Pbx operator vs relay operator

The differences between pbx operators and relay operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pbx operator and a relay operator. Additionally, a relay operator has an average salary of $36,743, which is higher than the $29,942 average annual salary of a pbx operator.

The top three skills for a pbx operator include customer service, patients and emergency codes. The most important skills for a relay operator are phone calls, customer service, and speech patterns.

Pbx operator vs relay operator overview

	PBX Operator	Relay Operator
Yearly salary	$29,942	$36,743
Hourly rate	$14.40	$17.66
Growth rate	-	7%
Number of jobs	30,866	30,971
Job satisfaction	-	3
Most common degree	High School Diploma, 33%	High School Diploma, 31%
Average age	53	53
Years of experience	2	2

Pbx operator vs relay operator salary

Pbx operators and relay operators have different pay scales, as shown below.

	PBX Operator	Relay Operator
Average salary	$29,942	$36,743
Salary range	Between $24,000 And $36,000	Between $24,000 And $54,000
Highest paying City	San Francisco, CA	-
Highest paying state	North Dakota	-
Best paying company	Colusa Casino Resort	-
Best paying industry	Hospitality	-

Differences between pbx operator and relay operator education

There are a few differences between a pbx operator and a relay operator in terms of educational background:

	PBX Operator	Relay Operator
Most common degree	High School Diploma, 33%	High School Diploma, 31%
Most common major	Business	Business
Most common college	-	-

Pbx operator vs relay operator demographics

Here are the differences between pbx operators' and relay operators' demographics:

	PBX Operator	Relay Operator
Average age	53	53
Gender ratio	Male, 14.5% Female, 85.5%	Male, 30.2% Female, 69.8%
Race ratio	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.2% White, 59.2% American Indian and Alaska Native, 1.2%	Black or African American, 14.3% Unknown, 3.9% Hispanic or Latino, 17.1% Asian, 4.0% White, 59.3% American Indian and Alaska Native, 1.4%
LGBT Percentage	19%	19%

Differences between pbx operator and relay operator duties and responsibilities

Pbx operator example responsibilities.

Manage incoming calls from switchboard and delivery of accurate messages to appropriate individuals in timely manner
Process all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system.
Utilize the features of the PBX consoles, headsets, telephones and other relate equipment.
Direct call to guest rooms, staff, or departments through the switchboard or PBX system.
Deliver patient messages, up holding HIPAA standards, and perform special projects assign by multiple departments.
Operate a multi-line telephone console system, alerting system and TDD system for the deaf and hearing-impair.

Relay operator example responsibilities.

Translate from written ASL to English.
Relay calls for deaf people using tty machines and VCO 's
Receive calls via CRT or similar device from speech/hearing impair users.
Identify customer needs and present an appropriate solution by upselling calling plans.
Attend workshops that deal with learning ASL and the daily living of that particular community.
Acknowledge call and communicate with user via CRT or other terminal until conversation are complete.

Pbx operator vs relay operator skills

Common pbx operator skills

Customer Service, 21%
Patients, 18%
Emergency Codes, 7%
Reservations, 6%
Front Desk, 5%
Phone Calls, 5%

Common relay operator skills

Phone Calls, 24%
Customer Service, 19%
Speech Patterns, 10%
Deaf Community, 6%
Inbound Calls, 6%
Outbound Calls, 3%