Pbx operator vs call center operator

The differences between pbx operators and call center operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pbx operator and a call center operator. Additionally, a call center operator has an average salary of $31,022, which is higher than the $29,942 average annual salary of a pbx operator.

The top three skills for a pbx operator include customer service, patients and emergency codes. The most important skills for a call center operator are strong customer service, patients, and data entry.

Pbx operator vs call center operator overview

	PBX Operator	Call Center Operator
Yearly salary	$29,942	$31,022
Hourly rate	$14.40	$14.91
Growth rate	-	-4%
Number of jobs	30,866	215,083
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 36%
Average age	53	53
Years of experience	2	2

What does a pbx operator do?

A PBX operator is an individual who works in an office environment and is responsible for answering incoming calls and transferring calls to other individuals within the organization. PBX operators are required to provide excellent customer service and must handle basic questions of customers, such as hours of operation, directions, and direct phone numbers for individuals and departments. They should know how to use the private branch exchange switchboard that can include new connections for long-distance and transmit messages. PBX operators must also perform various tasks such as typing, checking, and recording information.

What does a call center operator do?

A call center operator is primarily in charge of handling inbound and outbound calls in a call center, aiming to provide clients with optimal support and service. They usually answer inbound calls from clients and assist them by answering inquiries, processing requests, and even handling issues and concerns, resolving them promptly and efficiently to ensure customer satisfaction. They also make outbound calls, reaching out to potential clients to offer products and services. They usually answer inquiries, discuss product specifications, arrange payment plans, and maintain records of all transactions.

Pbx operator vs call center operator salary

Pbx operators and call center operators have different pay scales, as shown below.

	PBX Operator	Call Center Operator
Average salary	$29,942	$31,022
Salary range	Between $24,000 And $36,000	Between $22,000 And $42,000
Highest paying City	San Francisco, CA	Vacaville, CA
Highest paying state	North Dakota	New York
Best paying company	Colusa Casino Resort	Brigham and Women's Hospital
Best paying industry	Hospitality	Media

Differences between pbx operator and call center operator education

There are a few differences between a pbx operator and a call center operator in terms of educational background:

	PBX Operator	Call Center Operator
Most common degree	High School Diploma, 33%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	-	-

Pbx operator vs call center operator demographics

Here are the differences between pbx operators' and call center operators' demographics:

	PBX Operator	Call Center Operator
Average age	53	53
Gender ratio	Male, 14.5% Female, 85.5%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.2% White, 59.2% American Indian and Alaska Native, 1.2%	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.4% Asian, 3.4% White, 60.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between pbx operator and call center operator duties and responsibilities

Pbx operator example responsibilities.

Manage incoming calls from switchboard and delivery of accurate messages to appropriate individuals in timely manner
Process all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system.
Utilize the features of the PBX consoles, headsets, telephones and other relate equipment.
Direct call to guest rooms, staff, or departments through the switchboard or PBX system.
Deliver patient messages, up holding HIPAA standards, and perform special projects assign by multiple departments.
Operate a multi-line telephone console system, alerting system and TDD system for the deaf and hearing-impair.

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Call center operator example responsibilities.

Manage confidential documents and records with strict compliance to HIPAA.
Manage patient's records and make sure they are protected under the HIPPA laws.
Page all Dr's and staff when need.
Comply with HIPAA regulations at all times.
Create daily reports to monitor patient census, food allergies and nutritional plans.
Oversee scheduling, re-scheduling, and input appointment information into the systems EMR.

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Pbx operator vs call center operator skills

Common pbx operator skills

Customer Service, 21%
Patients, 18%
Emergency Codes, 7%
Reservations, 6%
Front Desk, 5%
Phone Calls, 5%

Common call center operator skills

Strong Customer Service, 50%
Patients, 10%
Data Entry, 5%
Customer Service, 5%
Phone Calls, 4%
Telephone Calls, 3%

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Updated January 8, 2025

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