Patient service representative jobs in Petaluma, CA - 718 jobs

One of our major oil and gas clients is seeking a Turnaround Scheduler III to work on a 12-month assignment in their facilities in Rodeo, CA The Scheduler will ensure compliance with The Company's project scheduling standards and key procedures. This role involves reviewing project schedules to confirm that activity sequences meet project objectives, leading schedule integration across contractors and owner teams, coordinating risk analysis, and optimizing critical paths and milestones. Responsibilities: Key Responsibilities Pre-Execution Phase: Develop and maintain an integrated project cost and schedule system. Write procedures and instructions for schedule preparation and maintenance. Identify all project activities and develop logic using Critical Path Method (CPM). Prepare project control reporting procedures, including risk assessment and earned value. Construct logic networks for risk mitigation and contingency planning. Maintain integrated schedules reflecting engineering, procurement, and construction interdependencies. Review contractor schedules, progress, and productivity; monitor and verify monthly earned value. Perform critical path analysis and develop work-around plans for variances. Execution Phase: Monitor actual progress against baseline schedules and report variances. Consolidate information from Engineering, Procurement, and Construction teams to update schedules. Participate in weekly schedule reviews and planning meetings. Prepare earned value and variance reports; implement recovery plans as needed. Interface with contractor scheduling specialists to ensure accurate integration. Lead planning meetings to highlight upcoming milestones and ensure alignment. Requirements: Proficiency in Primavera P6 and MS Project. BS degree in Construction Management, Engineering, or equivalent experience. Strong knowledge of Project Controls, Planning & Scheduling, and Earned Value Management. Minimum 5 years' experience scheduling small to large downstream projects. Familiarity with refining equipment and turnaround environments. Ability to manage multiple priorities in a fast-paced setting. Strong organizational and leadership skills. Open to relocation.

The MSPRC Coordinator provides administrative and quality support for the Multi-Specialty Peer Review Committee (MSPRC) and related quality initiatives. This role manages committee operations, supports case review activities, ensures accurate documentation, and facilitates communication with providers. The position also supports select Medical Staff Office (MSO) functions, including committee coordination, credentialing data entry, and special projects. Key Responsibilities Committee & MSO Support Prepare, distribute, and track meeting invitations and agendas for MSPRC meetings. Compile and circulate pre-MSPRC case materials for committee members. Record, finalize, and distribute meeting minutes. Draft, proofread, and issue correspondence to providers regarding case outcomes or follow-up actions. Maintain accurate case tracking logs and monitor case status updates. Monitor and respond to MSPRC-related emails to ensure timely action. Correspondence with providers regarding cases. Generate and submit a monthly data report to the Medical Executive Committee (MEC). Assist MSO team in special projects related to the credentialing and privileging process. Quality & Clinical Review Support Monitor referral emails and manage the intake of new case referrals. Accept and log referrals from departments, staff, and physicians into RL data system. Triage and manage case referrals, adding reviewer comments and categorizing appropriately. Summarize case details to determine whether cases should advance to MSPRC, be redirected, or tracked for trend analysis. Coordinate with reviewers, sending case summaries and collecting feedback. Compile and prepare final case packets for MSPRC meeting review. Extract case data and supporting information from the Electronic Medical Record (EMR). Support the transition of current systems (ATLAS, MIDAS, IRIS) to the new RL system, ensuring data integrity and user readiness. Required Qualifications Bachelor's degree in a related field or equivalent experience/training Minimum 1 year of experience supporting clinical committees Ability to work independently and manage multiple priorities Familiarity with case review processes and quality improvement activities Background in quality and experience working in community hospital settings Strong organizational skills with the ability to manage multiple deadlines Excellent written and verbal communication skills High attention to detail and ability to maintain confidentiality Preferred Qualifications Associate's or Bachelor's degree in Healthcare Administration or Nursing. Familiarity with RL system, APeX EMR, and quality/risk management systems strongly preferred. Looking for candidates who have experience in: Peer Review coordination Quality or Risk Management departments Medical Staff Office (MSO) committee support Handling clinical case review workflows Managing physician communication, minutes, agendas, and confidential case packets Using systems like RLDatix (RL), MIDAS, ATLAS, IRIS, or an EMR such as Epic/APeX High level administrative support in a clinical or hospital environment Compensation: $45-$50/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

San Francisco, CA 94109 Shift: Day 5x8-Hour (08:00 - 04:30) Note: MUST be legally authorized to work in the United States. The Patient Service Representative (PSR) supports daily operations of the endocrinology clinic by managing front desk activities, patient communication, and administrative coordination. This role is essential in ensuring smooth patient flow, excellent customer service, and accurate documentation within the clinic's electronic health record system (Epic) KEY RESPONSIBILITIES: Greet, register, and check-in patients, ensuring accurate demographic and insurance information Answer multi-line phones promptly, schedule appointments, and route calls/messages appropriately Monitor and respond to in-basket messages, ensuring timely follow-up on patient and provider requests Support clinical workflows by coordinating referrals, authorizations, and follow-up appointments Collaborate with providers, nurses, and other staff to maintain efficient clinic operations Uphold patient confidentiality and comply with HIPAA and organizational policies Deliver excellent customer service by addressing patient needs with professionalism, empathy, and proactive problem-solving QUALIFICATIONS: Prior experience as a Patient Service Representative, Medical Receptionist, or in a similar healthcare support role Strong communication skills with a professional and approachable demeanor Proactive mindset with ability to anticipate clinic needs and take initiative Experience with Epic EHR preferred; ability to learn and adapt to new technology quickly Strong organizational skills with attention to detail and accuracy Ability to multitask in a fast-paced environment while maintaining a calm and helpful presence Preferred Skills: Previous experience in a specialty clinic or hospital setting Familiarity with endocrinology or related medical terminology Bilingual skills a plus (not required) We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req3164694

The Finite Planner is responsible for developing and maintaining realistic, capacity-constrained production schedules that align demand, labor, equipment, and material availability. This role works closely with operations, supply chain, and manufacturing teams to optimize throughput, meet service level commitments, and support continuous improvement initiatives. Key Responsibilities Develop and manage finite capacity production schedules based on demand forecasts, customer orders, and operational constraints Balance production priorities with available labor, equipment, materials, and line capacity Adjust schedules in response to changes such as demand fluctuations, downtime, material shortages, or quality issues Collaborate with manufacturing, procurement, quality, and logistics teams to ensure executable plans Monitor schedule adherence and analyze variances to identify root causes and improvement opportunities Maintain accurate planning data including routings, lead times, yields, and capacities Support inventory optimization and minimize excess, shortages, and obsolescence Participate in S&OP / S&OE meetings as needed Leverage ERP and planning tools to drive data-based decisions Support continuous improvement initiatives related to planning accuracy, efficiency, and service levels Required Qualifications Bachelor's degree in Supply Chain, Operations Management, Industrial Engineering, or related field (or equivalent experience) 3+ years of experience in production planning or finite scheduling within a manufacturing environment Strong understanding of manufacturing processes and capacity planning Experience working with ERP systems (e.g., M3, SAP, Oracle, or similar) Advanced Excel skills and strong analytical abilities Ability to manage competing priorities in a fast-paced environment Strong communication and cross-functional collaboration skills Comp- up to $40/hr and health, dental and vision benefits availabile Julie Hess Senior Project Manager LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here. All assignments are at-will and their duration is subject to change.

We are seeking an experienced Surgery Scheduler to support a busy Ambulatory Surgery Center (ASC). This role is responsible for coordinating outpatient surgical procedures for multiple surgeons across various specialties while ensuring efficient case flow, accurate scheduling, and excellent patient service in a fast-paced environment. Schedule and coordinate outpatient surgical procedures for approximately 20 surgeons across multiple specialties Act as a liaison between surgeons' offices, patients, anesthesia providers, and clinical staff Ensure cases are scheduled according to ASC policies, block utilization, and surgeon availability Manage schedule changes, cancellations, and same-day add-on cases Collaborate with anesthesia and nursing leadership to optimize OR utilization and daily case volume Maintain accurate scheduling records in the ASC scheduling system Ensure compliance with HIPAA, CMS, and accreditation standards (AAAHC / Joint Commission) Provide exceptional customer service as a front-facing representative of the ASC Perform additional administrative duties as assigned

Insurance Analytics Specialist (Actuary)- Technology Ris... San Francisco, California, United States of America Insurance Analytics Specialist (Actuary)- Technology Ris... San Francisco, California, United States of America At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here. About the Position Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. To see the latest insights from Lockton's experts, check Lockton Market Update . A few of the reasons Associates love working at Lockton include: Opportunities for growth and advancement, including paid training and professional development 12-week paid parental leave A huge emphasis on community involvement Frequent athletic and wellness events Incredibly generous rewards; US Associates receive a Rolex for their 10 year anniversary! We seek an experienced Insurance Analytics Specialist/Actuary to join our team. In this role, you will be part of an engaging and dynamic brokering team building insurance products that uses creative analytics solutions to advocate for our clients. You will also serve as the daily liaison between our account team and our internal analytics partners, ensuring data completeness and quality, as well as managing workflow and work quality. The ideal candidate will have a strong foundation in insurance analytics, a solid understanding of fundamental insurance concepts, and the ability to transform complex data into actionable insights. Key Responsibilities Advanced Analytics for Bespoke Analysis • Perform sophisticated analytical research on specialized insurance topics, including innovative initiatives in autonomy and actuarial research • Design and implement analytical models to evaluate risk factors, pricing implications, and coverage considerations for specialized insurance scenarios • Translate complex insurance data into meaningful insights that drive strategic decision-making • Develop data visualization tools to communicate analytical findings to stakeholders at various levels effectively • Research industry trends and emerging risks to provide proactive recommendations on underwriting approaches • Support internal analytics initiatives by applying statistical techniques to uncover patterns and relationships within insurance data Data Review and Workload Management with our internal Analytics partners • Serve as the primary liaison between our team and internal analytics partners, anticipating their data requirements and questions • Conduct comprehensive data validation checks to ensure completeness and accuracy • Identify and resolve data discrepancies or missing elements independently • Develop and implement standardized data preparation procedures to ensure efficient workload management, streamline the review process, and minimize delays Qualifications Required Qualifications • Bachelor's degree in Analytics, Statistics, Actuarial Science, Finance, Economics, Insurance, or related field • At least 4-6 years of experience in insurance analytics, data analysis, or a related role within the insurance industry • Demonstrated understanding of fundamental insurance concepts, including supply/demand dynamics, loss components, and their interrelationships • Proficiency in data analysis tools such as Excel, SQL, and Python • Experience with data quality assurance processes and validation methodologies • Strong analytical skills with the ability to interpret complex datasets and identify meaningful patterns Preferred Qualifications • Insurance industry certifications such as ACAS, CPCU, or ARM • Experience working with claims data, policy information, and underwriting systems • Background in predictive modeling or machine learning applications in insurance • Knowledge of the forefront of technology innovations and related insurance implications • Experience with data visualization tools like Tableau or Power BI Skills and Competencies • Exceptional attention to detail and commitment to data accuracy and integrity • Strong critical thinking and problem-solving abilities to address complex analytical challenges • Collaborate effectively across internal teams and external partners by understanding diverse stakeholder priorities and delivering solutions that align technical requirements with organizational objectives • Excellent communication skills to adapt communication approaches and translate technical findings into business insights • Self-motivation and the ability to work independently while managing multiple priorities • Collaborative mindset with the ability to work effectively with cross-functional teams • Advanced knowledge of insurance industry terminology, products, and regulatory considerations Working Conditions This full-time position primarily operates in an office environment. The role may require occasional travel to meet with partners or attend industry events. Some flexibility in work scheduling may be necessary to meet project deadlines. Equal Opportunity Statement Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success. About Lockton Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 12,500+ Associates doing business in over 140 countries are empowered to do what's right every day. At Lockton, we believe in the power of all people. You belong at Lockton. How We Will Support You At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it. We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing. Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees. Manage Consent Preferences Always Active #J-18808-Ljbffr

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks accomplished Patient Navigator ______________________________________________________ *** Candidate must be authorized to work in USA without requiring sponsorship *** _____________________________________________________________ Position Title - Patient Navigator (Job Id: 3165756) Location: San Francisco, CA 94158 Duration: 3 months + Strong Possibility of Extension _________________________________________________________ Notes: Onsite role. Work Schedule: Mon - Fri; 08:00 AM - 05:00 PM Pacific Time. Qualifications: Looking for candidates that have: Direct experience handling patient grievances or patient advocacy in a hospital or healthcare system Experience working with ethnically, culturally, and sexually diverse populations At least three years of relevant healthcare, patient relations, public health, or compliance related experience, or equivalent hands on experience Experience working with ethnically, culturally, and sexually diverse populations. Knowledge of HIV/STD treatment and prevention with a focus on harm reduction. Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Strong knowledge of data collection, compilation, and analytical techniques. Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved. Bachelor's degree in related area and three or more years of relevant experience and / or equivalent experience / training. Preferred Certification: California HIV Test Counseling Certification _________________________________________________________ I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Bhupesh Khurana Lead Technical Recruiter Company Overview: Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

Job Responsibilities Are you dependable? Are you looking for more? If you answered yes then Pharmacyclics is looking for you! We are an industry-leading and continuously growing company, and the right individual can grow with us! We're looking to add enthusiastic Customer Service Reps / Associate / Specialist for full-time and part-time positions immediately! We're seeking empathetic individuals who can support management and also interact with our vendors & customers while providing and maintaining quality, “best-in-class” customer service. We offer a competitive compensation and benefits package including health, dental, vision, life insurance, paid time off and 401k. When you join Pharmacyclics as a Customer Service Rep, you will have the opportunity to make a difference in the life of customers. Essential Duties: Process orders, forms, applications, and requests. Keep records of customer interactions, transactions, comments and complaints. Communicate with customers and vendors through various channels. Respond promptly to customer inquiries and provide feedback on the efficiency of the customer service process. Acknowledge and resolve customer complaints. Ensure customer satisfaction and provide exceptional customer support. Salary: $18.50 to $22.00 /hour. Based on Performance and Experience. Apply today for an opportunity to be a part of a great team with an innovative company! ***NB: Candidates applying should send a resume to our HR desk ***[email protected]*** and we will get back in touch ASAP! Skills Required Requirements: High school diploma, general education degree or equivalent. Ability to stay calm when customers are stressed or upset. Ability to multi-task, prioritize, and manage time effectively. Customer orientation and ability to adapt/respond to different types of characters. Ability to meet required goals and quotas. Positive and service-oriented attitude.

Why join Connections If you're passionate about making a meaningful impact, working in a mission-driven environment, and helping redefine behavioral health crisis care, we invite you to join us at Connections Health Solutions. Together, we're saving lives and changing the face of behavioral health. About Connections We're not just behavioral health people-we're crisis people. When individuals need support now, we provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to the resources they need to continue their recovery. Founded by emergency room psychiatrists, our physician-led, data-driven model is backed by more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered critical crisis care to thousands of people during some of the most challenging moments of their lives. Our mission is simple and unwavering: providing immediate care to people in crisis and connecting them to long-term support within their community. About the RESET Center, operated by Connections Located in San Francisco's South of Market neighborhood, the RESET Center provides an alternative destination for individuals who are found to be publicly intoxicated (due to alcohol and/or drugs) and would otherwise be transported to the emergency department or jail. In collaboration and partnership with local law enforcement and public health agencies, the RESET Center aims to effectively divert intoxicated individuals away from the criminal justice and/or healthcare systems to improve outcomes, reduce systemic burden, and support connection to needed resources within the community. Responsibilities What You'll Do: The Patient Access Specialist facilitates timely access to care by ensuring patient eligibility and benefits are verified prior to service and updates the information in the Electronic Health Record (EHR) accordingly. In the event a patient does not have insurance, this position assesses and determines if a participant qualifies for Medicaid or the Federal Marketplace insurance coverage and assists in the application process. Works with health plans to obtain coverage for uninsured participants seeking services within Connections Health Solutions (CHS). Reconciles daily visits with requested and confirmed applications. Responsible for correcting any claims denied or rejected for eligibility or benefits as it relates to the appropriate payer associated with the individual's account. * Researches and resolves registration and enrollment issues during an individual's stay. * Ensures the accuracy of participant demographic information, updating as necessary. * Verify eligibility and benefits for daily visits in accordance with CHS procedures. * Assists with obtaining missing data to support eligibility determinations. * Works with CHS staff and health plans to assist participants with completing applications for enrollment with Medicaid plans. * Collects and communicates necessary information regarding individual's insurance carrier. * Tracks Medicaid applications, to ensure completeness and acceptance. * Update Electronic Health Record (EHR) with pertinent information required for timely and accurate billing. * Resolve registration and authorization issues during the individuals in crisis visit. * Review eligibility software daily to correct errors identified during the individual's visit. * Assist individual's with identifying the appropriate Financial Assistance Program that meets their needs. * Coordinate additional information obtained with clinical operations and RCM teams. * Perform check out review to ensure that no additional information is needed before claim submission. * Performs all other duties as assigned. Qualifications What You'll Bring: * High School diploma or equivalent * Patient registration in a multi-specialty or Hospital environment * 2 years of medical billing (eligibility) * Working knowledge of Medicaid, Medicare, and Commercial products * The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment It would be great if you had: * Bachelor's degree in Healthcare or related field * 5 years physician, hospital, and/or facility billing within a multi-specialty environment * Bilingual in Spanish What We Offer: Full-time only: * Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity * CHS pays for Basic Life, AD&D, Short and Long-Term Disability * Voluntary Life insurance option for employees and their families * Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) * Flexible Spending Accounts (health care, dependent care, and commuter benefits for eligible transportation expenses) * 401k company match after 6 months (50% of deferrals up to 6% of compensation) * Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays All employees (Pool, Part-time and Full-time): * Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support * After 90 days, you are auto enrolled in the 401k Plan Pay Range: $25.76 - $31.50 per hour Actual compensation is based on relevant experience, education, internal equity, and budget. Connections Health Solutions is proud to be a Second Chance employer. Inclusion & Equal Opportunity Connections Health Solutions is an Equal Opportunity Employer.We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other protected characteristic. #INDSF EEO Statement Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.

The standardized patient (SP) will learn and simulate patient cases (symptoms, tone and personality traits) repeatedly and consistently for the educational purposes of Touro University students. For more information and to complete the required questionnaire, please click on the link below: ************************************************************************************* Responsibilities The standardized patient will be expected to: Promote a safe learning environment for Touro University students at all times Follow through case assignments and student encounters fairly, objectively and without bias or prejudice Recall key items from each student encounter and report via computer generated checklist in assessment formats Give “patient perspective” feedback to students when assigned , keeping comments constructive and supportive to the student Remain sensitive to the restricted and nonpublic nature of all curriculum, test/case materials and student information Attend periodic in-service sessions for performance enhancement and technique refreshment Maintain reliability in scheduling of performance and training The standardized patient must agree to the recording (sound and image) of each simulated encounter. The recording will remain the property of Touro University. Recordings will be archived as document and may be used for teaching and/or research purposes. The standardized patient must agree to, on a case to case basis, non-invasive physical examinations and/or manipulative treatments by students during encounters in teaching and assessment formats while being recorded. Qualifications QUALIFICATION(S): The primary qualifications for the position of standardized patient are: Ability to comprehend and demonstrate concepts of standardization in role play and simulation Ability to communicate well (written and spoken) Basic computer skills for checklist submission Reliability and flexibility in scheduling CORE COMPETENCIES: identify the behavior an employee is expected to demonstrate. Professional demeanor and self-motivation Willing to take direction Enjoys and works well with other people Maximum Salary USD $24.00/Hr.

San Mateo Medical Center is seeking an experienced Surgery Scheduling Specialist for a Part-Time, Extra-help position for the Surgery Department. The Surgery Scheduling Specialist provides technical, complex and specialized administrative support to surgeons and patients scheduled for surgery, which includes interaction with operating room staff and patients; handles multiple competing priorities; interacts with diverse customer groups; handles multiple patient-related tasks such as tracking patient financials to ensure information is correctly entered; and moves patients from the clinic to the operating room, including all pre-operative processes necessary for the patients prior to surgery, pre-op process sheets and clinic schedules, data entry of items into the operative database, financial reconciliation, and post-op order sets, and may have some responsibilities for ordering supplies or equipment. The ideal candidate for this position will possess excellent communications skills, including the ability to communicate complex medical terminology to a variety of people with varying levels of medical knowledge. In addition, they would possess skills in conflict resolution, and problem solving. The ideal candidate will have the ability to work with challenging patients, and patients who may have a language or communication barrier. This position will require attention to detail, and therefore the ideal candidate will possess strong organizational skills and the ability to multi-task. NOTE: The ability to speak, read and write in fluent English and Spanish is preferred for this position. Duties for this position may include, but are not limited to, the following: * Tracking patient financials to be sure they are correctly entered. * Scheduling patients in the procedure clinic. * Updating the pre-op process sheet and clinic schedule in the computer. * Entering data into the operative database. * Interfacing between the Operating Room and Surgeon. * Ability to schedule patients using the OR manager program. NOTE: This is an extra-help, at-will assignment, paid on an hourly basis. Extra-help hours are dependent on the business needs of the department and therefore work hours may vary from week to week. Extra help employees shall not exceed 1,040 hours of work per fiscal year. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra help employees are not guaranteed permanent status at the end of the assignment.Knowledge of: * Medical terminology as related to patient services support work. * Policies and procedures related to patient services office support and hospital or clinic business office activities. * Office administrative practices and procedures, including filing and the operation of standard office equipment. * Basic business data processing principles and the use of word processing or computing equipment. * Proper form for typed materials. * Business arithmetic, including percentages and decimals. * Correct English usage, including spelling, grammar and punctuation. * Record keeping principles and procedures. Skill/Ability to: * Perform technical, specialized, complex or difficult patient services office support work. * Organize, prioritize and coordinate work activities. * Read, interpret and apply rules, policies and procedures. * Organize, research and maintain patient and general office files. * Establish and maintain effective working relationships with those contacted in the course of the work. * Compose routine correspondence from brief instructions. * Make arithmetic calculations with speed and accuracy. * Use initiative and sound independent judgment within established guidelines. * Operate standard office equipment, including a word processor, personal or on-line computer, and centralized telephone equipment. Note: Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: One year of journey level office support experience in a patient services setting. If you are interested in being considered for this extra-help position, the following materials must be electronically submitted in a Word or PDF format. * Cover letter with responses to Supplemental Questions (maximum of 2 pages) * Resume Please include the words "Surgery Scheduling Specialist - Spanish-Speaking Preferred - Extra-Help (Open)" in the subject line of email submission. Please submit the required materials electronically via email to: Vicky Magana, Clinical Services Manager I - Nursing **************** Supplemental Questions: 1. Describe the training, education, and experience that have prepared you for the position of Surgery Scheduling Specialist. Include your experience working with specialty clinics, surgeons and operating rooms. 2. Describe your experience working with a diverse patient population and explaining medical/surgical procedures to people with varying degrees of familiarity with the medical field. Describe the challenges and the methods you used to be successful. Be specific. Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered. San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels. Analyst: Debbie Kong (04232025) (Posting Only - E414)

Full-time Description The Patient Services Specialist represents Roots Community Health Center, working as part of a team in a highly visible setting. This position provides superior client/patient service, and interacts with team members/clinic personnel, employees of other departments, physicians' offices and hospitals, as well as the public. This position provides outreach and services for low-income and/or high-risk individuals such as justice involved, houseless and substance using populations who are potentially eligible for Medi-Cal funded services and are in need of medical care. Duties and Responsibilities: Process clinic specialist referrals from start to finish by submitting, assisting with scheduling and providing access to resources. Identify ways to improve the delivery and experience of care for Roots patients. Support patients in their wellness goals by way of engagement. Document and communicate effectively with patients and the patients' care teams. Maintain databases and update electronic health system. Conduct new patient intakes. Attend program meetings to discuss status of referrals, challenges/barriers with the following up with patients, and/or outside specialist. Report to the program administrators the current total of referrals for each program. Attend and participate in MAA/TCM Implementation Trainings. Train others on the referral workflow. Complete projects, as needed. Maintain strict confidentiality and follow all HIPAA regulations. Attend organizational and other trainings and meeting related to job role. Requirements Competencies: Associate degree in related fields with 4 years' experience working in program and /or project management. Experience working in a non-profit organization, or a community clinic preferred. Cultural competency and the ability to work effectively across diverse populations. Solid organizational skills including keen attention to detail and multi-tasking. Strong working knowledge of Microsoft Office and G-Suite. Ability to work with people from diverse backgrounds. Strong communication skills, both written and oral with excellent interpersonal and customer service skills. Possess a growth mindset: the willingness to be coached and to develop the Patient Services team as demand increases. Ability to work on-site full-time, as needed. Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E Verify to validate the eligibility of our new employees to work legally in the United States. Salary Description 24.04-26.00

The Patient Services Specialist - Journey Level performs all core front-office functions with increased independence and efficiency. This role is responsible for patient registration, appointment scheduling, insurance verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: + 1 year of Customer service, medical office, healthcare OR + 6 months of Providence employee in Associate position Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers. PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 407765 Company: Providence Jobs Job Category: Patient Access Job Function: Revenue Cycle Job Schedule: Full time Job Shift: Day Career Track: Admin Support Department: 7520 FLOAT PERSONNEL CA NAPA Address: CA Napa 1100 Trancas St Work Location: St Joseph Health Medical Grp-OB/GYN-Napa Workplace Type: On-site Pay Range: $24.00 - $33.99 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Very good customer service skills to interact positively with patients Above average communication skills with both patients and medical care providers to relay necessary information Ability to juggle and prioritize multiple responsibilities and handle interruptions Very good organizational skills to keep patient information confidential and organized Problem-solving skills for scheduling conflicts, missing documentation and other issues Attention to detail to ensure all patient information is accurate and available Compassion to help patients and caregivers in difficult situations Work a flexible schedule including weekends & holidays, as necessary.

The MSPRC Coordinator provides administrative and quality support for the Multi-Specialty Peer Review Committee (MSPRC) and related quality initiatives. This role manages committee operations, supports case review activities, ensures accurate documentation, and facilitates communication with providers. The position also supports select Medical Staff Office (MSO) functions, including committee coordination, credentialing data entry, and special projects. Key Responsibilities Committee & MSO Support Prepare, distribute, and track meeting invitations and agendas for MSPRC meetings. Compile and circulate pre-MSPRC case materials for committee members. Record, finalize, and distribute meeting minutes. Draft, proofread, and issue correspondence to providers regarding case outcomes or follow-up actions. Maintain accurate case tracking logs and monitor case status updates. Monitor and respond to MSPRC-related emails to ensure timely action. Correspondence with providers regarding cases. Generate and submit a monthly data report to the Medical Executive Committee (MEC). Assist MSO team in special projects related to the credentialing and privileging process. Quality & Clinical Review Support Monitor referral emails and manage the intake of new case referrals. Accept and log referrals from departments, staff, and physicians into RL data system. Triage and manage case referrals, adding reviewer comments and categorizing appropriately. Summarize case details to determine whether cases should advance to MSPRC, be redirected, or tracked for trend analysis. Coordinate with reviewers, sending case summaries and collecting feedback. Compile and prepare final case packets for MSPRC meeting review. Extract case data and supporting information from the Electronic Medical Record (EMR). Support the transition of current systems (ATLAS, MIDAS, IRIS) to the new RL system, ensuring data integrity and user readiness. Required Qualifications Bachelor's degree in a related field or equivalent experience/training Minimum 1 year of experience supporting clinical committees Ability to work independently and manage multiple priorities Familiarity with case review processes and quality improvement activities Background in quality and experience working in community hospital settings Strong organizational skills with the ability to manage multiple deadlines Excellent written and verbal communication skills High attention to detail and ability to maintain confidentiality Preferred Qualifications Associate's or Bachelor's degree in Healthcare Administration or Nursing. Familiarity with RL system, APeX EMR, and quality/risk management systems strongly preferred. Looking for candidates who have experience in: Peer Review coordination Quality or Risk Management departments Medical Staff Office (MSO) committee support Handling clinical case review workflows Managing physician communication, minutes, agendas, and confidential case packets Using systems like RLDatix (RL), MIDAS, ATLAS, IRIS, or an EMR such as Epic/APeX High level administrative support in a clinical or hospital environment Compensation: $45-$50/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Medical Office Coordinator __________________________________________________ NOTE- THIS IS 100% ONSITE ROLE & ONLY W2 CANDIDATES/NO C2C/1099 *** Candidate must be authorized to work in USA without requiring sponsorship *** Position: Medical Office Coordinator (Job Id - # 3165731) Location: San Francisco CA 94158 Duration: 3 Months + Strong Possibility of Extension ______________________________________________________ REQUIRED QUALIFICATIONS: High school graduate or equivalent with 4 years of related experience; or college degree and 6 months of related experience; or equivalent combination of education and experience Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents Demonstrated administrative/office coordination skills Demonstrated knowledge of medical practice terminology Basic math skills Ability to deal sensitively and effectively with patients Excellent organizational and problem-solving skills Successfully passes fingerprinting protocol and is approved to be a cash collector Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems Ability to analyze situations, prioritizes tasks, and develops solutions and make recommendations Ability to work with minimal supervision Ability to use good judgment and work independently at times under the pressure of deadlines Excellent customer service and communication/interpersonal skills, both over the telephone and directly Proven ability to deal with a wide variety of individuals Within 6 months of start date, based upon completion of training, the Supervisor completes the proficiency checklist with the employee. This includes the following areas if applicable Referrals (Incoming referral entry) and handling all referral WQs Pend orders Pend smart sets Schedule surgeries Work applicable work queues Messaging (CRM) if applicable 2nd calls in CRM if applicable Telephone encounters My open encounter Staff message New message Route Patient advice request to providers (My Chart) Patient Schedule (My Chart) Letters Pools Patient look up Check in process Check out process Comment field Quick note Scanning PREFERRED QUALIFICATIONS: SFDPH Eligibility Basics certification Bi-lingual or multi-lingual capability (Spanish) strongly preferred Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medial record data abstraction, or patient financial services Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three Prior experience with EPIC Knowledge of community-based HIV service agencies and HIV specific assistance programs Work experience of providing services to HIV+ individuals in a clinic-based setting ________________________________________________ Bhupesh Khurana Lead Technical Recruiter Email - ***************************** Company Overview: Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws

Under the supervision of the Patient Registration Manager, the Patient Registration Specialist assists in managing the AMD schedules for Behavioral Health Clinicians including but not limited to - scheduling initial and follow-up appointments canceling and rescheduling appointments, checking in / checking out members before and after appointments. Assist with registration of new members in Roots EHR system, assist members complete clinic intake and provides a welcoming, professional first impression to all who enter the behavioral health suite and guides them to where they need to be. Duties and Responsibilities: Utilize de-escalation techniques with clients and guests when necessary. Ensures that the reception area stays clean and orderly. Ensures that the reception area is free of safety hazards. Enforces all site safety rules and guidelines including, but not limited to, COVID safety precautions. Answers all phone calls and emails sent to the Behavioral health suite and deliver messages, as needed. Process clinic specialist referrals from start to finish by submitting, scheduling and providing access to resources. Identify ways to improve the delivery and experience of care for Roots patients. Train others on the referral workflow. Complete projects, as needed. Maintain strict confidentiality and follow all HIPAA regulations. Attend organizational and other training and meetings related to job roles. Competencies: Bachelor's degree with 3 years' experience in program and /or project management. OR Associate degree in related fields with 4 years' experience working in program and /or project management. Experience working in a non-profit organization, or a community clinic preferred. Cultural competency and the ability to work effectively across diverse populations. Solid organizational skills including attention to detail and multi-tasking. Strong working knowledge of Microsoft Office and G-Suite. Ability to work with people from diverse backgrounds. Strong communication skills, both written and oral with excellent interpersonal and customer service skills. Possess a growth mindset: the willingness to be coached and to develop the Patient Services team as demand increases. Ability to work on-site full-time. Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E-Verify to validate the eligibility of our new employees to work legally in the United States.

The Patient Services Specialist - Journey Level performs all core front-office functions with increased independence and efficiency. This role is responsible for patient registration, appointment scheduling, insurance verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: + 1 year customer service, medical office, healthcare OR + 6 months providence employee in Associate position Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers. PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 406799 Company: Providence Jobs Job Category: Patient Access Job Function: Revenue Cycle Job Schedule: Full time Job Shift: Day Career Track: Admin Support Department: 7520 FLOAT PERSONNEL CA NAPA Address: CA Napa 1100 Trancas St Work Location: St Joseph Health Medical Grp-OB/GYN-Napa Workplace Type: On-site Pay Range: $24.00 - $33.99 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved. Required Skills: Direct experience handling patient grievances or patient advocacy in a hospital or healthcare system Experience working with ethnically, culturally, and sexually diverse populations At least three years of relevant healthcare, patient relations, public health, or compliance related experience, or equivalent hands-on experience Knowledge of HIV/STD treatment and prevention with a focus on harm reduction. Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Strong knowledge of data collection, compilation, and analytical techniques. Required Education: Bachelor's degree in related area and three or more years of relevant experience and / or equivalent experience / training. Preferred Certification: California HIV Test Counseling Certification