Patient Service Representatives in Catalina Foothills, AZ are:
  1. Community Health Systems
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