Pbx operator vs telephone switchboard operator

The differences between pbx operators and telephone switchboard operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pbx operator and a telephone switchboard operator. Additionally, a telephone switchboard operator has an average salary of $30,681, which is higher than the $29,942 average annual salary of a pbx operator.

The top three skills for a pbx operator include customer service, patients and emergency codes. The most important skills for a telephone switchboard operator are telephone switchboard, on-call schedules, and customer service.

Pbx operator vs telephone switchboard operator overview

	PBX Operator	Telephone Switchboard Operator
Yearly salary	$29,942	$30,681
Hourly rate	$14.40	$14.75
Growth rate	-	-
Number of jobs	30,866	27,103
Job satisfaction	-	4
Most common degree	High School Diploma, 33%	High School Diploma, 32%
Average age	53	53
Years of experience	2	2

Pbx operator vs telephone switchboard operator salary

Pbx operators and telephone switchboard operators have different pay scales, as shown below.

	PBX Operator	Telephone Switchboard Operator
Average salary	$29,942	$30,681
Salary range	Between $24,000 And $36,000	Between $24,000 And $38,000
Highest paying City	San Francisco, CA	-
Highest paying state	North Dakota	-
Best paying company	Colusa Casino Resort	-
Best paying industry	Hospitality	-

Differences between pbx operator and telephone switchboard operator education

There are a few differences between a pbx operator and a telephone switchboard operator in terms of educational background:

	PBX Operator	Telephone Switchboard Operator
Most common degree	High School Diploma, 33%	High School Diploma, 32%
Most common major	Business	Business
Most common college	-	-

Pbx operator vs telephone switchboard operator demographics

Here are the differences between pbx operators' and telephone switchboard operators' demographics:

	PBX Operator	Telephone Switchboard Operator
Average age	53	53
Gender ratio	Male, 14.5% Female, 85.5%	Male, 15.7% Female, 84.3%
Race ratio	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.2% White, 59.2% American Indian and Alaska Native, 1.2%	Black or African American, 14.7% Unknown, 3.6% Hispanic or Latino, 15.9% Asian, 4.1% White, 60.5% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between pbx operator and telephone switchboard operator duties and responsibilities

Pbx operator example responsibilities.

Manage incoming calls from switchboard and delivery of accurate messages to appropriate individuals in timely manner
Process all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system.
Utilize the features of the PBX consoles, headsets, telephones and other relate equipment.
Direct call to guest rooms, staff, or departments through the switchboard or PBX system.
Deliver patient messages, up holding HIPAA standards, and perform special projects assign by multiple departments.
Operate a multi-line telephone console system, alerting system and TDD system for the deaf and hearing-impair.

Telephone switchboard operator example responsibilities.

Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
Receive, answer and forward calls on a busy switchboard for doctors, attorneys and numerous businesses.
Work the operator switchboard answering incoming calls and place direct, third party, collect calls and provide customer assistance.
Monitor security equipment and train to contact APD when the situation call for it.
Maintain great customer relations with VIP arrivals

Pbx operator vs telephone switchboard operator skills

Common pbx operator skills

Customer Service, 21%
Patients, 18%
Emergency Codes, 7%
Reservations, 6%
Front Desk, 5%
Phone Calls, 5%

Common telephone switchboard operator skills

Telephone Switchboard, 36%
On-Call Schedules, 21%
Customer Service, 11%
Direct Calls, 8%
Inbound Calls, 6%
Front Desk, 5%

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Office and Administrative Industry
PBX Operator
PBX Operator vs Telephone Switchboard Operator

Updated January 8, 2025

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