Pbx operator vs operator

The differences between pbx operators and operators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a pbx operator, becoming an operator takes usually requires 2-4 years. Additionally, an operator has an average salary of $37,928, which is higher than the $29,942 average annual salary of a pbx operator.

The top three skills for a pbx operator include customer service, patients and emergency codes. The most important skills for an operator are safety procedures, CDL, and emergency calls.

Pbx operator vs operator overview

	PBX Operator	Operator
Yearly salary	$29,942	$37,928
Hourly rate	$14.40	$18.23
Growth rate	-	7%
Number of jobs	30,866	159,077
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	High School Diploma, 40%
Average age	53	43
Years of experience	2	4

What does a pbx operator do?

A PBX operator is an individual who works in an office environment and is responsible for answering incoming calls and transferring calls to other individuals within the organization. PBX operators are required to provide excellent customer service and must handle basic questions of customers, such as hours of operation, directions, and direct phone numbers for individuals and departments. They should know how to use the private branch exchange switchboard that can include new connections for long-distance and transmit messages. PBX operators must also perform various tasks such as typing, checking, and recording information.

What does an operator do?

Operators are skilled workers who are in charge of working on an industrial machine or a specific aspect of the manufacturing business. They are trained to operate machines, learning how to use them. They are also responsible for the maintenance and repair of the machine, and they should be able to troubleshoot problems and provide remedies to them. They must be knowledgeable about the different parts of the machine and how to mitigate any challenges that may arise. Operators should be alert, detail-oriented, and familiar with safety and health guidelines.

Pbx operator vs operator salary

Pbx operators and operators have different pay scales, as shown below.

	PBX Operator	Operator
Average salary	$29,942	$37,928
Salary range	Between $24,000 And $36,000	Between $27,000 And $53,000
Highest paying City	San Francisco, CA	San Jose, CA
Highest paying state	North Dakota	North Dakota
Best paying company	Colusa Casino Resort	Microsoft
Best paying industry	Hospitality	Technology

Differences between pbx operator and operator education

There are a few differences between a pbx operator and an operator in terms of educational background:

	PBX Operator	Operator
Most common degree	High School Diploma, 33%	High School Diploma, 40%
Most common major	Business	Business
Most common college	-	-

Pbx operator vs operator demographics

Here are the differences between pbx operators' and operators' demographics:

	PBX Operator	Operator
Average age	53	43
Gender ratio	Male, 14.5% Female, 85.5%	Male, 73.0% Female, 27.0%
Race ratio	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.2% White, 59.2% American Indian and Alaska Native, 1.2%	Black or African American, 16.2% Unknown, 4.4% Hispanic or Latino, 18.6% Asian, 2.5% White, 57.6% American Indian and Alaska Native, 0.8%
LGBT Percentage	19%	4%

Differences between pbx operator and operator duties and responsibilities

Pbx operator example responsibilities.

Manage incoming calls from switchboard and delivery of accurate messages to appropriate individuals in timely manner
Process all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system.
Utilize the features of the PBX consoles, headsets, telephones and other relate equipment.
Direct call to guest rooms, staff, or departments through the switchboard or PBX system.
Deliver patient messages, up holding HIPAA standards, and perform special projects assign by multiple departments.
Operate a multi-line telephone console system, alerting system and TDD system for the deaf and hearing-impair.

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Operator example responsibilities.

Assist in developing the company s short and long term training plans and managing yearly ammunition allocation.
Assist and manage the extrusion process of polyester raw material in pellet or chip form to produce finish rolls of plastic.
Manage day-to-day transportation and logistics services for multinational account base.
Manage the master calendar and schedule resources such as communication equipment, weapons, transportation and ammunition forecast and delivery.
Job require basic math skills: fractions and decimals.
Ensure safety of all equipment during production in compliance with strict OSHA and safety regulations.

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Pbx operator vs operator skills

Common pbx operator skills

Customer Service, 21%
Patients, 18%
Emergency Codes, 7%
Reservations, 6%
Front Desk, 5%
Phone Calls, 5%

Common operator skills

Safety Procedures, 15%
CDL, 6%
Emergency Calls, 6%
Preventative Maintenance, 4%
Quality Checks, 4%
Dozer, 4%

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Updated January 8, 2025

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