Pbx operator vs switchboard operator, receptionist

The differences between pbx operators and switchboard operators, receptionist can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pbx operator and a switchboard operator, receptionist. Additionally, a pbx operator has an average salary of $29,942, which is higher than the $25,889 average annual salary of a switchboard operator, receptionist.

The top three skills for a pbx operator include customer service, patients and emergency codes. The most important skills for a switchboard operator, receptionist are greeting visitors, data entry, and customer service.

Pbx operator vs switchboard operator, receptionist overview

	PBX Operator	Switchboard Operator, Receptionist
Yearly salary	$29,942	$25,889
Hourly rate	$14.40	$12.45
Growth rate	-	-
Number of jobs	30,866	95,946
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	High School Diploma, 34%
Average age	53	53
Years of experience	2	2

Pbx operator vs switchboard operator, receptionist salary

Pbx operators and switchboard operators, receptionist have different pay scales, as shown below.

	PBX Operator	Switchboard Operator, Receptionist
Average salary	$29,942	$25,889
Salary range	Between $24,000 And $36,000	Between $19,000 And $33,000
Highest paying City	San Francisco, CA	Spokane Valley, WA
Highest paying state	North Dakota	Washington
Best paying company	Colusa Casino Resort	Spaulding Rehabilitation Hospital
Best paying industry	Hospitality	Finance

Differences between pbx operator and switchboard operator, receptionist education

There are a few differences between a pbx operator and a switchboard operator, receptionist in terms of educational background:

	PBX Operator	Switchboard Operator, Receptionist
Most common degree	High School Diploma, 33%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Pbx operator vs switchboard operator, receptionist demographics

Here are the differences between pbx operators' and switchboard operators, receptionist' demographics:

	PBX Operator	Switchboard Operator, Receptionist
Average age	53	53
Gender ratio	Male, 14.5% Female, 85.5%	Male, 5.8% Female, 94.2%
Race ratio	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.2% White, 59.2% American Indian and Alaska Native, 1.2%	Black or African American, 14.6% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 3.8% White, 60.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between pbx operator and switchboard operator, receptionist duties and responsibilities

Pbx operator example responsibilities.

Manage incoming calls from switchboard and delivery of accurate messages to appropriate individuals in timely manner
Process all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system.
Utilize the features of the PBX consoles, headsets, telephones and other relate equipment.
Direct call to guest rooms, staff, or departments through the switchboard or PBX system.
Deliver patient messages, up holding HIPAA standards, and perform special projects assign by multiple departments.
Operate a multi-line telephone console system, alerting system and TDD system for the deaf and hearing-impair.

Switchboard operator, receptionist example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Operate an antique PBX switchboard, in charge of petty cash and responsible for receipt of incoming funds.
Operate PBX switchboard and develop procedure manuals to ensure consistency.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Answer switchboard calls; utilizing effective communication and listening skills.
Serve as face-of- company while receiving in-person visitors and directing incoming calls via switchboard.

Pbx operator vs switchboard operator, receptionist skills

Common pbx operator skills

Customer Service, 21%
Patients, 18%
Emergency Codes, 7%
Reservations, 6%
Front Desk, 5%
Phone Calls, 5%

Common switchboard operator, receptionist skills

Greeting Visitors, 16%
Data Entry, 13%
Customer Service, 12%
Front Desk, 7%
Scheduling Appointments, 5%
Telephone Calls, 4%

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PBX Operator
PBX Operator vs Switchboard Operator, Receptionist

Updated January 8, 2025

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