Pbx operator vs switchboard operator assistant

Differences between pbx operator and switchboard operator assistant duties and responsibilities

Pbx operator example responsibilities.

• Manage incoming calls from switchboard and delivery of accurate messages to appropriate individuals in timely manner
• Process all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system.
• Utilize the features of the PBX consoles, headsets, telephones and other relate equipment.
• Direct call to guest rooms, staff, or departments through the switchboard or PBX system.
• Deliver patient messages, up holding HIPAA standards, and perform special projects assign by multiple departments.
• Operate a multi-line telephone console system, alerting system and TDD system for the deaf and hearing-impair.
Show more

Switchboard operator assistant example responsibilities.

• Prepare, manage and distribute substantial amount of complex government paperwork and Medicaid documents; manage and distribute mail to secretaries.
• Plan and coordinate logistics and materials for board meetings.
• Conduct recruiting, hiring, training and supervise PBX operators
• Provide logistics support to the Dallas ISD administration in the event of any issues.
• Assist in social media efforts, including maintenance of company Facebook page and implementation of Facebook marketing campaigns using third-party apps.
• Direct, supervise and evaluate work activities of admitting and switchboard personnel.
Show more