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The differences between personal service managers and customer service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a personal service manager, becoming a customer service manager takes usually requires 4-6 years. Additionally, a personal service manager has an average salary of $79,922, which is higher than the $61,487 average annual salary of a customer service manager.
The top three skills for a personal service manager include patient care, customer service and product knowledge. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.
| Personal Service Manager | Customer Service Manager | |
| Yearly salary | $79,922 | $61,487 |
| Hourly rate | $38.42 | $29.56 |
| Growth rate | 6% | 6% |
| Number of jobs | 46,318 | 313,110 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 46% |
| Average age | 44 | 44 |
| Years of experience | 4 | 6 |
Personal service managers must have skills in communication, listening, problem-solving, tact, diplomacy, confidence, and patience. They oversee services, ensure that business needs are being met, supervise associates in customer service, and provide customer assistance. This career pays anywhere from $32K to $140K per year, and it requires a bachelor's, associate's, or even master's degree in business administration,
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
Personal service managers and customer service managers have different pay scales, as shown below.
| Personal Service Manager | Customer Service Manager | |
| Average salary | $79,922 | $61,487 |
| Salary range | Between $52,000 And $121,000 | Between $35,000 And $105,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | New Jersey |
| Best paying company | HSBC Bank | KLA |
| Best paying industry | - | Manufacturing |
There are a few differences between a personal service manager and a customer service manager in terms of educational background:
| Personal Service Manager | Customer Service Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Pennsylvania |
Here are the differences between personal service managers' and customer service managers' demographics:
| Personal Service Manager | Customer Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 38.3% Female, 61.7% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 12.2% Unknown, 4.6% Hispanic or Latino, 15.9% Asian, 5.1% White, 60.9% American Indian and Alaska Native, 1.2% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |