Pbx operator vs exchange operator

The differences between pbx operators and exchange operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pbx operator and an exchange operator. Additionally, an exchange operator has an average salary of $31,600, which is higher than the $29,942 average annual salary of a pbx operator.

The top three skills for a pbx operator include customer service, patients and emergency codes. The most important skills for an exchange operator are emergency calls, telephone calls, and PBX.

Pbx operator vs exchange operator overview

	PBX Operator	Exchange Operator
Yearly salary	$29,942	$31,600
Hourly rate	$14.40	$15.19
Growth rate	-	-
Number of jobs	30,866	27,129
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 49%
Average age	53	53
Years of experience	2	2

Pbx operator vs exchange operator salary

Pbx operators and exchange operators have different pay scales, as shown below.

	PBX Operator	Exchange Operator
Average salary	$29,942	$31,600
Salary range	Between $24,000 And $36,000	Between $23,000 And $42,000
Highest paying City	San Francisco, CA	-
Highest paying state	North Dakota	-
Best paying company	Colusa Casino Resort	-
Best paying industry	Hospitality	-

Differences between pbx operator and exchange operator education

There are a few differences between a pbx operator and an exchange operator in terms of educational background:

	PBX Operator	Exchange Operator
Most common degree	High School Diploma, 33%	Bachelor's Degree, 49%
Most common major	Business	Business
Most common college	-	-

Pbx operator vs exchange operator demographics

Here are the differences between pbx operators' and exchange operators' demographics:

	PBX Operator	Exchange Operator
Average age	53	53
Gender ratio	Male, 14.5% Female, 85.5%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.2% White, 59.2% American Indian and Alaska Native, 1.2%	Black or African American, 14.2% Unknown, 3.9% Hispanic or Latino, 18.4% Asian, 3.2% White, 59.0% American Indian and Alaska Native, 1.3%
LGBT Percentage	19%	19%

Differences between pbx operator and exchange operator duties and responsibilities

Pbx operator example responsibilities.

Manage incoming calls from switchboard and delivery of accurate messages to appropriate individuals in timely manner
Process all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system.
Utilize the features of the PBX consoles, headsets, telephones and other relate equipment.
Direct call to guest rooms, staff, or departments through the switchboard or PBX system.
Deliver patient messages, up holding HIPAA standards, and perform special projects assign by multiple departments.
Operate a multi-line telephone console system, alerting system and TDD system for the deaf and hearing-impair.

Exchange operator example responsibilities.

Dispatch engineering assistance request using the HotSOS program.
Train and monitor new hires daily PBX process and operations.
Initiate email and phone hotline to quickly troubleshoot clients' trading issues.
Monitor transactions in the AML and OFAC screening queues for potential suspicious activity.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Pbx operator vs exchange operator skills

Common pbx operator skills

Customer Service, 21%
Patients, 18%
Emergency Codes, 7%
Reservations, 6%
Front Desk, 5%
Phone Calls, 5%

Common exchange operator skills

Emergency Calls, 31%
Telephone Calls, 26%
PBX, 18%
Foreign Exchange, 18%
Two-Way Radio, 7%