Pbx operator vs switchboard operator supervisor

The differences between pbx operators and switchboard operators supervisor can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pbx operator and a switchboard operator supervisor. Additionally, a switchboard operator supervisor has an average salary of $30,470, which is higher than the $29,942 average annual salary of a pbx operator.

The top three skills for a pbx operator include customer service, patients and emergency codes. The most important skills for a switchboard operator supervisor are customer service, switchboard operators, and PBX.

Pbx operator vs switchboard operator supervisor overview

	PBX Operator	Switchboard Operator Supervisor
Yearly salary	$29,942	$30,470
Hourly rate	$14.40	$14.65
Growth rate	-	-
Number of jobs	30,866	27,516
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 33%
Average age	53	53
Years of experience	2	2

Pbx operator vs switchboard operator supervisor salary

Pbx operators and switchboard operators supervisor have different pay scales, as shown below.

	PBX Operator	Switchboard Operator Supervisor
Average salary	$29,942	$30,470
Salary range	Between $24,000 And $36,000	Between $23,000 And $40,000
Highest paying City	San Francisco, CA	-
Highest paying state	North Dakota	-
Best paying company	Colusa Casino Resort	-
Best paying industry	Hospitality	-

Differences between pbx operator and switchboard operator supervisor education

There are a few differences between a pbx operator and a switchboard operator supervisor in terms of educational background:

	PBX Operator	Switchboard Operator Supervisor
Most common degree	High School Diploma, 33%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Pbx operator vs switchboard operator supervisor demographics

Here are the differences between pbx operators' and switchboard operators supervisor' demographics:

	PBX Operator	Switchboard Operator Supervisor
Average age	53	53
Gender ratio	Male, 14.5% Female, 85.5%	Male, 22.8% Female, 77.2%
Race ratio	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.2% White, 59.2% American Indian and Alaska Native, 1.2%	Black or African American, 14.6% Unknown, 3.6% Hispanic or Latino, 14.0% Asian, 4.6% White, 62.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between pbx operator and switchboard operator supervisor duties and responsibilities

Pbx operator example responsibilities.

Manage incoming calls from switchboard and delivery of accurate messages to appropriate individuals in timely manner
Process all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system.
Utilize the features of the PBX consoles, headsets, telephones and other relate equipment.
Direct call to guest rooms, staff, or departments through the switchboard or PBX system.
Deliver patient messages, up holding HIPAA standards, and perform special projects assign by multiple departments.
Operate a multi-line telephone console system, alerting system and TDD system for the deaf and hearing-impair.

Switchboard operator supervisor example responsibilities.

Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Pbx operator vs switchboard operator supervisor skills

Common pbx operator skills

Customer Service, 21%
Patients, 18%
Emergency Codes, 7%
Reservations, 6%
Front Desk, 5%
Phone Calls, 5%

Common switchboard operator supervisor skills

Customer Service, 31%
Switchboard Operators, 15%
PBX, 12%
Payroll Entry, 11%
Phone Directory, 8%
Telephone Calls, 7%

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Office and Administrative Industry
PBX Operator
PBX Operator vs Switchboard Operator Supervisor

Updated January 8, 2025

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