Patient service representative jobs in Killeen, TX - 353 jobs
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Patient Service Representative
Front Desk Coordinator
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Medical Receptionist
Patient Access Representative
Rehab Office Coordinator
Registration Clerk
Patient Administration Specialist
Scheduler
Medical Receptionist (FT) at Orthopaedic Specialists of Austin
Physicians Rehab Solution
Patient service representative job in Leander, TX
Orthopaedic Specialists of Austin is seeking a Full-Time Medical Receptionist in our outpatient clinic located in Leander, TX.
Our licensed physical therapists provide integrated, state-of-the-art therapy care and rehabilitation to our patients.
Company Benefits and Perks
Comprehensive Benefits Package with
Day 1 Eligibility
Excellent, Monthly PTO accrual
Working with a strong, supportive, and collaborative team
Responsibilities and Duties:
Welcomes patients and visitors by greeting, in person or on the telephone, answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information, recording, and collecting patient charges.
Protects patients' rights by maintaining the confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to a team effort by accomplishing related results as needed.
Provides coverage and support at other clinic locations as needed based on operational needs.
Other duties as assigned.
Minimum Requirements:
1-2 years medical office experience preferred
Experience with patient scheduling & EMR Systems preferred
Proficient in Microsoft Office
Excellent Customer Service and Telephone skills
Other Skills Required:
Ability to Multi-Task
Organized
Self-Motivated
Attention to detail
Orthopaedic Specialists of Austin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position requires a background check upon acceptance.
Req #3476
$27k-33k yearly est. 2d ago
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Junior Scheduler (Semiconductor Foundry Fab)
DHD Consulting 4.3
Patient service representative job in Taylor, TX
Role&Responsibility
[Schedule Management] - Analyze RFP and sub-contractors contract documents for scheduling matters - Set-up and develope the project baseline schedule and the schedule management procedure - Revise the baseline schedule and the schedule management procedure in case of changes
- Delay analysis (incl. Develope chronologies for each delay events)
- Monitors the activities of the contractors schedule(P6)to ensure compliance with plans and specifications. Also anlyze and identifies narrative reports.
- Monitors field variations and Reviews manpower requirements relative to meeting current job progress schedules, follow-up for timely delivery of materials to meet established schedules
- Analyze and identify project schedule variances and measurement of project schedule progress.
- Responsible for Integrated Schedule that is rolled up from all the subcontractors schedule
- Collects and updates data for Progress Reports of project Phase.
- Gathers and assembles data for schedule updating of the baseline schedule.
- Monitors the project schedules regarding manpower, material, and equipment Requirement
[Schedule Coordination]
- Host Weekly/Monthly schedule meeting with the subcontractors and coordinate
regarding all the schedule issues
- Prepare meeting materials (Weekly, monthly, etc) and summarize meeting minutes
- Participate in Clients schedule meeting
Qualification
- More than 4 years of experience as Scheduler in construction site
* Familiar with various construction methods and materials.
- Experience with Primavera Scheduling S/W.
- Knowledge of Construction progress over one project
- Proper computer skills and familiarity (MS-office Word, Excel, PPT)
- English oral & written communication skills are required.
- Knowledge of applicable project document tracking
- Demonstrated ability to effectively communicate orally and in writing
Key Notes / Requirements
- Engineering base preferred
- Construction Manager experienced preferred
- Bilingual speaking (English, Korean) preferred
$27k-57k yearly est. 60d+ ago
Rehab Coordinator
TMC 4.5
Patient service representative job in Waco, TX
Job DescriptionDescriptionAsk about our tuition assistance program! Is your current employer willing to help you go to school to become a clinician? As TMC's Rehab Coordinator, you will oversee administrative tasks and coordinate patient care while assisting in the efficient daily operation of the therapy department under the supervision of the Therapy Care Navigator. You will be a professional representative of TMC throughout the facility as you develop and promote healthy relationships with all company and facility staff. Our Rehab Coordinators play an impactful role in successful execution of the TMC Experience.
Key Responsibilities
Transports and assists with patient care under the direct supervision of licensed therapists and in accordance with all state and federal laws.
Orders and maintains office supplies per company policy.
Responsible for the department filing, maintaining all filing cabinets, charts, and binders as described in the Facility Organizational Policy.
Prepares necessary forms to be distributed for physician signature and tracks the documentation so it is received in a timely manner.
Once the documentation is returned, complete a thorough review of the documentation to ensure it is complete, accurate and in compliance. Alert the Director of Rehab, DOR, as required.
Make copies, scan, distribute, file all documentation in both charts and JBS (through Scan Snap) within the designated time frame to ensure all records are maintained accurately and are current and up-to-date.
Reviews DARs, treatment grids, and other reports as assigned to ensure accuracy and completion under supervision of DOR.
Attends meetings as directed by the DOR. Takes notes and communicates clearly and effectively back to the DOR and/or therapy staff all relative therapy information as needed.
Completes Tech Check List (Daily, Weekly, Monthly), notifies DOR of deficient areas and files as required.
Follows proper procedure for maintaining the cleanliness of the treatment and office areas.
Completes weekly sanitation of all equipment as directed by the DOR.
Represents the companies of TMC in a professional manner.
Promotes a positive work environment and follows company core values.
Develops and promotes working relationships with all company and facility staff.
Completes and monitors treatment scheduler and staff scheduler; secures PRN coverage when needed as directed by the DOR.
Reviews/approves time sheets daily under the direction of the DOR and in accordance with company policy.
Assist with answering phones and taking messages as necessary.
Check emails and distribute as necessary; ensures that All User and other company communications are distributed/or displayed for all staff to read.
Completes DAR and timesheet daily.
Completes assigned tasks as directed by the DOR, Area Manager and/or Regional Director.
Other duties as assigned.
Skills, Knowledge and Expertise
High School Diploma or GED.
Demonstrate computer proficiency.
Nurses' Aide Certification or equivalent health paraprofessional training and/or one year of experience in the rehabilitation field preferred.
Ability to successfully complete company Tech Coordinator training and testing.
Ability to demonstrate customer service and soft skills.
Ability to follow TMC Values and Mission Statement.
Excellent organizational skills. - Excellent communication and interpersonal skills.
Ability to multi-task, prioritize and meet deadlines within a teamwork environment.
Ability to identify, communicate and resolve issues and concerns as needed.
Maintain confidentiality.
Ability to lift and control 50 pounds.
TMC is an equal opportunity employer.
Benefits
New Grad Tuition Reimbursement Available!
Flexible Scheduling.
CEU and State Licensure Reimbursements.
13 Days of PTO and 6 Paid Holidays.
Plus one free Floating Holiday every year!
Internal Growth and Leadership Opportunities.
Mental Wellbeing Support Program.
Health, Dental, and Vision.
Retirement benefits (including 401k company match).
$53k-73k yearly est. 7d ago
Patient Service Representative
Regional Medical Laboratory 4.2
Patient service representative job in Pflugerville, TX
Looking to elevate your career? Join us!
Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 7:00am-4:00pm
The PatientServiceRepresentative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the PatientServiceRepresentative impacts the profitability of the organization.
Department Highlights:
This is a brand new center - screening only
Strong team collaboration and communication/very engaging
Rewarding and fulfilling opportunity to be part of making patients feel comfortable in their healthcare
Here is what you will need:
High School diploma;
Two years of healthcare registration or customer service experience preferred
Basic knowledge of cash handling;
Basic knowledge of medical terminology, preferred;
Ability to read, write, and comprehend simple instructions and short correspondence;
Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
Experience using Microsoft Office Suite: knowledge of RIS software preferred
A Day in the Life of a PatientServiceRepresentative:
Provide services and support for the following areas:
Understands, promotes and demonstrates the Solis Way
Greet patients in a professional and friendly manner;
Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality;
Responsible for collecting patient payments which can include explaining benefits given from
insurance verification when necessary;
Prepare paperwork for future appointments incorporating additional paperwork needed for
specific exams or payors as necessary;
Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
requests;
Schedule and reschedule patients as necessary;
Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
Participate in front office training to stay abreast of front office policy and procedures
Why Solis Mammography?
A Great Place to Work for the fourth year in a row!
Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.
$29k-35k yearly est. 3d ago
Patient Services Specialist Float
American Oncology Network
Patient service representative job in Georgetown, TX
Pay Range:
$15.83 - $26.38Join Lone Star Oncology! This position will float to both locations in Georgetown and Kyle
The primary responsibilities of PatientServices Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office.
Key Performance Areas:
Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance. Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-in patients per clinic policy, collect and document payments, and verify demographic information is up to date. Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patient in accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart.
Check-in Station (if applicable)
Check sign-in list as patients arrive for appointments. Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival. Verify the patient's identity according to AONS' Patient I.D. policy and either affixes the patient's name label on the patient's shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient. Notify Financial Counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post all payments in computer. Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients. Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient's demographic sheet. Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate. Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m. Retrieve messages left with answering service/voice mail and distribute as necessary. Take hospital consult information and relay to physicians and Hospital Rounds Coordinator or other assigned person. Contact patients who do not keep appointment to determine reason and reschedule. Document the call and reason in patient's Onco/EMR. If patient cannot be reached by phone, send appropriate letter. Cancel missed appointments in computer to produce clean schedules at end of the workday. Forward sign-in sheets to the EDI Department at the corporate office. Schedule in computer or designated calendar, physician's meetings and drug representative's lunches. Give death certificate to physician for signature. Call funeral home when paperwork is completed. Run trial close each day. Fax appropriate information to the business office according to AON policy. Contact patients the day before their appointment to remind them of appointment time. Reschedule appointments as needed. Compile and distribute information sheets and discs for the PET Scanner in those offices where applicable.
Check-Out Station (if applicable)
Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system. Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable. Print out patient's list of appointments and explain each appointment, if applicable. If outside testing requires preparation, give the patient the preparation and non-prescription medication and explain process to patient/family member. Request and collect payment from patients as stated on A/R Report and/or computer. Notify financial counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post credit card payments in computer. Log payment on A/R sheets. Work with physician and nursing staff to establish manageable daily schedules. (i.e., know how many patients a physician can see in one day, and adjust schedule if necessary to alleviate patient load). Maintain schedules to be sure patients are rescheduled to accommodate physician's vacations, conferences, and personal appointments. Run trial close daily. Verify with office manager and fax to business office. Notifies financial counselor of any insurance change or STAT outside scheduling, or hospital admission. Answers phones promptly and routes calls or takes messages as appropriate. Balance cash drawer in a.m. and p.m. daily. Handles cash drawer according to AON procedure. Checks and maintains front staff and medical record query reports.
Medical Records Station if applicable
Assemble all new patient and Hospital Follow-Up (HFU) charts. Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc. Must verify all records received. (Depending on office operation, i.e. handled at other PSS station at some offices). Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Empty courier box upon arrival and distribute interoffice mail promptly. Request from and distributes to outside physicians, correspondence, reports, test results on individual patients. This is accomplished through the medical records activity code in OncoEMR. Front staff activity as well as refer to doctor activity codes are also initiated by the AON physician of record. Medical records, refer to doctor and front staff reports are run daily and processed accordingly. Fax or mail records requested by patients or outside physicians. Send charts to corporate office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate.Run daily close each day. Fax appropriate information to the business office
Fax Server if applicable
Checks fax server periodically throughout the day for new faxes to be filed. Always verifies date of birth before selecting account to file records. Deletes faxes once they have been labeled and filed correctly. Notifies Onco/EMR support or office manager to remove faxes that were filed incorrectly in patient's chart. Notifies Onco support or office manager when a procedure is missing from the Name/Subject drop down list to be added. Files all documents in the correct category and with the correct document Name/Subject.
Job Duties Common to all stations:
Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment. Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls Perform the tasks of other patientservices specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc. Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan. Assist in training other AON employees. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Maintain and ensure the confidentiality of all patient and employee information at all times in accordance to policy and HIPAA regulations. Will be expected to work at any AON location to help meet AON business needs.
Required Qualifications:
Education: High School Diploma; Associates degree a plus
Experience:
Minimally one year healthcare field. Physician office preferred.
Patient/Customer focused.
Attention to detail with strong ability to multitask.
Excellent interpersonal skills.
Strong communication skills with a wide variety of personalities.
Core Capabilities:
Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Computer Skills:
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
#LI-ONSITE
#AONA
$15.8-26.4 hourly Auto-Apply 47d ago
Patient Services Specialist Float
Waycrosshealth
Patient service representative job in Georgetown, TX
Pay Range:
$15.83 - $26.38Join Lone Star Oncology! This position will float to both locations in Georgetown and Kyle
The primary responsibilities of PatientServices Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office.
Key Performance Areas:
Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance. Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-in patients per clinic policy, collect and document payments, and verify demographic information is up to date. Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patient in accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart.
Check-in Station (if applicable)
Check sign-in list as patients arrive for appointments. Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival. Verify the patient's identity according to AONS' Patient I.D. policy and either affixes the patient's name label on the patient's shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient. Notify Financial Counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post all payments in computer. Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients. Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient's demographic sheet. Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate. Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m. Retrieve messages left with answering service/voice mail and distribute as necessary. Take hospital consult information and relay to physicians and Hospital Rounds Coordinator or other assigned person. Contact patients who do not keep appointment to determine reason and reschedule. Document the call and reason in patient's Onco/EMR. If patient cannot be reached by phone, send appropriate letter. Cancel missed appointments in computer to produce clean schedules at end of the workday. Forward sign-in sheets to the EDI Department at the corporate office. Schedule in computer or designated calendar, physician's meetings and drug representative's lunches. Give death certificate to physician for signature. Call funeral home when paperwork is completed. Run trial close each day. Fax appropriate information to the business office according to AON policy. Contact patients the day before their appointment to remind them of appointment time. Reschedule appointments as needed. Compile and distribute information sheets and discs for the PET Scanner in those offices where applicable.
Check-Out Station (if applicable)
Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system. Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable. Print out patient's list of appointments and explain each appointment, if applicable. If outside testing requires preparation, give the patient the preparation and non-prescription medication and explain process to patient/family member. Request and collect payment from patients as stated on A/R Report and/or computer. Notify financial counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post credit card payments in computer. Log payment on A/R sheets. Work with physician and nursing staff to establish manageable daily schedules. (i.e., know how many patients a physician can see in one day, and adjust schedule if necessary to alleviate patient load). Maintain schedules to be sure patients are rescheduled to accommodate physician's vacations, conferences, and personal appointments. Run trial close daily. Verify with office manager and fax to business office. Notifies financial counselor of any insurance change or STAT outside scheduling, or hospital admission. Answers phones promptly and routes calls or takes messages as appropriate. Balance cash drawer in a.m. and p.m. daily. Handles cash drawer according to AON procedure. Checks and maintains front staff and medical record query reports.
Medical Records Station if applicable
Assemble all new patient and Hospital Follow-Up (HFU) charts. Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc. Must verify all records received. (Depending on office operation, i.e. handled at other PSS station at some offices). Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Empty courier box upon arrival and distribute interoffice mail promptly. Request from and distributes to outside physicians, correspondence, reports, test results on individual patients. This is accomplished through the medical records activity code in OncoEMR. Front staff activity as well as refer to doctor activity codes are also initiated by the AON physician of record. Medical records, refer to doctor and front staff reports are run daily and processed accordingly. Fax or mail records requested by patients or outside physicians. Send charts to corporate office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate.Run daily close each day. Fax appropriate information to the business office
Fax Server if applicable
Checks fax server periodically throughout the day for new faxes to be filed. Always verifies date of birth before selecting account to file records. Deletes faxes once they have been labeled and filed correctly. Notifies Onco/EMR support or office manager to remove faxes that were filed incorrectly in patient's chart. Notifies Onco support or office manager when a procedure is missing from the Name/Subject drop down list to be added. Files all documents in the correct category and with the correct document Name/Subject.
Job Duties Common to all stations:
Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment. Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls Perform the tasks of other patientservices specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc. Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan. Assist in training other AON employees. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Maintain and ensure the confidentiality of all patient and employee information at all times in accordance to policy and HIPAA regulations. Will be expected to work at any AON location to help meet AON business needs.
Required Qualifications:
Education: High School Diploma; Associates degree a plus
Experience:
Minimally one year healthcare field. Physician office preferred.
Patient/Customer focused.
Attention to detail with strong ability to multitask.
Excellent interpersonal skills.
Strong communication skills with a wide variety of personalities.
Core Capabilities:
Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Computer Skills:
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
#LI-ONSITE
#AONA
$15.8-26.4 hourly Auto-Apply 47d ago
Orthodontic Patient Advocate
Lonestar Pediatric 4.6
Patient service representative job in Belton, TX
Looking to make a positive impact on a child's life?
As a Patient Advocate, you will be able to make a difference by changing the way children feel about seeing a dentist. Do you think you can make a child's experience memorable and enjoyable? Are you passionate, and eager to grow through continued learning and training. If so, we will give you the support and guidance, from knowledgeable leaders in the field daily, so you will have a successful dental career. AT DCT, we are all about making your D reams C ome T rue!!!
DCT Management Group (Lone Star Pediatric Dental & Braces) is a privately owned pediatric and orthodontic group, committed to both our patients needs as well as our team.
Our practices can be described as fun-filled, goofy, fast-paced, supportive, and always willing to go the extra mile for one another as well as our patients!
Office Hours: Monday-Friday 8am-5pm
You will need to be flexible to work at our Belton, Killeen, and Cove practices
Duties and Responsibilities
• Maintain a very high level of customer service and patient care..• Greet patients and set up appointments• Call patients for appointment reminders and broken appointments• Process payments; Cash, Credit & Care Credit• Assist with open and close of the office• Ability to communicate clearly with team and doctors!
Qualifications: • 1+ years of dental/orthodontic experience is preferred but always will to train the right candidate!
• 2 + Years Customer Service / Hospitality / Retail Strongly Preferred
Some Great Perks for joining DCT Management Group:
Competitive Base Salary
Daily Bonus/Incentives : Paid every pay period
Fun, Goofy, Rewarding Work Culture
Career Development Opportunities
Full Benefits package for all full time employees includes:
Medical, Dental, Vision, Life, Paid Holidays, Paid Vacation, 401k w/company matching, Golds Gym Corporate Membership, Free Dental Cleanings, 50% off Orthodontic Treatment, Full Access to Employer Portal for thousands of other discounts on Travel, Health, Shopping, and much more!
$29k-34k yearly est. Auto-Apply 60d+ ago
Hospital Based Patient Advocate
Elevate Patient Financial Solution
Patient service representative job in Temple, TX
Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Temple, TX, with a Monday-Friday schedule from 8:30am-5:00pm.
Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference?
As a Hospital Based Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments.
Job Summary
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside.
Essential Duties and Responsibilities
* Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
* Complete the appropriate applications and following through until approved.
* Detailed, accurate and timely documentation in both Elevate PFS and hospital systems on all cases worked.
* Provide exceptional customer service skills at all times.
* Maintain assigned work queue of patient accounts.
* Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors.
* Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
* Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
* Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted.
* Conduct in-person community visits as needed to acquire documentation.
* As per established protocols, inform the client in a timely manner of all approvals and denials of coverage.
* Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
* Regular and timely attendance.
* Other duties as assigned.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
* Some college coursework preferred
* Prior hospital experience preferred
* Adaptability when dealing with constantly changing processes, computer systems and government programs
* Professional experience working with state and federal programs
* Critical thinking skills
* Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift.
* Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
* Effectively communicate both orally and written, to a variety of individuals
* Ability to multitask to meet performance metrics while functioning in a fast-paced environment.
* Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code.
* Hybrid positions require home internet connections that meet the Company's upload and download speed criteria. Hybrid employees working from home are expected to comply with Elevate's Remote Work Policy, including but not limited to working in a private and dedicated workspace where confidential information can be shared in accordance with HIPAA and PHI requirements.
Benefits
ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
* Medical, Dental & Vision Insurance
* 401K (100% match for the first 3% & 50% match for the next 2%)
* 15 days of PTO
* 7 paid Holidays
* 2 Floating holidays
* 1 Elevate Day (floating holiday)
* Pet Insurance
* Employee referral bonus program
* Teamwork: We believe in teamwork and having fun together
* Career Growth: Gain great experience to promote to higher roles
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employer
#IND123
$28k-35k yearly est. 4d ago
Medical Receptionist - Front Office
Primary Care Solutions 4.1
Patient service representative job in Killeen, TX
Primary Care Solutions provides industry-leading Primary Care services to Veterans. Veteran-led and clinician-managed, we deliver compassionate, expert medical care, establishing personal bonds with our Veterans in our Community-Based Outpatient Clinics (CBOC's). We have consistently achieved high marks from the VA in our CBOC's, and we are excited to discover first-rate colleagues to join our group.
Come join our mission!
Position ID: 595
RESPONSIBILITIES:
As a Medical Receptionist, you will be responsible for providing a friendly, welcoming, and confidential environment for our Veterans who have served our country valiantly. We are seeking caring professionals who are driven and committed to ensuring the well-being of our nation's Veterans.
* Office hours are Mon - Fri 8:00am to 4:30pm
* No evenings, holidays, on-call, or weekends!
* This is a Full - Time position onsite.
* Greet patients for check-in or check-out.
* Verify all clinical reminders have been completed before discharge.
* Maintain patient records and enrollment tasks.
* Assist Nurse Manager/Clinic Administrator with inventory and supplies.
* Additional Administrative duties such as phones, filing, and maintaining the office.
JOB REQUIREMENTS:
* High School Diploma/GED
* Knowledge of computer systems to include the MS Office Suite
* Demonstrated high-quality customer service & organizational skills
* Basic Life Support certification from The American Heart Association (to be renewed annually)
BENEFITS SUMMARY:
* 401(k)
* Medical/Dental/Vision
* Life Insurance
* Short/Long Term Disability
* Paid Time Off/Federal Holidays
* Colleague Referral Bonus Program
This job requires access to confidential and sensitive information requiring ongoing discretion and secure information management.
If you're looking for an organization that cares for your growth and well-being as much as it does its patients, Apply Today!
ADDITIONAL DATA:
As a Federal Contractor Primary Care Solutions (PCS) prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities. We prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, and national origin. PCS takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$26k-32k yearly est. 5d ago
Patient Reception Specialist - Round Rock
Harbor Health
Patient service representative job in Round Rock, TX
Job Description
Harbor Health looking for a skilled Patient Reception Specialist to become a member of our team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center.
AMAs will perform work that is central to ensure the clinic operations run smoothly. Their essential duties will include informing patients of relevant and required information for their visit and providing clear communication around the services they are scheduled to receive while having an understanding of back office needs and jumping in when necessary.
Our AMAs will be responsible for:
Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
Perform demographic and insurance validation, and inform patients of privacy policies and procedures
Keep the reception and patient waiting areas clean and organized
Potentially collaborating with the clinical team to execute care tasks as ordered by our providers.
Completing opening and closing tasks each day to prepare for daily operations.
Successful PRS's will have:
High School Degree or equivalent
Minimum of 3 years of experience in primary care
CPR Certification
Computer skills with the ability to enter information in the E.H.R. system and compile reports or data as requested
Ability to read, write, and speak English
Skill in providing excellent customer service and support; organizing and prioritizing workload and meeting deadlines; and excellent written and verbal communication
Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial, ethnic, and professional backgrounds
Ability to work effectively with managers, co-workers, members of the public and professional groups
Ability to communicate effectively, clearly, concisely with others (internal and external customers, both verbally and in writing), consistently demonstrate positive/proactive customer service attitude
Consistently maintains ethical behaviors exemplary of quality public service and fair standards, inclusively, among all employees and members of the public
Ability to work as an effective team member; function independently, exercise sound judgment and initiative; be flexible to shift priorities; maintain confidentiality; establish and maintain effective interpersonal work relationships, and effectively assist providers
If you are passionate about health care and you want to create something new together, please apply to be a part of our team!
Physical Requirements of the role include:
Working irregular hours Physically demanding, moderate-stress environment Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions Pushing and pulling heavy objects Full range of body motion including handling and lifting clients Position requires light to moderate work with 50 pounds maximum weight to lift and carry Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing
Additional Skills & Experiences Preferred include:
Bilingual English/Spanish Experience with Phlebotomy BLS Certification
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$27k-35k yearly est. 12d ago
Patient Care Coordinator
Smile Brands 4.6
Patient service representative job in Round Rock, TX
As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.
Schedule (days/hours)
M-W 8-5
Responsibilities
* Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
* Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
* Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Qualifications
* At least one year related experience
* Knowledge of dental terminology
* Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Preferred Qualifications
* Previous experience in a dental or medical office setting
Compensation
$16-$18/hour
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
$16-18 hourly Auto-Apply 20d ago
Front Office Coordinator
Empower 4.3
Patient service representative job in Waco, TX
Job Title: Front Office Coordinator Position Type: Full-Time
About Revitalize SkinMD: Revitalize SkinMD is a premier medspa in Waco, TX. We offer advanced aesthetic services in a welcoming and luxurious environment, driven by a team of highly skilled professionals who are passionate about client care. As part of the Empower Aesthetics network - backed by Shore Capital Partners - we have access to best-in-class business support, marketing, and operational resources that allow our practice to thrive.
Position Overview:
We are seeking a bright, outgoing, and highly organized Front Office Coordinator to serve as the welcoming face of our clinic. This role is essential in delivering a five-star experience to clients by ensuring a smooth and professional front desk operation. The ideal candidate is customer-focused, detail-oriented, and confident managing high-volume administrative tasks with grace and efficiency. Prior experience in aesthetics, dermatology, plastic surgery, or medspa settings is a strong plus.
This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys helping people feel supported from the moment they walk through the door.
Key Responsibilities:
Delivering enthusiastic, 5-star service to every client-on the phone, via email, and in-person
Greeting clients, checking them in/out, and managing front-desk flow
Scheduling and rescheduling multi-provider appointments efficiently
Answering phone calls, voicemails, and email correspondence professionally
Re-engaging active and inactive clients with warmth and professionalism
Providing general information on services and products offered
Supporting a clean, welcoming, and professional lobby and clinic environment
Participating in housekeeping duties to maintain the appearance of all rooms and common areas
Collaborating with team members to support a positive and productive work culture
Maintaining a neat, polished, and professional appearance at all times
What We Offer:
Comprehensive onboarding and ongoing training
Competitive hourly pay
Health, dental, and vision insurance
401(k) retirement plan
Paid time off (PTO) and paid holidays
Supportive, team-oriented work environment
Opportunities to grow with a rapidly expanding aesthetics brand
Requirements
2+ years of front desk or administrative experience, ideally in a medspa, dermatology, plastic surgery, or salon/spa environment
Excellent interpersonal and communication skills
Strong multi-tasking, organizational, and time management abilities
Experience using scheduling and EMR systems (training provided if needed)
Willingness to learn about our services and support the practice in a variety of roles
Detail-oriented, proactive, and able to work independently or in a team
Flexible schedule and positive, can-do attitude
Join Us:
If you're passionate about customer service, enjoy working in a beautiful, fast-paced setting, and want to be part of a dynamic, growth-oriented team-we'd love to meet you.
Salary Description $15.00 - $18.00 per hour depending on experience
$15-18 hourly 8d ago
Front Office Coordinator
D4C Dental Brands 3.5
Patient service representative job in Belton, TX
Join Our Team as a Front Desk Coordinator at Lone Star Pediatric Dentistry! Lone Star Pediatric Dentistry is looking for a Front Desk Coordinator to join our team! This role is essential in ensuring a welcoming and positive experience for our patients and their families. The Front Desk Coordinator will manage front office operations while making patient care and customer service the top priority.
Position Details:
Schedule: Monday - Friday, 7:30 AM - 5:30 PM
Bilingual Preferred
No regular travel required, but occasional support at nearby locations (Copperas Cove, Killeen, Harker Heights) may be requested.
Requirements:
Education: High school diploma or equivalent required
Experience: Prior experience in a medical, dental, or professional office with direct customer service preferred
Certification: CPR certification required
Key Skills:
Strong interpersonal and relationship-building abilities
Customer service-oriented with a friendly and professional demeanor
Effective written and verbal communication skills
Highly organized with attention to detail and the ability to multitask
Proficiency in PC skills and a willingness to learn new software
What We Offer:
Paid Time Off & Paid Holidays
Medical, Dental, and Vision Benefits
Health Savings Account & Flexible Spending Account
401K Retirement Plan
Short & Long-Term Disability Insurance
Life Insurance
Opportunities to Give Back to the Community
If you're looking for a career where you can make a difference in the lives of children while working with a supportive team, we'd love to meet you! Apply today!
$26k-32k yearly est. 7d ago
Patient Coordinator
Westlake Dermatology P A 3.8
Patient service representative job in Cedar Park, TX
Job Description
Westlake Dermatology is accepting applications for the Patient Coordinator position at our Cedar Park Office. Patient Coordinators are essential to greeting patients upon arrival and making them feel welcome to the practice. The role includes scheduling patients, preparing and maintaining current patient information, answering phones, verifying insurance information and performing general office duties. Responsible for checking patients in/out and collection of payment. Has the ability to explain charges and insurance to patients. Ensures all patient interaction is performed in a professional, accurate and courteous manner.
Essential Skills
Excellent customer service and communication skills
Ability to work as a team member in a fast-paced environment
Ability to solve problems and manage multiple tasks simultaneously
Highly motivated and well organized with attention to detail
Maintains respectful and positive attitude in dealings with both patients and fellow staff
Professional telephone etiquette and communication skills
Strong computer skills and knowledge of Microsoft Word and Excel
Substantial knowledge of general medical office procedures and terminology
Appropriate sense of discretion in dealing with patient information and difficult situations
Able to handle large transactions with ease
Able to sit for long periods of time
May include some lifting of boxes
Responsibilities
Responsible for patient check-in and greeting each patient in a pleasant and professional manner
Track patients in the reception area and communicates with them as needed. Advises patients of any delay in appointment time as needed
Schedule, cancel and reschedule patient appointments
Enter and/or verify accuracy of patient demographic and insurance information information in the computer
Collect payments (co-pay, cosmetic treatment fees, surgery balances, etc.)
Responsible for reconciling/balancing medical records daily
Prepare scheduling deposits per providers as needed
Scan/route provider charts and pre-operational charts
Check internal and Outlook messages daily and respond
Answer office phones promptly & professionally and return voicemails as necessary
Ensure that proper authorization or referral is collected from each patient
Assist patients with check out process, i.e. scheduling next appointment, accepting payment, etc.
Recommend products and answer questions about various skin care products and procedures
Monitor inventory levels of skin care product and replenishes when necessary
Maintain proper office opening and closing procedures
Monitor waiting room to ensure furnishings and magazines are orderly and clean
Assist in general office duties as needed
Follow company policy on all HIPAA procedures/protocols
Follow company business policies (i.e. Product Return Policy, Allowable Forms of Payment & Financing, No-Shows and Late Collections, Phone - in Credit Card Authorization/Payments)
Follow and respect Employee Policies
Report to work in a timely manner and maintain good attendance
Education & Experience
High school diploma required
College degree (Associate or Bachelors) preferred
At least one year prior medical office or veterinary experience preferred
Job Type:
Full-time
Compensation:
$18.00 per hour (plus benefits and 401K options for full-time employees)
Westlake Dermatology is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.
$18 hourly 11d ago
Registration Clerk I
Gateway Community Health Center 4.2
Patient service representative job in Leander, TX
JOB DESCRIPTION: Greets, screens, and directs clients to appropriate service. Performs complex clerical duties following established policy and procedures, while maintaining confidentiality of all clients' protected health information. Performs light bookkeeping and accounting work. Uses adding machine and deals with automated client data base and related systems. Conducts themselves in a professional courteous manner at all times.
SUPERVISION: Supervised by Registration & Eligibility Managers.
TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting. May require moving up to 25 pounds. Requires the use of office equipment, such as computer terminals, telephone, copiers, and scanners.
FUNCTIONS AND RESPONSIBILITIES:
Greets clients at the window and directs them accordingly.
Answers the telephone according to policy and transfers calls appropriately.
Utilize department software as needed (i.e. PMS, EHR, Dentrix, Phreesia, Liberty, etc.).
Utilize fast-track registration option for new clients.
Schedules appointments for Registration and/or with PCP when necessary for new and established clients.
Identify client using three identifiers (i.e. name, DOB and address).
Check-in client using practice management system after correctly identified and include in Patient Sign-in sheet.
Verify/update client demographic information before each visit and scan proper documentation (i.e. New Address Verification Form).
Verify registration period (i.e. sliding fee) is current and request 30-day extension if needed.
Verify client has current Consent to Treatment, Patient Centered Rights and Responsibilities and Privacy forms. If not, update and scan into the practice management system.
Ask client for insurance information and ensure information is correct in the practice management system. If information is incorrect and/or missing, properly enter and scan information into practice management system.
Verify insurance eligibility one day prior to appointment and/or on date of service.
Request and track prior authorizations, if necessary.
Inform client of any outstanding balance and collect.
Provide Payment Plan and explanation, if necessary.
Scans clients' documents into Practice Management System and/or Electronic Health Record (EHR) accordingly.
Responsible for client fee collection.
Provide receipt for client when payment is received.
Check-out client in the practice management system.
Posts charges in the Center's practice management system after services have been rendered.
Responsible for the accurate completion of all encounters, including reconciliation of all daily open encounters.
View clinical information to perform certain responsibilities.
Reconciles daily financial transaction reports and submits deposit with Journal Cash Analysis report to the fiscal office.
Responsible for the security of all money within the work area.
Follow-up on Payment Plans.
Follow-up on returned mail.
Keeps working area clean and organized.
Attends and participates in staff development trainings.
Assist in the training of other employees as needed.
Keeps supervisor informed of departmental issues.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
Graduate from an accredited high school or GED graduate.
Front office/healthcare experience is preferred.
Bilingual in English and Spanish is preferred.
SKILLS AND ABILITITES:
Ability to effectively communicate verbally and in writing.
Ability to work effectively with others and to deal tactfully with professional personnel and
Knowledge of customer service concepts and
Ability to handle the public sector under stressful and difficult
Ability to maintain confidentiality of
Ability to operate computer terminal, 12-key calculator and other office machinery (i.e. printer, fax, scanner, etc.).
Ability to perform clerical duties (i . filing, data entry, filing out applications).
Ability to manage time effectively and efficiently
Ability to work flexible hours and ability to travel between locations
$26k-31k yearly est. 22d ago
Front Office Pediatric Dental Office
Orthodent
Patient service representative job in Waco, TX
An upbeat pediatric and orthodontic dental office in Waco is looking for a front desk administrator. Experience is preferred but will train the right candidate. A full job description is as follows: Essential Functions: Provides outstanding customer service with patient as #1 priority; partnering with staff, timely and successfully resolves patient complaints, concerns and questions.
Acts as the liaison between the new patient and the office
Explains financial options to patients and family members so as to facilitate an understanding of the patient's' obligations
Opens and/or closes office according to office policy
Checks the daily schedule for accuracy
Greets and welcomes patients and visitors; assists in helping clinical staff with patient flow such that there is minimal patient waiting time
Answers and responds to telephone calls with professionalism and according to office policy; responds to voice mail messages professionally and timely
Checks in patients according to office policy, verifying and updating patient information
Makes follow up patient appointments as needed; confirms the next appointments according to patient preferences and office policy while scheduling for most efficient use of Doctor and staff time
Follows HIPAA protocol in protecting patient private information
Uses best efforts to fill in cancellation and no-show appointment times
Effectively understands and utilizes company dental software, HRIS, applicable Microsoft Suite applications and other internet vehicles as necessary
Understands company's timekeeping system and enters hours worked and PTO appropriately and timely; gains pre-approval from Office Manager for overtime; notifies Office Manager immediately if discrepancy in hours paid through payroll
Completes continuing education as necessary
Collects payment from patients at the time of treatment
Prepares financial treatment plans and presents plan options to patient at end of their
appointment
Travels as necessary for business related functions and training
May check validity of debit balance accounts
Verifies patient insurance plans
Manages the status of accounts and balances and identifies inconsistencies
Follows up by phone, email and letters with patients on outstanding balances in tactful
but diplomatic manner
Bilingual Preferred but not a necessity.
Nonessential Functions:
Performs additional tasks as necessary or assigned to achieve office/company goals.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed for this position. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business needs.
$25k-32k yearly est. 60d+ ago
Front Office Coordinator
Empower Aesthetics
Patient service representative job in Woodway, TX
Job DescriptionDescription:
Job Title: Front Office Coordinator Position Type: Full-Time
About Revitalize SkinMD: Revitalize SkinMD is a premier medspa in Waco, TX. We offer advanced aesthetic services in a welcoming and luxurious environment, driven by a team of highly skilled professionals who are passionate about client care. As part of the Empower Aesthetics network - backed by Shore Capital Partners - we have access to best-in-class business support, marketing, and operational resources that allow our practice to thrive.
Position Overview:
We are seeking a bright, outgoing, and highly organized Front Office Coordinator to serve as the welcoming face of our clinic. This role is essential in delivering a five-star experience to clients by ensuring a smooth and professional front desk operation. The ideal candidate is customer-focused, detail-oriented, and confident managing high-volume administrative tasks with grace and efficiency. Prior experience in aesthetics, dermatology, plastic surgery, or medspa settings is a strong plus.
This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys helping people feel supported from the moment they walk through the door.
Key Responsibilities:
Delivering enthusiastic, 5-star service to every client-on the phone, via email, and in-person
Greeting clients, checking them in/out, and managing front-desk flow
Scheduling and rescheduling multi-provider appointments efficiently
Answering phone calls, voicemails, and email correspondence professionally
Re-engaging active and inactive clients with warmth and professionalism
Providing general information on services and products offered
Supporting a clean, welcoming, and professional lobby and clinic environment
Participating in housekeeping duties to maintain the appearance of all rooms and common areas
Collaborating with team members to support a positive and productive work culture
Maintaining a neat, polished, and professional appearance at all times
What We Offer:
Comprehensive onboarding and ongoing training
Competitive hourly pay
Health, dental, and vision insurance
401(k) retirement plan
Paid time off (PTO) and paid holidays
Supportive, team-oriented work environment
Opportunities to grow with a rapidly expanding aesthetics brand
Requirements:
2+ years of front desk or administrative experience, ideally in a medspa, dermatology, plastic surgery, or salon/spa environment
Excellent interpersonal and communication skills
Strong multi-tasking, organizational, and time management abilities
Experience using scheduling and EMR systems (training provided if needed)
Willingness to learn about our services and support the practice in a variety of roles
Detail-oriented, proactive, and able to work independently or in a team
Flexible schedule and positive, can-do attitude
Join Us:
If you're passionate about customer service, enjoy working in a beautiful, fast-paced setting, and want to be part of a dynamic, growth-oriented team-we'd love to meet you.
$24k-33k yearly est. 6d ago
Worksite Billing
Crouch Staffing Solutions, Inc.
Patient service representative job in Waco, TX
Job DescriptionJob Title: Billing & Reconciliation SpecialistJob Location: Waco, TX Crouch Staffing Solutions, Inc. is seeking a detail-oriented and proactive Billing & Reconciliation Specialist to manage premium application, billing reconciliation, and customer service for employer clients and individual policy owners. This role serves as the primary point of contact for employer clients, handling all billing-related inquiries, collections, audits, and payment processing while ensuring seamless coordination with other departments.
Key Responsibilities:
Billing & Reconciliation:
Generate and distribute billing statements to employer clients and third-party administrators (TPAs).
Accurately process remittances, apply or refund premiums, and ensure compliance with standard turnaround times.
Customer Service:
Provide prompt and thorough support to clients and agents via phone and email regarding billing inquiries.
Research and resolve complex billing issues, including payment histories, audits, collections, and system demonstrations.
Discrepancy Resolution:
Proactively communicate with clients about billing changes and variances, ensuring timely resolution and transparency.
Ledger Maintenance:
Monitor suspense balances and process weekly reports to clear outstanding ledger debits and credits while ensuring compliance with department policies.
Collections & Account Management:
Conduct regular account maintenance, including past-due payment follow-ups and group clean-ups.
Issue late notices and coordinate outreach efforts to recover outstanding balances.
Operational & Departmental Support:
Assist with workload distribution, generate reports, and manage electronic files.
Collaborate with internal teams for policy transactions and IT system enhancements.
Participate in special projects to support company objectives.
Qualifications & Skills:
Experience in banking, finance, or accounting with a strong understanding of debits, credits, and reconciliations.
Strong written and verbal communication skills for effective client and team interactions.
Proficiency in Microsoft Excel and general computer applications.
Excellent attention to detail with strong analytical and problem-solving abilities.
Ability to multitask, prioritize workloads, and meet deadlines while maintaining accuracy.
Self-motivated with the ability to work both independently and as part of a collaborative team.
Thrives in a fast-paced, dynamic environment.
If you are a highly organized professional with a keen eye for financial accuracy and a passion for exceptional client service, we encourage you to apply!Please apply at www.crouchstaffing.com
$27k-36k yearly est. 11d ago
Patient Care Coordinator
Smile Brands 4.6
Patient service representative job in Round Rock, TX
As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.
Schedule (days/hours)
MTW 7:45AM-5:30PM
Responsibilities
* Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
* Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
* Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Qualifications
* At least one year related experience
* Knowledge of dental terminology
* Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Preferred Qualifications
* Previous experience in a dental or medical office setting
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
$30k-37k yearly est. Auto-Apply 20d ago
Patient Reception Specialist - Round Rock
Harbor Health
Patient service representative job in Round Rock, TX
Harbor Health looking for a skilled Patient Reception Specialist to become a member of our team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center.
AMAs will perform work that is central to ensure the clinic operations run smoothly. Their essential duties will include informing patients of relevant and required information for their visit and providing clear communication around the services they are scheduled to receive while having an understanding of back office needs and jumping in when necessary.
Our AMAs will be responsible for:
Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
Perform demographic and insurance validation, and inform patients of privacy policies and procedures
Keep the reception and patient waiting areas clean and organized
Potentially collaborating with the clinical team to execute care tasks as ordered by our providers.
Completing opening and closing tasks each day to prepare for daily operations.
Successful PRS's will have:
High School Degree or equivalent
Minimum of 3 years of experience in primary care
CPR Certification
Computer skills with the ability to enter information in the E.H.R. system and compile reports or data as requested
Ability to read, write, and speak English
Skill in providing excellent customer service and support; organizing and prioritizing workload and meeting deadlines; and excellent written and verbal communication
Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial, ethnic, and professional backgrounds
Ability to work effectively with managers, co-workers, members of the public and professional groups
Ability to communicate effectively, clearly, concisely with others (internal and external customers, both verbally and in writing), consistently demonstrate positive/proactive customer service attitude
Consistently maintains ethical behaviors exemplary of quality public service and fair standards, inclusively, among all employees and members of the public
Ability to work as an effective team member; function independently, exercise sound judgment and initiative; be flexible to shift priorities; maintain confidentiality; establish and maintain effective interpersonal work relationships, and effectively assist providers
If you are passionate about health care and you want to create something new together, please apply to be a part of our team!
Physical Requirements of the role include:
Working irregular hours Physically demanding, moderate-stress environment Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions Pushing and pulling heavy objects Full range of body motion including handling and lifting clients Position requires light to moderate work with 50 pounds maximum weight to lift and carry Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing
Additional Skills & Experiences Preferred include:
Bilingual English/Spanish Experience with Phlebotomy BLS Certification
$27k-35k yearly est. Auto-Apply 11d ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Killeen, TX?
The average patient service representative in Killeen, TX earns between $26,000 and $38,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Killeen, TX