Pbx operator vs call out operator

The differences between pbx operators and call out operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pbx operator and a call out operator. Additionally, a call out operator has an average salary of $32,733, which is higher than the $29,942 average annual salary of a pbx operator.

The top three skills for a pbx operator include customer service, patients and emergency codes. The most important skills for a call out operator are customer service, inbound calls, and emergency calls.

Pbx operator vs call out operator overview

	PBX Operator	Call Out Operator
Yearly salary	$29,942	$32,733
Hourly rate	$14.40	$15.74
Growth rate	-	-4%
Number of jobs	30,866	37,567
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	High School Diploma, 34%
Average age	53	53
Years of experience	2	2

Pbx operator vs call out operator salary

Pbx operators and call out operators have different pay scales, as shown below.

	PBX Operator	Call Out Operator
Average salary	$29,942	$32,733
Salary range	Between $24,000 And $36,000	Between $26,000 And $40,000
Highest paying City	San Francisco, CA	-
Highest paying state	North Dakota	-
Best paying company	Colusa Casino Resort	-
Best paying industry	Hospitality	-

Differences between pbx operator and call out operator education

There are a few differences between a pbx operator and a call out operator in terms of educational background:

	PBX Operator	Call Out Operator
Most common degree	High School Diploma, 33%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Pbx operator vs call out operator demographics

Here are the differences between pbx operators' and call out operators' demographics:

	PBX Operator	Call Out Operator
Average age	53	53
Gender ratio	Male, 14.5% Female, 85.5%	Male, 31.5% Female, 68.5%
Race ratio	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.2% White, 59.2% American Indian and Alaska Native, 1.2%	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.5% Asian, 3.2% White, 60.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between pbx operator and call out operator duties and responsibilities

Pbx operator example responsibilities.

Manage incoming calls from switchboard and delivery of accurate messages to appropriate individuals in timely manner
Process all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system.
Utilize the features of the PBX consoles, headsets, telephones and other relate equipment.
Direct call to guest rooms, staff, or departments through the switchboard or PBX system.
Deliver patient messages, up holding HIPAA standards, and perform special projects assign by multiple departments.
Operate a multi-line telephone console system, alerting system and TDD system for the deaf and hearing-impair.

Call out operator example responsibilities.

Manage patient's records and make sure they are protected under the HIPPA laws.
Maintain updated patients' records-document patient details including the treatments, demographics and personal facts while scheduling appointments.
Access databases containing sensitive information while following HIPPA policies and procedures.

Pbx operator vs call out operator skills

Common pbx operator skills

Customer Service, 21%
Patients, 18%
Emergency Codes, 7%
Reservations, 6%
Front Desk, 5%
Phone Calls, 5%

Common call out operator skills

Customer Service, 20%
Inbound Calls, 18%
Emergency Calls, 13%
Telephone Calls, 7%
Outbound Calls, 7%
Customer Calls, 4%