Pbx operator vs answering service telephone operator

The differences between pbx operators and answering service telephone operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pbx operator and an answering service telephone operator. Additionally, an answering service telephone operator has an average salary of $35,244, which is higher than the $29,942 average annual salary of a pbx operator.

The top three skills for a pbx operator include customer service, patients and emergency codes. The most important skills for an answering service telephone operator are customer service, appointment scheduling, and transferring calls.

Pbx operator vs answering service telephone operator overview

	PBX Operator	Answering Service Telephone Operator
Yearly salary	$29,942	$35,244
Hourly rate	$14.40	$16.94
Growth rate	-	-
Number of jobs	30,866	26,945
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Associate Degree, 32%
Average age	53	53
Years of experience	2	2

Pbx operator vs answering service telephone operator salary

Pbx operators and answering service telephone operators have different pay scales, as shown below.

	PBX Operator	Answering Service Telephone Operator
Average salary	$29,942	$35,244
Salary range	Between $24,000 And $36,000	Between $23,000 And $52,000
Highest paying City	San Francisco, CA	-
Highest paying state	North Dakota	-
Best paying company	Colusa Casino Resort	-
Best paying industry	Hospitality	-

Differences between pbx operator and answering service telephone operator education

There are a few differences between a pbx operator and an answering service telephone operator in terms of educational background:

	PBX Operator	Answering Service Telephone Operator
Most common degree	High School Diploma, 33%	Associate Degree, 32%
Most common major	Business	Health Care Administration
Most common college	-	-

Pbx operator vs answering service telephone operator demographics

Here are the differences between pbx operators' and answering service telephone operators' demographics:

	PBX Operator	Answering Service Telephone Operator
Average age	53	53
Gender ratio	Male, 14.5% Female, 85.5%	Male, 14.6% Female, 85.4%
Race ratio	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.2% White, 59.2% American Indian and Alaska Native, 1.2%	Black or African American, 13.0% Unknown, 3.5% Hispanic or Latino, 13.3% Asian, 4.4% White, 64.5% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between pbx operator and answering service telephone operator duties and responsibilities

Pbx operator example responsibilities.

Manage incoming calls from switchboard and delivery of accurate messages to appropriate individuals in timely manner
Process all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system.
Utilize the features of the PBX consoles, headsets, telephones and other relate equipment.
Direct call to guest rooms, staff, or departments through the switchboard or PBX system.
Deliver patient messages, up holding HIPAA standards, and perform special projects assign by multiple departments.
Operate a multi-line telephone console system, alerting system and TDD system for the deaf and hearing-impair.

Answering service telephone operator example responsibilities.

Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
Maintain great customer relations with VIP arrivals

Pbx operator vs answering service telephone operator skills

Common pbx operator skills

Customer Service, 21%
Patients, 18%
Emergency Codes, 7%
Reservations, 6%
Front Desk, 5%
Phone Calls, 5%

Common answering service telephone operator skills

Customer Service, 38%
Appointment Scheduling, 12%
Transferring Calls, 12%
Two-Way Radio, 10%
Switchboards, 9%
Computer System, 7%

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Office and Administrative Industry
PBX Operator
PBX Operator vs Answering Service Telephone Operator

Updated January 8, 2025

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