Pbx operator vs certified medical technician

The differences between pbx operators and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a pbx operator, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $29,942 average annual salary of a pbx operator.

The top three skills for a pbx operator include customer service, patients and emergency codes. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Pbx operator vs certified medical technician overview

	PBX Operator	Certified Medical Technician
Yearly salary	$29,942	$38,859
Hourly rate	$14.40	$18.68
Growth rate	-	5%
Number of jobs	30,866	164,424
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 28%
Average age	53	44
Years of experience	2	12

What does a pbx operator do?

A PBX operator is an individual who works in an office environment and is responsible for answering incoming calls and transferring calls to other individuals within the organization. PBX operators are required to provide excellent customer service and must handle basic questions of customers, such as hours of operation, directions, and direct phone numbers for individuals and departments. They should know how to use the private branch exchange switchboard that can include new connections for long-distance and transmit messages. PBX operators must also perform various tasks such as typing, checking, and recording information.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Pbx operator vs certified medical technician salary

Pbx operators and certified medical technicians have different pay scales, as shown below.

	PBX Operator	Certified Medical Technician
Average salary	$29,942	$38,859
Salary range	Between $24,000 And $36,000	Between $28,000 And $53,000
Highest paying City	San Francisco, CA	Denton, TX
Highest paying state	North Dakota	Alaska
Best paying company	Colusa Casino Resort	Favorite Healthcare Staffing
Best paying industry	Hospitality	Health Care

Differences between pbx operator and certified medical technician education

There are a few differences between a pbx operator and a certified medical technician in terms of educational background:

	PBX Operator	Certified Medical Technician
Most common degree	High School Diploma, 33%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Pbx operator vs certified medical technician demographics

Here are the differences between pbx operators' and certified medical technicians' demographics:

	PBX Operator	Certified Medical Technician
Average age	53	44
Gender ratio	Male, 14.5% Female, 85.5%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.2% White, 59.2% American Indian and Alaska Native, 1.2%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	19%	8%

Differences between pbx operator and certified medical technician duties and responsibilities

Pbx operator example responsibilities.

Manage incoming calls from switchboard and delivery of accurate messages to appropriate individuals in timely manner
Process all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system.
Utilize the features of the PBX consoles, headsets, telephones and other relate equipment.
Direct call to guest rooms, staff, or departments through the switchboard or PBX system.
Deliver patient messages, up holding HIPAA standards, and perform special projects assign by multiple departments.
Operate a multi-line telephone console system, alerting system and TDD system for the deaf and hearing-impair.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Pbx operator vs certified medical technician skills

Common pbx operator skills

Customer Service, 21%
Patients, 18%
Emergency Codes, 7%
Reservations, 6%
Front Desk, 5%
Phone Calls, 5%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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PBX Operator
PBX Operator vs Certified Medical Technician

Updated January 8, 2025

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